Faqs

Liberty Call Defense

  • Liberty Call Defense enhances the call experience by detecting all nuisance calls without blocking your important calls. Fraud calls are automatically blocked, and potential spam calls will appear with a warning label. The AI-powered service monitors incoming calls in real-time and notifies you of any suspected nuisance calls. Liberty Call Defense is adaptive and self-learning, meaning over time it will only get better and better at determining whether a call is potentially spam or fraudulent.

    Call Defense service is included in all Liberty plans.

  • No. Suspected fraud calls are automatically blocked without you having to do anything.

  • An unwanted call for one person might be a wanted call for someone else. To constantly improve accuracy, Liberty Call Defense uses a proprietary self-learning engine that continuously enhances its capability to assess each call.

  • Nothing. All mobile handsets and some wearables will automatically display the new warning messages.

  • No. Call Defense does not currently screen calls received via third-party apps.

  • Any existing nuisance call screening app will override the Liberty Call Defense service.

    Note: If you have a Samsung device and turned-on Caller ID and spam protection in your dialer settings, when you receive a nuisance or fraud call you will first see a display warning from Liberty Call Defense, followed by a display warning from the native Samsung Caller ID and spam protection. E.g. you will see “Suspected Scam”.

  • No. Liberty Call Defense does not work outside Puerto Rico.

  • Scammers change tactics from minute to minute, so no solution can guarantee to prevent 100% of unwanted calls. But you can fight back! Call Defense is your own spam fighting robot that proactively hunts and shuts down scam campaigns in real-time without the need for a human to ever be involved.