Para ver o descargar el documento en PDF, pulse aquí.

Gracias por elegir a Liberty Business como su proveedor de servicios de cable televisión, Internet y/o telefonía. Este Contrato de Servicio Comercial (“Contrato”) establece los términos y condiciones que aplican a todos los servicios que Liberty Communications of Puerto Rico LLC, anteriormente conocida como Liberty Cablevision of Puerto Rico LLC (“Liberty” o la “Compañía”) le provee a usted (“usted”, “su negocio” o “Cliente”). Los servicios incluyen televisión por cable, Internet, telefonía, telecomunicaciones, almacenamiento remoto de datos y cualquier otro servicio (en conjunto, los “Servicios,” e individualmente, “Servicio”) que le podamos proveer.

Es nuestra política presentarle una Orden de Trabajo y/o una Solicitud de Servicio, bien sea en formato electrónico o en papel, cuando se inicia un Servicio o cuando visitamos su residencia para instalar Servicios o atender problemas. Al firmar la Orden de Trabajo y/o Solicitud de Servicio o al usar nuestro(s) Servicio(s), usted acepta y acuerda quedar legalmente vinculado a los términos y condiciones establecidos en este Contrato. Cualquier Cliente que no esté de acuerdo con quedar vinculado a estos términos, debe dejar de usar el(los) Servicio(s) de inmediato y notificar a nuestro Departamento de Servicio al Cliente para cancelar la cuenta, sujeto a cualquier cargo por terminación aplicable.

La Sección 13 de este Contrato contiene una cláusula de arbitraje vinculante, la cual dispone que usted y la Compañía acuerdan que ciertas controversias se resuelvan mediante arbitraje y afecta sus derechos bajo este Contrato respecto a todos los Servicios. Sujeto a ciertas restricciones, usted tiene derecho a excluir la cláusula de arbitraje de su acuerdo con la Compañía.

Los términos y condiciones establecidos en la sección de “TÉRMINOS Y CONDICIONES GENERALES” son aplicables a todos los Servicios. Términos y condiciones adicionales aplicarán a la prestación de los servicios de telefonía, Internet y cable televisión y los mismos deben ser revisados en las siguientes secciones “TÉRMINOS ADICIONALES APLICABLES AL SERVICIO DE TELEFONÍA”, “TÉRMINOS ADICIONALES APLICABLES AL SERVICIO DE INTERNET” y “TÉRMINOS ADICIONALES APLICABLES AL SERVICIO DE CABLE TELEVISIÓN”, según apliquen.

CONTRATO DE SERVICIO COMERCIAL DE LIBERTY – TÉRMINOS Y CONDICIONES GENERALES APLICABLES A TODOS LOS SERVICIOS

1. Predio con Servicio, Acceso e Instalación.

a. Acceso. Usted le concede a Liberty y sus agentes el derecho de entrar durante horas razonables en la propiedad donde se proveerán el(los) Servicio(s) y/o equipos de la Compañía (“Predio” o “Predio con Servicio”), según se define más adelante, para instalar, dar mantenimiento, configurar o realizar trabajos relacionados con el(los) Servicio(s). Usted garantiza que es el dueño del Predio con Servicio que tiene la autoridad de permitir que Liberty entre al Predio con Servicio. Además, le otorga a la Compañía todos los derechos de paso que sean necesarios para proveerle Servicio(s) a usted y a otros en el mismo sistema de cable. Si usted no es el dueño del Predio con Servicio, usted acuerda obtener dicho permiso del dueño del inmueble y proporcionarle a Liberty, si se solicita, prueba de dicho permiso. Liberty se reserva el derecho de llevar a cabo instalaciones subterráneas, desde el pedestal hasta la casa por la ruta más corta y razonable. Si el Cliente no fuera el dueño del inmueble, ni tuviese la autorización de éste, el Cliente se obliga a indemnizar y liberar a la Compañía de toda responsabilidad por cualesquiera reclamaciones que pudiere hacer el dueño del inmueble como resultado del(los) Servicio(s) prestado(s) al amparo de este Contrato.

b. Revisión de la Instalación; Interferencia. La Compañía puede realizar una revisión de la instalación del Predio con Servicio antes de llevar a cabo la instalación de los Servicios. Previa solicitud, el Cliente deberá proveerle a la Compañía un diagrama o mapa preciso, lugar y/o red física del Predio con Servicio, incluyendo mapas de servicios eléctricos y otros servicios públicos, antes de la revisión de la instalación. Si la Compañía determina que la instalación y/o activación segura de uno o más Servicios tendrá consecuencias negativas para el personal o la red de la Compañía o cause dificultades técnicas a la Compañía o sus clientes, la Compañía podrá rescindir la Orden de Trabajo y/o la Solicitud de Servicio mediante notificación por escrito al Cliente o podrá requerir al Cliente que corrija la situación antes de proceder con la instalación o activación de los Servicios. Si en algún momento (i) el funcionamiento adecuado del Equipo de la Compañía o la prestación de un Servicio está sujeto a interferencia u obstrucción debido a cualquier causa que no sea por acciones de la Compañía o (ii) dicha interferencia u obstrucción, o su causa, puede poner en peligro, obstaculizar, dañar o lesionar al personal o la red de la Compañía y/o causar dificultades técnicas a la Compañía o sus clientes, la Compañía puede rescindir la Orden de Trabajo, la Solicitud de Servicio y/o este Contrato sin responsabilidad alguna previa notificación por escrito al Cliente.

c. Preparación del Predio. El Cliente será responsable de realizar los preparativos necesarios del(los) Predio(s) para la entrega e instalación del Equipo de la Compañía y la instalación y prestación continua del(los) Servicio(s), incluyendo la reubicación de los equipos, muebles y accesorios del Cliente según fuera necesario para lograr acceso al Equipo o el(los) Servicio(s). Previa solicitud, el Cliente deberá proporcionar los diagramas o mapas eléctricos, de servicio público y/o de red física que tenga disponible antes de llevar a cabo la instalación o el trabajo de mantenimiento que realizará la Compañía.

d. Instalación. La Compañía coordinará una o más visitas de instalación con el Cliente. El Cliente o un representante autorizado del Cliente debe estar presente durante la instalación. Si durante el proceso de instalación, la Compañía determina que es necesario realizar trabajos adicionales para poder proveer el(los) Servicio(s) en el Predio con Servicio, la Compañía notificará al Cliente de cualquier cargo(s) adicional(es). Si el Cliente no acepta pagar dicho(s) cargo(s) ejecutando una Orden de Trabajo o una Solicitud de Servicio revisada dentro de los cinco (5) días laborables siguientes de haber recibido los mismos, el Cliente o la Compañía tendrán CONTRATO DE SERVICIO COMERCIAL DE LIBERTY derecho a rescindir la Orden de Trabajo, la Solicitud de Servicio y/o este Contrato. El Cliente deberá conectar su computadora o red con el Equipo proporcionado por la Compañía para habilitar el acceso a los Servicios. La Compañía será responsable de realizar esfuerzos razonables de restauración que sean necesarios para atender cualquier desplazamiento que sea resultado de la excavación. e. Limitación de Responsabilidad de la Compañía por la Instalación. La Compañía no será responsable por trabajo alguno realizado por la Compañía o sus representantes autorizados como parte de cualquier instalación, incluyendo, sin limitarse, a cualquier asistencia que puedan proveer al Cliente para cumplir con las obligaciones del Cliente en la preparación del Predio, según dispone esta sección. El Cliente expresamente renuncia a cualquier reclamo que pueda tener contra la Compañía por el trabajo realizado por la Compañía o sus representantes autorizados relacionado con la preparación del Predio o la instalación, reubicación u otro tipo de manejo del Equipo de la Compañía o el Equipo del Cliente.

2. Equipos, programación y marcas de la Compañía.

a. Usted reconoce que, con excepción del cableado dentro del Predio con Servicio o el equipo comprado por usted a la Compañía, cualquier convertidor, control remoto, cable módem, equipo y facilidad que instalemos, o le proveamos a usted para que lo instale por su cuenta (en inglés, “self-install”), junto con cualquier equipo que le alquilemos (colectivamente, “Equipo de la Compañía”) es solamente para su uso con propósitos de usar el(los) Servicio(s), y siguen siendo propiedad de Liberty.

b. Usted es responsable de salvaguardar, cuidar la integridad y prevenir que se altere, dañe, pierda, destruya o se hurte el Equipo de la Compañía. Usted acuerda tomar medidas de seguridad razonables con respecto al uso y acceso al Servicio y/o al Equipo de la Compañía. Usted acuerda devolvernos el Equipo de la Compañía cuando así se le requiera o cuando se termine el(los) Servicio(s). Usted acuerda que no permitirá que el Equipo de la Compañía se abra, se altere o reciba servicio por nadie que no sea nuestros empleados o agentes. No permitirá ninguna agregación, alteración o manipulación del Equipo de la Compañía.

c. Usted es responsable de tener un protector de voltaje así como de asegurarse de tener una toma de conexión a tierra adecuada y de conectar el Equipo de la Compañía a tal protector de voltaje. Si el Cliente no devuelve el Equipo de la Compañía, o si estos estuviesen destruidos o inservibles, usted acuerda pagar el costo actual de reemplazo del Equipo de la Compañía. Liberty sugiere que el Equipo de la Compañía bajo su posesión esté cubierto por un seguro de propiedad. Liberty no tiene obligación alguna con relación al uso y operación de cámaras de seguridad y/o de circuito cerrado, Equipo del Cliente, según definido más adelante, o de algún otro equipo no provisto por Liberty que sea conectado al Equipo de la Compañía.

d. Los Servicios y Equipo de la Compañía, incluyendo cualquier microprogramación (firmware) o programación (software) que podrían estar instalados en el Equipo de la Compañía o que sean utilizadas para proveer el(los) Servicios, están protegidos por marcas registradas, derechos de autor y/u otras leyes de propiedad intelectual y tratados internacionales.

e. El uso no autorizado de Equipo de la Compañía o del(los) Servicio(s) podría constituir una violación a las leyes federales y estatales. Usted será responsable por todo uso no autorizado del(los) Servicio(s) y por cualquier Equipo de la Compañía y/o Servicios que sean hurtados. Usted acuerda notificarnos de inmediato, por escrito o llamando a nuestro Departamento de Servicio al Cliente durante horas laborables, si en cualquier momento se entera de que Equipo de la Compañía ha sido robado o que se están robando Servicios o se están usando Servicios sin autorización. Si no nos notifica de manera oportuna, se podrá terminar su(s) Servicio(s) sin aviso, con cargos adicionales para usted.

f. Cualquier conexión no autorizada por la Compañía, o alteración de, cualquier Equipo de la Compañía, o cualquier robo de Servicios, será causa de suspensión inmediata de los Servicios, terminación de este Contrato y/o acción legal, a discreción de la Compañía. En caso de cualquier conexión no autorizada o manipulación del Equipo de la Compañía, o cualquier robo de los Servicios, la Compañía tendrá derecho a recuperar de usted los daños, incluyendo el valor de los Servicios y/o Equipos de la Compañía obtenidos en violación de este Contrato. Usted acepta pagar los costos incurridos por la Compañía para cobrar cualquier daño en virtud de este Contrato, incluyendo los honorarios de abogados de la Compañía.

g. Si el Cliente instala en el Predio con Servicio alguna antena o sistema de amplificación de señal para usar en conexión con el equipo de comunicación que interfiere con los Servicios, la Compañía no estará obligada a distribuir una mejor señal al Predio con Servicio que la más alta calidad que pueda proveerse sin costo adicional para la Compañía como resultado de dicha interferencia, hasta el momento en que se elimine la interferencia.

3. Equipos del cliente

“Equipo del Cliente” significa cualquier soporte lógico o programas o aplicaciones informáticas (“software”), soporte físico (“hardware”) o servicios propiedad del Cliente que usted elige usar en conexión con el(los) Servicio(s).

a. Excepto que se especifique lo contrario en este Contrato, o en cualquier Orden de Trabajo y/o Solicitud de Servicio, el Cliente será responsable del mantenimiento o reparación de cualquier Equipo del Cliente, y la Compañía no será responsable de ningún mantenimiento o reparación. b. El Cliente reconoce que el Equipo del Cliente presenta un riesgo de seguridad para la red y el Equipo de la Compañía, y acuerda implementar medidas y procedimientos de seguridad razonables con respecto al Equipo del Cliente, que incluyen pero no se limitan a proveer seguridad física, protección con contraseña y autenticación para acceder al Equipo del Cliente. El Cliente es el único responsable de los dispositivos de seguridad que el Cliente elija conectar o instalar en su equipo de computadora, además de las transmisiones hacia o desde el Cliente o usuarios autorizados. El Cliente será responsable ante la Compañía por todos los daños, costos y tarifas que resulten de cualquier uso no autorizado, uso compartido, acceso, interceptación o cualquier riesgo asociado al uso no autorizado del Equipo del Cliente, incluyendo el valor de cualquier Servicio obtenido en violación de este Contrato. El Cliente también acuerda pagar los costos incurridos por la Compañía al cobrar cualquier daño en virtud de este Contrato, incluyendo los honorarios de abogados de la Compañía. c. Usted garantiza que es el dueño del Equipo del Cliente o que tiene la autoridad de darnos acceso al Equipo del Cliente. Debe llamar a nuestro Departamento de Servicio al Cliente para indagar si el Equipo del Cliente cumple con nuestros requisitos técnicos, de seguridad y otros requisitos. Nos reservamos el derecho a prohibir el uso de Equipo del Cliente que determinemos no es compatible con nuestra red o que esté alterado o manipulado de cualquier forma. Excepto que de otra manera se especifique en este Contrato o en cualquier Orden de Trabajo y/o Solicitud de Servicio, no tendremos obligación alguna de proveer, mantener ni dar servicio al Equipo del Cliente, incluyendo, pero sin limitarse a, Equipo del Cliente al cual la Compañía o una tercera parte haya enviado programación (“software”) o descargas. Sin embargo, en caso de que la Compañía provea cualquier tipo de asistencia relacionada al Equipo del Cliente, no nos hacemos responsables de cualquier daño o mal funcionamiento. d. Usted acuerda que la siguiente limitación de responsabilidad le aplica: LA COMPAÑÍA NO GARANTIZA QUE EL EQUIPO DEL CLIENTE LE PERMITIRÁ INSTALAR, ACCEDER, OPERAR O UTILIZAR ADECUADAMENTE EL(LOS) SERVICIO(S). USTED RECONOCE QUE CUALQUIER INSTALACIÓN, ACCESO, OPERACIÓN O USO PODRÍA PROVOCAR DAÑOS AL EQUIPO DEL CLIENTE. LA COMPAÑÍA NO TENDRÁ NINGUNA RESPONSABILIDAD POR CUALQUIER FALLO O DAÑO, INCLUYENDO POR LA FALTA DE SERVICIO DE 911/E911 O MARCACIÓN ASOCIADA CON UN SISTEMA DE SEGURIDAD. Esta limitación de responsabilidad es adicional a cualquier limitación de responsabilidad establecida en el presente Contrato y no limitará tal limitación.

4. Limitaciones al Servicio y de Responsabilidad.

a. PROVEEMOS TODO(S) SERVICIO(S) DE MANERA “TAL CUAL” Y “SEGÚN DISPONIBLE”, SIN GARANTÍA DE NINGÚN TIPO, NI EXPRESA NI IMPLÍCITA. NI LIBERTY, SUS AFILIADAS, EMPLEADOS, AGENTES NI CONTRATISTAS GARANTIZAN QUE EL EQUIPO DE LA COMPAÑÍA O SU(S) SERVICIO(S) CUMPLIRÁN CON SUS REQUERIMIENTOS, QUE PROVEERÁN USO ININTERRUMPIDO O QUE TRANSMITIRÁN COMUNICACIONES INCORRUPTAS. A MENOS QUE LAS LEYES APLICABLES LO PROHIBAN O RESTRINJAN, TODAS LAS REPRESENTACIONES Y GARANTÍAS DE CUALQUIER TIPO, EXPRESAS O IMPLÍCITAS, INCLUYENDO PERO SIN LIMITARSE A GARANTÍAS DE RENDIMIENTO, IDONEIDAD PARA UN PROPÓSITO PARTICULAR O COMERCIALIZACIÓN, QUEDAN POR ESTE MEDIO EXCLUIDAS. b. LIBERTY NO SERÁ RESPONSABLE POR DAÑOS DIRECTOS, INDIRECTOS, INDEMNIZACIÓN TRIPLE POR CONCEPTO DE DAÑOS, PUNITIVOS, EJEMPLARIZANTES, O CONSECUENTE, ASÍ COMO POR PÉRDIDAS O INCONENIENCES QUE EL CLIENTE O SUSCRIPTOR DE LOS SERVICIOS PUEDA ENFRENTAR (INCLUYENDO, PERO SIN LIMITARSE A, PÉRDIDAS DE INGRESOS,PÉRDIDAS DE GANANCIAS, PÉRDIDAS DE OPORTUNIDADES DE NEGOCIO, DAÑOS PERSONALES O MUERTE) QUE PUEDAN RESULTAR DIRECTA O INDIRECTAMENTE DE, O EN CONEXIÓN CON, (A) SU USO O DEPENDENCIA DEL EQUIPO DE LA COMPAÑÍA, EQUIPO DEL CLIENTE, O LOS SERVICIOS O (B) LA INSTALACIÓN, INSTALACIÓN POR CUENTA PROPIA (EN INGLÉS, “SELFINSTALL”), MANTENIMIENTO, FALLA, O REMOCIÓN DE CUALQUIER EQUIPO DE LA COMPAÑÍA, EQUIPO DEL CLIENTE, O LOS SERVICIOS (INCLUYENDO, PERO SIN LIMITARSE A, CUALQUIER ERROR, OMISIÓN, INTERRUPCIÓN, INTROMISIONES (EN INGLÉS, “BREACHES”) DE HARDWARE O SOFTWARE, FRACASO O MAL FUNCIONAMIENTO, PÉRDIDA O CORRUPCIÓN DE DOCUMENTOS, “WORK STOPPAGE”, ERRORES, DEFECTOS, DEMORAS EN LA OPERACIÓN, DEMORAS EN LA TRANSMISIÓN, FALLAS EN EL FUNCIONAMIENTO DE LOS SERVICIOS, EQUIPO DE LA COMPAÑÍA, EQUIPO DEL CLIENTE, O CUALQUIER OTRO ERROR, OMISIÓN, PÉRDIDA DE INFORMACIÓN DE LLAMADAS, CORREOS ELECTRÓNICOS, MENSAJES DE VOZ U OTRA INFORMACIÓN O DATA). c. El Cliente reconoce que para proveer el(los) Servicio(s), Liberty utiliza facilidades estatales y municipales y servidumbres y/o derechos de paso, además de las facilidades de las compañías de telefonía y de energía eléctrica, y que el uso continuo de tales instalaciones no puede ser garantizado por Liberty. Por consiguiente, en la eventualidad de que el uso de estas facilidades y servidumbres y/o derechos de paso le fuera negado por alguna razón y Liberty, en el ejercicio de su discreción, determinara que no puede proveer los Servicios mediante el uso de rutas alternas, el(los) Servicio(s) bajo este Contrato se interrumpirá(n) o se terminará(n). Usted se compromete a no hacer reclamación alguna contra Liberty debido a tal interrupción de servicio(s).

5. Créditos por Interrupción en los Servicios.

En ocasiones, Liberty podrá interrumpir el(los) Servicio(s) de manera temporal para realizar reparaciones y/o modificaciones al sistema que sean necesarias para garantizar la continuidad y/o mejorar la calidad de sus servicios. Ante estas interrupciones, la Compañía será responsable únicamente de hacer ajustes prorrateados en la factura conforme a las leyes y reglamentos que apliquen. Las solicitudes de crédito por tiempo sin servicio podrán hacerse por correo, vía teléfono, a través de nuestra página de Internet o en nuestros Centros de Servicio al Cliente. Luego del análisis correspondiente de la solicitud y los récords del Sistema, Liberty concederá los créditos aplicables según los resultados del análisis a razón de 1/30va parte de la factura mensual del Cliente por cada día con cuatro (4) horas o más sin Servicio. El Cliente deberá presentar cualquier solicitud de crédito por interrupción de servicios ante Liberty dentro de un término de treinta (30) días contados a partir del comienzo de la interrupción al servicio. No obstante, el Cliente tendrá la obligación de notificar a Liberty sobre la interrupción del Servicio, ya sea vía comunicación telefónica o mediante visita a Liberty, dentro de un término de tres (3) días contados a partir del comienzo de dicha interrupción para que se pueda conceder la solicitud. Este crédito no se otorgará si la interrupción es por causa de la negligencia, falta de pago o violación de los términos y condiciones del Contrato por parte del Cliente.

De ninguna manera Liberty acreditará una cantidad superior a la tarifa mensual facturada por el(los) Servicio(s). Bajo ninguna circunstancia seremos responsables por algún fallo o interrupción de Servicio, incluyendo pero sin limitarse a aquellos fallos o interrupciones que resulten en parte o en su totalidad de circunstancias fuera de nuestro control, tales como el clima, desastres naturales, interrupciones al servicio eléctrico, cortes de cable/fibra, disturbios civiles, actos terroristas, acción o inacción de las autoridades gubernamentales o cualquier otra causa imprevista y fuera del control de Liberty

6. Uso de Servicios.

Usted se compromete a utilizar el(los) Servicio(s) solamente según se especifica en este Contrato, Orden de Trabajo y/o Solicitud de Servicio o que de otra manera haya sido autorizado por escrito por Liberty. No utilizará el Equipo de la Compañía en ningún momento en una dirección que no sea la del Predio con Servicio sin nuestra autorización previa y por escrito. Usted acuerda y representa que no revenderá ni permitirá que otro revenda nuestro(s) Servicio(s) o la capacidad del sistema, en parte ni en su totalidad. No usará ni permitirá que otra persona use el Equipo de la Compañía ni el(los) Servicio(s), directa o indirectamente, para ningún fin ilegal, incluyendo, pero sin limitarse a, la violación de cualquier política publicada de la Compañía, aplicable al(los) Servicio(s). El uso del Equipo de la Compañía o el(los) Servicio(s) para la transmisión, comunicaciones o almacenamiento de cualquier información, datos o materiales en violación de cualquier ley o reglamento federal, estatal o local está prohibido. Usted reconoce que acepta este Contrato y que le requerirá a todas las personas que utilicen el Equipo de la Compañía y/o el(los) Servicio(s) en el Predio con Servicio cumplir con el mismo y que le corresponderá solamente a usted la responsabilidad de asegurar que los demás usuarios entiendan y cumplan con los términos y condiciones del presente Contrato y con cualesquiera políticas aplicables de la Compañía, incluyendo, pero sin limitarse a las políticas de uso aceptable y de privacidad disponibles en nuestra página de Internet. Además, reconoce y acuerda que usted será exclusivamente responsable por cualquier transacción, incluyendo, sin limitación, compras realizadas mediante o en conexión con el(los) Servicio(s). La violación de alguna parte de esta sección del Contrato es causa para la terminación inmediata de este Contrato o la suspensión inmediata del Servicio, a discreción de la Compañía, además de cualquier otro derecho que la Compañía pueda tener.

7. Depósito.

Liberty se reserva el derecho de solicitar un depósito al Cliente. La cantidad del depósito será determinada a base del historial de crédito del Cliente y servirá como garantía parcial de cualquier balance adeudado por éste. La Compañía podrá cambiar la cantidad del depósito a ser solicitado conforme al historial de pago y/o de consumo del Cliente. Liberty también puede exigir al Cliente que otorgue un depósito por el uso de los convertidores y por su reparación o reemplazo, y/o cualquier otro Equipo propiedad de la Compañía. Ver la Sección 2 de este Contrato con respecto a su responsabilidad por el Equipo de la Compañía. El depósito generará intereses conforme con las leyes vigentes. Al desconectar el(los) Servicio(s), la Compañía podrá aplicar el depósito al pago de balances adeudados por el Cliente, incluyendo, pero sin limitarse a, cargos por terminación temprana, daño, pérdida, alteración o destrucción del Equipo de la Compañía, sin que necesariamente medie previo aviso. De no ser aplicado para esos propósitos, el depósito se manejará de acuerdo a las leyes vigentes.

8. Pagos por Servicio(s).

a. Usted acuerda pagar todos los cargos asociados con el(los) Servicio(s), incluyendo, pero sin limitarse a: cargos por instalación/ llamadas de servicio; cargos mensuales por servicios; cargos por facturación en papel; cargos medidos y por llamada; cargos por el uso del Equipo de la Compañía; a solicitud del Cliente, cargos por la remoción, modificación y/o la transferencia de Equipo de la Compañía; los impuestos y cargos federales, estatales y municipales aplicables, tarifas y/o cargos regulatorios y otros cargos según establecidos en su factura. Para más información acerca de sus tarifas actuales, llámenos. No todas las tarifas y/o cargos regulatorios aplican a todo(s) Servicio(s).

b. Liberty le proveerá el(los) Servicio(s) de acuerdo al tipo y cantidad de programación y Servicio(s) solicitado(s). El precio contractual puede variar dependiendo del periodo de vigencia de la Oferta. Todos los cargos relacionados al(los) Servicio(s) se facturan mensualmente y se pagan por adelantado en o antes del día indicado en la factura como fecha de vencimiento, que es veinte (20) días después de la Fecha de Facturación. Los cargos mensuales recurrentes no son reembolsables de usted solicitar voluntariamente una baja o una reducción del(los) Servicio(s). Los cargos por servicios no recurrentes se pagan en la próxima factura.

c. El Cliente puede elegir entre facturación en papel o electrónica. Si selecciona facturación en papel, le enviaremos la factura por correo regular a la dirección postal provista en la Solicitud de Servicio o al Representante de Servicio al cliente, sujeto a un cargo mensual de $3.00. Si elige facturación electrónica, deberá proveer una dirección de correo electrónico válida y deberá acogerse a la facturación electrónica, “E-bill”, a través de mi.libertypr.com dentro de los veinticinco (25) días desde la fecha de instalación. Le enviaremos un correo electrónico con las instrucciones sobre cómo hacerlo. Si no recibe el correo electrónico dentro de una semana desde la instalación, deberá llamar de inmediato a Servicio al Cliente para validar la dirección de correo electrónico. De no acogerse al sistema de “E-bill” a través de MiLiberty, se cambiará automáticamente su método de facturación a facturación en papel y se le cobrará el cargo mensual de $3.00. Puede cambiar el método de facturación en cualquier momento a través de mi.libertypr.com o llamando a Servicio al Cliente. Puede efectuar el pago de cualquiera de las maneras descritas en su factura. Si se acoge al beneficio de débito automático, continuará recibiendo las facturas mensuales, de acuerdo al método de facturación seleccionado. En ese caso, la factura demostrará el pago realizado desde su cuenta.

d. De no pagar dentro del término de treinta (30) días desde la Fecha de Facturación, se le cobrará un cargo administrativo por demora (“Cargo por Demora”). De continuar sin pagar por veinte (20) días adicionales, Liberty podrá desconectar su(s) Servicio(s), sujeto a las leyes aplicables. Si usted reanuda el(los) Servicio(s) después de alguna desconexión, podremos cobrarle un cargo por reconexión, cargo por instalación y/o cargo por activación de Servicio(s). Además, usted continuará siendo responsable por cualquier cantidad impaga por concepto de cargos por servicio, Cargos por Demora y por cualquier Equipo de la Compañía no devuelto. Si recurrimos a una agencia de cobro o un abogado para recuperar dinero o equipos que nos debe, usted acuerda pagar los costos razonables de cobro de deuda, honorarios de abogado y costos de arbitraje o legales.

9. Cambios a los Servicios, Tarifas y otros Cambios.

En cualquier momento y periódicamente, la Compañía podrá cambiar nuestro(s) Servicio(s), el Equipo de la Compañía, y las tarifas o cargos por el(los) Servicio(s), sujeto a las leyes y reglamentos aplicables. Por ejemplo, podemos: cambiar la programación, incrementar o cambiar los cargos y tarifas por el(los) Servicio(s), cambiar los términos, las políticas, las prácticas y los procedimientos relevantes a cualquier Servicio; realizar cambios que afecten los equipos o el software; o cambiar las aplicaciones o herramientas, funcionalidades, características y especificaciones de cualquier Servicio. La notificación de cualquier cambio se le puede hacer por cualquier medio razonable, incluyendo en su factura, por correo electrónico o cualquier otra comunicación permitida según las leyes aplicables. Usted podrá terminar su Servicio(s) de inmediato si no acepta cualquier cambio en el(los) Servicio(s), sujeto a cualquier cargo por terminación aplicable, pero su uso continuo del Servicio(s) treinta (30) días después del cambio se considerará su aceptación a dicho cambio.

10. Término.

Si usted se ha suscrito a un Contrato anual o por dos (2) años, estará sujeto a la Sección 10(a) de este Contrato. Si usted se ha suscrito a un Contrato mensual, estará sujeto a la Sección 10(b) de este Contrato. Por favor refiérase a su Orden de Servicio y/o su Solicitud de Servicio Comercial para el Término de este Contrato.

a. Contrato anual o por dos (2) años: Usted acuerda que el término de duración de su Contrato será doce (12) o veinticuatro (24) meses a partir de la fecha de instalación y activación (el “Término”), según se especifica en su Orden de Trabajo y/o Solicitud de Servicio. Usted acuerda no cancelar el(los) Servicio(s) rendidos bajo este Contrato antes de la fecha de expiración del término. Las tarifas incluidas en el Contrato son válidas únicamente respecto a la oferta aceptada que puede combinar servicios ofrecidos por la Compañía. Si usted cancela alguno de los Servicios acordados en el Contrato, desde el momento de la cancelación, aplicarán las tarifas regulares. Si usted cancela voluntariamente el(los) Servicio(s) incluidos en el Contrato o si se le cancela(n) por su incumplimiento de Contrato antes del vencimiento del Término, estará en violación a los términos establecidos en el Contrato y se le cobrará una penalidad por cancelación temprana de acuerdo a las leyes vigentes, además de la deuda por el(los) Servicio(s) rendido(s) hasta el final del ciclo de facturación corriente. Por favor refiérase a la cláusula 11 para más detalles. Además, el Cliente entiende que al vencer el término original, este Contrato se renovará automáticamente por términos adicionales de un (1) mes cada uno, siendo aplicables las tarifas y descuentos vigentes a la fecha de cada renovación y cualquier cancelación será efectiva al terminar el mes correspondiente. A partir de la renovación automática, el Cliente podrá solicitar cancelar el Contrato en cualquier momento sin penalidad alguna y dicha cancelación será efectiva al final del ciclo de facturación en curso al momento de cancelar. Por favor refiérase a la cláusula 11 para más detalles sobre Cancelaciones por el Cliente. Contrato mensual: Usted acuerda que el término de su Contrato será de un mes a partir de la fecha del comienzo del ciclo de facturación para su cuenta, que puede ser la misma fecha de la instalación o unos días después. El Contrato se renovará automáticamente por periodos de un mes. El Cliente podrá cancelar el Contrato en cualquier momento sin penalidad alguna y dicha cancelación será efectiva al final del ciclo de facturación en curso al momento de cancelar. Por favor refiérase a la cláusula 11 para más detalles sobre Cancelaciones por el Cliente. c. Instalación por cuenta propia (en inglés, “Self-Install”): Si usted instala el Equipo de la Compañía por cuenta propia, los cargos por Servicios comenzarán a partir de lo que suceda antes entre (1) el día en que usted recoge el Equipo de la Compañía en una de sus localidades o tiendas; (2) el día en que usted instala sus Servicios; o (3) el día en que su orden de los Servicios se procese internamente, en el caso de que no haga falta Equipo de la Compañía para ofrecer los Servicios, o algunos días después de que se le envíe el Equipo de la Compañía.

11. INCUMPLIMIENTO; SUSPENSIÓN DEL SERVICIO; TERMINACIÓN.

Ninguna renuncia expresa o implícita por parte de la Compañía a cualquier evento de incumplimiento será en modo alguno una renuncia a cualquier otro evento subsiguiente de incumplimiento. Nada en este Contrato, incluyendo la Terminación, eximirá al Cliente de su obligación de pagarle a la Compañía todas las cantidades adeudadas.

a. Incumplimiento por parte del Cliente. El Cliente estará en incumplimiento con este Contrato si el Cliente lleva a cabo una o más de las siguientes cosas (cada una individualmente se considerará como un evento separado de incumplimiento) y el Cliente no corrige cada incumplimiento dentro de los treinta (30) días posteriores al recibo del aviso por escrito (incluyendo cualquier aviso proporcionado en cualquier factura):
i. El cliente tiene más de treinta (30) días de atraso con respecto a cualquier pago requerido a continuación;
ii. El Cliente, no ha cumplido con los términos de este Contrato, Órdenes de Trabajo y/o Solicitud de Servicio incorporados en este Contrato.

b. Cancelación a Conveniencia del Cliente: Sujeto a cualquier cargo por terminación temprana, usted podrá cancelar este Contrato notificando a la Compañía por teléfono, carta o en persona en nuestros Centros de Servicio al Cliente. No se devolverán cantidades por concepto de cargos relacionados a la instalación. Usted es responsable por el pago de cualquier cantidad adeudada hasta la fecha de efectividad de la cancelación, incluyendo todos los cargos por servicios y cargos relacionados, y de devolver todo Equipo de la Compañía. Deberá devolver el Equipo de la Compañía en o antes del último día del ciclo de facturación en curso en cualquiera de nuestros Centros de Servicio al Cliente para evitar un cargo por recogido de equipo (“Cargo por Recogido de Equipo”). También tiene la opción de coordinar por teléfono con uno de nuestros Representantes de Servicio al Cliente el recogido del Equipo de la Compañía, sujeto al Cargo por Recogido de Equipo. La terminación será efectiva al final del ciclo de facturación en curso, independientemente de que entregue o coordine el recogido del Equipo de la Compañía antes de esa fecha. Liberty podrá negarse a suscribir un nuevo contrato con cualquier Cliente que tenga pendiente una deuda con la Compañía. De no saldarse el balance adeudado, éste continuará acumulando los cargos administrativos. Además, Liberty podrá informar a las agencias que emiten informes de crédito sobre el pago tardío y las cantidades adeudadas hasta la fecha. Por último, Liberty podrá utilizar cualquier depósito que el Cliente haya prestado para satisfacer cualesquiera cantidades adeudadas.

c. Derecho de Terminación de la Compañía. Si el Cliente está en incumplimiento, la Compañía, sin previo aviso, y además de cualquier otro derecho de la Compañía expresamente establecido en este Contrato y cualquier otro remedio que pueda tener conforme a la ley aplicable, tendrá el derecho a:
i. Suspender inmediatamente el(los) Servicio(s) al Cliente hasta que se haya corregido el incumplimiento subyacente sin que ello afecte la obligación constante del Cliente de pagarle a la Compañía las cantidades adeudadas en virtud de este Contrato;
ii. Dar por terminado el(los) Servicio(s), este Contrato y/o cualquier Orden de Trabajo y/o Solicitud de Servicio aplicable.

12. Procedimiento de Resolución de Disputas y Suspensión de Servicio por Falta de Pago.

Liberty le provee el siguiente procedimiento para resolver las querellas de sus abonados conforme a la Ley de Telecomunicaciones de 1996 (27 L.P.R.A. §265 et. seq.) y el Reglamento sobre Manejo de Disputas y Suspensión de Servicios bajo la Jurisdicción del Negociado de Telecomunicaciones (Reglamento Número 8065 del 31 de agosto de 2011):

a. Alcance del procedimiento: Este procedimiento aplica a disputas que pudieran surgir entre Liberty y sus clientes, incluyendo objeciones de facturas y servicios y el procedimiento a seguir con relación a la suspensión de Servicio(s) por falta de pago.

b. Primera Fase – Objeción a la Factura o Servicio:
i. Reclamaciones relacionadas a servicios: Se podrán hacer por escrito enviando su reclamación a (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) al fax 787-355-9804; (3) enviando un correo electrónico a servicio@libertypr.com; (4) por vía telefónica llamando al 1-787-355-3535; o (5) en persona, acudiendo a nuestros Centros de Servicio al Cliente.
ii. Objeciones de factura mensual: Usted tendrá veinte (20) días contados a partir de la Fecha de Facturación para presentar su objeción, lo cual podrá hacer por escrito enviando su objeción a (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) al fax 787-355-9804; (3) a servicio@libertypr.com; (4) por vía telefónica llamando al 1-787-355-3535; o (5) en persona, acudiendo a nuestros Centros de Servicio al Cliente. USTED TENDRÁ QUE REALIZAR UN “PAGO PARCIAL” POR LA CANTIDAD QUE NO SEA OBJETO DE DISPUTA. LIBERTY DEBE RECIBIR ESTE PAGO ANTES DE TREINTA (30) DÍAS CONTADOS A PARTIR DE LA FECHA DE FACTURACIÓN PARA EVITAR EL CARGO POR DEMORA QUE SE APLICA TREINTA (30) DÍAS DESPUÉS DE LA FECHA DE FACTURACIÓN Y LA DESCONEXIÓN QUE SE REALIZA VEINTE (20) DÍAS DESPUÉS DE QUE SE VENZAN LOS PRIMEROS TREINTA (30) DÍAS. ADEMÁS, LA COMPAÑÍA NO COMENZARÁ LA INVESTIGACIÓN DE SU OBJECIÓN A LA FACTURA, NI RECONOCERÁ LA OBJECIÓN, HASTA QUE USTED PAGUE LOS CARGOS NO OBJETADOS Y CUALQUIER OTRO CARGO FUTURO NO OBJETADO EN EL QUE USTED INCURRA MIENTRAS LA OBJECIÓN ESTÁ PENDIENTE DE SER RESUELTA. Liberty tendrá hasta veinte (20) días para resolver cualquier disputa sobre cargos incluidos en la factura mensual.

c. Segunda Fase – Reconsideración de la Decisión: Si después de haber agotado el Procedimiento anterior, usted no ha quedado conforme con la resolución de su reclamo, usted tendrá veinte (20) días desde el envío de la notificación de la decisión de la Compañía para presentar una solicitud de reconsideración por escrito al PO Box 192296 San Juan, PR 00919-2296, Att. Disputes & Claims Department. Debe incluir la siguiente información: 1) nombre, dirección postal, y número de cuenta del Cliente querellante; 2) hechos constructivos del reclamo; 3) referencia a las disposiciones legales si se conocen; 4) remedio que se solicita; 5) firma del querellante; y 6) número de teléfono comercial y cualquier otro donde se le pueda conseguir. Dentro de un periodo de veinte (20) días de haber recibido la Solicitud de Reconsideración, Liberty le notificará el resultado de la misma. Si la decisión en reconsideración le es adversa al Cliente, deberá pagar el balance de la deuda en un plazo de treinta (30) días a partir de la notificación de la decisión. Si el Cliente no cumple con el pago o no recurre en revisión a la Negociado, Liberty podrá suspender o desconectar el Servicio(s).

d. Tercera Fase – Revisión por el Negociado: Usted como querellante tiene derecho a solicitar al Negociado de Telecomunicaciones que revise la adjudicación de Liberty de la reclamación. Toda Solicitud de Revisión deberá presentarse ante el Negociado dentro del término improrrogable de treinta (30) días calendario desde la notificación de la determinación final de Liberty. La Solicitud de Revisión puede enviarse por correo al Negociado a la siguiente dirección: Ave. Roberto H. Todd #500, Parada 18 Santurce, San Juan, PR 00907-3941; presentarse personalmente en el Negociado durante horas laborables; o presentarse mediante medios electrónicos a la dirección del Negociado radicaciones@jrtpr.pr.gov. Para más información, se puede comunicar con el Negociado al (787) 756- 0804 y 1-866-578-5500. Usted debe certificarle a el Negociado que envió copia de su revisión a la Compañía coetáneamente con su presentación ante el Negociado. El Negociado no atenderá querellas que no hayan sido sometidas primero a Liberty como parte de este Procedimiento de Resolución de Disputas. (Véase Ley de Telecomunicaciones, 27 L.P.R.A. §269j).

e. De no haber una determinación final de Liberty respecto a la Solicitud de Reconsideración (Segunda Fase), usted podrá presentar su solicitud de revisión ante el Negociado dentro de los seis (6) meses (Tercera Fase), a partir del plazo dispuesto para la notificación del resultado de la Solicitud de Reconsideración.

13. Procedimiento de Arbitraje Vinculante.

a. FAVOR LEER ESTA SECCIÓN CUIDADOSAMENTE. REQUIERE LA RESOLUCIÓN DE DISPUTAS POR MEDIO DE ARBITRAJE EN VEZ DE EN JUICIOS ANTE LOS TRIBUNALES. EL ARBITRAJE ES FINAL Y VINCULANTE Y SUJETO A REVISIÓN JUDICIAL MUY LIMITADA.

b. Si usted tiene una Disputa, según se define más adelante, con Liberty que no puede ser resuelta por medios informales y que no está dentro de la jurisdicción de el Negociado de Telecomunicaciones a través del procedimiento de resolución de disputas explicado en la sección 12 de este Contrato, usted o la Compañía podrá elegir arbitrar dicha Disputa de acuerdo con los términos de este Procedimiento de Arbitraje en vez de litigar la Disputa ante un tribunal. Arbitraje significa que usted tendrá una vista justa ante un árbitro neutral en lugar de ante un juez o jurado en un tribunal. El descubrimiento de prueba en un procedimiento de arbitraje podría ser limitado. Un tribunal puede, en ocasiones limitadas, revisar una adjudicación emitida por un árbitro. Al aceptar este Procedimiento de Arbitraje, puede estar renunciando a derechos constitucionales o estatuarios.

c. Acuerdo: Este Procedimiento de Arbitraje establece las condiciones y los procedimientos relacionados a la resolución mediante arbitraje de cualquier reclamación y/o disputa, según se define más adelante, que puedan surgir entre usted y Liberty. Esto significa que si cualquiera de las partes elige el arbitraje, ni usted ni Liberty tiene el derecho a presentar una acción legal y/o litigar en primera instancia ante cualquier tribunal. Como parte de los requerimientos aquí dispuestos, su capacidad de participar en una acción de clase está limitado.

d. Derecho a optar por salir: USTED PUEDE OPTAR POR SALIR DE ESTA DISPOSICIÓN DE ARBITRAJE (CON EXCEPCIÓN DE LA SUBSECCIÓN TITULADA RENUNCIA A ACCIÓN DE CLASE Y OTRAS RESTRICCIONES) NOTIFICÁNDOLE A LIBERTY SU INTENCIÓN DENTRO DE UN PLAZO DE TREINTA (30) DÍAS DESDE QUE RECIBA ESTE CONTRATO POR PRIMERA VEZ. PODRÁ OPTAR POR SALIR MEDIANTE CUALQUIERA DE LAS SIGUIENTES OPCIONES (FAVOR DE INCLUIR SU NOMBRE, DIRECCIÓN, NÚMERO DE CUENTA Y LA DIRECCIÓN DE CORREO ELECTRÓNICO QUE USÓ PARA INSCRIBIRSE EN SU CUENTA DE LIBERTY): (1) EL ENVÍO DE UNA CARTA EN LA QUE DECLARE SU INTENCIÓN DE RECHAZAR ESTA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS A LIBERTY EN LIBERTY COMMUNICATIONS OF PUERTO RICO LLC, DEPARTAMENTO LEGAL, P.O. BOX 192296 SAN JUAN, PR 00919-2296; O (2) EL ENVÍO DE UN CORREO ELECTRÓNICO EN EL QUE DECLARE SU INTENCIÓN DE RECHAZAR ESTA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS A ARBITRATIONOPTOUT@LIBERTYPR.COM. OPTAR POR SALIR NO AFECTARÁ NINGUNO DE LOS OTROS TÉRMINOS DE ESTE CONTRATO CON LIBERTY Y USTED PODRÁ CONTINUAR SIENDO CLIENTE DE LIBERTY. SI USTED HA OPTADO POR SALIR DE ESTA DISPOSICIÓN DE ARBITRAJE ANTERIORMENTE, NO SE LE REQUERIRÁ VOLVER A HACERLO.

e. Renuncia a acción de clase y otras restricciones: Las partes en el arbitraje deben ser nombradas individualmente. No habrá derecho o autoridad para que una querella se arbitre o se litigue en un pleito de clase, se consolide o que la reclamación sea presentada en una supuesta capacidad representativa a nombre de otros. El árbitro solo tendrá autoridad para entender y resolver Disputas entre usted y la Compañía.

f. Ley Aplicable: Este Procedimiento de Arbitraje Obligatorio se regirá por la Ley Federal de Arbitraje, 9 USC. §§1-16, según pueda ser enmendada (“FAA”), y los reglamentos correspondientes y aplicables. Este Procedimiento de Arbitraje sobrevivirá la cancelación del Contrato.

g. Definiciones: Según se utiliza en este Acuerdo, el término “Disputa” significa cualquier disputa, reclamación o controversia – de cualquier clase o naturaleza – entre usted y Liberty que surja de o en relación con el(los) Servicio(s) o el Contrato de Servicio Comercial, ya sea basado en un contrato, estatuto, reglamento, ordenanza, daños y perjuicios (incluyendo, pero no limitado a, fraude, falsa representación, inducción fraudulenta, negligencia o cualquier otro daño intencional) o cualquier otra teoría legal o en equidad, incluyendo la validez, aplicabilidad o alcance de este Contrato o de la cláusula de renuncia a la acción de clase. “Disputa” también incluye las reclamaciones y/o disputas por o en contra de cualquier tercero con relación a la provisión o prestación de cualquier producto, servicio o beneficio en relación con el(los) Servicio(s) (incluyendo, pero no limitado a los terceros que utilicen o accedan el(los) Servicio(s), las agencias de cobro y de todos sus agentes, empleados, directores y representantes) si y solo si, la tercera parte se denomina como coparte con usted o nosotros (o un reclamo con o contra usted o nosotros), en relación con una reclamación por usted o nosotros contra los otros. Tal como se utiliza en este Procedimiento de Arbitraje, los términos “usted” y “nosotros” incluye también cualquier corporación matriz, o en su totalidad o en la de la mayoría de sus filiales, afiliados, los titulares de licencias, predecesores, sucesores, cesionarios, cualquier comprador de cuentas, todos los agentes, empleados, directores y representantes de cualquiera de los anteriores, y cualquiera de los terceros que utilicen o de cualquier producto, servicio o beneficio. El término “Disputa” y/o “Reclamación” tendrá el significado más amplio posible que sea ejecutable.

h. Procedimiento de Arbitraje: Si usted o Liberty elige resolver su Disputa mediante arbitraje, la parte que inicie el arbitraje seleccionará la siguiente organización de arbitraje, la cual aplicará las reglas adecuadas de reclamaciones de clientes para arbitrar la Disputa:

American Arbitration Association (“AAA”)
335 Madison Ave., Floor 10
New York, NY 10017-4605
1(800)778-7879 www.adr.org

La FAA, y no las leyes estatales de arbitraje, regirán el procedimiento de arbitraje de todas las Disputas. El proceso de arbitraje se regirá por las Reglas de Arbitraje Comercial y los Procedimientos Suplementarios para Disputas Relacionados con los Consumidores de la AAA que estén en vigor cuando se inicie el arbitraje (colectivamente, “Reglas de la AAA”). Las reglas de la AAA están disponibles en su sitio web en www.adr.org o llamando por teléfono al 1-800-778-7879. Sin embargo, las leyes federales o las leyes del Estado Libre Asociado de Puerto Rico aplicables proveerán el derecho sustantivo que regirá cualquier Disputa. Cualquier ley de arbitraje del Estado Libre Asociado de Puerto Rico no será aplicable bajo esta disposición de Arbitraje. Si existiera un conflicto entre este Procedimiento de Arbitraje y las Reglas de la AAA, las reglas que se incluyen en este Contrato serán aplicables. Si existiera un conflicto entre este Procedimiento de Arbitraje y otros términos en el Contrato, este Procedimiento de Arbitraje regirá. Un solo árbitro resolverá la Disputa. El árbitro honrará las reclamaciones de privilegio reconocidas por ley y tomará pasos razonables para proteger la información de la cuenta del cliente y otra información propietaria o confidencial, incluyendo, a solicitud de la parte, el uso de órdenes protectoras para prohibir divulgación fuera del arbitraje. El árbitro hará su adjudicación por escrito pero no estará requerido a proveer una exposición de los motivos a menos que usted o Liberty la requiera, en cuyo caso, el árbitro proveerá una exposición breve de los motivos para su adjudicación. Si el árbitro otorga una adjudicación de más de $5,000.00, cualquiera de las partes puede apelar dicha decisión ante un panel constituido por tres árbitros administrado por la AAA. Los miembros de este panel de tres árbitros serán seleccionados de acuerdo a las Reglas de la AAA. La parte que desee apelar la decisión del árbitro inicial tendrá un término de treinta (30) días desde la fecha de registro de la adjudicación final para presentar una notificación de apelación por escrito ante la AAA. La AAA entonces le notificará a la otra parte que la adjudicación inicial ha sido apelada. El panel de tres árbitros emitirá su decisión dentro del término de ciento veinte (120) días a partir de la fecha de la notificación de apelación. La decisión del panel de tres árbitros será final y firme, excepto por cualquier derecho apelativo que exista bajo la FAA.

i. Restricciones en el Arbitraje: TODAS LAS DISPUTAS CUBIERTAS POR ESTE PROCEDIMIENTO DE ARBITRAJE DEBEN SER PRESENTADAS Y SOMETIDAS A ARBITRAJE NO MÁS TARDE DE UN (1) AÑO A PARTIR DE LA FECHA EN QUE LA PARTE AFECTADA HAYA ADVENIDO EN CONOCIMIENTO, O DESDE LA FECHA EN QUE DEBÍA HABER ADVENIDO CONOCIMIENTO, DE LA ACCIÓN U OMISIÓN QUE DA LUGAR A LA DISPUTA. EL NO PRESENTAR LA DISPUTA A ARBITRAJE DENTRO DE UN (1) AÑO ES UN IMPEDIMENTO ABSOLUTO A LA PRESENTACIÓN DE UNA SOLICITUD DE ARBITRAJE O CUALQUIER OTRA ACCIÓN LEGAL EN CUALQUIER FORO BASADO EN ESA DISPUTA. Bajo esta sección, una disputa se considerará sometida a arbitraje en la fecha en que se presente la petición de arbitraje ante la AAA y con el envío de una copia de la petición a la Compañía de acuerdo con la Sección 20 de este Contrato.

j. Lugar del arbitraje y pago de honorarios y costas de arbitraje: El arbitraje se celebrará en San Juan, Puerto Rico. Al recibir su solicitud de arbitraje por escrito, Liberty pagará el cargo de radicación de arbitraje y los costos y gastos del árbitro. Usted será responsable por cualesquiera costos adicionales en los que usted incurra durante el arbitraje, lo que incluye, pero sin limitarse a, sus honorarios de abogados o peritos. En caso de que una de las partes decida presentar un recurso de apelación ante un panel de tres árbitros, la parte prevaleciente de la apelación tendrá derecho a recuperar todos los honorarios de abogados y costos razonables incurridos en dicha apelación.

k. Separabilidad: Si se determinara que alguna cláusula de este Procedimiento de Arbitraje fuera ilegal, dicha cláusula se separará del presente Procedimiento de Arbitraje, y al restante se le dará completa fuerza y vigor. Si se encuentra que la cláusula de renuncia a la acción de clase es ilegal o no ejecutable, el presente Procedimiento de Arbitraje no será ejecutable y la Disputa será adjudicada por un tribunal o por el Negociado de Telecomunicaciones de Puerto Rico. En caso que se determinara que este Procedimiento de Arbitraje fuera ilegal o no ejecutable en su totalidad, por cualquier razón, o si se presentara una reclamación en una Disputa que esté excluida de este Procedimiento de Arbitraje, USTED Y LIBERTY ACUERDAN RENUNCIAR, AL MÁXIMO ALCANCE QUE EN DERECHO PROCEDA, AL DERECHO A UN JUICIO POR JURADO Y A PLEITOS DE CLASE.

l. Exclusiones para reclamaciones de cuantías menores, reclamaciones del Negociado de Telecomunicaciones y otras reclamaciones:

i. Usted y la Compañía acuerdan que cualquier reclamación presentada por usted o la Compañía que no esté o se agregue a la reclamación de cualquier otro suscriptor, y cuya cantidad en controversia quede dentro de la jurisdicción de un tribunal que se limita a la adjudicación de reclamaciones menores, no estará sujeta a arbitraje.

ii. Las reclamaciones en las que la cantidad en controversia se estime en menos del costo de las tarifas de la AAA, disputas relacionadas con la propiedad intelectual de la Compañía y reclamaciones relacionadas con el robo de su servicio no estarán sujetas al arbitraje.

iii. Todas las reclamaciones que estén bajo la jurisdicción del Negociado de Telecomunicaciones no estarán sujetas a arbitraje y se presentarán en la Junta a través del procedimiento formal de resolución de disputas de la Sección 12 de este Contrato.

14. Representante Autorizado.

El Cliente podrá designar a uno o más representantes autorizados para que actúen en su nombre con respecto a los asuntos descritos en este Contrato. Cualquier comunicación hecha por dicho representante autorizado a la Compañía se considerará comunicación del Cliente a la Compañía y será vinculante para el Cliente. El Cliente declara y garantiza que la persona que ejecuta este Contrato es un representante debidamente autorizado del Cliente y tiene plena autoridad para vincular al Cliente.

15. Indemnización.

Usted acepta indemnizar, defender y eximir de responsabilidad a la Compañía, sus socios, oficiales, directores, empleados, agentes, suplidores y afiliadas, contra todos los reclamos, sentencias, costos, responsabilidades, daños y gastos (incluyendo honorarios de abogados razonables) que resulten de cualquier violación de este Contrato. Su indemnización sobrevivirá a la terminación de este Contrato.

16. Términos y Condiciones Adicionales.

Se incorporan por referencia a este Contrato: la Notificación de derechos a todos nuestros Suscriptores y la Política de privacidad del suscriptor(a), las cuales se envían una vez al año a todos nuestros suscriptores y las cuales se encuentran en nuestra página de Internet, www.libertypr.com o en nuestros Centros de Servicio al Cliente. Usted acuerda leer y hacer referencia a dichos términos y condiciones adicionales.

17. Modificaciones.

Liberty podrá modificar este Contrato, así como los términos y condiciones que se incorporan por referencia al mismo, en cualquier momento y sin previa notificación, salvo disposición legal en contrario. Al continuar utilizando nuestro(s) Servicio(s), usted acepta y acuerda quedar legalmente vinculado a este Contrato, incluyendo cualquier modificación al mismo. Si usted no está de acuerdo con quedar vinculado a estos términos o a alguna modificación a los mismos, debe dejar de usar el(los) Servicio(s) de inmediato y notificar a nuestro Departamento de Servicio al Cliente para cancelar la cuenta, sujeto a cualquier cargo por terminación aplicable. La versión actualizada de este Contrato y de los términos y condiciones que se incorporan por referencia, se pueden encontrar en nuestra página de Internet, www.libertypr.com y en nuestros Centros de Servicio al Cliente.

18. Versiones Contradictorias.

Si existiera cualquier conflicto o posible conflicto entre las versiones en inglés o en español de cualquier término, condición o disposición del presente Contrato, o de cualquier otro término, condición o provisión que se incorpore por referencia al presente Contrato, la versión en lengua española regirá el significado de todos dichos conflictos o posibles conflictos

19. Supervivencia.

Todas las representaciones, garantías, indemnizaciones y limitaciones de responsabilidad contenidas en el presente Contrato sobrevivirán la terminación del presente Contrato y de su(s) Servicio(s).

20. Cómo Comunicarse con Nosotros.

Para cualquier preguntas o notificaciones requeridas en relación con el presente Contrato, se puede comunicar con nosotros a:

Liberty Communications of Puerto Rico LLC
PO Box. 192296
San Juan, PR 00919
Att. Departamento Legal

21. Notificaciones.

Le proveeremos notificaciones de conformidad con las leyes aplicables. Podemos notificar cualquier cambio por cualquier medio razonable como con o en su factura, por correo electrónico o por cualquier otra comunicación permitida según las leyes aplicables. El Cliente acuerda que cualquiera de los medios indicados anteriormente constituirá notificación suficiente, si la misma es necesaria. Usted acuerda verificar su correo, correo electrónico y todas las publicaciones en nuestro sitio web regularmente y asume el riesgo de no hacerlo. Una notificación suya, se considerará como dada, al nosotros recibirla en la dirección provista en el presente Contrato para tales notificaciones.

22. Contrato Total.

El presente Contrato y los demás documentos incorporados por referencia constituyen el contrato y acuerdo total entre el Cliente y la Compañía respecto al objeto del presente Contrato, y sustituyen todo acuerdo anterior por escrito o verbal. Si cualquier término o condición del presente Contrato se determinara como inejecutable por un tribunal o un árbitro, el resto del Contrato no se afectará y se mantendrá en vigor y ejecutable al máximo alcance que en derecho proceda. La Compañía no renuncia a ninguna disposición o derecho si no cumple con cualquier disposición del presente Contrato. Ni el curso de conducta entre usted y nosotros ni la práctica comercial modificará disposición alguna del presente Contrato.

23. Ley Aplicable.

El presente Contrato se rige y se regirá por y se interpretará de conformidad con las leyes federales y las leyes del Estado Libre Asociado de Puerto Rico aplicables.

24. Fuerza Mayor.

La Compañía no será responsable por ningún retraso o fallo de rendimiento o de Equipo de la Compañía que sea el resultado de causas fuera de su control, lo que incluye, pero no se limita a: actos de Dios, desastres naturales, caso fortuito, incendio, inundación, explosión u otras catástrofes; cualquier ley, orden, reglamento, dirección, acción o petición del gobierno de los Estados Unidos o cualquier otro gobierno, incluyendo gobiernos estatales o locales que tengan o que reclamen jurisdicción sobre la Compañía, o de cualquier departamento, agencia, comisión, negociado, corporación u otra instrumentalidad de cualquiera o cualesquiera de dichos gobiernos federales, estatales o locales o de cualquier autoridad militar; prioridad de servicio existente en cumplimiento con emergencias nacionales, actos de terrorismo, motines, guerras, indisponibilidad de derechos de paso, escaseces de materiales, huelgas, cierres o paros laborales.

25. Transferencia.

Usted no podrá transferir este Contrato, el(los) Servicio(s) o el Equipo de la Compañía. Usted acuerda notificarnos de inmediato acerca de cualquier cambio de propiedad u ocupación del Predio con Servicio. Podremos transferir nuestros derechos y obligaciones bajo el presente Contrato libremente con o sin notificación. Si usted solicita una transferencia de su cuenta, Liberty podrá cambiar el paquete de servicios activos en su cuenta, al paquete de servicios que esté vigente en ese momento.

Podremos transferir nuestros derechos y obligaciones bajo el presente Contrato libremente con o sin notificación.

TÉRMINOS Y CONDICIONES ADICIONALES APLICABLES AL SERVICIO DE VOZ (“Voice over IP” or “VoIP”)

Además de los Términos y Condiciones Generales de arriba, los siguientes términos y condiciones son específicamente aplicables al Cliente que se suscriba al Servicio de Voz de la Compañía.

26. FACTURACIÓN POR EL USO

a. Cargos por llamada y por llamada medida. Los planes de llamadas facturados en base a una tarifa fija mensual pueden noincluir ciertos tipos de llamadas. Estos tipos de llamadas serán cobrados por llamada (por ejemplo, servicios de operador) o por una base medida (por ejemplo, llamadas internacionales). Para propósitos de facturación, una llamada medida comienza cuando el operador de la parte receptora devuelve la señalización a nuestra red de que la llamada ha sido respondida y finaliza cuando una de las partes desconecta la llamada. Las llamadas medidas se graban en minutos completos, con minutos parciales redondeados hasta el siguiente minuto completo. Si el cargo calculado para una llamada medida incluye una fracción de un centavo, la fracción se redondea al centavo entero más cercano. Contáctenos para obtener información sobre los cargos por llamada. Si usted cree que el Servicio se ha utilizado con fines fraudulentos, contrario a la ley o en violación de este Contrato, o por cualquier otro motivo consistente con los términos de la ley o este Contrato, puede solicitar a la Compañía que bloquee todas las llamadas (larga distancia) desde la red. En caso de uso fraudulento u otro uso no autorizado de los Servicios desde el Predio con Servicio, usted será responsable de todos los cargos incurridos antes de que solicite a la Compañía que bloquee las llamadas.

b. Cargos de terceros. Los Servicios de Voz pueden permitirle acceder información y a otros proveedores de servicios (por ejemplo, servicios accesibles a través de los números 800, 888, 877 y 900) y otros proveedores externos. Usted reconoce que puede incurrir en cargos con dichos proveedores que son independientes y aparte de las cantidades que cobra la Compañía. Usted acepta que todos los cargos a nombre de terceros, incluidos todos los impuestos aplicables, son de su exclusiva responsabilidad.

c. Sin perjuicio de cualquier disposición en contrario en este Contrato, algunos proveedores (por ejemplo, los que participan en llamadas a países extranjeros) cobran como llamada completada cuando suena la línea de la parte llamada o después de una cierta cantidad de timbres. Si dicho proveedor cobra a la Compañía como si dicha llamada fuera respondida por la parte llamada, la Compañía le cobrará al Cliente como una llamada completada.

27. LIMITACIONES DE MARCACIÓN A 911/E911.

El Servicio de Voz de la Compañía incluye funciones de 911/E911 mejorado (“911/E911”) que pueden ser diferentes a las funciones de 911/E911 provistas por proveedores de servicios tradicionales de telefonía. Por ello, los Servicios de 911/E911 podrían tener ciertas limitaciones. LEA LA INFORMACIÓN A CONTINUACIÓN DETALLADAMENTE. USTED RECONOCE Y ACEPTA CUALESQUIERA LIMITACIÓN AL 911/E911. USTED ACUERDA COMUNICAR ESTAS LIMITACIONES A TODAS LAS PERSONAS QUE PUEDAN TENER OCASIÓN DE HACER LLAMADAS A TRAVÉS DE LOS SERVICIOS. Si usted tiene preguntas acerca del 911/E911, llame a nuestro Centro de Servicio al Cliente en el número que aparece al final de este documento o escríbanos a la dirección provista en la sección 20 de este Contrato.

a. Dirección correcta: Para que sus llamadas al 911/E911 se puedan dirigir apropiadamente a los servicios de emergencias, tenemos que tener la dirección correcta de su Predio con Servicio. Si traslada el Servicio de Voz a Predios distintos sin nuestra aprobación, las llamadas al 911/E911 podrán dirigirse a la autoridad de emergencias equivocada, podrán transmitir la dirección equivocada y/o el Servicio de Voz podrá fallar por completo. Por consiguiente, deberá llamar al Centro de Servicio al Cliente que aparece al final de este documento antes de que traslade el Servicio de Voz a una dirección nueva. Todo cambio de dirección requiere nuestra aprobación previa. En la Solicitud de Servicio inicial o una posterior, el Cliente debe solicitar la asignación de números de Información de Ubicación de Emergencia y proporcionar información de ubicación dentro de un entorno multiarrendatario para cada número exactamente como debería aparecer al operador de la llamada 911. El Cliente es el único responsable de programar su sistema telefónico para asignar cada ubicación a uno de estos números, y para actualizar el sistema según sea necesario para reflejar movimientos o adiciones de estaciones dentro del Predio con Servicio. El Cliente reconoce y entiende que es el único responsable, y no la Compañía, de garantizar que identifique y cumpla con las leyes que exigen la provisión de información específica sobre la ubicación y el no hacerlo constituye un incumplimiento con este Contrato. USTED ENTIENDE Y RECONOCE QUE LA COMPAÑÍA NECESITARÁ DE VARIOS DÍAS PARA ACTUALIZAR SU DIRECCIÓN DE SERVICIO EN EL SISTEMA E911 PARA QUE SUS LLAMADAS AL 911/E911 PUEDAN DIRIGIRSE DE LA MANERA APROPIADA.

b. Interrupciones en el servicio: El acceso al 911/E911 requiere que su Servicio de Voz esté activo y que tenga energía eléctrica conectada a su adaptador de terminal multimedios (MTA, por sus siglas en inglés). USTED ENTIENDE Y RECONOCE QUE PODRÁ PERDER ACCESO Y USO DEL SERVICIO DE VOZ, INCLUSO AL 911/E911, BAJO CIERTAS CIRCUNSTANCIAS, LO QUE INCLUYE PERO NO SE LIMITA A LO SIGUIENTE: (i) SI NUESTRA RED O NUESTRAS INSTALACIONES NO ESTÁN EN OPERACIÓN; (ii) SI SE INTERRUMPE LA ENERGÍA ELÉCTRICA AL MÓDEM Y EL MÓDEM NO TIENE UN RESPALDO DE BATERÍA; (iii) SI SE INTERRUMPE LA ENERGÍA ELÉCTRICA AL MÓDEM Y SE HA AGOTADO O SI FALLA CUALQUIER RESPALDO DE BATERÍA; o (IV) SE HA SUSPENDIDO SU SERVICIO O NO ESTÁ FUNCIONANDO ADECUADAMENTE. Además, usted entiende y reconoce que el respaldo de batería podría proveer energía solo durante un tiempo limitado, que el rendimiento del respaldo de batería no se garantiza y que si la batería se ha agotado, el Servicio de Voz no funcionará hasta que la energía eléctrica se reestablezca. Usted entiende y reconoce que su MTA podría no tener respaldo de batería u otra fuente de energía independiente. Además, las llamadas, incluso las llamadas al 911/E911, podrían no completarse si hay un problema con las instalaciones de la red, incluyendo congestión de la red, el fallo de equipos de la red u otro problema técnico.

c. Suspensión y terminación por la Compañía: Usted entiende y reconoce que todo Servicio de Voz, incluso al 911/E911, al igual que todas las demás funcionalidades del Servicio de Voz, donde hacemos estas funcionalidades disponibles, se desactivará si se suspende o se cancela su cuenta.

