Legal

1. Para más información sobre los derechos y obligaciones de Liberty y el Suscriptor, favor referirse al Contrato de Servicio Comercial, el cual está disponible en nuestra página web https://business.libertypr.com.
2. Liberty no discriminará contra un suscriptor o solicitante por concepto de nacimiento, edad, raza,creencia, color, origen, sexo, orientación sexual, identidad de género, condición social o ideas políticas o religiosas.
3. Liberty no suscribirá acuerdo con personas naturales o jurídicas que controlen o administren edificios de apartamentos o conglomerados horizontales de villas servidos por Liberty, que tenga el efecto de desalentar o menoscabar el derecho de cualquier inquilino u otro ocupante de usar o proveerse de equipo de antena común de edificio o de una antena individual.
4. A petición del suscriptor, Liberty deberá, libre de costo al suscriptor, reordenar (“scramble”) o bloquear completamente la programación visual o auditiva de cada canal que contenga programación obscena o indecente.
5. Liberty cumplirá con los derechos de privacidad de los suscriptores de acuerdo con la Sección 631 de la Ley de Comunicaciones de 1934, según enmendada. Por favor refiérase a nuestra Política de privacidad del cliente.
6. Conforme a los reglamentos emitidos por la Federal Communications Commission (en adelante, “FCC”), Liberty proveerá servicio de mantenimiento y reparación para convertidores que pertenezcan a Liberty, sin costo adicional, siempre y cuando la causa de la reparación o mantenimiento no sea la indebida utilización o abuso del equipo por parte del abonado. Los servicios de mantenimiento y reparación que requieran intervención por Liberty de cablería que esté ubicada dentro de la residencia del suscriptor o de otro equipo localizado en los predios de éste, y que no le pertenezca a Liberty, podrán ser cobrados por Liberty a su tarifa normal. Liberty comenzará a llevar a cabo gestiones para corregir cualquier problema en el servicio, en el día laborable siguiente a la notificación del problema. De ser necesario hacer una cita con el suscriptor para corregir el problema, se hará para una hora en específico, o como máximo, dentro de un período de cuatro horas laborables, en un día. Una vez pautada la cita, si Liberty no cumple con la misma dentro del período de cuatro (4) horas por causas atribuibles a Liberty, debe concederle un crédito al suscriptor de veinticinco dólares ($25.00). Liberty no vendrá obligada a conceder el referido crédito cuando no haya cumplido con la cita por causas de fuerza mayor, fuera del control de Liberty.
7. La instalación del servicio de cable deberá estar disponible no más tarde de siete (7) días laborables a partir de la fecha en que se solicitó, si la instalación requiere una toma aérea o una toma soterrada que ya está instalada. Si la instalación requiere una toma que no está instalada, el plazo será de veinte (20) días laborables. En caso de incumplimiento por parte de Liberty con dichos términos, Liberty deberá concederle un crédito al suscriptor de $25.00. Liberty no vendrá obligada a conceder dicho crédito cuando no haya cumplido con estos términos por causas de fuerza mayor, fuera del control de Liberty.
8. Liberty le proveerá a cada suscriptor nuevo una copia de las tarifas actuales. De ocurrir un cambio en las tarifas, Liberty le notificará el mismo a todos los suscriptores afectados por lo menos treinta (30) días por adelantado. Cualquier cambio efectuado por Liberty en sus procedimientos de facturación, incluyendo cambios de ciclo, será comunicado por escrito a todos los suscriptores afectados, por lo menos treinta (30) días por adelantado. Ningún suscriptor será facturado por un servicio que no haya afirmativamente solicitado. Si Liberty requiere del nuevo suscriptor un depósito o fianza, Liberty pagará intereses anuales a razón del 3%.
9. En casos de desastres naturales tales como huracán, terremoto, inundaciones u otros actos similares, Liberty acreditará automáticamente según los récords de su Sistema el tiempo sin servicio, desde el día en el cual fue suspendido por causa de dicho evento hasta que sea restablecido el servicio, a razón de 1/30va parte de la factura mensual del suscriptor por cada día con cuatro (4) o más horas sin servicio. Para todos los demás casos, Liberty atenderá las solicitudes de créditos por tiempo sin servicio a través de las oficinas de Servicio al Cliente, o a solicitud por escrito a esos efectos, de acuerdo a los días particulares señalados por el suscriptor haber estado sin servicio. Luego del análisis correspondiente a tal solicitud y los récords del Sistema, Liberty concederá los créditos aplicables según los resultados del análisis a razón de 1/30va parte de la factura mensual del suscriptor por cada día con 4 o más horas sin servicio. El suscriptor deberá presentar cualquier solicitud de créditos por interrupción de servicios ante Liberty dentro de un término de 30 días contados a partir del comienzo de la interrupción al servicio. No obstante, el suscriptor tendrá la obligación de notificar a Liberty sobre la interrupción del servicio, ya sea vía comunicación telefónica o mediante visita a Liberty, dentro de un término de tres (3) días contados a partir de la fecha del comienzo de dicha interrupción para que se pueda conceder la solicitud.

Esta guía provee información sobre la compatibilidad de nuestros servicios de cable y equipos para el consumidor, y sobre cómo usar su servicio de cable. Si usted no encuentra su situación particular descrita en esta guía, por favor llámenos y trabajaremos con usted para determinar cuál es la configuración de cable apropiada para sus necesidades.

Toda nuestra programación se proporciona exclusivamente en un formato encriptado (codificado) y digital a fin de garantizar que los servicios sean recibidos sólo por los suscriptores autorizados. Para tener acceso a la programación encriptada a la que usted se haya suscrito, deberá alquilar una caja receptora (“set-top box”) separada o un CableCARD (tarjeta de cable) para cada televisión, independientemente de si su televisor, VCR u otro dispositivo sea capaz de recibir o no canales encriptados, o de que se describan como “listo para cable” (“cable ready”). Los CableCARDS se proporcionan para los “productos digitales de cable unidireccionales” (“Unidirectional Digital Cable Products”) que usted puede comprar en establecimientos comerciales. Estos dispositivos le darán la capacidad para acceder a nuestros ofrecimientos de cable unidireccional (“one-way cable services”) sin una caja receptora, pero debido a limitaciones del dispositivo, usted no podrá acceder nuestros servicios de cable bidireccional (“two-way cable services”), como por ejemplo la guía de programación electrónica, pay-per-view y video on-demand.

Cuando usted use nuestra caja receptora, quizás no podrá usar algunas funciones de su televisor o VCR. Por ejemplo, quizás no pueda utilizar las funciones de visualización (como “imagen dentro de imagen” o “revisión de canal”), usar un VCR para grabar un programa mientras ve otro, o usar un VCR para grabar programas consecutivos en diferentes canales.

A medida que surjan nuevas tecnologías y servicios, podrían surgir problemas adicionales de compatibilidad que requieran otro tipo de equipo. Estamos comprometidos con ayudarle a aprovechar al máximo su servicio de cable tv. No dude en contactarnos para averiguar cuál es la configuración de cable apropiada para sus necesidades.

Todas nuestras cajas receptoras alquiladas incluyen un control remoto. Sin embargo, usted también podría usar controles remoto universales compatibles que se pueden comprar en establecimientos comerciales. La mayoría de los controles remotos universales fabricados desde el 2001 para la venta en Puerto Rico deben ser compatibles con las cajas receptoras digitales que ofrecemos, pero si usted tiene preguntas acerca de la compatibilidad de un control remoto específico con nuestro servicio, por favor llámenos. La siguiente es una lista representativa de controles remoto universales que son compatibles y que se encuentran disponibles actualmente en muchas tiendas:

Controles remoto para cajas receptoras y DVRs

1. RCA RCRHM02BR 2-Device Universal Membrane Remote
2. Logitech® Harmony® 650 Universal remote with color screen
3. RCA Model: RCR6473- 6 Device Universal Remote
4. Arris DRC800 4 in one universal Remote
5. GE 24927 8-Device IR Universal Remote Control
6. Universal Electronics Remote Control 2025 TV 4 Device / URC2025- XX / URC2025-BX / URC2025- BO

Aviso de disponibilidad de paquete broadcast

Conforme con la sección 76.1618 de las disposiciones de la Federal Communications Commission (FCC) (Comisión Federal de Comunicaciones), por este medio avisamos que los clientes pueden comprar un nivel de servicio de video que principalmente incluye acceso a emisoras locales (local broadcast stations). Los canales incluidos en el nivel broadcast se indican en nuestra lista de canales, y el cargo por este servicio se encuentra en nuestra tarifario, incluido también en este paquete.

Cómo mantener la capacidad del teléfono durante apagones de electricidad

Nuestro servicio telefónico requiere de un módem (también conocido como “MTA”) que se activa al conectarse a una salida de energía eléctrica en la pared. SI EL MTA SE QUEDA SIN ELECTRICIDAD, SUS SERVICIOS TELEFÓNICOS NO FUNCIONARÁN, INCLUYENDO EL 911 NI NINGÚN SERVICIO DE MONITOREO MÉDICO, SEGURIDAD O DE VIGILANCIA EN EL HOGAR QUE DEPENDA DE NUESTRO SERVICIO TELEFÓNICO. Ciertos MTAs incluyen un compartimiento que permite la instalación de una batería de respaldo. Sin embargo, no todos los MTAs de Liberty tienen esa opción. Ofrecemos a nuestros clientes la opción de comprar una batería que le proporcione electricidad de apoyo a ciertos MTAs durante apagones o cortes breves de electricidad, según se describe abajo. Las baterías no se incluyen con el alquiler de nuestro equipo estándar, ya que muchos de nuestros clientes prefieren evitar el costo adicional de las baterías, escogiendo depender de teléfonos móviles y/o proporcionando sus propias fuentes de electricidad de apoyo, para poder activar otros equipos. Usted es responsable de tomar su propia decisión sobre si proporcionar o cómo suministrar su fuente de electricidad de apoyo para su servicio telefónico. Los teléfonos inalámbricos necesitan electricidad y no funcionarán durante un apagón de electricidad, incluso aunque usted nos haya comprado una batería de respaldo. Si usted compra una batería de respaldo u otra fuente de electricidad, le recomendamos que mantenga al menos un teléfono alámbrico (con cable), para que pueda usarlo durante apagones de electricidad.

Opciones de fuentes de electricidad de respaldo

Por favor refiérase a nuestra Solicitud de Servicio, kit de instalación o a www.libertypr.com para obtener los precios de baterías de respaldo. Se proporcionarán instrucciones de autoinstalación con la batería y estas están disponibles en nuestra página de Internet. Para ordenar una batería, nos puede contactar al 787-355-3535. Si la batería no funciona correctamente y no han pasado treinta (30) días de la fecha en que nos la compró, le reemplazaremos la misma sin ningún costo adicional. También puede obtener una batería directamente del manufacturero del MTA; por favor refiérase a la página de Internet del manufacturero del MTA para más información. Usted podrá también comprar de una tercera compañía una batería compatible con el MTA al precio del mercado. Verifique los materiales del fabricante del modelo de su MTA para confirmar que la batería es compatible con el dispositivo telefónico. Usted es el único responsable de cualquier daño causado por la instalación o el uso de una batería de respaldo. Las baterías de respaldo que ofrecemos no proporcionan electricidad de apoyo para nuestro servicio de acceso a Internet. Usted puede comprar soluciones de electricidad de respaldo de otras compañías, como un suplemento ininterrumpido de electricidad (UPS, por sus siglas en inglés), que puede proporcionarle electricidad de apoyo para su teléfono y módem, pero es importante que recuerde que muchos dispositivos de UPS sólo duran un periodo corto, especialmente cuando se usan para activar múltiples dispositivos. También podría considerar otras alternativas de apoyo de electricidad que podrían estar disponibles a través de proveedores de electrodomésticos, como cargadores solares, cargadores de carros o estaciones móviles para cargar dispositivos y que podrían resultar más útiles durante apagones más prolongados. Tenga en mente que, normalmente, las baterías de un MTA solo se pueden recargar a través de un MTA con electricidad, por lo que al utilizar estas alternativas para energizar el servicio telefónico, puede que tenga que elegir una opción que le provea al MTA electricidad de corriente alterna (“AC power”).

Rendimiento y seguimiento en cuanto a la vida de la batería

La batería que usted puede comprar de nosotros está clasificada por su fabricante para durar al menos 8 horas en modalidad inactiva, si la batería es nueva. Dicha batería está supuesta a permitirle a un usuario hacer llamadas telefónicas cortas de emergencia o para otros asuntos urgentes. Durante un apagón de electricidad prolongado, use su servicio telefónico con moderación para así preservar la vida de la batería. El tiempo actual que su teléfono pueda estar disponible durante un apagón de electricidad depende de muchas variables, incluyendo, pero sin limitarse a: (i) la cantidad de tiempo de uso cuando el módem esté recibiendo energía de una batería de respaldo; (ii) si la batería de respaldo está instalada y cargada correctamente; (iii) estado y la edad de la batería de respaldo; y (iv) el uso previo de la batería. Las baterías pierden potencia con el tiempo y un proveedor líder de baterías MTA ha expresado que la vida útil de una batería instalada debe ser de 6 a 10 años. El rendimiento de la batería posiblemente se degrade si la batería o el MTA se guardan a temperaturas fuera del rango de temperatura ambiental normal (59 a 77o F) o si se descarga y se recarga con frecuencia. Si no se dan estas condiciones de almacenamiento y uso adecuado, se reducirá el tiempo de voz disponible en una situación de apagón de electricidad y se disminuirá la vida de su batería. USTED ES EXCLUSIVAMENTE RESPONSABLE DE PROBAR, MONITOREAR Y REEMPLAZAR SU BATERÍA DE MANERA REGULAR. Le recomendamos que revise su batería al menos cada seis (6) meses, observando el indicador de batería mientras el MTA está conectado, o revisando la funcionalidad del teléfono de su casa mientras el MTA está desconectado. Para instrucciones sobre la instalación, pruebas y el mantenimiento de la batería, revise la guía de usuario del MTA, que se puede encontrar en la página de Internet del manufacturero. No garantizamos servicios telefónicos ininterrumpidos incluso para los clientes que tengan baterías de respaldo funcionales u otras fuentes de electricidad. En algunos casos, como por ejemplo durante un evento atmosférico, nuestra red podría experimentar otros problemas que podrían evitar el funcionamiento normal de sus servicios, incluso si usted proporciona electricidad a sus dispositivos. Si a usted le preocupa que la vida de una de nuestras baterías no será suficiente, puede optar por comprar una o más baterías adicionales que se pueden instalar de manera sucesiva durante un apagón de electricidad prolongado. Las baterías adicionales se pueden almacenar a temperatura ambiente, y se deben rotar en el MTA al menos una vez al año para recargar la batería principal. Por favor note que, si le instala una batería nueva estando el MTA sin corriente, es posible que necesite presionar el botón de reconfiguración (“reset”) del MTA para que éste se reinicie usando la carga de la batería. No coloque las baterías en fuego, calor intenso o en líquidos. No intente abrir o modificar los paquetes de baterías, y evite cualquier contacto de piel con una batería agrietada o que esté goteando. Para obtener información sobre cómo desechar su batería usada, remítase al sitio web del manufacturero o comuníquese directamente con él. Por lo regular, el nombre del fabricante de la batería se puede encontrar en la parte inferior o lateral de la misma. Usted es responsable de revisar todas las directrices e instrucciones sobre seguridad y de otro tipo, así como instrucciones del fabricante de cualquier tipo de batería o de otras fuentes de electricidad alternas que use con nuestros servicios.

