Faqs

Billing

  • The monthly fee section shows all the discounts applied to your account, as well as their respective expiration dates.
  • The credits will appear in the adjustments section, and the discounts are listed in the monthly fee section.
  • Services are suspended when an account becomes 50 days past due.
  • Your account is past due if it shows a previous balance. You will find this information in the fee summary.
    • If you make a payment after the end of your billing cycle, the payment will be reflected on your next invoice.
  • Government Taxes and Fees:
    This line item includes the taxes or fees that communications companies are legally required to charge their customers. These may vary from time to time without prior notice and are the following: (A) 911 Emergency Service Fee – This fee is established by the 911 Service Governing Board to help cover the costs of the service. (B) Puerto Rico Sales and Use Tax (IVU) – This fee is established by the Government on the sale and use of services and equipment.
    Other Charges:
    These charges are not taxes or governmental fees, but rather Liberty’s recoupment to cover its costs for fees paid to the government or agency. Liberty is not required by federal or local law to impose these charges. These charges are subject to change and are as follows: (A) Federal Universal Service Fund Fee: This amount represents the charges levied by the Federal Communications Commission (FCC) on Liberty for the Federal Universal Service Fund. This fee is adjusted based on the contribution factor established by the FCC every quarter. (B) Puerto Rico Universal Service Fund Fee: This amount represents the charges levied by the Telecommunications Bureau of Puerto Rico (NET, by its Spanish acronym) on Liberty for the Puerto Rico Universal Service Fund. This fee is adjusted based on the contribution factor established by the NET every quarter. (C) Regulatory Fee: It represents the charges levied by the NET on Liberty for telecommunications services. (D) Franchise Fee: It represents the charges levied by the NET on Liberty for cable television services. (E) FCC Cable System Subscriber Fee: It represents the charges levied by the Federal Communications Commission on Liberty for cable television services.
  • You will find your invoice’s due date on the top left corner of the first page (“Due date”) and on the bottom left side of the payment stub (“Your payment is due on”).
  • You will find your account balance at the bottom of the Summary of Charges, on the first page of the invoice.
  • You will find your account balance at the bottom of the Summary of Charges section, on the first page of the invoice.
  • A late payment fee of $15.00 is charged when your account turns 40 days past due.
  • It refers to the charges or credits included in an invoice when a service is added or eliminated during a period that has already been billed. If a service is eliminated, you will only be billed for the time you used the service, based on your daily rates.
    For example, if your billing cycle ends on the 16th of each month, and you make a change in your account (by adding or removing a service) on the 2nd day of the month, you will see a prorated charge in your invoice corresponding to the period from 2/2 to 2/16.
  • You can make your payments through Mi Liberty or at our stores, at your nearest Banco Popular branch, or by calling 787-355-0606. You can download our manual from this link to learn more about these payment methods and how to use them.
  • You can download our manual from this link. It will help you identify the changes made to the invoice and understand each of its sections. For additional assistance, you may call us at 787-355-0606.

    Electronic Invoice

    • Mi Liberty
      • Sign up at our Mi Liberty portal, where you will be able to view your balance, issue payments and have access to your last 12 invoices.
    • Easy Payment
      • You don’t need to be registered in Mi Liberty to use this option; just click on “Easy Payment” and provide the information requested. Once you get access, you will be able to see your outstanding balance and make a payment using a credit card, checking account, or savings account.
    • Direct Debit
      • This is the fastest and simplest payment option. You can use direct debit to make your payments via ACH electronic transfers from savings or checking accounts or from credit cards.
    • Channel 98
      • Tune into this channel and press B on your remote control to view your account information, make minimum payments, and access your last three invoices.
    • Payment Stations
      • You can make electronic payments through our payment terminals located at our service centers or kiosks during regular business hours. To find our locations and their business hours, click here.
    • BPPR ATM
      • To use this option, you must be a BPPR client, be registered in BPPR’s Mi Banco, or have issued a payment through TeleBanco Popular. To pay, use your debit card and follow the steps below:
        • Enter your PIN
        • Select “Payments”
        • In the menu, choose “Make Payment” and select Liberty
        • Enter the amount you wish to pay
    • Banks
      • You can make your payment at the nearest branch of any of the following banks:
        • Banco Popular
        • Oriental Bank
        • First Bank
    • Paga Aquí Program
      • To find additional payment stations at supermarkets and other authorized establishments, just click on, Paga Aquí.
    • Service Representative
      • Dial 787-355-0606 to talk to a representative that will assist you in the process of making your payment. This service has a fee of $1.99.
    • Mail
      • You can mail your payment to the following address: Liberty Cablevision of Puerto Rico
      • PO Box 71496
      • San Juan, PR 00936-8596
    • Go to Mi Liberty
    • Click on “Register”
    • Fill in the information required:
      • Account Number
      • Email
      • Phone Number or Last 4 digits SSN
      • Create a password
    • Review and accept the “Terms and Conditions”
    • Click on “Register”
    • You will receive an email with a one-time link confirming that your Mi Liberty account was created.

  • In the interest of a greater transparency and convenience for our customers, we have made the following changes:

    • You will be able to view a summary of charges, including: previous balance, payments, adjustments, miscellaneous fees, monthly fees, discounts, one-time fees, taxes, tariffs, and total amount due.
    • You will find a QR code that you can scan with your cell phone to make your payments through Easy Payment, as well as a payments and adjustments section.
    • You will see a section for important messages and information.
    • You will be able to view your plan’s detailed monthly charges, including a breakdown of all the service fees and a section for partial and/or prorated fees.