28. Limitación de responsabilidad e indemnización.

USTED RECONOCE Y ACUERDA QUE LA COMPAÑÍA Y SUS PROVEEDORES DE SERVICIOS NO SERÁN RESPONSABLES POR NINGUNA AVERÍA DE SERVICIOS, LA INCAPACIDAD DE MARCAR AL 911 UTILIZANDO LOS SERVICIOS O LA INCAPACIDAD DE COMUNICARSE CON EL PERSONAL DE SERVICIOS DE EMERGENCIA. USTED ACUERDA DEFENDER, INDEMNIZAR Y EXIMIR A LA COMPAÑÍA Y A SUS PROVEEDORES DE SERVICIOS DE TODOS Y CADA UNO DE LOS RECLAMOS, PÉRDIDAS, DAÑOS, MULTAS, PENAS, COSTOS Y GASTOS (INCLUYENDO, PERO NO LIMITADOS A HONORARIOS RAZONABLES DE ABOGADO) POR, O EN NOMBRE DE, USTED O DE UN TERCERO O USUARIO DE LOS SERVICIOS RELACIONADOS CON EL FALLO O AVERIA DE LOS SERVICIOS (INCLUYENDO AQUELLOS RELACIONADOS A LOS SERVICIOS 911/E911 QUE SE LE PROVEEN A USTED EN CONEXIÓN CON LOS SERVICIOS DE VOZ).

29. Uso Aceptable y Restricciones de Uso adicionales.

Salvo que se estipule lo contrario en los Términos y Condiciones Generales, el Servicio de Voz solo se pueden utilizar en el Predio con Servicio donde la Compañía instala dicho servicio. El Cliente entiende y reconoce que si el Cliente intenta instalar o usar el Equipo de la Compañía o el Servicio de Voz en otra ubicación, el Servicio de Voz, que incluye pero no se limita al 911/E911, puede dejar de funcionar o funcionar incorrectamente. Se considerará una violación material de este Contrato si el Cliente mueve el Servicio de Voz a otro lugar sin notificar primero a la Compañía. El Cliente acepta expresamente no utilizar el Servicio de Voz para marcado automático (“auto-dialing”), desvío de llamadas continuo o extenso, telemercadeo (incluyendo, pero sin estar limitado a, entre otras, solicitudes caritativas, políticas o encuestas), broadcasting o blasting por fax o correo de voz, o para cualquier otro uso que resulte en un uso excesivo inconsistente con patrones estándares de llamadas comerciales. Si la Compañía determina, a su entera discreción, que el uso de sus Servicios de Voz por parte del Cliente es excesivo o infringe de algún otro modo este Contrato, la Compañía se reserva el derecho, entre otras cosas, de (i) rescindir o modificar los Servicios de inmediato y sin previo aviso y (ii) evaluar los cargos adicionales por cada mes en que se produjo un uso excesivo. Además, podemos suspender la cuenta o cuentas involucradas y/o bloquear llamadas de larga distancia que potencialmente violen este Contrato. Usted autoriza y consiente expresamente a que la Compañía y sus proveedores cooperen con (i) las autoridades de orden público en la investigación de presuntas violaciones de ley, y (ii) otros proveedores de redes o servicio para hacer cumplir este Contrato. Al cerrar su cuenta de Servicio, la Compañía está autorizada a eliminar cualquier correo de voz asociado con su cuenta (y cualquier cuenta secundaria). La falta de la Compañía o sus proveedores para hacer cumplir este Contrato, por el motivo que sea, no debe interpretarse como una renuncia al derecho a hacerlo en cualquier momento. Usted acepta que si alguna parte de este Contrato se considera inválida o no ejecutable, esa parte se interpretará de conformidad con la ley aplicable de la mejor manera posible, y las partes restantes se mantendrán en pleno vigor y efecto.

30. Equipos.

a. Auricular y cableado: Para poder utilizar los Servicios de Voz, se le requiere que provea ciertos Equipos del Cliente, tales como un aparato de teléfono o su equivalente, cableado de telefonía interior y salida, y un enchufe de energía eléctrica. Si no podemos acceder a su cableado de telefonía interior, usted necesitará un teléfono inalámbrico para usar nuestro(s) Servicio(s) en el Predio con Servicio.

b. MTA: Para utilizar el Servicio de Voz, necesitará también un adaptador de terminal multimedios (MTA, por sus siglas en inglés) certificado por nosotros como compatible con el(los) Servicio(s). Puede alquilarnos un MTA nuestro, en cuyo caso constituirá Equipo de la Compañía. Podremos permitirle usar el(los) Servicio(s) con un MTA que usted haya comprado, en cuyo caso el MTA constituirá Equipo del Cliente. Dependiendo de la disponibilidad en su área, podría tener la opción de instalar el MTA por cuenta propia, o de pedir que nosotros lo instalemos por usted. Usted acuerda mantener el MTA enchufado en un enchufe funcional de energía eléctrica en todo momento.

c. Equipos y servicios incompatibles: Usted reconoce y entiende que los Servicios de Voz podrían no apoyar o no ser compatibles con: (i) ciertos equipos de comunicación sin voz, incluyendo, pero sin limitarse a, sistemas de alarmas o de seguridad en el hogar que hacen llamadas telefónicas automáticas; dispositivos de observación médica; ciertas máquinas de facsímil; grilletes electrónicos y ciertos módems telefónicos; (ii) aparatos telefónicos de marcación por disco rotatorio, aparatos telefónicos de marcación decádica por pulsos y modelos de otros equipos de comunicaciones relacionadas con voz, tales como máquinas contestadoras y unidades de identificación de llamadas; (iii) llamadas 10-10 (“dial around”); llamadas a números de 976, 900, 700, o 500; (v) llamadas al 211, 311, 511, o 811; y (vi) otros tipos de llamadas no expresamente establecidos en nuestra literatura de productos (por ejemplo, llamadas de barco a tierra y llamadas de satélite salientes).

d. AL ACEPTAR ESTE CONTRATO, USTED RENUNCIA A TODA RECLAMACIÓN CONTRA LA COMPAÑÍA Y SUS PROVEEDORES DE SERVICIOS, POR INTERFERENCIA, DISRUPCIÓN O INCOMPATABILIDAD ENTRE LOS EQUIPOS DE LA COMPAÑÍA O LOS SERVICIOS Y CUALQUIER OTRO SERVICIO, SISTEMA O EQUIPO. EN EL CASO DE TAL INTERFERENCIA, DISRUPCIÓN O INCOMPATIBILIDAD, SU ÚNICO REMEDIO SERÁ LA TERMINACIÓN DE LOS SERVICIOS DE CONFORMIDAD CON EL CONTRATO, SUJETO A CUALQUIER CARGO POR TERMINACIÓN TEMPRANA.

31. Servicios de Rastreo de Llamada.

La Compañía proporcionará el servicio de rastreo de llamada (“Rastreo”) a solicitud de sus clientes o de Agencias de Orden Público. El servicio de Rastreo le protege contra el acoso de otra persona, rastreando el número. El Rastreo inicia automáticamente un rastreo de la última llamada recibida. Puede utilizar esta funcionalidad para rastrear llamadas ilegales o amenazantes por las que usted se sienta alarmado, asustado o acosado. Su teléfono está equipado para Rastreo de llamada, simplemente presione *57 para activar el servicio. Cargos y tarifas por usar el Servicio de Rastreo pueden variar.

Si el Cliente solicita o activa (mediante el código de marcación especial) un Rastreo de llamada, la Compañía llevará a cabo el Rastreo de llamada para el Cliente. El Cliente debe notificar inmediatamente al Departamento de Servicio al Cliente de la Compañía que ha activado el Servicio de Rastreo de llamada. Sin embargo, la Compañía no dará a conocer al Cliente el resultado de un Rastreo de llamada. La Compañía deberá consultar con la Agencia de Orden Público apropiada toda la información capturada por el Rastreo e indicará al Cliente que deberá trabajar directamente con la referida Agencia.

La información obtenida del Rastreo de llamada solo estará disponible para Agencias de Orden Público mediante un subpoena válida u otra autorización legal válida. El subpoena o autorización legal debe ser por escrito, a menos que exista una situación de emergencia, que es aquella situación que presenta un riesgo inminente de grave daño corporal, muerte o secuestro.

SI USTED ES UN CLIENTE QUE ESTÁ CONFRONTANDO UNA EMERGENCIA, LLAME AL 911 INMEDIATAMENTE, NO LLAME A LA COMPAÑÍA.

32. Bloqueo de Identificación de Llamadas.

El Bloqueo de Identificación de Llamadas evita que su número de teléfono se entregue a quien recibe la llamada. No bloquea el envío de información cuando se llaman a ciertos números de teléfono, como 911, 800/888 o 900. Las palabras “Privado” o “Anónimo” aparecen en la unidad de visualización o en la pantalla del teléfono cuando está activo el Bloqueo de Identificación de Llamadas.

El Bloqueo de Identificación de Llamadas puede proporcionarse por llamada. El Bloqueo de Identificación de Llamadas por llamada se proporciona automáticamente en todas las líneas de acceso en el área de servicio sin costo adicional. Si está disponible, el Cliente puede optar por solicitar Bloqueo de Identificación de Llamadas por línea, que puede estar sujeto a cargos recurrentes y norecurrentes adicionales.

33. Usted asume el riesgo de las actividades de alto riesgo.

El(los) Servicio(s) de Voz no se representa(n) como a prueba de averías o interrupciones. No son designados para el uso en situaciones en las que el servicio infalible o sin interrupciones es esencial. Usted asume el riesgo de cualquier daño que resulte de actividades de alto riesgo que impliquen comunicaciones vitales en las cuales un error o interrupción en el(los) Servicio(s) podría conllevar que negocios, personas, propiedades o el medioambiente sufran perjuicio material.

34. Transferencia de su número telefónico (“Portabilidad de Número”).

a. Cambiar a la Compañía de otro proveedor: Si usted está cambiando a nuestro(s) Servicio(s) de otro proveedor de servicios, usted cooperará plenamente con la Compañía y proporcionará rápidamente toda la información, incluyendo el número de pin y una carta de autorización u otra documentación, según lo solicite la Compañía, en relación con el procesamiento de su Solicitud de Servicio. Usted autoriza a la Compañía a notificar a su proveedor actual de servicios telefónicos sobre su decisión de cambiar sus servicios locales y de larga distancia al Servicio de la Compañía, y usted representa que está autorizado para tomar tales medidas. Además de las condiciones establecidas anteriormente, se pueden aplicar las siguientes limitaciones: podrá transferir su número telefónico actual (si alguno) a nuestro(s) Servicio(s), siempre y cuando (i) usted requiera la transferencia del número telefónico cuando tramite su orden para nuestro(s) Servicio(s), autorice a la Compañía a requerir a su nombre la transferencia de su número de teléfono existente y luego de la visita de instalación de servicios; (ii) su proveedor de servicios actual libere su número telefónico existente, a petición nuestra, sin dilación ni cargos; (iii) la transferencia de su número telefónico existente a nuestro(s) Servicio(s) no violaría, a juicio nuestro, las leyes aplicables o nuestros procesos y procedimientos; (iv) usted reconoce y acuerda que si su MTA se configura antes de la fecha en la que la transferencia se haga efectiva (“Fecha de Efectividad del Puerto”), solo podrá efectuar llamadas salientes limitadas por el teléfono que haya conectado al MTA. En tal caso, deberá mantener otro teléfono conectado a una extensión existente en el Predio con Servicio para recibir llamadas entrantes hasta la Fecha de Efectividad del Puerto, después de la cual podrá tanto efectuar como recibir llamadas mediante el uso de nuestros Servicios; y (v) usted reconoce y acuerda que para evitar una interrupción en su Servicio de Voz, es sumamente importante que tenga el MTA instalado en o antes de la Fecha de Efectividad del Puerto. Su servicio de telefonía existente para el número que está transfiriendo se desconectará en la Fecha de Efectividad del Puerto; si su MTA no se ha activado aún, no tendrá acceso a nuestro(s) Servicio(s). Por consiguiente, no tendrá servicio para ese número telefónico.

b. Cambiar de la Compañía a otro proveedor: Para transferir su número telefónico de la Compañía a otro proveedor de servicios, deberá cancelar el(los) Servicio(s) con Liberty, sujeto a cualquier cargo por terminación temprana, y tramitar la orden de trasferencia a través de su nuevo proveedor de servicios. El solicitar un servicio de otro proveedor y la transferencia o portabilidad de su número con Liberty no cancela automáticamente su Contrato con la Compañía.

TÉRMINOS Y CONDICIONES ADICIONALES APLICABLES A LOS SERVICIOS DE INTERNET

Además de los Términos y Condiciones Generales arriba indicados, los siguientes términos y condiciones son específicamente aplicables al Cliente que se subscriba al Servicio de Internet de la Compañía.

35. General.

Usted es responsable por toda actividad de Internet que usted u otras personas originen al utilizar su Servicio de Internet. Usted acuerda asegurarse de que todo uso de su(s) Servicio(s) cumpla plenamente con el presente Contrato. Usted es exclusivamente responsable de proteger la confidencialidad de sus nombres de usuario, contraseñas, números de identificación personal (“PIN”), controles parentales y otras medidas de seguridad, y no tendremos ninguna responsabilidad por su incumplimiento con esa responsabilidad.

36. Instalación de equipos y programación (“software”).

Instalaremos un módem por cable y otros Equipos de la Compañía y software, a menos que usted solicite lo contrario. Usted y las personas autorizadas por usted podrán utilizar sus Servicios de Internet dentro de la dirección de servicio, bajo cualquier contraseña o nombre de usuario disponible a usted, con la disposición de que usted será responsable por todo uso de su(s) Servicio(s).

37. Política de uso aceptable.

El Cliente cumplirá con todas las normas de la Compañía sobre el uso aceptable del Servicio de Internet y se abstendrá de cualquier y toda actividad ilegal y/o impropia, incluyendo, pero sin limitarse a, lo detallado en la Política de Uso Aceptable de Liberty para Clientes Comerciales, que se actualizará de vez en cuando y la última versión reemplazará toda versión anterior. La última versión de nuestra Política de Uso Aceptable está disponible en nuestro sitio web, www.libertypr.com. El Cliente se compromete a revisar de manera periódica la Política de Uso Aceptable en nuestra página de Internet para asegurar familiaridad con nuestra versión más reciente.

38. Derechos de Propiedad Intelectual.

a. Propósitos legales solamente: Usted usará el(los) Servicio(s) para propósitos legales solamente. No podrá publicar ni transmitir a través del(los) Servicio(s) ningún material (incluyendo cualquier mensaje o serie de mensajes) que viole o infrinja de alguna manera los derechos de otros (incluyendo los derechos de autor, patentes, marcas, secretos industriales o derechos propietarios), que sea ilegal, amenazante, abusivo, obstructor, hostigador, difamatorio, invasivo de los derechos de privacidad o de publicidad, vulgar, obsceno, soez, que promueva conducta que constituiría un delito, que daría lugar a responsabilidad civil o que de otra manera viole cualquier ley. Para más información, refiérase a nuestra Política sobre Derechos de Autor, disponible en nuestra página de Internet.

b. Prohibición de reventa: Anunciar, revender, reusar, o cualquier solicitación con respecto a productos o servicios, utilizando los Servicios para operación como un proveedor de servicio de Internet o para dar servicio de hosting para sitios web fuera de lo expresamente permitido por el presente Contrato, o el uso de cualquier forma de transmisor o WAN que permita a personas fuera de su dirección de servicio a usar el(los) Servicio(s), está estrictamente prohibido sin la aprobación expresa por escrito de la Compañía y un contrato para el pago de los cargos relacionados.

c. Derechos de autor: Nuestros Servicios de Internet contienen material protegido por derechos de autor, marcas protegidas y otra información propietaria. Podrá descargar material protegido por derechos de autor solamente según la ley lo permite. Excepto según se permite de otra manera bajo las leyes de derechos de autor, no se permitirá ninguna reproducción, redistribución, publicación ni explotación comercial de material descargado sin el consentimiento expreso por escrito del tercero dueño de los derechos de autor y, cuando aplique, de la Compañía. En instancias de violaciones repetidas a los derechos de autor, podremos suspender o cancelar su Servicio conforme a nuestra Política sobre Derechos de Autor. En el caso de cualquier reproducción, redistribución o publicación permitida de material protegido por derechos de autor, no podrá hacer cambios en o eliminar atribuciones al autor o avisos de derechos de autor. Usted podrá descargar materiales de dominio público para su propio uso o distribución no comercial. La Compañía no asume responsabilidad alguna, y usted asume todos los riesgos con relación a la determinación de si determinado material es de dominio público, o si se puede usar de otra manera para tales propósitos.

d. Propiedad de direcciones: Usted reconoce que el uso del Servicio de Internet no le otorga ninguna propiedad ni otros derechos sobre ningunas direcciones de Internet/en línea que se le provean, incluyendo, pero sin limitarse a, direcciones de protocolo de Internet (“IP”), direcciones de correo electrónico y direcciones web. Podremos modificar o cambiar esas direcciones en cualquier momento sin aviso y no seremos de ninguna manera requeridos a compensarle por tales cambios. Tras la terminación de una cuenta de Servicio de Internet, nos reservamos el derecho de eliminar o quitar de manera permanente algunas o todas las direcciones asociadas con la cuenta.

39. Velocidad, Ancho de banda, Almacenamiento de Datos y otras limitaciones.

La Compañía no hace representación alguna con respecto a la velocidad del servicio de Internet. Las velocidades reales pueden variar y no están garantizadas. Muchos factores afectan la velocidad, incluyendo, entre otros, el número de estaciones de trabajo que usan una sola conexión, las condiciones de la planta de cable coaxial, las actividades de mantenimiento, el ancho de banda disponible en redes de terceros que alojan Internet, la ubicación del Equipo de la Compañía y del Cliente, la estructura física del Predio con Servicio, si la conexión es directa al modem (mediante cable de Ethernet) o inalámbrica (wireless), entre otros. De tiempo en tiempo, la Compañía puede establecer y modificar limitaciones al uso del Servicio de Internet como el ancho de banda, almacenamiento de datos, entre otros, y el Cliente acuerda cumplir con dichas restricciones. El Servicio de Internet de la Compañía puede incluir una asignación específica de consumo de ancho de banda para su uso durante cada uno de sus ciclos mensuales de facturación sin cargo adicional. El consumo de ancho de banda en exceso del asignado se puede cobrar a una cantidad adicional a los cargos indicados en su factura. Si se imponen limitaciones, las cantidades no utilizadas de la asignación de ancho de banda expirarán al final del ciclo de facturación mensual y no se transfieren a ciclos de facturación posteriores. Si la Compañía decide incluir una asignación específica de consumo de ancho de banda, es su responsabilidad proteger su red personal, y supervisar y administrar su uso del ancho de banda utilizando un monitor de uso de ancho de banda que se hará disponible a través de su cuenta individual en mi.libertypr.com. El Cliente acepta que su actividad de uso de ancho de banda no restringirá, inhibirá ni degradará indebidamente el uso del Servicio de Internet de Alta Velocidad por cualquier otro usuario, ni representará (a juicio exclusivo de la Compañía) una carga inusualmente grande sobre la red. El Cliente también se compromete a que su actividad no restringirá, inhibirá, interrumpirá, degradará ni impedirá la capacidad de la Compañía de proveer y monitorear su Servicio de Internet de alta velocidad, conexión al backbone, nodos de red y/u otros servicios de red.

40. Riesgos de acceso al Internet.

El uso del Servicio de Internet de la Compañía conlleva ciertos riesgos por los cuales la Compañía no podrá ser responsable, incluyendo, pero sin limitarse a:

a. Respaldo de archivos de computadora: Usted entiende y acepta los riesgos si decide no respaldar sus archivos digitales. Ni la Compañía ni sus proveedores de servicios serán responsables de forma alguna por cualquier daño o pérdida de software, archivos o datos.

b. Virus: Las páginas de Internet visitadas o los datos recibidos a través del(los) Servicio(s) podrían contener viruses. Es su exclusiva responsabilidad tomar las precauciones adecuadas para protegerse contra el daño o la destrucción de hardwares, softwares, archivos y datos. La Compañía podrá, pero no tiene la obligación de, operar softwares de detección de virus de terceros en su computadora antes de instalar programas relacionados con el(los) Servicio(s). La Compañía no representa ni garantiza que hacer esto detectará ni corregirá alguno o todos los viruses de su Equipo. La Compañía podrá, pero no se le requiere, suspender o cancelar la disponibilidad del(los) Servicio(s) si se encuentra la presencia de algún virus en el sistema de cualquier usuario o en cualquier comunicación enviada o recibida a través del(los) Servicio(s).

c. Acceso no autorizado a su computadora y sus archivos: Inherente al acceso al Internet está el riesgo de que personas no autorizadas usen su Servicio(s) u obtengan acceso a su computadora y a los softwares, archivos, información personal y otros datos guardados o transmitidos por usted, que instalen un “bot” o de otra manera se apropien de su computadora o dañen o malversen su computadora, sus sistemas y sus archivos de alguna otra manera. El uso del(los) Servicio(s) es a su propio y exclusivo riesgo, y usted es responsable por la seguridad de su computadora, equipos, información y tráfico de datos. La Compañía no tendrá responsabilidad alguna si terceros interceptan transmisiones de datos por usted o a usted o de otra manera obtienen acceso o malversan su computadora, otros equipos, archivos o cuenta.

d. Espionaje (Eavesdropping) y Seguridad de Equipos del Cliente: El Internet público se utiliza por numerosas personas o entidades, incluyendo, sin limitarse a, otros suscriptores de nuestro Servicio de Internet. Como es el caso con todas las redes compartidas como el Internet público, existe un riesgo de que usted podría estar sujeto a espías (eavesdropping). Esto quiere decir que otras personas o entidades posiblemente podrían acceder y/o monitorear su uso del(los) Servicio(s). Si usted publica, almacena, transmite o disemina cualquier información sensitiva o confidencial, lo hace a su propio y exclusivo riesgo. Usted reconoce que al utilizar los Servicios, existen ciertas aplicaciones y técnicas que se pueden utilizar por otras personas o entidades para obtener acceso al Equipo del Cliente. Usted es exclusivamente responsable por la seguridad del Equipo del Cliente o de cualquier otro equipo que elija usar en relación con el(los) Servicio(s), incluyendo, sin limitarse a, cualesquiera datos guardados en tales equipos. NI LA COMPAÑÍA NI SUS AFILIADAS O AGENTES TENDRÁN RESPONSABILIDAD ALGUNA POR CUALQUIER RECLAMACIÓN, PÉRDIDA, ACCIÓN, DAÑOS, DEMANDA O PROCESO QUE SURJA DE, O DE OTRA MANERA SE RELACIONE CON, TALES ACCIONES POR USTED, EL USO DE TALES APLICACIONES POR USTED O EL ACCESO POR OTROS AL EQUIPO DEL CLIENTE U OTROS EQUIPOS SUYOS. Las preguntas o quejas acerca del contenido o el material se deben dirigir al proveedor del contenido o material. Usted reconoce que hay softwares comercialmente disponibles que dicen ser capaces de codificar (encryption) y permitir la anonimización. No hacemos representación ni garantía alguna acerca de la eficacia de tales programas.

e. Acciones de la Compañía para proteger su red: La Compañía se reserva el derecho de tomar acciones para proteger la seguridad e integridad de su red y sus recursos que sean consistentes con las leyes aplicables. Estas acciones podrían afectar su Servicio, su computadora, software, archivos, información personal y otros datos guardados o transmitidos por usted.

f. Exposición a contenido inapropiado: Puede haber contenido disponible a través del Internet que sea ilegal, que viole derechos de propiedad de terceros u otros derechos o que sea ofensivo. La Compañía no es responsable por el contenido en el Internet o de otra manera disponible a través del(los) Servicio(s). La Compañía no será responsable por ninguna reclamación, pérdida, acción, daño, demanda o proceso que surja de, o de otra manera se relacione con, tal contenido.

TÉRMINOS Y CONDICIONES ADICIONALES APLICABLES A LOS SERVICIOS DE VIDEO

Además de los Términos y Condiciones Generales arriba indicados, los siguientes términos y condiciones son específicamente aplicables al Cliente que se subscriba a los Servicios de Video.

41. Límites de redistribución.

El Cliente reconoce y acepta que la Compañía no tiene el derecho absoluto de distribuir a establecimientos comerciales programación pay-per-view (incluyendo ciertos eventos deportivos) y ciertos servicios de video premium. Por lo tanto, el Cliente acepta que no exhibirá ni ayudará en la exhibición de dicha programación a menos que esté explícitamente autorizado, por adelantado y por escrito, por la Compañía y el distribuidor del programa o evento correspondiente. Al solicitar dicha autorización explícita, el Cliente acepta identificarse como un establecimiento comercial. El Cliente no autorizará ni autorizará a ninguna otra persona, y deberá tomar todas las medidas razonables para evitar: (i) copiar, grabar, replicar, duplicar, alterar o fabricar grabaciones u otras reproducciones del servicio de video (o cualquier parte del mismo); (ii) transmitir el servicio de video (o cualquier parte de este) por cualquier transmisión de televisión o radio o por cualquier otro medio o usar el servicio de video (o cualquier parte del mismo) fuera del Predio con Servicio. El Cliente reconoce que dicha duplicación o reproducción puede exponer al Cliente a sanciones penales en virtud de las leyes de derechos de autor y/o marcas comerciales aplicables. El Cliente acepta no mover ningún Equipo de la Compañía desde otra localización a ningún Predio con Servicio, o desde cualquier Predio con Servicio a cualquier otra ubicación. El Cliente además acepta no llevar a cabo ninguna actividad relacionada con la recepción no autorizada del servicio de video en cualquier Ubicación de Servicio.

42. Licencias adicionales.

El Cliente no autorizará ni autorizará a otra persona a (i) cobrar un cargo por entrada o tarifa de admisión al Predio con Servicio durante la transmisión del servicio de video (o cualquier parte del mismo); (ii) permitir bailar, patinar u otras formas similares de entretenimiento o actividad física junto con la distribución del servicio video (o cualquier parte del mismo) a menos que el Cliente haya obtenido todas las licencias y autorizaciones necesarias de los propietarios de derechos de autor correspondientes (el Cliente reconoce y acepta que será el único responsable del pago de los cargos o tarifas relacionados con el mismo); o (iii) inserte cualquier anuncio comercial en el servicio de video, o interrumpa cualquier presentación del servicio de video para presentar cualquier anuncio comercial, excepto que se pueden hacer anuncios comerciales con respecto a bienes o servicios vendidos u ofrecidos al público en el Predio con Servicio, siempre y cuando ninguna persona o entidad, ni directa ni indirectamente, pague ninguna compensación (ya sea en dinero o en cualquier otra forma) por dichos anuncios, a menos que realícese base en un acuerdo escrito por separado que permita el store-casting o adcasting. El Cliente reconoce y entiende que el Cliente puede ser responsable por los cargos de licencias de música adicionales o de los derechos de autor de la música contenida en cualquiera o todos los Servicios, incluyendo, entre otros, el servicio de video.

43. Prestación del servicio: Solo Servicios de Video.

El Servicio de Video, que incluye, entre otros, el servicio de HD DVR, es únicamente para comercios privados y no para uso en áreas públicas como bares, restaurantes, gimnasios o residencias privadas. Además, el Cliente reconoce y acepta que la Compañía tiene el derecho, en cualquier momento, de sustituir, sin aviso previo, programas específicos y determinar qué programación sustituta, si alguna, estará disponible. En cuanto al Servicio de Video únicamente, la Compañía puede, a su discreción, hacer adiciones, eliminaciones o modificaciones a su alineación de canales sin responsabilidad alguna para/con el Cliente o cualquier otra persona que reclame a través del Cliente. La Compañía no será responsable por no entregar cualquier programación a causa de la falla del programador en entregar o poner dicha programación a disposición de la Compañía o por cualquier otro motivo que esté fuera del control razonable de la Compañía.

44. Conjuntos Adicionales.

El Cliente acepta no agregar conjuntos o alterar o eliminar cualquier parte del Equipo de la Compañía. Cualquier conexión no autorizada u otra alteración del servicio de video o Equipo de la Compañía será causa para la desconexión del Servicio aplicable, acción legal y la Compañía tendrá derecho a recuperar los daños, incluyendo, entre otros, el valor de cualquier Servicio obtenido ilegalmente, más los gastos razonables de cobro, incluyendo los honorarios razonables de abogados.

45. Equipos.

a. Decodificadores de televisión (“Set-top Boxes”): Puede ser que algunos modelos de televisores o Grabadores de Video Digital (DVR, por sus siglas en inglés) no puedan recibir todos los canales ofrecidos en nuestro sistema. Alquilamos decodificadores de televisión, y decodificadores de televisión CableCARD podrían estar disponibles para comprar en tiendas en algunas áreas. Si su servicio se recibe a través de un decodificador de televisión, puede ser que no pueda usar aplicaciones y funcionalidades especiales en los televisores y DVRs. Por ejemplo, algunos decodificadores de televisión podrían ser incompatibles con aplicaciones de televisores o DVR que le permiten visualizar un programa en un canal mientras simultáneamente grabe un programa en otro canal; grabar dos o más programas consecutivos que se transmitan en canales diferentes; o usar aplicaciones de generación y visualización de imágenes avanzadas tales como imagen en imagen (“Picture-in-Picture”).

b. Decodificadores de televisión adicionales: Para sintonizar dentro de su hogar y de manera independiente televisores o dispositivos de difusión adicionales, podría requerirse un decodificador de televisión adicional para cada televisor. Le cobraremos una tarifa mensual por cada decodificador adicional agregado a su cuenta.

c. CableCARD: Puede alquilar una tarjeta de acceso condicional (“CableCARD”) de nosotros. Usted otorga a Liberty y a nuestros agentes el derecho de insertar CableCARD y otro hardware en el Equipo del Cliente, enviar software y/o descargas al Equipo del Cliente e instalar, configurar, mantener, inspeccionar y actualizar el Equipo del Cliente. Además de las obligaciones de indemnización contenidas en este Contrato, los Clientes que utilicen el servicio de video acuerdan indemnizar y eximir a la Compañía de todas y cada una de las demandas, reclamos, demandas, costos de defensa, honorarios razonables de abogados, honorarios de testigos y demás gastos por reclamos relacionados o resultantes de la distribución y/o exhibición no autorizada del servicio de video, incluyendo, entre otros, programación de pay-per-view y servicios de video premium.

46. Descargas.

Nos reservamos el derecho de alterar programación (“software”) en el Equipo del Cliente, y de proveer contenido a los productos de DVR, mediante descargas periódicas. Haremos esfuerzos comercialmente razonables para programar estas descargas de manera que resulten en la menor interferencia o interrupción de sus Servicios posible.

POLÍTICA DE PRIVACIDAD DEL SUSCRIPTOR

Liberty Latin America y todas sus subsidiarias y afiliadas, incluyendo a Liberty Communications of Puerto Rico LLC, Liberty Mobile Puerto Rico Inc., Liberty Mobile USVI Inc. y Broadband VI, LLC, (“LLA”), se comprometen a proteger la privacidad de nuestros clientes. Queremos que tenga la certeza de que tratamos su información con cuidado y de acuerdo con nuestras obligaciones en virtud de las leyes de protección de datos y privacidad aplicables.

La presente Política de Privacidad (la “Política”) describe cómo recopilamos, almacenamos, utilizamos, protegemos y divulgamos su información cuando le proporcionamos nuestros productos, servicios, redes y plataformas, incluyendo nuestros servicios de televisión por cable, Internet, telefonía móvil y fija, servicios de empresa a empresa (B2B), sitios web y aplicaciones móviles (individual y colectivamente, los “Servicios”). Tenga en cuenta que, dado que esta Política describe las prácticas de privacidad de todos nuestros Servicios, es posible que algunas partes de la Política no se apliquen a usted. Por ejemplo, si no está suscrito(a) a los servicios telefónicos de LLA, no recopilaremos información detallada sobre las llamadas. Además, si tiene un contrato separado para cualquier Servicio, ese contrato puede describir cómo procesamos la información sobre su persona. Si una parte o sección de esta Política entra en conflicto con las leyes o reglamentos locales, dichas leyes o reglamentos prevalecerán sobre dicha sección.

Esta Política no se aplica a los productos, servicios, sitios web y aplicaciones móviles que no sean proporcionados por LLA. Le recomendamos que lea las políticas de privacidad de dichos terceros. No somos responsables de las prácticas de privacidad o del contenido de los sitios web, productos o servicios de terceros.

Si la ley lo exige, nuestra Política de Privacidad será notificada anualmente. Sin embargo, podemos actualizar esta política de vez en cuando. Todas las actualizaciones se publicarán en el sitio web de LLA en www.lla.com/privacidad y en los sitios web de las filiales (en conjunto, los “Sitios web”) las cuales serán efectivas a partir de la fecha de su primera publicación. Si en algún momento considera que esta Política es inaceptable, debe dejar de utilizar los Servicios.

INFORMACIÓN QUE RECOGEMOS

Recogemos información sobre su persona que lo identifica directamente, como el nombre, la dirección y el número de teléfono, que nos es útil para prestar y facturar nuestros Servicios. También recogemos información que no lo identifica directamente pero que puede asociarse a usted y al uso que hace de los dispositivos y de nuestros Servicios, como la dirección IP, los números de los dispositivos y los números de cuenta.

Podemos obtener esta información directamente, automáticamente a través de los dispositivos que utiliza para acceder a nuestros Servicios, o a través de terceros. Si permite que otras personas utilicen los Servicios, también podremos recopilar información sobre ellas.

CONOZCA MÁS

Su información puede ser recogida, entre otras formas, de las siguientes maneras:

– Cuando nos la proporciona directamente, como cuando compra productos o servicios, rellena un formulario para cualquiera de nuestros Servicios, nos envía un correo electrónico o responde a una encuesta
– De forma automática desde su dispositivo, como cuando utiliza un servicio interactivo o transaccional, o los controles de visualización de televisión, o cuando utiliza nuestros Servicios
– A través de terceros, como es el caso de los proveedores de servicios que nos prestan apoyo operativo Además, con respecto a nuestros clientes en los Estados Unidos, recogemos información de red propietaria del cliente (customer proprietary network information, “CPNI” por sus siglas en inglés) cuando utiliza ciertos Servicios de telecomunicaciones. Para más información, consulte la sección sobre la CPNI, la cual incluye instrucciones para revocar su autorización (opt-out) del uso de su CPNI para fines de mercadeo.

Puede proporcionarnos la información directamente, incluyendo:

– Información de registro: Cuando se registra en nuestros Servicios, le pedimos que proporcione información sobre su persona y documentación de apoyo, incluyendo todos o algunos de los siguientes datos: su nombre, dirección de servicio y de facturación, dirección de correo electrónico, número de teléfono, número de seguro social u otros identificadores emitidos por el gobierno, número de licencia de conducir, registros de facturación y de crédito, y números de cuenta bancaria y de tarjeta de crédito utilizados para pagar nuestros Servicios.
– Información de la cuenta: Información que utilizamos para identificarlo y mantener su cuenta y los Servicios, que puede incluir la fecha de nacimiento, los identificadores emitidos por el gobierno, los parientes más cercanos, su empleo y el historial de crédito.
– Información sobre pagos y facturación: Información sobre sus pagos a nosotros y la información de sus declaraciones de facturación y recibos.
– Información de contacto: Información que conservamos para poder ponernos en contacto con usted.
– Información sobre las redes sociales: Cuando interactúa con nosotros en las redes sociales, podemos recoger su nombre de usuario, su nombre real, su foto de perfil y cualquier información que decida compartir con nosotros en la plataforma de las redes sociales.
– Fotografías: Podemos recopilar fotos de su propiedad para la localización de averías.
– Comunicaciones: Podemos recopilar registros de llamadas, correos electrónicos y chats con nuestros representantes de atención al cliente.

Nosotros, o los socios que trabajan en nuestro nombre, podremos también recopilar información automáticamente de los dispositivos o el software que utiliza para acceder a nuestros Servicios. Si utiliza nuestros sitios web, aplicaciones (“apps”) u otros canales digitales, podemos recopilar parte de esta información utilizando “cookies” de la web y tecnologías similares de recopilación de información, y mantener los registros del servidor (server logs). Los tipos de información que podemos recopilar incluyen:
– Información analítica en línea: Podremos recopilar información de su navegador y de su actividad en nuestros sitios web o aplicaciones, incluyendo detalles sobre su interacción con nuestros sitios web, aplicaciones y boletines electrónicos.
– Información sobre publicidad en línea: Nosotros y los socios que trabajan en nuestro nombre podremos recopilar información de su navegador y de su actividad en nuestros Sitios Web o aplicaciones que utilizamos para anunciarle nuestros Servicios en sitios web o aplicaciones de terceros, incluyendo publicidad especial y otros identificadores únicos que nos permiten a nosotros o a nuestros socios dirigirnos a usted. Tenga en cuenta que nuestros socios publicitarios pueden recopilar información sobre su persona cuando visita sitios web de terceros o utiliza aplicaciones de terceros. Ellos pueden utilizar esa información para orientar mejor los anuncios hacia usted en nuestro nombre.
– Uso del servicio: Es posible que recopilemos información sobre el uso que hace de nuestros Servicios. Esto incluye, por ejemplo, sus selecciones de vídeo cuando utiliza nuestros Servicios de televisión por cable, el uso de los descodificadores proporcionados por laCompañía y por terceros, de los controles remotos, guías electrónicas de programas, reproductores de vídeo, aplicaciones, tabletas y otros dispositivos y software que están conectados a nuestro sistema de cable u otros Servicios. Esta información incluye qué canales, programas y anuncios se ven y durante cuánto tiempo. Cuando utiliza nuestro servicio de grabación de vídeo digital, nuestro socio de DVR recopila información sobre usted, incluida la información personal y de visualización, para proporcionar ese Servicio. Cuando utiliza nuestros servicios de Internet y teléfono, podemos transmitir, recoger y almacenar información sobre su persona durante un período de tiempo relacionado con el uso de nuestros Servicios y sus funciones. Esta información puede incluir su correo electrónico, la actividad de mensajería instantánea, las transferencias y el intercambio de archivos, la navegación por Internet, la actividad telefónica, incluidos los mensajes de voz, el uso de nuestro centro de voz, las configuraciones o preferencias personalizadas y las comunicaciones con nosotros para obtener asistencia, u otros usos de nuestros Servicios y sus funciones.
– Comandos de voz: Es posible que recojamos información de dispositivos activados o controlados por voz.
– Geolocalización: Podemos recoger la geolocalización precisa si la misma está activada en su dispositivo móvil en el momento de utilizar nuestras aplicaciones. Además, es posible que recopilemos información a nivel de dirección, por ejemplo, cuando utiliza dispositivos con Wi-Fi que se conectan a su router. Si no desea que recojamos la ubicación de su dispositivo, puede desactivar los servicios de localización en su dispositivo a través de la opción de configuración.
– Información sobre la actividad de los dispositivos y la red: Podemos recopilar información técnica sobre el uso que hace de los dispositivos de nuestra red, por ejemplo, la dirección IP, el servidor de nombres de dominio y las estadísticas sobre su actividad en la red.
– Grabaciones de vídeo y audio: Si utiliza nuestros servicios de seguridad para el hogar y activa las funciones de grabación, nosotros podremos recopilar grabaciones de vídeo y audio. Podemos recoger información sobre su persona a través de terceros, incluyendo:
– Información, como datos de contacto, información demográfica e información sobre sus intereses y compras que obtenemos de otras compañías para adaptar, según sus preferencias, nuestros servicios de programación, mercadeo y publicidad.
– Información sobre su facturación e historial de crédito de las agencias de información crediticia.
– Información sobre sus intereses, actividades e historial de empleo a través de las redes sociales y otros lugares en los que decida compartir información públicamente.
– Información sobre su interacción con anuncios en nuestros Servicios o anuncios que colocamos en sitios web de terceros de compañías de publicidad en línea. Si decide invitar a otras personas a los Servicios, recopilaremos su nombre y el de la otra persona, sus direcciones de correo electrónico y/o sus números de teléfono para enviar un correo electrónico o un mensaje de texto y hacer un seguimiento de la otra persona. Se compromete a obtener el consentimiento de la otra persona antes de facilitarnos sus datos de contacto. También se compromete a no enviarnos los datos de contacto de un menor. Informaremos a cualquier otra persona que invite de que nos ha facilitado sus datos en el correo electrónico de invitación.

CÓMO UTILIZAMOS SU INFORMACIÓN

Utilizamos la información que recopilamos para proporcionar, mejorar y personalizar los Servicios según sus preferencias, comercializar y anunciar los Servicios a usted y a otros, solucionar problemas relacionados con los Servicios y asegurarlos, y responder a las solicitudes de las entidades gubernamentales o de los organismos encargados de hacer cumplir la ley. Podemos utilizar su información para fines adicionales, pero solo si obtenemos su consentimiento para ello.

CONOZCA MÁS

– Para proporcionar y gestionar nuestros Servicios: Podemos utilizar la información para proporcionarle los Servicios que ha solicitado, enviarle facturas, proporcionarle soporte técnico, autenticar el acceso a su cuenta, ayudarle con las actualizaciones, detectar y protegerle contra el fraude y el uso no autorizado de nuestros Servicios, proporcionarle contenidos personalizados, procesar y responder a sus consultas, administrar disputas y hacer cumplir nuestros derechos legales, incluyendo su acuerdo para recibir los Servicios. Además, podemos pedirle su opinión sobre el rendimiento de nuestros Servicios, el servicio de atención al cliente y el mantenimiento y las operaciones. En la medida en que lo permita la legislación aplicable, podemos monitorear y grabar nuestras comunicaciones con usted, incluyendo los correos electrónicos, los chats y las llamadas, con fines de capacitación, garantía de calidad y para registrar los detalles de los Servicios que nos solicite.
– Para mejorar nuestros servicios:
* Podemos utilizar medición de audiencia y otros datos demográficos sobre usted para mejorar nuestros Servicios y hacer que la programación y la publicidad sean más relevantes. También podemos utilizar esta información para distribuir y entregarle programación y publicidad relevante.
* La información sobre audiencia puede utilizarse para determinar qué programas son los más populares, cuántas personas ven un programa hasta su conclusión y si la gente ve los anuncios. El análisis de esta información ayuda a mejorar nuestro servicio de televisión por cable y otros Servicios y hace que la programación y la publicidad sean más relevantes para nuestros suscriptores; también nos permite distribuir y entregarle programación y publicidad relevante sin revelar información personal identificable a los programadores o anunciantes.
* Datos de actividad pueden utilizarse para ayudarnos a conocer la popularidad de ciertos programas y la forma en que nuestros clientes en general prefieren ver ciertos tipos de programación utilizando el servicio de televisión por cable, incluyendo si les gusta ver ciertos programas en directo, a la carta, en dispositivos móviles o en línea. Esto puede requerir que comparemos o combinemos los datos de actividad en nuestro sistema de cable con los datos de actividad en línea.
– Para personalizar nuestros Servicios:
* Esto nos permite personalizar su configuración en nuestros productos y Servicios para que no tenga que cambiarla cada vez que los utilice.
* Podremos utilizar los datos de localización para identificar cuál de nuestros sistemas le presta servicios y así proporcionarle información relevante relacionada con nuestros Servicios en su zona.
– Para mercadeo y publicidad: Es posible que utilicemos información para hacerle llegar nuestra publicidad y la de terceros en nuestros inmuebles o en sitios web y aplicaciones de terceros, medir la eficacia de nuestra publicidad, ofrecerle recomendaciones de contenido y enviarle promociones y ofertas. También podremos utilizar los datos de actividad para determinar si la promoción de contenido y servicios de determinadas maneras ayuda a atraer a una mayor audiencia y a más clientes. Podremos comparar o combinar la información, como los datos de actividad que recibimos cuando usted utiliza los servicios de televisión por cable para ver contenidos o publicidad con la información sobre su uso de los contenidos y la publicidad que ofrecemos en otras plataformas, como los dispositivos DVR, los Sitios Web y las apps. Lo hacemos para entender mejor cómo nuestros clientes acceden y utilizan nuestros productos y servicios en todos los lugares que les ofrecemos.
– Para la resolución de problemas: Es posible que recopilemos datos de actividad asociados a dispositivos concretos, como decodificadores, dispositivos portátiles y otros dispositivos compatibles, para saber dónde prestar los Servicios y cómo solucionar los problemas.
– Para mantener la seguridad de nuestros sistemas: Podremos utilizar su información para proteger y asegurar nuestros Servicios, activos, red y operaciones comerciales y para detectar, investigar y prevenir actividades que puedan violar nuestras políticas o ser fraudulentas o ilegales. Es posible que utilicemos procesos automatizados para escanear los mensajes de correo electrónico entrantes y salientes para, por ejemplo, identificar y filtrar posibles mensajes de spam o dañinos. No leemos ni revelamos a terceros el contenido de sus mensajes de correo electrónico u otras comunicaciones en línea, a menos que la ley o un proceso legal nos obliguen a hacerlo.
– Para el cumplimiento legal: Podemos utilizar su información para cumplir con procesos legales, tales como órdenes de detención, citaciones, órdenes judiciales y solicitudes legales de regulación o aplicación de la ley, y para cumplir con los requisitos legales aplicables

CÓMO COMPARTIMOS SU INFORMACIÓN

Podremos compartir cualquier información que recopilemos cuando nos lo indique, y si fuera necesario, para prestarle nuestros Servicios, para responder a un proceso legal y para proteger nuestro establecimiento y la seguridad de nuestros empleados.

También podremos compartir la información con nuestros socios para ayudar a comercializar y mercadear nuestros Servicios. Consulte sus Opciones y Derechos en relación con su Información (más abajo), donde se explica cómo puede excluirse de nuestros usos o divulgaciones de información con fines de mercadeo o publicidad.

CONOZCA MÁS

– Afiliadas: Podemos compartir información con otros miembros de nuestro grupo de compañías.
– Servicios telefónicos: Solo utilizaremos, divulgaremos o permitiremos el acceso a su información según lo exija la ley o lo apruebe y según sea necesario para prestar servicios de comunicaciones u otros servicios necesarios o utilizados para la prestación del servicio de comunicaciones. Es posible que divulguemos su información personal identificable a terceros en relación con funciones y servicios como la identificación de llamadas y los servicios de directorio.
– Socios comerciales y otros terceros: Cuando decide participar en una oferta especial o realizar una transacción presentada por nosotros, pero proporcionada por nuestros socios comerciales, podemos revelar información a dichos socios comerciales cuando sea pertinente. Podremos revelar información limitada, incluyendo su nombre, dirección y nivel de servicio a otras entidades no afiliadas para la elaboración de “listas de correo” u otros fines que pueden o no estar relacionados con los Servicios, a menos que usted se oponga a dicha revelación por adelantado. Cualquier divulgación que hagamos en virtud de esta excepción no revelará, directa o indirectamente, el alcance de su visualización u otro uso de los Servicios o la naturaleza de cualquier transacción que realice a través de nuestro sistema de cable.
– Proveedores de servicios: Contratamos a proveedores para que realicen funciones comerciales específicas en nuestro nombre, y puede que ellos reciban de nosotros información o que la recopilen directamente. Estos proveedores están obligados por contrato autilizar la información que compartimos con el único fin de proporcionar dichas funciones comerciales, que incluyen:
* Funcionalidad de servicios de apoyo, como los proveedores que apoyan el servicio de atención al cliente y la gestión de las relaciones con los clientes, el desarrollo de aplicaciones, los envíos postales y las comunicaciones (correo electrónico, mensaje de texto, fax).
* Empresas de auditoría y contabilidad, como las que nos ayudan a crear nuestros registros financieros.
* Consultores de servicios profesionales, como las empresas que realizan análisis, ayudan a mejorar nuestro negocio, prestan servicios jurídicos o suministran recursos y asistencia basados en proyectos.
* Servicios de análisis y marketing, incluyendo las entidades que analizan el tráfico en nuestras propiedades en línea, ayudan a identificar y comunicarse con los clientes potenciales y apoyan la distribución de las comunicaciones de mercadeo.
* Proveedores de seguridad, como las entidades que ayudan a verificar y responder a los incidentes de seguridad, las notificaciones relacionadas a los Servicios y la prevención del fraude.
* Proveedores de tecnología de la información, como las entidades que ayudan a diseñar, alojar y mantener sitios web, el almacenamiento de datos y software, y el funcionamiento de la red.
Socios de publicidad en línea: Nos asociamos con compañías que nos asisten en la publicidad de nuestros Servicios, incluyendo socios que utilizan cookies y tecnologías de rastreo en línea para recolectar información para personalizar, reorientar y medir la efectividad de la publicidad.
– Agencias de seguridad pública y entidades gubernamentales: Si fuera permitido, y después de cumplir con los requisitos de las leyes locales aplicables, podemos revelar su información a representantes de un determinado gobierno, o para cumplir con procesos legales válidos. En estas situaciones, podemos vernos obligados a revelar información sobre un cliente sin el consentimiento de éste y sin notificárselo. En algunos casos en los que existen solicitudes u órdenes legales válidas para la divulgación de su información, podemos notificarle las solicitudes u órdenes y entonces puede depender de usted objetar o tomar medidas específicas para evitar cualquier divulgación de conformidad con dichas solicitudes u órdenes. Los organismos encargados de la aplicación de la ley pueden, con el correspondiente documento/orden legal, y sin notificárselo, obtener el derecho a instalar un dispositivo que supervise su uso de Internet y del correo electrónico, incluyendo las direcciones de los correos electrónicos enviados y recibidos y, en algunos casos, el contenido de esas comunicaciones, y/o su uso de nuestro servicio telefónico, incluyendo los listados de llamadas entrantes ysalientes y, en algunos casos, el contenido de esas llamadas.
– Venta, fusión o adquisición: Podemos cambiar la titularidad u organización corporativa mientras proporcionamos los Servicios. Podemos transferir a otra entidad o a sus afiliadas o proveedores de servicios una parte o la totalidad de la información en relación con o durante las negociaciones de cualquier fusión, adquisición, venta de activos o de cualquier línea de negocio, cambio de control o transacción de financiamiento. No podemos garantizar que la parte adquirente o la entidad fusionada tengan las mismas prácticas de privacidad o traten su información como se describe en esta Política.
– Explotación infantil y trata de personas: La ley nos obliga a informar de cualquier evidencia que podamos tener o de la que tengamos conocimiento en relación con violaciones de las leyes relativas a la explotación infantil y/o la trata de personas.

CÓMO PROTEGEMOS SU INFORMACIÓN

Utilizamos salvaguardas administrativas, técnicas y físicas para proteger su privacidad y hemos tomado medidas clave para proteger su información, incluyendo, entre otras, el establecimiento de controles de seguridad tecnológicos y organizacionales para proteger su información. Sin embargo, no podemos garantizar que estas prácticas impidan todo intento no autorizado de acceso, uso o divulgación de su información. Si se produjera una infracción, lo notificaremos según exigido por la legislación aplicable.

SUS OPCIONES Y DERECHOS CON RESPECTO A SU INFORMACIÓN

Cómo acceder a su información

Puede obtener información sobre su cuenta utilizando nuestro gestor de cuentas en línea o las apps móviles, o poniéndose en contacto con nosotros a través de la información de contacto que figura a continuación. También puede examinar los registros que contienen su información poniéndose en contacto con nosotros y concertando una cita. Si desea inspeccionar nuestros registros los cuales contienen su información, nuestras oficinas están abiertas de 9:00 a 5:00 pm de lunes a viernes, hora local, excepto feriados. Protocolos locales pueden aplicar. Si su revisión revela un error en nuestros registros, lo corregiremos. Solo se le permitirá examinar los registros que contengan información sobre su cuenta.

– Liberty Communications of Puerto Rico / Liberty Mobile of Puerto Rico / Liberty Mobile of USVI / Broadband VI
* Teléfono: (787) 657-3050
* Correo electrónico: servicio@libertypr.com
– C&W (Flow, BTC, Cable & Wireless Networks y Cable & Wireless Business)
* Correo electrónico: privacy@cwc.com
– C&W Panama
* Teléfono: +507 8822529
* Correo electrónico: privacidad@cwpanama.com
– Liberty Telecomunicaciones de Costa Rica
* Centro de llamadas: 1693
* WhatsApp: 63111693
* Facebook: @costaricaliberty
* Twitter: @liberty_cr
* Instagram: liberty_cr
* Correo electrónico: privacidadcr@lla.com

Tenga en cuenta que le pediremos que nos proporcione información para verificar su identidad antes de realizar cualquier cambio o de revelarle información.

Sus opciones sobre el uso y la divulgación de su información
Tiene derecho a prohibir o limitar determinados tipos de divulgación y mercadeo. Puede ponerse en contacto con nosotros para pedirnos que incluyamos su nombre en nuestras listas internas de “no llamar” y “no enviar correos” para que, en general, no reciba llamadas telefónicas o correos postales de mercadeo o promociones de nuestra parte, o realizados a petición nuestra (aún podrá recibir cierto mercadeo, como en nuestras facturas y otras comunicaciones relacionadas con el servicio y en las comunicaciones que usted inicie). Del mismo modo, siempre puede optar por no recibir futuros mensajes de mercadeo por correo electrónico de parte nuestra, haciendo clic en el enlace en el correo electrónico de mercadeo correspondiente, y siguiendo las instrucciones proporcionadas allí.

También tiene derecho a prohibir o limitar la divulgación de su información a terceros con fines de “listas de correo” u otros fines descritos anteriormente en esta Política. Para restringir dichas divulgaciones, puede ponerse en contacto con nosotros en la información de contacto de la sección anterior. Por favor, incluya su nombre, dirección y número de cuenta cuando se ponga en contacto con nosotros con este fin.

Sus derechos de ejecución
Puede tener todos o algunos de los siguientes derechos con respecto a su información, dependiendo de su ubicación o residencia. Póngase en contacto con nosotros para ejercer sus derechos.

– Acceso y portabilidad: Solicitar acceso a los datos personales que almacenamos sobre usted o solicitar la transmisión de sus datos a un tercero.
– Corrección: Solicitar que rectifiquemos los datos personales inexactos o incompletos que almacenamos sobre usted.
– Eliminación: Solicitar que borremos los datos personales cuando ya no sean necesarios para la finalidad para la que fueron recogidos, cuando retire el consentimiento y no exista ninguna otra base jurídica para el procesamiento, o cuando considere que sus derechos fundamentales a la intimidad y a la protección de datos tienen más peso que nuestro interés legítimo en continuar con el procesamiento.
– Restricción del procesamiento: Solicitar que restrinjamos el procesamiento de los datos personales si hay una disputa sobre la exactitud de los datos; si el procesamiento es ilegal; si el procesamiento ya no es necesario para los fines para los que se recogió, pero usted lo necesita para el establecimiento, el ejercicio o la defensa de reclamaciones legales; o si su solicitud de oposición al procesamiento está pendiente de evaluación.
– Objeción al procesamiento: Oponerse al procesamiento de sus datos personales basado en nuestros intereses legítimos o para el mercadeo directo (incluyendo la elaboración de perfiles). Dejaremos de procesar los datos a menos que existan motivos legítimos imperiosos para nuestro procesamiento que prevalezcan sobre sus intereses, derechos y libertades, o con el fin de hacer valer, ejercer o defender reclamaciones legales.
– Transferencias: Obtener información y una copia de las salvaguardas que utilizamos para transferir datos personales entre jurisdicciones.
– Quejas: Presentar una reclamación sobre nuestras acciones de recogida y procesamiento de datos ante la autoridad supervisora de privacidad de su jurisdicción.

Sus opciones de mercadeo
Tiene opciones para limitar la información que nuestros socios y nosotros recopilamos con fines publicitarios en línea.

– Puede desactivar las cookies en su navegador o en su dispositivo móvil a través de sus menús de configuración. Su dispositivo móvil puede darle la opción de desactivar la funcionalidad de mercadeo. Debido a que utilizamos cookies para apoyar la funcionalidad del Servicio, deshabilitar las cookies puede también deshabilitar algunos elementos de los Servicios.
– Las siguientes organizaciones de industria ofrecen opciones de exclusión para las compañías que participan en ellas: Network Advertising Initiative, Digital Advertising Alliance, y European Interactive Digital Advertising Initiative.
– Utilice nuestro menú de configuración de cookies.

Si ejerce estas opciones, tenga en cuenta que puede seguir viendo publicidad, pero no será personalizada. El ejercicio de estas opciones tampoco impedirá que otras compañías le muestren anuncios personalizados. Si elimina las cookies, puede que también elimine sus preferencias de exclusión. En este momento no responderemos a las señales de “Do Not Track”.

OTRA INFORMACIÓN IMPORTANTE

¿Cuánto tiempo conservamos la información de identificación personal?
Podremos almacenar su información siempre que tengamos una necesidad comercial legítima para ello.

Transferencia de datos entre jurisdicciones
Formamos parte de un grupo internacional de compañías (el “Grupo Liberty Latin America”) y podemos recoger, procesar y almacenar su información en varios países. También podemos transferir su información dentro del Grupo Liberty Latin America y a nuestros proveedores de servicios. Las leyes de privacidad de datos que rigen el uso y la transferencia de datos en otros países pueden no ser las mismas que las de su país; sin embargo, nos aseguraremos de que se proporcione un nivel de protección adecuado para proteger su información.

Información sobre los niños
Nuestros Sitios Web y apps están dirigidos a usuarios mayores de 13 años. No recopilamos conscientemente información sobre los niños. Si descubrimos que hemos recogido inadvertidamente información de alguien menor de 13 años, eliminaremos esa información. Póngase en contacto con nosotros si tiene alguna duda.

DIVULGACIONES DE PRIVACIDAD PARA JURISDICCIONES ESPECÍFICAS

Estados Unidos, Puerto Rico y las Islas Vírgenes de EE.UU. – Información de Red Propietaria del Cliente (“CPNI”)
Cuando le proporcionamos servicios de telecomunicaciones, podemos recopilar cierta información que se pone a nuestra disposición únicamente en virtud de nuestra relación con usted, como el tipo, el destino, la configuración técnica, la ubicación y la cantidad de uso de dichos servicios. Esta información, así como la información de facturación relacionada, se conoce como Información de Red Propietaria del Cliente (customer proprietary network information, “CPNI” por sus siglas en inglés). Tiene el derecho, y nosotros la obligación legal, según la ley federal de los Estados Unidos, de proteger la confidencialidad de la CPNI.

De acuerdo con la ley federal, podemos utilizar y divulgar su CPNI sin su permiso para proteger nuestros derechos o bienes; para proteger a los usuarios de nuestros Servicios y a otros proveedores de telecomunicaciones (carriers) del uso fraudulento, abusivo o ilegal de dichos Servicios o de la suscripción a los mismos; para cumplir con cualquier ley, orden judicial o citación (tenga en cuenta que podemos vernos obligados a divulgar su CPNI en determinadas circunstancias); para prestarle Servicios de conformidad con su contrato de servicios de telecomunicaciones; para prestar servicios de instalación, mantenimiento y reparación del cableado interior; para realizar investigaciones sobre los efectos de los radios celulares en la salud; para mercadear servicios como la marcación rápida, la asistencia de directorio proporcionada por ordenador, la supervisión de llamadas, el rastreo de llamadas, el bloqueo de llamadas, la devolución de llamadas, la repetición de marcación, el seguimiento de llamadas, la llamada en espera, la identificación de llamadas, el desvío de llamadas, determinadas funciones de centrex u otros servicios dentro de la misma categoría o categorías de servicio a las que usted ya está suscrito; proporcionar equipos y funciones en las instalaciones del cliente; proporcionar servicios de contestación de llamadas, buzón de voz o mensajería, servicios de almacenamiento y recuperación de voz, almacenamiento y reenvío de faxes y conversión de protocolos.

Aunque la ley federal nos permite usar su CPNI para los propósitos descritos anteriormente, usted tiene el derecho de restringir los siguientes usos de su CPNI:

– Utilizar o compartir su CPNI para mercadear servicios, excepto en los casos indicados anteriormente; o
– Compartir su CPNI con nuestros afiliados o agentes para proporcionar o mercadear servicios a los que usted no está suscrito.

Dichos usos nos permite brindarle ofertas adaptadas a sus intereses y necesidades, pero puede restringir dicho uso de su CPNI poniéndose en contacto con nosotros por carta a Liberty Puerto Rico, Dispute & Claims Department, P.O. Box 192296, San Juan, PR 00919-2296, por correo electrónico en servicio@libertypr.com o por teléfono en cualquier momento en el 787-355-3535.

Si no nos notifica en el plazo de 30 días del recibo de esta comunicación, asumiremos que tenemos su permiso para utilizar y divulgar la CPNI para estos fines de marketing. Puede revocar su autorización (opt-out) en cualquier momento. Su permiso, o la revocación del mismo, sigue siendo válido hasta que nos comunique lo contrario. Los Servicios que le proporcionamos no se verán afectados si usted niega o revoca su permiso. Si restringe el uso de su CPNI, aún puede recibir publicidad nuestra, pero no se basará en su CPNI.

Para su protección, no revelaremos sus registros de llamadas telefónicas a menos que usted autentifique su identidad. También exigiremos el uso de una contraseña para acceder a las cuentas en las que usted puede ver su CPNI en línea.

Jamaica
Para ponerse en contacto con el Oficial Protección de Datos de Flow Jamaica, envíe una carta o un correo electrónico a la siguiente dirección:

Responsable de la Protección de Datos
2-6 Carlton Crescent
Kingston, Jamaica
Att. Departamento Legal
privacy@cwc.com

CÓMO PUEDE PONERSE EN CONTACTO CON NOSOTROS ACERCA DE ESTA POLÍTICA

Si tiene algún comentario o consulta sobre esta Política o desea solicitar el acceso a su información, envíenos un correo electrónico a la dirección correspondiente incluida en la sección Sus Opciones y Derechos en relación con su Información, que se encuentra más arriba, o a privacidad@lla.com.

NOTIFICACIÓN DE DERECHOS A TODOS NUESTROS SUSCRIPTORES DEL SERVICIO DE VIDEO

1. Para más información sobre los derechos y obligaciones de Liberty y el Suscriptor, favor referirse al Contrato de Servicio Residencial, el cual está disponible en nuestra página web www.libertypr.com.

2. Liberty no discriminará contra un suscriptor o solicitante por concepto de nacimiento, edad, raza, creencia, color, origen, sexo, orientación sexual, identidad de género, condición social o ideas políticas o religiosas.

3. Liberty no suscribirá acuerdo con personas naturales o jurídicas que controlen o administren edificios de apartamentos o conglomerados horizontales de villas servidos por Liberty, que tenga el efecto de desalentar o menoscabar el derecho de cualquier inquilino u otro ocupante de usar o proveerse de equipo de antena común de edificio o de una antena individual.

4. A petición del suscriptor, Liberty deberá, libre de costo al suscriptor, reordenar (“scramble”) o bloquear completamente la programación visual o auditiva de cada canal que contenga programación obscena o indecente.

5. Liberty cumplirá con los derechos de privacidad de los suscriptores de acuerdo con la Sección 631 de la Ley de Comunicaciones de 1934, según enmendada. Por favor refiérase a nuestra Notificación sobre privacidad del suscriptor.

6. Conforme a los reglamentos emitidos por la Federal Communications Commission (en adelante, “FCC”), Liberty proveerá servicio de mantenimiento y reparación para convertidores que pertenezcan a Liberty, sin costo adicional, siempre y cuando la causa de la reparación o mantenimiento no sea la indebida utilización o abuso del equipo por parte del abonado. Los servicios de mantenimiento y reparación que requieran intervención por Liberty de cablería que esté ubicada dentro de la residencia del suscriptor o de otro equipo localizado en los predios de éste, y que no le pertenezca a Liberty, podrán ser cobrados por Liberty a su tarifa normal. Liberty comenzará a llevar a cabo gestiones para corregir cualquier problema en el servicio, en el día laborable siguiente a la notificación del problema. De ser necesario hacer una cita con el suscriptor para corregir el problema, se hará para una hora en específico, o como máximo, dentro de un período de cuatro horas laborables, en un día. Una vez pautada la cita, si Liberty no cumple con la misma dentro del período de cuatro (4) horas por causas atribuibles a Liberty, debe concederle un crédito al suscriptor de veinticinco dólares ($25.00). Liberty no vendrá obligada a conceder el referido crédito cuando no haya cumplido con la cita por causas de fuerza mayor, fuera del control de Liberty.