Gracias por elegir a Liberty Business como su proveedor de servicios de cable televisión, Internet y/o telefonía. Este Contrato de Servicio Comercial (“Contrato”) establece los términos y condiciones que aplican a todos los servicios que Liberty Cablevision of Puerto Rico, LLC (“Liberty” o la “Compañía”) le provee a usted (“usted”, “su negocio” o “Cliente”). Los servicios incluyen televisión por cable, Internet, telefonía, telecomunicaciones, almacenamiento remoto de datos y cualquier otro servicio (en conjunto, los “Servicios,” e individualmente, “Servicio”) que le podamos proveer.

Es nuestra política presentarle una Orden de Trabajo y/o una Solicitud de Servicio, bien sea en formato electrónico o en papel, cuando se inicia un Servicio o cuando visitamos su residencia para instalar Servicios o atender problemas. Al firmar la Orden de Trabajo y/o Solicitud de Servicio o al usar nuestro(s) Servicio(s), usted acepta y acuerda quedar legalmente vinculado a los términos y condiciones establecidos en este Contrato. Cualquier Cliente que no esté de acuerdo con quedar vinculado a estos términos, debe dejar de usar el(los) Servicio(s) de inmediato y notificar a nuestro Departamento de Servicio al Cliente para cancelar la cuenta, sujeto a cualquier cargo por terminación aplicable.

La Sección 13 de este Contrato contiene una cláusula de arbitraje vinculante, la cual dispone que usted y la Compañía acuerdan que ciertas controversias se resuelvan mediante arbitraje y afecta sus derechos bajo este Contrato respecto a todos los Servicios. Sujeto a ciertas restricciones, usted tiene derecho a excluir la cláusula de arbitraje de su acuerdo con la Compañía.

Los términos y condiciones establecidos en la sección de “TĖRMINOS Y CONDICIONES GENERALES” son aplicables a todos los Servicios. Términos y condiciones adicionales aplicarán a la prestación de los servicios de telefonía, Internet y cable televisión y los mismos deben ser revisados en las siguientes secciones “TĖRMINOS ADICIONALES APLICABLES AL SERVICIO DE TELEFONÍA”, “TĖRMINOS ADICIONALES APLICABLES AL SERVICIO DE INTERNET” y “TĖRMINOS ADICIONALES APLICABLES AL SERVICIO DE CABLE TELEVISIÓN”, según apliquen.

TÉRMINOS Y CONDICIONES GENERALES APLICABLES A TODOS LOS SERVICIOS

1. Predio con Servicio, Acceso e Instalación.

1. Acceso. Usted le concede a Liberty y sus agentes el derecho de entrar durante horas razonables en la propiedad donde se proveerán el(los) Servicio(s) y/o equipos de la Compañía (“Predio” o “Predio con Servicio”), según se define más adelante, para instalar, dar mantenimiento, configurar o realizar trabajos relacionados con el(los) Servicio(s). Usted garantiza que es el dueño del Predio con Servicio que tiene la autoridad de permitir que Liberty entre al Predio con Servicio. Además, le otorga a la Compañía todos los derechos de paso que sean necesarios para proveerle Servicio(s) a usted y a otros en el mismo sistema de cable. Si usted no es el dueño del Predio con Servicio, usted acuerda obtener dicho permiso del dueño del inmueble y proporcionarle a Liberty, si se solicita, prueba de dicho permiso. Liberty se reserva el derecho de llevar a cabo instalaciones subterráneas, desde el pedestal hasta la casa por la ruta más corta y razonable. Si el Cliente no fuera el dueño del inmueble, ni tuviese la autorización de éste, el Cliente se obliga a indemnizar y liberar a la Compañía de toda responsabilidad por cualesquiera reclamaciones que pudiere hacer el dueño del inmueble como resultado del(los) Servicio(s) prestado(s) al amparo de este Contrato.
2. Revisión de la Instalación; Interferencia. La Compañía puede realizar una revisión de la instalación del Predio con Servicio antes de llevar a cabo la instalación de los Servicios. Previa solicitud, el Cliente deberá proveerle a la Compañía un diagrama o mapa preciso, lugar y/o red física del Predio con Servicio, incluyendo mapas de servicios eléctricos y otros servicios públicos, antes de la revisión de la instalación. Si la Compañía determina que la instalación y/o activación segura de uno o más Servicios tendrá consecuencias negativas para el personal o la red de la Compañía o cause dificultades técnicas a la Compañía o sus clientes, la Compañía podrá rescindir la Orden de Trabajo y/o la Solicitud de Servicio mediante notificación por escrito al Cliente o podrá requerir al Cliente que corrija la situación antes de proceder con la instalación o activación de los Servicios. Si en algún momento (i) el funcionamiento adecuado del Equipo de la Compañía o la prestación de un Servicio está sujeto a interferencia u obstrucción debido a cualquier causa que no sea por acciones de la Compañía o (ii) dicha interferencia u obstrucción, o su causa, puede poner en peligro, obstaculizar, dañar o lesionar al personal o la red de la Compañía y/o causar dificultades técnicas a la Compañía o sus clientes, la Compañía puede rescindir la Orden de Trabajo, la Solicitud de Servicio y/o este Contrato sin responsabilidad alguna previa notificación por escrito al Cliente.
3. Preparación del Predio. El Cliente será responsable de realizar los preparativos necesarios del(los) Predio(s) para la entrega e instalación del Equipo de la Compañía y la instalación y prestación continua del(los) Servicio(s), incluyendo la reubicación de los equipos, muebles y accesorios del Cliente según fuera necesario para lograr acceso al Equipo o el(los) Servicio(s). Previa solicitud, el Cliente deberá proporcionar los diagramas o mapas eléctricos, de servicio público y/o de red física que tenga disponible antes de llevar a cabo la instalación o el trabajo de mantenimiento que realizará la Compañía.
4. Instalación. La Compañía coordinará una o más visitas de instalación con el Cliente. El Cliente o un representante autorizado del Cliente debe estar presente durante la instalación. Si durante el proceso de instalación, la Compañía determina que es necesario realizar trabajos adicionales para poder proveer el(los) Servicio(s) en el Predio con Servicio, la Compañía notificará al Cliente de cualquier cargo(s) adicional(es). Si el Cliente no acepta pagar dicho(s) cargo(s) ejecutando una Orden de Trabajo o una Solicitud de Servicio revisada dentro de los cinco (5) días laborables siguientes de haber recibido los mismos, el Cliente o la Compañía tendrán derecho a rescindir la Orden de Trabajo, la Solicitud de Servicio y/o este Contrato. El Cliente deberá conectar su computadora o red con el Equipo proporcionado por la Compañía para habilitar el acceso a los Servicios. La Compañía será responsable de realizar esfuerzos razonables de restauración que sean necesarios para atender cualquier desplazamiento que sea resultado de la excavación.
5. Limitación de Responsabilidad de la Compañía por la Instalación. La Compañía no será responsable por trabajo alguno realizado por la Compañía o sus representantes autorizados como parte de cualquier instalación, incluyendo, sin limitarse, a cualquier asistencia que puedan proveer al Cliente para cumplir con las obligaciones del Cliente en la preparación del Predio, según dispone esta sección. El Cliente expresamente renuncia a cualquier reclamo que pueda tener contra la Compañía por el trabajo realizado por la Compañía o sus representantes autorizados relacionado con la preparación del Predio o la instalación, reubicación u otro tipo de manejo del Equipo de la Compañía o el Equipo del Cliente.

2. Equipos, programación y marcas de la Compañía.

1. Usted reconoce que, con excepción del cableado dentro del Predio con Servicio o el equipo comprado por usted a la Compañía, cualquier convertidor, control remoto, cable módem, equipo y facilidad que instalemos, junto con cualquier equipo que le alquilemos (colectivamente, “Equipo de la Compañía”) es solamente para su uso con propósitos de usar el(los) Servicio(s), y siguen siendo propiedad de Liberty.
2. Usted es responsable de salvaguardar, cuidar la integridad y prevenir que se altere, dañe, pierda, destruya o se hurte el Equipo de la Compañía. Usted acuerda tomar medidas de seguridad razonables con respecto al uso y acceso al Servicio y/o al Equipo de la Compañía. Usted acuerda devolvernos el Equipo de la Compañía cuando así se le requiera o cuando se termine el(los) Servicio(s). Usted acuerda que no permitirá que el Equipo de la Compañía se abra, se altere o reciba servicio por nadie que no sea nuestros empleados o agentes. No permitirá ninguna agregación, alteración o manipulación del Equipo de la Compañía.
3. Usted es responsable de tener un protector de voltaje así como de asegurarse de tener una toma de conexión a tierra adecuada y de conectar el Equipo de la Compañía a tal protector de voltaje. Si el Cliente no devuelve el Equipo de la Compañía, o si estos estuviesen destruidos o inservibles, usted acuerda pagar el costo actual de reemplazo del Equipo de la Compañía. Liberty sugiere que el Equipo de la Compañía bajo su posesión esté cubierto por un seguro de propiedad. Liberty no tiene obligación alguna con relación al uso y operación de cámaras de seguridad y/o de circuito cerrado, Equipo del Cliente, según definido más adelante, o de algún otro equipo no provisto por Liberty que sea conectado al Equipo de la Compañía.
4. Los Servicios y Equipo de la Compañía, incluyendo cualquier microprogramación (firmware) o programación (software) que podrían estar instalados en el Equipo de la Compañía o que sean utilizadas para proveer el(los) Servicios, están protegidos por marcas registradas, derechos de autor y/u otras leyes de propiedad intelectual y tratados internacionales.
5. El uso no autorizado de Equipo de la Compañía o del(los) Servicio(s) podría constituir una violación a las leyes federales y estatales. Usted será responsable por todo uso no autorizado del(los) Servicio(s) y por cualquier Equipo de la Compañía y/o Servicios que sean hurtados. Usted acuerda notificarnos de inmediato, por escrito o llamando a nuestro Departamento de Servicio al Cliente durante horas laborables, si en cualquier momento se entera de que Equipo de la Compañía ha sido robado o que se están robando Servicios o se están usando Servicios sin autorización. Si no nos notifica de manera oportuna, se podrá terminar su(s) Servicio(s) sin aviso, con cargos adicionales para usted.
6. Cualquier conexión no autorizada por la Compañía, o alteración de, cualquier Equipo de la Compañía, o cualquier robo de Servicios, será causa de suspensión inmediata de los Servicios, terminación de este Contrato y/o acción legal, a discreción de la Compañía. En caso de cualquier conexión no autorizada o manipulación del Equipo de la Compañía, o cualquier robo de los Servicios, la Compañía tendrá derecho a recuperar de usted los daños, incluyendo el valor de los Servicios y/o Equipos de la Compañía obtenidos en violación de este Contrato. Usted acepta pagar los costos incurridos por la Compañía para cobrar cualquier daño en virtud de este Contrato, incluyendo los honorarios de abogados de la Compañía.
7. Si el Cliente instala en el Predio con Servicio alguna antena o sistema de amplificación de señal para usar en conexión con el equipo de comunicación que interfiere con los Servicios, la Compañía no estará obligada a distribuir una mejor señal al Predio con Servicio que la más alta calidad que pueda proveerse sin costo adicional para la Compañía como resultado de dicha interferencia, hasta el momento en que se elimine la interferencia.

3. Equipo del Cliente. “Equipo del Cliente” significa cualquier soporte lógico o programas o aplicaciones informáticas (“software”), soporte físico (“hardware”) o servicios propiedad del Cliente que usted elige usar en conexión con el(los) Servicio(s).

