Faqs

Applications

    Secure Broadband

  • No, since we furnish the DNS addresses pre-configured in the managed CPEs and bind them to a fixed static IP Address that identifies the customer’s CPE.

  • No, as its functionality relies on the base connectivity to forward DNS queries to Akamai cloud.

  • Customers can request Secure Broadband Advanced through an Account Manager.

  • It is DNS Security for fixed Internet (ABF). It´s considered as an ad-on product to the fixed ABF.

    My Liberty App

  • It is our new application for IOS and Android where you can manage your business service account from your mobile or tablet.

  • Definitely. This is one of the biggest advantages of using the app. Watch this video to learn how to pay your bill.

  • My Liberty App is a totally free application for you.

  • If you’ve never signed up for Mi Liberty, you’ll need your Liberty Business account number.

    If you are already registered in My Liberty, you can use your same credentials to access the application.

  • You can make your payments, see invoices, link your accounts, see your active services, and access various support and support alternatives.

    If you want to link your accounts, watch this video where we explain how to do it.

  • Correct. The application is available for both iOS and Android. Download it here. Watch this video that explains the entire process of downloading and installing the application.

  • Correct. We invite you to download the app and learn to use it so that your transition is quick and effective.

  • That’s how we designed it! We didn’t want to complicate your life so you can use your same My Liberty credentials to access the My Liberty App. See the steps here

  • You must have a team with at least the following characteristics:

    • Smartphone with Android operating system Version 4.0 or higher
    • Internet connection: The recommended connections for a good viewing experience are: 3G to view standard definition (SD) programming and 4G/4GLTE or WI-FI to view standard high definition (HD) programming.
    • IOS- Operating system 9.0
    • Internet connection: The recommended connections for a good viewing experience are: 3G to view standard definition (SD) programming and 4G/4GLTE or WI-FI to view standard high definition (HD) programming.

    Recommendation: For mobile devices, the most appropriate for a good experience is to use a WI-FI connection.

  • Definitely.

  • Don’t worry. This happens to all of us. See here what you have to do if you need to recover your credentials.

    Geotab

  • Geotab’s fleet software, MyGeotab, enables you to view all your vehicle and driver information on an open platform. MyGeotab gathers detailed information from your vehicles and presents it in a simplified format that businesses can use to improve their operations.

    Some of MyGeotab’s many functions include detailed engine data reports, proactive vehicle maintenance assistance, driver behavior management, custom maps, route optimization, and open data integration.

    For a complete list, please visit the MyGeotab page. For further assistance, you can visit https://support.geotab.com

  • Geotab’s fleet software, MyGeotab, enables you to view all your vehicle and driver information on an open platform. MyGeotab gathers detailed information from your vehicles and presents it in a simplified format that businesses can use to improve their operations.

    Some of MyGeotab’s many functions include detailed engine data reports, proactive vehicle maintenance assistance, driver behavior management, custom maps, route optimization, and open data integration.

    For a complete list, please visit the MyGeotab page. For further assistance, you can visit https://support.geotab.com

  • What cannot be measured cannot be managed. With complete visibility of metrics such as vehicle speed, fuel consumption, or location, you can focus on areas that allow you to improve and eliminate inefficiencies. 

    With MyGeotab, you can also compare your company’s performance with that of fleets of similar size, brand, or geographical area. For example, you can see how weather conditions or traffic congestion affect driver behavior.  

    For further assistance, you can visit https://support.geotab.com

  • Regardless of whether your company’s vehicle fleet is large or small, fleet management software can help you identify the root causes of productivity losses.

    For example, with a telematics system, you can see the impact that idling or harsh driving has on fuel consumption. You can also optimize drivers’ routes and deliveries in the field, without the need for them to first come into the office.