7. La instalación del servicio de cable deberá estar disponible no más tarde de siete (7) días laborables a partir de la fecha en que se solicitó, si la instalación requiere una toma aérea o una toma soterrada que ya está instalada. Si la instalación requiere una toma que no está instalada, el plazo será de veinte (20) días laborables. En caso de incumplimiento por parte de Liberty con dichos términos,Liberty deberá concederle un crédito al suscriptor de $25.00. Liberty no vendrá obligada a conceder dicho crédito cuando no haya cumplido con estos términos por causas de fuerza mayor, fuera del control de Liberty.

8. Liberty le proveerá a cada suscriptor nuevo una copia de las tarifas actuales. De ocurrir un cambio en las tarifas, Liberty le notificará el mismo a todos los suscriptores afectados por lo menos treinta (30) días por adelantado. Cualquier cambio efectuado por Liberty en sus procedimientos de facturación, incluyendo cambios de ciclo, será comunicado por escrito a todos los suscriptores afectados, por lo menos treinta (30) días por adelantado. Ningún suscriptor será facturado por un servicio que no haya afirmativamente solicitado. Si Liberty requiere del nuevo suscriptor un depósito o fianza, Liberty pagará intereses anuales a razón del 3%.

9. En casos de desastres naturales tales como huracán, terremoto, inundaciones u otros actos similares, Liberty acreditará automáticamente según los récords de su Sistema el tiempo sin servicio, desde el día en el cual fue suspendido por causa de dicho evento hasta que sea restablecido el servicio, a razón de 1/30va parte de la factura mensual del suscriptor por cada día con cuatro (4) o más horas sin servicio. Para todos los demás casos, Liberty atenderá las solicitudes de créditos por tiempo sin servicio a través de las oficinas de Servicio al Cliente, o a solicitud por escrito a esos efectos, de acuerdo a los días particulares señalados por el suscriptor haber estado sin servicio. Luego del análisis correspondiente a tal solicitud y los récords del Sistema, Liberty concederá los créditos aplicables según los resultados del análisis a razón de 1/30va parte de la factura mensual del suscriptor por cada día con 4 o más horas sin servicio. El suscriptor deberá presentar cualquier solicitud de créditos por interrupción de servicios ante Liberty dentro de un término de 30 días contados a partir del comienzo de la interrupción al servicio. No obstante, el suscriptor tendrá la obligación de notificar a Liberty sobre la interrupción del servicio, ya sea vía comunicación telefónica o mediante visita a Liberty, dentro de un término de tres (3) días contados a partir de la fecha del comienzo de dicha interrupción para que se pueda conceder la solicitud.

COMPATIBILIDAD DE EQUIPOS Y USO DEL SERVICIO

Esta guía provee información sobre la compatibilidad de nuestros servicios de cable y equipos para el consumidor, y sobre cómo usar su servicio de cable. Si usted no encuentra su situación particular descrita en esta guía, por favor llámenos y trabajaremos con usted para determinar cuál es la configuración de cable apropiada para sus necesidades.

Toda nuestra programación se proporciona exclusivamente en un formato encriptado (codificado) y digital a fin de garantizar que los servicios sean recibidos sólo por los suscriptores autorizados. Para tener acceso a la programación encriptada a la que usted se haya suscrito, deberá alquilar una caja receptora (“set-top box”) separada o un CableCARD (tarjeta de cable) para cada televisión, independientemente de si su televisor, VCR u otro dispositivo sea capaz de recibir o no canales encriptados, o de que se describan como “listo para cable” (“cable ready”). Los CableCARDS se proporcionan para los “productos digitales de cable unidireccionales” (“Unidirectional Digital Cable Products”) que usted puede comprar en establecimientos comerciales. Estos dispositivos le darán la capacidad para acceder a nuestros ofrecimientos de cable unidireccional (“one-way cable services”) sin una caja receptora, pero debido a limitaciones del dispositivo, usted no podrá acceder nuestros servicios de cable bidireccional (“two-way cable services”), como por ejemplo la guía de programación electrónica, pay-per-view y video on-demand.

Para que su televisor pueda funcionar una vez esté conectado al sistema de cable, encienda el televisor y la caja receptora de cable, y seleccione el canal que desea ver en la caja receptora, usando el control remoto que vino con dicha caja. Para garantizar un buen funcionamiento, confirme que la caja esté conectada a una salida de electricidad que no esté controlada por un interruptor de luz, y que las conexiones en la parte trasera estén bien ajustadas.

Cuando usted use nuestra caja receptora, quizás no podrá usar algunas funciones de su televisor o VCR. Por ejemplo, quizás no pueda utilizar las funciones de visualización (como “imagen dentro de imagen” o “revisión de canal”), usar un VCR para grabar un programa mientras ve otro, o usar un VCR para grabar programas consecutivos en diferentes canales.

A medida que surjan nuevas tecnologías y servicios, podrían surgir problemas adicionales de compatibilidad que requieran otro tipo de equipo. Estamos comprometidos con ayudarle a aprovechar al máximo su servicio de cable tv. No dude en contactarnos para averiguar cuál es la configuración de cable apropiada para sus necesidades.

Todas nuestras cajas receptoras alquiladas incluyen un control remoto. Sin embargo, usted también podría usar controles remoto universales compatibles que se pueden comprar en establecimientos comerciales. La mayoría de los controles remotos universales fabricados desde el 2001 para la venta en Puerto Rico deben ser compatibles con las cajas receptoras digitales que ofrecemos, pero si usted tiene preguntas acerca de la compatibilidad de un control remoto específico con nuestro servicio, por favor llámenos. La siguiente es una lista representativa de controles remoto universales que son compatibles y que se encuentran disponibles actualmente en muchas tiendas:

CONTROLES REMOTO PARA CAJAS RECEPTORAS Y DVRS

1) RCA RCRHM02BR 2-Device Universal Membrane Remote
2) Logitech® Harmony® 650 Universal remote with color screen
3) RCA Model: RCR6473- 6 Device Universal Remote
4) Arris DRC800 4 in one universal Remote
5) GE 24927 8-Device IR Universal Remote Control
6) Universal Electronics Remote Control 2025 TV 4 Device / URC2025- XX / URC2025-BX / URC2025- BO

Aviso de disponibilidad de paquete broadcast

Conforme con la sección 76.1618 de las disposiciones de la Federal Communications Commission (FCC) (Comisión Federal de Comunicaciones), por este medio avisamos que los clientes pueden comprar un nivel de servicio de video que principalmente incluye acceso a emisoras locales (local broadcast stations). Los canales incluidos en el nivel broadcast se indican en nuestra lista de canales, y el cargo por este servicio se encuentra en nuestra tarifario, incluido también en este paquete.

NOTIFICACION SOBRE BATERIA DE RESPALDO

CÓMO MANTENER LA CAPACIDAD DEL TELÉFONO DURANTE APAGONES DE ELECTRICIDAD

Nuestro servicio telefónico requiere de un módem (también conocido como “MTA”) que se activa al conectarse a una salida de energía eléctrica en la pared. SI EL MTA SE QUEDA SIN ELECTRICIDAD, SUS SERVICIOS TELEFÓNICOS NO FUNCIONARÁN, INCLUYENDO EL 911 NI NINGÚN SERVICIO DE MONITOREO MÉDICO, SEGURIDAD O DE VIGILANCIA EN EL HOGAR QUE DEPENDA DE NUESTRO SERVICIO TELEFÓNICO. Ciertos MTAs incluyen un compartimiento que permite la instalación de una batería de respaldo. Sin embargo, no todos los MTAs de Liberty tienen esa opción. Ofrecemos a nuestros clientes la opción de comprar una batería que le proporcione electricidad de apoyo a ciertos MTAs durante apagones o cortes breves de electricidad, según se describe abajo. Las baterías no se incluyen con el alquiler de nuestro equipo estándar, ya que muchos de nuestros clientes prefieren evitar el costo adicional de las baterías, escogiendo depender de teléfonos móviles y/o proporcionando sus propias fuentes de electricidad de apoyo, para poder activar otros equipos. Usted es responsable de tomar su propia decisión sobre si proporcionar o cómo suministrar su fuente de electricidad de apoyo para su servicio telefónico. Los teléfonos inalámbricos necesitan electricidad y no funcionarán durante un apagón de electricidad, incluso aunque usted nos haya comprado una batería de respaldo. Si usted compra una batería de respaldo u otra fuente de electricidad, le recomendamos que mantenga al menos un teléfono alámbrico (con cable), para que pueda usarlo durante apagones de electricidad.

OPCIONES DE FUENTES DE ELECTRICIDAD DE RESPALDO

Por favor refiérase a nuestra Solicitud de Servicio, kit de instalación o a www.libertypr.com para obtener los precios de baterías de respaldo. Se proporcionarán instrucciones de autoinstalación con la batería y estas están disponibles en nuestra página de Internet. Para ordenar una batería, nos puede contactar al 787-355-3535. Si la batería no funciona correctamente y no han pasado treinta (30) días de la fecha en que nos la compró, le reemplazaremos la misma sin ningún costo adicional. También puede obtener una batería directamente del manufacturero del MTA; por favor refiérase a la página de Internet del manufacturero del MTA para más información. Usted podrá también comprar de una tercera compañía una batería compatible con el MTA al precio del mercado. Verifique los materiales del fabricante del modelo de su MTA para confirmar que la batería es compatible con el dispositivo telefónico. Usted es el único responsable de cualquier daño causado por la instalación o el uso de una batería de respaldo. Las baterías de respaldo que ofrecemos no proporcionan electricidad de apoyo para nuestro servicio de acceso a Internet. Usted puede comprar soluciones de electricidad de respaldo de otras compañías, como un suplemento ininterrumpido de electricidad (UPS, por sus siglas en inglés), que puede proporcionarle electricidad de apoyo para su teléfono y módem, pero es importante que recuerde que muchos dispositivos de UPS sólo duran un periodo corto, especialmente cuando se usan para activar múltiples dispositivos. También podría considerar otras alternativas de apoyo de electricidad que podrían estar disponibles a través de proveedores de electrodomésticos, como cargadores solares, cargadores de carros o estaciones móviles para cargar dispositivos y que podrían resultar más útiles durante apagones más prolongados. Tenga en mente que, normalmente, las baterías de un MTA solo se pueden recargar a través de un MTA con electricidad, por lo que al utilizar estas alternativas para energizar el servicio telefónico, puede que tenga que elegir una opción que le provea al MTA electricidad de corriente alterna (“AC power”).

RENDIMIENTO Y SEGUIMIENTO EN CUANTO A LA VIDA DE LA BATERÍA

La batería que usted puede comprar de nosotros está clasificada por su fabricante para durar al menos 8 horas en modalidad inactiva, si la batería es nueva. Dicha batería está supuesta a permitirle a un usuario hacer llamadas telefónicas cortas de emergencia o para otros asuntos urgentes. Durante un apagón de electricidad prolongado, use su servicio telefónico con moderación para así preservar la vida de la batería. El tiempo actual que su teléfono pueda estar disponible durante un apagón de electricidad depende de muchas variables, incluyendo, pero sin limitarse a: (i) la cantidad de tiempo de uso cuando el módem esté recibiendo energía de una batería de respaldo; (ii) si la batería de respaldo está instalada y cargada correctamente; (iii) estado y la edad de la batería de respaldo; y (iv) el uso previo de la batería. Las baterías pierden potencia con el tiempo y un proveedor líder de baterías MTA ha expresado que la vida útil de una batería instalada debe ser de 6 a 10 años. El rendimiento de la batería posiblemente se degrade si la batería o el MTA se guardan a temperaturas fuera del rango de temperatura ambiental normal (59 a 77o F) o si se descarga y se recarga con frecuencia. Si no se dan estas condiciones de almacenamiento y uso adecuado, se reducirá el tiempo de voz disponible en una situación de apagón de electricidad y se disminuirá la vida de su batería. USTED ES EXCLUSIVAMENTE RESPONSABLE DE PROBAR, MONITOREAR Y REEMPLAZAR SU BATERÍA DE MANERA REGULAR. Le recomendamos que revise su batería al menos cada seis (6) meses, observando el indicador de batería mientras el MTA está conectado, o revisando la funcionalidad del teléfono de su casa mientras el MTA está desconectado. Para instrucciones sobre la instalación, pruebas y el mantenimiento de la batería, revise la guía de usuario del MTA, que se puede encontrar en la página de Internet del manufacturero. No garantizamos servicios telefónicos ininterrumpidos incluso para los clientes que tengan baterías de respaldo funcionales u otras fuentes de electricidad. En algunos casos, como por ejemplo durante un evento atmosférico, nuestra red podría experimentar otros problemas que podrían evitar el funcionamiento normal de sus servicios, incluso si usted proporciona electricidad a sus dispositivos. Si a usted le preocupa que la vida de una de nuestras baterías no será suficiente, puede optar por comprar una o más baterías adicionales que se pueden instalar de manera sucesiva durante un apagón de electricidad prolongado. Las baterías adicionales se pueden almacenar a temperatura ambiente, y se deben rotar en el MTA al menos una vez al año para recargar la batería principal. Por favor note que, si le instala una batería nueva estando el MTA sin corriente, es posible que necesite presionar el botón de reconfiguración (“reset”) del MTA para que éste se reinicie usando la carga de la batería. No coloque las baterías en fuego, calor intenso o en líquidos. No intente abrir o modificar los paquetes de baterías, y evite cualquier contacto de piel con una batería agrietada o que esté goteando. Para obtener información sobre cómo desechar su batería usada, remítase al sitio web del manufacturero o comuníquese directamente con él. Por lo regular, el nombre del fabricante de la batería se puede encontrar en la parte inferior o lateral de la misma. Usted es responsable de revisar todas las directrices e instrucciones sobre seguridad y de otro tipo, así como instrucciones del fabricante de cualquier tipo de batería o de otras fuentes de electricidad alternas que use con nuestros servicios.

Esta guía provee información sobre la compatibilidad de nuestros servicios de cable y equipos para el consumidor, y sobre cómo usar su servicio de cable. Si usted no encuentra su situación particular descrita en esta guía, por favor llámenos y trabajaremos con usted para determinar cuál es la configuración de cable apropiada para sus necesidades.

Toda nuestra programación se proporciona exclusivamente en un formato encriptado (codificado) y digital a fin de garantizar que los servicios sean recibidos sólo por los suscriptores autorizados. Para tener acceso a la programación encriptada a la que usted se haya suscrito, deberá alquilar una caja receptora (“set-top box”) separada o un CableCARD (tarjeta de cable) para cada televisión, independientemente de si su televisor, VCR u otro dispositivo sea capaz de recibir o no canales encriptados, o de que se describan como “listo para cable” (“cable ready”). Los CableCARDS se proporcionan para los “productos digitales de cable unidireccionales” (“Unidirectional Digital Cable Products”) que usted puede comprar en establecimientos comerciales. Estos dispositivos le darán la capacidad para acceder a nuestros ofrecimientos de cable unidireccional (“one-way cable services”) sin una caja receptora, pero debido a limitaciones del dispositivo, usted no podrá acceder nuestros servicios de cable bidireccional (“two-way cable services”), como por ejemplo la guía de programación electrónica, pay-per-view y video on-demand.

Cuando usted use nuestra caja receptora, quizás no podrá usar algunas funciones de su televisor o VCR. Por ejemplo, quizás no pueda utilizar las funciones de visualización (como “imagen dentro de imagen” o “revisión de canal”), usar un VCR para grabar un programa mientras ve otro, o usar un VCR para grabar programas consecutivos en diferentes canales.

A medida que surjan nuevas tecnologías y servicios, podrían surgir problemas adicionales de compatibilidad que requieran otro tipo de equipo. Estamos comprometidos con ayudarle a aprovechar al máximo su servicio de cable tv. No dude en contactarnos para averiguar cuál es la configuración de cable apropiada para sus necesidades.

Todas nuestras cajas receptoras alquiladas incluyen un control remoto. Sin embargo, usted también podría usar controles remoto universales compatibles que se pueden comprar en establecimientos comerciales. La mayoría de los controles remotos universales fabricados desde el 2001 para la venta en Puerto Rico deben ser compatibles con las cajas receptoras digitales que ofrecemos, pero si usted tiene preguntas acerca de la compatibilidad de un control remoto específico con nuestro servicio, por favor llámenos. La siguiente es una lista representativa de controles remoto universales que son compatibles y que se encuentran disponibles actualmente en muchas tiendas:

Controles remoto para cajas receptoras y DVRs

1. RCA RCRHM02BR 2-Device Universal Membrane Remote
2. Logitech® Harmony® 650 Universal remote with color screen
3. RCA Model: RCR6473- 6 Device Universal Remote
4. Arris DRC800 4 in one universal Remote
5. GE 24927 8-Device IR Universal Remote Control
6. Universal Electronics Remote Control 2025 TV 4 Device / URC2025- XX / URC2025-BX / URC2025- BO

Aviso de disponibilidad de paquete broadcast

Conforme con la sección 76.1618 de las disposiciones de la Federal Communications Commission (FCC) (Comisión Federal de Comunicaciones), por este medio avisamos que los clientes pueden comprar un nivel de servicio de video que principalmente incluye acceso a emisoras locales (local broadcast stations). Los canales incluidos en el nivel broadcast se indican en nuestra lista de canales, y el cargo por este servicio se encuentra en nuestra tarifario, incluido también en este paquete.

Versión – junio 2018

Cómo mantener la capacidad del teléfono durante apagones de electricidad

Nuestro servicio telefónico requiere de un módem (también conocido como “MTA”) que se activa al conectarse a una salida de energía eléctrica en la pared. SI EL MTA SE QUEDA SIN ELECTRICIDAD, SUS SERVICIOS TELEFÓNICOS NO FUNCIONARÁN, INCLUYENDO EL 911 NI NINGÚN SERVICIO DE MONITOREO MÉDICO, SEGURIDAD O DE VIGILANCIA EN EL HOGAR QUE DEPENDA DE NUESTRO SERVICIO TELEFÓNICO. Ciertos MTAs incluyen un compartimiento que permite la instalación de una batería de respaldo. Sin embargo, no todos los MTAs de Liberty tienen esa opción. Ofrecemos a nuestros clientes la opción de comprar una batería que le proporcione electricidad de apoyo a ciertos MTAs durante apagones o cortes breves de electricidad, según se describe abajo. Las baterías no se incluyen con el alquiler de nuestro equipo estándar, ya que muchos de nuestros clientes prefieren evitar el costo adicional de las baterías, escogiendo depender de teléfonos móviles y/o proporcionando sus propias fuentes de electricidad de apoyo, para poder activar otros equipos. Usted es responsable de tomar su propia decisión sobre si proporcionar o cómo suministrar su fuente de electricidad de apoyo para su servicio telefónico. Los teléfonos inalámbricos necesitan electricidad y no funcionarán durante un apagón de electricidad, incluso aunque usted nos haya comprado una batería de respaldo. Si usted compra una batería de respaldo u otra fuente de electricidad, le recomendamos que mantenga al menos un teléfono alámbrico (con cable), para que pueda usarlo durante apagones de electricidad.

Opciones de fuentes de electricidad de respaldo

Por favor refiérase a nuestra Solicitud de Servicio, kit de instalación o a www.libertypr.com para obtener los precios de baterías de respaldo. Se proporcionarán instrucciones de autoinstalación con la batería y estas están disponibles en nuestra página de Internet. Para ordenar una batería, nos puede contactar al 787-355-3535. Si la batería no funciona correctamente y no han pasado treinta (30) días de la fecha en que nos la compró, le reemplazaremos la misma sin ningún costo adicional. También puede obtener una batería directamente del manufacturero del MTA; por favor refiérase a la página de Internet del manufacturero del MTA para más información. Usted podrá también comprar de una tercera compañía una batería compatible con el MTA al precio del mercado. Verifique los materiales del fabricante del modelo de su MTA para confirmar que la batería es compatible con el dispositivo telefónico. Usted es el único responsable de cualquier daño causado por la instalación o el uso de una batería de respaldo. Las baterías de respaldo que ofrecemos no proporcionan electricidad de apoyo para nuestro servicio de acceso a Internet. Usted puede comprar soluciones de electricidad de respaldo de otras compañías, como un suplemento ininterrumpido de electricidad (UPS, por sus siglas en inglés), que puede proporcionarle electricidad de apoyo para su teléfono y módem, pero es importante que recuerde que muchos dispositivos de UPS sólo duran un periodo corto, especialmente cuando se usan para activar múltiples dispositivos. También podría considerar otras alternativas de apoyo de electricidad que podrían estar disponibles a través de proveedores de electrodomésticos, como cargadores solares, cargadores de carros o estaciones móviles para cargar dispositivos y que podrían resultar más útiles durante apagones más prolongados. Tenga en mente que, normalmente, las baterías de un MTA solo se pueden recargar a través de un MTA con electricidad, por lo que al utilizar estas alternativas para energizar el servicio telefónico, puede que tenga que elegir una opción que le provea al MTA electricidad de corriente alterna (“AC power”).

Rendimiento y seguimiento en cuanto a la vida de la batería

La batería que usted puede comprar de nosotros está clasificada por su fabricante para durar al menos 8 horas en modalidad inactiva, si la batería es nueva. Dicha batería está supuesta a permitirle a un usuario hacer llamadas telefónicas cortas de emergencia o para otros asuntos urgentes. Durante un apagón de electricidad prolongado, use su servicio telefónico con moderación para así preservar la vida de la batería. El tiempo actual que su teléfono pueda estar disponible durante un apagón de electricidad depende de muchas variables, incluyendo, pero sin limitarse a: (i) la cantidad de tiempo de uso cuando el módem esté recibiendo energía de una batería de respaldo; (ii) si la batería de respaldo está instalada y cargada correctamente; (iii) estado y la edad de la batería de respaldo; y (iv) el uso previo de la batería. Las baterías pierden potencia con el tiempo y un proveedor líder de baterías MTA ha expresado que la vida útil de una batería instalada debe ser de 6 a 10 años. El rendimiento de la batería posiblemente se degrade si la batería o el MTA se guardan a temperaturas fuera del rango de temperatura ambiental normal (59 a 77o F) o si se descarga y se recarga con frecuencia. Si no se dan estas condiciones de almacenamiento y uso adecuado, se reducirá el tiempo de voz disponible en una situación de apagón de electricidad y se disminuirá la vida de su batería. USTED ES EXCLUSIVAMENTE RESPONSABLE DE PROBAR, MONITOREAR Y REEMPLAZAR SU BATERÍA DE MANERA REGULAR. Le recomendamos que revise su batería al menos cada seis (6) meses, observando el indicador de batería mientras el MTA está conectado, o revisando la funcionalidad del teléfono de su casa mientras el MTA está desconectado. Para instrucciones sobre la instalación, pruebas y el mantenimiento de la batería, revise la guía de usuario del MTA, que se puede encontrar en la página de Internet del manufacturero. No garantizamos servicios telefónicos ininterrumpidos incluso para los clientes que tengan baterías de respaldo funcionales u otras fuentes de electricidad. En algunos casos, como por ejemplo durante un evento atmosférico, nuestra red podría experimentar otros problemas que podrían evitar el funcionamiento normal de sus servicios, incluso si usted proporciona electricidad a sus dispositivos. Si a usted le preocupa que la vida de una de nuestras baterías no será suficiente, puede optar por comprar una o más baterías adicionales que se pueden instalar de manera sucesiva durante un apagón de electricidad prolongado. Las baterías adicionales se pueden almacenar a temperatura ambiente, y se deben rotar en el MTA al menos una vez al año para recargar la batería principal. Por favor note que, si le instala una batería nueva estando el MTA sin corriente, es posible que necesite presionar el botón de reconfiguración (“reset”) del MTA para que éste se reinicie usando la carga de la batería. No coloque las baterías en fuego, calor intenso o en líquidos. No intente abrir o modificar los paquetes de baterías, y evite cualquier contacto de piel con una batería agrietada o que esté goteando. Para obtener información sobre cómo desechar su batería usada, remítase al sitio web del manufacturero o comuníquese directamente con él. Por lo regular, el nombre del fabricante de la batería se puede encontrar en la parte inferior o lateral de la misma. Usted es responsable de revisar todas las directrices e instrucciones sobre seguridad y de otro tipo, así como instrucciones del fabricante de cualquier tipo de batería o de otras fuentes de electricidad alternas que use con nuestros servicios.

Versión – junio 2018

Para ver o descargar el documento en PDF, pulse aquí.

INTRODUCCIÓN

Liberty Latin America y todas sus subsidiarias y afiliadas, incluyendo a Liberty Communications of Puerto Rico LLC, Liberty Mobile Puerto Rico Inc., Liberty Mobile USVI Inc. y Broadband VI, LLC («LLA»), se comprometen a proteger la privacidad de nuestros clientes. Queremos que tenga la certeza de que tratamos su información con cuidado y de acuerdo con nuestras obligaciones en virtud de las leyes de protección de datos y privacidad aplicables.

La presente Política de Privacidad (la «Política») describe cómo recopilamos, almacenamos, utilizamos, protegemos y divulgamos su información cuando le proporcionamos nuestros productos, servicios, redes y plataformas, incluyendo nuestros servicios de televisión por cable, Internet, telefonía móvil y fija, servicios de empresa a empresa (B2B), sitios web y aplicaciones móviles (individual y colectivamente, los «Servicios»). Tenga en cuenta que, dado que esta Política describe las prácticas de privacidad de todos nuestros Servicios, es posible que algunas partes de la Política no se apliquen a usted. Por ejemplo, si no está suscrito(a) a los servicios telefónicos de LLA, no recopilaremos información detallada sobre las llamadas. Además, si tiene un contrato separado para cualquier Servicio, ese contrato puede describir cómo procesamos la información sobre su persona. Si una parte o sección de esta Política entra en conflicto con las leyes o reglamentos locales, dichas leyes o reglamentos prevalecerán sobre dicha sección.

Esta Política no se aplica a los productos, servicios, sitios web y aplicaciones móviles que no sean proporcionados por LLA. Le recomendamos que lea las políticas de privacidad de dichos terceros. No somos responsables de las prácticas de privacidad o del contenido de los sitios web, productos o servicios de terceros.

Si la ley lo exige, nuestra Política de Privacidad será notificada anualmente. Sin embargo, podemos actualizar esta política de vez en cuando. Todas las actualizaciones se publicarán en el sitio web de LLA en www.lla.com/privacidad y en los sitios web de las filiales (en conjunto, los «Sitios web») las cuales serán efectivas a partir de la fecha de su primera publicación. Si en algún momento considera que esta Política es inaceptable, debe dejar de utilizar los Servicios.

INFORMACIÓN QUE RECOGEMOS

Recogemos información sobre su persona que lo identifica directamente, como el nombre, la dirección y el número de teléfono, que nos es útil para prestar y facturar nuestros Servicios. También recogemos información que no lo identifica directamente pero que puede asociarse a usted y al uso que hace de los dispositivos y de nuestros Servicios, como la dirección IP, los números de los dispositivos y los números de cuenta.

Podemos obtener esta información directamente, automáticamente a través de los dispositivos que utiliza para acceder a nuestros Servicios, o a través de terceros. Si permite que otras personas utilicen los Servicios, también podremos recopilar información sobre ellas.

CONOZCA MÁS

Además, con respecto a nuestros clientes en los Estados Unidos, recogemos información de red propietaria del cliente (customer proprietary network information, “CPNI” por sus siglas en inglés) cuando utiliza ciertos Servicios de telecomunicaciones. Para más información, consulte la sección sobre la CPNI, la cual incluye instrucciones para revocar su autorización (opt-out) del uso de su CPNI para fines de mercadeo.

Puede proporcionarnos la información directamente, incluyendo:

• Información de registro: Cuando se registra en nuestros Servicios, le pedimos que proporcione información sobre su persona y documentación de apoyo, incluyendo todos o algunos de los siguientes datos: su nombre, dirección de servicio y de facturación, dirección de correo electrónico, número de teléfono, número de seguro social u otros identificadores emitidos por el gobierno, número de licencia de conducir, registros de facturación y de crédito, y números de cuenta bancaria y de tarjeta de crédito utilizados para pagar nuestros Servicios.
• Información de la cuenta: Información que utilizamos para identificarlo y mantener su cuenta y los Servicios, que puede incluir la fecha de nacimiento, los identificadores emitidos por el gobierno, los parientes más cercanos, su empleo y el historial de crédito.
• Información sobre pagos y facturación: Información sobre sus pagos a nosotros y la información de sus declaraciones de facturación y recibos.
• Información de contacto: Información que conservamos para poder ponernos en contacto con usted.
• Información sobre las redes sociales: Cuando interactúa con nosotros en las redes sociales, podemos recoger su nombre de usuario, su nombre real, su foto de perfil y cualquier información que decida compartir con nosotros en la plataforma de las redes sociales.
• Fotografías: Podemos recopilar fotos de su propiedad para la localización de averías
• Comunicaciones: Podemos recopilar registros de llamadas, correos electrónicos y chats con nuestros representantes de atención al cliente.

Nosotros, o los socios que trabajan en nuestro nombre, podremos también recopilar información automáticamente de los dispositivos o el software que utiliza para acceder a nuestros Servicios. Si utiliza nuestros sitios web, aplicaciones («apps») u otros canales digitales, podemos recopilar parte de esta información utilizando «cookies» de la web y tecnologías similares de recopilación de información, y mantener los registros del servidor (server logs). Los tipos de información que podemos recopilar incluyen:

• Información analítica en línea: Podremos recopilar información de su navegador y de su actividad en nuestros sitios web o aplicaciones, incluyendo detalles sobre su interacción con nuestros sitios web, aplicaciones y boletines electrónicos.
• Información sobre publicidad en línea: Nosotros y los socios que trabajan en nuestro nombre podremos recopilar información de su navegador y de su actividad en nuestros Sitios Web o aplicaciones que utilizamos para anunciarle nuestros Servicios en sitios web o aplicaciones de terceros, incluyendo publicidad especial y otros identificadores únicos que nos permiten a nosotros o a nuestros socios dirigirnos a usted. Tenga en cuenta que nuestros socios publicitarios pueden recopilar información sobre su persona cuando visita sitios web de terceros o utiliza aplicaciones de terceros. Ellos pueden utilizar esa información para orientar mejor los anuncios hacia usted en nuestro nombre.
• Uso del servicio: Es posible que recopilemos información sobre el uso que hace de nuestros Servicios. Esto incluye, por ejemplo, sus selecciones de vídeo cuando utiliza nuestros Servicios de televisión por cable, el uso de los descodificadores proporcionados por la Compañía y por terceros, de los controles remotos, guías electrónicas de programas, reproductores de vídeo, aplicaciones, tabletas y otros dispositivos y software que están conectados a nuestro sistema de cable u otros Servicios. Esta información incluye qué canales, programas y anuncios se ven y durante cuánto tiempo. Cuando utiliza nuestro servicio de grabación de vídeo digital, nuestro socio de DVR recopila información sobre usted, incluida la información personal y de visualización, para proporcionar ese Servicio. Cuando utiliza nuestros servicios de Internet y teléfono, podemos transmitir, recoger y almacenar información sobre su persona durante un período de tiempo relacionado con el uso de nuestros Servicios y sus funciones. Esta información puede incluir su correo electrónico, la actividad de mensajería instantánea, las transferencias y el intercambio de archivos, la navegación por Internet, la actividad telefónica, incluidos los mensajes de voz, el uso de nuestro centro de voz, las configuraciones o preferencias personalizadas y las comunicaciones con nosotros para obtener asistencia, u otros usos de nuestros Servicios y sus funciones.
• Comandos de voz: Es posible que recojamos información de dispositivos activados o controlados por voz.
• Geolocalización: Podemos recoger la geolocalización precisa si la misma está activada en su dispositivo móvil en el momento de utilizar nuestras aplicaciones. Además, es posible que recopilemos información a nivel de dirección, por ejemplo, cuando utiliza dispositivos con Wi-Fi que se conectan a su router. Si no desea que recojamos la ubicación de su dispositivo, puede desactivar los servicios de localización en su dispositivo a través de la opción de configuración.
• Información sobre la actividad de los dispositivos y la red: Podemos recopilar información técnica sobre el uso que hace de los dispositivos de nuestra red, por ejemplo, la dirección IP, el servidor de nombres de dominio y las estadísticas sobre su actividad en la red.
• Grabaciones de vídeo y audio: Si utiliza nuestros servicios de seguridad para el hogar y activa las funciones de grabación, nosotros podremos recopilar grabaciones de vídeo y audio.

Podemos recoger información sobre su persona a través de terceros, incluyendo:

• Información, como datos de contacto, información demográfica e información sobre sus intereses y compras que obtenemos de otras compañías para adaptar, según sus preferencias, nuestros servicios de programación, mercadeo y publicidad.
• Información sobre su facturación e historial de crédito de las agencias de información crediticia.
• Información sobre sus intereses, actividades e historial de empleo a través de las redes sociales y otros lugares en los que decida compartir información públicamente.
• Información sobre su interacción con anuncios en nuestros Servicios o anuncios que colocamos en sitios web de terceros de compañías de publicidad en línea.

Si decide invitar a otras personas a los Servicios, recopilaremos su nombre y el de la otra persona, sus direcciones de correo electrónico y/o sus números de teléfono para enviar un correo electrónico o un mensaje de texto y hacer un seguimiento de la otra persona. Se compromete a obtener el consentimiento de la otra persona antes de facilitarnos sus datos de contacto. También se compromete a no enviarnos los datos de contacto de un menor. Informaremos a cualquier otra persona que invite de que nos ha facilitado sus datos en el correo electrónico de invitación.

CÓMO UTILIZAMOS SU INFORMACIÓN

Utilizamos la información que recopilamos para proporcionar, mejorar y personalizar los Servicios según sus preferencias, comercializar y anunciar los Servicios a usted y a otros, solucionar problemas relacionados con los Servicios y asegurarlos, y responder a las solicitudes de las entidades gubernamentales o de los organismos encargados de hacer cumplir la ley. Podemos utilizar su información para fines adicionales, pero solo si obtenemos su consentimiento para ello.

CONOZCA MÁS

• Para proporcionar y gestionar nuestros Servicios: Podemos utilizar la información para proporcionarle los Servicios que ha solicitado, enviarle facturas, proporcionarle soporte técnico, autenticar el acceso a su cuenta, ayudarle con las actualizaciones, detectar y protegerle contra el fraude y el uso no autorizado de nuestros Servicios, proporcionarle contenidos personalizados, procesar y responder a sus consultas, administrar disputas y hacer cumplir nuestros derechos legales, incluyendo su acuerdo para recibir los Servicios. Además, podemos pedirle su opinión sobre el rendimiento de nuestros Servicios, el servicio de atención al cliente y el mantenimiento y las operaciones. En la medida en que lo permita la legislación aplicable, podemos monitorear y grabar nuestras comunicaciones con usted, incluyendo los correos electrónicos, los chats y las llamadas, con fines de capacitación, garantía de calidad y para registrar los detalles de los Servicios que nos solicite.
• Para mejorar nuestros servicios:
  – Podemos utilizar medición de audiencia y otros datos demográficos sobre usted para mejorar nuestros Servicios y hacer que la programación y la publicidad sean más relevantes. También podemos utilizar esta información para distribuir y entregarle programación y publicidad relevante.
  – La información sobre audiencia puede utilizarse para determinar qué programas son los más populares, cuántas personas ven un programa hasta su conclusión y si la gente ve los anuncios. El análisis de esta información ayuda a mejorar nuestro servicio de televisión por cable y otros Servicios y hace que la programación y la publicidad sean más relevantes para nuestros suscriptores; también nos permite distribuir y entregarle programación y publicidad relevante sin revelar información personal identificable a los programadores o anunciantes.
  Datos de actividad pueden utilizarse para ayudarnos a conocer la popularidad de ciertos programas y la forma en que nuestros clientes en general prefieren ver ciertos tipos de programación utilizando el servicio de televisión por cable, incluyendo si les gusta ver ciertos programas en directo, a la carta, en dispositivos móviles o en línea. Esto puede requerir que comparemos o combinemos los datos de actividad en nuestro sistema de cable con los datos de actividad en línea.
• Para personalizar nuestros Servicios:
  – Esto nos permite personalizar su configuración en nuestros productos y Servicios para que no tenga que cambiarla cada vez que los utilice.
  – Podremos utilizar los datos de localización para identificar cuál de nuestros sistemas le presta servicios y así proporcionarle información relevante relacionada con nuestros Servicios en su zona.
• Para mercadeo y publicidad: Es posible que utilicemos información para hacerle llegar nuestra publicidad y la de terceros en nuestros inmuebles o en sitios web y aplicaciones de terceros, medir la eficacia de nuestra publicidad, ofrecerle recomendaciones de contenido y enviarle promociones y ofertas. También podremos utilizar los datos de actividad para determinar si la promoción de contenido y servicios de determinadas maneras ayuda a atraer a una mayor audiencia y a más clientes. Podremos comparar o combinar la información, como los datos de actividad que recibimos cuando usted utiliza los servicios de televisión por cable para ver contenidos o publicidad con la información sobre su uso de los contenidos y la publicidad que ofrecemos en otras plataformas, como los dispositivos DVR, los Sitios Web y las apps. Lo hacemos para entender mejor cómo nuestros clientes acceden y utilizan nuestros productos y servicios en todos los lugares que les ofrecemos.
• Para la resolución de problemas: Es posible que recopilemos datos de actividad asociados a dispositivos concretos, como decodificadores, dispositivos portátiles y otros dispositivos compatibles, para saber dónde prestar los Servicios y cómo solucionar los problemas.
• Para mantener la seguridad de nuestros sistemas: Podremos utilizar su información para proteger y asegurar nuestros Servicios, activos, red y operaciones comerciales y para detectar, investigar y prevenir actividades que puedan violar nuestras políticas o ser fraudulentas o ilegales. Es posible que utilicemos procesos automatizados para escanear los mensajes de correo electrónico entrantes y salientes para, por ejemplo, identificar y filtrar posibles mensajes de spam o dañinos. No leemos ni revelamos a terceros el contenido de sus mensajes de correo electrónico u otras comunicaciones en línea, a menos que la ley o un proceso legal nos obliguen a hacerlo.
• • Para el cumplimiento legal: Podemos utilizar su información para cumplir con procesos legales, tales como órdenes de detención, citaciones, órdenes judiciales y solicitudes legales de regulación o aplicación de la ley, y para cumplir con los requisitos legales aplicables.

CÓMO COMPARTIMOS SU INFORMACIÓN

Podremos compartir cualquier información que recopilemos cuando nos lo indique, y si fuera necesario, para prestarle nuestros Servicios, para responder a un proceso legal y para proteger nuestro establecimiento y la seguridad de nuestros empleados.

También podremos compartir la información con nuestros socios para ayudar a comercializar y mercadear nuestros Servicios. Consulte sus Opciones y Derechos en relación con su Información (más abajo), donde se explica cómo puede excluirse de nuestros usos o divulgaciones de información con fines de mercadeo o publicidad.

CONOZCA MÁS

• Afiliadas: Podemos compartir información con otros miembros de nuestro grupo de compañías.
• Servicios telefónicos: Solo utilizaremos, divulgaremos o permitiremos el acceso a su información según lo exija la ley o lo apruebe y según sea necesario para prestar servicios de comunicaciones u otros servicios necesarios o utilizados para la prestación del servicio de comunicaciones. Es posible que divulguemos su información personal identificable a terceros en relación con funciones y servicios como la identificación de llamadas y los servicios de directorio.
• Socios comerciales y otros terceros: Cuando decide participar en una oferta especial o realizar una transacción presentada por nosotros, pero proporcionada por nuestros socios comerciales, podemos revelar información a dichos socios comerciales cuando sea pertinente. Podremos revelar información limitada, incluyendo su nombre, dirección y nivel de servicio a otras entidades no afiliadas para la elaboración de «listas de correo» u otros fines que pueden o no estar relacionados con los Servicios, a menos que usted se oponga a dicha revelación por adelantado. Cualquier divulgación que hagamos en virtud de esta excepción no revelará, directa o indirectamente, el alcance de su visualización u otro uso de los Servicios o la naturaleza de cualquier transacción que realice a través de nuestro sistema de cable.
• Proveedores de servicios: Contratamos a proveedores para que realicen funciones comerciales específicas en nuestro nombre, y puede que ellos reciban de nosotros información o que la recopilen directamente. Estos proveedores están obligados por contrato a utilizar la información que compartimos con el único fin de proporcionar dichas funciones comerciales, que incluyen:
  – Funcionalidad de servicios de apoyo, como los proveedores que apoyan el servicio de atención al cliente y la gestión de las relaciones con los clientes, el desarrollo de aplicaciones, los envíos postales y las comunicaciones (correo electrónico, mensaje de texto, fax).
  – Empresas de auditoría y contabilidad, como las que nos ayudan a crear nuestros registros financieros.
  – Consultores de servicios profesionales, como las empresas que realizan análisis, ayudan a mejorar nuestro negocio, prestan servicios jurídicos o suministran recursos y asistencia basados en proyectos.
  – Servicios de análisis y marketing, incluyendo las entidades que analizan el tráfico en nuestras propiedades en línea, ayudan a identificar y comunicarse con los clientes potenciales y apoyan la distribución de las comunicaciones de mercadeo.
  – Proveedores de seguridad, como las entidades que ayudan a verificar y responder a los incidentes de seguridad, las notificaciones relacionadas a los Servicios y la prevención del fraude.
  – Proveedores de tecnología de la información, como las entidades que ayudan a diseñar, alojar y mantener sitios web, el almacenamiento de datos y software, y el funcionamiento de la red.
• Socios de publicidad en línea: Nos asociamos con compañías que nos asisten en la publicidad de nuestros Servicios, incluyendo socios que utilizan cookies y tecnologías de rastreo en línea para recolectar información para personalizar, reorientar y medir la efectividad de la publicidad.
• Agencias de seguridad pública y entidades gubernamentales: Si fuera permitido, y después de cumplir con los requisitos de las leyes locales aplicables, podemos revelar su información a representantes de un determinado gobierno, o para cumplir con procesos legales válidos. En estas situaciones, podemos vernos obligados a revelar información sobre un cliente sin el consentimiento de éste y sin notificárselo. En algunos casos en los que existen solicitudes u órdenes legales válidas para la divulgación de su información, podemos notificarle las solicitudes u órdenes y entonces puede depender de usted objetar o tomar medidas específicas para evitar cualquier divulgación de conformidad con dichas solicitudes u órdenes. Los organismos encargados de la aplicación de la ley pueden, con el correspondiente documento/orden legal, y sin notificárselo, obtener el derecho a instalar un dispositivo que supervise su uso de Internet y del correo electrónico, incluyendo las direcciones de los correos electrónicos enviados y recibidos y, en algunos casos, el contenido de esas comunicaciones, y/o su uso de nuestro servicio telefónico, incluyendo los listados de llamadas entrantes y salientes y, en algunos casos, el contenido de esas llamadas.
• Venta, fusión o adquisición: Podemos cambiar la titularidad u organización corporativa mientras proporcionamos los Servicios. Podemos transferir a otra entidad o a sus afiliadas o proveedores de servicios una parte o la totalidad de la información en relación con o durante las negociaciones de cualquier fusión, adquisición, venta de activos o de cualquier línea de negocio, cambio de control o transacción de financiamiento. No podemos garantizar que la parte adquirente o la entidad fusionada tengan las mismas prácticas de privacidad o traten su información como se describe en esta Política.
• Explotación infantil y trata de personas: La ley nos obliga a informar de cualquier evidencia que podamos tener o de la que tengamos conocimiento en relación con violaciones de las leyes relativas a la explotación infantil y/o la trata de personas.

CÓMO PROTEGEMOS SU INFORMACIÓN

Utilizamos salvaguardas administrativas, técnicas y físicas para proteger su privacidad y hemos tomado medidas clave para proteger su información, incluyendo, entre otras, el establecimiento de controles de seguridad tecnológicos y organizacionales para proteger su información. Sin embargo, no podemos garantizar que estas prácticas impidan todo intento no autorizado de acceso, uso o divulgación de su información. Si se produjera una infracción, lo notificaremos según exigido por la legislación aplicable.

SUS OPCIONES Y DERECHOS CON RESPECTO A SU INFORMACIÓN

Cómo acceder a su información

Puede obtener información sobre su cuenta utilizando nuestro gestor de cuentas en línea o las apps móviles, o poniéndose en contacto con nosotros a través de la información de contacto que figura a continuación. También puede examinar los registros que contienen su información poniéndose en contacto con nosotros y concertando una cita. Si desea inspeccionar nuestros registros los cuales contienen su información, nuestras oficinas están abiertas de 9:00 a 5:00 pm de lunes a viernes, hora local, excepto feriados. Protocolos locales pueden aplicar. Si su revisión revela un error en nuestros registros, lo corregiremos. Solo se le permitirá examinar los registros que contengan información sobre su cuenta.

• Liberty Communications of Puerto Rico / Liberty Mobile of Puerto Rico / Liberty Mobile of USVI / Broadband VI
  – Teléfono: (787) 657-3050
  – Correo electrónico: servicio@libertypr.com
• C&W (Flow, BTC, Cable & Wireless Networks y Cable & Wireless Business)
  – Correo electrónico: privacy@cwc.com
• C&W Panamá
  – Teléfono: +507 8822529
  – Correo electrónico: privacidad@cwpanama.com
• Liberty Telecomunicaciones de Costa Rica
  – Centro de llamadas: 1693
  – WhatsApp: 63111693
  – Facebook: @costaricaliberty
  – Twitter: @liberty_cr
  Instagram: liberty_cr
  – Correo electrónico: privacidadcr@lla.com

Tenga en cuenta que le pediremos que nos proporcione información para verificar su identidad antes de realizar cualquier cambio o de revelarle información.

Sus opciones sobre el uso y la divulgación de su información

Tiene derecho a prohibir o limitar determinados tipos de divulgación y mercadeo. Puede ponerse en contacto con nosotros para pedirnos que incluyamos su nombre en nuestras listas internas de «no llamar» y «no enviar correos» para que, en general, no reciba llamadas telefónicas o correos postales de mercadeo o promociones de nuestra parte, o realizados a petición nuestra (aún podrá recibir cierto mercadeo, como en nuestras facturas y otras comunicaciones relacionadas con el servicio y en las comunicaciones que usted inicie). Del mismo modo, siempre puede optar por no recibir futuros mensajes de mercadeo por correo electrónico de parte nuestra, haciendo clic en el enlace en el correo electrónico de mercadeo correspondiente, y siguiendo las instrucciones proporcionadas allí.

También tiene derecho a prohibir o limitar la divulgación de su información a terceros con fines de «listas de correo» u otros fines descritos anteriormente en esta Política. Para restringir dichas divulgaciones, puede ponerse en contacto con nosotros en la información de contacto de la sección anterior. Por favor, incluya su nombre, dirección y número de cuenta cuando se ponga en contacto con nosotros con este fin.

Sus derechos de ejecución

Puede tener todos o algunos de los siguientes derechos con respecto a su información, dependiendo de su ubicación o residencia. Póngase en contacto con nosotros para ejercer sus derechos.

• Acceso y portabilidad: Solicitar acceso a los datos personales que almacenamos sobre usted o solicitar la transmisión de sus datos a un tercero.
• Corrección: Solicitar que rectifiquemos los datos personales inexactos o incompletos que almacenamos sobre usted.
• Eliminación: Solicitar que borremos los datos personales cuando ya no sean necesarios para la finalidad para la que fueron recogidos, cuando retire el consentimiento y no exista ninguna otra base jurídica para el procesamiento, o cuando considere que sus derechos fundamentales a la intimidad y a la protección de datos tienen más peso que nuestro interés legítimo en continuar con el procesamiento.
• Restricción del procesamiento: Solicitar que restrinjamos el procesamiento de los datos personales si hay una disputa sobre la exactitud de los datos; si el procesamiento es ilegal; si el procesamiento ya no es necesario para los fines para los que se recogió, pero usted lo necesita para el establecimiento, el ejercicio o la defensa de reclamaciones legales; o si su solicitud de oposición al procesamiento está pendiente de evaluación.
• Objeción al procesamiento: Oponerse al procesamiento de sus datos personales basado en nuestros intereses legítimos o para el mercadeo directo (incluyendo la elaboración de perfiles). Dejaremos de procesar los datos a menos que existan motivos legítimos imperiosos para nuestro procesamiento que prevalezcan sobre sus intereses, derechos y libertades, o con el fin de hacer valer, ejercer o defender reclamaciones legales
• Transferencias: Obtener información y una copia de las salvaguardas que utilizamos para transferir datos personales entre jurisdicciones.
• Quejas: Presentar una reclamación sobre nuestras acciones de recogida y procesamiento de datos ante la autoridad supervisora de privacidad de su jurisdicción.

Sus opciones de mercadeo

Tiene opciones para limitar la información que nuestros socios y nosotros recopilamos con fines publicitarios en línea.

• Puede desactivar las cookies en su navegador o en su dispositivo móvil a través de sus menús de configuración. Su dispositivo móvil puede darle la opción de desactivar la funcionalidad de mercadeo. Debido a que utilizamos cookies para apoyar la funcionalidad del Servicio, deshabilitar las cookies puede también deshabilitar algunos elementos de los Servicios.
• Las siguientes organizaciones de industria ofrecen opciones de exclusión para las compañías que participan en ellas: Network Advertising Initiative, Digital Advertising Alliance, y European Interactive Digital Advertising Initiative.
• Utilice nuestro menú de configuración de cookies.

Si ejerce estas opciones, tenga en cuenta que puede seguir viendo publicidad, pero no será personalizada. El ejercicio de estas opciones tampoco impedirá que otras compañías le muestren anuncios personalizados. Si elimina las cookies, puede que también elimine sus preferencias de exclusión. En este momento no responderemos a las señales de «Do Not Track».

OTRA INFORMACIÓN IMPORTANTE

¿Cuánto tiempo conservamos la información de identificación personal?
Podremos almacenar su información siempre que tengamos una necesidad comercial legítima para ello.

Transferencia de datos entre jurisdicciones
Formamos parte de un grupo internacional de compañías (el «Grupo Liberty Latin America») y podemos recoger, procesar y almacenar su información en varios países. También podemos transferir su información dentro del Grupo Liberty Latin America y a nuestros proveedores de servicios. Las leyes de privacidad de datos que rigen el uso y la transferencia de datos en otros países pueden no ser las mismas que las de su país; sin embargo, nos aseguraremos de que se proporcione un nivel de protección adecuado para proteger su información.

Información sobre los niños
Nuestros Sitios Web y apps están dirigidos a usuarios mayores de 13 años. No recopilamos conscientemente información sobre los niños. Si descubrimos que hemos recogido inadvertidamente información de alguien menor de 13 años, eliminaremos esa información. Póngase en contacto con nosotros si tiene alguna duda.

DIVULGACIONES DE PRIVACIDAD PARA JURISDICCIONES ESPECÍFICAS

Estados Unidos, Puerto Rico y las Islas Vírgenes de EE.UU. – Información de Red Propietaria del Cliente («CPNI»)

Cuando le proporcionamos servicios de telecomunicaciones, podemos recopilar cierta información que se pone a nuestra disposición únicamente en virtud de nuestra relación con usted, como el tipo, el destino, la configuración técnica, la ubicación y la cantidad de uso de dichos servicios. Esta información, así como la información de facturación relacionada, se conoce como Información de Red Propietaria del Cliente (customer proprietary network information, “CPNI” por sus siglas en inglés). Tiene el derecho, y nosotros la obligación legal, según la ley federal de los Estados Unidos, de proteger la confidencialidad de la CPNI.

De acuerdo con la ley federal, podemos utilizar y divulgar su CPNI sin su permiso para proteger nuestros derechos o bienes; para proteger a los usuarios de nuestros Servicios y a otros proveedores de telecomunicaciones (carriers) del uso fraudulento, abusivo o ilegal de dichos Servicios o de la suscripción a los mismos; para cumplir con cualquier ley, orden judicial o citación (tenga en cuenta que podemos vernos obligados a divulgar su CPNI en determinadas circunstancias); para prestarle Servicios de conformidad con su contrato de servicios de telecomunicaciones; para prestar servicios de instalación, mantenimiento y reparación del cableado interior; para realizar investigaciones sobre los efectos de los radios celulares en la salud; para mercadear servicios como la marcación rápida, la asistencia de directorio proporcionada por ordenador, la supervisión de llamadas, el rastreo de llamadas, el bloqueo de llamadas, la devolución de llamadas, la repetición de marcación, el seguimiento de llamadas, la llamada en espera, la identificación de llamadas, el desvío de llamadas, determinadas funciones de centrex u otros servicios dentro de la misma categoría o categorías de servicio a lasque usted ya está suscrito; proporcionar equipos y funciones en las instalaciones del cliente; proporcionar servicios de contestación de llamadas, buzón de voz o mensajería, servicios de almacenamiento y recuperación de voz, almacenamiento y reenvío de faxes y conversión de protocolos.

Aunque la ley federal nos permite usar su CPNI para los propósitos descritos anteriormente, usted tiene el derecho de restringir los siguientes usos de su CPNI:

• Utilizar o compartir su CPNI para mercadear servicios, excepto en los casos indicados anteriormente; o
• Compartir su CPNI con nuestros afiliados o agentes para proporcionar o mercadear servicios a los que usted no está suscrito.

Dichos usos nos permite brindarle ofertas adaptadas a sus intereses y necesidades, pero puede restringir dicho uso de su CPNI poniéndose en contacto con nosotros por carta a Liberty Puerto Rico, Dispute & Claims Department, P.O. Box 192296, San Juan, PR 00919-2296, por correo electrónico en servicio@libertypr.com o por teléfono en cualquier momento en el 787-355-3535. Si no nos notifica en el plazo de 30 días del recibo de esta comunicación, asumiremos que tenemos su permiso para utilizar y divulgar la CPNI para estos fines de marketing. Puede revocar su autorización (opt-out) en cualquier momento. Su permiso, o la revocación del mismo, sigue siendo válido hasta que nos comunique lo contrario. Los Servicios que le proporcionamos no se verán afectados si usted niega o revoca su permiso. Si restringe el uso de su CPNI, aún puede recibir publicidad nuestra, pero no se basará en su CPNI.

Para su protección, no revelaremos sus registros de llamadas telefónicas a menos que usted autentifique su identidad. También exigiremos el uso de una contraseña para acceder a las cuentas en las que usted puede ver su CPNI en línea.

Jamaica

Para ponerse en contacto con el Oficial Protección de Datos de Flow Jamaica, envíe una carta o un correo electrónico a la siguiente dirección:

Responsable de la Protección de Datos
2-6 Carlton Crescent
Kingston, Jamaica
Att. Departamento Legal
privacy@cwc.com

CÓMO PUEDE PONERSE EN CONTACTO CON NOSOTROS ACERCA DE ESTA POLÍTICA

Si tiene algún comentario o consulta sobre esta Política o desea solicitar el acceso a su información, envíenos un correo electrónico a la dirección correspondiente incluida en la sección Sus Opciones y Derechos en relación con su Información, que se encuentra más arriba, o a privacidad@lla.com.

Para ver o descargar el documento en PDF, pulse aquí.

La información privada del cliente en la red o Customer Proprietary Network Information (“CPNI”, por sus siglas en inglés) es información que sabemos sobre usted exclusivamente como resultado del servicio telefónico que le ofrecemos, lo que incluye a qué planes está suscrito/a, cómo utiliza estos servicios y detalles como a quién ha llamado. (Su número de teléfono, nombre y dirección no se consideran CPNI.) Bajo la ley federal, usted tiene el derecho y nosotros tenemos el deber de proteger la confidencialidad de su CPNI.

De conformidad con nuestra Política de privacidad de los suscriptores y las reglas de la Comisión Federal de Comunicaciones, podemos utilizar, divulgar o permitir acceso a su CPNI al ofrecer el servicio de comunicaciones del cual se deriva dicha información; para ofrecer información de ubicación al personal de respuesta a emergencias; para facturar y cobrar por los servicios de comunicaciones; para mercadear ofertas de servicio en las categorías de servicio a las que usted ya está suscrito/a (en el caso de clientes que estén suscritos a más de una categoría de servicio, Liberty podrá compartir su CPNI con sus entidades afiliadas que también ofrecen servicio a dichos clientes); para ofrecer servicios de información o relacionados con el equipo a los clientes; para proteger nuestros derechos o propiedad o para proteger a los usuarios o a otras compañías de telefonía o proveedores de servicio del uso o la suscripción fraudulenta, abusiva o ilícita a dichos servicios; para investigar cualquier efecto en la salud de los servicios comerciales de radio móvil (“CMRS”, por sus siglas en inglés); para ofrecer servicios de instalación, mantenimiento o reparación; según lo requiera la ley; o según usted lo haya autorizado expresamente.

Además de los usos antes mencionados, la ley federal también nos permite solicitar su autorización para que cada una de nuestras compañías de comunicaciones afiliadas utilicen su CPNI para mercadear tipos de servicio a los cuales usted no está ya suscrito/a. Por ejemplo, podríamos utilizar la información sobre cuánto utiliza usted su servicio de teléfono fijo o la cantidad que paga por los servicios para seleccionarlo/a para recibir una oferta especial en servicios móviles. Dicho uso nos permitirá hacerle ofertas más adaptadas a sus intereses y necesidades. Si usted entiende que esta manera de utilizar su CPNI es aceptable, no será necesario que realice ninguna otra acción y su consentimiento a dicho uso se inferirá al cabo de treinta días. Si usted desea restringir nuestro uso de su CPNI para mercadear nuevos tipos de servicio, usted podrá optar por no otorgarnos dicha autorización, lo cual podrá hacer de forma gratuita llenando el formulario de solicitud de exclusión de uso de CPNI que podrá encontrar en https://www.libertybusinesspr.com/legal/ o llamándonos al 1-800-331-0500. Optar por no otorgarnos esta autorización no limitará nuestro derecho de utilizar su CPNI de cualquiera de las maneras especificadas en el párrafo anterior.

Optar por restringir nuestro uso de su CPNI no afectará su capacidad de utilizar ninguno de sus servicios. Puede cambiar de opinión en cualquier momento sobre autorizarnos o no autorizarnos a utilizar su CPNI. Si usted restringe el uso de su CPNI, podría recibir información de mercadeo de parte de nosotros de todas maneras, pero esta información no se basaría en la utilización de su CPNI. Cualquier autorización o negación de autorización sobre el uso de su CPNI será válida hasta que usted revoque o limite de manera afirmativa dicha aprobación o negación. Sin embargo, repetiremos esta notificación regularmente para recordar a nuestros clientes sobre sus derechos y opciones. Nos autorice o no a utilizar su CPNI para ofrecerle productos o servicios adicionales, puede estar seguro/a de que Liberty se toma muy en serio la privacidad de la información de nuestros clientes y le agradece que nos brinde la oportunidad de ofrecerle comunicaciones de calidad.

To view or download the PDF document, click here.

Thank you for choosing Liberty Business as your cable television, Internet, and/or telephone service provider. This Commercial Service Agreement (“Agreement”) sets forth the terms and conditions that apply to all Services provided by Liberty Communications of Puerto Rico LLC, formerly known as Liberty Cablevision of Puerto Rico, LLC (the “Company”) to you (“you”, “your business”, or “Customer”). Services include cable television, Internet, telephone, telecommunications, cloud storage, and any other service (together, the “Services,” and individually, a “Service”) we may provide to you.

It is our policy to present you with a Work Order and/or Service Order either in electronic or print form when you initiate service or when we visit your business to install Services or address service problems. By signing your Work Order and/or Service Order or using our Service(s), you accept and agree to be legally bound by the terms and conditions set forth in this Agreement. Any Customer who does not agree to be bound by these terms should immediately stop use of the Service(s) and notify our Customer Service Department to terminate the account, subject to any applicable termination fees.

This Agreement contains a binding arbitration provision in Section 13, which provides that you and the Company agree to resolve certain disputes through arbitration and affects your rights under this Agreement with respect to all Services. Subject to certain restrictions, you have the right to opt out of the arbitration provision.

The terms and conditions in the “GENERAL TERMS AND CONDITIONS” section below are applicable to all Services. Additional terms and conditions apply to Liberty’s provision of Voice, Internet and Video, and should be reviewed below in the “ADDITIONAL TERMS APPLICABLE TO VOICE SERVICE” section, “ADDITIONAL TERMS APPLICABLE TO INTERNET SERVICE” section, or the “ADDITIONAL TERMS APPLICABLE TO VIDEO SERVICE”, as applicable.

LIBERTY COMMERCIAL SERVICE AGREEMENT – GENERAL TERMS AND CONDITIONS FOR ALL SERVICES

1. Service Location, Access, and Installation.

a. Access. You grant Liberty and its agents the right to enter the property at which the Service(s) and/or Company Equipment, as defined below, will be provided (the “Service Location”) during reasonable hours to install, maintain, configure or otherwise perform work related to the Service(s). You warrant that you are the owner of the Service Location or that you have authority to allow Liberty to enter the Service Location. You further grant Company all necessary easements to provide Service(s) to you and others in the same cable system. If you are not the owner of the Service Location, you agree to obtain permission from the owner of the property and provide to Liberty, if requested, proof of such permission. Liberty reserves the right to perform underground installations from the foundation to the building through the shortest and most reasonable route. If Customer is not the owner of the building, Customer pledges to indemnify and hold the Company harmless of any liability for any claims that the owner of the property may make as a result of the Service(s) provided under this Agreement.

b. Installation Review; Interference. Company may perform an installation review of each Service Location prior to installation of the Services. Upon request, Customer shall provide Company with accurate site and/or physical network diagrams or maps of a Service Location, including electrical and other utility service maps, prior to the installation review. If Company determines that safe installation and/or activation of one or more of the Services will have negative consequences to Company’s personnel or network or cause technical difficulties to Company or its customers, Company may terminate the Work Order and/or Service Order effective upon written notice to Customer or may require Customer to correct the situation before proceeding with installation or activation of the Services. If at any time (i) proper operation of Company Equipment or provision of a Service is subject to interference or obstruction due to any cause other than Company’s actions or (ii) such interference or obstruction, or its cause, may endanger, hinder, harm or injure Company’s personnel or network and/or cause technical difficulties to Company or its customers, Company may terminate the affected Work Order(s), Service Order, and/or this Agreement without liability upon written notice to Customer.

c. Site Preparation. Customer shall be responsible for necessary preparations at its location(s) for delivery and installation of Company Equipment and the installation and ongoing provision of Services, including the relocation of Customer’s equipment, furniture and furnishings as necessary to access the Equipment or Services. Upon request, Customer shall provide any available electrical, utility service, and/or general physical network diagrams or maps prior to installation or maintenance work to be undertaken by Company.

d. Installation. Company will schedule one or more installation visits with Customer. Customer or a Customer authorized representative must be present during installation. If during the course of installation, Company determines additional work is necessary to enable Company to deliver the Services to the Service Location, Company will notify Customer of any additional charges. If Customer does not agree to pay such charges by executing a revised Work Order and/or Service Order within five (5) business days of receiving the same, Customer and Company shall each have the right to terminate the applicable Service Order, Work Order and/or this Agreement. Customer shall connect Customer’s computer or network to applicable Company-provided Equipment to enable access to the Services. Company shall be responsible for reasonable restoration efforts necessary to address any displacement resulting from excavation.

e. Limitation on Company Liability for Installation. Company shall not be liable for any work Company performs as part of any installation, including without limitation any assistance Company’s representatives may provide to Customer in fulfilling Customer’s obligations for site preparation under this section. Customer expressly waives any claims it may have against Company for Company’s work related to site preparation or the installation, relocation, or other handling of Company Equipment or Customer Equipment.

2. Company Equipment, Software and Marks.

a. You acknowledge that, except for wiring installed inside the Service Location or equipment purchased by you from the Company, any converter box, remote control, cable modem, equipment and facilities we install, or provide for you to self-install, along with any equipment we lease to you (collectively, “Company Equipment”), is for your use only for purposes of using the Services, and remains Liberty’s property.

b. You are responsible for safeguarding, protecting, and preventing the Company Equipment from being altered, damaged, lost, destroyed, or stolen. You agree to take reasonable security measures and procedures with respect to the use of and access to the Service and/or Company Equipment. You agree to return the Company Equipment to us when so required or upon termination of Service(s). You agree that you shall not allow the Company Equipment to be serviced, opened, or altered by anyone other than our employees or agents. You may not permit any attachments to, alteration of, or tampering with the Company Equipment.

c. You are responsible for having a surge protector, ensuring an adequate ground connection, and connecting Company Equipment to such a surge protector. If Customer does not return any Company Equipment or it is destroyed or unusable, you agree to pay the current replacement cost of the Company Equipment. Liberty suggests that Company Equipment in your possession be covered by property insurance. Liberty shall have no obligation with regards to the use and operation of security cameras and/or closed circuit systems, Customer Equipment, as defined below, or any other equipment not provided by Liberty connected to Company Equipment.

d. The Services and Company Equipment, including any firmware or software that may be embedded in the Company Equipment or used to provide the Services, are protected by trademark, copyright, and/or other intellectual property laws and international treaty provisions.

e. Unauthorized use of Company Equipment or Service(s) may constitute a violation of federal and state law. You will be liable for all unauthorized use of the Service(s) and for any and all stolen Company Equipment and/or Services. You agree to notify us immediately, in writing or by calling our Customer Service Department during normal business hours, if you become aware at any time that Company Equipment has been stolen or that Services are being stolen or used without authorization. If you fail to notify us in a timely manner, your Service(s) may be terminated without notice, with additional charges to you.

f. Any unauthorized connection to, or tampering with, any Company Equipment, or any theft of Services, shall be cause for immediate suspension of Services, termination of this Agreement and/or legal action, at Company’s discretion. In the event of any unauthorized connection to, or tampering with, Company Equipment, or any theft of Services, Company shall be entitled to recover damages from you, including the value of any Services and/or Company Equipment obtained in violation of this Agreement. You agree to pay Company’s costs incurred in collecting any damages under this Agreement, including Company’s attorney fees.

g. Should any antenna, or signal amplification system for use in connection with communication equipment hereafter be installed on the Service Location which interferes with the Services, Company shall not be obligated to distribute a signal to the Service Location better than the highest quality which can be furnished without additional cost to Company as a result of such interference, until such time as the interference is eliminated.