1. Excepto que se especifique lo contrario en este Contrato, o en cualquier Orden de Trabajo y/o Solicitud de Servicio, el Cliente será responsable del mantenimiento o reparación de cualquier Equipo del Cliente, y la Compañía no será responsable de ningún mantenimiento o reparación.
2. El Cliente reconoce que el Equipo del Cliente presenta un riesgo de seguridad para la red y el Equipo de la Compañía, y acuerda implementar medidas y procedimientos de seguridad razonables con respecto al Equipo del Cliente, que incluyen pero no se limitan a proveer seguridad física, protección con contraseña y autenticación para acceder al Equipo del Cliente. El Cliente es el único responsable de los dispositivos de seguridad que el Cliente elija conectar o instalar en su equipo de computadora, además de las transmisiones hacia o desde el Cliente o usuarios autorizados. El Cliente será responsable ante la Compañía por todos los daños, costos y tarifas que resulten de cualquier uso no autorizado, uso compartido, acceso, interceptación o cualquier riesgo asociado al uso no autorizado del Equipo del Cliente, incluyendo el valor de cualquier Servicio obtenido en violación de este Contrato. El Cliente también acuerda pagar los costos incurridos por la Compañía al cobrar cualquier daño en virtud de este Contrato, incluyendo los honorarios de abogados de la Compañía.
3. Usted garantiza que es el dueño del Equipo del Cliente o que tiene la autoridad de darnos acceso al Equipo del Cliente. Debe llamar a nuestro Departamento de Servicio al Cliente para indagar si el Equipo del Cliente cumple con nuestros requisitos técnicos, de seguridad y otros requisitos. Nos reservamos el derecho a prohibir el uso de Equipo del Cliente que determinemos no es compatible con nuestra red o que esté alterado o manipulado de cualquier forma. Excepto que de otra manera se especifique en este Contrato o en cualquier Orden de Trabajo y/o Solicitud de Servicio, no tendremos obligación alguna de proveer, mantener ni dar servicio al Equipo del Cliente, incluyendo, pero sin limitarse a, Equipo del Cliente al cual la Compañía o una tercera parte haya enviado programación (“software”) o descargas. Sin embargo, en caso de que la Compañía provea cualquier tipo de asistencia relacionada al Equipo del Cliente, no nos hacemos responsables de cualquier daño o mal funcionamiento.
4. Usted acuerda que la siguiente limitación de responsabilidad le aplica: LA COMPAÑÍA NO GARANTIZA QUE EL EQUIPO DEL CLIENTE LE PERMITIRÁ INSTALAR, ACCEDER, OPERAR O UTILIZAR ADECUADAMENTE EL(LOS) SERVICIO(S). USTED RECONOCE QUE CUALQUIER INSTALACIÓN, ACCESO, OPERACIÓN O USO PODRÍA PROVOCAR DAÑOS AL EQUIPO DEL CLIENTE. LA COMPAÑÍA NO TENDRÁ NINGUNA RESPONSABILIDAD POR CUALQUIER FALLO O DAÑO, INCLUYENDO POR LA FALTA DE SERVICIO DE 911/E911 O MARCACIÓN ASOCIADA CON UN SISTEMA DE SEGURIDAD. Esta limitación de responsabilidad es adicional a cualquier limitación de responsabilidad establecida en el presente Contrato y no limitará tal limitación.

4. Limitaciones al Servicio y de Responsabilidad.

1. PROVEEMOS TODO(S) SERVICIO(S) DE MANERA “TAL CUAL” Y “SEGÚN DISPONIBLE”, SIN GARANTÍA DE NINGÚN TIPO, NI EXPRESA NI IMPLÍCITA. NI LIBERTY, SUS AFILIADAS, EMPLEADOS, AGENTES NI CONTRATISTAS GARANTIZAN QUE EL EQUIPO DE LA COMPAÑÍA O SU(S) SERVICIO(S) CUMPLIRÁN CON SUS REQUERIMIENTOS, QUE PROVEERÁN USO ININTERRUMPIDO O QUE TRANSMITIRÁN COMUNICACIONES INCORRUPTAS. A MENOS QUE LAS LEYES APLICABLES LO PROHIBAN O RESTRINJAN, TODAS LAS REPRESENTACIONES Y GARANTÍAS DE CUALQUIER TIPO, EXPRESAS O IMPLÍCITAS, INCLUYENDO PERO SIN LIMITARSE A GARANTÍAS DE RENDIMIENTO, IDONEIDAD PARA UN PROPÓSITO PARTICULAR O COMERCIALIZACIÓN, QUEDAN POR ESTE MEDIO EXCLUIDAS.
2. Liberty no será responsable por daños, pérdidas ni inconvenientes que el Cliente o los usuarios del(los) Servicio(s) puedan experimentar en relación con el uso del(los) Servicio(s).
3. El Cliente reconoce que para proveer el(los) Servicio(s), Liberty utiliza facilidades estatales y municipales y servidumbres y/o derechos de paso, además de las facilidades de las compañías de telefonía y de energía eléctrica, y que el uso continuo de tales instalaciones no puede ser garantizado por Liberty. Por consiguiente, en la eventualidad de que el uso de estas facilidades y servidumbres y/o derechos de paso le fuera negado por alguna razón y Liberty, en el ejercicio de su discreción, determinara que no puede proveer los Servicios mediante el uso de rutas alternas, el(los) Servicio(s) bajo este Contrato se interrumpirá(n) o se terminará(n). Usted se compromete a no hacer reclamación alguna contra Liberty debido a tal interrupción de servicio(s).

5. Créditos por Interrupción en los Servicios.

En ocasiones, Liberty podrá interrumpir el(los) Servicio(s) de manera temporal para realizar reparaciones y/o modificaciones al sistema que sean necesarias para garantizar la continuidad y/o mejorar la calidad de sus servicios. Ante estas interrupciones, la Compañía será responsable únicamente de hacer ajustes prorrateados en la factura conforme a las leyes y reglamentos que apliquen. Las solicitudes de crédito por tiempo sin servicio podrán hacerse por correo, vía teléfono, a través de nuestra página de Internet o en nuestros Centros de Servicio al Cliente. Luego del análisis correspondiente de la solicitud y los récords del Sistema, Liberty concederá los créditos aplicables según los resultados del análisis a razón de 1/30va parte de la factura mensual del Cliente por cada día con cuatro (4) horas o más sin Servicio. El Cliente deberá presentar cualquier solicitud de crédito por interrupción de servicios ante Liberty dentro de un término de treinta (30) días contados a partir del comienzo de la interrupción al servicio. No obstante, el Cliente tendrá la obligación de notificar a Liberty sobre la interrupción del Servicio, ya sea vía comunicación telefónica o mediante visita a Liberty, dentro de un término de tres (3) días contados a partir del comienzo de dicha interrupción para que se pueda conceder la solicitud. Este crédito no se otorgará si la interrupción es por causa de la negligencia, falta de pago o violación de los términos y condiciones del Contrato por parte del Cliente.

De ninguna manera Liberty acreditará una cantidad superior a la tarifa mensual facturada por el(los) Servicio(s). Bajo ninguna circunstancia seremos responsables por algún fallo o interrupción de Servicio, incluyendo pero sin limitarse a aquellos fallos o interrupciones que resulten en parte o en su totalidad de circunstancias fuera de nuestro control, tales como el clima, desastres naturales, interrupciones al servicio eléctrico, cortes de cable/fibra, disturbios civiles, actos terroristas, acción o inacción de las autoridades gubernamentales o cualquier otra causa imprevista y fuera del control de Liberty.

6. Uso de Servicios.

Usted se compromete a utilizar el(los) Servicio(s) solamente según se especifica en este Contrato, Orden de Trabajo y/o Solicitud de Servicio o que de otra manera haya sido autorizado por escrito por Liberty. No utilizará el Equipo de la Compañía en ningún momento en una dirección que no sea la del Predio con Servicio sin nuestra autorización previa y por escrito. Usted acuerda y representa que no revenderá ni permitirá que otro revenda nuestro(s) Servicio(s) o la capacidad del sistema, en parte ni en su totalidad. No usará ni permitirá que otra persona use el Equipo de la Compañía ni el(los) Servicio(s), directa o indirectamente, para ningún fin ilegal, incluyendo, pero sin limitarse a, la violación de cualquier política publicada de la Compañía, aplicable al(los) Servicio(s). El uso del Equipo de la Compañía o el(los) Servicio(s) para la transmisión, comunicaciones o almacenamiento de cualquier información, datos o materiales en violación de cualquier ley o reglamento federal, estatal o local está prohibido. Usted reconoce que acepta este Contrato y que le requerirá a todas las personas que utilicen el Equipo de la Compañía y/o el(los) Servicio(s) en el Predio con Servicio cumplir con el mismo y que le corresponderá solamente a usted la responsabilidad de asegurar que los demás usuarios entiendan y cumplan con los términos y condiciones del presente Contrato y con cualesquiera políticas aplicables de la Compañía, incluyendo, pero sin limitarse a las políticas de uso aceptable y de privacidad disponibles en nuestra página de Internet, https://business.libertypr.com. Además, reconoce y acuerda que usted será exclusivamente responsable por cualquier transacción, incluyendo, sin limitación, compras realizadas mediante o en conexión con el(los) Servicio(s). La violación de alguna parte de esta sección del Contrato es causa para la terminación inmediata de este Contrato o la suspensión inmediata del Servicio, a discreción de la Compañía, además de cualquier otro derecho que la Compañía pueda tener

7. Depósito.

Liberty se reserva el derecho de solicitar un depósito al Cliente. La cantidad del depósito será determinada a base del historial de crédito del Cliente y servirá como garantía parcial de cualquier balance adeudado por éste. La Compañía podrá cambiar la cantidad del depósito a ser solicitado conforme al historial de pago y/o de consumo del Cliente. Liberty también puede exigir al Cliente que otorgue un depósito por el uso de los convertidores y por su reparación o reemplazo, y/o cualquier otro Equipo propiedad de la Compañía. Ver la Sección 2 de este Contrato con respecto a su responsabilidad por el Equipo de la Compañía. El depósito generará intereses conforme con las leyes vigentes. Al desconectar el(los) Servicio(s), la Compañía podrá aplicar el depósito al pago de balances adeudados por el Cliente, incluyendo, pero sin limitarse a, cargos por terminación temprana, daño, pérdida, alteración o destrucción del Equipo de la Compañía, sin que necesariamente medie previo aviso. De no ser aplicado para esos propósitos, el depósito se manejará de acuerdo a las leyes vigentes.

8. Pagos por Servicio(s).

1. Usted acuerda pagar todos los cargos asociados con el(los) Servicio(s), incluyendo, pero sin limitarse a: cargos por instalación/llamadas de servicio; cargos mensuales por servicios; cargos por facturación en papel; cargos medidos y por llamada; cargos por el uso del Equipo de la Compañía; a solicitud del Cliente, cargos por la remoción, modificación y/o la transferencia de Equipo de la Compañía; los impuestos y cargos federales, estatales y municipales aplicables, tarifas y/o cargos regulatorios y otros cargos según establecidos en su factura. Para más información acerca de sus tarifas actuales, llámenos o refiérase a nuestra página de Internet https://business.libertypr.com. No todas las tarifas y/o cargos regulatorios aplican a todo(s) Servicio(s).
2. Liberty le proveerá el(los) Servicio(s) de acuerdo al tipo y cantidad de programación y Servicio(s) solicitado(s). El precio contractual puede variar dependiendo del periodo de vigencia de la Oferta. Todos los cargos relacionados al(los) Servicio(s) se facturan mensualmente y se pagan por adelantado en o antes del día indicado en la factura como fecha de vencimiento, que es veinte (20) días después de la Fecha de Facturación. Los cargos mensuales recurrentes no son reembolsables de usted solicitar voluntariamente una baja o una reducción del(los) Servicio(s). Los cargos por servicios no recurrentes se pagan en la próxima factura.
3. El Cliente puede elegir entre facturación en papel o electrónica. Si selecciona facturación en papel, le enviaremos la factura por correo regular a la dirección postal provista en la Solicitud de Servicio o al Representante de Servicio al cliente, sujeto a un cargo mensual de $3.00. Si elige facturación electrónica, deberá proveer una dirección de correo electrónico válida y deberá acogerse a la facturación electrónica, “E-bill”, a través de mi.libertypr.com dentro de los veinticinco (25) días desde la fecha de instalación. Le enviaremos un correo electrónico con las instrucciones sobre cómo hacerlo. Si no recibe el correo electrónico dentro de una semana desde la instalación, deberá llamar de inmediato a Servicio al Cliente para validar la dirección de correo electrónico. De no acogerse al sistema de “E-bill” a través de MiLiberty, se cambiará automáticamente su método de facturación a facturación en papel y se le cobrará el cargo mensual de $3.00. Puede cambiar el método de facturación en cualquier momento a través de mi.libertypr.com o llamando a Servicio al Cliente. Puede efectuar el pago de cualquiera de las maneras descritas en su factura. Si se acoge al beneficio de débito automático, continuará recibiendo las facturas mensuales, de acuerdo al método de facturación seleccionado. En ese caso, la factura demostrará el pago realizado desde su cuenta.
4. De no pagar dentro del término de treinta (30) días desde la Fecha de Facturación, se le cobrará un cargo administrativo por demora (“Cargo por Demora”). De continuar sin pagar por veinte (20) días adicionales, Liberty podrá desconectar su(s) Servicio(s), sujeto a las leyes aplicables. Si usted reanuda el(los) Servicio(s) después de alguna desconexión, podremos cobrarle un cargo por reconexión, cargo por instalación y/o cargo por activación de Servicio(s). Además, usted continuará siendo responsable por cualquier cantidad impaga por concepto de cargos por servicio, Cargos por Demora y por cualquier Equipo de la Compañía no devuelto. Si recurrimos a una agencia de cobro o un abogado para recuperar dinero o equipos que nos debe, usted acuerda pagar los costos razonables de cobro de deuda, honorarios de abogado y costos de arbitraje o legales.

9. Cambios a los Servicios, Tarifas y otros Cambios.

En cualquier momento y periódicamente, la Compañía podrá cambiar nuestro(s) Servicio(s), el Equipo de la Compañía, y las tarifas o cargos por el(los) Servicio(s), sujeto a las leyes y reglamentos aplicables. Por ejemplo, podemos: cambiar la programación, incrementar o cambiar los cargos y tarifas por el(los) Servicio(s), cambiar los términos, las políticas, las prácticas y los procedimientos relevantes a cualquier Servicio; realizar cambios que afecten los equipos o el software; o cambiar las aplicaciones o herramientas, funcionalidades, características y especificaciones de cualquier Servicio. La notificación de cualquier cambio se le puede hacer por cualquier medio razonable, incluyendo en su factura, por correo electrónico o cualquier otra comunicación permitida según las leyes aplicables. Usted podrá terminar su Servicio(s) de inmediato si no acepta cualquier cambio en el(los) Servicio(s), sujeto a cualquier cargo por terminación aplicable, pero su uso continuo del Servicio(s) treinta (30) días después del cambio se considerará su aceptación a dicho cambio.