    For further assistance, you can visit https://support.geotab.com

    Liberty Business WOWfi

  • Download the step-by-step installation guide here, or read below:

    1. Open the Liberty Business WOWfi application and select the option to Set up Liberty Business WOWfi. 
    2. The application will ask you to enter your name and an email address. This data will be used for your new Plume account.
    3. Create the password for your Plume account; it should have at least 8 characters.
    4. You will receive an email. Click on the link and continue the process. 
    5. You will be shown the basic steps to connect your first pod. This pod will become the Gateway for your Plume network. The information buttons for each step will show additional details.
    6. Connect one pod via Ethernet to your modem.
    7. Plug the pod’s electric cord. Restart your modem. The modem should also be disconnected for at least 30 seconds until you proceed to the next step.
    8. Once you’ve completed the steps to connect your Gateway pod, click on Next to continue setting up the SSID.
    9. The LED will keep blinking slowly until the pod connects to Plume’s cloud. After it connects, the LED will turn off, and the application will ask you to enter your new Wi-Fi name (SSID) and password for each of the available zones (Secure Zone, Employee Zone, and Guest Zone). Each SSID and password must be unique. 
    10. If you have more than one pod, start connecting them now. Stay by each pod until they start finding each other. As each one connects to the network and the cloud, a green check mark will appear, and the LED will turn off. After adding all the pods, click on Finish.
    11. Make sure to enable the alerts. This will help you track activity in your network.
    12. The Liberty Business WOWfi app will ask you to join the new Wi-Fi network with your mobile phone.
      1. Tapping Join will quit the Liberty Business WOWfi app and take you to your Wi-Fi settings.
      2. When you return to the Liberty Business WOWfi app, a welcome message will appear showing that the device is now connected, and that the new Wi-Fi network is running.
    13. Lastly, after joining the network, you will be taken to the home screen.

    Over the next 24 hours, your new Plume Wi-Fi network will be optimized to achieve the best performance for your connected devices.

  • If you have problems logging into Liberty Business WOWfi, clear the app’s storage and cache.

    This usually helps solve almost any problem with the application itself.

    Follow the steps below to clear the application storage and cache.

    Android devices:

    1. Go to your phone’s Settings.
    2. Scroll down until you find the Apps option.
    3. Look for the Liberty Business WOWfi app and tap on it. 
    4. Tap on the Storage & cache option.
    5. Tap the options at the bottom of the screen to Clear storage and cache.
    6. Reopen the Liberty Business WOWfi application and log in.

    iOS devices:

    1. Go to the home screen and select Settings.
    2. Scroll down. Select the Liberty Business WOWfi application.
    3. To clear the cache, enable the application’s toggle ‘Reset cache on next start’.
    4. Restart the Liberty Business WOWfi application and log in.
  • After setting up Liberty Business WOWfi, follow the steps below to log into your HomePass application and other mobile devices.

    1. Tap the Log in option.
    2. When you tap on Log in, you will be asked to enter the email address you used to set up the Liberty Business WOWfi app.

    We provide two options for you to log in securely:

    • Log in with Magic Link: This option will send out a verification email with a temporary token to log into your account.
    1. Enter your email address and click on Next.
    2. Tap on the option to Open email application to go to your inbox.
    3. Find the email sent by Plume Support and tap on Verify email. Then, you will be redirected to the Liberty Business WOWfi app and be logged in.

    Note: This option is very useful if you forget your password.

    • Log in with password: tap the option to Log in with password. You will be provided a space to enter the password you chose during the setup of Liberty Business WOWfi. After entering the password, click on the Log in option at the bottom of the screen.
  • You need to have an active high-speed internet connection, the Liberty Business WOWfi application, membership and pods to begin setup.

  • The Liberty Business WOWfi application will guide you through the easy setup process, starting with creating your Plume account. Connect a pod (preferably SuperPod) to your modem or router by Ethernet cable. 

    Add the rest of the pods to complete the setup. Please note that you need to leave the gateway pod connected to the modem via Ethernet to maintain your Plume network.

  • When it comes to getting the best performance out of your Plume network, pod placement is everything! While every business has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds.

    We recommend one SuperPod or PowerPod for every two sites within the business. Pods should be spread evenly around the facility, especially in open spaces where it is more common to use Wi-Fi. Typically, SuperPods should be placed about 30-40 feet apart through walls and 60-80 feet apart for large open spaces (such as a dining hall). Pods should be placed 15-20 feet apart in wall spaces and 30-40 feet apart in open spaces. PowerPod range is around 21-30 feet through walls and 42- 59 feet in open spaces.

    Be sure to position pods in central locations along interior walls of your home to take advantage of the pods’ omnidirectional radios!

    For more information and tips for the best placement for your pods, click here. 

    https://support.plume.com/hc/en-us/articles/360023821573