3. Customer Equipment.

“Customer Equipment” means any Customer-owned or provided software, hardware or services that you elect to use in connection with the Service(s).

a. Except as otherwise specifically provided in this Agreement, any Work Order(s) and/or Service Order, Customer shall be responsible for the maintenance or repair of any Customer Equipment, and Company shall not be responsible for any maintenance or repair.

b. Customer acknowledges that Customer Equipment poses a security risk to Company’s network and Company Equipment, and Customer agrees it shall implement reasonable security measures and procedures with respect to Customer Equipment, including but not limited to maintaining physical security, password protection, and authentication for access to Customer Equipment. Customer is solely responsible for any security devices Customer chooses to connect or install on his/her computer device, in addition to any transmissions to or from Customer or its authorized Users. Customer shall be liable to Company for all damages, costs, and fees resulting from any unauthorized use, sharing, access, eavesdropping or any associated risks of unauthorized use of Customer Equipment, including the value of any Services obtained in violation of this Agreement. You also agree to pay Company’s costs incurred in collecting any damages under this Agreement, including Company’s attorney fees.

c. You warrant you are either the owner of the Customer Equipment or that you have the authority to give us access to the Customer Equipment. You should call our Customer Service Center to find out if the Customer Equipment meets our technical, security and other requirements. We reserve the right to disallow the use of Customer Equipment that we determine is not compatible with our network or is altered or tampered in any way. Except as otherwise specifically provided in this Agreement or any Work Order(s) and/or Service Order, we shall have no obligation to provide, maintain, or service Customer Equipment, including, but not limited to, Customer Equipment to which Company or a third party has sent software or downloads. Notwithstanding the foregoing, in the case Company provides any type of assistance related to Customer Equipment, Company will not be liable for any damages or mal functioning.

d. You agree that the following limitation of liability applies: COMPANY DOES NOT WARRANT THAT CUSTOMER EQUIPMENT WILL ENABLE YOU TO SUCCESSFULLY INSTALL, ACCESS, OPERATE, OR USE THE SERVICE(S). YOU ACKNOWLEDGE THAT ANY SUCH INSTALLATION, ACCESS, OPERATION, OR USE COULD CAUSE DAMAGE TO CUSTOMER EQUIPMENT. COMPANY SHALL NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY SUCH FAILURE OR DAMAGE, INCLUDING LACK OF 911/E911 OR DIALING ASSOCIATED WITH A SECURITY SYSTEM. The foregoing limitation of liability is in addition to and shall not limit any other limitation of liability set forth in this Agreement.

4. Limitations of service and liability.

a. WE PROVIDE ALL SERVICE(S) ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER LIBERTY, ITS AFFILIATES, EMPLOYEES, AGENTS, NOR CONTRACTORS WARRANT THAT THE COMPANY EQUIPMENT OR SERVICE(S) WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR TRANSMIT UNCORRUPTED COMMUNICATIONS. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED AND EXCLUDED UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.

b. LIBERTY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOSSES, OR INCONVENIENCES THAT CUSTOMER OR USER OF THE SERVICES MAY FACE (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, PERSONAL INJURIES, OR DEATH) THAT RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH (A) YOUR RELIANCE ON OR USE OF COMPANY EQUIPMENT OR THE SERVICE(S) OR (B) THE INSTALLATION, SELF-INSTALLATION, MAINTENANCE, FAILURE, OR REMOVAL OF ANY COMPANY EQUIPMENT, CUSTOMER EQUIPMENT, OR THE SERVICE(S) (INCLUDING, BUT NOT LIMITED TO, ANY MISTAKES, OMISSIONS, INTERRUPTIONS, HARDWARE OR SOFTWARE BREACH, FAILURES OR MALFUNCTIONS, DELETION OR CORRUPTION OF FILES, WORK STOPPAGE, ERRORS, DEFECTS, DELAYS IN OPERATION, DELAYS IN TRANSMISSION, OR FAILURE OF PERFORMANCE OF THE SERVICES(S), COMPANY EQUIPMENT, OR CUSTOMER EQUIPMENT, OR ANY OTHER MISTAKES, OMISSION,S, LOSS OF CALL DETAIL, E-MAIL, VOICEMAIL, OR OTHER INFORMATION OR DATA).

c. Customer hereby also acknowledges that in order to provide the Services, Liberty uses state and municipal facilities and easements and/or rights of way, as well as those of telephone and electric power companies, and that the continued use of said facilities cannot be guaranteed by Liberty. Therefore, in the event that the use of these facilities and easements and/or right of way is denied for any reason and Liberty, in the exercise of its discretion, determines that it is unable to provide the Services by way of the use of alternate routes, the Service(s) under this contract shall be interrupted or terminated. You agree that you shall make no claim against Liberty due to such interruption of Services.

5. Credits for interruptions in Services.

At times, Liberty may interrupt the Services temporarily to make repairs and/or make modifications to the system that are necessary to guarantee the continuity and/or improve the quality of its services. In the presence of these interruptions, the Company shall be liable solely for making prorated adjustments on the bill pursuant to the applicable laws and regulations. Requests for credit for time without Service may be made by mail, by telephone, through our Webpage or at our Customer Service Centers. After the corresponding analysis of such request and the records in the System, Liberty shall award the applicable credits based on the results of the analysis at a rate of 1/30th of Customer’s monthly bill for every day with four (4) hours or more without Service. Customer must present any credit request for interruption of Services to Liberty within a period of thirty (30) days from the beginning of the interruption in Service. Nevertheless, Customer shall have the obligation of notifying Liberty about the interruption in Service, whether by telephone or by visiting Liberty, within a period of three (3) days from the beginning of said interruption for the request to be granted. This credit shall not be awarded if the interruption is due to negligence, nonpayment, or violation of the terms and conditions of the Agreement on the part of Customer.

In no way shall Liberty be liable for crediting an amount above the rate for the Services during a month in which there are damages or losses. In no event shall we be liable for any failure or interruption of Service, including without limitation those failures and interruptions resulting in part or entirely from circumstances beyond our control, such as weather, natural disasters, interruptions in electric power, fiber/cable cuts, civil disturbances, terrorist acts, action or inaction by government authorities or any other cause that is unforeseen or out of the control of Liberty

6. Use of Services.

You agree to use the Services solely as specified in this Agreement and any Service Order and/or Work Order. You will not use the Company Equipment at any time at an address other than the Service Location without our prior written authorization. You agree and represent that you will not resell or permit another to resell the Service(s) or system capacity in whole or in part. You will not use or permit another to use the Company Equipment or the Service(s), directly or indirectly, for any unlawful purpose, including, but not limited to, in violation of any posted Company policy applicable to the Service(s). Use of the Company Equipment or Service(s) for transmission, communications or storage of any information, data or material in violation of any U.S. federal, state or local regulation or law is prohibited. You acknowledge that you are accepting this Agreement on behalf of all persons who use the Company Equipment and/or Service(s) at the Service Location and that you shall have sole responsibility for ensuring that all other users understand and comply with the terms and conditions of this Agreement and any applicable Company policies including, but not limited to, acceptable use and privacy policies available on our website. You further acknowledge and agree that you shall be solely responsible for any transactions, including, without limitation, purchases made through or in connection with the Service(s). Violation of any part of this section of this Agreement is grounds for immediate termination of this Agreement, or immediate suspension of Service, solely in Company’s discretion, in addition to any other rights the Company may have.

7. Deposit.

Liberty reserves the right to request a deposit from Customer. The deposit amount shall be determined based on Customer’s credit history and shall serve as a partial security of any balance owed by Customer. The Company may change the deposit amount to be requested based on the payment and/or consumption history of Customer. Liberty may also require Customer to make a deposit for the use of the converter(s) and for their repair or replacement, and/or any other equipment owned by the Company. See Section 2 of this Agreement regarding your liability for the Company Equipment. The deposit shall generate interests pursuant to current laws. Upon disconnecting the Services, the Company may apply the deposit to the payment of balances owed by Customer, including, without limitation, charges for early termination, damage, loss, alteration, or destruction of Company Equipment, without necessarily providing any prior notice. If not applied for those purposes, Company will manage the deposit according to applicable legislation.

8. Payments for Service(s).

a. You agree to pay all charges associated with the Service(s), including, but not limited to: installation/service call charges; monthly service charges; paper billing charges; measured and per-call charges; charges for the use of Company Equipment; charges for customer requested removal, modification and/or or transfer of Company Equipment; and applicable federal, state, and local taxes, fees and regulatory charges, and other charges as set forth in your invoice. For more information about current rates please call us. Not all fees and/or regulatory charges apply to all Service(s).

b. . Liberty shall provide you the Service(s) based on the type and amount of programming and Service(s) requested. The contractual price may vary depending on the timeframe of the Offer. All charges related to the Service(s) are billed monthly and are paid in advance on or before the day indicated on the bill as the due date, which is twenty (20) days after the Billing Date. Recurring monthly charges are nonrefundable should you request a suspension or reduction of Service(s). Nonrecurring service charges are paid in the next bill.

c. Customer may choose between paper and electronic billing. If you select paper billing, we will send the statement to the postal address provided in the Service Order or given to the Customer Service Representative, subject to a $3.00 monthly charge. If you opt for electronic billing, you must provide a valid e-mail address and enroll in our “E-bill” system through mi.libertypr.com within twentyfive (25) days from the date of installation. We will send you an e-mail with instructions on how to do this. If you do not receive this e-mail within a week from the installation date, please contact Customer Service immediately to validate your e-mail address. Failure to enroll within the twenty-five (25) days will result in an automatic conversion to paper billing, and you will be charged the $3.00 monthly charge. You may modify the billing method at any time through mi.libertypr.com or by calling Customer Service. Payment can be made in any of the ways described on your bill. If you opt for the automatic debit benefit, you will continue to receive monthly bills showing payments made from your account.

d. If you do not pay within thirty (30) days from the Billing Date, you will be charged an administrative late fee (“Late Fee”). Should the nonpayment continue for twenty (20) additional days, Liberty may disconnect any or all Service(s) subject to applicable law. Any Late Fee, charges, or assessments due to late payment or nonpayment are liquidated damages intended to be a reasonable estimate of our costs from late payment or nonpayment, and are not penalties or interest. If you resume Service(s) after any disconnection, we may charge a reconnection fee, installation fee, and/or service activation fee. Nevertheless, you shall remain liable for any unpaid service fees, Late Fees, and for any unreturned Company Equipment. If we use a collection agency or attorney to collect money or equipment you owe us, you agree to pay reasonable costs of collection, attorneys’ fees, and arbitration or court costs.

9. Changes to Services, Rates, and Other Changes.

Company may, at any time and periodically, change our Service(s), Company Equipment, and rates or charges, with or without notice, subject to applicable law. As examples, we may: change programming; increase or change fees and charges for the Services; change the terms, policies, practices and procedures relevant to any Service; make changes affecting equipment or software; or change the features, functionalities, characteristics and specifications of any Service. If we provide you with notice of any change, we may provide it by any reasonable means, including in your bill, e-mail, or any other communication permitted by applicable law. You may terminate your Service(s) immediately if you do not accept any change in Service, subject to any applicable termination fees, but your continued use of the Service(s) thirty (30) days after the change will be deemed your acceptance of that change.

10. Term.

Except for those provisions which by their nature survive the termination of this Agreement, this Agreement will be in effect from the time that Services are activated until (1) it is terminated as provided for by this Agreement or by any addendum to this Agreement or (2) it is replaced by a revised Agreement. If you have agreed to an annual or two year agreement, you will be subject to Section 11(a) of this Agreement. If you have agreed to a monthly agreement, you will be subject to Section 11(b) of this Agreement. Please refer to your Work Order and/or Service Order for the Term of this Agreement.

a. Annual or two year Agreement: You agree that the term of duration of your Agreement shall be twelve (12) or twenty four (24) months from the installation and activation date (the “Term”), as specified in your Work Order or Service Order. You agree not to cancel the Services rendered under this Agreement prior to the date on which the term expires. The rates included in the Agreement are valid solely with regard to the accepted offer that may combine Services offered by the Company. If you cancel any of the Services agreed to in the Agreement, from the time of cancellation, normal rates shall apply. If you voluntarily cancel all of the Services included in the Agreement or if they are cancelled due to your breach of the Agreement prior to the expiration of the Term, you shall be in violation of the terms established in the Agreement and you will be charged a cancellation fine equivalent to the total balance of remaining monthly payments according to the current term or two hundred dollars ($200.00), whichever is less, in addition to the debt, whichever is less, plus the debt for the Services rendered until the end of your current billing cycle. Additionally, Customer understands that at the end of the original term, this Agreement shall renew automatically for additional terms of one (1) month each, with the current rates and discounts on the date of each renewal being applicable and any cancellation shall be effective at the end of the corresponding month. As of the automatic renewal, Customer may request to terminate the Agreement at any time without any penalty and said cancellation shall be effective at the end of the billing cycle in progress at the time of cancelling. Please refer to Section 11for more details on Terminations by Customer.

b. Monthly Agreement: You agree that the term of your Agreement shall be one month as of the start date of the billing cycle for your account, which may be the same date as the installation or a few days later. The Agreement shall renew automatically for periods of one month. Customer may cancel the Agreement at any time without any penalty and said cancellation shall be effective at the end of the billing cycle in progress at the time of cancelling. Please refer to Section 11 for more details on Terminations by Customer

11. DEFAULT; SUSPENSION OF SERVICE; TERMINATION.

No express or implied waiver by Company of any event of default shall in any way be a waiver of any further subsequent event of default. Nothing herein, including Termination, shall relieve Customer of its obligation to pay Company all amounts due.

a. Default by Customer. Customer shall be in default under this Agreement if Customer does one or more of the following things (each individually to be considered a separate event of default) and Customer fails to correct each such noncompliance within thirty (30) days of receipt of written notice (including any notice provided in any bill):
i. Customer is more than 30 days past due with respect to any payment required hereunder;
ii. Customer otherwise has failed to comply with the terms of this Agreement or any other Service Order(s) incorporated herein

b. Customer Termination for Convenience. Subject to any applicable early termination fees, you may terminate this Agreement by notifying the Company by phone call, letter, or in person at our Customer Service Centers. The amounts for charges related to installation shall not be returned. You are responsible for payment of any amount owed until the effective date of cancellation, including all service fees and related charges, and for the return of all Company Equipment. You must return all Company Equipment on or before the last day of your then current billing cycle in any of our Customer Service Centers in order to prevent an equipment collection charge (“Equipment Collection Charge”). You also have the option of coordinating via telephone with one of our Customer Service Representatives the collection of Company Equipment, subject to the Equipment Collection Charge. Termination will be effective at the end of the current billing cycle, regardless of whether you return or coordinate the collection of the Company Equipment before that date. Liberty may refuse to sign a new agreement with any Customer who has an outstanding debt to Company. Should the owed balance not be paid off, it shall continue to accrue administrative fees. Furthermore, Liberty may inform credit reporting agencies of the late payment and the amounts owed as of date. Lastly, Liberty may use any deposit that Customer may have made to satisfy any outstanding amounts owed.

c. Self-Installation: If you self-install Company Equipment, Service charges begin the earliest of (1) the day on which you picked up Company Equipment at one of our locations, (2) the day you install the Service(s), (3) the day your order for the Service(s) is entered into our billing system if Company Equipment is not required for the Service(s) or a few days after the date we ship the Company Equipment to you:

d. Company’s Right to Terminate and Termination Charge. If Customer is in default, Company shall have the right, without prior notice, and in addition to any other rights of Company expressly set forth in this Agreement and any other remedies it may have under applicable law to:
i. Immediately suspend Services to Customer until such time as the underlying noncompliance has been corrected without affecting Customer’s on-going obligation to pay Company any amounts due under this Agreement as if such suspension of Services had not taken place;
ii. Terminate the Services, this Agreement or the applicable Work Order(s) and/or Service Order.

12. Dispute Resolution Procedure and Suspension of Service for Nonpayment.

Liberty provides you with the following procedure for settling complaints from its customers pursuant to the Telecommunications Act of 1996 (27 L.P.R.A. §265 et. seq.) and the “Reglamento sobre Manejo de Disputas y Suspensión de Servicios bajo la Jurisdicción de la Junta Reglamentadora de Telecomunicaciones” (Puerto Rico Telecommunications Bureau Regulation Number 8065 of August 31, 2011).

a. Scope of the procedure: This procedure applies to disputes that may arise between Liberty and its customers including billing and service objections and the procedure to follow with regard to the suspension of Service(s) for nonpayment.

b. First Stage – Billing or Service Objections:
i. Service related claims: may be made in writing by submitting your claim to (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) by fax 787-355-9804; (3) by sending an e-mail to servicio@libertypr.com; (4) via telephone by calling 1-787-355-3535; or (5) in person, by visiting our Customer Service Centers
ii. Monthly billing objections: you will have twenty (20) days from the Billing Date to present your objection, which may be made in writing by submitting your claim to (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) by fax 787-787-355-9804; (3) by sending an e-mail to servicio@libertypr.com; (4) via telephone by calling 1-787-355-3535; or (5) in person, by visiting our Customer Service Centers. YOU WILL HAVE TO MAKE A “PARTIAL PAYMENT” FOR THE AMOUNT THAT IS NOT BEING DISPUTED. THIS PAYMENT MUST BE RECEIVED BY LIBERTY WITHIN THIRTY (30) DAYS OF THE BILLING DATE IN ORDER TO AVOID THE LATE FEE THAT IS APPLIED THIRTY (30) DAYS AFTER THE BILLING DATE AND THE DISCONNECTION THAT IS PERFORMED TWENTY (20) DAYS AFTER THE FIRST THIRTY (30) DAYS EXPIRE. ADDITIONALLY, THE COMPANY WILL NOT BEGIN INVESTIGATING THE BILLING OBJECTION, NOR RECOGNIZE THE OBJECTION, UNTIL YOU PAY THE NON CONTESTED CHARGES AND ANY OTHER FUTURE, NON OBJECTED, CHARGES IN WHICH YOU INCUR WHILE THE OBJECTION IS PENDING RESOLUTION. Liberty shall have up to twenty (20) days to settle any dispute regarding charges included in the monthly bill.

c. Second Stage – Reconsideration of the Decision: If after having exhausted the Procedure described above, you are not satisfied with the resolution of your claim, you shall have twenty (20) days from the date Liberty’s decision is mailed to request a written reconsideration at PO Box 192296 San Juan, PR 00919-2296, Att. Disputes & Claims Department. You must include the following information: 1) name, mailing address and account number of Customer filing the complaint; 2) constructive facts of the claim; 3) reference to legal provisions if known; 4) remedy that is being requested; 5) signature of the petitioner; and 6) business phone number and any other where you can be reached. Within a period of twenty (20) days of having received the reconsideration request, Liberty will notify you of the resolution. If the decision in reconsideration is adverse to the Customer, you must pay the outstanding balance within thirty (30) days from the notification of the decision. If the Customer fails to pay or appeal for review to the Bureau, Liberty may suspend or disconnect the Service(s).

d. Third Phase – Bureau Review: You as a complainant have the right to request the Puerto Rico Telecommunications Bureau to review Liberty’s resolution of the claim. All Requests for Review must be presented before the Bureau within the non-extendable term of thirty (30) calendar days from the notification of Liberty’s final determination. You may present the complaint by mail to the Bureau to the following address: 500 Roberto H. Todd Ave., 18th Stop, San Juan, PR 00907-3981; present it in person in the Bureau during regular business hours; or present it through electronic means at radicaciones@jrtpr.pr.gov. For more information, you may contact the Bureau by telephone (787)756-0804 and 1-866-578-5500. Contemporarily with the presentation of you request for review at the Bureau, you must certify to the Bureau that you have sent a copy of the Request for Review to the Company. The Bureau shall not attend to complaints that have not first been submitted to Liberty as part of the Dispute Settlement Procedure. (See Telecommunications Act, 27 L.P.R.A. §269j).

e. Absent a final determination by Liberty of a Reconsideration Request (Second Phase), you may file your Request for Review with the Bureau within six (6) months (Third Phase), following the time prescribed for the notification of the Reconsideration Request determination.

13. Binding Arbitration Procedure.

a. PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES RESOLUTION OF DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT.

b. If you have a Dispute, as defined below, with Liberty that cannot be resolved through informal means and is not within the jurisdiction of the Puerto Rico Telecommunications Review Bureau to hear through the dispute resolution procedure set forth in Section 12 of this Agreement, you or the Company may elect to arbitrate that Dispute in accordance with the terms of this Arbitration Procedure rather than litigate the Dispute in court. Arbitration means that you will have a fair hearing before a neutral arbitrator instead of a court before a judge or jury. Proceedings in arbitration may also result in limited discovery. An arbitration award is subject to limited review by a court. By agreeing to this Arbitration Procedure, you may be waiving constitutional or statutory rights.

c. Agreement: This Arbitration Procedure establishes the conditions and the procedures related to a resolution through arbitration of any claim and/or dispute, as defined below that can arise between you and Liberty. This means that if either party chooses arbitration, neither you nor we have the right to litigate and/or present legal action in first instance before any court. As part of the requirements established here, your capacity to participate in a class action is limited.

d. Right to Opt Out: YOU MAY OPT OUT OF THIS ARBITRATION PROVISION (EXCEPT FOR THE SUB-SECTION TITLED CLASS ACTION WAIVER AND OTHER RESTRICTIONS) BY NOTIFYING LIBERTY OF YOUR INTENT WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST RECEIVE THIS AGREEMENT. YOU MAY OPT OUT THROUGH EITHER OF THE FOLLOWING OPTIONS (PLEASE INCLUDE YOUR NAME, ADDRESS, ACCOUNT NUMBER AND THE E-MAIL ADDRESS YOU USED TO REGISTER FOR YOUR LIBERTY ACCOUNT): (1) SENDING A LETTER STATING YOUR INTENT TO REJECT THIS DISPUTE RESOLUTION PROVISION TO LIBERTY AT LIBERTY COMMUNICATIONS OF PUERTO RICO LLC, LEGAL DEPARTMENT, P.O. BOX 192296, SAN JUAN, PR 00919-2296; OR (2) SENDING AN E-MAIL WITH YOUR INTENT TO REJECT THIS DISPUTE RESOLUTION PROVISION TO ARBITRATIONOPTOUT@LIBERTYPR. COM. OPTING OUT WILL NOT AFFECT ANY OF THE OTHER TERMS OF THIS AGREEMENT WITH LIBERTY AND YOU MAY REMAIN A LIBERTY CUSTOMER. IF YOU HAVE PREVIOUSLY OPTED OUT OF THIS ARBITRATION PROVISION, YOU WILL NOT BE REQUIRED TO DO SO AGAIN.

e. Class Action Waiver and Other Restrictions: The parties to any arbitration must be individually named. There shall be no right or authority for any claims to be arbitrated or litigated on a class action or consolidated or a purported representative capacity. The arbiter will only have the authority to resolve Disputes between you and the Company.

f. Applicable Law: This Arbitration Procedure will be governed by the Federal Arbitration Act, 9 U.S.C. §§1-16, as may be amended (“FAA”), and the corresponding and applicable regulation. This Arbitration Procedure will survive the cancelation of the Contract.

g. Definitions: As used in this procedure, the term “Dispute” means any dispute, claim or controversy – of any kind or nature, between you and Liberty that arises from or in relation with the Service(s) or the Liberty Commercial Service Agreement, be it based on a contract, statute, regulation, ordinance, and damages (including but not limited to fraud, false representation, fraudulent induction, negligence or any other intentional damage) or any other legal theory or in equity, including the validity, applicability or range of this Agreement and that of the class action waiver. “Dispute” also includes claims and/or disputes by or against a third party related to a provision or presentation of any product, service or benefit related to the Service(s) (including, but not limited to, third parties that use or access the Service, debt collectors and all of their agents, employees, directors and representatives) if and only if, the third party denominates itself as a co-party with you or us (or a claim with or against you or us), in relation to a claim from you or us against the others. As used in this Arbitration Procedure, the terms “you” and “us” include also any parent corporation, or all or most of its subsidiaries, affiliates, license holders, predecessors, successors, assignees, account buyers, all agents, employees, directors and representatives of any of the aforementioned and any third party that uses or gives any product, service or benefit. The term “Dispute” and/or “Claim” will have the broadest meaning possible that is feasible.

h. Arbitration Procedure: If you or Liberty choose to resolve your Dispute through arbitration, the party that initiates the arbitration will choose the following arbitration organization, which will apply the appropriate customer claim rules to arbitrate the Dispute:

American Arbitration Association (“AAA”)
335 Madison Ave., Floor 10
New York, NY 10017-4605
1(800)778-7879 www.adr.org

The FAA and not state arbitration laws will govern arbitration procedures for all Disputes. The arbitration proceeding shall be governed by the AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes that are in effect when the arbitration is initiated (collectively, “AAA Rules”). The AAA’s rules are available on its website at www.adr.org or by calling 1-800-778-7879. However, applicable federal law or Commonwealth of Puerto Rico law will provide the substantive law governing any Dispute. Any Commonwealth of Puerto Rico arbitration law will not be applicable under this Arbitration clause. If there is a conflict between this Arbitration Procedure and AAA Rules, the rules included in this Agreement will apply. If there is a conflict between this Arbitration Procedure and other terms in the Contract, this Arbitration Procedure will apply.

A single arbiter will resolve the Dispute. The arbiter will honor the privilege claims acknowledged by applicable law and will take reasonable steps to protect the customer’s account information and other proprietary or confidential information, including on the party’s request the use of protective orders to prohibit disclosure outside arbitration.

The arbiter will make the award in writing but will not be required to provide a statement of the reasons unless you or Liberty request one, in which case the arbiter will provide a brief statement of the reasons for his award. If the arbiter makes an adjudication of over $5,000.00, any of the parties can appeal the decision before a panel of three arbiters run by the AAA. The three members of this panel will be chosen according AAA Rules. The party that wishes to appeal the first arbiter’s decision will have thirty (30) days from the date of entry of the final award to file a written notice of appeal. The AAA will then notify the other party that the initial adjudication has been appealed. The three-arbiter panel will issue its decision within a period of one-hundred and twenty (120) days from the appeal notification date. The three-arbiter panel’s decision will be final and binding, except for any appeal rights that exist under the FAA.

i. Arbitration Restrictions: ALL DISPUTES COVERED BY THIS ARBITRATION PROCEDURE MUST BE FILED AND SUBMITTED TO ARBITRATION NO LATER THAN ONE (1) YEAR AFTER THE AGGRIEVED PARTY BECAME AWARE OR SHOULD HAVE BECOME AWARE OF THE ACT OR OMISSION GIVING RISE TO THE DISPUTE. THE FAILURE TO SUBMIT A DISPUTE TO ARBITRATION WITHIN ONE (1) YEAR IS AN ABSOLUTE IMPEDIMENT TO THE INSTITUTION OF ARBITRATION OR ANY OTHER LEGAL PROCEEDING IN ANY FORUM BASED ON THAT DISPUTE. Under this section, a Dispute is deemed to have been submitted to arbitration on the date a formal written arbitration demand is presented at the FAA, and with a copy of the submitted demand to the Company pursuant to the Notice provisions of this Agreement contained in Section 18 of this Agreement.

j. Arbitration Location, Fee Payment and Charges: The arbitration will take place in San Juan, Puerto Rico. Upon receipt of your written arbitration request, Liberty will pay the filing fee for the arbitration, and the arbiters’ costs and expenses. You will be responsible for any additional costs you may incur for the arbitration, including but not limited to attorney or expert fees. If one of the parties chooses to appeal the decision to a three-arbiter panel, the winning party in the appeal will have the right to recover all attorney fees and costs that were incurred in that appeal.

k. Severability: If any clause in this Arbitration Procedure is found to be illegal or unenforceable, that clause will be severed from this Arbitration Procedure, and the rest of this will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, this entire Arbitration Procedure will not be enforceable and the Dispute will be decided by a court or the Puerto Rico Telecommunications Bureau. In the case that this entire Arbitration Procedure is found to be illegal or unenforceable, for any reason, or if a claim is brought in a Dispute that is found to be excluded from this Arbitration Procedure, YOU AND LIBERTY AGREE TO THE MAXIMUM EXTENT PERMITTED BY LAW, TO WAIVE THE RIGHT TO A JURY TRIAL AND CLASS ACTIONS.

l. Exclusions for Small Claims, Puerto Rico Telecommunications Bureau Claims, and Other Claims:

i. You and company agree that any claim filed by you or by Company that is not aggregated with the claim of any other subscriber, and whose amount in controversy is properly within the jurisdiction of a court which is limited to adjudicating small claims, will not be subject to arbitration.

ii. Claims where the amount in dispute is valued at less than the cost of AAA fees, disputes about company’s intellectual property, and claims related to theft of their service will not be subject to arbitration.

iii. All claims that are within the jurisdiction of the Puerto Rico Telecommunications Bureau will not be subject to arbitration, but will be filed with that Bureau through the formal dispute resolution procedure set forth in Section 12 above.

14. Authorized Representative.

Customer may designate in writing one or more authorized representatives to act on its behalf with respect to the matters described in this Agreement. Any communication made by such authorized representative to Company shall be deemed the communication of Customer to Company, and shall be binding on Customer. Customer represents and warrants that the person executing this Agreement is a duly authorized representative of Customer and is vested with full authority to bind Customer.

15. Indemnification.

You agree to indemnify, defend and hold harmless the Company, its partners, officers, directors, employees, agents, suppliers and affiliates of and from any and all claims, judgments, costs, liabilities, damages and expenses (including attorneys’ fees) suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this Agreement. Your indemnification will survive any termination of this Agreement.

16. Additional Terms and Conditions.

The following are incorporated by reference into this Agreement: Notification of Rights to All of Our Subscribers and our Privacy Policy, which are sent once a year to all of our subscribers, and which can be found on our website business.libertypr.com or at our Customer Services Centers. You agree to read and refer to these additional terms and conditions.

17. Conflicting Versions.

If there is any conflict or potential conflict between the English and Spanish language versions of any term, condition or provision of this Agreement, or any other term, condition or provision incorporated by reference into this Agreement, the Spanish language version shall control the meaning of all such conflicts or potential conflicts.

18. Survival.

All representations, warranties, indemnifications, and limitations of liability contained in this Agreement shall survive the termination of this Agreement and termination of your Service(s).

19. How to Contact Us.

For any inquiries or notices required in connection with this Agreement, you may contact us at:

Liberty Communications of Puerto Rico LLC
PO Box. 192296
San Juan, PR 00919
Att. Departamento Legal

20. Notices

We will provide you with notices consistent with applicable law. If we provide you with notice of any change, we may provide it by any reasonable means, including with or in your bill, by e-mail, or any other communication permitted by applicable law. Customer agrees that any one of the foregoing will constitute sufficient notice. You agree to regularly check your mail, e-mail and all postings on our website and bear the risk of failing to do so. If you give notice to us, it will be deemed given when received by us at the address provided in this Agreement for such notices.

21. Entire Agreement.

This Agreement and the other documents incorporated by reference constitute the entire agreement and understanding between Customer and Company with respect to the subject matter of this Agreement, and replace all prior written or verbal agreements. If any term or condition of this Agreement is held to be unenforceable by a court, tribunal or arbitrator, the remainder of the Agreement shall not be affected and shall remain valid and enforceable to the fullest extent permitted by law. The Company does not waive any provision or right if it fails to strictly enforce performance of any provision of this Agreement. Neither the course of conduct between you and us, nor trade practice, shall act to modify any provision of this Agreement.

22. Governing Law.

This Agreement is and shall be governed by and construed in accordance with the applicable federal laws or the laws of the Commonwealth of Puerto Rico.

23. Force Majeure.

Company shall not be liable for any delay or failure of performance or Company Equipment due to causes beyond its control, including, but not limited to: acts of God, natural disaster, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action or request of the United States government or of any other government, including state and local governments having or claiming jurisdiction over the Company, or of any department, agency, commission, bureau, corporation or other instrumentality of any one or more of these federal, state or local governments or of any military authority; preemption of existing service in compliance with national emergencies, acts of terrorism, insurrections, riots, wars, unavailability of rights-of-way, material shortages, strikes, lockouts or work stoppages.

24. Assignment.

You may not assign this Agreement, the Service(s), or Company Equipment. You agree to notify us immediately of any changes of ownership or occupancy of the Service Location. We may freely assign our rights and obligations under this Agreement with or without notice to you.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VOICE SERVICE (“Voice over IP” or VoIP”).

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Voice Service.

25. USAGE BILLING.

a. Per-Call and Measured-Call Charges. Calling plans billed on a flat monthly fee basis may not include certain call types. These call types will instead be charged on a per-call (e.g., operator services) or a measured basis (e.g., international calls). For billing purposes, a measured call begins when the carrier of the receiving party returns signaling to our network that the call has been answered and it ends when one of the parties disconnects the call. Measured calls are recorded in whole minutes, with partial minutes rounded up to the next whole minute. If the computed charge for a measured call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. Please contact us for information on per-call charges. If you believe the Service is being used for fraudulent purposes, contrary to the law, in violation of this Agreement, or for any other reason consistent with the terms of the law or this Agreement you may ask the Company to block all toll (long-distance) calls from the network. In the event of fraudulent or other unauthorized use of the Services from the Service Location, you remain responsible for all charges incurred prior to the time you ask the Company to block toll calls.

b. Third-Party Charges. Voice Services may allow you to access information and other service providers (e.g., services accessible through 800, 888, 877 and 900 numbers), and other third-party providers. You acknowledge that you may incur charges with such providers that are separate and apart from the amounts charged by us. You agree that all charges payable to third parties, including all applicable taxes, are your sole responsibility. Notwithstanding anything to the contrary in the Agreement, some providers (e.g., those involved in calls to foreign countries) charge for a completed call when the called party’s line rings or after a certain number of rings. If such a provider charges Company, as if such a call were answered by the called party, Company will charge Customer for a completed call.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VOICE SERVICE (“Voice over IP” or VoIP”).

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Voice Service.

26. LIMITATIONS OF 911/E911 DIALING.

The Company’s Voice Service includes 911/Enhanced 911 functions (“911/E911”) that may differ from 911/E911 functions furnished by traditional telephone service providers. As such, the 911/E911 Services may have certain limitations. CAREFULLY READ THE INFORMATION BELOW. YOU ACKNOWLEDGE AND ACCEPT ANY LIMITATIONS ON 911/ E911. YOU AGREE TO CONVEY THESE LIMITATIONS TO ALL PERSONS WHO MAY HAVE OCCASION TO PLACE CALLS OVER THE SERVICES. If you have any questions about 911/E911, call Customer Service Center at the number listed at the end of this document or write to us to the address provided in section 18 of the Agreement.

a. Correct Address: In order for your 911/E911 calls to be properly directed to emergency services, we must have the correct address for the Service Location. If you move the Voice Service to a different Premise without our approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the wrong address and/or the Voice Service (including 911/E911) may fail altogether. Therefore, you must call Customer Service at the number listed at the end of this document before you move the Voice Service to a new address. All changes in service address require our prior approval. Customer must in the initial or a subsequent Service Order request the assignment of Emergency Location Information numbers and provide location information within a multitenant environment for each number exactly as it should appear to the 911 call taker. Customer is solely responsible for programming its telephone system to map each location to one of these numbers, and for updating the system as necessary to reflect moves or additions of stations within the Service Location. Customer acknowledges and understands that it, and not the Company, bears sole responsibility to ensure that it identifies and complies with any laws requiring the provision of specific location information, and any failure to do so is a breach of the Agreement. YOU UNDERSTAND AND ACKNOWLEDGE THAT COMPANY WILL NEED SEVERAL BUSINESS DAYS TO UPDATE YOUR SERVICE ADDRESS IN THE E911 SYSTEM SO THAT YOUR 911/E911 CALLS CAN BE PROPERLY DIRECTED.

b. Service Interruptions: Access to 911/E911 requires that your Voice Service is active and that you have electrical power connected to your MTA (multimedia terminal adapter). YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY LOSE ACCESS TO AND USE OF VOICE SERVICE, INCLUDING 911/E911, UNDER CERTAIN CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO THE FOLLOWING: (i) IF OUR NETWORK OR FACILITIES ARE NOT OPERATING; (ii) IF ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND THE MODEM DOES NOT HAVE A BATTERY BACKUP; (iii) IF THE ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND ANY BATTERY BACKUP IS EXHAUSTED OR FAILS; or (IV) YOUR SERVICE HAS BEEN SUSPENDED OR IS NOT PROPERLY FUNCTIONING. You also understand and acknowledge that battery backup may provide power for only a limited time, that the performance of the battery backup is not guaranteed, and that if the battery is exhausted, the Voice Service will not function until normal power is restored. You understand and acknowledge that your MTA may not have battery backup or another power source of its own. Furthermore, calls, including calls to 911/E911, may not be completed if there is a problem with network facilities, including network congestion, network or network equipment failure, or another technical problem.

c. Suspension and Termination by Company: You understand and acknowledge that all Voice Service, including 911/E911, as well as all online features of Voice Service, where we make these features available, will be disabled if your account is suspended or terminated.

27. Limitation on Liability and Indemnification.

28. Acceptable Use and Additional Use Restrictions

Except as otherwise provided in the General Terms and Conditions, Voice Service may only be used at Service Location(s) where such service is installed by Company. Customer understands and acknowledges that if Customer attempts to install or use the Company Equipment or Voice Service at another location, Voice Service, including but not limited to 911/E911, may fail to function or may function improperly. It will be considered a material violation of the Agreement if Customer moves Voice Service to another location without first notifying Company. Customer expressly agrees not to use Voice Service for auto-dialing, continuous or extensive call forwarding, telemarketing (including without limitation charitable or political solicitations or polling), fax or voicemail broadcasting or blasting, or for any other use that results in excessive usage inconsistent with standard commercial calling patterns. If Company determines, in its sole discretion, that Customer’s use of Voice Service is excessive, or otherwise in violation of this Agreement, Company reserves the right, among other things, to (i) immediately and without notice to terminate or modify the Services and (ii) to assess additional charges for each month in which excessive usage occurred. Further, we may suspend the account or accounts involved and/or block long distance calling that potentially violates this Agreement. You expressly authorize and consent to the Company and its supplier’s cooperation with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) other network or service suppliers in order to enforce this Agreement. Upon termination of your Service account, the Company is authorized to delete any voice mail associated with your account (and any secondary accounts). The failure of the Company or its suppliers to enforce this Agreement, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Agreement is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

29. Equipment.

Except as otherwise provided in the General Terms and Conditions, Voice Service may only be used at Service Location(s) where such service is installed by Company. Customer understands and acknowledges that if Customer attempts to install or use the Company Equipment or Voice Service at another location, Voice Service, including but not limited to 911/E911, may fail to function or may function improperly. It will be considered a material violation of the Agreement if Customer moves Voice Service to another location without first notifying Company. Customer expressly agrees not to use Voice Service for auto-dialing, continuous or extensive call forwarding, telemarketing (including without limitation charitable or political solicitations or polling), fax or voicemail broadcasting or blasting, or for any other use that results in excessive usage inconsistent with standard commercial calling patterns. If Company determines, in its sole discretion, that Customer’s use of Voice Service is excessive, or otherwise in violation of this Agreement, Company reserves the right, among other things, to (i) immediately and without notice to terminate or modify the Services and (ii) to assess additional charges for each month in which excessive usage occurred. Further, we may suspend the account or accounts involved and/or block long distance calling that potentially violates this Agreement. You expressly authorize and consent to the Company and its supplier’s cooperation with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) other network or service suppliers in order to enforce this Agreement. Upon termination of your Service account, the Company is authorized to delete any voice mail associated with your account (and any secondary accounts). The failure of the Company or its suppliers to enforce this Agreement, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Agreement is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

30. Equipment.

a. Handset and Wiring: In order to use the Voice Services, you are required to provide certain Customer Equipment such as a phone handset or equivalent, phone inside wire and outlets, and a powered electrical outlet. If we cannot get access to your inside phone wiring, you will need a cordless phone to use our Services throughout the Service Location.

b. MTA: To use the Voice Services, you will also need an MTA (multimedia terminal adapter) certified by us as compatible with the Services. You can lease an MTA from us, in which case it is Company Equipment. We may permit you to use the Services with an MTA which you have purchased, in which case the MTA will be Customer Equipment. Depending on availability in your area, you may have an option to install the MTA yourself, or to have us install it for you. You agree to keep the MTA plugged into a working electrical power outlet at all times.

c. Incompatible Equipment and Services: You acknowledge and understand that the Voice Services may not support or be compatible with: (i) certain non-voice communications equipment, including but not limited to alarm or security systems that make automatic phone calls; medical monitoring devices; certain fax machines; electronic monitoring bracelets; and certain “dial-up” modems; (ii) rotary-dial phone handsets, pulse-dial phone handsets, and models of other voice-related communications equipment such as answering machines and traditional Caller ID units; (iii) dial around (10-10) calling; 976, 900, 700, or 500 number calling; (v) 211, 311, 511, or 811 calling; and (vi) other call types not expressly set forth in our product literature (e.g., shore-to-ship calling and outbound satellite calling).

d. BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS AGAINST THE COMPANY AND ITS SERVICE PROVIDERS, FOR INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY BETWEEN THE COMPANY EQUIPMENT OR THE SERVICES AND ANY OTHER SERVICE, SYSTEMS, OR EQUIPMENT. IN THE EVENT OF SUCH INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY, YOUR SOLE REMEDY SHALL BE TO TERMINATE THE SERVICES IN ACCORDANCE WITH THE AGREEMENT, SUBJECT TO ANY EARLY TERMINATION FEES.

31. Call Trace Services.

The Company will provide Call Trace Service (“Call Trace”) upon request from its customers or law enforcement agencies. Call Traceprotects you against harassment from another caller, by tracing their number. Call Trace automatically initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you. Your phone is already equipped for Call Trace, simply press *57 to activate. Charges and fees for using Call Trace may vary.

If a Customer requests or activates (through special dialing code) a Call Trace, Company will conduct the Call Trace for the Customer. Customer must immediately notify Company’s Customer Service that a Call Trace has been activated. However, Company will not release the results of a Call Trace effort to its Customer. Company must refer all information captured by a Call Trace to the appropriate law enforcement agency and direct the customer to work directly with the law enforcement agency.

The information obtained from the Call Trace will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. The subpoena or other authorization must be in writing unless there is an emergency situation which means any situation presenting an imminent risk of substantial bodily harm, death, or abduction.

IF YOU ARE A CUSTOMER WITH AN EMERGENCY, DO NOT CALL COMPANY – CALL 911 IMMEDIATELY

31. Caller ID Blocking.

Caller ID Blocking prevents the telephone number from being delivered to the person receiving the call. It does not block information from being forwarded when calling certain telephone numbers, such as 911, 800/888 or 900 numbers. The words “Private” or “Anonymous” appear on the display unit or telephone set display screen when Caller ID Blocking is in effect.

Caller ID Blocking may be provided on a per call basis. Caller ID Blocking is automatically provided on all access lines in the service area at no charge on a per call basis. If available Customer may elect to order Caller ID Blocking per line, which may be subject to additional recurring charge and nonrecurring charges.

32. You assume the risk of high-risk activities.

The Voice Services are not represented as fail-safe. They are not designed for use in situations where error-free or uninterrupted service is essential. You expressly assume the risk of any damages from high-risk activities involving vital communications in which an error or interruption in the Services could lead to material injury to business, persons, property, or the environment.

33. Transfer of Your Phone Number (“Number Portability”).

a. Switching to Company from another provider: If you are switching to our Services from another service provider, you will cooperate fully with the Company and provide promptly all information, including a letter of authorization or other documentation, as requested by the Company in connection with the processing of your order for Service. You authorize the Company to notify your current telephone service provider of your decision to switch your local toll and long distance services to the Service, and you represent you are authorized to take such actions. In addition to the conditions set forth above, the additional limitations may apply: you may transfer your existing phone number (if any) to our Services, provided that (i) you request the phone number transfer when you place your order for our Services, authorizing the Company to request on your behalf the transfer of your existing phone number and after the installation service visit; (ii) your current service provider releases your existing phone number, at our request, without delay or charge; (iii) transfer of your existing phone number to our Services would not, in our view, violate applicable law or our processes and procedures; (iv) you acknowledge and agree that if your MTA is set up before the date that the number transfer becomes effective (“Port Effective Date”), you may only be able to make limited outgoing calls over the phone that you have connected to the MTA. In that event, you should keep another phone connected to an existing phone extension at your Service Location to receive incoming calls until the Port Effective Date, after which you will be able both to make and to receive calls using our Services; and (v) you acknowledge and agree that to avoid an interruption in your phone service, it is extremely important that you have the MTA installed on or before the Port Effective Date. Your existing phone service for the number you are transferring will be disconnected on the Port Effective Date; if your MTA is not yet activated, you will not have access to our Services. Therefore, you will not have service for that phone number.

b. Switching from Company to another provider: To transfer your phone number from Company to another service provider, you must place the transfer order through your new service provider and terminate the Service with Liberty, subject to any early termination fee.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO INTERNET SERVICES

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Internet Service.

34. General.

You are responsible for all Internet activity originating from your or others’ use of your Services. You agree to ensure that all use of your Service(s) complies fully with this Agreement. You are solely responsible for protecting the confidentiality of your screen names, passwords, PINs, parental controls, and other security measures, and we shall have no liability for your failure to do so.

35. Equipment and Software Installation.

We will install a cable modem and other Company Equipment and software, unless you request otherwise. You and persons authorized by you may use the Internet Service within the service address, under any password or screen name available to you, provided that you shall be responsible for all use of your Services.

36. Acceptable Use Policy.

Customer shall comply with all of the Company’s standards for acceptable use with respect to Internet Service and shall refrain from any and all illegal and/or inappropriate activities, including, without limitation, as outlined in Liberty’s Internet Acceptable Use Policy for Business Customers, which will be updated from time to time and the latest version will supersede all prior versions. The latest version of our Acceptable Use Policy is available on our website business.libertypr.com. Customer agrees periodically to review the Acceptable Use Policy on our website to assure familiarity with the most recent version.

37. Intellectual Property Rights.

a. Lawful purposes only: You shall use the Services for lawful purposes only. You shall not post or transmit through the Services any material (including any message or series of messages) that violates or infringes in any way upon the rights of others (including copyrights, patents, trademarks, trade secrets or proprietary rights), that is unlawful, threatening, abusive, obstructive, harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law. For more information, please refer to our Copyright Policy available on our website.

b. No Resale: Advertising, reselling, reuse, any solicitation with respect to products or services, using the Services for operation as an ISP or for the hosting of websites other than as expressly permitted under this Agreement, or use of any form of transmitter or WAN that enables persons outside your service address to use the Services, is strictly prohibited without express written approval from Company and a contract for payment of related fees.

c. Copyright: Our Internet Services contain copyrighted material, trademarks and other proprietary information. You may download copyrighted material solely as permitted by law. Except as otherwise permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material will be permitted without the express prior written consent of the third party owner and, where applicable, the Company. In the event of repeat instances of copyright infringement by you, we may suspend or terminate your Service in accordance with our Copyright Policy. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution or copyright notice shall be made. You may download public domain materials for your own use or non-commercial distribution. Company assumes no responsibility, and you assume all risks regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.

d. Ownership of Addresses: You acknowledge that use of the Internet Service does not give you any ownership or other rights in any Internet/on-line addresses provided to you, including, but not limited to, Internet Protocol (“IP”) addresses, e-mail addresses, and Web addresses. We may modify or change these addresses at any time without notice and shall in no way be required to compensate you for these changes. Upon termination of an Internet Service account, we reserve the right permanently to delete or remove any or all addresses associated with the account.

39. Speed, Bandwidth, Data Storage and Other Limitations.

Company makes no representation regarding the speed of the Internet Service. Actual speeds may vary and are not guaranteed. Many factors affect speed including, without limitation, the number of workstations using a single connection, cable plant conditions and maintenance activities, available bandwidth on networks owned by third parties hosting the Internet, the location of Customer and Company Equipment, the physical structure of the Service Location, if the connection is via Ethernet cable or wireless, among others. Customer agrees to comply with Company’s bandwidth, data storage and other limitations of Internet Service as may be established and modified by Company from time to time. Company’s Internet Service may include a specific allowance of bandwidth consumption for use during each of your monthly billing cycles at no additional charge. Consumption of bandwidth in excess of the allowance may be charged an additional amount at the rates stated on your bill. If limitations are imposed, unused amounts of the bandwidth allowance will expire at the end of the monthly billing cycle and do not carry over to subsequent billing cycles. If Company decides to include a specific allowance of bandwidth consumption, it is your responsibility to secure your personal network, and monitor and manage your bandwidth usage by using an online usage monitor usage activity will not improperly restrict, inhibit or degrade any other user’s use of the High Speed Internet Service, nor represent (in Company’s sole judgment) an unusually large burden on the network. Customer also agrees that its activity will not restrict, inhibit, disrupt, degrade or impede Company’s ability to deliver and track its High Speed Internet Service, backbone, network nodes and or other network services.

40. Risks of Internet Access.

Use of Company’s Internet Service presents certain risks for which the Company cannot be responsible, including without limitation:

. Computer File Backup: You understand and accept the risks if you decide not to back up files. Neither Company nor its service providers shall have any liability whatsoever for any damage to or loss of any software, files, or data

b. Viruses: Websites visited or data received through the Service may contain viruses. It is your sole responsibility to take appropriate precautions to protect against damage to or destruction of hardware, software, files and data. Company may, but is not obligated to, run third party virus check software on your computer prior to installing software related to the Service. Company does not represent or warrant that doing so will detect or correct any or all viruses. Company may, but is not required to, suspend or terminate received through the Service.

c. Unauthorized Access to Your Computer and Files: I Inherent in Internet access is the risk that unauthorized persons will use your Service or gain access to your computer and to the software, files, personal information and other data stored or transmitted by you, install a “bot” on or otherwise “hijack” your computer or harm or misappropriate your computer, systems and files in some other way. Usage of the Service is at your sole risk, and you are responsible for the security of your computer, equipment, information and data otherwise gain access to or misuse your computer, other equipment, files or account.

d. Eavesdropping and Customer Equipment Security: The public Internet is used by numerous persons or entities including, without limitation, other subscribers to our Internet Service. As is the case with all shared networks like the public Internet, there is a risk that you could be subject to “eavesdropping.” This means that other persons or entities may be able to access and/or monitor your use of the Services. If you post, store, transmit, or disseminate any sensitive or confidential information, you do so at your sole risk. You acknowledge that when using the Services there are certain applications and techniques that may be used by other persons or entities to gain access to Customer’s Equipment. You are solely responsible for the security of the Customer Equipment or any other equipment you choose to use in connection with the Services, including without limitation any data stored on such equipment. NEITHER COMPANY NOR ITS AFFILIATES OR AGENTS SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS ARISING OUT OF OR OTHERWISE RELATING TO SUCH ACTIONS BY YOU OR OTHERS, THE USE OF SUCH APPLICATIONS BY YOU, OR THE ACCESS BY OTHERS TO THE CUSTOMER EQUIPMENT OR OTHER EQUIPMENT OF YOURS. Questions or complaints regarding content or material should be addressed to the content or material provider. You acknowledge that software programs are commercially available that claim to be capable of encryption or anonymization. We make no representation or warrant regarding the effectiveness of these programs.

e. Company Actions to Protect Company’s Network: Company reserves the right to take actions to protect the security and integrity of its network and resources that are consistent with applicable law. These actions may affect your Service, your computer, software, files, personal information and other data stored or transmitted by you.

f. Exposure to Inappropriate Content: : There may be content available through the Internet which is illegal, violates third party property or other rights or is offensive. Company is not responsible for the content contained on the Internet or otherwise available through the Service. Company shall not be liable for any claims, losses, actions, damages, suits or proceedings arising out of, or otherwise relating to, such content.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VIDEO SERVICE (“Cable TV”)

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Video Service.

41. Redistribution Limits.

Customer hereby acknowledges and agrees that Company does not have the absolute right to distribute payper-view video programming (including programming such as sporting events) and certain premium video services to commercial establishments. Therefore, Customer agrees that it shall not exhibit nor assist in the exhibition of any such programming unless explicitly authorized to do so, in advance and in writing, by Company and the applicable program or event distributor. In requesting such explicit authorization, Customer agrees to identify itself as a commercial establishment. Customer shall not, and shall not authorize or permit any other person to, and shall take all reasonable measures to prevent: (i) copy, record, dub, duplicate, alter or make or manufacture any recordings or other reproductions of the video service (or any part thereof); (ii) transmit the video service by any television or radio broadcast or by any other means or use the video service (or any part thereof) outside of the Service Locations(s). Customer acknowledges that such duplication or reproduction may subject Customer to criminal penalties under applicable copyright and/or trademark laws. Customer agrees to not move any Company Equipment from another location to any Service Location, or from any Service Location to any other location. Customer further agrees not to undertake any activity related to the unauthorized reception of the video service at any Service Locations.

42. Additional Licenses.

Customer shall not, and shall not authorize or permit any other person to (i) charge a cover charge or admissionfee to the Service Location(s) at the time the video service (or any part thereof) is being or is to be performed therein; (ii) permit dancing, skating or other similar forms of entertainment or physical activity in conjunction with the performance of the video service (or any part thereof) unless Customer has obtained all necessary licenses and authorizations from the applicable copyright owners (Customer acknowledges and agrees that it shall be solely responsible for the payment of any charges or fees in connection therewith); or (iii) insert any commercial announcements into the video service, or interrupt any performance of the video service for the making of any commercial announcements, except that public address commercial announcements may be made concerning goods or services sold or offered to the public at the Service Location provided that no compensation (whether in money or in any other form) is paid by any person or entity, directly or indirectly, for such announcements unless pursuant to a separate written agreement which permits store-casting or ad-casting. Customer acknowledges and understands Customer may be responsible for additional music licensing or copyright fees for music contained in any or all of the Services, including, but not limited to the video service.

43. Provision of Service:

Video Services Only. Video Service, including without limitation HD DVR service, is for private commercial viewing venues only, and is not for use in public viewing areas such as bars, restaurants, fitness centers or at residential addresses. Further, Customer acknowledges and agrees that Company has the right at any time to preempt, without prior notice, specific programs and to determine what substitute programming, if any, shall be made available. As to Video Service only, Company may in its discretion make additions, deletions or modifications to its channel line-up without liability to Customer or anyone claiming through Customer. Company shall not be liable for failure to deliver any programming, which is caused, by the failure of the programmer to deliver or make such programming available to Company or any other reason beyond the reasonable control of Company.

44. Additional Sets.

Customer agrees not to add additional sets or disturb, alter or remove any portion of the Company Equipment. Any unauthorized connection or other tampering with the video service or Company Equipment shall be cause for disconnection of the applicable Service, legal action and Company shall be entitled to recover damages, including, but not limited to, the value of any Services illegally obtained plus reasonable collection costs including reasonable attorney’s fees.

45. Equipment.

a. Set-Top Boxes: Some models of TV receivers or Digital Video Recorders (DVR) may not be able to receive all of the channels offered on our system. We rent set-top boxes, and CableCARD set-top boxes may be available for purchase from retail outlets in some areas. If your Service is received through a set-top box, you may not be able to use special features and functions on TVs and DVRs. For example, some set-top boxes may not be compatible with TV or DVR features that allow you to view a program on one channel while simultaneously recording a program on another channel; record two or more consecutive programs that appear on different channels; or use advanced picture generation and display features such as “Picture-in-Picture.”

b. Additional Set-Top Boxes: To independently tune additional televisions or broadcast devices within your business, a separate settop box may be required for each television. We will charge you a monthly fee for each additional set-top box added to your account.

c. CableCARDs: You may lease a conditional access card (“CableCARD”) from us. You grant Liberty and our agents the right to insert CableCARDs and other hardware in the Customer Equipment, send software and/or downloads to the Customer Equipment and install, configure, maintain, inspect and upgrade the Customer Equipment. In addition to the indemnification obligations contained elsewhere in this Agreement, Customers using the video service agree to indemnify and hold Company harmless from any and all demands, claims, suits, costs of defense, reasonable attorney’s fees, witness fees and other expenses for claims relating to or resulting from the unauthorized distribution and/or exhibition of the video service, including without limitation, pay-per-view video programming and premium video services.

46. Downloads.

We reserve the right to alter software in the Customer Equipment, and provide content to DVR products, through periodic downloads. We will use commercially reasonable efforts to schedule these downloads in a manner that result in the least amount of interference with or interruption to your Service.

This Privacy Policy (the “Policy”) describes how we collect, store, use, protect, and disclose your information when we provide you with our products, services, networks, and platforms, including our cable television, internet, mobile and fixed telephone services, business to business services, websites, and mobile apps (individually and collectively, the “Services”). Please be aware that because this Policy describes the privacy practices of all our Services, some parts of the Policy may not apply to you. For example, if you do not subscribe to LLA’s telephone services, we will not collect call detail information. Also, if you have a separate contract for any Service, that contract may describe howmwe process information about you. If a portion or section of this Policy conflicts with local laws or regulation, those laws or regulation will supersede said section.

This Policy does not apply to products, services, websites, and mobile applications not provided by LLA. We recommend that you read the privacy policies of such third parties. We are not responsible for the privacy practices or content of any such third parties’ websites, products, or services.

If required by law, we will notify you of our Privacy Policy annually. However, we may update this Policy from time to time. Any updates will be posted on LLA’s website at www.lla.com/privacy and on subsidiaries’ websites (in conjunction, the “Websites”) and are effective as of the date first published. If at any time you find this Policy unacceptable, you should cease using the Services.

INFORMATION WE COLLECT

We collect information about you that directly identifies you, such as name, address, and telephone number, to assist us in providing and invoicing our Services. We also collect information that does not directly identify you but can be associated with you and your use of devices and our Services, such as IP address, device numbers, and account numbers.

We may obtain this information from you directly, automatically through the devices you use to access our Services, or from third parties. If you permit others to use the Services, we may collect information about them too.

LEARN MORE

Among others, we may collect information about you in the following ways:

– Information you give us directly, such as when you purchase products or services, fill out a form for any of our Services, send us an e-mail, or respond to a survey
– Automatically from your device, such as when you use an interactive or transactional service, television viewing controls, or use our Services
– From third parties, such as service providers who provide us operational support

Additionally, with respect to our customers in the United States, we collect Customer Proprietary Network Information (CPNI) from you when you use certain telecommunications Services. Please see the section on CPNI below for more information, which includes instructions if you wish to opt-out of our use of your CPNI for marketing.

You may provide information to us directly, including:

– Registration information: When you sign up for our Services, we require you to provide information about yourself and supporting documentation, including all or some of the following: your name, service and billing address, email address, telephone number, Social Security or other government-issued identifiers, driver’s license number, billing and credit records, and bank account and credit card numbers used to pay for our Services.
– Account Information: Information we use to identify you and to maintain your account and the Services, which may include date of birth, government-issued identifiers, next of kin, employment, and credit history.
– Payment and Billing Information: Information about your payments to us and the information on your billing statements and receipts.
– Contact Information: Information that we maintain to be able to get in touch with you.
– Social Media Information: : When you interact with us on social media, we may collect your username, real name, profile picture, and any information you choose to share with us on the social media platform.
– Photographs: We may collect photos of your property for troubleshooting purposes.
– Communications: We may collect records of calls, emails, and chats with our customer service representatives.

We or partners working on our behalf may collect information automatically from the devices or software you use to access our Services. If you are using our Websites, applications (“apps”), or other digital channels, we may collect some of this information using web “cookies” and similar information-gathering technologies and maintain server logs. The types of information we may collect include:
– Online Analytical Information: : We may collect information from your browser and activity on our Websites or apps, including details about your interaction with our Websites, apps, and electronic newsletters.
– Online Advertising Information: We and partners working on our behalf may collect information from your browser and activity on our Websites or apps that we use for advertising our Services to you on third-party websites or apps, including special advertising and other unique identifiers that enable us or our partners to target advertisements to you. Please be aware that our advertising partners may collect information about you when you visit third-party websites or use third-party apps. They may use that information to better target advertisements to you on our behalf.
– Service Usage: We may collect information about your use of our Services. This includes, for example, your video selections when you use our cable television Services, your use of company-provided and third-party set-top boxes, remote controls, electronic program guides, video players, applications, tablets, and other devices and software that are connected to our cable system or other Services. This information includes which channels, programs, and advertisements are viewed and for how long. When you use our digital video recording service, our DVR partner collects information about you, including personal and viewership information, to provide that Service. When you use our internet and telephone services, we may transmit, collect, and store information about you for a period of time related to your use of our Services and features. This information may include your email, instant messaging activity, file transfers and sharing, web browsing, telephone activity including voicemails, use of our voice center, custom settings or preferences, and communications with us for support, or other uses of our Services and features.
– Voice Commands: We may collect information from voice-activated or voice-controlled devices.
– Geolocation: We may collect precise geolocation if you have it enabled on your mobile device when you use our apps. Also, we may collect address-level information, for example, when you use Wi-Fi enabled devices that connect to your router. If you do not want us to collect your device’s location, you can disable location services on your device using the device settings.
– Device and Network Activity Information: We may collect technical information about your use of devices on our network, for example, IP address, Domain Name Server, and statistics about your network activity.
– Video and Audio Recordings: If you use our home security services and activate recording features, we may collect video and audio recordings.

We may collect information about you from third parties, including:
– Information, such as contact information, demographic information, and information about your interests and purchases, that we obtain from other companies to better tailor our programming, marketing, and advertising services to you.
– Information about your billing and credit history from credit reporting agencies.
– Information about your interests, activities, and employment history from social networks and other places where you choose to share information publicly.
– Information about your interaction with advertisements on our Services or ads that we place on third-party websites from online advertising companies.

If you decide to invite others to the Services, we will collect your and the other person’s names, email addresses, and/or phone numbers to send an email or text message and follow up with the other person. You agree that you will obtain the other person’s consent before giving us their contact information. You also agree that you will not send us the contact information of a minor. We will inform any other person you invite that you gave us their information in the invitation email.

HOW WE USE YOUR INFORMATION

We use the information we collect from or about you to provide the Services to you, improve those Services, customize the Services to your preferences, market and advertise the Services to you and others, troubleshoot the Services, secure the Services, and respond to requests from governmental entities or law enforcement agencies. We may use information about you for additional purposes, but only if we obtain your consent to do so.

LEARN MORE

– To provide and manage our Services: : We may use information about you to provide the Services you requested, send you bills and invoices, provide technical support, authenticate access to your account, help with upgrades, detect and protect against fraud and the unauthorized use of our Services, provide you with personalized content, process and respond to your inquiries, administer disputes, and enforce our legal rights, including your agreement(s) to receive the Services. Additionally, we may ask you for feedback about our Services’ performance, customer care service, and maintenance and operations. As permitted by applicable law, we may monitor and record our communications with you, including emails, chats, and calls, for training purposes, quality assurance, and to record details about the Services you order from us.
– To enhance our Services:
* We may use audience measurement and other demographic data about you to improve our Services and make programming and advertising more relevant to you. We may also use this information to distribute and deliver relevant programming and advertising to you.
* Viewership information may be used to determine which shows are most popular, how many people watch a program to its conclusion, and whether people are watching commercials. An analysis of this information helps improve our cable television service and other Services and makes programming and advertising more relevant to our subscribers; it also allows us to distribute and deliver relevant programming and advertising to you without disclosing personally identifiable information about you to programmers or advertisers.
* Activity data may be used to help us learn how popular certain programs are and how our customers as a whole generally prefer to view certain kinds of programming using cable television service, including whether they like to watch certain programs live, on-demand, on mobile devices, or online. This may require us to compare or combine activity data on our cable system with online activity data.
– To customize our Services:
* This enables us to personalize your settings on our products and Services so that you don’t have to change these settings each time you use them.
* We may use location data to identify which of our systems provides services to you to provide relevant information related to our Services in your area.
– For marketing and advertising: We may use information about you to deliver our and third parties’ advertisements to you on our properties or on third parties’ websites and apps, measure the effectiveness of our advertising, provide you with content recommendations, and send you promotions and offers. We may also use activity data to determine whether promoting content and services in certain ways helps attract a larger audience and more customers. We may compare or combine information, such as activity data, we receive when you use cable television services to view content or advertising with information about your use of content and advertising that we deliver on other platforms, such as DVR devices, Websites, and apps. We do this to better understand how our customers access and use our products and services in all of the places that we offer them.
– For troubleshooting: We may collect activity data associated with particular devices, such as set-top boxes, portable devices, and other supported devices, so we know where to deliver the Services and how to troubleshoot them.
– To maintain the security of our systems: : We may use information about you to protect and secure our Services, assets, network, and business operations and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal. We may use automated processes to scan incoming and outgoing email messages to, for example, identify and filter out likely spam or harmful messages. We do not read or disclose to third parties the content of your email messages or other online communications unless we are compelled by law or legal process to do so.
– For legal compliance: We may use information about you to comply with legal processes, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests, and to comply with applicable legal requirements.