10. término

Si usted se ha suscrito a un Contrato anual o por dos (2) años, estará sujeto a la Sección 10(a) de este Contrato. Si usted se ha suscrito a un Contrato mensual, estará sujeto a la Sección 10(b) de este Contrato. Por favor refiérase a su Orden de Servicio y/o su Solicitud de Servicio Comercial para el Término de este Contrato

1. Contrato anual o por dos (2) años: Usted acuerda que el término de duración de su Contrato será doce (12) o veinticuatro (24) meses a partir de la fecha de instalación y activación (el “Término”), según se especifica en su Orden de Trabajo y/o Solicitud de Servicio. Usted acuerda no cancelar el(los) Servicio(s) rendidos bajo este Contrato antes de la fecha de expiración del término. Las tarifas incluidas en el Contrato son válidas únicamente respecto a la oferta aceptada que puede combinar servicios ofrecidos por la Compañía. Si usted cancela alguno de los Servicios acordados en el Contrato, desde el momento de la cancelación, aplicarán las tarifas regulares. Si usted cancela voluntariamente el(los) Servicio(s) incluidos en el Contrato o si se le cancela(n) por su incumplimiento de Contrato antes del vencimiento del Término, estará en violación a los términos establecidos en el Contrato y se le cobrará una penalidad por cancelación temprana de acuerdo a las leyes vigentes, además de la deuda por el(los) Servicio(s) rendido(s) hasta el final del ciclo de facturación corriente. Por favor refiérase a la cláusula 11 para más detalles. Además, el Cliente entiende que al vencer el término original, este Contrato se renovará automáticamente por términos adicionales de un (1) mes cada uno, siendo aplicables las tarifas y descuentos vigentes a la fecha de cada renovación y cualquier cancelación será efectiva al terminar el mes correspondiente. A partir de la renovación automática, el Cliente podrá solicitar cancelar el Contrato en cualquier momento sin penalidad alguna y dicha cancelación será efectiva al final del ciclo de facturación en curso al momento de cancelar. Por favor refiérase a la cláusula 11 para más detalles sobre Cancelaciones por el Cliente.
2. Contrato mensual: Usted acuerda que el término de su Contrato será de un mes a partir de la fecha del comienzo del ciclo de facturación para su cuenta, que puede ser la misma fecha de la instalación o unos días después. El Contrato se renovará automáticamente por periodos de un mes. El Cliente podrá cancelar el Contrato en cualquier momento sin penalidad alguna y dicha cancelación será efectiva al final del ciclo de facturación en curso al momento de cancelar. Por favor refiérase a la cláusula 11 para más detalles sobre Cancelaciones por el Cliente.

11. INCUMPLIMIENTO; SUSPENSIÓN DEL SERVICIO; TERMINACIÓN.

Ninguna renuncia expresa o implícita por parte de la Compañía a cualquier evento de incumplimiento será en modo alguno una renuncia a cualquier otro evento subsiguiente de incumplimiento. Nada en este Contrato, incluyendo la Terminación, eximirá al Cliente de su obligación de pagarle a la Compañía todas las cantidades adeudadas.

1. Incumplimiento por parte del Cliente. El Cliente estará en incumplimiento con este Contrato si el Cliente lleva a cabo una o más de las siguientes cosas (cada una individualmente se considerará como un evento separado de incumplimiento) y el Cliente no corrige cada incumplimiento dentro de los treinta (30) días posteriores al recibo del aviso por escrito (incluyendo cualquier aviso proporcionado en cualquier factura):
   i. El cliente tiene más de treinta (30) días de atraso con respecto a cualquier pago requerido a continuación;
   ii. El Cliente, no ha cumplido con los términos de este Contrato, Órdenes de Trabajo y/o Solicitud de Servicio incorporados en este Contrato.
2. Cancelación a Conveniencia del Cliente: Sujeto a cualquier cargo por terminación temprana, usted podrá cancelar este Contrato notificando a la Compañía por teléfono, carta o en persona en nuestros Centros de Servicio al Cliente. No se devolverán cantidades por concepto de cargos relacionados a la instalación. Usted es responsable por el pago de cualquier cantidad adeudada hasta la fecha de efectividad de la cancelación, incluyendo todos los cargos por servicios y cargos relacionados, y de devolver todo Equipo de la Compañía. Deberá devolver el Equipo de la Compañía en o antes del último día del ciclo de facturación en curso en cualquiera de nuestros Centros de Servicio al Cliente para evitar un cargo por recogido de equipo (“Cargo por Recogido de Equipo”). También tiene la opción de coordinar por teléfono con uno de nuestros Representantes de Servicio al Cliente el recogido del Equipo de la Compañía, sujeto al Cargo por Recogido de Equipo. La terminación será efectiva al final del ciclo de facturación en curso, independientemente de que entregue o coordine el recogido del Equipo de la Compañía antes de esa fecha. Liberty podrá negarse a suscribir un nuevo contrato con cualquier Cliente que tenga pendiente una deuda con la Compañía. De no saldarse el balance adeudado, éste continuará acumulando los cargos administrativos. Además, Liberty podrá informar a las agencias que emiten informes de crédito sobre el pago tardío y las cantidades adeudadas hasta la fecha. Por último, Liberty podrá utilizar cualquier depósito que el Cliente haya prestado para satisfacer cualesquiera cantidades adeudadas.
3. Derecho de Terminación de la Compañía. Si el Cliente está en incumplimiento, la Compañía, sin previo aviso, y además de cualquier otro derecho de la Compañía expresamente establecido en este Contrato y cualquier otro remedio que pueda tener conforme a la ley aplicable, tendrá el derecho a:
   i. Suspender inmediatamente el(los) Servicio(s) al Cliente hasta que se haya corregido el incumplimiento subyacente sin que ello afecte la obligación constante del Cliente de pagarle a la Compañía las cantidades adeudadas en virtud de este Contrato;
   ii. Dar por terminado el(los) Servicio(s), este Contrato y/o cualquier Orden de Trabajo y/o Solicitud de Servicio aplicable.

12. Procedimiento de Resolución de Disputas y Suspensión de Servicio por Falta de Pago.

Liberty le provee el siguiente procedimiento para resolver las querellas de sus abonados conforme a la Ley de Telecomunicaciones de 1996 (27 L.P.R.A. §265 et. seq.) y el Reglamento sobre Manejo de Disputas y Suspensión de Servicios bajo la Jurisdicción de la Junta Reglamentadora de Telecomunicaciones (Reglamento Número 8065 del 31 de agosto de 2011):

1. Alcance del procedimiento: Este procedimiento aplica a disputas que pudieran surgir entre Liberty y sus clientes, incluyendo objeciones de facturas y servicios y el procedimiento a seguir con relación a la suspensión de Servicio(s) por falta de pago.
2. Primera Fase - Objeción a la Factura o Servicio:
   i. Reclamaciones relacionadas a servicios: Se podrán hacer por escrito enviando su reclamación a (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) al fax 787-355-9804; (3) enviando un correo electrónico a servicio@libertypr.com; (4) por vía telefónica llamando al 1-787-355-3535; o (5) en persona, acudiendo a nuestros Centros de Servicio al Cliente.
   ii. Objeciones de factura mensual: Usted tendrá veinte (20) días contados a partir de la Fecha de Facturación para presentar su objeción, lo cual podrá hacer por escrito enviando su objeción a (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) al fax 787-355-9804; (3) a servicio@libertypr.com; (4) por vía telefónica llamando al 1-787- 355-3535; o (5) en persona, acudiendo a nuestros Centros de Servicio al Cliente. USTED TENDRÁ QUE REALIZAR UN “PAGO PARCIAL” POR LA CANTIDAD QUE NO SEA OBJETO DE DISPUTA. LIBERTY DEBE RECIBIR ESTE PAGO ANTES DE TREINTA (30) DÍAS CONTADOS A PARTIR DE LA FECHA DE FACTURACIÓN PARA EVITAR EL CARGO POR DEMORA QUE SE APLICA TREINTA (30) DÍAS DESPUÉS DE LA FECHA DE FACTURACIÓN Y LA DESCONEXIÓN QUE SE REALIZA VEINTE (20) DÍAS DESPUÉS DE QUE SE VENZAN LOS PRIMEROS TREINTA (30) DÍAS. ADEMÁS, LA COMPAÑÍA NO COMENZARÁ LA INVESTIGACIÓN DE SU OBJECIÓN A LA FACTURA, NI RECONOCERÁ LA OBJECIÓN, HASTA QUE USTED PAGUE LOS CARGOS NO OBJETADOS Y CUALQUIER OTRO CARGO FUTURO NO OBJETADO EN EL QUE USTED INCURRA MIENTRAS LA OBJECIÓN ESTÁ PENDIENTE DE SER RESUELTA. Liberty tendrá hasta veinte (20) días para resolver cualquier disputa sobre cargos incluidos en la factura mensual.
3. Segunda Fase - Reconsideración de la Decisión: Si después de haber agotado el Procedimiento anterior, usted no ha quedado conforme con la resolución de su reclamo, usted tendrá veinte (20) días desde el envío de la notificación de la decisión de la Compañía para presentar una solicitud de reconsideración por escrito al PO Box 192296 San Juan, PR 00919- 2296, Att. Disputes & Claims Department. Debe incluir la siguiente información: 1) nombre, dirección postal, y número de cuenta del Cliente querellante; 2) hechos constructivos del reclamo; 3) referencia a las disposiciones legales si se conocen; 4) remedio que se solicita; 5) firma del querellante; y 6) número de teléfono comercial y cualquier otro donde se le pueda conseguir. Dentro de un periodo de veinte (20) días de haber recibido la Solicitud de Reconsideración, Liberty le notificará el resultado de la misma. Si la decisión en reconsideración le es adversa al Cliente, deberá pagar el balance de la deuda en un plazo de treinta (30) días a partir de la notificación de la decisión. Si el Cliente no cumple con el pago o no recurre en revisión a la Junta, Liberty podrá suspender o desconectar el Servicio(s).
4. Tercera Fase - Revisión por la Junta: Usted como querellante tiene derecho a solicitar a la Junta Reglamentadora de Telecomunicaciones que revise la adjudicación de Liberty de la reclamación. Toda Solicitud de Revisión deberá presentarse ante la Junta dentro del término improrrogable de treinta (30) días calendario desde la notificación de la determinación final de Liberty. La Solicitud de Revisión puede enviarse por correo a la Junta a la siguiente dirección: Ave. Roberto H. Todd #500, Parada 18 Santurce, San Juan, PR 00907-3941; presentarse personalmente en la Junta durante horas laborables; o presentarse mediante medios electrónicos a la dirección de la Junta radicaciones@jrtpr.pr.gov. Para más información, se puede comunicar con la Junta al (787) 756-0804 y 1-866-578-5500. Usted debe certificarle a la Junta que envió copia de su revisión a la Compañía coetáneamente con su presentación ante la Junta. La Junta no atenderá querellas que no hayan sido sometidas primero a Liberty como parte de este Procedimiento de Resolución de Disputas. (Véase Ley de Telecomunicaciones, 27 L.P.R.A. §269j).
5. De no haber una determinación final de Liberty respecto a la Solicitud de Reconsideración (Segunda Fase), usted podrá presentar su solicitud de revisión ante la Junta dentro de los seis (6) meses (Tercera Fase), a partir del plazo dispuesto para la notificación del resultado de la Solicitud de Reconsideración.

Procedimiento de Arbitraje Vinculante.

1. FAVOR LEER ESTA SECCIÓN CUIDADOSAMENTE. REQUIERE LA RESOLUCIÓN DE DISPUTAS POR MEDIO DE ARBITRAJE EN VEZ DE EN JUICIOS ANTE LOS TRIBUNALES. EL ARBITRAJE ES FINAL Y VINCULANTE Y SUJETO A REVISIÓN JUDICIAL MUY LIMITADA.
2. Si usted tiene una Disputa, según se define más adelante, con Liberty que no puede ser resuelta por medios informales y que no está dentro de la jurisdicción de la Junta Reglamentadora de Telecomunicaciones a través del procedimiento de resolución de disputas explicado en la sección 12 de este Contrato, usted o la Compañía podrá elegir arbitrar dicha Disputa de acuerdo con los términos de este Procedimiento de Arbitraje en vez de litigar la Disputa ante un tribunal. Arbitraje significa que usted tendrá una vista justa ante un árbitro neutral en lugar de ante un juez o jurado en un tribunal. El descubrimiento de prueba en un procedimiento de arbitraje podría ser limitado. Un tribunal puede, en ocasiones limitadas, revisar una adjudicación emitida por un árbitro. Al aceptar este Procedimiento de Arbitraje, puede estar renunciando a derechos constitucionales o estatuarios.
3. Acuerdo: Este Procedimiento de Arbitraje establece las condiciones y los procedimientos relacionados a la resolución mediante arbitraje de cualquier reclamación y/o disputa, según se define más adelante, que puedan surgir entre usted y Liberty. Esto significa que si cualquiera de las partes elige el arbitraje, ni usted ni Liberty tiene el derecho a presentar una acción legal y/o litigar en primera instancia ante cualquier tribunal. Como parte de los requerimientos aquí dispuestos, su capacidad de participar en una acción de clase está limitado.
4. Derecho a optar por salir: USTED PUEDE OPTAR POR SALIR DE ESTA DISPOSICIÓN DE ARBITRAJE (CON EXCEPCIÓN DE LA SUBSECCIÓN TITULADA RENUNCIA A ACCIÓN DE CLASE Y OTRAS RESTRICCIONES) NOTIFICÁNDOLE A LIBERTY SU INTENCIÓN DENTRO DE UN PLAZO DE TREINTA (30) DÍAS DESDE QUE RECIBA ESTE CONTRATO POR PRIMERA VEZ. PODRÁ OPTAR POR SALIR MEDIANTE CUALQUIERA DE LAS SIGUIENTES OPCIONES (FAVOR DE INCLUIR SU NOMBRE, DIRECCIÓN, NÚMERO DE CUENTA Y LA DIRECCIÓN DE CORREO ELECTRÓNICO QUE USÓ PARA INSCRIBIRSE EN SU CUENTA DE LIBERTY): (1) EL ENVÍO DE UNA CARTA EN LA QUE DECLARE SU INTENCIÓN DE RECHAZAR ESTA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS A LIBERTY EN LIBERTY CABLEVISION OF PUERTO RICO, LLC, DEPARTAMENTO LEGAL, P.O. BOX 192296 SAN JUAN, PR 00919-2296; O (2) EL ENVÍO DE UN CORREO ELECTRÓNICO EN EL QUE DECLARE SU INTENCIÓN DE RECHAZAR ESTA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS A ARBITRATIONOPTOUT@LIBERTYPR.COM. OPTAR POR SALIR NO AFECTARÁ NINGUNO DE LOS OTROS TÉRMINOS DE ESTE CONTRATO CON LIBERTY Y USTED PODRÁ CONTINUAR SIENDO CLIENTE DE LIBERTY. SI USTED HA OPTADO POR SALIR DE ESTA DISPOSICIÓN DE ARBITRAJE ANTERIORMENTE, NO SE LE REQUERIRÁ VOLVER A HACERLO.
5. Renuncia a acción de clase y otras restricciones: Las partes en el arbitraje deben ser nombradas individualmente. No habrá derecho o autoridad para que una querella se arbitre o se litigue en un pleito de clase, se consolide o que la reclamación sea presentada en una supuesta capacidad representativa a nombre de otros. El árbitro solo tendrá autoridad para entender y resolver Disputas entre usted y la Compañía.
6. Ley Aplicable: Este Procedimiento de Arbitraje Obligatorio se regirá por la Ley Federal de Arbitraje, 9 USC. §§1-16, según pueda ser enmendada (“FAA”), y los reglamentos correspon
7. Definiciones: Según se utiliza en este Acuerdo, el término “Disputa” significa cualquier disputa, reclamación o controversia – de cualquier clase o naturaleza – entre usted y Liberty que surja de o en relación con el(los) Servicio(s) o el Contrato de Servicio Comercial, ya sea basado en un contrato, estatuto, reglamento, ordenanza, daños y perjuicios (incluyendo, pero no limitado a, fraude, falsa representación, inducción fraudulenta, negligencia o cualquier otro daño intencional) o cualquier otra teoría legal o en equidad, incluyendo la validez, aplicabilidad o alcance de este Contrato o de la cláusula de renuncia a la acción de clase. “Disputa” también incluye las reclamaciones y/o disputas por o en contra de cualquier tercero con relación a la provisión o prestación de cualquier producto, servicio o beneficio en relación con el(los) Servicio(s) (incluyendo, pero no limitado a los terceros que utilicen o accedan el(los) Servicio(s), las agencias de cobro y de todos sus agentes, empleados, directores y representantes) si y solo si, la tercera parte se denomina como coparte con usted o nosotros (o un reclamo con o contra usted o nosotros), en relación con una reclamación por usted o nosotros contra los otros. Tal como se utiliza en este Procedimiento de Arbitraje, los términos “usted” y “nosotros” incluye también cualquier corporación matriz, o en su totalidad o en la de la mayoría de sus filiales, afiliados, los titulares de licencias, predecesores, sucesores, cesionarios, cualquier comprador de cuentas, todos los agentes, empleados, directores y representantes de cualquiera de los anteriores, y cualquiera de los terceros que utilicen o de cualquier producto, servicio o beneficio. El término “Disputa” y/o “Reclamación” tendrá el significado más amplio posible que sea ejecutable.
8. Procedimiento de Arbitraje: Si usted o Liberty elige resolver su Disputa mediante arbitraje, la parte que inicie el arbitraje seleccionará la siguiente organización de arbitraje, la cual aplicará las reglas adecuadas de reclamaciones de clientes para arbitrar la Disputa:
   
