Liberty Business helps you get ready for the hurricane season

Recommendations to prepare your business for an emergency

Emergency Alerts

Emergency AlertHurricane Warning this area. Check local media and authorities.

Recommendations from Liberty Business

Your business should have an emergency plan in place for hurricane season. When putting together your plan, use mobile and landline communication services as a valuable information tool —it will help you get organized to protect your business and employees.

Liberty Business shares some useful tips below to help you prepare.

Create a safety plan for your employees

This plan needs to cover what employees should do in case of evacuation and when they should shelter-in-place inside the business, among other considerations. Practice these plans and establish a meeting place for all your employees.

Put together a crisis management team

Coordinate efforts with neighboring businesses and the building administrators. Disasters that affect your providers will also affect your business. Create a continuity plan for your supplies.

Keep your emergency contacts on hand

You should keep a record of the numbers for the Police Department, Fire Department, hospitals, employees and their emergency contacts, for example.

Use a call forwarding service

From Mi Liberty, you can forward all calls made to your business phone number to a mobile phone, for example.

Store your data in the cloud

Back up your files regularly and keep them in an off-site location that is easily accessible from any device. Learn about our Business Power Cloud Pack.

Plug into a surge protector

Plug your TV sets, modems, and converter boxes to a surge protector to prevent damages caused by lightning or power outages.

Consider having a backup network

This provides redundancy to ensure the continuity of your operations, even if there is an outage in your fixed internet service, if you have an alternative power source (power generator, for example). Learn about our smart system, Liberty Business ONGoing.

Save the battery charge in your devices

There are many ways you can extend your battery life during a power outage. For smartphones, you can turn on the power-saving mode, turn off bluetooth and Wi-Fi, delete applications, or put the phone in airplane mode. This may prevent you from using certain features, but it will save your battery charge. You should also make sure to have an alternative method to charge these and other devices, such as an external power bank.

FEMA and alert apps on your mobile phone

Download the FEMA application

FEMA's application, available in both English and Spanish, provides disaster management resources and allows you to receive alerts, safety tips, and reminders to help you prepare for the unexpected.

Click here to access the FEMA mobile application

Set up emergency alerts

Set up your mobile phone to receive emergency alerts. These are notifications sent to your mobile phone free of charge, as part of a public safety system. To receive them, go to your phone settings and into notifications. Search for the emergency alerts option and enable it.

If your power was restored but your Liberty Business service is not working, unplug the equipment, wait three minutes, and plug it back in.

If the service still doesn't work, fill out the report form or call our Customer Service Department.

Call us REPORT OUTAGE *

*Only enabled during emergency events.

Frequently Asked Questions

  • At Liberty Business, we have created a portal with a lot of information about the technological equipment we offer. Solve problems, learn essential tasks and discover more of what your team’s technology can do for you at this link.

  • Click here and fill out the form.
    At Liberty Business, we are committed to keeping you connected. If the power was restored in your area but your Liberty Business service is still down, these may be some of the issues that could be affecting it.

    • It could be that a power surge tripped a breaker in the signal distributor that services your business when the power was restored.
    • A fuse in our equipment may have blown due to power surges when the power was restored. These voltage fluctuations can also affect other equipment required to distribute the signal in your area.
    • There may have been damage to a cable in our distribution network that provides signal to your business.
    • In some cases, the signal distributor that services your business may be located in an area that currently doesn’t have power.

    Our technical personnel are currently evaluating the areas and assessing the work required to reconnect all our customers safely. It could happen that our equipment is located in a different site from the source that supplies power to your business. In these cases, your internet, cable, and/or TV service could be affected, even if you have power in your business. Your services should work as long as the equipment providing service to your business is powered on.

    In most cases, our clients can start using their Liberty Business services as soon as they get their power restored. If this is not your case, please follow the steps below:

    1. Unplug the Liberty Business equipment (modem and converter boxes) from the electrical outlet.
    2. Wait approximately three minutes and plug all the equipment back in.
    3. Make sure they’re connected to Wi-Fi.
    4. If you keep having problems with your service after following these steps, call our customer service department at 787-355-0606 to schedule an appointment with a technician.

  • Do the following:

    1. Unplug the Liberty Business equipment (modem and converter boxes) from the electrical outlet and wait approximately three minutes.
    2. Then, plug all the equipment back in and make sure that each cable is correctly plugged into the outlet.
    3. Make sure you’re connected to the Wi-Fi service.
    4. If you keep having problems with your service after following these steps, call our customer service department at 787-355-0606 to schedule an appointment with a technician.

    If you are having issues with one of your devices (for example, your modem is working but your TV box has no service), do the following:

    1. Make sure that every device is plugged correctly into the electrical outlet.
    2. If this does not work, move to another electrical outlet. If you keep having problems, we recommend you bring the faulty equipment to one of your nearest service centers to have it exchanged. See available stores

    Go to www.libertybusinesspr.com/en/stores/ or look for us on social media (Facebook and Instagram) to stay up to date with our business hours and locations.

  • You will need to power cycle your box.

    • Disconnect the cable box from the power supply, either by unplugging the cable from the back of the box or from the power outlet or power strip. Wait approximately 30 seconds and plug it back in.