HOW WE SHARE YOUR INFORMATION

We may share any of the information we collect from or about you when you direct us to do so, if necessary, to provide the Services to you, to respond to legal process, and to protect our property and the safety of our employees. We may also share information with partners to help market and advertise our Services. Please see Your Options and Rights Regarding Your Information (below), which explains how you can opt-out of our uses or disclosures of information for marketing or advertising purposes.

LEARN MORE

– Affiliates: : We may share information with other members of our group of companies.
– Telephone Services: : We will only use, disclose, or permit access to your information as required by law or as approved by you and as necessary to provide communications services or other services necessary to, or used in, the provision of the communications service. We may disclose your personally identifiable information to third parties in connection with features and services such as Caller ID and directory services.
– Commerce Partners and Other Third Parties: When you elect to participate in a special offer or engage in a transaction presented by us but provided by our Commerce Partners, we may disclose information about you to such Commerce Partners when relevant. We may disclose limited information, including your name, address, and level of service, to other non-affiliated entities for “mailing list” or other purposes that may or may not relate to the Services unless you object to such disclosure in advance. Any disclosure that we make under this exception will not reveal, directly or indirectly, the extent of your viewing or other use of the Services or the nature of any transaction you make over our cable system.
– Service Providers: We engage vendors to perform specific business functions on our behalf, and they may receive information about you from us or collect it directly. These vendors are obligated by contract to use information that we share only for the purpose of providing these business functions, which include:
* Supporting Service functionality, such as vendors that support customer service and customer relationship management, application development, postal mailings, and communications (email, SMS, fax).
* Auditing and accounting firms, such as firms that assist us in the creation of our financial records.
* Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.
* Analytics and marketing services, including entities that analyze traffic on our online properties, assist with identifying and communicating with potential customers and support distribution of marketing communications.
* Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.
* Information technology vendors, such as entities that assist with website design, hosting and maintenance, data and software storage, and network operation.
Online Advertising Partners: We partner with companies that assist us in advertising our Services, including partners that use cookies and online tracking technologies to collect information to personalize, retarget, and measure the effectiveness of advertising.
– Law Enforcement and Governmental Entities: : If allowed by and after complying with applicable local laws requirements, we may disclose your information to representatives of a government or to comply with valid legal processes. In these situations, we may be required to disclose information about a customer without the customer’s consent and without notice to the customer. In some instances where there are valid legal requests or orders for disclosure of your information, we may notify you of the requests or orders and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders. Law enforcement agencies may, with the appropriate legal document/order, and without notice to you, obtain the right to install a device that monitors your internet and email use, including addresses of email sent and received and, in some cases, the content of those communications, and/or your use of our telephone service, including listings of incoming and outgoing calls and in some cases the content of those calls.
– Sale, Merger or Acquisition: We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with or during negotiations of any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot guarantee that an acquiring party or the merged entity will have the same privacy practices or treat your information as described in this Policy.
– Child Exploitation and Human Trafficking: We are required by law to report any evidence we may have or become aware of relating to violations of laws concerning child exploitation and/or human trafficking.

HOW DO WE PROTECT YOUR INFORMATION

We use administrative, technical, and physical safeguards to protect your privacy and have taken key steps to protect your information, including but not limited to, establishing technological and organizational security controls to protect your information. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information. If a breach were to occur, we will notify as required by applicable law.

YOUR OPTIONS AND RIGHTS REGARDING YOUR INFORMATION

How to access your information

You may obtain information about your account by using our online account manager or mobile apps or by getting in touch with us using the contact information below. You may also examine the records containing your information by contacting us and setting up an appointment. If you wish to inspect our records containing your information, our offices are open from 9:00 am to 5:00 pm Monday through Friday local time, excluding holidays. Local protocols may apply. If your review reveals an error in our records, we will correct it. You will only be permitted to examine records that contain information about your account.

– Liberty Communications of Puerto Rico / Liberty Mobile of Puerto Rico / Liberty Mobile of USVI/ Broadband VI
* Telephone: (787) 657-3050
* Email: servicio@libertypr.com
– C&W (Flow, BTC, Cable & Wireless Networks and Cable & Wireless Business)
* Email: privacy@cwc.com
– C&W Panama
* Telephone: +507 8822529
* Email: privacidad@cwpanama.com
– Liberty Telecomunicaciones de Costa Rica
* Call Center: 1693
* WhatsApp: 63111693
* Facebook: @costaricaliberty
* Twitter: @liberty_cr
* Instagram: liberty_cr
* Email: privacidadcr@lla.com

Please be aware that we will require you to provide information to verify your identity before we make any changes or disclose information to you.

Your choices regarding the use and disclosure of your information
You have the right to prohibit or limit certain kinds of disclosures and marketing. You may contact us to ask us to put your name on our internal company “do not call” and “do not mail” lists so that you generally do not receive marketing or promotional telephone calls or postal mail from us or made at our request (you may still receive some marketing, such as in our billing statements and other service-related communications and in communications that you initiate). Similarly, you may always opt out of receiving future email marketing messages from us by clicking on the link in the applicable marketing email and following the instructions provided there.

You also have the right to prohibit or limit disclosure of your information to third parties for “mailing list” or other purposes as described above in this Policy. To restrict such disclosures, you may contact us at the contact information in the previous section. Please include your name, address, and account number when contacting us for this purpose.

Your enforcement rights
You may have all or some of the following rights with respect to your information, depending on your location or residency. Please contact us to exercise your rights.

– Access and Portability: Request access to personal data we hold about you or request transmission of your data to a third party.
– Correction: Request that we rectify inaccurate or incomplete personal data we store about you.
– Erasure: Request that we erase personal data when such data is no longer necessary for the purpose for which it was collected when you withdraw consent and no other legal basis for processing exists, or when you believe that your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
– Restriction of Processing: Request that we restrict our processing of personal data if there is a dispute about the accuracy of the data; if the processing is unlawful; if the processing is no longer necessary for the purposes for which it was collected but is needed by you for the establishment, exercise, or defense of legal claims; or if your request to object to processing is pending evaluation.
– Objection to Processing: Object to processing of your personal data based on our legitimate interests or for direct marketing (including profiling). We will no longer process the data unless there are compelling legitimate grounds for our processing that override your interests, rights, and freedoms or for the purpose of asserting, exercising, or defending legal claims.
– Transfers: Obtain information about and a copy of the safeguards we use to transfer personal data across borders.
– Complaints: Lodge a complaint about our data collection and processing actions with your jurisdiction’s privacy supervisory authority.

Your ad choices
You have options to limit the information that our partners and we collect for online advertising purposes.

– You may disable cookies in your browser or mobile device using their settings menus. Your mobile device may give you the option to disable advertising functionality. Because we use cookies to support Service functionality, disabling cookies may also disable some elements of the Services.
– The following industry organizations offer opt-out choices for companies that participate in them: the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative.
– Use our cookie settings menu.

If you exercise these options, please be aware that you may still see advertising, but it will not be personalized. Nor will exercising these options prevent other companies from displaying personalized ads to you. If you delete your cookies, you may also delete your opt-out preferences. We do not respond to “Do Not Track” signals at this time.

OTHER IMPORTANT INFORMATION

How long do we keep personally identifiable information?
We may store information about you for as long as we have a legitimate business need for it.

Cross-border data transfer
We are part of an international group of companies (the “Liberty Latin America Group”) and may collect, process, and store your information in various countries. We may also transfer your information within the Liberty Latin America Group and to our service providers. The data privacy laws governing the use and transfer of data in other countries may not be the same as those in your country; however, we will ensure that an adequate level of protection is provided to protect your information.

Information about children
Our Websites and apps are intended for users aged 13 and older. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 13, we will delete that information. Please contact us with any concerns.

PRIVACY DISCLOSURES FOR SPECIFIC JURISDICTIONS

United States, Puerto Rico and U.S. Virgin Islands – Customer Proprietary Network Information (“CPNI”)
When we provide telecommunications services to you, we may collect certain information that is made available to us solely by virtue of our relationship with you, such as the type, destination, technical configuration, location, and amount of use of such services. This information, and related billing information, is known as Customer Proprietary Network Information (“CPNI”). You have a right, and we have a legal duty under United States federal law to protect the confidentiality of CPNI.

Consistent with federal law, we may use and disclose your CPNI without your permission to protect our rights or property; to protect users of our Services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such Services; to comply with any laws, court orders, or subpoenas (please note that we may be compelled to disclose your CPNI in certain circumstances); to provide Services to you pursuant to your contract with us for telecommunications services; to provide inside wiring installation, maintenance, and repair services; to conduct research on the health effects of cellular radios; to market services such as speed dialing, computerprovided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller I.D., call forwarding, certain centrex features, or other services within the same category or categories of service to which you already subscribe; to provide customer premises equipment and features; to provide call answering, voice mail or messaging, voice storage and retrieval services, fax store and forward, andprotocol conversion.

While federal law allows us to use CPNI for the above purposes, you have the right to restrict us from the following additional uses of your CPNI:

– Use or share your CPNI to market services except as provided above; or
– Share your CPNI with our affiliates or agents to provide or market services to which you do not subscribe.

Such uses better enable us to provide you with offers more tailored to your interests and needs, but you can restrict such use of your CPNI by contacting us via letter at Liberty Puerto Rico, Dispute & Claims Department, P.O. Box 192296, San Juan, PR 00919-2296, via email at servicio@libertypr.com, or by phone at any time at 787-355-3535. If you do not notify us within 30 days of your receipt of this notice, we will assume that we have your permission to use and disclose CPNI for these marketing purposes. You may revoke your permission (opt-out) at any time. Your permission, or revocation of permission, remains valid until you tell us otherwise. The Services we provide to you will not be affected if you deny or revoke your permission. If you restrict your CPNI use, you may still receive marketing from us, but it would not be based on using your CPNI.

For your protection, we will not disclose your call detail records over the phone unless you authenticate your identity. We will also require the use of a password to log into accounts where you can view your CPNI online.

Jamaica
To contact Flow Jamaica’s Data Protection Officer, please send a letter or email to the following:

Data Protection Officer
2-6 Carlton Crescent
Kingston, Jamaica
Att. Legal Department
privacy@cwc.com

HOW CAN YOU CONTACT US ABOUT THIS POLICY

If you have any comments or queries concerning this Policy or you wish to request access to your information, please email us at the appropriate address included in the Your Options and Rights Regarding Your Information section above or at privacy@lla.com

NOTIFICACIÓN DE DERECHOS A TODOS NUESTROS SUSCRIPTORES DEL SERVICIO DE VIDEO

1. For more information about the rights and obligations of both, Liberty and subscriber, please refer to the Residential Service Agreement, which is available on our website www.libertypr.com.

2. Liberty will not discriminate against a subscriber or potential subscriber based on birth, age, race, creed, color, national origin, sex, sexual orientation, gender identity, social status or political or religious ideas.

3. Liberty will not sign agreements with natural or legal persons who control or manage apartment buildings or horizontal cluster villas served by the Company, which have the effect of discouraging or impairing the right of any tenant or other occupant to use an antenna common to the building or a single antenna.

4. Pursuant to a request from a cable subscriber, Liberty must, at no cost to the subscriber, reorder or completely block the visual or audio programming of each channel containing obscene or indecent programming, so that a person that is not subscribed to this programming, does not receive it.

5. Liberty will comply with the privacy rights of subscribers in accordance with Section 631 of the Communications Act of 1934, as amended (47 USC 551). Please refer to our Subscriber Privacy Policy.

6. Pursuant to regulations issued by the FCC, Liberty will provide maintenance and repair services for converters belonging to Liberty at no additional cost, as long as the repair or maintenance is not due to misuse or abuse of the equipment by the subscriber. The maintenance and repair services requiring intervention by Liberty of cables or other equipment located within the subscriber’s home that do not belong to Liberty, may be charged by Liberty at its regular rate. Liberty will begin taking steps to correct any problem with the service on the next business day after notification of the inconvenience. If an appointment is necessary to correct the problem, it will be scheduled for a specific time, or at most, within a period of four (4) working hours in a day. If Liberty fails to comply with the appointment once it is scheduled for reasons ascribable to Liberty, then Liberty shall grant a twenty-five dollar ($25.00) credit to Subscriber. Liberty will not be obligated to grant said credit when noncompliance is due to force majeure.

7. The installation of cable service shall be available no later than seven (7) business days from the date on which it was requested if the installation requires an aerial or underground outlet that is already installed. If the installation requires an underground outlet that is not installed, the period shall be twenty (20) business days. In case of default by Liberty of the terms stated herein, Liberty shall grant a twenty-five dollar ($ 25.00) credit to subscriber. Liberty will not be obligated to grant said credit when noncompliance is due to force majeure. Liberty must keep a record of the date of the installation request and the date on which it was carried out. If the above terms have not been complied with, the reason for noncompliance must be stated.

8. Liberty will provide each new subscriber with a copy of the actual rates. If a change of rate occurs, Liberty will notify such change to all affected subscribers at least thirty (30) days in advance. Any change by Liberty in its billing procedures, including billing cycle changes, will be notified in writing to all affected subscribers at least thirty (30) days in advance. No subscriber shall be billed for a service that has not been affirmatively requested. If Liberty requires a deposit or bond from a new subscriber, Liberty shall pay annual interest of 3%.

9. In cases of natural disasters such as hurricanes, earthquakes, flooding, or other similar events, Liberty will automatically credit the customer at a rate of 1/30th part of the monthly bill for each day with four (4) or more hours without service due to such events and in accordance with Liberty’s records. For all other cases, Liberty will handle credits for service outages through its Customer Service Department, or pursuant to a written request from customer and in accordance with the particular days without the service claimed by the subscriber. After proper analysis, Liberty will grant applicable credits at a rate of 1/30th part of the monthly bill for each day with 4 or more hours without service in accordance with Liberty’s records. Subscriber shall present any credit request due to service outages within thirty (30) days from the occurrence of such outage. Notwithstanding the foregoing, the subscriber will be responsible of notifying Liberty of the service outage in person, by telephone within three (3) days of such outage in order to consider the request.

EQUIPMENT COMPATIBILITY AND USE OF SERVICE

This guide provides information regarding the compatibility of our cable services and consumer equipment, and how to use your cable service. If you don’t find your particular situation described in this guide, please call us and we’ll work with you to determine the cable setup appropriate for your needs.

All of our programming is delivered exclusively in encrypted, digital format to assure that services are received only by authorized subscribers. To access encrypted programming to which you subscribe, you will need to lease a set-top box or CableCARD for each television set, regardless of whether your TV, VCR or other device is capable of receiving unencrypted channels or is described as “cable ready.” CableCARDs are provided for compatible “Unidirectional Digital Cable Products” that you may purchase at retail. These devices will enable you to access our one-way cable TV offerings without a set-top box, but due to device limitations, cannot access our “two-way” cable services, such as the electronic program guide, Pay-Per-View, and Video on Demand.

To operate your TV after it is connected to the cable system, turn on your television and the cable set-top box, and select the channel you wish to watch by selecting it on the set-top box using the remote control that came with the box. To ensure reliable operation, confirm the set-top box is plugged into a non-switched power outlet (one that is not controlled by a light switch) and that connections on the back are secure.

When you use our set-top box, you may not be able to use some features on your TV or VCR. For example, you may not be able to use display features (such as picture-in-picture and channel review), use a VCR to record one program while viewing another, or use a VCR to record consecutive programs on different channels.

As new technologies and services become available, additional compatibility problems requiring other special equipment may arise. We’re committed to helping you get the most out of your cable television service. Please feel free to contact us to discuss the cable setup appropriate for your needs.

All of our leased set-top boxes include a remote control. However, you may also use certain compatible universal remote controls that may be purchased at retail. Most universal remotes manufactured since 2001 for sale in Puerto Rico should be compatible with the digital set-top boxes we deploy, but if you have questions about the compatibility of a specific remote with our service, please call us. The following is a representative list of compatible universal remotes currently available from retail stores:

REMOTE CONTROLS FOR SET-TOP BOXES AND DVRS

1) RCA RCRHM02BR 2-Device Universal Membrane Remote
2) Logitech® Harmony® 650 Universal remote with color screen
3) RCA Model: RCR6473- 6 Device Universal Remote
4) Arris DRC800 4 in one universal Remote
5) GE 24927 8-Device IR Universal Remote Control
6) Universal Electronics Remote Control 2025 TV 4 Device / URC2025- XX / URC2025-BX / URC2025- BO

NOTICE OF AVAILABILITY OF BROADCAST TIER

Pursuant to § 76.1618 of FCC rules, we are providing this notification so that customers may choose to purchase a tier of video service that primarily includes access to local broadcast stations. The channels included in the broadcast tier are indicated in our channel lineup and the rate for this service is in our rate card, included in this package.

BACKUP BATTERY NOTICE

MAINTAINING TELEPHONE CAPABILITY DURING ELECTRICAL OUTAGES

Our telephone service requires a modem (also known as an MTA) that is powered when connected to an electrical wall outlet. IF THE MTA LOSES POWER, YOUR TELEPHONE SERVICES WILL NOT WORK, INCLUDING 911 AND ANY HOME, SECURITY OR MEDICAL MONITORING THAT RELIES ON OUR TELEPHONE SERVICE. Certain MTAs include a battery slot that allows the installation of a backup battery. However, not all of Liberty’s MTAs have this option. We offer our customers the option to purchase a battery that provides back-up power to certain MTAs during brief outages, as described below. Batteries are not included in our standard equipment rental since many of our customers prefer to avoid the extra cost of batteries by choosing to rely on mobile phones and/or providing their own backup power sources that can also power other equipment. You are responsible for making your own decision about whether or how to supply back-up power for your telephone service.

Cordless telephones require electricity and will not operate during a power outage even if you have purchased a back-up battery from us. If you purchase a backup battery or other power source, we recommend that you maintain at least one corded telephone to use during power outages.

AVAILABLE BACKUP POWER OPTIONS

Please refer to our Sales Form, our installation kit or www.libertypr.com to obtain backup battery pricing. Selfinstallation instructions will be provided with the battery and they are also available at our webpage. Please contact us at 787-355- 3535 to order a battery. If the battery does not work properly within thirty (30) days of the date that you purchase it from us, we will replace the battery at no additional cost.

You may be able to obtain a battery directly from the manufacturer of the MTA; please refer to the MTA manufacturer’s website for more information. You may also be able to purchase a compatible battery for the MTA at retail from a third-party provider. Please search the MTA manufacturer’s product materials for your model of MTA to assure that a battery is compatible with the device. You are solely responsible for any damage that results from the installation or use of a backup battery.

The backup batteries that we offer do not provide backup power for our Internet access service. You can purchase back-up power solutions from third parties, such as an uninterruptable power supply (UPS), that can provide backup power for your phone and modem, but please note that many UPS devices only last for a short time period, especially when used to power multiple devices. You may also wish to consider deploying other back-up power alternatives that may be available from electronics retailers, such as solar chargers, car chargers or mobile charging stations that may be more useful for extended outages. Please note that MTA batteries typically can only be re-charged through a powered MTA, so to use these alternatives to power your telephone service you may need to choose an option that can provide AC power to the MTA.

PERFORMANCE AND MONITORING OF YOUR BATTERY

The battery that you may purchase from us is rated by its manufacturer to last for at least 8 hours in standby mode, when the battery is new. The battery is intended to enable users to make short, emergency or other urgent telephone calls. During an extended outage, use your phone service sparingly to preserve your battery life. The actual length of time that your phone will be available during a power outage depends on many variables, including, but not limited to, the following: (i) the amount of phone usage when the phone modem is receiving power from a backup battery; (ii) whether a backup battery is properly installed and charged; (iii) the condition and age of a backup battery; and (iv) prior usage of the battery. Batteries lose capacity over time, and a leading supplier of MTA batteries has advised that the expected lifespan of an installed battery is 6-10 years. Battery performance may be degraded if the battery or MTA is stored at temperatures outside of normal room temperature (59-77°F), or if it is frequently discharged and charged. Failure to adhere to these proper storage and usage conditions will reduce the talk time available to you and the life of your battery in a power outage situation.

YOU ARE SOLELY RESPONSIBLE FOR TESTING, MONITORING, AND REPLACING YOUR BATTERY ON A REGULAR BASIS. We recommend that you check your battery at least every six months by checking the battery indicator while the MTA is plugged in or by checking your Home Phone’s functionality while the MTA is unplugged. For instructions on installing, testing and battery maintenance, please review the user guide for the MTA which can be found at the manufacturer’s web page.

We do not guarantee uninterrupted telephone services even for customers that have working backup batteries or other power supplies. In some instances, such as during a weather event, our network may experience other problems that would prevent normal operation of your services even if you supply power to your devices.

If you are concerned that the battery life of one of our batteries may not be enough, you may choose to purchase one or more additional batteries that can be installed in succession during an extended outage. Additional batteries should be stored at room temperature and should be rotated into the MTA at least once per year to recharge the main battery. Please note that, if you install a new battery when no AC power is provided to the MTA, you may need to press the reset button on the MTA for it to boot from battery power.

Do not place batteries into fire, intense heat, or liquids. Do not attempt to open or modify battery packs, and avoid skin contact with cracked or leaking batteries. For information about how to dispose of your used battery, please refer to the manufacturer’s web site or contact them directly. The battery manufacturer name can usually be found on the bottom or side of the battery. You are responsible for reviewing all safety and other guidelines and instructions from the manufacturer of any battery or other backup power supply that you use with our services.

This guide provides information regarding the compatibility of our cable services and consumer equipment, and how to use your cable service. If you don’t find your particular situation described in this guide, please call us and we’ll work with you to determine the cable setup appropriate for your needs.

All of our programming is delivered exclusively in encrypted, digital format to assure that services are received only by authorized subscribers. To access encrypted programming to which you subscribe, you will need to lease a set-top box or CableCARD for each television set, regardless of whether your TV, VCR or other device is capable of receiving unencrypted channels or is described as “cable ready.” CableCARDs are provided for compatible “Unidirectional Digital Cable Products” that you may purchase at retail. These devices will enable you to access our oneway cable TV offerings without a set-top box, but due to device limitations, cannot access our “two-way” cable services, such as the electronic program guide, Pay-Per-View, and Video on Demand.

To operate your TV after it is connected to the cable system, turn on your television and the cable set-top box, and select the channel you wish to watch by selecting it on the set-top box using the remote control that came with the box. To ensure reliable operation, confirm the set-top box is plugged into a non-switched power outlet (one that is not controlled by a light switch) and that connections on the back are secure.

When you use our set-top box, you may not be able to use some features on your TV or VCR. For example, you may not be able to use display features (such as picture-in-picture and channel review), use a VCR to record one program while viewing another, or use a VCR to record consecutive programs on different channels.

As new technologies and services become available, additional compatibility problems requiring other special equipment may arise. We’re committed to helping you get the most out of your cable television service. Please feel free to contact us to discuss the cable setup appropriate for your needs.

All of our leased set-top boxes include a remote control. However, you may also use certain compatible universal remote controls that may be purchased at retail. Most universal remotes manufactured since 2001 for sale in Puerto Rico should be compatible with the digital set-top boxes we deploy, but if you have questions about the compatibility of a specific remote with our service, please call us. The following is a representative list of compatible universal remotes currently available from retail stores:

Remote Controls for Set-Top Boxes and DVRs

1. RCA RCRHM02BR 2-Device Universal Membrane Remote
2. Logitech® Harmony® 650 Universal remote with color screen
3. RCA Model: RCR6473- 6 Device Universal Remote
4. Arris DRC800 4 in one universal Remote
5. GE 24927 8-Device IR Universal Remote Control
6. Universal Electronics Remote Control 2025 TV 4 Device / URC2025- XX / URC2025-BX / URC2025- BO

Notice of Availability of Broadcast Tier

Pursuant to § 76.1618 of FCC rules, we are providing this notification so that customers may
choose to purchase a tier of video service that primarily includes access to local broadcast stations.
The channels included in the broadcast tier are indicated in our channel lineup and the rate for this
service is in our rate card, included in this package.

Versiin – June 2018

Maintaining Telephone Capability during Electrical Outages

Our telephone service requires a modem (also known as an MTA) that is powered when connected to an electrical wall outlet. IF THE MTA LOSES POWER, YOUR TELEPHONE SERVICES WILL NOT WORK, INCLUDING 911 AND ANY HOME, SECURITY OR MEDICAL MONITORING THAT RELIES ON OUR TELEPHONE SERVICE. Certain MTAs include a battery slot that allows the installation of a backup battery. However, not all of Liberty’s MTAs have this option. We offer our customers the option to purchase a battery that provides back-up power to certain MTAs during brief outages, as described below. Batteries are not included in our standard equipment rental since many of our customers prefer to avoid the extra cost of batteries by choosing to rely on mobile phones and/or providing their own backup power sources that can also power other equipment. You are responsible for making your own decision about whether or how to supply back-up power for your telephone service.

Cordless telephones require electricity and will not operate during a power outage even if you have purchased a back-up battery from us. If you purchase a backup battery or other power source, we recommend that you maintain at least one corded telephone to use during power outages.

Available Backup Power Options

Please refer to our Sales Form, our installation kit or www.libertypr.com to obtain backup battery pricing. Self-installation instructions will be provided with the battery and they are also available at our webpage. Please contact us at 787-355- 3535 to order a battery. If the battery does not work properly within thirty (30) days of the date that you purchase it from us, we will replace the battery at no additional cost.

You may be able to obtain a battery directly from the manufacturer of the MTA; please refer to the MTA manufacturer’s website for more information. You may also be able to purchase a compatible battery for the MTA at retail from a third-party provider. Please search the MTA manufacturer’s product materials for your model of MTA to assure that a battery is compatible with the device. You are solely responsible for any damage that results from the installation or use of a backup battery.

The backup batteries that we offer do not provide backup power for our Internet access service. You can purchase back-up power solutions from third parties, such as an uninterruptable power supply (UPS), that can provide backup power for your phone and modem, but please note that many UPS devices only last for a short time period, especially when used to power multiple devices. You may also wish to consider deploying other back-up power alternatives that may be available from electronics retailers, such as solar chargers, car chargers or mobile charging stations that may be more useful for extended outages. Please note that MTA batteries typically can only be re-charged through a powered MTA, so to use these alternatives to power your telephone service you may need to choose an option that can provide AC power to the MTA.

Performance and Monitoring of Your Battery

The battery that you may purchase from us is rated by its manufacturer to last for at least 8 hours in standby mode, when the battery is new. The battery is intended to enable users to make short, emergency or other urgent telephone calls. During an extended outage, use your phone service sparingly to preserve your battery life. The actual length of time that your phone will be available during a power outage depends on many variables, including, but not limited to, the following: (i) the amount of phone usage when the phone modem is receiving power from a backup battery; (ii) whether a backup battery is properly installed and charged; (iii) the condition and age of a backup battery; and (iv) prior usage of the battery. Batteries lose capacity over time, and a leading supplier of MTA batteries has advised that the expected lifespan of an installed battery is 6-10 years. Battery performance may be degraded if the battery or MTA is stored at temperatures outside of normal room temperature (59-77°F), or if it is frequently discharged and charged. Failure to adhere to these proper storage and usage conditions will reduce the talk time available to you and the life of your battery in a power outage situation.

YOU ARE SOLELY RESPONSIBLE FOR TESTING, MONITORING, AND REPLACING YOUR BATTERY ON A REGULAR BASIS. We recommend that you check your battery at least every six months by checking the battery indicator while the MTA is plugged in or by checking your Home Phone’s functionality while the MTA is unplugged. For instructions on installing, testing and battery maintenance, please review the user guide for the MTA which can be found at the manufacturer’s web page.

We do not guarantee uninterrupted telephone services even for customers that have working backup batteries or other power supplies. In some instances, such as during a weather event, our network may experience other problems that would prevent normal operation of your services even if you supply power to your devices.

If you are concerned that the battery life of one of our batteries may not be enough, you may choose to purchase one or more additional batteries that can be installed in succession during an extended outage. Additional batteries should be stored at room temperature and should be rotated into the MTA at least once per year to recharge the main battery. Please note that, if you install a new battery when no AC power is provided to the MTA, you may need to press the reset button on the MTA for it to boot from battery power.

Do not place batteries into fire, intense heat, or liquids. Do not attempt to open or modify battery packs, and avoid skin contact with cracked or leaking batteries. For information about how to dispose of your used battery, please refer to the manufacturer’s web site or contact them directly. The battery manufacturer name can usually be found on the bottom or side of the battery. You are responsible for reviewing all safety and other guidelines and instructions from the manufacturer of any battery or other backup power supply that you use with our services.

Versión – June 2018

To view or download the PDF document, click here.

Thank you for choosing Liberty. This Commercial Services Agreement (“Agreement”) sets forth important terms and conditions that apply to all Services Liberty provides to you, including mandatory arbitration of disputes between us instead of class actions or jury trials. Services include wireless, fixed and wireless Internet, cable television, telephone, and any other product or service (together, the “Services,” and individually, a “Service”) we may provide to you.

It is our policy to present you with a Work Order and/or Service Order either in electronic or print form when you initiate service or when we visit your business to install Services or address service problems. By signing your Work Order and/or Service Order or using our Service(s), you accept and agree to be legally bound by the terms and conditions set forth in this Agreement. Any Customer who does not agree to be bound by these terms should immediately stop use of the Service(s) and notify our Customer Service Department to terminate the account, subject to any applicable termination fees.

GENERAL TERMS

1. Who is Bound by this Agreement? By activating, using, or paying for any of Service, you are accepting and agree to be bound by this Agreement. If you do not agree, please contact Liberty immediately to cancel your order or Service and return any products. In this Agreement, unless otherwise specified, “Liberty” and “we” mean the Liberty affiliated companies, including their respective predecessors in interest, successors, and assigns, as well as their respective past, present, and future subsidiaries, affiliates, related entities, agents, and employees.
   
   You must be 18 years old in United States Virgin Islands or 21 in Puerto Rico or an adult of legal age of majority in the state or country of residence where you live to enter into this Agreement. You are legally and financially responsible for all of your acts and omissions while using or accessing the Services, including the actions of anyone using your Account. You affirm that you have reached the legal age of majority or have been emancipated according to the applicable laws of the state or country of residence where you live, understand and accept this Agreement.


2. What’s Included in this Agreement? This Agreement contains important information about:
   
   – Liberty Services provided to you;
   -Any equipment for which we provide Service or which we provide to you to be used with our Service, such as a phone, SIM card, router, set-top box, wiring or other accessory (together, “Equipment”);
   – Any charges, fees, taxed and other amounts we will bill you or that were accepted or processed through your device (“Charges”);
   – Privacy information;
   – Network management practices;
   – Limitations of liability; and
   – Complaints and dispute resolution by arbitration, and class action and jury trial waivers.
   
   This Agreement incorporates Liberty’s Privacy Policy, Liberty’s Acceptable Use Policy (both available at https://www.libertypr.com/en/legal), Customer Service Summary provided to you, and any other documents specifically referenced in the applicable Service Terms. You acknowledge that you have read, understand, and agree to these other documents. In the event of a conflict between the General Terms and the applicable Service Terms, the Service Terms control.
   
   All Services are bound by the “General Terms” section. Please view the “Additional Terms” contained below in this Agreement applicable to Your Service(s):
   
   – Wireless Service
   – Internet Service
   – Video Service
   – Voice Service (in home)
   
   This Agreement replaces all wireless customer agreements and terms of service for all services formerly provided by AT&T and Liberty.
3. Who Can Access Your Account? You may designate one or more authorized representatives to act on your behalf with respect to the matters described in this Agreement. Any communication made by your authorized representative to Liberty shall be deemed your communication to Liberty and shall bind you. You agree that all users of your Services (including minors), are subject to the limitations and obligations of this Agreement, including but not limited to its arbitration provision and its privacy policy.


4. FOR PUERTO RICO CUSTOMERS ONLY – How to Resolve Disputes With Liberty and Suspension of Service for Nonpayment. Liberty has adopted the following procedures for settling complaints from its customers pursuant to the Telecommunications Act of 1996 (27 L.P.R.A. §265 et. seq.) and the Reglamento sobre Manejo de Disputas y Suspensión de Servicios bajo la Jurisdicción de la Junta Reglamentadora de Telecomunicaciones (Telecommunications Bureau Regulation Number 8065 of August 31, 2011).
   
   a. Scope of the procedure: This procedure applies to all disputes that may arise between Liberty and its Puerto Rico customers.
   
   b. First Stage – Billing or Service Objections:
   
   i. Service related claims: may be made in writing by submitting your claim to (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department, (2) by fax 787-355-9804, or (3) by sending an e-mail to servicio@libertypr.com; via telephone by calling 1-787-355-3535; or, in person, by visiting our Customer Service Centers.
   
   ii. Monthly billing objections: Unless otherwise provided in this Agreement, for any billing dispute you must notify us within twenty (20) days from the Billing Date in writing to (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department, (2) by sending an e-mail to servicio@libertypr.com; via telephone by calling (787) 355-3535; or, in person, by visiting our Customer Service Centers. YOU WILL HAVE TO MAKE A “PARTIAL PAYMENT” FOR THE AMOUNT THAT IS NOT BEING DISPUTED WITHIN THIRTY (30) DAYS OF THE BILLING DATE IN ORDER TO AVOID THE LATE FEE THAT IS APPLIED THIRTY (30) DAYS AFTER THE BILLING DATE AND THE DISCONNECTION THAT IS PERFORMED TWENTY (20) DAYS AFTER THE FIRST THIRTY (30) DAYS EXPIRE. ADDITIONALLY, LIBERTY WILL NOT BEGIN INVESTIGATING THE BILLING OBJECTION, NOR RECOGNIZE THE OBJECTION, UNTIL YOU PAY THE NON-CONTESTED CHARGES AND ANY OTHER FUTURE, NON OBJECTED, CHARGES IN WHICH YOU INCUR WHILE THE OBJECTION IS PENDING RESOLUTION. Liberty will respond to any dispute regarding monthly charges within twenty (20) days after we receive it.
   
   c. Second Stage – Reconsideration of the Decision: If you are not satisfied with the resolution of your claim in the First Stage above, within twenty (20) days of the mailing date of our decision you may request Liberty reconsider the decision in writing at PO Box 192296 San Juan, PR 00919-2296, Att. Disputes & Claims Department. You must include the following information: 1) your name, mailing address and account number; 2) constructive facts of the claim; 3) reference to legal provisions if known; 4) remedy that is being requested; 5) signature of the petitioner; and 6) home phone number and any other where you can be reached. Within twenty (20) days of our receipt of the reconsideration request, Liberty will notify you of the resolution. If the decision in reconsideration is adverse to you, you must pay the outstanding balance within thirty (30) days from the notification of the decision. If you fail to pay or appeal for review to the Bureau, Liberty may suspend or disconnect the Service(s).
   
   d. Third Phase – Bureau Review: You have the right to request the Puerto Rico Telecommunications Bureau (“Bureau”) to review Liberty’s resolution of the claim. All Requests for Review must be presented before the Bureau within the non-extendable term of thirty (30) calendar days from the notification of Liberty’s final determination. You may present the complaint by mail to the Bureau to the following address: 500 Roberto H. Todd Ave., 18th Stop, San Juan, PR 00907-3981; present it in person in the Bureau during regular business hours; or present it through electronic means at radicaciones@jrtpr.pr.gov. For more information, you may contact the Bureau by telephone (787) 756-0804 and (866) 578-5500. Contemporarily with the presentation of you request for review at the Bureau, you must certify to the Bureau that you have sent a copy of the Request for Review to Liberty. The Bureau shall not attend to complaints that have not first been submitted to Liberty as part of the Dispute Settlement Procedure. (See Telecommunications Act, 27 L.P.R.A. §269j).
   
   e. Absent a final determination by Liberty of a Reconsideration Request (Second Phase), you may file your Request for Review with the Bureau within six (6) months (Third Phase), following the time prescribed for the notification of the Reconsideration Request determination.
   
   
5. FOR UNITED STATES VIRGIN ISLANDS CUSTOMERS ONLY – How and Who to Contact in case of Rate Disputes. You may contact the United States Virgin Islands Public Services Commission at (1) email at vipsc1965@gmail.com or (2) directly to:
   
   a. St. Thomas Customers: 1300 Estate Ross Ste 4, St. Thomas, USVI 00802; phone (340) 776-1291, facsimile (340) 774-4971.
   
   b. St. Croix Customers: Estate Carlton Ste 1 & 2, Frederiksted, St. Croix, VI, 00820; phone (340) 778-6010, facsimile (340) 778-0302.


6. FOR ALL CUSTOMERS – Binding Arbitration Procedure.
   
   a. PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES RESOLUTION OF DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT.
   
   b. If you have a Dispute, as defined below, with Liberty that cannot be resolved through informal means and is not within the jurisdiction of the Puerto Rico Telecommunications Bureau to hear through the dispute resolution procedure in Section 1, you or Liberty may elect to arbitrate that Dispute in accordance with the terms of this Arbitration Procedure rather than litigate the Dispute in court. Arbitration means that you will have a fair hearing before a neutral arbitrator instead of a court before a judge or jury. Proceedings in arbitration may also result in limited discovery. An arbitration award is subject to limited review by a court. By agreeing to this Arbitration Procedure, you may be waiving constitutional or statutory rights.
   
   c. Agreement: This Arbitration Procedure establishes the conditions and the procedures related to a resolution through arbitration of any claim and/or dispute, as defined below that can arise between you and Liberty. This means that if either party chooses arbitration, neither you nor we have the right to litigate and/or present legal action in first instance before any court. As part of the requirements established here, your capacity to participate in a class action is limited.
   
   d. Right to Opt Out: YOU MAY OPT OUT OF THIS ARBITRATION PROVISION (EXCEPT FOR THE SUB-SECTION TITLED CLASS ACTION WAIVER AND OTHER RESTRICTIONS) BY NOTIFYING LIBERTY OF YOUR INTENT WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST RECEIVE THIS AGREEMENT. YOU MAY OPT OUT THROUGH EITHER OF THE FOLLOWING OPTIONS (PLEASE INCLUDE YOUR NAME, ADDRESS, ACCOUNT NUMBER AND THE E-MAIL ADDRESS YOU USED TO REGISTER FOR YOUR LIBERTY ACCOUNT): (1) SENDING A LETTER STATING YOUR INTENT TO REJECT THIS DISPUTE RESOLUTION PROVISION TO LIBERTY AT LIBERTY COMMUNICATIONS OF PUERTO RICO LLC, LEGAL DEPARTMENT, P.O. BOX 192296, SAN JUAN, PR 00919-2296; OR (2) SENDING AN E-MAIL WITH YOUR INTENT TO REJECT THIS DISPUTE RESOLUTION PROVISION TO ARBITRATIONOPTOUT@LIBERTYPR.COM. OPTING OUT WILL NOT AFFECT ANY OF THE OTHER TERMS OF THIS AGREEMENT WITH LIBERTY AND YOU MAY REMAIN A LIBERTY CUSTOMER. IF YOU HAVE PREVIOUSLY OPTED OUT OF THIS ARBITRATION PROVISION, YOU WILL NOT BE REQUIRED TO DO SO AGAIN.
   
   e. Class Action Waiver and Other Restrictions: The parties to any arbitration must be individually named. There shall be no right or authority for any claims to be arbitrated or litigated on a class action or consolidated or a purported representative capacity. The arbiter will only have the authority to resolve Disputes between you and Liberty.
   
   f. Applicable Law: This Arbitration Procedure will be governed by the Federal Arbitration Act, 9 U.S.C. §§1-16, as may be amended (“FAA”), and the corresponding and applicable regulation. This Arbitration Procedure will survive the cancelation of the Contract.
   
   g. Definitions: As used in this procedure, the term “Dispute” means any dispute, claim or controversy – of any kind or nature, between you and Liberty that arises from or in relation with the Service(s) or the Liberty Service Agreement, including the validity, applicability or range of this Agreement and that of the class action waiver. “Dispute” also includes claims and/or disputes by or against a third party related to the Service(s) if the third party denominates itself as a co-party with you or us (or a claim with or against you or us). As used in this Arbitration Procedure, the terms “you” and “us” include also any parent, subsidiaries, affiliates, license holders, predecessors, successors, assignees, all agents, employees, directors and representatives of them and any third party that uses or gives any product, service or benefit. The term “Dispute” and/or “Claim” will have the broadest meaning possible that is feasible.
   
   h. Arbitration Procedure: If you or Liberty choose to resolve your Dispute through arbitration, the party that initiates the arbitration will choose the following arbitration organization, which will apply the appropriate customer claim rules to arbitrate the Dispute:
   

   American Arbitration Association (“AAA”) 335 Madison Ave., Floor 10 New York, NY 10017-4605 1 (800) 778-7879 www.adr.org

   The FAA and not state arbitration laws will govern arbitration procedures for all Disputes. The arbitration proceeding shall be governed by the AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes that are in effect when the arbitration is initiated (collectively, “AAA Rules”). The AAA’s rules are available on its website at www.adr.org or by calling 1 (800) 778-7879. However, applicable federal law or Commonwealth of Puerto Rico law will provide the substantive law governing any Dispute. Any Commonwealth of Puerto Rico arbitration law will not be applicable under this Arbitration clause. If there is a conflict between this Arbitration Procedure and AAA Rules, the rules included in this Agreement will apply. If there is a conflict between this Arbitration Procedure and other terms in the Contract, this Arbitration Procedure will apply.
   
   A single arbiter will resolve the Dispute. The arbiter will honor the privilege claims acknowledged by applicable law and will take reasonable steps to protect the customer’s account information and other proprietary or confidential information, including on the party’s request the use of protective orders to prohibit disclosure outside arbitration.
   
   The arbiter will make the award in writing but will not be required to provide a statement of the reasons unless you or Liberty request one, in which case the arbiter will provide a brief statement of the reasons for his award. If the arbiter makes an adjudication of over $5,000.00, any of the parties can appeal the decision before a panel of three arbiters run by the AAA. The three members of this panel will be chosen according AAA Rules. The party that wishes to appeal the first arbiter’s decision will have thirty (30) days from the date of entry of the final award to file a written notice of appeal. The AAA will then notify the other party that the initial adjudication has been appealed. The three-arbiter panel will issue its decision within a period of one-hundred and twenty (120) days from the appeal notification date. The three-arbiter panel’s decision will be final and binding, except for any appeal rights that exist under the FAA.
   
   i. Arbitration Restrictions: ALL DISPUTES COVERED BY THIS ARBITRATION PROCEDURE MUST BE FILED AND SUBMITTED TO ARBITRATION NO LATER THAN ONE (1) YEAR AFTER THE AGGRIEVED PARTY BECAME AWARE OR SHOULD HAVE BECOME AWARE OF THE ACT OR OMISSION GIVING RISE TO THE DISPUTE. THE FAILURE TO SUBMIT A DISPUTE TO ARBITRATION WITHIN ONE (1) YEAR IS AN ABSOLUTE IMPEDIMENT TO THE INSTITUTION OF ARBITRATION OR ANY OTHER LEGAL PROCEEDING IN ANY FORUM BASED ON THAT DISPUTE. Under this section, a Dispute is deemed to have been submitted to arbitration on the date a formal written arbitration demand is presented at the FAA, and with a copy of the submitted demand to Liberty pursuant to the Notice provisions of this Agreement contained in Section 21 of this Agreement.
   
   j. Arbitration Location, Fee Payment and Charges: The arbitration will take place in San Juan, Puerto Rico. Upon receipt of your written arbitration request, Liberty will pay the filing fee for the arbitration, and the arbiters’ costs and expenses. You will be responsible for any additional costs you may incur for the arbitration, including but not limited to attorney or expert fees. If one of the parties chooses to appeal the decision to a three-arbiter panel, the winning party in the appeal will have the right to recover all attorney fees and costs that were incurred in that appeal.
   
   k. Severability: If any clause in this Arbitration Procedure is found to be illegal or unenforceable, that clause will be severed from this Arbitration Procedure, and the rest of this will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, this entire Arbitration Procedure will not be enforceable and the Dispute will be decided by a court or the Puerto Rico Telecommunications Bureau. In the case that this entire Arbitration Procedure is found to be illegal or unenforceable, for any reason, or if a claim is brought in a Dispute that is found to be excluded from this Arbitration Procedure, YOU AND LIBERTY AGREE TO THE MAXIMUM EXTENT PERMITTED BY LAW, TO WAIVE THE RIGHT TO A JURY TRIAL AND CLASS ACTIONS.
   
   Exclusions for Small Claims, Puerto Rico Telecommunications Bureau Claims, and Other Claims:
   
   i. You and Liberty agree that any claim filed by you or by Liberty that is not aggregated with the claim of any other subscriber, and whose amount in controversy is properly within the jurisdiction of a court which is limited to adjudicating small claims, will not be subject to arbitration.
   ii. Claims where the amount in dispute is valued at less than the cost of AAA fees, disputes about Liberty’s intellectual property, and claims related to theft of their service will not be subject to arbitration.
   iii. All claims that are within the jurisdiction of the Puerto Rico Telecommunications Bureau will not be subject to arbitration, but will be filed with that Bureau through the formal dispute resolution procedure set forth in Section 4 above.

7. EIN INFORMATION FOR PUERTO RICO CUSTOMERS ONLY.
   
   a. In accordance with Administrative Determination No. 19-08 of the Department of the Treasury of December 9, 2019:
   
   i. Fixed Services Provider:
   
   1. Full Name: LIBERTY COMMUNICATIONS OF PUERTO RICO LLC
   2. PHYSICAL ADDRESS: 279 PONCE DE LEÓN AVENUE, SAN JUAN, PR 00918
   3. POSTAL ADDRESS: PO BOX 192296, SAN JUAN, PR 00919-2296
   4. EMPLOYER IDENTIFICATION NUMBER: 66-0659935
   
   ii. Mobile Services Provider:
   
   1. Full Name: LIBERTY MOBILE PUERTO RICO INC.
   2. PHYSICAL ADDRESS: 279 PONCE DE LEÓN AVENUE, SAN JUAN, PR 00918
   3. POSTAL ADDRESS: PO BOX 192296, SAN JUAN, PR 00919-2296
   4. EMPLOYER IDENTIFICATION NUMBER: 13- 3120943
   


8. EIN INFORMATION FOR USVI CUSTOMERS ONLY.
   
   a. Mobile Services Provider:
   
   i. Full Name: LIBERTY MOBILE USVI INC.
   ii. PHYSICAL ADDRESS: 26 ESTATE CHARLOTTE AMALIE, ST. THOMAS VI 00802
   iii. POSTAL ADDRESS: PO BOX 192296, SAN JUAN, PR 00919-2296
   iv. EMPLOYER IDENTIFICATION NUMBER: 13-3764946
   
   b. Fixed Services Provider:
   
   i. Full Name: BROADBAND VI, LLC
   ii.PHYSICAL ADDRESS: 6006 ESTATE PETERS REST, SUITE #2, CHRISTIANSTED, UNITED STATES VIRGIN ISLANDS, 00820
   iii. POSTAL ADDRESS: PO BOX 192296, SAN JUAN, PR 00919-2296
   iv. EMPLOYER IDENTIFICATION NUMBER: 51-0433298


9. Limited Warranty and Liability.
   
   a. EXCEPT AS FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED WITH A DEVICE YOU PURCHASE FROM US, AND TO THE EXTENT PERMITTED BY LAW, WE PROVIDE ALL SERVICE(S) AND EQUIPMENT ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER LIBERTY, ITS AFFILIATES, EMPLOYEES, AGENTS, NOR CONTRACTORS WARRANT THAT LIBERTY EQUIPMENT OR SERVICE(S) WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR TRANSMIT UNCORRUPTED COMMUNICATIONS. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED AND EXCLUDED UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.
   
   b. LIBERTY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOSSES, OR INCONVENIENCES THAT CUSTOMER OR USER OF THE SERVICES MAY FACE (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, PERSONAL INJURIES, OR DEATH) THAT RESULT DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH (A) YOUR RELIANCE ON OR USE OF LIBERTY EQUIPMENT OR THE SERVICE(S) OR (B) THE INSTALLATION, SELF-INSTALLATION, MAINTENANCE, FAILURE, OR REMOVAL OF ANY LIBERTY EQUIPMENT, CUSTOMER EQUIPMENT, OR THE SERVICE(S) (INCLUDING, BUT NOT LIMITED TO, ANY MISTAKES, OMISSIONS, INTERRUPTIONS, HARDWARE OR SOFTWARE BREACH, FAILURES OR MALFUNCTIONS, DELETION OR CORRUPTION OF FILES, WORK STOPPAGE, ERRORS, DEFECTS, DELAYS IN OPERATION, DELAYS IN TRANSMISSION, OR FAILURE OF PERFORMANCE OF THE SERVICES(S), LIBERTY EQUIPMENT, OR CUSTOMER EQUIPMENT, OR ANY OTHER MISTAKES, OMISSION,S, LOSS OF CALL DETAIL, E-MAIL, VOICEMAIL, OR OTHER INFORMATION OR DATA).
   
   c. You acknowledge that in order to provide the Service(s), Liberty uses state and municipal facilities and easements and/or rights of way, as well as those of telephone and electric power companies, and that the continued use of said facilities cannot be guaranteed by Liberty. Therefore, in the event that the use of these facilities and easements and/or right of way is denied for any reason and Liberty determines that it is unable to provide the Services by way of the use of alternate routes, the Service(s) under this contract shall be interrupted or terminated. You agree that you shall make no claim against Liberty due to such interruption of Services.
   


10. How Can I get Credits for Service Interruptions?
    
    a. Credits for Cable Television, Home Internet, or Home Telephone Service(s).
    
    At times, Liberty may interrupt certain of the Service(s) provided at the Service Location temporarily to make repairs and/or make modifications to the system that are necessary to guarantee the continuity and/or improve the quality of its services. For these interruptions, Liberty will only be liable solely for making prorated adjustments on the bill pursuant to the applicable laws and regulations. Requests for credit for time without Service may be made by mail, by telephone, through our Portal, the miLiberty app, or at our Customer Service Centers. After reviewing your request and our records, if we determine your account should be credited, Liberty will apply credits due at a rate of 1/30th of your monthly bill for every day with four (4) hours or more without Service. You must present any credit request for interruption of Service(s) to Liberty within a period of thirty (30) days from the beginning of the interruption in Service. Nevertheless, you must notify Liberty about the interruption in Service(s), whether by telephone or by visiting Liberty, within a period of three (3) days from the beginning of said interruption for the request to be granted.
    
    We will not issue any credit for any interruption due to your negligence, nonpayment, or violation of the terms and conditions of the Agreement. Liberty will not credit an amount above the monthly rate billed for the Service(s). We will not be liable for any failure or interruption of Service resulting in part or entirely from circumstances beyond our control, such as weather, interruptions in electric power, civil disturbances, terrorist acts, action or inaction by government authorities or any other cause that is unforeseen or out of the control of Liberty.
    
    b. Credits for Wireless Services.
    
    If your Wireless Service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a pro-rata adjustment of the monthly Service fee for the time period your Service was unavailable, not to exceed the monthly Service fee. Our liability to you for Service failures is limited solely to the credit set forth above. Liberty is not liable to you for changes in operation or technology that cause or render your Device and/or software to be obsolete or require modification.


11. How Can I Use the Services? Unless you subscribe to a plan that expressly permits otherwise, or as otherwise specifically authorized in writing by us, you agree to use the Services solely as specified in this Agreement and any Service Order and/or Work Order. Except for Wireless Services, you will not use Liberty Equipment at any time at an address other than the Service Location without our prior written authorization. You agree and represent that you will not resell or permit another to resell the Service(s) in whole or in part. You will not use or permit another to use Liberty Equipment or the Service(s), directly or indirectly, for any unlawful purpose, including, but not limited to, in violation of any posted Liberty policy applicable to the Service(s). Use of Liberty Equipment or Service(s) for transmission, communications or storage of any information, data or material in violation of any U.S. federal, state or local regulation or law is prohibited. You acknowledge that you are accepting this Agreement on behalf of all persons who use Liberty Equipment and/or Service(s) at the Service Location, and that you shall have sole responsibility for ensuring that all other users understand and comply with the terms and conditions of this Agreement and any applicable Liberty policies including, but not limited to, Liberty’s Acceptable Use Policy and Customer Privacy Policy, available on our website www.Libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers. You further acknowledge and agree that you shall be solely responsible for any transactions, including, without limitation, purchases made through or in connection with the Service(s).


12. Does Liberty Check My Credit? Yes, for many of our Services and products Liberty may get information about your credit history from credit-rating agencies, which may affect your credit rating. We may change the conditions of use from time to time for you based on your credit history, payment history, payment method, deposit payment, as well as other factors. This includes, but is not limited to, enforcing a different collection path and/or disconnection procedure to the one established in Section 11(d) of this Agreement. You agree that Liberty may obtain and use your credit history, and report information to any credit-rating agency.


13. Does Liberty Require A Deposit? Liberty reserves the right to request a deposit from you. The deposit amount shall be determined based on your credit history and shall serve as a partial security of any balance you owe. Liberty may change the deposit amount to be requested based on your payment and/or consumption history. Liberty may also require you to make a deposit for the use of the converter(s) and for their repair or replacement, and/or any other equipment owned by Liberty. See Section 2 of this Agreement regarding your liability for Liberty Equipment. The deposit shall generate interest pursuant to current laws. Upon disconnecting the Services, Liberty may apply the deposit to the payment of balances you owe, including, without limitation, charges for damage, loss, alteration, or destruction of Liberty Equipment, without necessarily providing any prior notice. If not applied for those purposes, Liberty will manage the deposit according to applicable legislation.


14. How do I Pay for Service(s).
    
    a. You agree to pay all charges we assess and bill you, or that were accepted or processed through your account. These charges may include charges for installation and service call; monthly service charges; paper billing charges; measured and per-call charges; roaming charges; charges for the use of Liberty Equipment; Device and other installment plan payments if you purchased your Device or other Services under a Liberty installment plan; charges for content, third party charges, and other purchases billed to your account; pay per use and overage charges; charges for your requested removal, modification and/or or transfer of Liberty Equipment; and applicable federal, state, and local taxes and fees, and other charges as set forth in your invoice. Some usage charges, such as those that depend on information from a third party, may be billed in subsequent bill cycles after the charges have been incurred.
    
    b.Liberty shall provide you the Service(s) based on the type and amount of Service(s) requested. The contractual price may vary depending on the timeframe of the offer or plan you purchase. We bill all charges related to the Service(s) monthly and you must pay in advance of receiving Service(s) on or before the day indicated on the bill as the due date, which is twenty (20) days after the Billing Date. Recurring monthly charges are nonrefundable should you request a suspension or reduction of Service(s). Nonrecurring service charges are paid in the next bill.
    
    c. Wireless Rate Plans. For Wireless Services, if you select a rate plan that includes a predetermined allotment of Services (for example, a predetermined amount of airtime, messages, or data), unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle. Usage on networks not owned by Liberty is limited as provided in your rate plan. Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber. You can make donations and purchase goods, Content, apps, and services (including subscriptions) from certain other companies (“Third Party Charges”) or us by billing those charges to your wireless Account. You are responsible for all authorized Third Party Charges which will appear in a separate section of your bill. You can prevent third party purchases by adding Purchase Blocker to your Account through your miLiberty app or call Customer Service at 1-833-641-3035.
    
    d. Per Minute Charges. Voice calls on our Wireless Service network will incur per-minute voice airtime charges unless specified otherwise in your rate plan. We round any fraction of a minute up to the next full minute. For outgoing calls, billable time may start either when you first press Send or when the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End or after the call disconnects. For calls made on our network, we charge only for calls that are answered, including by machines. For more information about current rates please call us or refer to our website www.Libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers. Not all fees apply to all Service(s).
    
    e. Messaging Service/Text, Picture, Video, and Rich Communication Messages: If your rate plan does not include unlimited or an allotment of messaging, standard pay-per-use rates apply when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Generally, one text message equals 160 characters; however, text messages that include special characters, like emojis or non-Latin alphabet characters may be limited to 70 characters. Text messages that exceed the character limit will be charged as multiple individual messages according to your rate plan. Messaging Service can deliver video and pictures messages (MMS) up to only 1MB in size, or up to 100MB in size with RCS. Liberty reserves the right to change the message size limit at any time. Messages sent to tablets, laptops, or other connected Devices are excluded from unlimited messaging plans or plans including unlimited messaging. You are charged for each part of messages that you send or receive in multiple parts. Message rates apply whether the message is read, unread, solicited, or unsolicited. Messages sent through applications may incur data usage charges.
    
    Plans that do not provide for unlimited messaging are subject to the following provisions:
    
    SMS and MMS messages are rated at 160 characters per message. Messages larger than 160 characters will be rated as an additional message. You are charged for each part of messages that are delivered to you in multiple parts. Premium SMS and MMS messages are charged at their stated rates. Standard rates apply to all incoming messages when in the U.S. Different, non-standard per message charges apply to international messages sent from the U.S. or while outside the U.S. Messaging pricing is for domestic messages only. When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received. Text, Picture, and Video messages are charged when sent or received, whether read or unread, solicited or unsolicited.
    
    With Advanced Messaging (RCS) chat, your wireless rate plan’s SMS and MMS rates apply. Each text/file attachment counts and is charged as a separate SMS/MMS. If you do not enroll in a monthly recurring plan for messaging or data, you may still have access to messaging and data and be charged on a pay-per¬ use basis if you use those Services.
    
    f. Data Service: Data Service usage is calculated and billed in full KB or MB increments, as applicable, based on your rate plan. Actual data usage is rounded up to the next full KB or MB at the end of each data session for billing purposes. Liberty calculates a full KB or MB usage for every fraction of the last KB or MB of data usage occurring in each session. The full KBs or MBs calculated for each data session during a billing period are added together to determine billing. Network overhead, software update requests, email notifications, and resend requests caused by network errors can increase measured KBs or MBs. A data session started on our network will continue until the session ends, even when you connect to a Wi-Fi network after the session starts. For example, if you start to download an audio file using cellular data and then connect to a Wi-Fi network while the audio file is still downloading, your audio file will continue to finish downloading over the cellular network. Your bill may not separately identify the data usage attributable to your use of specific sites, sessions or services used.
    
    Data use occurs whenever your Device is connected to our network and is engaged in any data transmission, including those you initiate, or those running automatically in the background without your knowledge and whether the data transmission successful or not. Some applications, content, programs and software on your Device (including both downloads and preloads) automatically and regularly send and receive data transmission in order to function properly, without you affirmatively initiating the request and without your knowledge.
    
    Your rate plan data allowance is limited to usage in the United States, unless service in other locations is included in your rate plan or international roaming is included as part of your rate plan or package.
    
    g. Data Overage: Once you exceed your monthly data allowance (including any available data, such as Bonus Data or Rollover Data), during your billing period, you may automatically be provided with additional increments of data and charged as specified in your rate plan. Data overage can be used only in the bill period for which it was provided and does not rollover.
    
    h. Fixed Services Paper Bill Fee. You may choose between paper and electronic billing. If you select paper billing, we will send the statement to the postal address provided in the Service Request Form or given to the Customer Service Representative, subject to a $3.00 monthly charge. If you opt for electronic billing, you must provide a valid e-mail address and enroll in our “E-bill” system through mi.libertypr.com within twenty-five (25) days from the date of installation. We will send you an e-mail with instructions on how to do this. If you do not receive this e-mail within a week from the installation date, please contact Customer Service immediately to validate your e-mail address. Failure to enroll within the twenty-five (25) days will result in an automatic conversion to paper billing, and you will be charged the $3.00 monthly charge. You may modify the billing method at any time through mi.libertypr.com or by calling Customer Service. Payment can be made in any of the ways described on your bill. If you opt for the automatic debit benefit, you will continue to receive monthly bills showing payments made from your account.
    
    i. Mobile Only Services Bill. Unless agreed to otherwise when you subscribe, you may receive an electronic (paperless) bill at Liberty’s online account management site unless you tell us you want a paper bill. If you have electronic billing, each month we will send an email notice to your official email address on file with Liberty when your electronic bill is available. You may review your monthly bill or switch back to a paper bill by changing your billing preferences.
    
    j. Late Fee. If you do not pay within thirty (30) days from the Billing Date, you may be charged an administrative late fee (“Late Fee”). Should the nonpayment continue for twenty (20) additional days, Liberty may disconnect any or all Service(s) subject to applicable law. If you resume Service(s) after any disconnection, we may charge a reconnection fee, installation fee, and/or service activation fee. Additionally, you shall remain liable for any unpaid service fees, Late Fees, and for any unreturned Liberty Equipment. If we use a collection agency or attorney to collect money or equipment you owe us, you agree to pay reasonable costs of collection, attorneys’ fees, and arbitration or court costs.


15. Will Liberty Change My Services, Rates, or Policies? Liberty may, at any time and periodically, change our Service(s), Liberty Equipment, and rates or charges, with or without notice, subject to applicable law. As examples, we may: change programming; increase or change fees and charges for the Services; change the terms, policies, practices and procedures relevant to any Service; make changes affecting equipment or software; or change the features, functionalities, characteristics and specifications of any Service. If we provide you with notice of any change, we may provide it by any reasonable means, including in your bill, e-mail, or any other communication permitted by applicable law. You may terminate your Service(s) immediately if you do not accept any change in Service, subject to any applicable termination fees, but your continued use of the Service(s) thirty (30) days after the change will be deemed your acceptance of that change.


16. What is the Term of My Agreement? Except for those provisions which by their nature survive the termination of this Agreement, this Agreement will be in effect from the time that Services are activated until (1) it is terminated as provided for by this Agreement or by any addendum to this Agreement or (2) it is replaced by a revised Agreement. If you have agreed to an annual agreement, you will be subject to Section 17(a) of this Agreement. If you have agreed to a monthly agreement, you will be subject to Section 17(b) of this Agreement. Please refer to your Work Order and/or Service Order for the Term of this Agreement.


17. Annual or Two Year Agreement: You agree that the term of duration of your Agreement shall be twelve (12) or twenty four (24) months from the installation and activation date (the “Term”), as specified in your Work Order or Service Order.
    
    a. Annual Agreement: If you have agreed to an annual services agreement, You agree that the term of duration of your Agreement shall be twelve (12) or twenty four (24) months from the installation and/or activation date (the “Term”), as specified in your Work Order or Service Order. You agree not to cancel the Services rendered under this Agreement prior to the date on which the term expires. The rates included in the Agreement are valid solely with regard to the accepted offer that may combine Services offered by Liberty. If you cancel any of the Services agreed to in the Agreement, from the time of cancellation, normal rates shall apply. If you voluntarily cancel all of the Services included in the Agreement or if they are cancelled due to your breach of the Agreement prior to the expiration of the Term, you shall be in violation of the terms established in the Agreement and you will be charged an early cancellation fee according to current laws plus the debt for the Services rendered until the end of your current billing cycle. Additionally, you understand that at the end of the original term of one (1) year, this Agreement shall renew automatically for additional terms of one (1) month each, with the current rates and discounts on the date of each renewal being applicable and any cancellation shall be effective at the end of the corresponding month. As of the automatic renewal, you may cancel the Agreement at any time without any penalty and your cancellation shall be effective at the end of the billing cycle in progress at the time of cancelling. Please refer to Section 18 for more details on Customer Termination.
    
    b. Monthly Agreement: You agree that the term of your Agreement shall be one month as of the start date of the billing cycle for your account, which may be the same date as the installation or a few days later. The Agreement shall renew automatically for periods of one month. You may cancel the Agreement at any time without any penalty and said cancellation shall be effective at the end of the billing cycle in progress at the time of cancelling. Please refer to Section 14 for more details on Customer Termination.
    
    c. Self-Installation: If you self-install Liberty Equipment, Service charges begin the earliest of (1) the day on which you picked up Liberty Equipment at one of our locations, (2) the day you install the Service(s), (3) the day your order for the Service(s) is entered into our billing system if Liberty Equipment is not required for the Service(s) or a few days after the date we ship Liberty Equipment to you.


18. WHEN AM I IN DEFAULT? WHEN WILL LIBERTY SUSPEND SERVICE? HOW IS THIS AGREEMENT TERMINATED? No express or implied waiver by Liberty of any event of default shall in any way be a waiver of any further subsequent event of default. Nothing herein, including Termination, shall relieve you of your obligation to pay Liberty all amounts due.
    
    a. Default by Customer. You shall be in default under this Agreement if You do any of the following things (each individually to be considered a separate event of default) and you fail to correct each such noncompliance within thirty (30) days of receipt of written notice (including any notice provided in any bill):
    
    i. You are more than thirty (30) days past due with respect to any payment required hereunder;
    ii. You otherwise have failed to comply with the terms of this Agreement, applicable Liberty policy or any other Service Order(s) incorporated herein.
    
    b. Customer Termination for Convenience: Subject to any applicable early cancellation fees, you may terminate this Agreement by notifying Liberty by phone call, letter, or in person at our Customer Service Centers. The amounts for charges related to installation shall not be returned. You are responsible for payment of any amount owed until the effective date of cancellation, including all service fees and related charges, and for the return of all Liberty Equipment. You must return all Liberty Equipment on or before the last day of your then current billing cycle in any of our Customer Service Centers in order to prevent an equipment collection charge (“Equipment Collection Charge”) You also have the option of coordinating via telephone with one of our Customer Service Representatives the collection of Liberty Equipment, subject to the Equipment Collection Charge. Termination will be effective at the end of the current billing cycle, regardless of whether you return or coordinate the collection of Liberty Equipment before that date. Liberty may refuse to sign a new agreement with you if you have an outstanding debt to Liberty. Should the owed balance not be paid off, it shall continue to accrue administrative fees. Furthermore, Liberty may inform credit reporting agencies of the late payment and the amounts owed as of date. Lastly, Liberty may use any deposit that you may have made to satisfy any outstanding amounts owed.
    
    c. Liberty’s Right to Terminate. If you are in default, Liberty shall have the right, without prior notice, and in addition to any other rights of Liberty expressly set forth in this Agreement and any other remedies it may have under applicable law to:
    
    i. Immediately suspend Services until such time as the underlying noncompliance has been corrected without affecting your on-going obligation to pay Liberty any amounts due under this Agreement;
    ii. Terminate the Services, this Agreement or the applicable Work Order(s) and/or Service Order.