   La FAA, y no las leyes estatales de arbitraje, regirán el procedimiento de arbitraje de todas las Disputas. El proceso de arbitraje se regirá por las Reglas de Arbitraje Comercial y los Procedimientos Suplementarios para Disputas Relacionados con los Consumidores de la AAA que estén en vigor cuando se inicie el arbitraje (colectivamente, “Reglas de la AAA”). Las reglas de la AAA están disponibles en su sitio web en www.adr.org o llamando por teléfono al 1-800-778- 7879. Sin embargo, las leyes federales o las leyes del Estado Libre Asociado de Puerto Rico aplicables proveerán el derecho sustantivo que regirá cualquier Disputa. Cualquier ley de arbitraje del Estado Libre Asociado de Puerto Rico no será aplicable bajo esta disposición de Arbitraje. Si existiera un conflicto entre este Procedimiento de Arbitraje y las Reglas de la AAA, las reglas que se incluyen en este Contrato serán aplicables. Si existiera un conflicto entre este Procedimiento de Arbitraje y otros términos en el Contrato, este Procedimiento de Arbitraje regirá.
   
   Un solo árbitro resolverá la Disputa. El árbitro honrará las reclamaciones de privilegio reconocidas por ley y tomará pasos razonables para proteger la información de la cuenta del cliente y otra información propietaria o confidencial, incluyendo, a solicitud de la parte, el uso de órdenes protectoras para prohibir divulgación fuera del arbitraje.
   
   El árbitro hará su adjudicación por escrito pero no estará requerido a proveer una exposición de los motivos a menos que usted o Liberty la requiera, en cuyo caso, el árbitro proveerá una exposición breve de los motivos para su adjudicación. Si el árbitro otorga una adjudicación de más de $5,000.00, cualquiera de las partes puede apelar dicha decisión ante un panel constituido por tres árbitros administrado por la AAA. Los miembros de este panel de tres árbitros serán seleccionados de acuerdo a las Reglas de la AAA. La parte que desee apelar la decisión del árbitro inicial tendrá un término de treinta (30) días desde la fecha de registro de la adjudicación final para presentar una notificación de apelación por escrito ante la AAA. La AAA entonces le notificará a la otra parte que la adjudicación inicial ha sido apelada. El panel de tres árbitros emitirá su decisión dentro del término de ciento veinte (120) días a partir de la fecha de la notificación de apelación. La decisión del panel de tres árbitros será final y firme, excepto por cualquier derecho apelativo que exista bajo la FAA.
9. Restricciones en el Arbitraje: TODAS LAS DISPUTAS CUBIERTAS POR ESTE PROCEDIMIENTO DE ARBITRAJE DEBEN SER PRESENTADAS Y SOMETIDAS A ARBITRAJE NO MÁS TARDE DE UN (1) AÑO A PARTIR DE LA FECHA EN QUE LA PARTE AFECTADA HAYA ADVENIDO EN CONOCIMIENTO, O DESDE LA FECHA EN QUE DEBÍA HABER ADVENIDO CONOCIMIENTO, DE LA ACCIÓN U OMISIÓN QUE DA LUGAR A LA DISPUTA. EL NO PRESENTAR LA DISPUTA A ARBITRAJE DENTRO DE UN (1) AÑO ES UN IMPEDIMENTO ABSOLUTO A LA PRESENTACIÓN DE UNA SOLICITUD DE ARBITRAJE O CUALQUIER OTRA ACCIÓN LEGAL EN CUALQUIER FORO BASADO EN ESA DISPUTA. Bajo esta sección, una disputa se considerará sometida a arbitraje en la fecha en que se presente la petición de arbitraje ante la AAA y con el envío de una copia de la petición a la Compañía de acuerdo con la Sección 20 de este Contrato.
10. Lugar del arbitraje y pago de honorarios y costas de arbitraje: El arbitraje se celebrará en San Juan, Puerto Rico. Al recibir su solicitud de arbitraje por escrito, Liberty pagará el cargo de radicación de arbitraje y los costos y gastos del árbitro. Usted será responsable por cualesquiera costos adicionales en los que usted incurra durante el arbitraje, lo que incluye, pero sin limitarse a, sus honorarios de abogados o peritos. En caso de que una de las partes decida presentar un recurso de apelación ante un panel de tres árbitros, la parte prevaleciente de la apelación tendrá derecho a recuperar todos los honorarios de abogados y costos razonables incurridos en dicha apelación.
11. Separabilidad: Si se determinara que alguna cláusula de este Procedimiento de Arbitraje fuera ilegal, dicha cláusula se separará del presente Procedimiento de Arbitraje, y al restante se le dará completa fuerza y vigor. Si se encuentra que la cláusula de renuncia a la acción de clase es ilegal o no ejecutable, el presente Procedimiento de Arbitraje no será ejecutable y la Disputa será adjudicada por un tribunal o por la Junta Reglamentadora de Telecomunicaciones de Puerto Rico. En caso que se determinara que este Procedimiento de Arbitraje fuera ilegal o no ejecutable en su totalidad, por cualquier razón, o si se presentara una reclamación en una Disputa que esté excluida de este Procedimiento de Arbitraje, USTED Y LIBERTY ACUERDAN RENUNCIAR, AL MÁXIMO ALCANCE QUE EN DERECHO PROCEDA, AL DERECHO A UN JUICIO POR JURADO Y A PLEITOS DE CLASE.
12. Exclusiones para reclamaciones de cuantías menores, reclamaciones de la Junta Reglamentadora de Telecomunicaciones y otras reclamaciones:
    i. Usted y la Compañía acuerdan que cualquier reclamación presentada por usted o la Compañía que no esté o se agregue a la reclamación de cualquier otro suscriptor, y cuya cantidad en controversia quede dentro de la jurisdicción de un tribunal que se limita a la adjudicación de reclamaciones menores, no estará sujeta a arbitraje.
    ii. Las reclamaciones en las que la cantidad en controversia se estime en menos del costo de las tarifas de la AAA, disputas relacionadas con la propiedad intelectual de la Compañía y reclamaciones relacionadas con el robo de su servicio no estarán sujetas al arbitraje.
    Todas las reclamaciones que estén bajo la jurisdicción de la Junta Reglamentadora de Telecomunicaciones no estarán sujetas a arbitraje y se presentarán en la Junta a través del procedimiento formal de resolución de disputas de la Sección 12 de este Contrato.

14. Representante Autorizado.

El Cliente podrá designar a uno o más representantes autorizados para que actúen en su nombre con respecto a los asuntos descritos en este Contrato. Cualquier comunicación hecha por dicho representante autorizado a la Compañía se considerará comunicación del Cliente a la Compañía y será vinculante para el Cliente. El Cliente declara y garantiza que la persona que ejecuta este Contrato es un representante debidamente autorizado del Cliente y tiene plena autoridad para vincular al Cliente.

15. Indemnización.

Usted acepta indemnizar, defender y eximir de responsabilidad a la Compañía, sus socios, oficiales, directores, empleados, agentes, suplidores y afiliadas, contra todos los reclamos, sentencias, costos, responsabilidades, daños y gastos (incluyendo honorarios de abogados razonables) que resulten de cualquier violación de este Contrato. Su indemnización sobrevivirá a la terminación de este Contrato.

16. Términos y Condiciones Adicionales.

Se incorporan por referencia a este Contrato: la Notificación de derechos a todos nuestros Suscriptores y la Política de privacidad del suscriptor(a), las cuales se envían una vez al año a todos nuestros suscriptores y las cuales se encuentran en nuestra página de Internet, www.libertypr.com o en nuestros Centros de Servicio al Cliente. Usted acuerda leer y hacer referencia a dichos términos y condiciones adicionales

17. Modificaciones.

Liberty podrá modificar este Contrato, así como los términos y condiciones que se incorporan por referencia al mismo, en cualquier momento y sin previa notificación, salvo disposición legal en contrario. Al continuar utilizando nuestro(s) Servicio(s), usted acepta y acuerda quedar legalmente vinculado a este Contrato, incluyendo cualquier modificación al mismo. Si usted no está de acuerdo con quedar vinculado a estos términos o a alguna modificación a los mismos, debe dejar de usar el(los) Servicio(s) de inmediato y notificar a nuestro Departamento de Servicio al Cliente para cancelar la cuenta, sujeto a cualquier cargo por terminación aplicable. La versión actualizada de este Contrato y de los términos y condiciones que se incorporan por referencia, se pueden encontrar en nuestra página de Internet, www.libertypr.com y en nuestros Centros de Servicio al Cliente.

18. Versiones Contradictorias.

Si existiera cualquier conflicto o posible conflicto entre las versiones en inglés o en español de cualquier término, condición o disposición del presente Contrato, o de cualquier otro término, condición o provisión que se incorpore por referencia al presente Contrato, la versión en lengua española regirá el significado de todos dichos conflictos o posibles conflictos.

19. Supervivencia.

Todas las representaciones, garantías, indemnizaciones y limitaciones de responsabilidad contenidas en el presente Contrato sobrevivirán la terminación del presente Contrato y de su(s) Servicio(s).

Cómo Comunicarse con Nosotros.

Para cualquier preguntas o notificaciones requeridas en relación con el presente Contrato, se puede comunicar con nosotros a:

Liberty Cablevision of Puerto Rico, LLC PO Box. 192296 San Juan, PR 00919 Att. Departamento Legal

21. Notificaciones.

Le proveeremos notificaciones de conformidad con las leyes aplicables. Podemos notificar cualquier cambio por cualquier medio razonable como con o en su factura, por correo electrónico o por cualquier otra comunicación permitida según las leyes aplicables. El Cliente acuerda que cualquiera de los medios indicados anteriormente constituirá notificación suficiente, si la misma es necesaria. Usted acuerda verificar su correo, correo electrónico y todas las publicaciones en nuestro sitio web regularmente y asume el riesgo de no hacerlo. Una notificación suya, se considerará como dada, al nosotros recibirla en la dirección provista en el presente Contrato para tales notificaciones.

22. Contrato Total. E

El presente Contrato y los demás documentos incorporados por referencia constituyen el contrato y acuerdo total entre el Cliente y la Compañía respecto al objeto del presente Contrato, y sustituyen todo acuerdo anterior por escrito o verbal. Si cualquier término o condición del presente Contrato se determinara como inejecutable por un tribunal o un árbitro, el resto del Contrato no se afectará y se mantendrá en vigor y ejecutable al máximo alcance que en derecho proceda. La Compañía no renuncia a ninguna disposición o derecho si no cumple con cualquier disposición del presente Contrato. Ni el curso de conducta entre usted y nosotros ni la práctica comercial modificará disposición alguna del presente Contrato.

23. Ley Aplicable.

El presente Contrato se rige y se regirá por y se interpretará de conformidad con las leyes federales y las leyes del Estado Libre Asociado de Puerto Rico aplicables.

24. Fuerza Mayor.

La Compañía no será responsable por ningún retraso o fallo de rendimiento o de Equipo de la Compañía que sea el resultado de causas fuera de su control, lo que incluye, pero no se limita a: actos de Dios, desastres naturales, caso fortuito, incendio, inundación, explosión u otras catástrofes; cualquier ley, orden, reglamento, dirección, acción o petición del gobierno de los Estados Unidos o cualquier otro gobierno, incluyendo gobiernos estatales o locales que tengan o que reclamen jurisdicción sobre la Compañía, o de cualquier departamento, agencia, comisión, negociado, corporación u otra instrumentalidad de cualquiera o cualesquiera de dichos gobiernos federales, estatales o locales o de cualquier autoridad militar; prioridad de servicio existente en cumplimiento con emergencias nacionales, actos de terrorismo, motines, guerras, indisponibilidad de derechos de paso, escaseces de materiales, huelgas, cierres o paros laborales.

