Faqs

My Business Access

  • My Business Access is Liberty Business’s new account management platform for enterprise customers.

  • It’s designed to provide comprehensive control over your account. It offers features like viewing account details, managing lines, paying bills, export reports and making various account changes.

  • Yes. My Business Access is replacing the Premier platform. While Premier served our enterprise customers well, My Business Access introduces enhanced functionality, a more user-friendly interface, and additional features for a more efficient and smoother account management experience.

  • To change your password for your profile on My Business Access, first log in to your account. Once you’re logged in, you’ll see an icon of a person at the top right corner of the screen. Click on this icon and select “profile settings” from the drop-down menu. Within the profile settings, you will find the option to change your password. Simply follow the prompts to set a new password for your account.

  • Log in to My Business Access. Under the “Settings” section, go to “manage platform users”. Here, you will find the option to add other authorized contacts in your business account.

  • Yes, you can access My Business Access from anywhere in the world with an internet connection.

  • To be able to create an account for another user you will need the name, last name and email of the contact to be created.

  • You will need the newest version of Google Chrome, Edge, Firefox, or Safari.

  • Credit cards such as Visa, Mastercard, Discover, American Express and Diners Club are accepted as payment methods. In addition, debit cards and ACH transfers are also supported.

  • To access your payment history details, please log in to My Business Access and navigate to the “billing” section. Next to the billing dashboard, you will see a link for “View payment history”. Click on this link to view your payment history details. You have the option to filter your payment history by billing accounts or by a specific period of time.

  • To activate or manage your autopay settings for each billing account, you need to log in to My Business Access. Once you’re logged in, head to the “Settings” section and then click on “Autopay”. From here, you’ll be able to manage your autopay settings for each of your billing accounts.

  • To deactivate or manage your autopay settings for each billing account, simply log in to My Business Access and head to the “Settings” section. From there, select “Autopay” and you’ll be able to make any necessary changes.

  • With My Business Access you will be able to view up to 24 months of previous bill history.