19. Indemnification. You agree to indemnify, defend and hold harmless Liberty, its partners, officers, directors, employees, agents, suppliers and affiliates of and from any and all claims, judgments, costs, liabilities, damages and expenses (including attorneys’ fees) and suppliers against all claims and expenses (including reasonable attorney fees) resulting from any violation of this Agreement. Your indemnification will survive any termination of this Agreement.


20. Modifications. Liberty may modify this Agreement, as well as the terms and conditions that are incorporated by reference, at any time and without prior notice, except where otherwise provided by law. By continuing to use our Service(s), you accept and agree to be legally bound by this Agreement, including any modification thereof. If you do not agree to be legally bound by these terms and conditions, or to any modification thereof, you should immediately stop use of the Service(s) and notify our Customer Service Department to terminate the account, subject to any applicable termination fees. The updated version of this Agreement and the terms and conditions that are incorporated by reference can be found on our website, www.Libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers and at our Customer Service Centers.


21. Feedback. Liberty welcomes your comments about our Services or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Account Portals for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.


22. Conflicting Versions. If there is any conflict or potential conflict between the English and Spanish language versions of any term, condition or provision of this Agreement, or any other term, condition or provision incorporated by reference into this Agreement, the English language version shall control the meaning of all such conflicts or potential conflicts.


23. Survival. All representations, warranties, indemnifications, and limitations of liability contained in this Agreement shall survive the termination of this Agreement and termination of your Service(s).


24. How to Contact Us. For any inquiries or notices required in connection with this Agreement, you may contact us at:

Liberty PO Box 192296 San Juan, PR 00919 Att. Legal Department

25. Notices. We will provide you with notices consistent with applicable law. If we provide you with notice of any change, we may provide it by any reasonable means, including with or in your bill, by e-mail, or any other communication permitted by applicable law. Customer agrees that any one of the foregoing methods will constitute sufficient notice, if such notice is necessary. You agree to regularly check your mail, e-mail and all postings on our website and bear the risk of failing to do so. If you give notice to us, it will be deemed given when received by us at the address provided in this Agreement for such notices.


26. Entire Agreement. This Agreement and the other documents incorporated by reference constitute the entire agreement and understanding between Customer and Liberty with respect to the subject matter of this Agreement, and replace all prior written or verbal agreements. If any term or condition of this Agreement is held to be unenforceable by a court, tribunal or arbitrator, the remainder of the Agreement shall not be affected and shall remain valid and enforceable to the fullest extent permitted by law. Liberty does not waive any provision or right if it fails to strictly enforce performance of any provision of this Agreement. Neither the course of conduct between you and us, nor trade practice, shall act to modify any provision of this Agreement.


27. Governing Law. For residents of Puerto Rico, this Agreement is and shall be governed by and construed in accordance with the applicable federal laws or the laws of the Commonwealth of Puerto Rico. For residents of the U.S. Virgin Islands, this Agreement is and shall be governed, to the extent required, by the applicable federal laws or the laws of the U.S. Virgin Islands.


28. Force Majeure. Liberty shall not be liable for any delay or failure of performance or Liberty Equipment due to causes beyond its control, including, but not limited to: acts of God, hurricane, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action or request of the United States government or of any other government, including state and local governments having or claiming jurisdiction over Liberty, or of any department, agency, commission, bureau, corporation or other instrumentality of any one or more of these federal, state or local governments or of any military authority; preemption of existing service in compliance with national emergencies, acts of terrorism, insurrections, riots, wars, unavailability of rights-of-way, material shortages, strikes, lockouts or work stoppages. Unless required by applicable law, Liberty will not provide credits to customers for any delay or failure in performance due to Force Majeure events.


29. Assignment. You may not assign this Agreement, the Service(s), or Liberty Equipment. You agree to notify us immediately of any changes of ownership or occupancy of the Service Location. If you request to transfer your account to another Service Location, Liberty may change the package of Service(s) to which you are subscribed, to the package of services existing at that moment. We may freely assign our rights and obligations under this Agreement with or without notice to you.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO WIRELESS SERVICES

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to Liberty’s Wireless Service(s).

30. Liberty wireless service (“Wireless Service”), is provided by Liberty Mobile Puerto Rico Inc. and Liberty Mobile USVI Inc., acting on behalf of its FCC-licensed affiliates or Liberty’s assignee or successor (“Liberty” or “us” in these Wireless Service Terms). For questions about Wireless Service, please visit www.Libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers or call 1 (833) 641-3035. For questions about other Services, please visit www.Libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers or call (787) 355-3535.


31. What Is Included in My Wireless Service? Your Wireless Service includes: Services included in your rate plan, which sets forth your monthly usage allotment and charges for voice, messaging and/or data services; overage rates when you exceed your rate plan’s monthly usage allotment; pay-per-use rates; and your coverage area. Unless specified otherwise in your rate plan terms, any unused allotment of voice, messaging and data services, from one billing cycle will not carry over to any other billing cycle. Any optional features and services you add to any line on your Account may be subject to additional charges and terms and conditions. Unless otherwise specified in your rate plan, your Wireless Service does not include—and additional charges may apply for use of—other carriers’ networks in the U.S. or while traveling internationally. Liberty Wireless Service may be used with: (a) a mobile device that contains a SIM that is assigned to your Account or (b) a device that is designed and purchased for use exclusively on Liberty’s network (referred to in the Wireless Service Terms interchangeably as “Device” or “Equipment”).

a. Voice Service: If your rate plan includes voice service, subject to the limitations in this Agreement, you can make and receive calls within your rate plan’s coverage area (“Voice Service”). Additional charges may apply for Voice Service used outside your rate plan’s coverage area.

b. Messaging Service: If your rate plan includes the ability to send and receive Liberty text (SMS), pictures or video (MMS), chat messages (collectively “Messages”), subject to the limitations in this Agreement, you will be able to receive and send such messages (“Messaging Service”). Apps that use other messaging protocols and over the top third-party messaging apps may incur data charges. Messages sent from or received on tablets, laptops, smart watches, or other connected devices are treated as data usage, not messages. Liberty does not guarantee delivery of messages. Messages, including downloaded content, not delivered within 72 hours will be deleted and no longer available. Liberty reserves the right to change this delivery period as needed without notification. Advanced Messaging will not work if messaging or data has been blocked on your line. Maximum limits on group message size apply depending on device mix and capabilities. MMS and SMS Messaging Service and data plan may need to be provisioned on an account in order to use Messaging. Some elements of Messages may not be accessible, viewable, or heard due to limitations on certain wireless devices. Liberty reserves the right to change the Message size limit at any time without notification. Text message notifications may be sent to non-Picture/Video Messaging subscribers if they subscribe to Text Messaging. You may receive unsolicited messages from third parties as a result of visiting internet sites.

c. Data Service: If your rate plan includes data, subject to the limitations in this Agreement, you will be able to browse the internet and access wireless services, content and apps, including those that enable sending and receiving of emails, use of GPS navigation, streaming of video, and other customary mobile internet-enabled capabilities (“Data Service”). Services provided via the Data Service may be provided by Liberty or its affiliates, assignees, successors, or by third parties subject to service-specific terms and conditions.

d. Caller ID: Your caller identification (“Caller ID”) information (such as your name and phone number) may be displayed on the Device or bill of the person receiving your call; technical limitations may, in some circumstances, prevent you from blocking the transmission of Caller ID information. Contact customer service for information on blocking the display of your name and number. Caller ID blocking may not be available when using Data Services. If applicable to your rate plan and Device, an in-coming call identification feature may apply that will notify of in-coming calls and that may apply generic labels such as telemarketing, suspected spam, and/or suspected fraud to some of those calls.


32. Where, How, and When Does My Wireless Service Work?

    ShapeTo activate and maintain your Wireless Service you must have a U.S. mailing address and live within Liberty’s owned and operated network coverage area. Our coverage maps can be found at https://www.libertypr.com/en/5g . There are gaps in coverage maps, which, by their nature, are only approximations of actual coverage. Please be aware that even within your coverage area many things can affect the availability and quality of your Wireless Service, including, but not limited to, network capacity, your Device, your rate plan, terrain, buildings, foliage and weather. Wireless Service or particular wireless technologies (such as 5G) will not be available in all areas at all times.

    We utilize different network technologies in our wireless network and not all Devices work on all wireless technologies. We do not guarantee that you will receive any specific network capability at any given time, including any particular network speed. Actual network speeds depend upon device characteristics, network technology, availability, coverage, tasks, file characteristics, applications and other factors.

    Wireless Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers.

33. Primary Place of Use. To determine your primary place of use (“PPU”) and which jurisdiction’s taxes and assessments to collect, you’re required to provide us with your street address. If you don’t provide us with such address, or if it falls outside our licensed Services area, we may either reasonably designate a PPU within the licensed Services area for you or discontinue service.


34. Service Activation and Term Commitment.
    
    a. Term Commitment: If you have agreed to a Service Commitment, you are required to maintain Wireless Service on an eligible plan for the Service Commitment period. Once you complete your Service Commitment, your contract for Wireless Service will continue on a month-to-month basis and automatically renews unless you cancel it or your Wireless Service is otherwise terminated. If you do not have a Service Commitment (for example, you purchase your Device from us at full retail price, under an installment plan, or bring your own Device), your Service is provided on a month-to-month basis and automatically renews unless cancelled or terminated. See www.libertypr.com (for Puerto Rico customers) or www.libertyvi.com (for USVI customers) for details on how to cancel.
    
    b. Device Activation: If you purchased a Device that was shipped to you, you agree to activate the Device within seven (7) days of the shipment date. If your Device is not activated by you, for post-paid Wireless Service, we may activate the Device for you within a month of shipping and your monthly recurring charges, and any applicable Service Commitment, will begin.
    
    c. Your Termination Rights and Ability to Change Wireless Service: Your Termination Rights and Ability to Change Wireless Service: You can cancel any individual line of Wireless Service on your Account or your whole Account at any time. You must pay all amounts owed for Wireless Service used prior to cancellation including applicable taxes, surcharges, and other fees. Authorized agents may charge additional fees. If you cancel your Wireless Service within the first 3 days of activation, we will refund your activation fee, if applicable. If you have a Service Commitment, you can cancel Wireless Service within 14 days of activation by returning the Device you purchased, and you will not be required to pay an ECF. Your Device must be in like-new condition with original packaging to be eligible for return. See www.libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers, for details. Liberty also may charge you a restocking fee for any returns. If you cancel prior to end of your billing period, your monthly Wireless Service charges are not refunded or prorated.
    
    You also can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device. Your Device may require certain Wireless Service, for example, smartphone users must have a rate plan that includes both voice and data.


35. Prohibited Uses of Wireless Services.

    Our wireless network is a shared resource, which we manage for the benefit of all of our customers. To ensure the activities of some users do not impair the ability of all our customers to have access to reliable services provided at reasonable costs, we forbid certain activities and uses (“Prohibited Network Uses”). We may take any and all reasonable actions necessary to prevent and stop Prohibited Network Uses or any other violation of Liberty’s Acceptable Use Policy. Prohibited Network Uses include use of Liberty Wireless Service that, in Liberty’s sole determination hinders other customers’ access to the wireless network; involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission; negatively affects our network or compromises network security or capacity; excessively and disproportionately contributes to network congestion; adversely impacts network service levels or legitimate data flows; degrades network performance; causes harm to other customers; uses any Device for Wireless Service with an ineligible rate plan, constitutes the reselling of any Wireless Service, or is excessive or unreasonable.

36. Examples of Prohibited Network Uses of Messaging Service: Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use. You may not use Messaging Services for commercial purposes. See Liberty’s Acceptable Use Policy (located at www.libertypr.com/en/legal / www.libertyvi/legal for more information. We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.


37. Unlimited Data Plans. If you are subscribed to a Liberty unlimited data plan, you agree that “unlimited” means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use. You further agree that “unlimited” does not mean that wireless data will be transmitted at any particular speed or that you can use Liberty’s wireless Data Service in any way that you choose or for any Prohibited Network Uses. If you use your unlimited data plan in any manner that is prohibited, Liberty can limit, restrict, suspend or terminate your Data Service. We may also migrate you from the unlimited data plan to a tiered data plan and charge you the appropriate monthly fees. We will provide you with notice of this change at least one billing period in advance either by a bill message, email, text message, or other appropriate means.

    Liberty may also reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold during any billing period. Reduced data throughput speeds mean you may experience reduced data speeds and increased latency, which may cause websites to load more slowly and affect the performance of data-heavy activities such as video streaming.

    Reduced data throughput speeds apply when using Data Services at times and in areas experiencing network congestion compared to other customers using the same cell site. Standard speeds will resume once the cell site is no longer congested or when your data session moves to an uncongested cell site, and speeds will no longer be reduced during periods of network congestion at the start of your next billing period, unless your usage again exceeds an applicable, identified data usage threshold for that next billing period.

    There are no mobile network-related speed reductions if you use Wi-Fi, and Wi-Fi data usage does not count against a monthly data usage threshold for wireless Data service.

38. Liberty’s Rights to Change, Reduce, Cancel, Suspend, Interrupt or Terminate Wireless Service or the Agreement. Liberty can take any and all actions necessary to protect the Liberty wireless network, ensure compliance with this Agreement and prevent and/or stop Prohibited Network Uses. Liberty may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to the following actions by you or any user of your Device or on your Account: misconduct; living or predominantly using Wireless Service outside of the Liberty owned and operated domestic network coverage area;; and engaging or attempting to engage in Prohibited Network Uses.
    
    If you lose your eligibility for a particular Wireless Service, we may modify, remove, or change your Wireless Service to one for which you qualify. If we determine that you are using your Device without the correct rate plan, we reserve the right to switch you to the required rate plan and charge you the appropriate monthly charges and fees. If we change your rate plan, you may change to another eligible rate plan. We may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the limited availability of wireless bandwidth and spectrum. We may reduce your data throughput speeds at any time or place according to your rate plan.


39. Use of Wireless Service on Other Wireless Carrier Networks. Liberty has agreements with other wireless carriers that allow you to use Wireless Service outside of Liberty’s owned and operated wireless network. Within the U.S. and certain U.S. territories, the use of other carrier networks is referred to as domestic off-net usage. Use of other carrier networks while traveling internationally is called international roaming or international off-net usage. Both off-net usage and international roaming are dependent upon the agreements we have at any given time with other wireless carriers, and the network technology, frequencies, and functionality of those networks. Availability, quality of coverage, and speed for Wireless Service for off-net usage and international roaming are not guaranteed and may be changed without notice. Liberty may also reduce speeds or suspend wireless Data Service for off-net and international roaming at any time without notice and without regard to the amount of data you have consumed during the billing period.


40. Limit on Use of Other Wireless Carrier Networks in the U.S.: In most cases you are not charged separately for domestic off-net usage. Please check your rate plan terms to determine whether any extra charges apply for domestic roaming. However, if your rate plan provides for off-net usage, you still must use your Device predominantly within the Liberty owned and operated wireless network. Please be aware that your Device may connect to another wireless carrier’s network even when you are located within the Liberty owned and operated network coverage area.
    
    a. Use of Wireless Service while Outside the U.S.: Your rate plan may include the capability to send and receive calls and text messages and use data for international roaming. Certain eligibility restrictions may apply to international roaming, which may be based on Wireless Service tenure, payment history and/or credit. We may in our sole discretion block or remove your ability to use international roaming until our eligibility criteria is met. International roaming rates apply to any calls made or received, messages sent, and data used while outside the U.S. International roaming rates are subject to change without notice and vary by country. If you do not subscribe to an international roaming package or plan, you will be charged pay-per-use rates that may be substantially higher on a per unit basis than international package rates. Coverage within other countries and territories may vary depending on your Device type, plan and package and may be changed by us at any time without notice. For rates, coverage, countries and details, see www.libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers. We may send courtesy “alert» messages when your Device connects to a wireless network in another country to notify you of international roaming data use. There is no guarantee you will receive these alerts and they are not a guarantee of a particular bill limit. You may be charged international roaming voice airtime usage rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the call forward to voicemail. You may also incur those roaming charges for unanswered calls if your Device is powered off if you previously had turned it on and allowed it to register on a foreign carrier’s network; there may be a lag time between when you power off your Device and when you are no longer registered on the foreign carrier’s network. You will be charged for all data usage, including without limitation your use of messaging apps, visual voicemail and access to cloud-based services. You may also be charged taxes on international roaming rates. Billing for international roaming usage may be delayed up to three billing cycles due to the time it takes for wireless carriers to report international roaming usage.
    
    Please note that substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used. Many Devices have preloaded and downloaded apps that transmit and receive data without user intervention and can generate unexpected charges when your Device is powered on outside the U.S. If you want to block international roaming services, please call Liberty (at no charge from your Liberty wireless phone).
    
    b. Use of Wireless Service for Calls or Messages to International Phone Numbers. International long distance includes calls or messages made from the U.S. to any other country. Unless you subscribe to a package or rate plan that includes international long distance, you will be charged pay-per-use rates for calls or messages initiated from the U.S. to any other country. International long distance calling rates are charged on a per-minute basis and are subject to change without notice. Unless a foreign country is included as a calling destination within your rate plan’s coverage area, international long distance rates are charged for each call in addition to usage of your rate plan voice airtime minutes. Calling or messaging to some countries may not be available. Calls to international wireless numbers may cost more than calls to wireline numbers. If a call is placed to an international wireline number and the call is forwarded to a wireless number, you will be charged for a call terminated to a wireless number. Additional charges apply to numbers for premium rated services. For rates and details visit [[LINK]].
    
    c. Wi-Fi Calling for Liberty Wireless Customers.
    
    TTY Devices are not compatible with Wi-Fi Calling. Wi-Fi Calling lets you call and text over Wi-Fi when cellular coverage is limited or unavailable. Your Device must be set to Liberty HD voice and have internet access. Loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls. In the U.S. or internationally, you can use Wi-Fi Calling to call numbers in the U.S. at no additional charge (excluding 411 calls and other premium numbers). International long distance rates/plans apply when calling international numbers from within the U.S. International roaming rates apply when calling international numbers while traveling outside the U.S. Certain countries restrict Wi-Fi calling. No Wi-Fi Calling to 211, 311, 511, and 811.
    
    911 Calling with TTY & Real-time Text: Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls. Persons with communications disabilities can use Real Time Text as an alternative to TTY. 911 services can be reached by either (1) calling 911 using Real Time Text, (2) calling 911 directly using a TTY device over the cellular network or from a landline telephone, (3) sending a text message to 911 directly, (4) using relay services to place a TTY or captioned telephone services (CTS) call from a wireless phone or from a landline telephone, or (5) using relay services to place a IP Relay or IP CTS call over a cellular or IP network.
    
    911 Call Routing: 911 calls using Wi-Fi Calling will first attempt to route to the appropriate emergency response center using automatic location information from your Device or, if that fails, the Emergency Address (no P.O. Boxes) entered in your Wi-Fi Calling settings. To set up Wi-Fi Calling you will need to enter a US address. You can change your Emergency Address at any time by selecting “Update Emergency Address” in your Wi-Fi Calling menu. To ensure proper routing of 911 calls update your Emergency Address as needed. 911 service may be delayed or unavailable if automatic location information is unavailable or if using Wi-Fi Calling from a location different from the Emergency Address you entered.
    
    ShapeYou acknowledge that you received and understand the foregoing information about 911 calls using Wi-Fi Calling as a Liberty Wireless Service customer, and you further agree that if you dial 911 on a Device using Wi-Fi Calling, Liberty may treat the automatic location information transmitted by your Device as your temporarily updated Wi-Fi Calling Emergency Address.


41. Your Device.
    
    a. Terms Applicable to Use of Your Device with Wireless Service: We may periodically change your Device’s preloaded software, apps or programing remotely, without notice (e.g., to update Device software or direct your Device to use network services most appropriate for your typical usage). We may also remotely program or reconfigure your Device upon activation on the Liberty network and at other times, as well as install additional software and apps. You cannot (nor can you allow anyone else to) make any modifications to any Device purchased from Liberty or its programming to enable it to operate on any other system, except in accordance with the Liberty Device Unlock Policy found at www.libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers. We may, at our sole discretion, modify the programming of your Device to enable operation on other systems. You may not tamper with, replace, or modify your Device operating system from its original equipment manufacturer specifications and capabilities. You are solely responsible for complying with United States Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Device.
    
    b. Stolen or Lost Device: Contact us immediately to report your Device as lost or stolen so we can suspend your Wireless Service. If you receive your bill and there are charges for unauthorized usage after you reported your Device as lost or stolen, you must notify us of the unauthorized charges within 30 days. While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including, but not limited to paying your monthly Service charges. You can report your Device as lost or stolen by contacting us at 1-833-641-3035. If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request a courtesy suspension until you replace or recover your Device (up to 30 days).
    
    c. Unlocking a Device: Your Device may have been programmed with a SIM lock which prevents it from operating with other wireless carriers’ networks. If you wish to use your Device with another wireless carrier, you must enter an unlock code to unlock the phone. You can find out whether you meet the eligibility criteria in our Device Unlock Policy and, if eligible, obtain unlock instructions by visiting www.libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers.


42. Liberty Use of Location Information. Liberty collects information about the location of your Device from our network and from your Device. We monitor, collect, and use this location information, together with other information we get from our network and your Device, to provide Wireless Service to you. We also use it to maintain and improve our network and the quality of your wireless experience. For more information about how we may collect and use information, including location, please refer to the Liberty Privacy Policy.


43. NOTICE REGARDING TRANSMISSION OF WIRELESS EMERGENCY ALERTS (Commercial Mobile Alert Service). Liberty has chosen to offer, at no additional charge, wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), within portions of its service area, as defined by this Agreement, on wireless emergency alert capable Devices. Wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), may not be available on all Devices or in the entire service area, or if a subscriber is outside of the Liberty service area. In areas in which the emergency alerts are transmitted, such alerts may not be received even though a Device is capable of receiving them. For details on the availability of this service and wireless emergency alert capable devices, including the availability and benefits of enhanced geo-targeting (where selected by the alert originator and supported by the handset), please ask a sales representative, or go to Puerto Rico Customers www.Libertypr.com / USVI Customers www.libertyvi.com. This notice is required by FCC Rule 47 C.F.R. § 10.240 (Commercial Mobile Alert Service).
    
    In transmitting emergency alerts pursuant to federal law, Liberty shall not be liable to any subscriber to, or user of, Liberty’s Wireless Service or Equipment for any act or omission related to or any harm resulting from the transmission of, or the failure to transmit, an emergency alert; or the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.


44. Mobile Content. You understand that Devices can be used to acquire or purchase goods, content, and services (including subscription plans), such as ring tones, graphics, games, applications and news alerts from Liberty or other companies (“Content”). You may contest and seek refunds for unauthorized purchases and purchases with which you are not satisfied, but such refunds are not guaranteed. Liberty reserves the right to restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses this Service. Actual Content may vary based on the Device capabilities. Content may be delivered in multiple messages. Content charges are incurred at the stated one-time download rate or subscription rate, plus a per kilobyte or per megabyte default pay per use charge for the Content transport when delivered, unless you have a data or rate plan and such charges appear separately on your bill. You may be charged each time you download Content. Data Service charges may apply in addition to Content charges.


45. Miscellaneous Services.
    
    a. Lifeline and Affordable Connectivity Program Services: As part of these federal government programs, Liberty offers discounted wireless service to qualified low-income residents in selected states. For questions or to apply for Lifeline or Affordable Connectivity Program services, call (787) 405-5463.
    
    b. Liberty Wireless Internet Service: Liberty Wireless Internet service (formerly Wireless Home Phone and Internet service or WHPI) uses mobile wireless gateway equipment called a Liberty Wireless Internet device (“WI Device”). With Liberty Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls, and to connect up to eleven internet-capable devices (one via Ethernet and ten via Wi-Fi) to have mobile broadband internet access over the Liberty wireless network.
    
    Liberty Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities. Tiered shared rate plan options allow you to share a monthly allotment of domestic wireless talk, text, and/or data usage among your connected internet-capable devices. If your usage exceeds the monthly allotment of the plan you select during a billing period, you automatically will be charged for overages or your data may be slowed as specified in your plan. If you do not use all of the monthly allotment(s) of the plan you select during a billing period (or Rollover period, as applicable), you forfeit that usage.
    
    If your WI Device is used to roam on other carrier networks, Liberty’s off-net usage restrictions apply. Messaging services and international roaming are not supported by Liberty Wireless Internet service. If you use a wireless rate plan not designed for Liberty Wireless Internet service with your WI Device, Liberty reserves the right to switch you to an appropriate plan and bill you the associated charges for such plan.
    
    911 calls are routed based on the wireless network’s automatic location technology. You should expect to provide your location address to the emergency response center responsible for sending first responders (e.g., police, medical assistance, or fire) to your location. The WI Device has battery backup power and will work in the event of a power outage. However, if you connect a landline phone to the WI Device that itself requires external electric power to operate (e.g., a cordless phone), you will not be able to place and receive calls over that phone during a power outage.


46. Disclaimer of Warranties and Limitations of Liability for Wireless Service.
    
    a. Disclaimer of Warranties: Unless prohibited by law, the following limitations of liability apply in addition to other disclaimers in this Agreement. We make no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any Device, Wireless Service, Software or applications. Because of inherent limitations in wireless communications, and because we cannot control your choice or use of wireless Devices, to the maximum extent permitted by law, in no event will Liberty be liable, for any act or omission of a third party we do not control; damage or injury caused by third party information, applications or content (e.g. apps, games, etc.) preloaded, accessible, or used through your Device; damage or injury caused by interruptions, failures to transmit, or delays in the Wireless Service provided by or through us; damage or injury caused by your use of Wireless Service provided by us while you are operating a vehicle; claims against you by third parties;
    
    b. Limitations of Liability for Wireless Service: In addition to the limitations of liability set forth in this Agreement, your Wireless Service is also subject to the following additional limitations of liability. Not all plans or Wireless Services are available for purchase or use in all sales channels, in all areas or with all Devices. Liberty is not responsible for loss or disclosure of any information you transmit or provide to us. Liberty’s Wireless Services are not equivalent to wireline internet. Liberty is not responsible for nonproprietary services or their effects on Devices.
    
    We may, but do not have the obligation to, refuse to transmit any information through the Wireless Services and may screen and delete information prior to delivery of that information to you. There are gaps in service within the Wireless Services areas shown on coverage maps, which, by their nature, are only approximations of actual coverage.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO INTERNET, VIDEO, AND VoIP SERVICES PROVIDED TO YOUR HOME.

47. Service Location, Access, and Installation:
    
    a. Access to Service Location. You grant Liberty the right to enter the property at which the Service(s) and/or Liberty Equipment, as defined below, will be provided (the “Service Location”) during reasonable hours to install, maintain, configure or otherwise perform work related to the Service(s). You warrant that you are the owner of the Service Location or that you have authority to allow Liberty to enter the Service Location. You further grant Liberty all necessary easements to provide Service(s) to you and others in the same cable system. If you are not the owner of the Service Location, you agree to obtain permission from the owner of the property and provide to Liberty, if requested, proof of such permission. Liberty reserves the right to perform underground installations from the foundation to the building through the shortest and most reasonable route. If you are not the owner of the building, you agree to indemnify and hold Liberty harmless of any liability for any claims that the owner of the property may make as a result of the Service(s) provided under this Agreement.
    
    b. Installation Review; Interference. Liberty may perform an installation review of each Service Location prior to installation of the Services. Upon request, Customer shall provide Company with accurate site and/or physical network diagrams or maps of a Service Location, including electrical and other utility service maps, prior to the installation review. If Liberty determines that safe installation and/or activation of one or more of the Services will have negative consequences to Liberty’s personnel or network or cause technical difficulties to Liberty or its customers, Liberty may terminate the Work Order and/or Service Order effective upon written notice to Customer or may require Customer to correct the situation before proceeding with installation or activation of the Services. If at any time (i) proper operation of Liberty Equipment or provision of a Service is subject to interference or obstruction due to any cause other than Liberty’s actions or (ii) such interference or obstruction, or its cause, may endanger, hinder, harm or injure Liberty’s personnel or network and/or cause technical difficulties to Liberty or its customers, Liberty may terminate the affected Work Order(s), Service Order, and/or this Agreement without liability upon written notice to Customer.
    
    c. Site Preparation. Customer shall be responsible for necessary preparations at the Service Location for delivery and installation of Liberty Equipment and the installation and ongoing provision of Services, including the relocation of Customer’s equipment, furniture and furnishings as necessary to access the Equipment or Services. Upon request, Customer shall provide any available electrical, utility service, and/or general physical network diagrams or maps prior to installation or maintenance work to be undertaken by Company.
    
    d. Installation. Liberty will schedule one or more installation visits with Customer. Customer or a Customer authorized representative must be present during installation. If during the course of installation, Liberty determines additional work is necessary to enable Liberty to deliver the Services to the Service Location, Liberty will notify Customer of any additional charges. If Customer does not agree to pay such charges by executing a revised Work Order and/or Service Order within five (5) business days of receiving the same, Customer and Liberty shall each have the right to terminate the applicable Service Order, Work Order and/or this Agreement.
    
    e. Limitation on Liberty Liability for Installation. Limitation on Liberty Liability for Installation. Liberty or their authorized representatives shall not be liable for any work Liberty performs as part of any installation, including without limitation any assistance Liberty may provide to Customer in fulfilling Customer’s obligations for site preparation under this section. Customer expressly waives any claims it may have against Liberty or their authorized representatives for Liberty’s work related to site preparation or the installation, relocation, or other handling of Liberty Equipment or Customer Equipment.


48. Liberty Equipment, Software and Marks.

    a. You acknowledge that, except for wiring installed inside the Service Location or equipment purchased by you from Liberty, any converter box, remote control, cable modem, equipment and facilities we install or provide for you to self-install, along with any equipment we lease to you (collectively, “Liberty Equipment”), is for your use only for purposes of using the Services, and remains Liberty’s property.

    b. You are responsible for safeguarding, protecting the integrity and preventing Liberty Equipment from being altered, damaged, lost, destroyed, or stolen. You agree to take reasonable security measures and procedures with respect to the use of and access to the Service and/or Liberty Equipment. You agree to return Liberty Equipment to us when so required or upon termination of Service(s). You agree that you shall not allow Liberty Equipment to be serviced, opened, or altered by anyone other than our employees or agents. You may not permit any attachments to, alteration of, or tampering with Liberty Equipment.

    c. You are responsible for having a surge protector, ensuring an adequate ground connection, and connecting Liberty Equipment to such a surge protector. If Customer does not return any Liberty Equipment or it is destroyed or unusable, you agree to pay the current replacement cost of Liberty Equipment. Liberty suggests that Liberty Equipment in your possession be covered by property insurance. Liberty shall have no obligation with regards to the use and operation of security cameras and/or closed circuit systems, Customer Equipment, as defined below, or any other equipment not provided by Liberty connected to Liberty Equipment.

    d. The Services and Liberty Equipment, including any firmware or software that may be embedded in Liberty Equipment or used to provide the Services, are protected by trademark, copyright, and/or other intellectual property laws and international treaty provisions.

    e. Unauthorized use of Liberty Equipment or Service(s) may constitute a violation of federal and state law. You will be liable for all unauthorized use of the Service(s) and for any and all stolen Customer Equipment and/or Services. You agree to notify us immediately, in writing or by calling our Customer Service Department during normal business hours, if you become aware at any time that Liberty Equipment has been stolen or that Services are being stolen or used without authorization. If you fail to notify us in a timely manner, your Service(s) may be terminated without notice, with additional charges to you.

    f. Any unauthorized connection to, or tampering with, any Liberty Equipment, or any theft of Services, shall be cause for immediate suspension of Services, termination of this Agreement and/or legal action, at Liberty’s discretion. In the event of any unauthorized connection to, or tampering with, Liberty Equipment, or any theft of Services, Liberty shall be entitled to recover damages from you, including the value of any Services and/or Liberty Equipment obtained in violation of this Agreement. You agree to pay Liberty’s costs incurred in collecting any damages under this Agreement, including Liberty’s attorney fees.

49. Customer Equipment. “Customer Equipment” means any Customer-owned or provided software, hardware or services that you elect to use in connection with the Service(s).

    a. Except as otherwise specifically provided in this Agreement, any Work Order(s) and/or Service Order, Customer shall be responsible for the maintenance or repair of any Customer Equipment, and Liberty shall not be responsible for any maintenance or repair.

    b. Customer acknowledges that Customer Equipment poses a security risk to Liberty’s network and Liberty Equipment, and Customer agrees it shall implement reasonable security measures and procedures with respect to Customer Equipment, including but not limited to maintaining physical security, password protection, and authentication for access to Customer Equipment. Customer is solely responsible for any security devices Customer chooses to connect or install on his/her computer device, in addition to any transmissions to or from Customer or its authorized Users. Customer shall be liable to Liberty for all damages, costs, and fees resulting from any unauthorized use, sharing, access, eavesdropping or any associated risks of unauthorized use of Customer Equipment, including the value of any Services obtained in violation of this Agreement. You also agree to pay Liberty’s costs incurred in collecting any damages under this Agreement, including Liberty’s attorney fees.

    c. You grant Liberty the right to insert CableCARDs and other hardware in the Customer Equipment, send software and/or downloads to the Customer Equipment and install, configure, maintain, inspect and upgrade the Customer Equipment. You warrant you are either the owner of the Customer Equipment or that you have the authority to give us access to the Customer Equipment. You should call our Customer Service Center to find out if the Customer Equipment meets our technical, security and other requirements. We reserve the right to disallow the use of Customer Equipment that we determine is not compatible with our network or is altered or tampered in any way. Except as otherwise specifically provided in this Agreement or any Work Order(s) and/or Service Order, we shall have no obligation to provide, maintain, or service Customer Equipment, including, but not limited to, Customer Equipment to which Liberty or a third party has sent software or downloads. Notwithstanding the foregoing, in the case Liberty provides any type of assistance related to Customer Equipment, Liberty will not be liable for any damages or mal functioning.

    You agree that the following limitation of liability applies: LIBERTY DOES NOT WARRANT THAT CUSTOMER EQUIPMENT WILL ENABLE YOU TO SUCCESSFULLY INSTALL, ACCESS, OPERATE, OR USE THE SERVICE(S). YOU ACKNOWLEDGE THAT ANY SUCH INSTALLATION, ACCESS, OPERATION, OR USE COULD CAUSE DAMAGE TO CUSTOMER EQUIPMENT. LIBERTY SHALL NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY SUCH FAILURE OR DAMAGE, INCLUDING LACK OF 911/E911 OR DIALING ASSOCIATED WITH A SECURITY SYSTEM. The foregoing limitation of liability is in addition to and shall not limit any other limitation of liability set forth in this Agreement.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO INTERNET SERVICES

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable you if you subscribe to Liberty’s Internet Service.

50. General. You are responsible for all Internet activity originating from your or others’ use of your Services. You agree to ensure that all use of your Service(s) complies fully with this Agreement. You are solely responsible for protecting the confidentiality of your screen names, passwords, PINs, parental controls, and other security measures, and we shall have no liability for your failure to do so.


51. Equipment and Software Installation. We will install a cable modem and other Liberty Equipment and software, unless you request otherwise. You and persons authorized by you may use the Internet Service within the service address, under any password or screen name available to you, provided that you shall be responsible for all use of your Services.


52. Acceptable Use Policy. You shall comply with all of Liberty’s standards for acceptable use with respect to Internet Service and shall refrain from any and all illegal and/or inappropriate activities, including, without limitation, as outlined in the Acceptable Use Policy, which will be updated from time to time and the latest version will supersede all prior versions. The latest version of our Acceptable Use Policy is available on our website, www.libertypr.com Puerto Rico Customers / www.libertyvi.com USVI Customers. You agree periodically to review the Acceptable Use Policy on our website to assure familiarity with the most recent version.


53. Intellectual Property Rights.
    
    a. Lawful purposes only. You shall use the Services for lawful purposes only. You shall not post or transmit through the Services any material (including any message or series of messages) that violates or infringes in any way upon the rights of others (including copyrights, patents, trademarks, trade secrets or proprietary rights), that is unlawful, threatening, abusive, obstructive, harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law. For more information, please refer to our Copyright Policy available on our website.
    
    b. No Resale. Advertising, reselling, reuse, any solicitation with respect to products or services, using the Services for operation as an ISP or for the hosting of websites other than as expressly permitted under this Agreement, or use of any form of transmitter or WAN that enables persons outside your service address to use the Services, is strictly prohibited without express written approval from Liberty and a contract for payment of related fees.
    
    c. Copyright. Our Internet Services contain copyrighted material, trademarks and other proprietary information. You may download copyrighted material solely as permitted by law. Except as otherwise permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material will be permitted without the express prior written consent of the third party owner and, where applicable, Liberty. In the event of repeat instances of copyright infringement by you, we may suspend or terminate your Service in accordance with our Copyright Policy. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution or copyright notice shall be made. You may download public domain materials for your own use or non-commercial distribution. Liberty assumes no responsibility, and you assume all risks regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.
    
    d. Ownership of Addresses. You acknowledge that use of the Internet Service does not give you any ownership or other rights in any Internet/on-line addresses provided to you, including, but not limited to, Internet Protocol (“IP”) addresses, e-mail addresses, and Web addresses. We may modify or change these addresses at any time without notice and shall in no way be required to compensate you for these changes. Upon termination of an Internet Service account, we reserve the right permanently to delete or remove any or all addresses associated with the account.


54. Speed, Bandwidth, Data Storage and Other Limitations. Liberty makes no representation with respect to the speed of its Internet Service. Actual speed may vary and are not guaranteed. Many factors affect Internet speed, including the number of connected devices, state of the network, maintenance activities, available bandwidth in third party networks, the location of Liberty and Customer Equipment, physical structure of the Service Location, if the connection is direct to the modem (Ethernet) or wireless, among others. You agree to comply with Liberty’s bandwidth, data storage and other limitations of Internet Service as may be established and modified by Liberty from time to time. Liberty’s Internet Service may include a specific allowance of bandwidth consumption for use during each of your monthly billing cycles at no additional charge. Consumption of bandwidth in excess of the allowance may be charged an additional amount at the rates stated on your bill. If limitations are imposed, unused amounts of the bandwidth allowance will expire at the end of the monthly billing cycle and do not carry over to subsequent billing cycles. If Liberty decides to include a specific allowance of bandwidth consumption, it is your responsibility to secure your personal network, and monitor and manage your bandwidth usage by using an online usage monitor which will be made available through your individual account at mi.libertypr.com. You agree that its bandwidth usage activity will not improperly restrict, inhibit or degrade any other user’s use of the High Speed Internet Service, nor represent (in Liberty’s sole judgment) an unusually large burden on the network. You also agree that its activity will not restrict, inhibit, disrupt, degrade or impede Liberty’s ability to deliver and track its High Speed Internet Service, backbone, network nodes and/or other network services.


55. Risks of Internet Access. Use of Liberty’s Internet Service presents certain risks for which Liberty cannot be responsible, including without limitation:
    
    a. Computer File Backup. You understand and accept the risks if you decide not to back up files. Neither Liberty nor its service providers shall have any liability whatsoever for any damage to or loss of any software, files, or data.
    
    b. Viruses. Websites visited or data received through the Service may contain viruses. It is your sole responsibility to take appropriate precautions to protect against damage to or destruction of hardware, software, files and data. Liberty may, but is not obligated to, run third party virus check software on your computer prior to installing software related to the Service. Liberty does not represent or warrant that doing so will detect or correct any or all viruses. Liberty may, but is not required to, suspend or terminate availability of the Service if a virus is found to be present on any user’s system or in any communications sent or received through the Service.
    
    c. Unauthorized Access to Your Computer and Files. Inherent in Internet access is the risk that unauthorized persons will use your Service or gain access to your computer and to the software, files, personal information and other data stored or transmitted by you, install a “bot” on or otherwise “hijack” your computer or harm or misappropriate your computer, systems and files in some other way. Usage of the Service is at your sole risk, and you are responsible for the security of your computer, equipment, information and data traffic. Liberty shall have no liability whatsoever if third parties intercept data transmissions by or to you or otherwise gain access to or misuse your computer, other equipment, files or account.
    
    d. Eavesdropping and Customer Equipment Security. The public Internet is used by numerous persons or entities including, without limitation, other subscribers to our Internet Service. As is the case with all shared networks like the public Internet, there is a risk that you could be subject to “eavesdropping.” This means that other persons or entities may be able to access and/or monitor your use of the Services. If you post, store, transmit, or disseminate any sensitive or confidential information, you do so at your sole risk. You acknowledge that when using the Services there are certain applications and techniques that may be used by other persons or entities to gain access to Customer’s Equipment. You are solely responsible for the security of the Customer Equipment or any other equipment you choose to use in connection with the Services, including without limitation any data stored on such equipment. NEITHER LIBERTY NOR ITS AFFILIATES OR AGENTS SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS ARISING OUT OF OR OTHERWISE RELATING TO SUCH ACTIONS BY YOU OR OTHERS, THE USE OF SUCH APPLICATIONS BY YOU, OR THE ACCESS BY OTHERS TO THE CUSTOMER EQUIPMENT OR OTHER EQUIPMENT OF YOURS. Questions or complaints regarding content or material should be addressed to the content or material provider. You acknowledge that software programs are commercially available that claim to be capable of encryption or anonymization. We make no representation or warrant regarding the effectiveness of these programs.
    
    e. Liberty Actions to Protect Liberty’s Network. Liberty reserves the right to take actions to protect the security and integrity of its network and resources that are consistent with applicable law. These actions may affect your Service, your computer, software, files, personal information and other data stored or transmitted by you.
    
    f. Exposure to Inappropriate Content. There may be content available through the Internet which is illegal, violates third party property or other rights or is offensive. Liberty is not responsible for the content contained on the Internet or otherwise available through the Service. Liberty shall not be liable for any claims, losses, actions, damages, suits or proceedings arising out of, or otherwise relating to, such content.



ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VIDEO SERVICE (“Cable TV”)

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to you if you subscribe to Liberty’s Video Service.

56. Equipment.
    
    a. Set-Top Boxes. We rent set-top boxes, and CableCARD set-top boxes may be available for purchase from retail outlets in some areas. If your Service is received through a set-top box, you may not be able to use special features and functions on TVs and DVRs. For example, some set-top boxes may not be compatible with TV or DVR features that allow you to view a program on one channel while simultaneously recording a program on another channel; record two or more consecutive programs that appear on different channels; or use advanced picture generation and display features such as “Picture-in-Picture”.
    
    b. Additional Set-Top Boxes. To independently tune additional televisions or broadcast devices within your home, a separate set-top box may be required for each television. We will charge you a monthly fee for each additional set-top box added to your account.
    
    c. CableCARDs: You may lease a conditional access card (“CableCARD”) from


57. In-Home Streaming Devices: Instead of renting Set-Top Boxes to receive Liberty’s Video Service, you can use any of the pre-approved streaming devices. Check www.libertypr.com for details on which streaming devices can be used, or to download the Liberty’s Video Service app to view all channels within your residence or where you receive services.


58. Downloads. We reserve the right to alter software in the Equipment, through periodic downloads. We will use commercially reasonable efforts to schedule these downloads in a manner that result in the least amount of interference with or interruption to your Service.


59. Ordering Pay-Per-View or On-Demand Services. You may order pay-per-view or on-demand Services by using your on-screen program guide and remote control unit to select the movies and other events we offer. To order pay-per-view or on-demand Services, your digital receiver must be connected to our RF return path. You may also order special events and pay-per-view Services over the telephone by calling Customer Service. You will be responsible for the full retail price for any pay-per-view or on-demand content that is purchased by anyone you permit to use the Service. Liberty will not issue refunds for pay-per-view or on-demand content that is purchased but not viewed before the applicable viewing period expires.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VOICE SERVICE (“Voice over IP” or VoIP”).

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to you if you subscribe to Liberty’s Voice Service.

60. LIMITATIONS OF 911/E911 DIALING. Liberty’s Voice Service includes 911/Enhanced 911 functions (“911/E911”) that may differ from 911/E911 functions furnished by traditional telephone service providers. As such, the 911/E911 Services may have certain limitations. CAREFULLY READ THE INFORMATION BELOW. YOU ACKNOWLEDGE AND ACCEPT ANY LIMITATIONS ON 911/E911. YOU AGREE TO CONVEY THESE LIMITATIONS TO ALL PERSONS WHO MAY HAVE OCCASION TO PLACE CALLS OVER THE SERVICES. If you have any questions about 911/E911, call Customer Service Center at the number listed at the end of this document or write to us to the address provided in Section 21 of the Agreement.
    
    a. Correct Address: In order for your 911/E911 calls to be properly directed to emergency services, we must have your correct Service Location address. If you move the Voice Service to a different Premise without our approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the wrong address and/or the Voice Service (including 911/E911) may fail altogether. Therefore, you must call Customer Service at the number listed at the end of this document before you move the Voice Service to a new address. All changes in service address require our prior approval. YOU UNDERSTAND AND ACKNOWLEDGE THAT LIBERTY WILL NEED SEVERAL BUSINESS DAYS TO UPDATE YOUR SERVICE ADDRESS IN THE E911 SYSTEM SO THAT YOUR 911/E911 CALLS CAN BE PROPERLY DIRECTED.
    
    b. Service Interruptions: Access to 911/E911 requires that your Voice Service is active and that you have electrical power connected to your MTA (multimedia terminal adapter). YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY LOSE ACCESS TO AND USE OF VOICE SERVICE, INCLUDING 911/E911, UNDER CERTAIN CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO THE FOLLOWING: (i) IF OUR NETWORK OR FACILITIES ARE NOT OPERATING; (ii) IF ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND THE MODEM DOES NOT HAVE A BATTERY BACKUP; (iii) IF THE ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND ANY BATTERY BACKUP IS EXHAUSTED OR FAILS; or (IV) YOUR SERVICE HAS BEEN SUSPENDED OR IS NOT PROPERLY FUNCTIONING. You also understand and acknowledge that battery backup may provide power for only a limited time, that the performance of the battery backup is not guaranteed, and that if the battery is exhausted, the Voice Service will not function until normal power is restored. You understand and acknowledge that your MTA may not have battery backup or another power source of its own. Furthermore, calls, including calls to 911/E911, may not be completed if there is a problem with network facilities, including network congestion, network or network equipment failure, or another technical problem.
    
    c. Suspension and Termination by Liberty: You understand and acknowledge that all Voice Service, including 911/E911, as well as all online features of Voice Service, where we make these features available, will be disabled if your account is suspended or terminated.


61. Limitation on Liability and Indemnification. Limitation on Liability and Indemnification. YOU ACKNOWLEDGE AND AGREE THAT LIBERTY AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE, INABILITY TO DIAL 911 USING THE SERVICES, OR INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS LIBERTY AND ITS SERVICE PROVIDERS FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS, AND EXPENSES (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY FEES) BY, OR ON BEHALF OF, YOU OR ANY THIRD PARTY OR USER OF THE SERVICES RELATING TO THE FAILURE OR OUTAGE OF THE SERVICES, (INCLUDING THOSE RELATED TO 911/E911 SERVICES PROVIDED TO YOU IN CONNECTION WITH THE VOICE SERVICES).


62. Usage Billing.
    
    a. Per-Call and Measured-Call Charges. Calling plans billed on a flat monthly fee basis may not include certain call types. These call types will instead be charged on a per-call (e.g., operator services) or a measured basis (e.g., international calls). For billing purposes, a measured call begins when the carrier of the receiving party returns signaling to our network that the call has been answered and it ends when one of the parties disconnects the call. Measured calls are recorded in whole minutes, with partial minutes rounded up to the next whole minute. If the computed charge for a measured call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. Please contact us for information on per-call charges. In the event of fraudulent or other unauthorized use of the Services from the Service Location, you remain responsible for all charges incurred.
    
    b. Third-Party Charges. Voice Services may allow you to access information and other service providers (e.g., services accessible through 800, 888, 877 and 900 numbers), and other third-party providers. You acknowledge that you may incur charges with such providers that are separate and apart from the amounts charged by us. You agree that all charges payable to third parties, including all applicable taxes, are your sole responsibility.
    
    c. Notwithstanding anything to the contrary in the Agreement, some providers (e.g., those involved in calls to foreign countries) charge for a completed call when the called party’s line rings or after a certain number of rings. If such a provider charges Liberty, as if such a call were answered by the called party, Liberty will charge You for a completed call.


63. Equipment.
    
    a. Handset and Wiring: In order to use the Voice Services, you are required to provide certain Customer Equipment such as a phone handset or equivalent, phone inside wire and outlets, and a powered electrical outlet. If we cannot get access to your inside phone wiring, you will need a cordless phone to use our Services throughout your dwelling.
    
    b. MTA: To use the Voice Services, you will also need an MTA (multimedia terminal adapter) certified by us as compatible with the Services. You can lease an MTA from us, in which case it is Liberty Equipment. We may permit you to use the Services with an MTA which you have purchased, in which case the MTA will be Customer Equipment. Depending on availability in your area, you may have an option to install the MTA yourself, or to have us install it for you. You agree to keep the MTA plugged into a working electrical power outlet at all times.
    
    c. Incompatible Equipment and Services: You acknowledge and understand that the Voice Services may not support or be compatible with: (i) certain non-voice communications equipment, including but not limited to alarm or home security systems that make automatic phone calls; medical monitoring devices; certain fax machines; and certain “dial-up” modems; (ii) rotary-dial phone handsets, pulse-dial phone handsets, and models of other voice-related communications equipment such as answering machines and traditional Caller ID units; (iii) dial around (10-10) calling; 976, 900, 700, or 500 number calling; (v) 211, 311, 511, or 811 calling; and (vi) other call types not expressly set forth in our product literature (e.g., shore-to-ship calling and outbound satellite calling).
    
    d. BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS AGAINST LIBERTY AND ITS SERVICE PROVIDERS, FOR INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY BETWEEN LIBERTY EQUIPMENT OR THE SERVICES AND ANY OTHER SERVICE, SYSTEMS, OR EQUIPMENT. IN THE EVENT OF SUCH INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY, YOUR SOLE REMEDY SHALL BE TO TERMINATE THE SERVICES IN ACCORDANCE WITH THE AGREEMENT, SUBJECT TO THE APPLICABLE EARLY TERMINATION FEE.


64. You assume the risk of high-risk activities. The Voice Services are not represented as fail-safe. They are not designed for use in situations where error-free or uninterrupted service is essential. You expressly assume the risk of any damages from high-risk activities involving vital communications in which an error or interruption in the Services could lead to material injury to business, persons, property, or the environment.


65. Transfer of Your Phone Number (“Number Portability”).
    
    a. Switching to Liberty from another provider: If you are switching to our Services from another service provider, you will cooperate fully with Liberty and provide promptly all information, including the pin number and a letter of authorization or other documentation, as requested by Liberty in connection with the processing of your order for Service. You authorize Liberty to notify your current telephone service provider of your decision to switch your local toll and long distance services to the Service, and you represent you are authorized to take such actions. In addition to the conditions set forth above, the additional limitations may apply: you may transfer your existing phone number (if any) to our Services, provided that (i) you request the phone number transfer when you place your order for our Services, authorizing Liberty to request on your behalf the transfer of your existing phone number and after the installation service visit; (ii) your current service provider releases your existing phone number, at our request, without delay or charge; (iii) transfer of your existing phone number to our Services would not, in our view, violate applicable law or our processes and procedures; (iv) you acknowledge and agree that if your MTA is set up before the date that the number transfer becomes effective (“Port Effective Date”), you may only be able to make limited outgoing calls over the phone that you have connected to the MTA. In that event, you should keep another phone connected to an existing phone extension at your Service Location to receive incoming calls until the Port Effective Date, after which you will be able both to make and to receive calls using our Services; and (v) you acknowledge and agree that to avoid an interruption in your phone service, it is extremely important that you have the MTA installed on or before the Port Effective Date. Your existing phone service for the number you are transferring will be disconnected on the Port Effective Date; if your MTA is not yet activated, you will not have access to our Services. Therefore, you will not have service for that phone number.
    
    b. Switching from Liberty to another provider: To transfer your phone number from Liberty to another service provider, you must terminate the Service with Liberty, subject to any applicable early cancellation fee, and place the transfer order through your new service provider, subject to any early cancellation fee. Requesting a service from another provider and the transfer or portability of your number with Liberty, does not automatically cancel your Agreement with Liberty.
    
    Version – July 2023

To view or download the PDF document, click here.

INTRODUCTION

Liberty Latin America and all its subsidiaries and affiliates, including Liberty Communications of Puerto Rico LLC, Liberty Mobile Puerto Rico Inc., Liberty Mobile USVI Inc. and Broadband VI, LLC (“LLA”), are committed to protecting our customers’ privacy. We want you to be confident in knowing that we treat your information with care and in accordance with our obligations under applicable data protection and privacy laws.

This Privacy Policy (the “Policy”) describes how we collect, store, use, protect, and disclose your information when we provide you with our products, services, networks, and platforms, including our cable television, internet, mobile and fixed telephone services, business to business services, websites, and mobile apps (individually and collectively, the “Services”). Please be aware that because this Policy describes the privacy practices of all our Services, some parts of the Policy may not apply to you. For example, if you do not subscribe to LLA’s telephone services, we will not collect call detail information. Also, if you have a separate contract for any Service, that contract may describe how we process information about you. If a portion or section of this Policy conflicts with local laws or regulation, those laws or regulation will supersede said section.

This Policy does not apply to products, services, websites, and mobile applications not provided by LLA. We recommend that you read the privacy policies of such third parties. We are not responsible for the privacy practices or content of any such third parties’ websites, products, or services.

If required by law, we will notify you of our Privacy Policy annually. However, we may update this Policy from time to time. Any updates will be posted on LLA’s website at www.lla.com/privacy and on subsidiaries’ websites (in conjunction, the “Websites”) and are effective as of the date first published. If at any time you find this Policy unacceptable, you should cease using the Services.

INFORMATION WE COLLECT

We collect information about you that directly identifies you, such as name, address, and telephone number, to assist us in providing and invoicing our Services. We also collect information that does not directly identify you but can be associated with you and your use of devices and our Services, such as IP address, device numbers, and account numbers.

We may obtain this information from you directly, automatically through the devices you use to access our Services, or from third parties. If you permit others to use the Services, we may collect information about them too.

LEARN MORE

Among others, we may collect information about you in the following ways:

• Information you give us directly, such as when you purchase products or services, fill out a form for any of our Services, send us an e-mail, or respond to a survey
• Automatically from your device, such as when you use an interactive or transactional service, television viewing controls, or use our Services
• From third parties, such as service providers who provide us operational support

Additionally, with respect to our customers in the United States, we collect Customer Proprietary Network Information (CPNI) from you when you use certain telecommunications Services. Please see the section on CPNI below for more information, which includes instructions if you wish to opt-out of our use of your CPNI for marketing.

You may provide information to us directly, including:

• Registration information: When you sign up for our Services, we require you to provide information about yourself and supporting documentation, including all or some of the following: your name, service and billing address, email address, telephone number, Social Security or other government-issued identifiers, driver’s license number, billing and credit records, and bank account and credit card numbers used to pay for our Services.
• Account Information: Information we use to identify you and to maintain your account and the Services, which may include date of birth, government-issued identifiers, next of kin, employment, and credit history.
• Payment and Billing Information: Information about your payments to us and the information on your billing statements and receipts.
• Contact Information: Information that we maintain to be able to get in touch with you.
• Social Media Information: When you interact with us on social media, we may collect your username, real name, profile picture, and any information you choose to share with us on the social media platform.
• Photographs: We may collect photos of your property for troubleshooting purposes.
• Communications: We may collect records of calls, emails, and chats with our customer service representatives.

We or partners working on our behalf may collect information automatically from the devices or software you use to access our Services. If you are using our Websites, applications (“apps”), or other digital channels, we may collect some of this information using web “cookies” and similar information-gathering technologies and maintain server logs. The types of information we may collect include:

• Online Analytical Information: We may collect information from your browser and activity on our Websites or apps, including details about your interaction with our Websites, apps, and electronic newsletters.
• Online Advertising Information: We and partners working on our behalf may collect information from your browser and activity on our Websites or apps that we use for advertising our Services to you on third-party websites or apps, including special advertising and other unique identifiers that enable us or our partners to target advertisements to you. Please be aware that our advertising partners may collect information about you when you visit third-party websites or use third-party apps. They may use that information to better target advertisements to you on our behalf.
• Service Usage: We may collect information about your use of our Services. This includes, for example, your video selections when you use our cable television Services, your use of company-provided and third-party set-top boxes, remote controls, electronic program guides, video players, applications, tablets, and other devices and software that are connected to our cable system or other Services. This information includes which channels, programs, and advertisements are viewed and for how long. When you use our digital video recording service, our DVR partner collects information about you, including personal and viewership information, to provide that Service. When you use our internet and telephone services, we may transmit, collect, and store information about you for a period of time related to your use of our Services and features. This information may include your email, instant messaging activity, file transfers and sharing, web browsing, telephone activity including voicemails, use of our voice center, custom settings or preferences, and communications with us for support, or other uses of our Services and features.
• Voice Commands: We may collect information from voice-activated or voice-controlled devices.
• Geolocation: We may collect precise geolocation if you have it enabled on your mobile device when you use our apps. Also, we may collect address-level information, for example, when you use Wi-Fi enabled devices that connect to your router. If you do not want us to collect your device’s location, you can disable location services on your device using the device settings.
• Device and Network Activity Information: We may collect technical information about your use of devices on our network, for example, IP address, Domain Name Server, and statistics about your network activity.
• Video and Audio Recordings: If you use our home security services and activate recording features, we may collect video and audio recordings.

We may collect information about you from third parties, including:

• Information, such as contact information, demographic information, and information about your interests and purchases, that we obtain from other companies to better tailor our programming, marketing, and advertising services to yo.
• Information about your billing and credit history from credit reporting agencies.
• Information about your interests, activities, and employment history from social networks and other places where you choose to share information publicly.
• Information about your interaction with advertisements on our Services or ads that we place on third-party websites from online advertising companies.

If you decide to invite others to the Services, we will collect your and the other person’s names, email addresses, and/or phone numbers to send an email or text message and follow up with the other person. You agree that you will obtain the other person’s consent before giving us their contact information. You also agree that you will not send us the contact information of a minor. We will inform any other person you invite that you gave us their information in the invitation email.

HOW WE USE YOUR INFORMATION

We use the information we collect from or about you to provide the Services to you, improve those Services, customize the Services to your preferences, market and advertise the Services to you and others, troubleshoot the Services, secure the Services, and respond to requests from governmental entities or law enforcement agencies. We may use information about you for additional purposes, but only if we obtain your consent to do so.

LEARN MORE

• To provide and manage our Services: We may use information about you to provide the Services you requested, send you bills and invoices, provide technical support, authenticate access to your account, help with upgrades, detect and protect against fraud and the unauthorized use of our Services, provide you with personalized content, process and respond to your inquiries, administer disputes, and enforce our legal rights, including your agreement(s) to receive the Services. Additionally, we may ask you for feedback about our Services’ performance, customer care service, and maintenance and operations. As permitted by applicable law, we may monitor and record our communications with you, including emails, chats, and calls, for training purposes, quality assurance, and to record details about the Services you order from us.
• • To enhance our Services:
  – We may use audience measurement and other demographic data about you to improve our Services and make programming and advertising more relevant to you. We may also use this information to distribute and deliver relevant programming and advertising to you.
  – Viewership information may be used to determine which shows are most popular, how many people watch a program to its conclusion, and whether people are watching commercials. An analysis of this information helps improve our cable television service and other Services and makes programming and advertising more relevant to our subscribers; it also allows us to distribute and deliver relevant programming and advertising to you without disclosing personally identifiable information about you to programmers or advertisers.
  Activity data may be used to help us learn how popular certain programs are and how our customers as a whole generally prefer to view certain kinds of programming using cable television service, including whether they like to watch certain programs live, on-demand, on mobile devices, or online. This may require us to compare or combine activity data on our cable system with online activity data.
• To customize our Services:
  – This enables us to personalize your settings on our products and Services so that you don’t have to change these settings each time you use them.
  – We may use location data to identify which of our systems provides services to you to provide relevant information related to our Services in your area.
• For marketing and advertising: We may use information about you to deliver our and third parties’ advertisements to you on our properties or on third parties’ websites and apps, measure the effectiveness of our advertising, provide you with content recommendations, and send you promotions and offers. We may also use activity data to determine whether promoting content and services in certain ways helps attract a larger audience and more customers. We may compare or combine information, such as activity data, we receive when you use cable television services to view content or advertising with information about your use of content and advertising that we deliver on other platforms, such as DVR devices, Websites, and apps. We do this to better understand how our customers access and use our products and services in all of the places that we offer them.
• For troubleshooting: We may collect activity data associated with particular devices, such as set-top boxes, portable devices, and other supported devices, so we know where to deliver the Services and how to troubleshoot them.
• To maintain the security of our systems: We may use information about you to protect and secure our Services, assets, network, and business operations and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal. We may use automated processes to scan incoming and outgoing email messages to, for example, identify and filter out likely spam or harmful messages. We do not read or disclose to third parties the content of your email messages or other online communications unless we are compelled by law or legal process to do so.
• For legal compliance: We may use information about you to comply with legal processes, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests, and to comply with applicable legal requirements.

HOW WE SHARE YOUR INFORMATION

We may share any of the information we collect from or about you when you direct us to do so, if necessary, to provide the Services to you, to respond to legal process, and to protect our property and the safety of our employees. We may also share information with partners to help market and advertise our Services. Please see Your Options and Rights Regarding Your Information (below), which explains how you can opt-out of our uses or disclosures of information for marketing or advertising purposes.

LEARN MORE

• Affiliates: We may share information with other members of our group of companies.
• Telephone Services: We will only use, disclose, or permit access to your information as required by law or as approved by you and as necessary to provide communications services or other services necessary to, or used in, the provision of the communications service. We may disclose your personally identifiable information to third parties in connection with features and services such as Caller ID and directory services.
• Commerce Partners and Other Third Parties: When you elect to participate in a special offer or engage in a transaction presented by us but provided by our Commerce Partners, we may disclose information about you to such Commerce Partners when relevant. We may disclose limited information, including your name, address, and level of service, to other non-affiliated entities for “mailing list” or other purposes that may or may not relate to the Services unless you object to such disclosure in advance. Any disclosure that we make under this exception will not reveal, directly or indirectly, the extent of your viewing or other use of the Services or the nature of any transaction you make over our cable system.
• Service Providers: We engage vendors to perform specific business functions on our behalf, and they may receive information about you from us or collect it directly. These vendors are obligated by contract to use information that we share only for the purpose of providing these business functions, which include:
  – Supporting Service functionality, such as vendors that support customer service and customer relationship management, application development, postal mailings, and communications (email, SMS, fax).
  – Auditing and accounting firms, such as firms that assist us in the creation of our financial records.
  – Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance.
  – Analytics and marketing services, including entities that analyse traffic on our online properties, assist with identifying and communicating with potential customers and support distribution of marketing communications.
  – Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.
  – Information technology vendors, such as entities that assist with website design, hosting and maintenance, data and software storage, and network operation.
• Online Advertising Partners: We partner with companies that assist us in advertising our Services, including partners that use cookies and online tracking technologies to collect information to personalize, retarget, and measure the effectiveness of advertising.
• Law Enforcement and Governmental Entities: If allowed by and after complying with applicable local laws requirements, we may disclose your information to representatives of a government or to comply with valid legal processes. In these situations, we may be required to disclose information about a customer without the customer’s consent and without notice to the customer. In some instances where there are valid legal requests or orders for disclosure of your information, we may notify you of the requests or orders and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders. Law enforcement agencies may, with the appropriate legal document/order, and without notice to you, obtain the right to install a device that monitors your internet and email use, including addresses of email sent and received and, in some cases, the content of those communications, and/or your use of our telephone service, including listings of incoming and outgoing calls and in some cases the content of those calls.
• Sale, Merger or Acquisition: We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with or during negotiations of any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot guarantee that an acquiring party or the merged entity will have the same privacy practices or treat your information as described in this Policy.
• Child Exploitation and Human Trafficking: We are required by law to report any evidence we may have or become aware of relating to violations of laws concerning child exploitation and/or human trafficking.