25. Transferencia.

Usted no podrá transferir este Contrato, el(los) Servicio(s) o el Equipo de la Compañía. Usted acuerda notificarnos de inmediato acerca de cualquier cambio de propiedad u ocupación del Predio con Servicio. Podremos transferir nuestros derechos y obligaciones bajo el presente Contrato libremente con o sin notificación. Si usted solicita una transferencia de su cuenta, Liberty podrá cambiar el paquete de servicios activos en su cuenta, al paquete de servicios que esté vigente en ese momento.

Podremos transferir nuestros derechos y obligaciones bajo el presente Contrato libremente con o sin notificación.

TÉRMINOS Y CONDICIONES ADICIONALES APLICABLES AL SERVICIO DE VOZ (“Voice over IP” or “VoIP”)

Además de los Términos y Condiciones Generales de arriba, los siguientes términos y condiciones son específicamente aplicables al Cliente que se suscriba al Servicio de Voz de la Compañía.

26. FACTURACIÓN POR EL USO

1. Cargos por llamada y por llamada medida. Los planes de llamadas facturados en base a una tarifa fija mensual pueden no incluir ciertos tipos de llamadas. Estos tipos de llamadas serán cobrados por llamada (por ejemplo, servicios de operador) o por una base medida (por ejemplo, llamadas internacionales). Para propósitos de facturación, una llamada medida comienza cuando el operador de la parte receptora devuelve la señalización a nuestra red de que la llamada ha sido respondida y finaliza cuando una de las partes desconecta la llamada. Las llamadas medidas se graban en minutos completos, con minutos parciales redondeados hasta el siguiente minuto completo. Si el cargo calculado para una llamada medida incluye una fracción de un centavo, la fracción se redondea al centavo entero más cercano. Contáctenos para obtener información sobre los cargos por llamada. Si usted cree que el Servicio se ha utilizado con fines fraudulentos, contrario a la ley o en violación de este Contrato, o por cualquier otro motivo consistente con los términos de la ley o este Contrato, puede solicitar a la Compañía que bloquee todas las llamadas (larga distancia) desde la red. En caso de uso fraudulento u otro uso no autorizado de los Servicios desde el Predio con Servicio, usted será responsable de todos los cargos incurridos antes de que solicite a la Compañía que bloquee las llamadas.
2. Cargos de terceros. Los Servicios de Voz pueden permitirle acceder información y a otros proveedores de servicios (por ejemplo, servicios accesibles a través de los números 800, 888, 877 y 900) y otros proveedores externos. Usted reconoce que puede incurrir en cargos con dichos proveedores que son independientes y aparte de las cantidades que cobra la Compañía. Usted acepta que todos los cargos a nombre de terceros, incluidos todos los impuestos aplicables, son de su exclusiva responsabilidad.
3. Sin perjuicio de cualquier disposición en contrario en este Contrato, algunos proveedores (por ejemplo, los que participan en llamadas a países extranjeros) cobran como llamada completada cuando suena la línea de la parte llamada o después de una cierta cantidad de timbres. Si dicho proveedor cobra a la Compañía como si dicha llamada fuera respondida por la parte llamada, la Compañía le cobrará al Cliente como una llamada completada.

27. LIMITACIONES DE MARCACIÓN A 911/E911

El Servicio de Voz de la Compañía incluye funciones de 911/E911 mejorado (“911/E911”) que pueden ser diferentes a las funciones de 911/E911 provistas por proveedores de servicios tradicionales de telefonía. Por ello, los Servicios de 911/E911 podrían tener ciertas limitaciones. LEA LA INFORMACIÓN A CONTINUACIÓN DETALLADAMENTE. USTED RECONOCE Y ACEPTA CUALESQUIERA LIMITACIÓN AL 911/E911. USTED ACUERDA COMUNICAR ESTAS LIMITACIONES A TODAS LAS PERSONAS QUE PUEDAN TENER OCASIÓN DE HACER LLAMADAS A TRAVÉS DE LOS SERVICIOS. Si usted tiene preguntas acerca del 911/E911, llame a nuestro Centro de Servicio al Cliente en el número que aparece al final de este documento o escríbanos a la dirección provista en la sección 20 de este Contrato.

1. Dirección correcta: Para que sus llamadas al 911/E911 se puedan dirigir apropiadamente a los servicios de emergencias, tenemos que tener la dirección correcta de su Predio con Servicio. Si traslada el Servicio de Voz a Predios distintos sin nuestra aprobación, las llamadas al 911/E911 podrán dirigirse a la autoridad de emergencias equivocada, podrán transmitir la dirección equivocada y/o el Servicio de Voz podrá fallar por completo. Por consiguiente, deberá llamar al Centro de Servicio al Cliente que aparece al final de este documento antes de que traslade el Servicio de Voz a una dirección nueva. Todo cambio de dirección requiere nuestra aprobación previa. En la Solicitud de Servicio inicial o una posterior, el Cliente debe solicitar la asignación de números de Información de Ubicación de Emergencia y proporcionar información de ubicación dentro de un entorno multiarrendatario para cada número exactamente como debería aparecer al operador de la llamada 911. El Cliente es el único responsable de programar su sistema telefónico para asignar cada ubicación a uno de estos números, y para actualizar el sistema según sea necesario para reflejar movimientos o adiciones de estaciones dentro del Predio con Servicio. El Cliente reconoce y entiende que es el único responsable, y no la Compañía, de garantizar que identifique y cumpla con las leyes que exigen la provisión de información específica sobre la ubicación y el no hacerlo constituye un incumplimiento con este Contrato. USTED ENTIENDE Y RECONOCE QUE LA COMPAÑÍA NECESITARÁ DE VARIOS DÍAS PARA ACTUALIZAR SU DIRECCIÓN DE SERVICIO EN EL SISTEMA E911 PARA QUE SUS LLAMADAS AL 911/E911 PUEDAN DIRIGIRSE DE LA MANERA APROPIADA.
2. Interrupciones en el servicio: El acceso al 911/E911 requiere que su Servicio de Voz esté activo y que tenga energía eléctrica conectada a su adaptador de terminal multimedios (MTA, por sus siglas en inglés). USTED ENTIENDE Y RECONOCE QUE PODRÁ PERDER ACCESO Y USO DEL SERVICIO DE VOZ, INCLUSO AL 911/E911, BAJO CIERTAS CIRCUNSTANCIAS, LO QUE INCLUYE PERO NO SE LIMITA A LO SIGUIENTE: (i) SI NUESTRA RED O NUESTRAS INSTALACIONES NO ESTÁN EN OPERACIÓN; (ii) SI SE INTERRUMPE LA ENERGÍA ELÉCTRICA AL MÓDEM Y EL MÓDEM NO TIENE UN RESPALDO DE BATERÍA; (iii) SI SE INTERRUMPE LA ENERGÍA ELÉCTRICA AL MÓDEM Y SE HA AGOTADO O SI FALLA CUALQUIER RESPALDO DE BATERÍA; o (IV) SE HA SUSPENDIDO SU SERVICIO O NO ESTÁ FUNCIONANDO ADECUADAMENTE. Además, usted entiende y reconoce que el respaldo de batería podría proveer energía solo durante un tiempo limitado, que el rendimiento del respaldo de batería no se garantiza y que si la batería se ha agotado, el Servicio de Voz no funcionará hasta que la energía eléctrica se reestablezca. Usted entiende y reconoce que su MTA podría no tener respaldo de batería u otra fuente de energía independiente. Además, las llamadas, incluso las llamadas al 911/E911, podrían no completarse si hay un problema con las instalaciones de la red, incluyendo congestión de la red, el fallo de equipos de la red u otro problema técnico.
3. Suspensión y terminación por la Compañía: Usted entiende y reconoce que todo Servicio de Voz, incluso al 911/E911, al igual que todas las demás funcionalidades del Servicio de Voz, donde hacemos estas funcionalidades disponibles, se desactivará si se suspende o se cancela su cuenta.

28. Limitación de responsabilidad e indemnización.

USTED RECONOCE Y ACUERDA QUE LA COMPAÑÍA Y SUS PROVEEDORES DE SERVICIOS NO SERÁN RESPONSABLES POR NINGUNA AVERÍA DE SERVICIOS, LA INCAPACIDAD DE MARCAR AL 911 UTILIZANDO LOS SERVICIOS O LA INCAPACIDAD DE COMUNICARSE CON EL PERSONAL DE SERVICIOS DE EMERGENCIA. USTED ACUERDA DEFENDER, INDEMNIZAR Y EXIMIR A LA COMPAÑÍA Y A SUS PROVEEDORES DE SERVICIOS DE TODOS Y CADA UNO DE LOS RECLAMOS, PÉRDIDAS, DAÑOS, MULTAS, PENAS, COSTOS Y GASTOS (INCLUYENDO, PERO NO LIMITADOS A HONORARIOS RAZONABLES DE ABOGADO) POR, O EN NOMBRE DE, USTED O DE UN TERCERO O USUARIO DE LOS SERVICIOS RELACIONADOS CON EL FALLO O AVERIA DE LOS SERVICIOS (INCLUYENDO AQUELLOS RELACIONADOS A LOS SERVICIOS 911/E911 QUE SE LE PROVEEN A USTED EN CONEXIÓN CON LOS SERVICIOS DE VOZ).

29. Uso Aceptable y Restricciones de Uso adicionales.

Salvo que se estipule lo contrario en los Términos y Condiciones Generales, el Servicio de Voz solo se pueden utilizar en el Predio con Servicio donde la Compañía instala dicho servicio. El Cliente entiende y reconoce que si el Cliente intenta instalar o usar el Equipo de la Compañía o el Servicio de Voz en otra ubicación, el Servicio de Voz, que incluye pero no se limita al 911/E911, puede dejar de funcionar o funcionar incorrectamente. Se considerará una violación material de este Contrato si el Cliente mueve el Servicio de Voz a otro lugar sin notificar primero a la Compañía. El Cliente acepta expresamente no utilizar el Servicio de Voz para marcado automático (“auto-dialing”), desvío de llamadas continuo o extenso, telemercadeo (incluyendo, pero sin estar limitado a, entre otras, solicitudes caritativas, políticas o encuestas), broadcasting o blasting por fax o correo de voz, o para cualquier otro uso que resulte en un uso excesivo inconsistente con patrones estándares de llamadas comerciales. Si la Compañía determina, a su entera discreción, que el uso de sus Servicios de Voz por parte del Cliente es excesivo o infringe de algún otro modo este Contrato, la Compañía se reserva el derecho, entre otras cosas, de (i) rescindir o modificar los Servicios de inmediato y sin previo aviso y (ii) evaluar los cargos adicionales por cada mes en que se produjo un uso excesivo. Además, podemos suspender la cuenta o cuentas involucradas y/o bloquear llamadas de larga distancia que potencialmente violen este Contrato. Usted autoriza y consiente expresamente a que la Compañía y sus proveedores cooperen con (i) las autoridades de orden público en la investigación de presuntas violaciones de ley, y (ii) otros proveedores de redes o servicio para hacer cumplir este Contrato. Al cerrar su cuenta de Servicio, la Compañía está autorizada a eliminar cualquier correo de voz asociado con su cuenta (y cualquier cuenta secundaria). La falta de la Compañía o sus proveedores para hacer cumplir este Contrato, por el motivo que sea, no debe interpretarse como una renuncia al derecho a hacerlo en cualquier momento. Usted acepta que si alguna parte de este Contrato se considera inválida o no ejecutable, esa parte se interpretará de conformidad con la ley aplicable de la mejor manera posible, y las partes restantes se mantendrán en pleno vigor y efecto.

30. Equipos.

1. Auricular y cableado: Para poder utilizar los Servicios de Voz, se le requiere que provea ciertos Equipos del Cliente, tales como un aparato de teléfono o su equivalente, cableado de telefonía interior y salida, y un enchufe de energía eléctrica. Si no podemos acceder a su cableado de telefonía interior, usted necesitará un teléfono inalámbrico para usar nuestro(s) Servicio(s) en el Predio con Servicio.
2. MTA: Para utilizar el Servicio de Voz, necesitará también un adaptador de terminal multimedios (MTA, por sus siglas en inglés) certificado por nosotros como compatible con el(los) Servicio(s). Puede alquilarnos un MTA nuestro, en cuyo caso constituirá Equipo de la Compañía. Podremos permitirle usar el(los) Servicio(s) con un MTA que usted haya comprado, en cuyo caso el MTA constituirá Equipo del Cliente. Dependiendo de la disponibilidad en su área, podría tener la opción de instalar el MTA por cuenta propia, o de pedir que nosotros lo instalemos por usted. Usted acuerda mantener el MTA enchufado en un enchufe funcional de energía eléctrica en todo momento.
3. Equipos y servicios incompatibles: Usted reconoce y entiende que los Servicios de Voz podrían no apoyar o no ser compatibles con: (i) ciertos equipos de comunicación sin voz, incluyendo, pero sin limitarse a, sistemas de alarmas o de seguridad en el hogar que hacen llamadas telefónicas automáticas; dispositivos de observación médica; ciertas máquinas de facsímil; grilletes electrónicos y ciertos módems telefónicos; (ii) aparatos telefónicos de marcación por disco rotatorio, aparatos telefónicos de marcación decádica por pulsos y modelos de otros equipos de comunicaciones relacionadas con voz, tales como máquinas contestadoras y unidades de identificación de llamadas; (iii) llamadas 10-10 (“dial around”); llamadas a números de 976, 900, 700, o 500; (v) llamadas al 211, 311, 511, o 811; y (vi) otros tipos de llamadas no expresamente establecidos en nuestra literatura de productos (por ejemplo, llamadas de barco a tierra y llamadas de satélite salientes).
4. AL ACEPTAR ESTE CONTRATO, USTED RENUNCIA A TODA RECLAMACIÓN CONTRA LA COMPAÑÍA Y SUS PROVEEDORES DE SERVICIOS, POR INTERFERENCIA, DISRUPCIÓN O INCOMPATABILIDAD ENTRE LOS EQUIPOS DE LA COMPAÑÍA O LOS SERVICIOS Y CUALQUIER OTRO SERVICIO, SISTEMA O EQUIPO. EN EL CASO DE TAL INTERFERENCIA, DISRUPCIÓN O INCOMPATIBILIDAD, SU ÚNICO REMEDIO SERÁ LA TERMINACIÓN DE LOS SERVICIOS DE CONFORMIDAD CON EL CONTRATO, SUJETO A CUALQUIER CARGO POR TERMINACIÓN TEMPRANA.

31. Servicios de Rastreo de Llamada.

La Compañía proporcionará el servicio de rastreo de llamada (“Rastreo") a solicitud de sus clientes o de Agencias de Orden Público. El servicio de Rastreo le protege contra el acoso de otra persona, rastreando el número. El Rastreo inicia automáticamente un rastreo de la última llamada recibida. Puede utilizar esta funcionalidad para rastrear llamadas ilegales o amenazantes por las que usted se sienta alarmado, asustado o acosado. Su teléfono está equipado para Rastreo de llamada, simplemente presione *57 para activar el servicio. Cargos y tarifas por usar el Servicio de Rastreo pueden variar

Si el Cliente solicita o activa (mediante el código de marcación especial) un Rastreo de llamada, la Compañía llevará a cabo el Rastreo de llamada para el Cliente. El Cliente debe notificar inmediatamente al Departamento de Servicio al Cliente de la Compañía que ha activado el Servicio de Rastreo de llamada. Sin embargo, la Compañía no dará a conocer al Cliente el resultado de un Rastreo de llamada. La Compañía deberá consultar con la Agencia de Orden Público apropiada toda la información capturada por el Rastreo e indicará al Cliente que deberá trabajar directamente con la referida Agencia.

La información obtenida del Rastreo de llamada solo estará disponible para Agencias de Orden Público mediante un subpoena válida u otra autorización legal válida. El subpoena o autorización legal debe ser por escrito, a menos que exista una situación de emergencia, que es aquella situación que presenta un riesgo inminente de grave daño corporal, muerte o secuestro.

SI USTED ES UN CLIENTE QUE ESTÁ CONFRONTANDO UNA EMERGENCIA, LLAME AL 911 INMEDIATAMENTE, NO LLAME A LA COMPAÑÍA.

32. Bloqueo de Identificación de Llamadas.

El Bloqueo de Identificación de Llamadas evita que su número de teléfono se entregue a quien recibe la llamada. No bloquea el envío de información cuando se llaman a ciertos números de teléfono, como 911, 800/888 o 900. Las palabras "Privado" o "Anónimo" aparecen en la unidad de visualización o en la pantalla del teléfono cuando está activo el Bloqueo de Identificación de Llamadas.

El Bloqueo de Identificación de Llamadas puede proporcionarse por llamada. El Bloqueo de Identificación de Llamadas por llamada se proporciona automáticamente en todas las líneas de acceso en el área de servicio sin costo adicional. Si está disponible, el Cliente puede optar por solicitar Bloqueo de Identificación de Llamadas por línea, que puede estar sujeto a cargos recurrentes y no-recurrentes adicionales.

33. Usted asume el riesgo de las actividades de alto riesgo.

El(los) Servicio(s) de Voz no se representa(n) como a prueba de averías o interrupciones. No son designados para el uso en situaciones en las que el servicio infalible o sin interrupciones es esencial. Usted asume el riesgo de cualquier daño que resulte de actividades de alto riesgo que impliquen comunicaciones vitales en las cuales un error o interrupción en el(los) Servicio(s) podría conllevar que negocios, personas, propiedades o el medioambiente sufran perjuicio material.

34. Transferencia de su número telefónico (“Portabilidad de Número”).

1. Cambiar a la Compañía de otro proveedor: Si usted está cambiando a nuestro(s) Servicio(s) de otro proveedor de servicios, usted cooperará plenamente con la Compañía y proporcionará rápidamente toda la información, incluyendo el número de pin y una carta de autorización u otra documentación, según lo solicite la Compañía, en relación con el procesamiento de su Solicitud de Servicio. Usted autoriza a la Compañía a notificar a su proveedor actual de servicios telefónicos sobre su decisión de cambiar sus servicios locales y de larga distancia al Servicio de la Compañía, y usted representa que está autorizado para tomar tales medidas. Además de las condiciones establecidas anteriormente, se pueden aplicar las siguientes limitaciones: podrá transferir su número telefónico actual (si alguno) a nuestro(s) Servicio(s), siempre y cuando (i) usted requiera la transferencia del número telefónico cuando tramite su orden para nuestro(s) Servicio(s), autorice a la Compañía a requerir a su nombre la transferencia de su número de teléfono existente y luego de la visita de instalación de servicios; (ii) su proveedor de servicios actual libere su número telefónico existente, a petición nuestra, sin dilación ni cargos; (iii) la transferencia de su número telefónico existente a nuestro(s) Servicio(s) no violaría, a juicio nuestro, las leyes aplicables o nuestros procesos y procedimientos; (iv) usted reconoce y acuerda que si su MTA se configura antes de la fecha en la que la transferencia se haga efectiva (“Fecha de Efectividad del Puerto”), solo podrá efectuar llamadas salientes limitadas por el teléfono que haya conectado al MTA. En tal caso, deberá mantener otro teléfono conectado a una extensión existente en el Predio con Servicio para recibir llamadas entrantes hasta la Fecha de Efectividad del Puerto, después de la cual podrá tanto efectuar como recibir llamadas mediante el uso de nuestros Servicios; y (v) usted reconoce y acuerda que para evitar una interrupción en su Servicio de Voz, es sumamente importante que tenga el MTA instalado en o antes de la Fecha de Efectividad del Puerto. Su servicio de telefonía existente para el número que está transfiriendo se desconectará en la Fecha de Efectividad del Puerto; si su MTA no se ha activado aún, no tendrá acceso a nuestro(s) Servicio(s). Por consiguiente, no tendrá servicio para ese número telefónico.
2. Cambiar de la Compañía a otro proveedor: Para transferir su número telefónico de la Compañía a otro proveedor de servicios, deberá cancelar el(los) Servicio(s) con Liberty, sujeto a cualquier cargo por terminación temprana, y tramitar la orden de trasferencia a través de su nuevo proveedor de servicios. El solicitar un servicio de otro proveedor y la transferencia o portabilidad de su número con Liberty no cancela automáticamente su Contrato con la Compañía.

TÉRMINOS Y CONDICIONES ADICIONALES APLICABLES A LOS SERVICIOS DE INTERNET

35. General.

Usted es responsable por toda actividad de Internet que usted u otras personas originen al utilizar su Servicio de Internet. Usted acuerda asegurarse de que todo uso de su(s) Servicio(s) cumpla plenamente con el presente Contrato. Usted es exclusivamente responsable de proteger la confidencialidad de sus nombres de usuario, contraseñas, números de identificación personal (“PIN”), controles parentales y otras medidas de seguridad, y no tendremos ninguna responsabilidad por su incumplimiento con esa responsabilidad.

36. Instalación de equipos y programación (“software”).

Instalaremos un módem por cable y otros Equipos de la Compañía y software, a menos que usted solicite lo contrario. Usted y las personas autorizadas por usted podrán utilizar sus Servicios de Internet dentro de la dirección de servicio, bajo cualquier contraseña o nombre de usuario disponible a usted, con la disposición de que usted será responsable por todo uso de su(s) Servicio(s).

37. Política de uso aceptable.

El Cliente cumplirá con todas las normas de la Compañía sobre el uso aceptable del Servicio de Internet y se abstendrá de cualquier y toda actividad ilegal y/o impropia, incluyendo, pero sin limitarse a, lo detallado en la Política de Uso Aceptable de Liberty para Clientes Comerciales, que se actualizará de vez en cuando y la última versión reemplazará toda versión anterior. La última versión de nuestra Política de Uso Aceptable está disponible en nuestro sitio web, www.libertypr.com. El Cliente se compromete a revisar de manera periódica la Política de Uso Aceptable en nuestra página de Internet para asegurar familiaridad con nuestra versión más reciente.

38. Derechos de Propiedad Intelectual.

1. Propósitos legales solamente: Usted usará el(los) Servicio(s) para propósitos legales solamente. No podrá publicar ni transmitir a través del(los) Servicio(s) ningún material (incluyendo cualquier mensaje o serie de mensajes) que viole o infrinja de alguna manera los derechos de otros (incluyendo los derechos de autor, patentes, marcas, secretos industriales o derechos propietarios), que sea ilegal, amenazante, abusivo, obstructor, hostigador, difamatorio, invasivo de los derechos de privacidad o de publicidad, vulgar, obsceno, soez, que promueva conducta que constituiría un delito, que daría lugar a responsabilidad civil o que de otra manera viole cualquier ley. Para más información, refiérase a nuestra Política sobre Derechos de Autor, disponible en nuestra página de Internet.
2. Prohibición de reventa: Anunciar, revender, reusar, o cualquier solicitación con respecto a productos o servicios, utilizando los Servicios para operación como un proveedor de servicio de Internet o para dar servicio de hosting para sitios web fuera de lo expresamente permitido por el presente Contrato, o el uso de cualquier forma de transmisor o WAN que permita a personas fuera de su dirección de servicio a usar el(los) Servicio(s), está estrictamente prohibido sin la aprobación expresa por escrito de la Compañía y un contrato para el pago de los cargos relacionados.
3. Derechos de autor: Nuestros Servicios de Internet contienen material protegido por derechos de autor, marcas protegidas y otra información propietaria. Podrá descargar material protegido por derechos de autor solamente según la ley lo permite. Excepto según se permite de otra manera bajo las leyes de derechos de autor, no se permitirá ninguna reproducción, redistribución, publicación ni explotación comercial de material descargado sin el consentimiento expreso por escrito del tercero dueño de los derechos de autor y, cuando aplique, de la Compañía. En instancias de violaciones repetidas a los derechos de autor, podremos suspender o cancelar su Servicio conforme a nuestra Política sobre Derechos de Autor. En el caso de cualquier reproducción, redistribución o publicación permitida de material protegido por derechos de autor, no podrá hacer cambios en o eliminar atribuciones al autor o avisos de derechos de autor. Usted podrá descargar materiales de dominio público para su propio uso o distribución no comercial. La Compañía no asume responsabilidad alguna, y usted asume todos los riesgos con relación a la determinación de si determinado material es de dominio público, o si se puede usar de otra manera para tales propósitos.
4. Propiedad de direcciones: Usted reconoce que el uso del Servicio de Internet no le otorga ninguna propiedad ni otros derechos sobre ningunas direcciones de Internet/en línea que se le provean, incluyendo, pero sin limitarse a, direcciones de protocolo de Internet (“IP”), direcciones de correo electrónico y direcciones web. Podremos modificar o cambiar esas direcciones en cualquier momento sin aviso y no seremos de ninguna manera requeridos a compensarle por tales cambios. Tras la terminación de una cuenta de Servicio de Internet, nos reservamos el derecho de eliminar o quitar de manera permanente algunas o todas las direcciones asociadas con la cuenta.

39. Velocidad, Ancho de banda, Almacenamiento de Datos y otras limitaciones.

La Compañía no hace representación alguna con respecto a la velocidad del servicio de Internet. Las velocidades reales pueden variar y no están garantizadas. Muchos factores afectan la velocidad, incluyendo, entre otros, el número de estaciones de trabajo que usan una sola conexión, las condiciones de la planta de cable coaxial, las actividades de mantenimiento, el ancho de banda disponible en redes de terceros que alojan Internet, la ubicación del Equipo de la Compañía y del Cliente, la estructura física del Predio con Servicio, si la conexión es directa al modem (mediante cable de Ethernet) o inalámbrica (wireless), entre otros. De tiempo en tiempo, la Compañía puede establecer y modificar limitaciones al uso del Servicio de Internet como el ancho de banda, almacenamiento de datos, entre otros, y el Cliente acuerda cumplir con dichas restricciones. El Servicio de Internet de la Compañía puede incluir una asignación específica de consumo de ancho de banda para su uso durante cada uno de sus ciclos mensuales de facturación sin cargo adicional. El consumo de ancho de banda en exceso del asignado se puede cobrar a una cantidad adicional a los cargos indicados en su factura. Si se imponen limitaciones, las cantidades no utilizadas de la asignación de ancho de banda expirarán al final del ciclo de facturación mensual y no se transfieren a ciclos de facturación posteriores. Si la Compañía decide incluir una asignación específica de consumo de ancho de banda, es su responsabilidad proteger su red personal, y supervisar y administrar su uso del ancho de banda utilizando un monitor de uso de ancho de banda que se hará disponible a través de su cuenta individual en mi.libertypr.com. El Cliente acepta que su actividad de uso de ancho de banda no restringirá, inhibirá ni degradará indebidamente el uso del Servicio de Internet de Alta Velocidad por cualquier otro usuario, ni representará (a juicio exclusivo de la Compañía) una carga inusualmente grande sobre la red. El Cliente también se compromete a que su actividad no restringirá, inhibirá, interrumpirá, degradará ni impedirá la capacidad de la Compañía de proveer y monitorear su Servicio de Internet de alta velocidad, conexión al backbone, nodos de red y/u otros servicios de red.

Riesgos de acceso al Internet.