HOW DO WE PROTECT YOUR INFORMATION

YOUR OPTIONS AND RIGHTS REGARDING YOUR INFORMATION

How to access your information

You may obtain information about your account by using our online account manager or mobile apps or by getting in touch with us using the contact information below. You may also examine the records containing your information by contacting us and setting up an appointment. If you wish to inspect our records containing your information, our offices are open from 9:00 am to 5:00 pm Monday through Friday local time, excluding holidays. Local protocols may apply. If your review reveals an error in our records, we will correct it. You will only be permitted to examine records that contain information about your account.

• Liberty Communications of Puerto Rico / Liberty Mobile of Puerto Rico / Liberty Mobile of USVI/ Broadband VI
  – elephone: (787) 657-3050
  – Email: servicio@libertypr.com
• C&W (Flow, BTC, Cable & Wireless Networks and Cable & Wireless Business)
  – Email: privacy@cwc.com
• C&W Panama
  – Telephone: +507 8822529
  – Email: privacidad@cwpanama.com
• Liberty Telecomunicaciones de Costa Rica
  – Call Center: 1693
  – WhatsApp: 63111693
  – Facebook: @costaricaliberty
  – Twitter: @liberty_cr
  Instagram: liberty_cr
  – Email: privacidadcr@lla.com

Please be aware that we will require you to provide information to verify your identity before we make any changes or disclose information to you.

Your choices regarding the use and disclosure of your information

You have the right to prohibit or limit certain kinds of disclosures and marketing. You may contact us to ask us to put your name on our internal company “do not call” and “do not mail” lists so that you generally do not receive marketing or promotional telephone calls or postal mail from us or made at our request (you may still receive some marketing, such as in our billing statements and other service-related communications and in communications that you initiate). Similarly, you may always opt out of receiving future email marketing messages from us by clicking on the link in the applicable marketing email and following the instructions provided there.

You also have the right to prohibit or limit disclosure of your information to third parties for “mailing list” or other purposes as described above in this Policy. To restrict such disclosures, you may contact us at the contact information in the previous section. Please include your name, address, and account number when contacting us for this purpose.

Your enforcement rights

You may have all or some of the following rights with respect to your information, depending on your location or residency. Please contact us to exercise your rights.

• Access and Portability: Request access to personal data we hold about you or request transmission of your data to a third party.
• Correction: Request that we rectify inaccurate or incomplete personal data we store about you.
• Erasure: Request that we erase personal data when such data is no longer necessary for the purpose for which it was collected when you withdraw consent and no other legal basis for processing exists, or when you believe that your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
• Restriction of Processing: Request that we restrict our processing of personal data if there is a dispute about the accuracy of the data; if the processing is unlawful; if the processing is no longer necessary for the purposes for which it was collected but is needed by you for the establishment, exercise, or defense of legal claims; or if your request to object to processing is pending evaluation.
• Objection to Processing: Object to processing of your personal data based on our legitimate interests or for direct marketing (including profiling). We will no longer process the data unless there are compelling legitimate grounds for our processing that override your interests, rights, and freedoms or for the purpose of asserting, exercising, or defending legal claims.
• Transfers: Obtain information about and a copy of the safeguards we use to transfer personal data across borders.
• Complaints: Lodge a complaint about our data collection and processing actions with your jurisdiction’s privacy supervisory authority.

Your ad choices

You have options to limit the information that our partners and we collect for online advertising purposes.

• • You may disable cookies in your browser or mobile device using their settings menus. Your mobile device may give you the option to disable advertising functionality. Because we use cookies to support Service functionality, disabling cookies may also disable some elements of the Services
• The following industry organizations offer opt-out choices for companies that participate in them: the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative.
• Use our cookie settings menu.

If you exercise these options, please be aware that you may still see advertising, but it will not be personalized. Nor will exercising these options prevent other companies from displaying personalized ads to you. If you delete your cookies, you may also delete your opt-out preferences. We do not respond to “Do Not Track” signals at this time.

OTHER IMPORTANT INFORMATION

How long do we keep personally identifiable information?
We may store information about you for as long as we have a legitimate business need for it.

Cross-border data transfer
We are part of an international group of companies (the “Liberty Latin America Group”) and may collect, process, and store your information in various countries. We may also transfer your information within the Liberty Latin America Group and to our service providers. The data privacy laws governing the use and transfer of data in other countries may not be the same as those in your country; however, we will ensure that an adequate level of protection is provided to protect your information.

Information about children
Our Websites and apps are intended for users aged 13 and older. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 13, we will delete that information. Please contact us with any concerns.

PRIVACY DISCLOSURES FOR SPECIFIC JURISDICTIONS

United States, Puerto Rico and U.S. Virgin Islands – Customer Proprietary Network Information (“CPNI”)

When we provide telecommunications services to you, we may collect certain information that is made available to us solely by virtue of our relationship with you, such as the type, destination, technical configuration, location, and amount of use of such services. This information, and related billing information, is known as Customer Proprietary Network Information (“CPNI”). You have a right, and we have a legal duty under United States federal law to protect the confidentiality of CPNI. Consistent with federal law, we may use and disclose your CPNI without your permission to protect our rights or property; to protect users of our Services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such Services; to comply with any laws, court orders, or subpoenas (please note that we may be compelled to disclose your CPNI in certain circumstances); to provide Services to you pursuant to your contract with us for telecommunications services; to provide inside wiring installation, maintenance, and repair services; to conduct research on the health effects of cellular radios; to market services such as speed dialing, computer-provided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller I.D., call forwarding, certain centrex features, or other services within the same category or categories of service to which you already subscribe; to provide customer premises equipment and features; to provide call answering, voice mail or messaging, voice storage and retrieval services, fax store and forward, and protocol conversion.

While federal law allows us to use CPNI for the above purposes, you have the right to restrict us from the following additional uses of your CPNI:

• Use or share your CPNI to market services except as provided above; or
• Share your CPNI with our affiliates or agents to provide or market services to which you do not subscribe.

Such uses better enable us to provide you with offers more tailored to your interests and needs, but you can restrict such use of your CPNI by contacting us via letter at Liberty Puerto Rico, Dispute & Claims Department, P.O. Box 192296, San Juan, PR 00919-2296, via email at servicio@libertypr.com, or by phone at any time at 787-355-3535. If you do not notify us within 30 days of your receipt of this notice, we will assume that we have your permission to use and disclose CPNI for these marketing purposes. You may revoke your permission (opt-out) at any time. Your permission, or revocation of permission, remains valid until you tell us otherwise. The Services we provide to you will not be affected if you deny or revoke your permission. If you restrict your CPNI use, you may still receive marketing from us, but it would not be based on using your CPNI. For your protection, we will not disclose your call detail records over the phone unless you authenticate your identity. We will also require the use of a password to log into accounts where you can view your CPNI online.

Jamaica

To contact Flow Jamaica’s Data Protection Officer, please send a letter or email to the following:

Data Protection Officer
2-6 Carlton Crescent
Kingston, Jamaica
Att. Legal Department
privacy@cwc.com

HOW CAN YOU CONTACT US ABOUT THIS POLICY

If you have any comments or queries concerning this Policy or you wish to request access to your information, please email us at the appropriate address included in the Your Options and Rights Regarding Your Information section above or at privacy@lla.com.

These Digital Helpdesk Terms and Conditions (“Terms”) govern your use of the digital help desk services (“Helpdesk Service”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offer to its business customers. The Helpdesk Service includes all interactive features and communications we provide in connection with the digital helpdesk, however accessed or used, that we operate, make available now or in the future, produce, or maintain (collectively, the “Digital Helpdesk”). Using the Digital Helpdesk constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Digital Helpdesk and you must immediately cease your use of the Digital Helpdesk.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Helpdesk Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and Privacy Policy. To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Helpdesk Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Helpdesk Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the «Last Updated» date at the top of these Terms when we make changes. Your continued use of the Helpdesk Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Helpdesk Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Helpdesk Service.

1. GENERAL ACCESS AND USE

(a) Objective

To offer you guidance on the creation and modification of profiles on the following platforms:

• Facebook
• Instagram
• Linkedin
• Pinterest
• Twitter
• YouTube
• Yelp
• WhatsApp Business
• Google My Business

for the promotion of your business, products and/or services (in accordance with applicable law).

To provide remote technical assistance in IT issues covered by the following scope:

(b) Operating Systems

The Helpdesk Service includes configuration, resolution of issues and/or incidences, installation (as long as you can provide the original license and necessary means) and uninstallation of operating system software.

This Helpdesk Service does not include training on the use of the operating system, or any other software. This Helpdesk Service will help solve specific issues, questions, and incidences related with:

• Windows: XP – 10
• Windows: XP – 10
• MacOs: 10.6 (Snow Leopard) a 10.14 (Mojave)
• Linux: Ubuntu 19.04, Fedora 30, Open SUSE 15.1, Debian 10.0, Red Hat 8, CentOS 7
• iOS: 7.1.2 y 12.3.2
• Android: Ice Cream Sandwich 4.0 – Pie 9.0
• Windows Phone OS: 8.0 – 10 Mobile

(c) Hardware

Initial hardware settings, operating system synchronization, and network connection if necessary. You must provide the necessary drivers.

• PC
• Smart TV
• Peripherals (webcam, printer, scanner, external hard drive, etc.)
• Smartphones
• Tablets
• Multimedia devices (Apple TV, Chromecast, Roku, etc.)

(d) Software

Installation, configuration, customization, and resolution of specific incidences related to the most common business/office software. The User must provide original license and installation means. Support will not be given to illegal or illegally obtained software.

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
• Open Source (Open Office, Libre Office, etc.)
• Web Browsers (Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, etc.)
• Multimedia software (Windows Media Player, VLC, Spotify, iTunes, Quick Time, Real Player, codecs)
• Compressors (Winzip, WinRar, 7zip)
• Peer to peer (Mega, eMule, Kazaa, eDonkey, Ares, Frostwire, BitTorrent, uTorrent, etc.)
• Antivirus and firewalls (Bitdefender, Microsoft Security Essentials, Symantec, McAfee, Avast, AVG, Avira, etc.)

(e) Cloud storage and streaming

Account creation, app download, installation, and configuration on compatible devices, optimization for the intended use.

• Video Streaming: Netflix, Amazon Prime, HBO Go, etc.
• Audio Streaming: Spotify, Apple Music, Google Play Music, Deezer, etc.
• Cloud Storage: Dropbox, OneDrive, eLife Drive, Google Drive, Mega, etc.

Support from the Digital Helpdesk may be requested by any User with an Account.

The above products may require your agreement to a license or other terms with a third party to use, download, or install such products. Your use of these products are governed by such applicable terms and you are solely responsible for complying with these terms. You understand and agree that Liberty is not responsible for any information or data you may share with these third parties.

2. CREATING AN ACCOUNT TO ACCESS THE HELPDESK SERVICE

(a) To create an account to use the Helpdesk Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person’s name. You agree that you are responsible for all acts and omissions of your Users including any violations of these Terms.

(b) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Helpdesk Service using your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Helpdesk Service and your Account, we may terminate or suspend your use of the Helpdesk Service, your Account, change your username or password, request additional information before we authorize transactions on your Account, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Helpdesk Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

(c) Once registered, you can request support from the Helpdesk Service at any moment, 24 hours a day, 365 days a year, in an immediate and unlimited manner (both in number or time of the support requests). This support excludes unforseen scenarios or cases of force majeure (as set forth in Section 14(a) below). .

3. USING THE HELPDESK SERVICE

(a) The Digital Helpdesk is available for use to up to 10 Users registered by Client on the platform designated by Client. These 10 Accounts and Users must agree to the Terms.

To initiate the IT support or online presence guidance request, You must:

• Log in to the Smat Solutions Portal: puertorico.cloud.flowbusiness.co to request assistance by chat or ticket, call and select option 6 for telephone assistance or send an email to puertorico.support@cloud.flowbusiness.co.
• Describe the IT incident with which you need help or specify on which platform you want to create or modify a business profile.
• Provide the information requested by the technical support agent or community manager, including the business data that you wish to have guidance on creating the profile on the social network of your choice. The information must be true, complete and up to date.
• By accepting remote computer assistance, you acknowledge and accept that the person providing remote assistance will have the ability to see the contents on the User’s computer, and so the User is responsible for maintaining the confidentiality and security of your information or data, for instance by limiting the number of windows open that may be available during a support session. You are encouraged to save and back up your information or data before contacting the Helpdesk.
• The User will be responsible for creating and adding a description about his business, the products or services that he sells, as well as the payment methods directly accepted in his business.
• The User may place direct service hours for their business.

We are NOT responsible for verifying the completeness or accuracy of the information and data provided to us by the User to receive the Helpdesk Services, and we are not responsible for our inability to resolve your concerns where the User has not provided complete or accurate information or data.

br
Once the information is provided, generally in a period of 3 to 5 business days, a notification will be sent to the email address provided by the User, indicating that the business profile has been created on the social network, on said notification, the «user» and the «password» to enter the profile will be found.

(b) Scope

Recommendations will be provided for the creation and / or modification of a business profile on social networks and advice will be provided, including:

• 1. General inquiries

• How to create a business social network?
• What is the difference between an organic and a paid publication?
• How to create an account to manage business profiles?
• How often is it recommended to post?

• 2. Modifications within the social media profiles

• Change of name.
• Change of address.
• Adjustments on the hours of operation.
• Setting contact information.
• Advice on how to change the cover profile image for each social network.
• Recommendations of image measures for each social network.
• Differences between business profiles and personal profiles.

• 3. Creation of a profile if you do not have one

• Assist the User, side by side, to create their profile based on business needs.
• Explanation of each social network and its main objectives.

• 4. Limits of each social network

• The Helpdesk Services are limited by the terms and conditions that are applicable for each social network. Therefore, the User accepts that the information and data they provide will be processed by the social network, as it is directly responsible for its website. The User will adhere to the Privacy Policy, Cookie Statement, Policies Refund, Terms and Conditions, Anti-Spam Policy and others applicable policies, established in the official pages of each social network.

If authorized by the User, we may offer remote assistance where we will take remote control of the User’s equipment in order to see on the screen the procedures carried out by the agent. During remote assistance, we may review the equipment that reports the incident and, under the User’s authorization, the necessary steps to resolve it or to create the business profile. The User will always be responsible for providing the necessary information and it will be mandatory for them to be present during remote assistance to provide the information or authorize procedures.

In order to comply with the applicable laws and software policy, any action on the operating systems and supported applications will be require that the User be in the possession of a legitimate copy of them, including the valid key and installation medium provided by the manufacturer. In cases where the devices have unlocked or illegal operating systems, we will not be able to ensure the provision of the service.

In the case of support for peripherals and mobile devices, it will be necessary for the User to connect the device to their computer, by cable. The management of this type of queries remotely will vary depending on the manufacturer of the device, the operating system, version and firmware revision, the latest versions being usually the optimal ones. Also, the scope will vary depending on the capabilities of the management software distributed by the device manufacturer. The management software and / or drivers from the device manufacturer must be provided by you, or they must be available on the manufacturer’s website. Such software must be compatible with the operating system installed on your computer.

before
We will not be able to ensure the correct provision of the Helpdesk Services in the event that the language of the operating system and / or supported applications is different from the language on which the provision of this service is based.

(c) Limitations

You acknowledge and accept that the scope of the Helpdesk Service is limited to what is contained in these Terms. This Service will be available to You as long as Client maintains its status as active as a Liberty customer as well as the Service. This Service is limited to providing suggestions to the User on how to create profiles and social networks for Client.

• Informatics Assistance is excluded from the Service:

• Training on applications or use of technology, training on the same query advanced or repetitive will not be provided.
• The software or materials that are necessary to solve any incident, or the repair of physical damage.
• The installation / configuration of software not contemplated in the scope of the service, or cracked or illegal programs.
• Re-installations of the LINUX operating system.
• Support for teams with Unix operating systems, LAN networks, servers and switches.
• Faults related to ADSL connectivity.
• Support for Access, Macros, pivot tables, complex formulas or statistical systems in Excel.
• Support for applications developed specifically for a company on MS Office products (Outlook, Word, Excel, Access, Power Point).
• Recovery Information.

Helpdesk Service does not include support to answer the interactions in each profile or social network, meaning that it will not provide an administrator to follow up on the requests that may come from the generation of the account in said social network.

• The Helpdesk Service does not include:

• Strategy: It does not include the strategy that will be carried out for each business.
• Creativity: It does not include artwork to be used.
• Integration: It does not link social networks with services that help complement the achievement of your objectives, CRM, online store, chatbots and more.
• Advertising: It does not include creation and management of advertising campaigns for the correct implementation of the budget, Facebook Ads, Instagram Ads, Twitter Ads.

Without limiting any terms below, you acknowledge and accept that your use of the Helpdesk Service will be at Your sole risk and / or responsibility.

(d) By using the Helpdesk Service, you consent to us collecting and using technical information about your use of the Helpdesk Service to improve the Helpdesk Service, our products and to provide any services to you.

4. THIRD PARTY PRODUCTS

The Helpdesk Service may interact with or we may provide you with content, information, documents, applications and other software, services or similar material of a third party (collectively, “Third-Party Products”) in connection with the Helpdesk Service. Any such Third Party Products may be governed by different terms found in such Third Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third Party Products or your use of such Third Party Products. You are solely responsible for and we are not liable for your compliance with such Third-Party Terms.

5. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Helpdesk Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Helpdesk Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Helpdesk Service if you terminate the Client account.

(b) We may also suspend or terminate your Account or use of the Helpdesk Service if you fail to pay all amounts due related to your Helpdesk Account We will restore the Helpdesk Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty Puerto Rico does not receive the corresponding payment, Liberty Puerto Rico may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the User from the pending payment of the services provided by Liberty.

(c) You may request the cancellation of your use of the Helpdesk Serice by calling the Service Center.

(d) If your use of the Helpdesk Service is terminated for any reason, you understand that you will no longer have access to the Helpdesk Service or to the information contained on it, so it will be your responsibility to backup or delete of the content of the information. We will have no obligation to maintain or provide any of your informnation and data and we will delete your information and data in accordance with our standard policies, unless prohibited by applicable law.

6. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms.

7. LICENSE; CONTENT; TRADEMARKS.

(a) Subject to the limitations stated elsewhere in the Terms, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to download and use the Helpdesk Service. You understand and agree that the Helpdesk Service is subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in the Terms. You shall not use the Helpdesk Service other than for its intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Helpdesk Service is for individual, private, personal, non-commercial use; and is not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Helpdesk Service, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Helpdesk Service.

(b) Except for information or data owned by you, the materials available through the Helpdesk Service are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Helpdesk Service and the Liberty Content therein. You may not reproduce or modify the Helpdesk Service or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Helpdesk Service should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Helpdesk Service or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

8. RESTRICTIONS

(a) You agree and acknowledge that the Helpdesk Service is licensed by Liberty and its licensors and not sold. Liberty or its licensors retain all right, title, and interest in and to the Helpdesk Service, the Liberty Content and other subject matter contained in or made available through the Helpdesk Service, and all related intellectual property rights. You obtain no rights in or to the Helpdesk Service under these Terms or any Liberty Content or other subject matter made available through the Helpdesk Service.

(b) Without limitation, you agree not to use the Helpdesk Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Helpdesk Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Helpdesk Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Helpdesk Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Helpdesk Service; (iii) use any robot, spider, scraper, or other automated means to access the Helpdesk Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Helpdesk Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Helpdesk Service; (vi) capture, rip, download, frame or mirror any content forming part of the Helpdesk Service; or (vii) access the Helpdesk Service in order to (1) build a competitive product or Helpdesk Service, or (2) copy any ideas, features, functions or graphics of the Helpdesk Service.

(c) You agree that your use of the Helpdesk Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Helpdesk Service are used for any unlawful purpose. In accordance with Section 12 below, you agree to indemnify us in the event of any such violation by you or anyone using the Helpdesk Service on your device.

9. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Helpdesk Service. By using the Helpdesk Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Helpdesk Service, including to law enforcement agencies as well as parties to civil lawsuits.

10. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty services and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

11. FEEDBACK

Liberty welcomes your comments about the Helpdesk Service as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Helpdesk Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

12. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Helpdesk Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

13. DISCLAIMER

Without limiting any disclaimers in the Agreement, YOU AGREE THAT YOUR USE OF THE HELPDESK SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE HELPDESK SERVICE, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE HELPDESK SERVICE. THE HELPDESK SERVICE ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE HELPDESK SERVICE ARE ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE HELPDESK SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE HELPDESK SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE HELPDESK SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

14. MISCELLANEOUS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Helpdesk Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

These Website and Online Store Service Terms and Conditions (“Terms”) govern your use of the Website and Online Store Service (“Service”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offer to its business Clients and includes all templates, products, tools, services and interactive features and communications we provide in connection with the Service, however accessed or used, that we operate, make available now or in the future, produce, or maintain. The Services include the ability to register a domain name and build a website and/or online store. Using the Service constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Service and you must immediately cease your use of the Service.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and Privacy Policy. To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the «Last Updated» date at the top of these Terms when we make changes. Your continued use of the Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Service.

1. DEFINITIONS

For the effect of the present Terms, when the following terms are used in uppercase, either singular or plural, they will have the following meaning:

“Admin Panel” means the tool that allows you to manage and use the Service.

“Client” has the meaning set forth above and includes for clarity the person or company that purchases and/or activates the Service through the following channels:

(i) A call from/to the Support Center;

(ii) Any available channel.

“DNS” means the System that translates IP addresses into domain names.

“Device” means the Client’s desktop or laptop.

“Domain Name” means the name that, on behalf of the Client, will be registered by Liberty under an authorized registrar, and will be used to publish Your Site.

“Information Transfer” means the ability to transfer the information generated as a result of visits to your website.

“Service Manager” means person(s) designated by the Client to manage this Service.

“Software” means any software provided to you necessary to log in to or use the Service.

“Support Center” means the center that provides support to the Service, through which the Client can request the Service, Service information, report Service issues or incidences by calling 1-800-744-0222, write to puertorico.support@cloud.flowbusiness.com, or via chat at puertorico.cloud.flowbusiness.co

“URL” means the address used to visit a CLIENT’S website, incorporates the Domain Name.

“Your Site” means the website and/or online store you create using the Domaine Name

2. OBJECTIVE

Establish the Terms under which Liberty will provide the Service, whose features and additional Service are further described in these Terms and Annex 1.

3. REQUIREMENTS FOR THE DELIVERY AND USE OF THE SERVICE

The Client accepts and recognizes that, for Liberty to provide the Service, you must meet the following requirements:

• have a Device that meets the necessary requirements to use the Service.
• have a broadband service that guarantees reliable use of the Service.
• provide Liberty with a valid email address to receive notifications related to the Service.
• accept the present Terms.
• designate a person as the Service Manager.
• provide Liberty the Domain Name that will be registered by Liberty under an authorized registrar as part of the Service.

4. SERVICE ACTIVATION AND CONFIGURATION

The Service will typically be activated by Liberty within 3 to 5 business days following a request from you through the platform, provided that all information must be provided. Liberty will send a notification to the email address provided by you, stating that the Service has been activated, as may request any additional information needed from you to set up the Service. The Service Manager will be responsible for activating the Service, and will be able to ask for support during the request process, as well as the configuration of the Service, or any additional support needed, to the Support Center.

5. SERVICE USER NAME AND PASSWORD

(a) To create an account to use Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person’s name. You agree that you are responsible for alls acts and omissions of your Users including any violations of these Terms.

(b) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Secure Cloud Storage Service using your and your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Secure Cloud Storage Service and your Account, we may terminate or suspend your use of the Secure Cloud Storage Service, your Account, change your username or password, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Secure Cloud Storage Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

6. SERVICEERVICE ACCESS

(a) We reserve the right to terminate your use of the Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Service if you terminate Your business Account.

(b) We may also suspend or terminate your Account or use of the Service if you fail to pay all amounts due related to your Account. We will restore the Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the user from the pending payment of the Service provided by Liberty.

7. DOMAIN NAME REGISTRATION

(a) Liberty will register the Domain Name requested by you with an authorized domain registrar.

(b) By making the request, you represent and warrant on behalf of you and the Client that the request does not violate third party rights of any type, including without limitation the ownership of any registered, copyrighted, or trademarked brand, commercial name, denomination or legal company name. Upon request, Client must provide proof of ownership, copyright or trademark of any brand name used for the domain requested.

(c) You and Client recognize that Liberty cannot guarantee that the requested Domain Name will be available for purchase or will be recognized or accepted by the registrar or domain regulation authority.

(d) Liberty can refuse to register the Domain Name and request you to choose a new Domain Name if there is a basis to believe that the initially requested Domain Name is offensive, abusive, defamatory, or obscene, or that it infringes copyright for a registered brand, commercial name, or legal name, or of previously registered domains, or is otherwise illegal or will bring liability to Liberty.

(e) Liberty will cover the cost of maintenance and renewal fees while you are subscribed to the Service. After the subscription is terminated, you can take the Domain Name by submitting a request to Liberty, which will provide a transfer code. The Client is responsible for choosing the new domain management platform, initiating the transfer process, and introducing the code provided by Liberty, as well as cover any required costs, and take any other actions needed to effectuate the transfer.

(f) The Client can only obtain one Domain Name. Once a Domain Name has been purchased, the request cannot be cancelled or modified.

8. WEBSITE AND ONLINE STORE

(a) This Service is subject to our receipt of all the relevant information from you. The Service includes the creation of up to three (3) content sections, contact form to receive comments from website visitors, links to social media accounts, Google map, text and image customization according to the information provided by the Client, inclusion of a Google Analytics account, and a WhatsApp button that allows visitors to chat with you.

(b) All websites are designed to be accurately viewed on screens of all sizes and are optimized for search engines (SEO). This means that all websites include technical requirements to be indexed by search engine algorithms. However, you understand and agree that search results such as the ranked position your site reaches on a search engine result page depends on the content provided by you among other variables, and we make not guarantee of results.

(c) If you wish to include an Online Store, you must provide information for the first 6 products, that will be made available on your site, including product name, price, description, and images. You, according to their needs, can add an unlimited catalogue of additional products.

(d) For the online store, you must choose a payment method from those already integrated by Liberty into the platform, or offline methods, and a shipping method and pricing. The Client must have an agreement, contract, or account with the payment gateway provider, completely independent from Liberty. All payments will be processed by the chosen platform, and reflected on your account according to that provider’s terms and conditions.

(e) The Service includes support by chat, phone, or email to allow you as well as the design team to solve any questions.

9. YOUR CONTENT AND YOUR SITE

(a) You may provide us with content, including without limitation text, photos, images, music, videos, audio, videos, fonts, logos, stickers, code, and associated content, and any other materials (“Your Content»). You own your Content, however you agree to grant us the limited rights needed for us to provide, improve, promote and protect the Services as described in these Terms. Your Content includes without limitation content you post to Your Site.

(b) When you provide Your Content to us through the Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, store, reproduce, modify, create derivative works of, communicate, publish, publicly display, publicly perform and distribute Your Content for the purposes of allowing us to provide, improve, promote and protect the Services.

(c) You represent and warrant that you own all rights to your Your Content or otherwise have (and will continue to have during all times you use the Services) all rights and permissions necessary to use, share, display, transfer and license your Your Content via the Services and as set forth in these Terms. You represent and warrant that such use will not infringe or violate the rights of any third party, including without limitation any copyrights, trademarks, privacy rights, publicity rights, contract rights, trade secrets or any other intellectual property or proprietary rights.

(d) Your Site may have visitors, customers and users (“End Users”). You understand and agree that (i) Your Sites, Your Content and your End Users are your responsibility; (ii) you are solely responsible for providing products, services and support to your End Users; and (iii) you are solely responsible for compliance with any laws or regulations related to Your Sites and your End Users. We are not liable for, and will not provide you with any legal advice regarding, Your Sites or your End Users.
(e) You understand and agree that by operating the Services, we do not represent or imply that we endorse your or other users’ Your Content, or that we believe such Your Content to be accurate, useful, lawful or non-harmful. We are not a publisher of, and we are not liable for, any Your Content uploaded, posted, published or otherwise made available via the Services by you or other users.

(f) You further represent and warrant that your use of Your Site and the Services is in compliance with applicable laws. You agree and warrant that you are solely responsible when using Your Sites or the Services for complying with applicable data protection, security and privacy laws and regulations, including any notice and consent requirements. This includes without limitation the collection and processing by you of any personal data, when you use Your Sites and the Services to send marketing and other electronic communications to individuals and when using cookies and similar technologies on Your Sites. If applicable law requires, you must provide and make available to your End Users on Your Sites a legally compliant privacy policy.

10. SERVICE AVAILABILITY

Liberty does not guarantee the uninterrupted operation of the Service. Liberty will use commercially reasonable efforts to provide a service level of 99.9% uptime, excluding any routine maintenance and subject to any force majeure conditions.

10. INFORMATION STORAGE AND BACKUP

The Client recognizes and accepts that the information for this Service is stored on a shared storage system, where the information for all Clients of this Service is stored. We are not responsible for any loss of data and you understand and agree that you are responsible for backing up all of Your Content.

11. TECHNICAL ASSISTANCE AND SUPPORT

(a) Liberty offers, with no additional cost for you, technical support to solve any questions or issues that the Service may present. We will use commercially reasonable efforts to make the support available twenty-four (24) hours a day, seven (7) days a week, except during any planned maintenance time and Force Majeure events described below. Support will be provided by the Support Center.

(b) For assistance and support, Liberty will:

(i) Do an assessment and discuss possible solutions and/or priority;

(ii) Provide an incident number to you when the issue or incidence cannot be immediately solved;

(iii) Classify the issue or incidence according to how critical the issue or incidence presented is;

(iv) Notify you of any change that may affect the time of resolution for the issue or incidence; and

(v) Notify you when the issue or incidence has been resolved.

(c) Liberty will use commercially reasonable efforts to resolve the issue before it closes the report. The Client recognizes that Liberty will attempt to contact you through the phone number registered on your account, on three occasions within a timeframe up to 6 or 8 hours, to notify about the resolution. If Liberty is not able to communicate with you, Liberty will send an email notifying about the resolution of the incidence and close the report.
Liberty will not be responsible for addressing issues related to the Client’s computer or Device issues, or any software installed by the Client, any Third-Party Products (as defined below), or any issues outside the scope of the Services.

12. RESTRICTIONS

(a) Without limitation, you agree not to use the Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Service (iii) use any robot, spider, scraper, or other automated means to access the Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Service; (vi) capture, rip, download, frame or mirror any content forming part of the Service; or (vii) access the Service in order to (1) build a competitive product or Service, or (2) copy any ideas, features, functions or graphics of the Service.

(b) You also agree that your use of the Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Service are used for any unlawful purpose. In accordance with Section 21 below, you agree to indemnify us in the event of any such violation by you or anyone using the Service.

13. CLIENT RESPONSIBILITY

(a) The Client will be responsible for:

• Having a Device with the necessary characteristics to use the Service.
• Managing the Service, including the creation of backups.
• Setting up and managing their access to the Service.
• Having a reliable internet connection.
• Notifying Liberty, through the Support Center, if they suspect an unauthorized third party has gained access to their password or service.
• The creation, maintenance, and design of the Service, done by Users.
• Respecting copyrights, registered trademarks, intellectual property rights within the Service.
• Not using the service to send unsolicited publicity or promotional material, or to deliberately receive answers to unauthorized publicity or promotional material sent by a third party.
• Registering and renewing all Domain Names used for this Service and that were purchased outside of the Service and were not transferred.
• Taking all actions needed to ensure your use of the Services, Your Site and Your Content will not cause Liberty to be in violation of any laws or otherwise violate the rights of third parties. Liberty will not be responsible of or for any of the following:
• The Client’s inadequate configuration of the Service.
• Verifying or evaluating damaged files, malicious codes, repairing, quarantining or deciphering any of the files sent by you and/or Authorized Users to be backed up through the Service.
• Managing the information, data transfer, data loss, access times, access restrictions from any network and/or specific server.
• Using the Services only as permitted in these Terms.

14. TERM AND CANCELLATION

(a) The validity of the present Terms will enter into effect from the moment you uses the Service and will remain in full force until the Services are cancelled or terminated. However, the Service contracted by you will have the minimum term defined on Annex 1 of the present Terms.

(i) The term shall be specified in Annex 1. Except as otherwise specified in Annex 1, the term will automatically renew for a period of one year, unless either party gives the other written notice (email acceptable) at least 60 days before the end of the current year in effect.

(ii) The Client will be able to request a cancellation of service, once they have fulfilled their initial term.

(b) We reserve the right to terminate your use of the Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Service if you terminate Your business Account.

(c) We may also suspend or terminate your Account or use of the Service if you fail to pay all amounts due related to your Account. We will restore the Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the User from the Servicepending payment of the Service provided by Liberty.

(d) Once the Service has been cancelled, then you will have 30 days to access Your Site and create a backup of Your Data. After that period has concluded, your access to the Service and Your Site will be immediately terminated, including your ability to access Your Content. It is solely your responsibility to create the backup or remove Your Content from the Service. The Service cancellation also means that the Domain Name will not be renewed by Liberty. This means that you will be responsible for requesting a Domain Name transfer, and to start covering the related costs and administration for the Domain Name.

(e) The Service may interact with or we may provide you with content, information, documents, applications and other software, Service or similar material of a third party (collectively, “Third-Party Products”) in connection with the Service. Any such Third-Party Products may be governed by different terms found in such Third-Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third-Party Products or your use of such Third-Party Products. You are solely responsible for and we are not liable for your compliance with such Third-Party Terms.

15. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Service if you terminate Your business Account.

(b) We may also suspend or terminate your Account or use of the Service if you fail to pay all amounts due related to your Account. We will restore the Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the user from the pending payment of the Service provided by Liberty.

(d) If your use of the Service is terminated for any reason, you understand that you will no longer have access to the Service or to Your Content, so it will be your responsibility to backup or download Your Content.

16. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal.

17. LICENSE; CONTENT; TRADEMARKS

(a) Subject to the limitations stated elsewhere in the Terms, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to use the Service. You understand and agree that the Service is subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in the Terms. You shall not use the Service other than for its intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Service is not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Service, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Service.

(b) Except for information or data owned by you, the materials available through the Service are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Service and the Liberty Content therein. You may not reproduce or modify the Service or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Service should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) Trademarks. All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Service or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

18. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Service. By using the Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Service, including to law enforcement agencies as well as parties to civil lawsuits.

19. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty Service and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

20. FEEDBACK

Liberty welcomes your comments about the Service as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

21. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

22. DISCLAIMER OF WARRANTIES AND LIABILITY

WITHOUT LIMITING ANY DISCLAIMERS IN THE AGREEMENT, YOU AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE SERVICE, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE SERVICE. THE SERVICE ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE SERVICE IS ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

23. MISCELLANEOUS MATTERS.

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Secure Cloud Storage Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

These Business Email Pro Terms and Conditions (“Terms”) govern your use of the Business Email Pro (“Email Service”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offers to its business customers and includes all interactive features and communications we provide in connection with the Email Service, however accessed or used, that we operate, make available now or in the future, produce, or maintain. Using the Email Service constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Email Service and you must immediately cease your use of the Email Service.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the contract that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Email Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and our Privacy Policy. To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Email Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Email Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the «Last Updated» date at the top of these Terms when we make changes. Your continued use of the Email Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Email Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Email Service.

1. GENERAL

(a) Objective

Liberty will provide the Email Service to you as described in detail below.

2. ACCESSIBILITY

(a) To create an account to use the Email Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person’s name. You agree that you are responsible for all acts and omissions of your Users including any violations of these Terms.

(b) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Email Service using your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Email Service and your Account, we may terminate or suspend your use of the Email Service, your Account, change your username or password, request additional information before we authorize transactions on your Account, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Email Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

3. DESCRIPTION AND SCOPE OF THE SERVICE

The Email Service is a personalized email service designed to meet the following:
• Compatible with any domain.
• Accessible from anywhere and on any device.
• Up to 10 email accounts will be delivered per service.
• Option to consult from the Roundcube webmail interface.
• Available through the preferred email platforms: Outlook, Gmail, Mail, Thunderbird.
• Cloud-based service that does not require any hardware management.

Technical details:
• 10 Gb Storage capacity per account.
• Attachments: up to 25 Mb per email sent.
• Security: Use secure connections (POP3 / IMAP / SMTP over TLS, webmail with HTTPS). Emails in transit are encrypted with TLS when possible. Passwords are stored encrypted in SSHA512 or BCRYPT (BSD).
• No intermittency times*. It has an automatic recovery system. When the system fails, it recovers without the need of human interaction so it will always be active, without reboot times.
• Webmail: Managing emails, folders, and filters with an intuitive and easy-to-use interface provided by Roundcube. Any IMAP / POP account can be added to have a single interface.
• Ad-free interface.
• Compatibility with mobile devices: accounts can be easily set up in any mobile email application.
• Antispam & Antivirus: Complies with the best security practices for mail, protecting against SPAM or viruses. SpamAssassin, ClamAV, SPF, DKIM, gray list, white list or black list. Quarantines emails detected as SPAM and in the SQL database for review.
• Fail2Ban blocks from malicious attacks.
• Backups: Daily backups of all emails to reduce data loss.
• Insured shipments: Meets industry standards to ensure emails are delivered to major providers (Gmail, Yahoo, Hotmail, Outlook).

* Excludes scheduled maintenance to platforms that support mail and unscheduled maintenance to solve critical situations.

The webmail is supported by the following browsers:
• IE 9.0 and latest version.
• Firefox version 19 and latest versions.
• Google Chrome version 25 and latest versions.
• Windows 10.
• Edge 12 and latest version.

Service Limits (per account):
• Maximum number of outgoing emails per day: 2000. If you reach this number, you will not be able to send any more messages during the day.
• Maximum number of recipients of each email: 500. You are not allowed to place more recipients.
• Maximum number of incoming emails per hour: 500. You are not allowed to receive more emails per hour.
• Maximum size of attachments (by email): 25 MB. The Email Service will not allow you to attach a file larger than 25MB.

4. YOUR CONTENT

(a) You understand and agree the the Email Service will store your content, including without limitation text, photos, images, and any other materials (“Your Content»). You own Your Content, however you agree to grant us the limited rights needed for us to provide, improve, promote and protect the Email Services as described in these Terms.

(b) When you provide Your Content to us through the Email Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, and store Your Content for the purposes of allowing us to provide, improve, promote and protect the Email Services.

(c) You represent and warrant that you own all rights to your Your Content or otherwise have (and will continue to have during all times you use the Email Services) all rights and permissions necessary to to use, share, display, transfer and license your Your Content via the Email Services and as set forth in these Terms. You represent and warrant that your use of the Email Services will not infringe or violate the rights of any third party, including without limitation any copyrights, trademarks, privacy rights, or any other intellectual property or proprietary rights.

(d) You further represent and warrant that your use of the Email Services is in compliance with applicable laws. You agree and warrant that you are solely responsible when using the Email Services with complying with applicable data protection, security and privacy laws and regulationss. This includes without limitation the collection and processing by you or us of any personal data, when you use the Email Services to send electronic communications to individuals.

5. BACKUPS

The Email Service includes a backup service. It is the responsibility of you to configure Service to meet your backup and other needs. In no case will Liberty be responsible for Your Content or the backup copies of Your Content.

6. ANTISPAM POLICIES FOR MAIL SERVICES

“SPAM MAIL” is an email message whose main purpose is commercial advertising or promotion of a commercial product or service, including messages that promote the content of a commercial website. In addition, Liberty Puerto Rico considers “SPAM” the practice of sending unwanted e-mails, often with commercial content, in large quantities, to their recipients without giving them the option to unsubscribe or exclude themselves from a distribution list.

Therefore, it is FORBIDDEN for you to use the Email Services for the following purposes or in the following manner:
• Use or contain invalid or fraudulent headers.
• Use or contain invalid or non-existent domain names.
• Imitating or impersonating another person or their email address, or creating fake accounts for the purpose of sending spam.
• Extract data (data mining) or use «robots» to collect email addresses or any other web property in order to send unsolicited or unauthorized material.
• Using a third-party’s Internet domain name, or sending from or through a third-party’s computer without their permission.
• Send emails to those recipients who have requested to be removed from a distribution list.
• Send emails to invalid recipients.
• Send email to purchased distribution lists.
• Send the same message multiple times to a large number of recipients (see Service Limits section).
• Do not include a link to terminate the subscription to electronic newsletters.
• Send emails to recipients in a generic, not specific, way, for example: sales@domain.

You understand and agree that you will be fully liable for any losses suffered by Liberty due to your failure to comply with antispam and other applicable laws. Liberty may demand such compensation without the need for a judicial declaration.

7. PROCEDURE IN CASE OF POLICY VIOLATION

In the event that you violate any of these Terms, depending on the magnitude of the act or omission, Liberty reserves the right at its sole discretion to proceed with any of the following actions:
• Suspend / Block the account for a period of 72 hours.
• Suspend / Block the account for a period of 144 hours.
• Suspend / Block all domain traffic, initiate the Email Service cancellation process, require the User to pay sufficient

compensation to allow Liberty Puerto Rico to repair the damage caused by the User.

Liberty reserves the right to block, suspend or cancel accounts or domains that violate these Policies, if Liberty Puerto Rico observes a breach by the User, or if a third-party reports incorrect use of the Email Service by the User.

Liberty Puerto Rico will not be obliged to make a refund for suspension or cancellation of the Email Service. Liberty Puerto Rico will not be obliged to cover any expense or loss due to its suspension or cancellation of the Email Service.

8. RESPONSIBILITY

In order to achieve the purposes of this Email Service, the User must provide personal information. Therefore, the User hereby consents to the use and processing of their personal data, according to the terms contained in the Privacy Policy (available at https://business.libertypr.com/)

9. CANCELLATION OF SERVICE

You may request the cancellation of the Email Service, as long as you have been billed for at least twelve months, by calling the Email Service Center. You must pay the full monthly payment, regardless of the day on which the notification of cancellation of the Email Service is presented.

In case of early termination (prior to the fulfillment of the minimum term of twelve months) you acknowledge and accept that you are required to pay the remaining months of the agreed period, regardless of the day on which the notification of termination of the Email Service is presented.

Once the Email Service has been cancelled, your access to the Email Service will be immediately terminated, including your ability to access Your Content. It is solely your responsibility to create the backup or remove Your Content from the Email Service.

10. RESTRICTIONS.

(a) You agree and acknowledge that the Email Service is licensed by Liberty and not sold. Liberty or its licensors retains all right, title, and interest in and to the Email Service, the Liberty Content and other subject matter contained in or made available through the Email Service, and all related intellectual property rights. You obtain no rights in or to the Email Service under these Terms or any Liberty Content or other subject matter made available through the Email Service.

(b) Without limitation, you agree not to use the Email Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Email Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the Email Service of anyone we believe is using the Email Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Email Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Email Service; (iii) use any robot, spider, scraper, or other automated means to access the Email Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Email Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Email Service; (vi) capture, rip, download, frame or mirror any content forming part of the Email Service; or (vii) access the Email Service in order to (1) build a competitive product or Email Service, or (2) copy any ideas, features, functions or graphics of the Email Service.  

(c) You also agree that your use of the Email Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Email Service are used for any unlawful purpose. In accordance with Section 14 below, you agree to indemnify us in the event of any such violation by you or anyone using the Email Service.

11. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Email Service. By using the Email Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Email Service, including to law enforcement agencies as well as parties to civil lawsuits.

12. FEEDBACK

Liberty welcomes your comments about the Email Service as well as our products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the User. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Email Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

13. SUSPENSION AND TERMINATION

You or we may suspend or terminate your Account or your use of the Email Service at any time, for any reason or for no reason, with or without prior notice. You are personally liable for any charges incurred through your Account prior to termination. Liberty also reserves the right to terminate your use of the Email Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Email Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us.

14. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Email Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

15. DISCLAIMER OF WARRANTIES AND LIABILITY

YOU AGREE THAT YOUR USE OF THE EMAIL SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE EMAIL SERVICE , PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR LOSS OF DATA RESULTING FROM ANY USE OF THE EMAIL SERVICE . THE EMAIL SERVICE IS PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE EMAIL SERVICE , NOR DO THEY WARRANT THAT THE EMAIL SERVICE IS ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE EMAIL SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE EMAIL SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE EMAIL SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

16. MISCELLANEOUS MATTERS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Email Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

These Bitdefender Total Security Terms and Conditions (“Terms”) govern your use of the Bitdefender Total Security Service (“Bitdefender Services”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offers to its business customers and includes all interactive features and communications we provide in connection with the Bitdefender Services, however accessed or used, that we operate, make available now or in the future, produce, or maintain. Using, accessing or starting the Bitdefender Services, selecting “I accept,” “ok,” “Continue”, “yes” or otherwise indicating agreement constitutes your acceptance of these Terms, including the terms in Annex A, and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”).

You acknowledge and agree that you are entering into a legally binding agreement to purchase and use the Bitdefender Services for a period of twelve (12) months. This agreement is non-cancellable and all fees are non-refundable.

You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use or access the Bitdefender Services and you must immediately cease your use of the Bitdefender Services and delete any portions of the Bitdefender Services you may have copied or downloaded.
You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Bitdefender Services, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and Privacy Policy (available at https://business.libertypr.com/). To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Bitdefender Services.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Bitdefender Services, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the «Last Updated» date at the top of these Terms when we make changes. Your continued use of the Bitdefender Services after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Bitdefender Services and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Bitdefender Services.

1. GENERAL ACCESS AND USE

(a) Objective

Provide the Bitdefender Services, whose specifications are described in detail below.

(b) Creating an Account to Access to Service

(i) To create an account to use the Bitdefender Services (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person’s name. You agree that you are responsible for alls acts and omissions of your Users including any violations of these Terms.

(ii) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Bitdefender Services using the Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Bitdefender Services and your Account, we may terminate or suspend your use of the Bitdefender Services, your Account, change your username or password, or request additional information before we allow use of the Bitdefender Services. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Bitdefender Services. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

2. SYSTEM REQUIREMENTS

Before you can install and use the Bitdefender Services, your computer must meet the following technical requirements:

• 1. You must have an Internet connection with a minimum upload / download speed of 512 Kbps.
• 2. For Windows:

  a. Operating system: Windows 7 with Service Pack 1, Windows 8, Windows 8.1 and Windows 10
  
  b. CPU: Intel CORE 2 Duo (2 GHz) or equivalent processor
  
  c. Memory (RAM): 2 GB
  
  d. Free disk space: 2.5 GB free space
  
  e. SOFTWARE REQUIREMENTS: Internet Explorer version 10 or later

• 3. For macOS:

  a. Operating system: macOS X Yosemite (10.10) or later
  
  b. Free available disk space: 1 GB free space
  
  c. Supported browsers: Safari, Firefox, Google Chrome

  (You can install Bitdefender VPN and Anti-tracker only on Intel-based Macintosh computers with macOS Sierra (10.12 or later)

• 4. For Mobile Devices:
• 5. Android Operating System 4.1 or later.
• 6. Active internet connection (data rate may apply).

Additionally, to ensure the correct provision of the service, your equipment must comply with the technical specifications detailed in the Assistance Service.

3. RESALE OF BITDEFENDER SERVICES

Your use of the Bitdefender Services is provided by Bitdefender, a third party, and subject to your compliance with the terms of Bitdefender (“Bitdefender Terms”), which are attached to these terms as Annex A. You represent and warrant that you will comply with the terms of Annex A. You agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of the Bitdefender Terms, in accordance with Section 12 below. You take sole responsibility for determining, obtaining and complying with the Bitdefender Terms. We will have no responsibility for, and makes no representations and warranties regarding, the Bitdefender Service or your use of the Bitdefender Service. You are solely responsible for and we are not liable for your compliance with the Bitdefender Terms.

4. OTHER THIRD-PARTY PRODUCTS

The Bitdefender Services may interact with or we may provide you with content, information, documents, applications and other software, services or similar material of a third party (collectively, “Third-Party Products”) in connection with the Bitdefender Services. Any such Third-Party Products may be governed by different terms found in such Third-Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third-Party Products or your use of such Third-Party Products. You are solely responsible for and we are not liable for your compliance with such Third-Party Terms.

5. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Bitdefender Services if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Bitdefender Services and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Bitdefender Services if you terminate your Client account.

(b) We may also suspend or terminate your Account or use of the Bitdefender Services if you fail to pay all amounts due related to these Terms and your Bitdefender Account We will restore the Bitdefender Services when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not excuse your obligation to pay any outstanding fees owed to Liberty.

(c) If your use of the Bitdefender Services is terminated for any reason, you understand that you will no longer have access to the Bitdefender Services or to the information contained on it. Without limiting any terms in Annex A, you understand that as between you and Liberty, it is your responsibility to backup any information you have uploaded into the Bitdefender Services.

6. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal. You understand and agree that Liberty is not responsible for any data you may share with Bitdefender.

7. LICENSE; CONTENT; TRADEMARKS

(a) Subject to the limitations stated elsewhere in the Terms including Annex A, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to use the Bitdefender Services. You understand and agree that the Bitdefender Services are subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in these Terms. You shall not use the Bitdefender Services other than for their intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Bitdefender Services are for personal, non-commercial use; and are not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Bitdefender Services, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Bitdefender Services.

(b) Except for information or data owned by you, the materials available through the Bitdefender Services are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Bitdefender Services and the Liberty Content therein. You may not reproduce or modify the Bitdefender Services or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Bitdefender Services should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Bitdefender Services or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

8. RESTRICTIONS

(a) You agree and acknowledge that the Bitdefender Services is licensed by Liberty and its licensors and not sold. Liberty or its licensors retain all right, title, and interest in and to the Bitdefender Services, the Liberty Content and other subject matter contained in or made available through the Bitdefender Services, and all related intellectual property rights. You obtain no rights in or to the Bitdefender Services under these Terms or any Liberty Content or other subject matter made available through the Bitdefender Services.

(b) Without limitation, you agree not to use the Bitdefender Services, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Bitdefender Services; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Bitdefender Services in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Bitdefender Services; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Bitdefender Services; (iii) use any robot, spider, scraper, or other automated means to access the Bitdefender Services for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Bitdefender Services to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Bitdefender Services; (vi) capture, rip, download, frame or mirror any content forming part of the Bitdefender Services; or (vii) access the Bitdefender Services in order to (1) build a competitive product or Bitdefender Services, or (2) copy any ideas, features, functions or graphics of the Bitdefender Services.  

(c) You agree that your use of the Bitdefender Services is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Bitdefender Services are used for any unlawful purpose. In accordance with Section 10 below, you agree to indemnify us in the event of any such violation by you or anyone using the Bitdefender Services.

9. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Bitdefender Services. By using the Bitdefender Services, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Bitdefender Services, including to law enforcement agencies as well as parties to civil lawsuits.

10. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty services and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

11. FEEDBACK

Liberty welcomes your comments about the Bitdefender Services as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Bitdefender Services for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

12. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Bitdefender Services. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

13. DISCLAIMER OF WARRANTIES AND LIABILITY

WITHOUT LIMITING ANY DISCLAIMERS IN THE AGREEMENT, YOU AGREE THAT YOUR USE OF THE BITDEFENDER SERVICES IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE BITDEFENDER SERVICES, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE BITDEFENDER SERVICES. THE BITDEFENDER SERVICES ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE BITDEFENDER SERVICES ARE ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE BITDEFENDER SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE BITDEFENDER SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE BITDEFENDER SERVICES SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

14. MISCELLANEOUS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Bitdefender Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

Annex A

Specific Usage Conditions.

Subscription Agreement and Terms of Services for User Solutions

NOTICE TO ALL USERS: PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONSTITUTES THE LEGAL AGREEMENT BETWEEN YOU AND BITDEFENDER.

IF YOU DON’T ACCEPT THESE TERMS AND CONDITIONS, DON’T START THE BITDEFENDER SOLUTION. BY SELECTING «I ACCEPT», «OK», «CONTINUE», «YES» OR BY STARTING THE BITDEFENDER SOLUTION IN ANY WAY, YOU (AN INDIVIDUAL OR AN INDIVIDUAL ENTITY) ARE INDICATING YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS TERMS THAT TOGETHER WITH THE PRIVACY POLICY, ANY PLAN OR LIMITATION OF FEATURES, PRODUCT DISCLAIMER OR OTHER RESTRICTIONS PRESENTED IN THE BITDEFENDER SOLUTION CONSTITUTIONS (collectively, the «AGREEMENT»).

IF YOU DO NOT ACCEPT ALL OF THESE TERMS, SELECT THE REJECT OPTION AND DO NOT START, DOWNLOAD, INSTALL, ACCESS OR USE THE BITDEFENDER SOLUTION.

THE AGREEMENT CONTAINS PROVISIONS THAT REQUIRES YOU TO AGREE TO THE USE OF ARBITRATION TO SOLVE ANY DISPUTE THAT COME UP UNDER THE AGREEMENT IN LIEU OF A JURY TRIAL OR ANY OTHER JUDICIAL PROCEEDING, AND TO RENOUNCE YOUR PARTICIPATION IN CLASS ACTION OF ANY KIND OR AGAINST ANY KIND.

If the Bitdefender Solution is launched, downloaded, from the Marketplace’s websites or store (for payment or testing purposes), this Agreement will be accepted and a contract will be formed when the end user («You») selects «I Accept «,» OK «or» Yes «button or box below before download or installation. The Agreement is available on the Liberty Puerto Rico Communications website, as well as Bitdefender’s websites for your reference.

Certain Bitdefender solutions may require an active and stable Internet connection to work. Therefore, it is your responsibility to ensure that you have an active and stable Internet connection at all times.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT INSTALL OR ACCESS THE SOFTWARE OR INDICATE ANY REJECTION, DO NOT MAKE ANY ADDITIONAL USE OF THE SOFTWARE AND CONTACT YOUR SELLER OR CUSTOMER SERVICE REPRESENTATIVE.

REGISTRATION SOLUTION. By accepting this Agreement, you agree to register your Bitdefender Solution. Registration requires a valid activation code available in the transaction documentation of the Bitdefender distributor or reseller from which you obtained the Bitdefender solution.

Additionally, registration requires a valid Bitdefender account that includes a valid email address for renewal and other notices and a valid product subscription. The Bitdefender account is mandatory for the use of the Bitdefender solution, as indicated in the documentation.

You warrant that you are the legal owner of the device or email address and that you have all legal rights to create your account. Please note that when installing the software on your device, and taking into account the security policies and rules that you have selected, you may experience device access restrictions and data loss, remote device lock or wipe commands due to manually applied by the account administrator through security policies You as an administrator have the right to monitor your device, locate it on the map, apply screen lock and authentication, lock and erase the device, encrypt media storage, delete temporary files , registry keys and browser data, scan applications and files on your device. Bitdefender is not responsible for privacy damage or data loss caused to it.

This Subscription Agreement covers Bitdefender solutions for home users for the allowed number of users or devices as detailed in the purchase documentation, including related documentation and any updates and enhancements to the applications delivered to you under the purchased subscription or any related service as defined in the documentation.

The Bitdefender solution offers an Internet control software that will be a software installed on your device (computer, mobile device, mobile computer device) that intercepts the traffic linked to the Internet, in order to monitor the traffic and allows you to limit access to certain content. The software on your personal device connects to a server’s network infrastructure and then sends it to Bitdefender’s servers for categorization.

The Bitdefender solution can block certain non-secure applications that try to access protected resources on your device. This can cause applications not to start or not to perform correctly. Please note that granting access to these applications may result in loss data or theft data.

The Bitdefender solution that has available anti-theft function can allow you to track the location of the device, disable access to the device, transmit images that have been captured with your device’s camera or voice logs that have been recorded by your device’s recorder device (if available). You may not use the services to gain unauthorized access, upload, transmit and transfer data or information to Bitdefender or third parties by any means. You agree that your use of these services will comply with the laws that apply to you.

This Subscription Agreement is a legal agreement between you (either a natural or legal person) and Bitdefender for the use of the Bitdefender solution identified above through the platform that Liberty Puerto Rico Communications makes available to you, which includes software and services for your device, and may include associated media, printed materials, and «online» or electronic documentation (hereinafter referred to as the «Bitdefender Solution»), all of which are protected by international copyright laws and international treaties. By installing, copying or using the Bitdefender Solution, you agree to be bound by the terms of this Agreement.

Your Responsibilities

An internet-enabled device is required to use the Bitdefender solution. You are solely responsible for ensuring that your device is compatible and sufficient for use with the Bitdefender solution. Bitdefender cannot be used to misrepresent or act on behalf of others. All messages that you transmit through Bitdefender Solution will identify you as the sender. It is your responsibility to ensure that you do not participate in illegal activities; Transmit content that infringes the intellectual property rights of any person or any rights of third parties or is illegal; Altering the origin attribution in emails or posts; Interfering with, tampering with, altering or modifying the Bitdefender Solution, or creating an undue load on the Bitdefender Solution or the networks or services connected to the Bitdefender Solution.

You may not use the Bitdefender Solution on an electronic communications network that is used wholly or primarily in a way that violates the rights to privacy, international communications, and the transmission of copyright of technical or personal data or personal image as described in the Universal Declaration of Human Rights and the International Covenant on Civil and Political Rights (collectively, “International Human Rights Standards”). You must comply at all times with all applicable local, state, national, and foreign laws, treaties, and regulations in relation to your use of the Bitdefender Solution. If Liberty Puerto Rico Communications or Bitdefender is contacted with a complaint regarding your use of the Bitdefender Solution, Liberty Puerto Rico Communications and / or Bitdefender, jointly or separately, you may terminate your use of the service in violation of this Agreement and request compensation.

Bitdefender or its licensors or providers retain ownership of all proprietary rights in the Bitdefender Solution, applicable materials, documentation, deliverables, and all trading names, knowledge, trademarks, copyrights associated with or displayed with the Bitdefender Solution. The Bitdefender solution is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Bitdefender software that is installed on your device, as part of the Bitdefender solution, is licensed, not sold. You are only entitled to use the Bitdefender solution for the limited period indicated in the purchase documentation. Your use of the Bitdefender Solution is limited to the allowed number of users or devices as detailed in the purchased documentation. Bitdefender reserves all other rights.

Bitdefender grants you and only you the following non-exclusive, limited, non-sublicensable and non-commercial right to use the Bitdefender Solution for your personal use only.

You can use a copy of the Bitdefender solution on a single device. If a greater number of copies and / or number of devices is specified within the documentation of the sale transaction of the authorized distributor, Liberty Puerto Rico Communications, from which you obtained the Bitdefender Solution (Number allowed – __ devices), you will have the right to copy the Bitdefender Solution in accordance with such Permitted number specifications; If the Bitdefender solution supports multiple platforms or languages, if you receive the Bitdefender solution on multiple media, if you otherwise receive multiple copies of the Bitdefender solution, or if you receive the Bitdefender solution included with other software, the total number of your devices on which all versions of the Bitdefender solutions are installed cannot exceed the allowed number. During the installation process, the Bitdefender Solution may uninstall or disable other security products if those products or features are incompatible with the Bitdefender Solution.

RIGHT TO USE THE BITDEFENDER SOLUTION. VALIDITY. PAYMENT TERMS. AUTOMATIC RENEWAL. You are granted a non-exclusive, personal, revocable and non-transferable right to use the Bitdefender Solution on the device for which it is provided and that you own or control, subject to the terms of service, the usage rules or other terms and conditions provided. by third parties (defined below).
You will have certain rights to use the Bitdefender Solution during the Subscription Period, which will begin on the date you first registered your Bitdefender Solution in your account, regardless of the number of copies that you are allowed to use, and will last for the period of time set in the plan – term contracted with Liberty Puerto Rico Communications.
All your subscriptions will be automatically renewed for periods equal to your Initial Subscription Period and you will be charged our then-current rates unless you cancel your subscription through the Customer Service Center prior to your next scheduled billing date.

AUTOMATIC RENEWAL. You agree to allow Bitdefender directly or throughout its providers to automatically renew your subscription to Bitdefender Solution. Your subscription will be automatically renewed prior to the expiration of the term and every year thereafter for a no higher fee than the current Bitdefender price, excluding promotional and discount prices offered at the time of renewal. You agree to provide the payment provider with current, complete and accurate information for your billing account. You should quickly update all information to keep your billing account current, complete, and accurate. If you do not provide the above information, you agree that Bitdefender thought that your payment providers may continue to charge you for any automatically renewed subscription unless you inform them not to renew your Bitdefender Solution subscription before your Bitdefender Solution subscription expires and report your wish not to have such a subscription automatically renewed. This Agreement will automatically terminate if you do not comply with any of the limitations or other requirements described in this document.
You must provide current, complete and accurate information for your billing account. You must update all the information as soon as possible to keep your billing account current, with all the complete and exact information. If you do not provide Liberty Puerto Rico Communications with the data in the above information, you agree that you can continue to charge any subscription for automatic renewal unless you inform the Customer Service Center by calling 1-800-744-0222 during business hours to not to renew their subscription at least thirty (30) days before the end of the subscription period, informing them of their desire not to automatically renew said subscription. This contract will be automatically terminated if you do not comply with any of the limitations or other requirements described in this document. In the event of cancellation or termination of this Agreement, you must stop using Bitdefender, as well as destroy all copies of Bitdefender and its Documentation.
In the event of termination or expiration of this Agreement, you must stop using the Bitdefender Solution and destroy all copies of Bitdefender and the Documentation.

UPDATES. If a Bitdefender software is labeled as an update, it must be properly subscribed to use a product identified by Bitdefender as eligible for the update in order to use the Bitdefender Solution. A Bitdefender solution labeled as an update replaces and / or complements the product that formed the basis for its eligibility for the update. You may use the resulting updated product only in accordance with the terms of this Subscription Agreement. If Bitdefender Solution is an update to a component of a software package that you received as a single solution from Bitdefender, it can be used and transferred only as part of that single product package and cannot be separated for use by more than the total Number of allowed users. The terms and conditions of this Subscription Agreement supersede and replace any prior agreements that may have existed between you and Bitdefender with respect to the original product or the resulting upgraded product. By using the Bitdefender Solution and accepting this agreement, you agree to receive updates and updates to the software that will be transmitted by Bitdefender automatically.

IMPORTANT ANNOUNCEMENT. By using the Bitdefender Solution and accepting this Agreement, you agree to receive, install and use any software updates and updates that Bitdefender will automatically transmit. The functionality of the Bitdefender Solution can only be preserved during the Subscription Period and its automatic renewals, if all received updates are installed immediately after receiving them. In the event that such updates are subject to separate and additional subscription fees, BITDEFENDER will inform you of such fees in advance.

UPDATES. By accepting this Agreement, you acknowledge and agree that your system will be used to receive and deliver Product Updates through a peer-to-peer protocol. The protocol will not be used for anything other than transmitting and receiving signature file updates from Bitdefender.

COPYRIGHT. All rights, titles and interests in and for Bitdefender Solution and all copyrights in and for Bitdefender Solution (including, but not limited to, any code, images, photographs, logos, animations, video, audio, music, text and «applets «incorporated into Bitdefender’s solution), the accompanying printed materials, and any copies of the Bitdefender software are property of Bitdefender, with the understanding that the rights, title, and interest in and to certain third-party software identified in the Terms of Attached Third-Party Licenses as posted in the About section of the software are the property of their respective owners.

With respect to open-source software, the following stipulations shall apply to the extent expressly required by their licenses, the relevant license terms (including in particular the scope of the license, as well as disclaimers of warranties and liabilities) shall apply to the respective any third-party software in lieu of this subscription agreement. Such Third-Party License Terms relating to the respective software are located in the About the Software section.

You acknowledge that the applicable third party is solely responsible for their offerings and Bitdefender makes no representations or warranties with respect to those offers and accepts no liability with respect to them, and if you acquire or use any of these third party offers, the offers and Your use of them will be governed by any license agreement, terms of use, privacy policies and / or other terms and conditions required by the third party.

Bitdefender’s solution is protected by copyright laws and international treaty provisions. Therefore, you should treat Bitdefender like any other copyrighted material. You cannot copy the printed materials that accompany Bitdefender. You must produce and include all copyright notices in their original form for all copies created regardless of the media or form Bitdefender exists. You may not reverse engineer, decompile, disassemble, create derivative works, modify, translate, or make any attempt to reconstruct or discover the source code of Bitdefender Solution or underlying ideas, algorithms, file formats, programming, or functionality of Bitdefender Solution, unless that local legislations allows otherwise. You may not allow third-parties to benefit from Bitdefender Solution, the extent explicitly permitted by the license terms, identified in the attached Third-Party License Terms, which govern the use of third-party software. You cannot remove any proprietary notices or labels on Bitdefender or its rightful owners. Bitdefender reserves all rights not expressly set forth below.

IN THIS REGARD, YOU ARE REMINDED THAT ANY REPRODUCTION, COMMUNICATION OF A WORK AND / OR ANY TRANSMISSION OF A PERFORMANCE, AN AUDIO RECORDING OR A VIDEO RECORDING MADE WITHOUT AUTHORIZATION MAY CONSTITUTE A COPYRIGHT INFRINGEMENT.

TECHNICAL SUPPORT. It is done through the Liberty Puerto Rico Communications Contact Center, as a first level and through the Bitdefender specialist. Bitdefender will offer certain technical support features as set out in the standard technical support terms published by Bitdefender on its websites during the Bitdefender Solution Subscription period and may include live chat with a technical support and / or assistance consultant from a technical support consultant through remote device access. If such features are offered and you choose to access such Technical Support, you will be governed by the following conditions: Any such Technical Support will be provided at Bitdefender’s sole discretion without any warranty of any kind. It is your sole responsibility to complete a backup of all your existing data, software and programs prior to receiving technical assistance. In the course of providing technical support, Bitdefender may determine that the technical problem is beyond the scope of Technical Support. Liberty Puerto Rico Communications and Bitdefender reserves the right to reject, suspend or terminate any Technical Support in their sole discretion.

VPN FUNCTIONALITY. “The Bitdefender solution has the Bitdefender VPN included as a feature that allows you to use the VPN functionality to protect your privacy. Bitdefender VPN is limited to 200MB of traffic per day for each device in your existing subscription. If you want to take advantage of an upgraded plan that offers unlimited traffic and allows the selection of different server locations, you must upgrade to Bitdefender Premium VPN for an additional cost. Bitdefender Premium VPN is limited to 10 simultaneous sessions. The VPN functionality is third-party software and is licensed under the respective third-party licenses mentioned in this document. By accepting this Agreement, you agree to accept and comply with https://www.hotspotshield.com/terms/ for Bitdefender VPN and Bitdefender Premium VPN and with https://www.hotspotshield.com/privacy/ for Bitdefender VPN and Bitdefender Premium VPN whose terms are in addition to the terms and conditions set forth in this Agreement. »
You may not use the Bitdefender VPN on an electronic communications network that is used wholly or primarily in a way that violates privacy, copyright or personal image rights as described in the Universal Declaration of Human Rights and the International Covenant on Civil and Political Rights (collectively, “International Human Rights Standards”)

LIMITED WARRANTY. BITDEFENDER will maintain the usability of the BITDEFENDER Product during the Subscription Period and its renewals through regular updates and improvements substantially in accordance with the Documentation. BITDEFENDER warrants the media on which Bitdefender is distributed to be free from defects for a period of thirty days from the Bitdefender delivery date. Your only remedy for breach of this warranty will be that Bitdefender, at its option, may replace the defective media upon receipt of the damaged media or refund the money you paid for Bitdefender.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, BITDEFENDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SOLUTIONS, IMPROVEMENTS, MAINTENANCE OR SUPPORT RELATED TO THE BITDEFENDER (OTHER INTEGRATED TANGLE, OR ANY OTHER SERVICE). BITDEFENDER HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, INOPERABILITY, UNAVAILABILITY OR SECURITY, VULNERATABILITY, INFLUENCE OF INTELLIGENCE, DISCLAIMER OF INFRINGEMENT AND INFRINGEMENT OF INTEGRITY, EXISTENCE OF INTEGRITY, DISCLAIMER, THE RIGHTS OF THIRD PARTIES when filtering, disabling or eliminating the software, spyware, adware, cookies of said third party. emails, DOCUMENTS, advertisements or similar, whether arising by STATUTE, LAW, COURSE OF DISTRIBUTION, PERSONALIZED AND PRACTICE, OR COMMERCIAL USE. Bitdefender is acting on behalf of its vendors and marketing partners for the purpose of rejecting, excluding and / or limitation the obligations, warranties and liabilities as provided in this Agreement, but in no other respect and for no other purpose. The above provisions will be enforceable to the maximum extent permitted by applicable law. but in no other respect and for no other purpose. The above provisions will be enforceable to the maximum extent permitted by applicable law. but in no other respect and for no other purpose. The above provisions will be enforceable to the maximum extent permitted by applicable law.
The Bitdefender solution, as provided in this Agreement, may contain features and functionalities that allow you to protect confidential information on your device. You will be asked to provide a password to encrypt and protect such information. You are aware that the features and functionalities can sync encrypted information across all devices as per your request. You will not be able to recover the information that you have encrypted if you lose or forget your password. You are aware that the level of encryption that the Bitdefender solution can use should protect your information from the average user of the device; However, you acknowledge that the encryption may be broken. It also recognizes that information that has been encrypted may not be encrypted if your hard drive has bad sectors or fails.

DISCLAIMER FOR DAMAGES, LIABILITY, BREACH OF CONTRACTUAL OBLIGATIONS. Anyone who uses, tests, or evaluates Bitdefender assumes all risks to the quality and performance of the Bitdefender solution. In no event will BITDEFENDER or Liberty Puerto Rico Communications be liable for any damages of any kind, including, but not limited to, direct or indirect damages arising from the use, performance, or delivery of the Bitdefender Solution, even if BITDEFENDER and / or Liberty Puerto Rico Communications has been informed of the existence or possibility of such damages.

SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL BITDEFENDER’S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will apply regardless of whether you agree to use, evaluate, or test Bitdefender.

We strongly recommend that you back up your data frequently. At all times you will be required to mitigate your loss.
IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NON-FAULT TOLERANT AND IS NOT INTENDED OR DESIGNED FOR USE IN ANY HAZARDOUS ENVIRONMENT THAT REQUIRES OPERATION OR FAIL-SAFE OPERATION. THIS SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFE SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION RESULTING IN THE FULFILLMENT OR INSTALLATION DEATH, SEVERE OR PROPERTY DAMAGE.

The above limitations of liability do not apply to cases of mandatory statutory liability, in particular liability under product liability law, liability for an assumed warranty, and liability for willful or negligent injury to life, limb or body. Health.
Any legal right to terminate this Agreement due to any culpable breach by BITDEFENDER and / or Liberty Puerto Rico Communications will not be affected. BITDEFENDER and Liberty Puerto Rico Communications do not guarantee that Bitdefender will be uninterrupted or error free or that errors will be corrected. BITDEFENDER and Liberty Puerto Rico Communications do not guarantee that Bitdefender’s solution will meet your requirements.

CONSENT TO ELECTRONIC COMMUNICATIONS. Bitdefender and Liberty Puerto Rico Communications may send you legal notices and other communications about Software and Maintenance subscription services or our use of the information you provide to us («Communications»). Bitdefender and / or Liberty Puerto Rico Communications will send Communications through in-product notices or by email to the registered email address of the primary user, or will post Communications on their Sites. By accepting this Agreement, you agree to receive all Communications through these electronic means only and acknowledge and demonstrate that you can access Communications on the Sites.

DATA COLLECTION TECHNOLOGY. Bitdefender informs you that in certain programs or products it may use data collection technology to collect technical information (including suspicious files), improve products, provide related services, adapt them, and prevent illegal or unlicensed use of the product. Damages resulting from malware products.

In addition to the Bitdefender solution registration information, Bitdefender must process and store certain information about your network and equipment to provide maintenance and related support services. To improve its products, Bitdefender may also periodically upload information from the installed Bitdefender solution about product usage, detected malware, or potentially unwanted files and use the Service’s traffic to improve its databases and heuristics. You agree that Bitdefender may (i) use data uploaded from the installed Bitdefender solution to improve products and services; (ii) use the uploaded data for analysis or reporting purposes only if such use does not identify You or if it includes any information that can be used to identify any individual person. Bitdefender reserves title, ownership, and all rights and interests to any intellectual property or work product that results from its use and analysis of such information. By using the Bitdefender Solution, you acknowledge and agree that Bitdefender may collect, disclose, store and analyze this information for the purposes mentioned above.

To promote awareness, detection and prevention of Internet security risks, Bitdefender may share certain anonymous information with research organizations and other security software providers.

INDEMNITY. You must indemnify, defend and hold Bitdefender, Liberty Puerto Rico Communications, its licensors, distributors, providers (collectively the «Indemnified») from liability against (i) each and every one of the costs, charges, claims, damages, liabilities and / or proceedings undertaken against any of the Indemnified, including, but not limited to, outside legal fees, as a result of illegal conduct and / or violation of the rights of third parties, and / or (ii) any damage you may cause by using the Solution Bitdefender.

SUPPLEMENTARY TERMS FOR BITDEFENDER’S DIGITAL IDENTITY PROTECTION. These terms only apply if you have signed up for, are entitled to or use our Bitdefender Digital Identity Protection service from Bitdefender and its partners.

Using your email address and phone number, Bitdefender Digital Identity Protection first looks for confidential information in public records to start mapping your fingerprint. The service correlates all information linked to your identity and reveals names, gender, date of birth, email addresses, phone numbers, physical addresses, user names, jobs, education, URLs, photos. are linked to your public identity. You can view all of your publicly posted information over the years. The system also searches more than 100 categories of data linked to your identity, such as email, passwords, SSN, credit cards, travel documents and phone numbers. Bitdefender is not storing and processing the data, it is only showing the reference that the data exists in the data breach.

After onboarding, our system collects information tied to your public identity and checks to see if you’ve been exposed in a data breach or on the public internet. Users receive instant alerts if personal information is exposed.

Bitdefender will only control your email address. Please log in to the portal to see if you can add additional information for monitoring purposes.

BITDEFENDER’S DIGITAL IDENTITY PROTECTION PROVIDES YOU WITH TOOLS AND RESOURCES TO PROTECT AND RECOVER FROM IDENTITY THEFT, WITHOUT ANY PART ANY IDENTITY CAN BE COMPLETELY SECURE.

The information you provide is necessary to verify your identity, to charge you agreed fees for our services, and to fulfill our obligation to provide you with our services. The Bitdefender Privacy Policy describes how Bitdefender (or others acting on our behalf) collect, use and share information about you in connection with your use of Bitdefender Digital Identity Protection, and it is your responsibility to review our Privacy Policy before accepting this Agreement or before using our Services.

Additional Disclaimers of Warranties and Limitation of Liability. The following are additional warranties and limitations of liability applicable to Bitdefender Digital Identity Protection:

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BITDEFENDER’S DIGITAL IDENTITY PROTECTION, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. BITDEFENDER’S DIGITAL IDENTITY PROTECTION IS PROVIDED «AS IS» AND «AS AVAILABILITY «. BITDEFENDER, LIBERTY PUERTO RICO COMUNICATIONS AND ITS THIRD-PARTY SERVICE PROVIDERS AND THEIR DATA PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES AND DISCLAIMER OF ANY EXPRESS OR IMPLIED WARRANTIES. LIMITING THE PREVIOUS AND PREVIOUS SERVICE PROVIDERS AND THEIR SERVICE PROVIDERS, AND THEIR DATA PROVIDERS DO NOT WARRANT OR GUARANTEE THE ACCURACY, TIMELINESS, COMPLETENESS, TIMELINESS, MERCHANTABILITY, NON-INFRINGEMENT,
You represent and warrant us that you will use Bitdefender’s Digital Identity Protection (and any information it contains) to protect or prevent actual fraud, unauthorized access to your data, claims or other liabilities, and not for any other purpose.

FORCE MAJEURE. Neither Party will be in breach of the Agreement in the event that it is unable to fulfill its obligations as a result of a natural disaster, war, emergency conditions, labor strike, acts of terrorism, the substantial inoperability of the Internet, the inability to obtain supplies, or any other reason or condition beyond your reasonable control; provided, however, if such reasons or conditions remain in effect for a period of more than thirty (30) calendar days, either Party may terminate the Agreement affected by such force majeure after written notification to the other Party.

You must comply with all applicable US and international laws governing the export and re-export of Bitdefender Solutions, including US Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by US governments and other governments. Without leaving aside the generality of the foregoing: (i) you declare that you are not a member of any of the lists of denied, unverified persons, of entities, of specially designated nationals, of disabled or of any other list published by the government from the US; and (ii) you will not use, export or re-export the Bitdefender Solution to territories, destinations, companies or individuals in violation of US and EU trade embargoes or sanctions. It will indemnify, defend and hold Liberty Puerto Rico Communications and Bitdefender harmless from any claim, lawsuit, lawsuit or proceeding, and all damages.

There are no third-party beneficiaries. This Agreement is intended solely for the benefit of you and Bitdefender SRL and the others Bitdefender Group companies, and their respective agents, licensors, representatives, suppliers, distributors, resellers, and other business partners. No person who is not a party to this Agreement may present a cause of action under this Agreement as a third-party beneficiary thereof.

GENERAL. This Agreement shall be governed by the laws of Romania and by international copyright treaties and regulations. The exclusive jurisdiction and venue for adjudication of any dispute arising out of the agreement with only Bitdefender itself will be the courts of Romania. The applicable jurisdiction for Liberty Puerto Rico Communications will be defined later.

There Are No Class Actions

YOU AND BITDEFENDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEDURE. In addition, unless both you and Bitdefender agree otherwise, the court cannot consolidate the claims of more than one person and cannot preside over any form of representation or class proceedings.
In the event of invalidity of any provision of this Agreement, the invalidity will not affect the validity of the remaining parts of this Agreement.

This agreement describes certain legal rights. You may have other rights under the laws of your state or country. You may also have rights with respect to the part from which you acquired the Bitdefender Solution. This Agreement does not change your rights or obligations under the laws of your state or country if the laws of your state or country do not allow it.
The Bitdefender and Bitdefender logos are trademarks of Bitdefender. All other trademarks used on the product or associated materials are the property of their respective owners.

The Subscription will be terminated immediately without prior notice if you breach any of its terms and conditions. You will not be entitled to a refund from Bitdefender or Liberty Puerto Rico Communications as a result of the termination. Terms and conditions regarding confidentiality and use restrictions will remain in effect even after the termination.
Bitdefender and Liberty Puerto Rico Communications may revise these Terms at any time and the revised terms will automatically apply to the corresponding versions of the Bitdefender Solution distributed with the revised terms. If any part of these terms is considered void and unenforceable, it will not affect the validity of the rest of the Terms, which will remain valid and enforceable.

Bitdefender reserves the right to change the name of its Solutions in its sole discretion from time to time.
This Agreement has been originally prepared in English. Although Bitdefender may provide translated versions of this Agreement for your convenience, the English version of this Agreement will be the governing version of this Agreement in the event of conflict or discrepancy.

Although this Agreement has been prepared by Bitdefender, you confirm that this Agreement constitutes the understanding of the parties and is intended to be construed consistently with the subject matter and activities contemplated by, and the terms and conditions of the Agreement. No strict building rules regarding this Agreement will apply against either party.
Contact BITDEFENDER, at 15A Sos. Orhideelor, Orhideea Towers Building, 9-12 floors, 6th district, Bucharest, Romania, or at the phone number: 40-21-206.34.70 or fax: 40-21-264.17.99, email address: office @ Bitdefender.com.

These Secure Cloud Storage Terms and Conditions (“Terms”) govern your use of the secure cloud storage services (the “Secure Cloud Storage Services” or “Services”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offers to its business customers. Using the Secure Cloud Storage Services constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Secure Cloud Storage Services and you must immediately cease your use of the Secure Cloud Storage Services.

You acknowledge and agree that you are entering into a legally binding agreement to purchase and use the Secure Cloud Storage Services for a period of twelve (12) months, and unless either party gives the other written notice (email acceptable) at least 60 days before the end of the relevant term, such term will be automatically renewed. Except as provided in the prior sentence, this agreement is non-cancellable and all fees are non-refundable.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Secure Cloud Storage Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and our Privacy Policy (available at https://business.libertypr.com/). To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Secure Cloud Storage Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Secure Cloud Storage Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the “Last Updated” date at the top of these Terms when we make changes. Your continued use of the Secure Cloud Storage Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Secure Cloud Storage Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Secure Cloud Storage Service.

1. GENERAL ACCESS AND USE

(a) Objective

Provide the Secure Cloud Storage Service, whose specifications are described below.

(b) Creating an Account to Access the Service

(i) To create an account to use the Secure Cloud Storage Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person’s name. You agree that you are responsible for alls acts and omissions of your Users including any violations of these Terms.

(ii) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Secure Cloud Storage Service using your and your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Secure Cloud Storage Service and your Account, we may terminate or suspend your use of the Secure Cloud Storage Service, your Account, change your username or password, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Secure Cloud Storage Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

2. YOUR FILES

(a) By using the Services, you will provide us with information, files, and folders that you submit to Secure Cloud Storage (collectively, your “Files“). You will retain full ownership of your Files and all content therein. We do not claim any ownership of any of your Files. These Terms do not grant us any rights on your Files or intellectual property, except for the limited rights needed to provide the Secure Cloud Storage Services, as it will be explained below.

(b) We may need your permission to do the things you ask us to do with your Files, for example host your Files or share them at your discretion. This includes product features visible for you, for example image thumbnails or document previews. It also includes design options that we make to technically manage our Services, for example how we back up data to keep it secure. You will give us the permissions we need to do those kinds of things, solely to provide our Services. This permission also extends to trusted third-parties with whom we work to provide the Services.

(c) To be clear, other than the rare exceptions we identified in these Terms and Privacy Policy (available at https://business.libertypr.com/) Privacy Policy, no matter how the Services change, we will not share your Files with others, including law enforcement, for any reason unless you tell us to do so.

(d) You are solely responsible for the content of your Files, and your communications with others while using the Services. For example, it is your responsibility to ensure that you have the necessary rights or permissions to comply with this Terms.

(e) We may choose to review publicly available content to verify compliance with the Terms, but you acknowledge that we have no obligation to monitor any information on the Services. We are not responsible for the accuracy, completeness, adequacy or legality of Files, user posts, or any other information that you may access using the Services.

(f) By uploading your Files or otherwise making them available to us, you acknowledge and agree that you are solely responsible for: (a) acquiring all necessary consents for us to use your Files under the Terms; and (b) compliance with all applicable local, state and federal laws, rules or regulations governing the access and use of the Files. You agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of the foregoing, in accordance with Section 21 below.

3. SHARING AND USING YOUR FILES

The Services provide features that allow you to share your Files with third parties or otherwise make the Files public. There are many things that Users can do with their Files (e.g. copying it, modifying it, sharing it again). Be careful choosing what you share or make public. You understand and agree that you are solely responsible for your decision to share or make changes to your Files and we are not responsible or liable for such activity.

4. SOFTWARE AND UPDATES

Some of our Services will require you to download a client software package («Software»). Your right to use the Software is subject to your compliance with these Terms. Our Services may update the Software on your device automatically, when a new version is available. Your acceptance of such updates is required. We are not responsible for any errors if you are not using the most current version of the software.

5. GENERAL RESPONSIBILITIES

(a) Files and other content on the Services may be protected by the intellectual property rights of third parties. Do not copy, upload, download or share Files unless you have the right to do so. You, and not us, are fully responsible for what you copy, share, upload, download, or otherwise use while using the Services. You must not upload spyware or other malicious software to the Services.

(b) You, and not us, are responsible for maintaining and protecting all of your Files. Secure Cloud Storage will not be responsible for any loss or corruption of your Files, nor for the costs or expenses associated with backing up or restoring any of your Files.

(c) If you change your contact information or other information related to your Account, you must notify us immediately and keep your information up to date.

6. SECURE CLOUD STORAGE BACKUP ADDITIONAL TERMS

(a) Some Services, including Secure Cloud Storage Backup and Secure Cloud Storage Briefcase (the “Backup Packages”) are sold per equipment. You are only allowed to back up data stored on (a) internal hard drives of that computer, (b) externally connected drives, such as USB drives, connected to that computer, or (c) NAS storage devices connected to that computer. Backup of NAS storage devices may incur for an additional charge on some of our Backup Packages.

(b) We will include a limit of usage in each Backup Package. The applicable limit of usage will be notified to you at the time of when you buy your Backup Packages. The usage limit for any internal or external drive will include NAS devices and USB drives. In the event that your usage exceeds the applicable limit on the Backup Package that you buy, Secure Cloud Storage reserves the right, but has no obligation, to increase the usage limit of your Backup Package without prior notification and increase charges accordingly.

(c) You understand agree that the Secure Cloud Storage Backup should not be used for primary storage and is intended for backup. At all times, you should keep an original copy of the contents of your Files in the original location of the system that has been backed up in Secure Cloud Storage Backup. If you delete Files from your computer that have been backed up, we will remove the corresponding backup from our servers.

(d) You must run the Secure Cloud Storage software at all times on any computer that is being backed up, and you must ensure that this computer is being connected to the Internet at least once every 30 days. Secure Cloud Storage will delete backups from computers that have not been connected to the Services during the last 30 days.

(e) If you want to restore the data backed up to our servers, we may ask you for an advice on up to 72 hours prior notice. While we normally expect your data to be available for immediate restoration, we reserve the right to archive data in facilities where they may not be available for immediate access.

(f) We are not responsible for any failure of the Secure Cloud Storage Backup resulting from your failure to follow the foregoing and any other instructions we provide to you as part of the Secure Cloud Storage Backup Services.

7. BACKUP COPY SERVICE ADDITIONAL TERMS

(a) Conditions of Usage

1. Services access: We will use commercially reasonable efforts to make the Services available twenty-four (24) hours a day, seven (7) days a week, except during any planned maintenance time and Force Majeure events described below.

2. Usage of the Service: To access the service, the User must register in advance and read and accept the Terms. Once registered, the User must download and install an application on your computer. The software is available for download it from the Service’s website.

3. Limitations: We cannot assure the adequate provision in the event that the language of the operating system and / or the supported applications is different from the language on which the provision of this Service is based.

4. Cancellation of the Service: The Service will be discontinued from the moment that you notify the cancellation or termination of the Services through the Liberty Puerto Rico Communications Call Center. After receiving this notification, you will have 15 days to download your Files before your access to the Service is suspended or blocked, and all Client Accounts canceled or deactivated. We will delete your Files after this 15 day period. Once this information is deleted, it will not be possible to recover or restore it later.

(b) System Requirements

To ensure the correct provision of the services, your equipment must meet the following technical specifications: Backup Service Technical Requirements.

1. Minimum Internet connection: 512 Kbps. Upload / download.

2. Minimum Hardware Requirements:

a. Windows systems: Intel Pentium D, AMD Athlon 64 processors.

b. MAC systems: Intel processors. – RAM: 1 GB. 3.

3. Software Requirements:

a. Microsoft Windows Vista or latest versions; Internet Explorer 11 and latest versions; .NET Framework 3.5 and latest versions.

b. Apple MAC OS 10.8 and latest versions; Safari 7.0 and latest versions.

8. DATA RECOVERY SERVICE

(a) Conditions of Use

1. Access to the service: Once you have registered, you can request assistance at any time through a ticket, by email or the online IT Assistance services chat. We will use commercially reasonable efforts to make the Services available twenty-four (24) hours a day, seven (7) days a week, except during any planned maintenance time and Force Majeure events described below.

2. Usage of the service: Your use of the Services is limited to one recovery per User and per year. To access the services, a User must have been registered in advance as set forth in Section 1(b).

3. You can request the recovery of data from the damaged media or hardware, as long as the support has not been manipulated prior to delivery for the recovery. First you must request assistance through a ticket, by email or through the online IT Assistance service chat. If it is not possible to retrieve the information remotely, you will have to disassemble the damaged media or hardware on your own, for that you will receive guidance if necessary. You will be in charge of preparing the media or hardware for transport. It is recommended that the shipment is made, whenever possible, in an antistatic bag and packed in a box twice the media’s or hardware’s size, protected with padded paper, foam or bubble sheet, provided however you are responsible for ensuring the media or hardware is properly protected for shipment. Additionally, if any, the special boot disks, the passwords to access the system, the directories and the programs that are necessary to execute the files that need to be recovered must be included. You accept all liability and responsibility for any media or hardware damaged, lost or stolen before we receive it at the address provided by us. We are not responsible for any media or hardware that is damaged, lost or stolen while in transit to us.

4. Using a courier service, the damaged device will sent to the data recovery laboratory where it will be evaluated and the diagnosis will be made.

5. When the damaged device is not reusable, the recovered Files will be download on a new device with enough capacity to hold the recovered Files. The damaged media or hardware where the Files could not be recovered will be returned, unless expressly requested by you, typically within 15 working days of the recovery attempt.

6. The Service includes both the withdrawal, transport, delivery of the media or hardware to your home, the laboratory recovery work and the new device with the Files provided in cases where the damaged media or hardware is found not reusable.

7. In order to cover any reasonably possible loss during the delivery of the device, the Service also includes the recording of a backup copy of the recovered Files. The mentioned backup copy will remain on hold at our offices or our suppliers for 15 calendar days from the date when the recovered information is sent. If, after 15 days, you have not stated otherwise, the backup copy will be definitively destroyed.

8. We are responsible for the following:

Verifying the contents of the Files. You have 15 calendar days to verify the Files provided on a new device.

Damage to the media or hardware or the data contained thereon that may be caused during the execution of the data recovery and / or recording of the data on a new device, including the loss of warranties you may have from the manufacturer of the device and / or media or hardware.

Businesses related to the ownership of goods and rights over the supported media and / or the data contained in the mentioned media or hardware.

Loss or damage that the media or hardware may have suffered during the shipment or transfer, to/or from your home.

9. Validity and cancellation: You have 30 days after your initial purchase of the Service to cancel it. After this period the Services will remain active for the established time without the possibility of canceling them.

10. Limitations: we are not responsible for and accept no liaiblity for the following:

Data hosted on virtual hard drives or in the cloud will not be recovered.

There is no 100% data recovery guarantee.

You will not be compensated in case of not achieving the partial or total recovery of the information contained in the support device.

Storage media that are not included in the list of supported storages.

Functional recovery of the existing SO on the original disk.

Installation / removal / uninstallation / installation of hard drives.

Multimedia casings will not be returned, in case a new support is needed. They will become into standard USB cases.

Recoveries will not be made on storage media that have been manipulated prior to delivery for recovery.

Recovery is impossible in cases of disappearance of the support device, damage with acids or similar products, in cases of overwriting the support device or known as “Head-Crash” (loss of the magnetic film).

Recovery of originals of movies, music, games, etc. is excluded.

System reconfigurations or physical media reinstallation are not included in this service. Storage devices delivered to the user are not guaranteed to not fail.

Destruction of the backup created by the provider after 15 calendar days from the date of shipment in the new support media or hardware, considering the recovery of total satisfaction. Devices for professional use are not included in this service.

Destruction of the backup created by us after 15 calendar days from the date of shipment in the new support media or hardware.

Devices for professional use are not included in this service.

9. SYSTEM REQUIREMENTS

Technical requirements

It is necessary that your equipment meets the technical requirements detailed in the online Informatic Assistant service. Supported apps and devices

1. Supported applications:

a. The data recovery service is provided for those storage devices or media devices with file formats compatible with the operating systems supported by the online Informatic Assistance service, always within the scope of domestic use, specifically excluding those intended for professional use. Operating systems: Windows, Mac OS and Linux (supported versions).

b. File repair: Office (supported versions), compressed files (zip, arj, rar), protected files, Outlook and Outlook Express (with written authorization).

2. Supported devices:

a. Hard Drives: IDE, USB / Firewire (external), laptop, Micro drive, PCMCIA, S-ATA.

b. Removable devices: Floppy, Pen drive (USB).

c. Memory cards: Compact flash, Smartmedia, MMC, PCMCIA, Memory Stick, SanDisk, Micro Drive.

10. TERMINATING THE SERVICE

Unless stated otherwise in the Terms, you may request the cancellation of the Service as long as you have been billed for at least twelve months, in which case he must give notice by calling the Service Center. You must pay the full monthly payment, regardless of the day on which the notification of cancellation of the service is presented.

In case of early termination (prior to the fulfillment of the minimum term of twelve months) you acknowledge and accept that you are required to pay the remaining months of the agreed period, regardless of the day on which the notification of termination of the Service is presented. Likewise, you acknowledge and agree that the service will be terminated immediately and without the need for a judicial declaration, if you cancel your Agreement with Liberty or as set forth in Section 14.

If the Services are terminated, unless otherwise set forth in these Terms, you will no longer have access to your Files or the continent contained in it, as well as the applications and software licenses installed. You understand and agree it will be your responsibility to carry out the backup or deletion process.

11. OTHER THIRD PARTY PRODUCTS

The Secure Cloud Storage Services may interact with or we may provide you with content, information, documents, applications and other software, services or similar material of a third party (collectively, “Third-Party Products”) in connection with the Secure Cloud Storage Service. Any such Third Party Products may be governed by different terms found in such Third Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third Party Products or your use of such Third Party Products. You are solely responsable for and we are not liable for your compliance with such Third-Party Terms.

12. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Secure Cloud Storage Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Secure Cloud Storage Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Secure Cloud Storage Service if you terminate your Client account.

(b) We may also suspend or terminate your Account or use of the Secure Cloud Storage Service if you fail to pay all amounts due related to your Account We will restore the Secure Cloud Storage Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the user from the pending payment of the services provided by Liberty .

(c) If your use of the Secure Cloud Storage Service is terminated for any reason, you undestand that you will no longer have access to the Secure Cloud Storage Service or to the information contained on it, so it will be the responsibility of the User to carry out the process of backup or elimination of the content of the information.

15. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal.

16. LICENSE; CONTENT; TRADEMARKS.

(a) Subject to the limitations stated elsewhere in the Terms, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to use the Secure Cloud Storage Service including any software needed to use the Secure Cloud Storage Service. You understand and agree that the Secure Cloud Storage Service are subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in the Terms. You shall not use the Secure Cloud Storage Service other than for their intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Secure Cloud Storage Services are for individual, non-commercial use; and are not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Secure Cloud Storage Service, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Secure Cloud Storage Service.

(b) Except for information or data owned by you, the materials available through the Secure Cloud Storage Service are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Secure Cloud Storage Service and the Liberty Content therein. You are free to display and print for your personal, non-commercial use the Liberty Content, but you may not reproduce or modify the Secure Cloud Storage Service or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Secure Cloud Storage Service should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Secure Cloud Storage Service or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

17. RESTRICTIONS

(a) You agree and acknowledge that the Secure Cloud Storage Service is licensed by Liberty and its licensors and not sold. Liberty or its licensors retain all right, title, and interest in and to the Secure Cloud Storage Service, the Liberty Content and other subject matter contained in or made available through the Secure Cloud Storage Service, and all related intellectual property rights. You obtain no rights in or to the Secure Cloud Storage Service under these Terms or any Liberty Content or other subject matter made available through the Secure Cloud Storage Service.

(b) Without limitation, you agree not to use the Secure Cloud Storage Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Secure Cloud Storage Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Secure Cloud Storage Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Secure Cloud Storage Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Secure Cloud Storage Service; (iii) use any robot, spider, scraper, or other automated means to access the Secure Cloud Storage Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Secure Cloud Storage Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Secure Cloud Storage Service; (vi) capture, rip, download, frame or mirror any content forming part of the Secure Cloud Storage Service; or (vii) access the Secure Cloud Storage Service in order to (1) build a competitive product or Secure Cloud Storage Service, or (2) copy any ideas, features, functions or graphics of the Secure Cloud Storage Service.  

(c) You agree that your use of the Secure Cloud Storage Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Secure Cloud Storage Service are used for any unlawful purpose. In accordance with Section 10 below, you agree to indemnify us in the event of any such violation by you or anyone using the Secure Cloud Storage Service on your device.

18. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Secure Cloud Storage Service. By using the Secure Cloud Storage Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Secure Cloud Storage Service, including to law enforcement agencies as well as parties to civil lawsuits.

19. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty services and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

20. FEEDBACK

Liberty welcomes your comments about the Secure Cloud Storage Service as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Secure Cloud Storage Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

21. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Secure Cloud Storage Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

22. DISCLAIMER OF WARRANTIES AND LIABILITY

Without limiting any disclaimers in the Agreement, YOU AGREE THAT YOUR USE OF THE SECURE CLOUD STORAGE SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE SECURE CLOUD STORAGE SERVICE, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE SECURE CLOUD STORAGE SERVICE. THE SECURE CLOUD STORAGE SERVICE ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE SECURE CLOUD STORAGE SERVICE ARE ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE SECURE CLOUD STORAGE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE SECURE CLOUD STORAGE SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE SECURE CLOUD STORAGE SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

23. MISCELLANEOUS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Secure Cloud Storage Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

TERMS AND CONDITIONS

These
Terms and Conditions (“Terms”) govern your use of the Liberty
Business Ongoing service (hereafter “Liberty Business Ongoing” or
the “Service”) that Liberty Communications of Puerto Rico LLC and
its respective subsidiaries and affiliates (collectively, “Liberty”,
or “we”, “us”, or “our”) offers to its business customers
and includes all features and communications we provide in connection
with the Service, however accessed or used, that we operate, make
available now or in the future, produce, or maintain. Using,
accessing, ordering, starting the Service, selecting “Accept,”
“Continue”, “Yes” or otherwise indicating agreement
constitutes your acceptance of these Terms and your agreement to be
legally bound by these Terms. You further agree to these Terms on
behalf of the company or other legal entity for which you are acting
(“Client”) (for example, as an employee or contractor) or, if
there is no company or legal entity, on behalf of yourself as an
individual (in either case, “you”).

You
represent and warrant that you have the right and authority to act on
behalf of and bind such entity (if any) and yourself. If you do not
agree to all of the Terms, you are not authorized to use the Service
and you must immediately cease your use of the Service and delete any
portions of the Service you may have copied or downloaded.

PLUME DESIGN, INC. CUSTOMER PRIVACY POLICY FOR U.S.A. and CANADA

Last Updated: December 20, 2022

Plume Design, Inc. and its subsidiaries and affiliates (collectively, Plume or we) offers software, mobile applications (Plume Mobile Apps), hardware, Plume’s user experience management platform and other related services that deliver smart home and enterprise-grade small business services built on self-optimizing WiFi technology (Plume Services). Plume provides this Plume Privacy Policy to explain the personal information that Plume processes and how and why Plume processes it.

This Plume Privacy Policy also describes the rights and choices that you may have with respect to your Personal Information and how to exercise those rights. Privacy laws vary depending on each individual’s place of habitual residence. This Plume Privacy Policy applies to individuals who reside in the U.S. and Canada. To learn about the privacy choices that Plume makes available for you, please see Section 8 below

If you are a U.S. resident, please also see our Privacy Rights Notice (California / U.S.), effective January 1, 2023, to learn more about how to exercise the privacy rights available under state law.

Throughout this Plume Privacy Policy, we use the following terms with the following meanings:

• CSP means a communication service provider that is a Plume customer
• controller means the person or entity that determines why and how personal information is processed
• Customer Network means the Wi-Fi network created through use of the Plume Services by a Plume customer or a CSP’s customer, together with Customer Network Equipment
• Customer Network Equipment means Plume’s SuperPods and similar Wi-Fi extenders, OpenSync-enabled gateways and other on-premise Wi-Fi network equipment, whether CSP-provided equipment or equipment acquired by the customer
• personal information means information that identifies or can be used to identify an individual person and, under some privacy laws that may apply to Plume, information that identifies a specific entity
• processing means any operation (or set of operations), such as collecting, combining and storing, performed on personal information
• processor means the person or entity processing personal information for or on behalf of a controller

1. WHEN AND WHERE DOES THIS PLUME PRIVACY POLICY APPLY?

When the Plume Privacy Policy applies depends on your relationship with Plume.

• The Plume Privacy Policy applies when you are asked to acknowledge it and when Plume is the controller of personal information. For example:

• • When you submit personal information to create an account through Plume’s online store, you are asked to acknowledge that this Plume Privacy Policy applies to your personal information. Plume is the controller of that persona information.
  • Plume is a controller of personal information that Plume processes for service management purposes, such as to identify and track and record support, to ensure the security and integrity of the Plume Services, for billing and account management and to analyze, measure the effectiveness of and improve the Plume Services.
  • Plume is the controller of personal information generated by or derived from use of the Plume Services. Plume refers to this data as Services Data.
• When a Plume customer asks you to agree to the customer’s privacy policy before you connect to a Customer Network, then the customer’s privacy policy applies. Generally, Plume is a processor of personal information when a customer’s privacy policy applies – except for personal information that Plume collects for service management purposes or that is part of Services Data.

If a particular Plume-branded website or service links to a different privacy policy, then that privacy policy – not this Plume Privacy Policy – applies. Please make sure to check the other privacy policy to learn how your personal information is processed.

• 2. WHAT PERSONAL INFORMATION DOES PLUME COLLECT AND WHY?

  Plume processes personal information to provide and promote the Plume Services, and for the other purposes listed below. The specific types of personal information that Plume collects from or about you depends on how you interact with Plume, the Plume Services used and the applicable law.

a. Information you choose to give us

We collect the personal information you choose to share with us. The personal information that you choose to give to us typically includes the following types of personal information:

Contact and account information

Name, email address or other username, password, telephone number and similar contact information and purchase related contact information (e.g., billing and delivery address, payment information and similar information necessary to complete a purchase); profile nicknames and profile photos.

• To create and maintain your account to use the Plume Services
• To create a customer profile, such as a user profile displaying devices connected to a Customer Network
• To enable Plume’s communication service provider (CSP) and other partners to use Plume Services for data analyses about Customer Networks and for targeted marketing to their customers
• To verify identity for certain Plume Services, such as for the guest user of a WorkPass Customer Network
• To complete a purchase of Plume products, such as Plume SuperPods) from Plume’s online store
• Payment card information is handled by a third-party payment processor, not Plume
• To provide information that you request, such as when you download resources, participate in an event or sign up to receive emails from Plume
• For marketing and to administer promotions that Plume may offer from time to time
• For customer service
• and to respond to inquiries
• To send information that we think will interest our customers, which is sometimes personalized based on the information associated with their accounts
• To request customer feedback, such as through a survey about a new product
• For research and innovation, such as algorithmic data matching that enables Plume and its business partners to better understand how Customer Networks are used

Location Data

location is derived from IP addresses on a Customer Network

• To provide certain features of the Plume Services
• To customize the experience of the Plume Services
• To deliver targeted advertising
• To provide customer support

Information associated with a social media account

• When you connect with Plume through a social media platform, such as Meta or Twitter, we collect the personal information permitted by the social media platform and your account permissions

Personal information you share through the Plume Services

• To manage promotions and other features of the Plume Services that allow you to share your personal information
• When you receive customer support
• To respond to your request such as a form filled out on Plume’s website to download content or attend an event

b. Information about use of Plume Mobile Apps

When you download and install one of the Plume Mobile Apps on your mobile device or tablet (Mobile Device), the information that Plume collects depends on your Mobile Device’s operating system and permissions. The Plume Mobile Apps need to use certain features and data from your Mobile Device in order to function such as mobile operating system and version, usage data and crash reports for the Plume Mobile Apps. Some information also is automatically collected by the Plume Services (as described in sub-section c below)..

To learn more about the specific information collected by one of the Plume Mobile Apps, please check your Mobile Device’s settings or review the permissions information available on the particular mobile app platform (e.g., Google Play or App Store) from which you downloaded the Plume Mobile App. Certain Plume Mobile Apps also allow you to check or change your status for certain data collection in the Plume Mobile Apps’ settings. If you change your settings, certain features may not function properly.

To stop collection of all information through a Plume Mobile App, please uninstall the Plume Mobile App.

c. Information automatically collected by the Plume Services

The Plume Services automatically collect certain information generated from and about use of the Plume Services and Customer Networks. Automatically collected information is used to help ensure that the Plume Services deliver the best Wi-Fi experience, quality of service and security for Customer Networks. Some automatically collected information is personal information under certain laws.

Information about Customer Networks

• network addresses, Internet connections and operating statistics of Customer Network Equipment
• type, operating system and other identifying information about Customer Network Equipment and computers and Mobile Devices connected to a Customer Network
• Internet service provider (ISP) name and Internet protocol (IP) address, ISP speeds and outages
• data about movement of computers and Mobile Devices while connected to Customer Networks
• log information from Customer Network Equipment, such as connected computers and Mobile Devices, and their software and hardware versions and connection time
• Customer Network metadata, such as dynamic host configuration protocol fingerprint, hypertext transfer protocol user agent information, Universal Plug and Play discovery protocol and multicast domain name system discovery information related to identifying devices and IP addresses
• domain name system requests
• current and historical data transfer speeds and data amount consumed
• hostname and nicknames given to Customer Network Equipment and access points
• source and destination traffic headers, IP addresses, ports, size and counts of transferred bytes and packets, metadata from certificate handsh ake in a TLS / Https connection and DNS requests

Digital well-being data

(Data about use of a Customer Network available to a Customer Network’s administrator when certain safety controls and security features are turned on in the Plume Services.)

• computers and Mobile Devices currently connected to a Customer Network
• how long a specific computer or Mobile Device is connected
• whether and which computer or Mobile Device was used to attempt access to a blocked domain

Information specific to a Customer Network created using HomePass

• motion in the home, which are collected as disruptions in Wi-Fi waves in the Customer Network and which collectively provide a pattern of motion and motion history
• metadata about time spent using various Internet applications that are accessed through the Customer Network

Information specific to a Customer Network created using WorkPass

• data collected from or about users of a small business’ Customer Network that allow the Customer Network administrator to identify who is connected to the Customer Network, such as name, email address, city, country, year of birth, gender telephone number, profile photo and social media handle before access to the Customer Network is granted. Many of these data are optional and/or dependent on the user’s social media profile settings.

Data collected using cookies, pixel, web beacons and similar data collection technology (collectively, data collection technology)

• browser type, operating system version, domains, IP address, browser type, internet service provider and mobile network of visitors to Plume’s websites
• how a computer or Mobile Device interacts with Plume’s websites, including the date and time accessed, search requests and results, mouse clicks and movements, specific webpages accessed, links clicked and videos watched
• data about the third-party sites or services accessed before interacting with Plume’s websites, which is used to make advertising more relevant for users
• interactions with Plume’s marketing communications, such as whether and when a Plume email is opened, to help Plume measure the success of email marketing campaigns

Please see Plume’s Cookie Policy for more information.

d. Information collected from third parties

From time to time, Plume receives personal information from third parties that helps Plume learn more about customers and more effectively promote and improve the Plume Services.

The types of personal information that we receive from third parties are:

• Information from internet-connected devices and services when using the Plume Command (Voice Assistant) service, such as technical data and usage information from a Google or Amazon device connected to a Customer Network. Plume does not receive or process audio files.
• Location information use of MaxMind’s GeoIP service
• Personal information associated with purchases through Plume’s on-line store. Plume does not have access to complete bank account numbers, credit card numbers or debit card numbers. Payments for purchases are processed by third-party payment processors.
• Personal information from marketing services providers to help identify individuals who may be interested in learning more about the Plume Services and to supplement personal information Plume already has.
• Personal information from the third-party advertising partners that use cookies on the Plume website to collect information about browsing activities over time and across websites. Through a process called “retargeting,” these advertising partners place cookies in your browser when you visit our website so that they can identify you and serve you ads on other websites around the web based on your online activity. Please see Plume’s Cookie Policy for more information.
• Personal information from publicly available sources
• Personal information from law enforcement and other government authorities (but only in rare cases)

When Plume combines personal information from third-party data sources to enhance the personal information that Plume or its customers hold, Plume requires that each third party confirm in writing the lawfulness of its sharing of personal information with Plume.

e. Other information collected with your consent

Plume may ask you for your consent to collect specific types of personal information, such as when you choose to participate in events, request exclusive content or participate in testing new products or features.

3. HOW DOES PLUME USE PERSONAL INFORMATION?

Plume uses personal information to provide and improve the Plume Services, manage our business (including advertising and marketing), protect customers and other users, enforce our legal rights and comply with law.

• To operate and provide the Plume Services for Plume’s business customers:
  • create user accounts and verify user identity
  • provide customer support and respond to customer requests
  • identify security threats (e.g., malicious Internet locations or websites) and activity that may indicate unauthorized use of Customer Networks
  • schedule network optimizations and firmware updates for Customer Network Equipment
  • enable Customer Network administration, such as by offering tools for administrators to manage access, security and confidentiality policies, blocking content identified as inappropriate in accordance with content filters set by the Customer Network administrator and generating live motion visuals and motion history for Customer Networks
  • offer data analytics tools that enable customers to match and augment their own data sets with data generated by Customer Networks to help improve market and audience segments, identify and analyze trends and create better advertising campaigns

Whether Plume is a controller or processor examples of a personal information depends on the customer relationship. If you have questions about whether Plume is a processor or controller of your personal information, please contact the administrator of the Customer Network you are using or privacy@plume.com.

• For Plume’s lawful and legitimate operational purposes. Plume processes personal information as a controller to:
  • monitor use of and protect the Plume Services and information processed through the Plume Services
  • track customer support, billing and account management
  • analyze, measure the effectiveness of and improve the Plume Services
  • identify customer needs and develop new products and services to meet them
  • conduct marketing about the Plume Services or related third-party products and services (where permitted)
  • invite customers and others to participate in market research and testing of current and new features or products
  • create statistical analyses and segment and combine data sets to identify trends
  • detect and prevent fraud (e.g., if you provide a credit or debit card, we may use third parties to check the validity of the sort code, account number and card number you submit)
  • enforce Plume’s customer contracts and other legal agreements
  • prevent, investigate and/or report security incidents, crime, fraud or other violations of law
• To comply with applicable laws and protect legal rights. Plume processes personal information as a controller to:
  • enforce and investigate actual or suspected violations of our legal agreements
  • protect the safety, security and legal rights of customers and users of the Plume Services
  • detect, prevent and remediate fraud or other unlawful behavior, security issues and other technical issues related to the Plume Services
• With consent. Plume processes personal information as a controller based on consent for certain marketing activities and advertising practices for automated processing (as described below).

Plume also anonymizes personal information and uses the anonymized data as permitted by applicable law and contracts. (Once personal information is anonymized in compliance with applicable law, it is no longer personal information and not subject to this Plume Privacy Policy.)

4. DOES PLUME USE AUTOMATED PROCESSING

Plume uses automated processing tools to:

• To analyze certain personal information for targeted marketing strategies
• To support interconnections with Facebook, Google and similar providers for advertising on behalf of a CSP partner
• For customer segmentation analysis, such as when
  Plume segments users based on machine learning-determined “traits” of a particular location
• For data loss prevention
• To monitor use of the Plume Services in accordance with content, governance and information security policies.
• To comply with legal obligations and defend legal rights
• To prevent, investigate and/or detect unauthorized or illegal use of the Plume Services

As required by applicable law, we will provide notice and obtain consent for, and/or allow you to opt out of, certain types of automated processing, such as when Plume’s automated processing produces legal or similarly significant effects for you and does not involve human input.

When consent to automated processing is required, Plume works to provide meaningful information about the logic involved in automated processing to help ensure that consent is specific, informed and voluntary and to ensure that users of the Plume Services are not adversely affected by a decision to withhold or revoke consent to automated processing.

5. HOW DOES PLUME SHARE PERSONAL INFORMATION?

How Plume shares personal information depends on the Plume Services used. Generally, Plume shares personal information according to customer contracts, with people and businesses that help operate the Plume Services and otherwise when Plume is legally permitted or required to do so.

Plume shares personal information with the following categories of recipients:

• Professional advisors, such as lawyers, accountants, insurers and information security and forensics experts.
• Marketing vendors that help promote the Plume Services (such as by email marketing) and supplement personal information that we already have. For example, Meta receives and uses certain data related to the use of the Plume Services to help us deliver personalized advertising on its platform and assess the effectiveness of this advertising.
• Service providers to enable them to perform services on our behalf, including data analytics, geo-location based on IP address analytics, data security, cloud storage providers, ecommerce operations, surveys, research, administration of promotions, offers and promotions and otherwise to help us carry out our business.
• Business customers when Plume is acting as a processor of personal information.
• Business partners, such as the providers of the internet-connected devices and services that a customer chooses to connect to a Customer Network (e.g., Google Nest and Amazon Alexa). If you acquire the Plume Services through a CSP or reseller, Plume shares personal information with that CSP or reseller.
• Potential or actual acquirers or investors and their professional advisers in connection with any actual or proposed merger, acquisition or investment in or of all or any part of our business. We will use our best efforts to ensure that the terms of this Plume Privacy Policy apply to personal information after the transaction or that users receive advance notice of changes to personal information processing.
• Our affiliates and subsidiaries, such as Plume’s entities in Poland, Slovenia, Switzerland and Taiwan.
• Competent law enforcement, government regulators and courts when we believe disclosure is necessary (i) to comply with the law, (ii) to exercise, establish or defend legal rights, or (iii) to protect the vital interests of users, business partners, service providers or another third party.
• Other third parties with consent.

When Plume shares anonymized data, Plume takes administrative measures to prohibit efforts by recipients to re-identify the anonymized data.

6. HOW DOES PLUME PROTECT PERSONAL INFORMATION?

Plume uses technical, physical, and administrative safeguards intended to protect the personal information that we process from unauthorized access and use.

Our safeguards are designed to provide a level of security appropriate to the risk of processing your personal information and include (as applicable) measures to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and a procedure for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of personal information. Like any other organization, Plume cannot fully eliminate security risks associated with the processing of personal information.

You are responsible for maintaining the security of your account credentials. Plume will treat access to the Plume Services through your account credentials as authorized by you.

We may suspend your use of all or part of the Plume Services without notice if we suspect or detect any breach of security. If you believe that information you provided to Plume or your account is no longer secure, please notify us immediately at privacy@plume.com.

If we become aware of a breach that affects the security of your personal information, we will provide you with notice as required by applicable law. When permitted by applicable law, Plume will provide this notice to you through the email address associated with your account or other permitted method associated with your account.

UNAUTHORIZED ACCESS TO PERSONAL INFORMATION AND THE PLUME SERVICES – INCLUDING SCRAPING – IS PROHIBITED AND MAY LEAD TO CRIMINAL PROSECUTION.

7. HOW LONG DOES PLUME RETAIN PERSONAL INFORMATION?

Plume retains personal information associated with a customer’s account for as long as the account is active and as required by Plume’s customer contracts and otherwise for as long as necessary to carry out the purposes described above. Plume also retains personal information for as long as Plume believes necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements.

When determining the relevant retention period, Plume takes into account the Plume Services used, the nature and length of Plume’s relationship with the customer, mandatory retention periods provided by law and other relevant criteria.

At the end of relevant retention period, Plume either deletes or anonymizes personal information or, if Plume cannot delete or anonymize the personal information, then Plume segregates and securely stores personal information until deletion or anonymization is possible. Plume uses anonymized data subject to applicable law and contracts.

8. WHAT CHOICES ARE AVAILABLE FOR PERSONAL INFORMATION?

Your rights and choices about personal information depend on your place of habitual residence, the Plume Services that you use and our
obligations as the controller of your personal information. This Privacy Policy applies to individuals who reside in the U.S. or Canada

The privacy rights that may apply to you are:

• Right to know the personal information that Plume holds about you and how it is processed
• Right to request that Plume corrects the personal information that Plume holds about you
• Right to receive a copy of your personal information in a structured, common and machine-readable format
• Right to request that Plume restricts the collection, processing or disclosure of your personal information
• Right to object to the processing of your personal information, such as when the basis of the processing is our legitimate interest (pursuant to Art. 6 para. 1f) GDPR) or the right to opt out of the sale of your personal information and targeted advertising in the U.S.
• Right to request that Plume deletes your personal information

These rights are not absolute. In some cases, your ability to access or control your personal information is limited by applicable law.

If you are a resident of California or Virginia, please see Plume’s Privacy Rights Notice (U.S.) (U.S. State Privacy Rights Notice), which is effective January 1, 2023, for more information about the rights available to you. The U.S. State Privacy Rights Notice applies to Consumers, as defined under the California Consumer Privacy Act, including as amended by the California Privacy Rights Act (CPRA)) (together, CCPA), the Colorado Privacy Act (CPA), the Virginia Consumer Data Protection Act (CDPA), the Utah Consumer Privacy Act (UCPA), Connecticut’s Act Concerning Personal Data Privacy and Online Monitoring (CTPA), and all laws implementing, supplementing or amending the foregoing, including regulations promulgated thereunder (collectively, U.S. Privacy Laws). The U.S. State Privacy Rights Notice also serves as our Notice at Collection for purposes of CCPA.

IF YOU RESIDE IN A JURISDICTION WITH PRIVACY LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY POLICY, PLEASE CONTACT PLUME AT privacy@plume.com. PLUME RESPECTS YOUR PRIVACY RIGHTS AND WILL DO OUR BEST TO ACCOMMODATE YOUR REQUESTS.

Plume’s tools for exercising choices about personal information processing, also include:

> Opting out of Plume’s Marketing Emails. To stop receiving promotional emails from Plume, please click the “Unsubscribe” link at the bottom of the email. Your account settings also may allow you to change your notification preferences. After you opt out, we may still send you non-promotional communications, such as receipts for purchases or administrative information about your account.

> Customer Network Administrator Tools. Please contact the administrator of the Customer Network that you use about the following options:

• Profile settings: Depending on the Plume Services used, a Customer Network administrator may assign profiles and nicknames to Customer Network Equipment and Mobile Devices connected to a Customer Network.
• Privacy more setting: Certain Plume Services also offer a privacy mode setting. When on, this setting blocks all data exchange.
• Internet security controls: A Customer Network’s administrator may configure policies for security protection, schedules, parental controls or content filters through the account settings.
• Motion detection settings: A Customer Network’s administrator can disable the motion detection features that allow the Plume Services to generate live motion and motion history reports. Once disabled, Plume no longer collects information about the live motion within a Customer Network and can no longer generate the reports.

> Account deactivation. You can deactivate your Plume account through the Plume Services and by contacting Customer Support.

> Mobile Device Tools. Mobile operating systems and mobile app platforms (e.g., Google Play, App Store) have permission settings for specific types of mobile device data and notifications, such as for access to contacts, geo-location services and so-called push notifications. You can use the settings on your Mobile Device to consent to or deny certain information collection and/or push notifications. You can stop all information collection from a Plume Mobile App by uninstalling it. If you uninstall a Plume Mobile App, please also consider checking your operating system’s settings to confirm that the unique identifier and other activity associated with your use of the Plume Mobile App is deleted from your Mobile Device.

9. HOW DOES PLUME PROTECT CHILDREN’S PRIVACY?

To learn more about HomePass parental controls, please see https://support.plume.com/hc/en-us/sections/360002021834-Content-Parental-Control.

10. DOES PLUME TRANSFER PERSONAL INFORMATION TO OTHER COUNTRIES?

Plume may transfer personal information across borders to any of the places where Plume and its suppliers and partners do business. Other jurisdictions may have data protection laws that are different from (and, in some cases, less protective) than the laws where you reside.

If your personal information is transferred across borders by Plume or on Plume’s behalf, Plume uses appropriate safeguards to protect personal information in accordance with this Plume Privacy Policy. These safeguards include agreeing to standard contractual clauses and similar model contracts for transfers of personal information among the Plume affiliates and among Plume’s suppliers and partners. When in place, these contracts require the affiliates, suppliers and partners to protect personal information in accordance with applicable privacy laws.

To request information about Plume’s standard contractual clauses or model contracts and other safeguards for cross-border personal information transfers, please contact privacy@plume.com.

11. WHEN IS THIS PLUME PRIVACY POLICY CHANGED?

Plume may update this Plume Privacy Policy from time to time in response to changing legal, technical or business developments. When Plume updates the Plume Privacy Policy, Plume will post the updated version and change the “Last Updated” date above. Plume also will take appropriate measures to inform you in advance of significant changes that we believe affect your privacy rights so that you have an opportunity to review the revised Plume Privacy Policy before it is effective. If your consent is required by applicable privacy laws, Plume will obtain your consent to changes before the revised Plume Privacy Policy applies to you.

12. WHO DO I CONTACT WITH QUESTIONS?

The entity responsible for the processing of your Personal Information is Plume Design, Inc., unless Plume is acting as processor or service provider on behalf of one of Plume’s business customers.

If you have questions or comments about the Plume Privacy Policy or Plume’s privacy practices, please contact us:

• by email at privacy@plume.com
• by mail at:
  Plume Design, Inc.
  Attn: Privacy
  325 Lytton Ave, Suite 200
  Palo Alto, CA 94301

To view or download the PDF document, click here.

This Acceptable Use Policy (“AUP”) applies to Liberty customers who purchase residential and commercial Services. This AUP supplements your primary agreement with Liberty (e.g. for residential customers, the Liberty Services Agreement or for business customers the Liberty Services Agreement, Business Master Services Agreement, Wholesale Master Services Agreement, or any other Liberty agreement, in either case, “Your Agreement”).

 1. What Does This AUP Apply To?

This AUP specifies use restrictions and requirements applicable to users of our Services (as defined in Your Agreement). This AUP covers Services and restrictions generally applicable to everyone who uses Liberty’s Services, and includes prohibitions related to specific products here: 3. What Are Acceptable Uses of the Services c. Prohibited Uses (Residential and Commercial Services). By accessing and using the Services, you understand and agree that you will comply with the AUP, including any updated version of the AUP. If you do not agree to be bound by this AUP, you must immediately cease use of the Services and notify our Customer Service Department to terminate the account.

2. Will I Be Notified of Changes?

We reserve the right to change this AUP. If we change this AUP, we may provide notice of material changes and such notice may include communications through your Account (as defined in Your Agreement), via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the «Last Updated» date at the top of this AUP when we make changes. Your continued use of the Services after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised terms in the AUP, you must immediately cease your use of the Services and delete any Liberty or uninstall any software, documentation or other intellectual property owned by Liberty or its licensors. We encourage you to review the AUP from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Services. The most current version of the AUP is always available on our website, www.Libertypr.com, or by calling our Customer Service Department.

3. What Are Acceptable Uses of the Services?

A. Residential Customers. If you are a residential customer, the Services are designed for your lawful, personal and/or family use. Your use is for a single household in the service address for your Account (except with respect to mobile services, which permit use at other locations). Only you and your authorized guests in the same household are users who may use the Services. You may not use the Services for any non-personal purposes. Any use not expressly permitted under Your Agreement or that violates any Liberty policies or rules is prohibited. You and other Users may not use, or enable others to use, the Services to operate any type of business or commercial enterprise. You may not expose Liberty’s network to any type of server that is not consistent with personal, residential use, such as web or mail servers offering content or services to external users.

B. Commercial Customers. If you are a commercial customer, the Services are designed to be used under the terms set forth in Your Agreement. Any use not expressly permitted under Your Agreement or that violates any laws or Liberty policies or rules is prohibited.

C. Prohibited Uses (Residential and Commercial Services). You may not use the Services in any manner that is objectionable or unlawful; interferes with the functioning or use of Liberty’s Services, networks or systems or other users; or violates the terms of this AUP. Examples of prohibited conduct include:

• reselling or redistributing, or enabling others to resell or redistribute, access to the Services in any manner;
• accessing, or attempting to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system;
• circumventing any user limits or other timing, use or functionality restrictions built into the Services;
• using any robot, spider, scraper, or other automated means to access the Services for any purpose;
• engaging in the systematic retrieval of data or other content from the Services to compile any databases without our prior written consent;
• distributing unsolicited bulk or commercial messages, commonly known as “spam;”
• impersonating another user, or engaging in phishing or any other fraudulent activity;
• engaging in conduct that is defamatory, obscene, or deceptive;
• violating Liberty’s Copyright Policy or the intellectual property rights of Liberty or third parties;
• removing any proprietary notices, labels, copyright, or trademarks from the Services;
• capturing, ripping, downloading, framing or mirroring any content forming part of the Services;
• using the Services for high-risk activities involving vital communications in which an error or interruption in the Services could lead to material injury to business, persons, property, or the environment; or
• accessing the Services in order to (1) build a competitive product to the Services, or (2) copy any ideas, features, functions or graphics of the Services.

4. What If My Use Affects Systems, Networks, and the Services?

a. Any disruptive or otherwise unauthorized activity that interferes with the systems, networks, or Services of Liberty, its customers, or any third party, is prohibited. Examples of prohibited conduct include: 

• Unauthorized access to or use of data, systems, or networks without express authorization of the owner of the system or network, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures.
• Unauthorized monitoring of data or traffic on any network or system.
• Forging, or tampering with, any data or traffic on any network or system.
• Interfering with Internet service to any Liberty customer, host, or network, including, but not limited to, mail bombing, flooding, or denial of service attacks.
• Disrupting, degrading, tampering with, or otherwise adversely affecting Liberty’s network, or equipment owned by Liberty or Liberty’s customers.
• Excessive use of bandwidth that, in Liberty’s sole opinion, places an unusually large burden on Liberty’s network or goes above normal usage. Liberty reserves the right to impose limits on excessive bandwidth consumption via any means available to it.

What About Uses That Affect Security?

A. You are solely responsible for the security of any device connected to the Services, including any data stored on that device. You must take steps to protect such devices from attack, such as infection by computer viruses, and from unauthorized use. Wireless networks should be secured and encrypted.

B. Liberty reserves the right, in its sole discretion, to take appropriate action against customers with security issues, such as those infected with computer viruses or worms to prevent further spread. 

C. If Liberty notifies you of a security issue with your use of the Services, you must address the problem in a timely fashion. Liberty will consider failure to address an issue after such notification to be a violation of this AUP. 

5. Enforcement. 

Liberty may, but is not required to, monitor your compliance with this AUP, Your Agreement, any Liberty rules and policies, and applicable Service Terms. Liberty reserves the right at its sole discretion to immediately suspend, terminate, remove content from, or restrict use of all or part of, the Services without notice if your use violates any of the foregoing. Further, Liberty, in its sole discretion, will take any other legal or technical action it deems appropriate. Liberty is not liable for any such action and such action is not exclusive of other remedies available to Liberty.

6. No Waiver. 

The failure by Liberty or its affiliates to enforce any provision of this Policy at any given point in time shall not be construed as a waiver of any right to do so at any future time thereafter

7. What are the Restrictions Applicable To Wireless Services? 

a. General. Our wireless network is a shared resource, which we manage for the benefit of all our customers. To ensure the activities of some users do not impair the ability of other customers to have access to reliable services provided at reasonable costs, we forbid certain activities and uses (“Prohibited Network Uses”). Prohibited Network Uses include use of Liberty Wireless Service that, in Liberty’s sole determination: hinders other customers’ access to the wireless network; involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission; negatively affects our network or compromises network security or capacity; excessively and disproportionately contributes to network congestion; adversely impacts network service levels or legitimate data flows; degrades network performance; causes harm to other customers; tethers a wireless device to a computing device if you have not subscribed to a rate plan with a tethering feature; uses any wireless device for Wireless Service with an ineligible rate plan; or is otherwise excessive or unreasonable.

b. Voice Service. Our unlimited Voice Service is provided primarily for live dialogue between individuals. If your use of unlimited Voice Service for call forwarding, conference calling, or purposes other than live dialogue between individuals exceeds 1,000 minutes per month, Liberty may terminate your Voice Service or change you to a rate plan with no unlimited voice usage components. You expressly agree not to use the Voice Services for auto-dialing, continuous or extensive call forwarding, telemarketing, or for any other use that results in harm to Liberty’s network, fraud, or usage inconsistent with normal calling patterns (as applicable to your use as a residential or commercial customer).

c. Messaging Service. Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use. You may not use Messaging Services for commercial purposes, including, but not limited to: (1) sending unsolicited, unauthorized, spam, or other unwanted messages (whether SMS, MMS, RCS, or other); (2) sending or receiving unusually high numbers of messages or messages not originated on your Wireless Device; or (3) reselling or transferring messaging capabilities. We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.

D. Data Service. Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance. For example, this includes, but is not limited to: server devices or host computer applications such as continuous Web camera posts or broadcasts, automatic data feeds, or automated machine-to-machine connections; “auto-responders,” “cancel bots,” or similar automated or manual routines that generate excessive amounts of traffic or that disrupt user groups or email use by others; use of the Data Service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active internet connections when a connection would otherwise be idle or any “keep alive” functions. Data Service also may not be used with high bandwidth applications, services and content that are not optimized to work with Data Service and therefore, disproportionately and excessively contribute to network congestion. This includes, but is not limited to, redirecting television signals for viewing on computing devices; web broadcasting; and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices. If you use your unlimited data plan in any manner that is prohibited, we may migrate you from an unlimited data plan to a tiered data plan and charge you the appropriate monthly fees.

Versión – January 2023

To view or download the PDF document, click here.

Customer Proprietary Network Information (CPNI) is information that we know about you exclusively as a result of the telephone service that we provide to you, including what plans you subscribe to, how you use these services and details such as who you have called. (Your telephone number, name and address are not considered CPNI.) It is your right and our duty under federal law to protect the confidentiality of your CPNI.

In accordance with our Subscriber Privacy Policy and the rules of the Federal Communications Commission, we may use, disclose, or permit access to your CPNI in our provision of the communications service from which such information is derived; to provide location information to emergency responders; to bill and collect for communications services; to market service offerings among the categories of service to which you already subscribe (for customers who subscribe to more than one category of service, Liberty may share their CPNI among its affiliated entities that also provide a service offering to the customer); to provide customer equipment or information services; to protect our rights or property, or to protect users or other carriers or service providers from fraudulent, abusive or unlawful use of, or subscription to, such services; to research any health effects of CMRS; to provide installation, maintenance, or repair services; as required by law; or as expressly authorized by you.

In addition to the uses above, federal law also allows us to seek your permission for each of our affiliated communications companies to use CPNI to market types of services to which you do not already subscribe. For example, we might use information about the amount you use your home telephone service or the amount you pay for services to select you to receive a special offer for mobile services. Such use will better enable us to provide you with offers more tailored to your interests and needs. If this use of your CPNI is acceptable, then no further action on your part is required and your consent to this use will be inferred after thirty days. If you wish to restrict our use of your CPNI to market new types of services, you may opt out of granting such permission, which you may do at no charge by completing the opt-out request form at https://www.libertybusinesspr.com/legal/ or calling us at 1-800-331-0500. Opting out does not limit our right to use your CPNI for any of the uses specified in the preceding paragraph.

Choosing to restrict our use of your CPNI will not affect your ability to use any of your services. You can change your mind at any time about letting us use or not use your CPNI. If you restrict your CPNI use, you may still get marketing from us, but it would not be based on using your CPNI. Any approval or denial of approval for the use of CPNI is valid until you affirmatively revoke or limit such approval or denial, but we will repeat this notice periodically to remind customers of their rights and options. Whether or not you agree to allow us to use your CPNI information for marketing additional products or services to you, please be assured that Liberty takes the privacy of your customer information seriously and appreciates the opportunity to provide high quality communications to you.