El uso del Servicio de Internet de la Compañía conlleva ciertos riesgos por los cuales la Compañía no podrá ser responsable, incluyendo, pero sin limitarse a:

1. Respaldo de archivos de computadora: Usted entiende y acepta los riesgos si decide no respaldar sus archivos digitales. Ni la Compañía ni sus proveedores de servicios serán responsables de forma alguna por cualquier daño o pérdida de software, archivos o datos.
2. Virus: Las páginas de Internet visitadas o los datos recibidos a través del(los) Servicio(s) podrían contener viruses. Es su exclusiva responsabilidad tomar las precauciones adecuadas para protegerse contra el daño o la destrucción de hardwares, softwares, archivos y datos. La Compañía podrá, pero no tiene la obligación de, operar softwares de detección de virus de terceros en su computadora antes de instalar programas relacionados con el(los) Servicio(s). La Compañía no representa ni garantiza que hacer esto detectará ni corregirá alguno o todos los viruses de su Equipo. La Compañía podrá, pero no se le requiere, suspender o cancelar la disponibilidad del(los) Servicio(s) si se encuentra la presencia de algún virus en el sistema de cualquier usuario o en cualquier comunicación enviada o recibida a través del(los) Servicio(s).
3. Acceso no autorizado a su computadora y sus archivos: Inherente al acceso al Internet está el riesgo de que personas no autorizadas usen su Servicio(s) u obtengan acceso a su computadora y a los softwares, archivos, información personal y otros datos guardados o transmitidos por usted, que instalen un “bot” o de otra manera se apropien de su computadora o dañen o malversen su computadora, sus sistemas y sus archivos de alguna otra manera. El uso del(los) Servicio(s) es a su propio y exclusivo riesgo, y usted es responsable por la seguridad de su computadora, equipos, información y tráfico de datos. La Compañía no tendrá responsabilidad alguna si terceros interceptan transmisiones de datos por usted o a usted o de otra manera obtienen acceso o malversan su computadora, otros equipos, archivos o cuenta.
4. Espionaje (Eavesdropping) y Seguridad de Equipos del Cliente: El Internet público se utiliza por numerosas personas o entidades, incluyendo, sin limitarse a, otros suscriptores de nuestro Servicio de Internet. Como es el caso con todas las redes compartidas como el Internet público, existe un riesgo de que usted podría estar sujeto a espías (eavesdropping). Esto quiere decir que otras personas o entidades posiblemente podrían acceder y/o monitorear su uso del(los) Servicio(s). Si usted publica, almacena, transmite o disemina cualquier información sensitiva o confidencial, lo hace a su propio y exclusivo riesgo. Usted reconoce que al utilizar los Servicios, existen ciertas aplicaciones y técnicas que se pueden utilizar por otras personas o entidades para obtener acceso al Equipo del Cliente. Usted es exclusivamente responsable por la seguridad del Equipo del Cliente o de cualquier otro equipo que elija usar en relación con el(los) Servicio(s), incluyendo, sin limitarse a, cualesquiera datos guardados en tales equipos. NI LA COMPAÑÍA NI SUS AFILIADAS O AGENTES TENDRÁN RESPONSABILIDAD ALGUNA POR CUALQUIER RECLAMACIÓN, PÉRDIDA, ACCIÓN, DAÑOS, DEMANDA O PROCESO QUE SURJA DE, O DE OTRA MANERA SE RELACIONE CON, TALES ACCIONES POR USTED, EL USO DE TALES APLICACIONES POR USTED O EL ACCESO POR OTROS AL EQUIPO DEL CLIENTE U OTROS EQUIPOS SUYOS. Las preguntas o quejas acerca del contenido o el material se deben dirigir al proveedor del contenido o material. Usted reconoce que hay softwares comercialmente disponibles que dicen ser capaces de codificar (encryption) y permitir la anonimización. No hacemos representación ni garantía alguna acerca de la eficacia de tales programas.
5. Acciones de la Compañía para proteger su red: La Compañía se reserva el derecho de tomar acciones para proteger la seguridad e integridad de su red y sus recursos que sean consistentes con las leyes aplicables. Estas acciones podrían afectar su Servicio, su computadora, software, archivos, información personal y otros datos guardados o transmitidos por usted.
6. Exposición a contenido inapropiado: Puede haber contenido disponible a través del Internet que sea ilegal, que viole derechos de propiedad de terceros u otros derechos o que sea ofensivo. La Compañía no es responsable por el contenido en el Internet o de otra manera disponible a través del(los) Servicio(s). La Compañía no será responsable por ninguna reclamación, pérdida, acción, daño, demanda o proceso que surja de, o de otra manera se relacione con, tal contenido.

TÉRMINOS Y CONDICIONES ADICIONALES APLICABLES A LOS SERVICIOS DE VIDEO

Además de los Términos y Condiciones Generales arriba indicados, los siguientes términos y condiciones son específicamente aplicables al Cliente que se subscriba a los Servicios de Video.

41. Límites de redistribución.

El Cliente reconoce y acepta que la Compañía no tiene el derecho absoluto de distribuir a establecimientos comerciales programación pay-per-view (incluyendo ciertos eventos deportivos) y ciertos servicios de video premium. Por lo tanto, el Cliente acepta que no exhibirá ni ayudará en la exhibición de dicha programación a menos que esté explícitamente autorizado, por adelantado y por escrito, por la Compañía y el distribuidor del programa o evento correspondiente. Al solicitar dicha autorización explícita, el Cliente acepta identificarse como un establecimiento comercial. El Cliente no autorizará ni autorizará a ninguna otra persona, y deberá tomar todas las medidas razonables para evitar: (i) copiar, grabar, replicar, duplicar, alterar o fabricar grabaciones u otras reproducciones del servicio de video (o cualquier parte del mismo); (ii) transmitir el servicio de video (o cualquier parte de este) por cualquier transmisión de televisión o radio o por cualquier otro medio o usar el servicio de video (o cualquier parte del mismo) fuera del Predio con Servicio. El Cliente reconoce que dicha duplicación o reproducción puede exponer al Cliente a sanciones penales en virtud de las leyes de derechos de autor y/o marcas comerciales aplicables. El Cliente acepta no mover ningún Equipo de la Compañía desde otra localización a ningún Predio con Servicio, o desde cualquier Predio con Servicio a cualquier otra ubicación. El Cliente además acepta no llevar a cabo ninguna actividad relacionada con la recepción no autorizada del servicio de video en cualquier Ubicación de Servicio.

42. Licencias adicionales.

El Cliente no autorizará ni autorizará a otra persona a (i) cobrar un cargo por entrada o tarifa de admisión al Predio con Servicio durante la transmisión del servicio de video (o cualquier parte del mismo); (ii) permitir bailar, patinar u otras formas similares de entretenimiento o actividad física junto con la distribución del servicio video (o cualquier parte del mismo) a menos que el Cliente haya obtenido todas las licencias y autorizaciones necesarias de los propietarios de derechos de autor correspondientes (el Cliente reconoce y acepta que será el único responsable del pago de los cargos o tarifas relacionados con el mismo); o (iii) inserte cualquier anuncio comercial en el servicio de video, o interrumpa cualquier presentación del servicio de video para presentar cualquier anuncio comercial, excepto que se pueden hacer anuncios comerciales con respecto a bienes o servicios vendidos u ofrecidos al público en el Predio con Servicio, siempre y cuando ninguna persona o entidad, ni directa ni indirectamente, pague ninguna compensación (ya sea en dinero o en cualquier otra forma) por dichos anuncios, a menos que realícese base en un acuerdo escrito por separado que permita el store-casting o adcasting. El Cliente reconoce y entiende que el Cliente puede ser responsable por los cargos de licencias de música adicionales o de los derechos de autor de la música contenida en cualquiera o todos los Servicios, incluyendo, entre otros, el servicio de video.

43. Prestación del servicio: Solo Servicios de Video.

El Servicio de Video, que incluye, entre otros, el servicio de HD DVR, es únicamente para comercios privados y no para uso en áreas públicas como bares, restaurantes, gimnasios o residencias privadas. Además, el Cliente reconoce y acepta que la Compañía tiene el derecho, en cualquier momento, de sustituir, sin aviso previo, programas específicos y determinar qué programación sustituta, si alguna, estará disponible. En cuanto al Servicio de Video únicamente, la Compañía puede, a su discreción, hacer adiciones, eliminaciones o modificaciones a su alineación de canales sin responsabilidad alguna para/con el Cliente o cualquier otra persona que reclame a través del Cliente. La Compañía no será responsable por no entregar cualquier programación a causa de la falla del programador en entregar o poner dicha programación a disposición de la Compañía o por cualquier otro motivo que esté fuera del control razonable de la Compañía.

44. Conjuntos Adicionales.

El Cliente acepta no agregar conjuntos o alterar o eliminar cualquier parte del Equipo de la Compañía. Cualquier conexión no autorizada u otra alteración del servicio de video o Equipo de la Compañía será causa para la desconexión del Servicio aplicable, acción legal y la Compañía tendrá derecho a recuperar los daños, incluyendo, entre otros, el valor de cualquier Servicio obtenido ilegalmente, más los gastos razonables de cobro, incluyendo los honorarios razonables de abogados.

45. Equipos.

1. Decodificadores de televisión (“Set-top Boxes”): Puede ser que algunos modelos de televisores o Grabadores de Video Digital (DVR, por sus siglas en inglés) no puedan recibir todos los canales ofrecidos en nuestro sistema. Alquilamos decodificadores de televisión, y decodificadores de televisión CableCARD podrían estar disponibles para comprar en tiendas en algunas áreas. Si su servicio se recibe a través de un decodificador de televisión, puede ser que no pueda usar aplicaciones y funcionalidades especiales en los televisores y DVRs. Por ejemplo, algunos decodificadores de televisión podrían ser incompatibles con aplicaciones de televisores o DVR que le permiten visualizar un programa en un canal mientras simultáneamente grabe un programa en otro canal; grabar dos o más programas consecutivos que se transmitan en canales diferentes; o usar aplicaciones de generación y visualización de imágenes avanzadas tales como imagen en imagen (“Picture-in-Picture”).
2. Decodificadores de televisión adicionales: Para sintonizar dentro de su hogar y de manera independiente televisores o dispositivos de difusión adicionales, podría requerirse un decodificador de televisión adicional para cada televisor. Le cobraremos una tarifa mensual por cada decodificador adicional agregado a su cuenta.
3. CableCARD: Puede alquilar una tarjeta de acceso condicional (“CableCARD”) de nosotros. Usted otorga a Liberty y a nuestros agentes el derecho de insertar CableCARD y otro hardware en el Equipo del Cliente, enviar software y/o descargas al Equipo del Cliente e instalar, configurar, mantener, inspeccionar y actualizar el Equipo del Cliente. Además de las obligaciones de indemnización contenidas en este Contrato, los Clientes que utilicen el servicio de video acuerdan indemnizar y eximir a la Compañía de todas y cada una de las demandas, reclamos, demandas, costos de defensa, honorarios razonables de abogados, honorarios de testigos y demás gastos por reclamos relacionados o resultantes de la distribución y/o exhibición no autorizada del servicio de video, incluyendo, entre otros, programación de pay-per-view y servicios de videopremium

46. Descargas.

Nos reservamos el derecho de alterar programación (“software”) en el Equipo del Cliente, y de proveer contenido a los productos de DVR, mediante descargas periódicas. Haremos esfuerzos comercialmente razonables para programar estas descargas de manera que resulten en la menor interferencia o interrupción de sus Servicios posible.

1. For more information about the rights and obligations of both, Liberty and subscriber, please refer to the Commercial Service Agreement, which is available on our website https://business.libertypr.com.
2. Liberty will not discriminate against a subscriber or potential subscriber based on birth, age, race, creed, color, national origin, sex, sexual orientation, gender identity, social status or political or religious ideas.
3. Liberty will not sign agreements with natural or legal persons who control or manage apartment buildings or horizontal cluster villas served by the Company, which have the effect of discouraging or impairing the right of any tenant or other occupant to use an antenna common to the building or a single antenna.
4. Pursuant to a request from a cable subscriber, Liberty must, at no cost to the subscriber, reorder or completely block the visual or audio programming of each channel containing obscene or indecent programming, so that a person that is not subscribed to this programming, does not receive it.
5. Liberty will comply with the privacy rights of subscribers in accordance with Section 631 of the Communications Act of 1934, as amended (47 USC 551). Please refer to our Subscriber Privacy Policy.
6. Pursuant to regulations issued by the FCC, Liberty will provide maintenance and repair services for converters belonging to Liberty at no additional cost, as long as the repair or maintenance is not due to misuse or abuse of the equipment by the subscriber. The maintenance and repair services requiring intervention by Liberty of cables or other equipment located within the subscriber's home that do not belong to Liberty, may be charged by Liberty at its regular rate. Liberty will begin taking steps to correct any problem with the service on the next business day after notification of the inconvenience. If an appointment is necessary to correct the problem, it will be scheduled for a specific time, or at most, within a period of four (4) working hours in a day. If Liberty fails to comply with the appointment once it is scheduled for reasons ascribable to Liberty, then Liberty shall grant a twenty-five dollar ($25.00) credit to Subscriber. Liberty will not be obligated to grant said credit when noncompliance is due to force majeure.
7. The installation of cable service shall be available no later than seven (7) business days from the date on which it was requested if the installation requires an aerial or underground outlet that is already installed. If the installation requires an underground outlet that is not installed, the period shall be twenty (20) business days. In case of default by Liberty of the terms stated herein, Liberty shall grant a twenty-five dollar ($ 25.00) credit to subscriber. Liberty will not be obligated to grant said credit when noncompliance is due to force majeure. Liberty must keep a record of the date of the installation request and the date on which it was carried out. If the above terms have not been complied with, the reason for  noncompliance must be stated.
8. Liberty will provide each new subscriber with a copy of the actual rates. If a change of rate occurs, Liberty will notify such change to all affected subscribers at least thirty (30) days in advance. Any change by Liberty in its billing procedures, including billing cycle changes, will be notified in writing to all affected subscribers at least thirty (30) days in advance. No subscriber shall be billed for a service that has not been affirmatively requested. If Liberty requires a deposit or bond from a new subscriber, Liberty shall pay annual interest of 3%.
9. In cases of natural disasters such as hurricanes, earthquakes, flooding, or other similar events, Liberty will automatically credit the customer at a rate of 1/30th part of the monthly bill for each day with four (4) or more hours without service due to such events and in accordance with Liberty’s records. For all other cases, Liberty will handle credits for service outages through its Customer Service Department, or pursuant to a written request from customer and in accordance with the particular days without the service claimed by the subscriber. After proper analysis, Liberty will grant applicable credits at a rate of 1/30th part of the monthly bill for each day with 4 or more hours without service in accordance with Liberty’s records. Subscriber shall present any credit request due to service outages within thirty (30) days from the occurrence of such outage. Notwithstanding the foregoing, the subscriber will be responsible of notifying Liberty of the service outage in person, by telephone within three (3) days of such outage in order to consider the request.

This guide provides information regarding the compatibility of our cable services and consumer equipment, and how to use your cable service. If you don’t find your particular situation described in this guide, please call us and we’ll work with you to determine the cable setup appropriate for your needs.

All of our programming is delivered exclusively in encrypted, digital format to assure that services are received only by authorized subscribers. To access encrypted programming to which you subscribe, you will need to lease a set-top box or CableCARD for each television set, regardless of whether your TV, VCR or other device is capable of receiving unencrypted channels or is described as “cable ready.” CableCARDs are provided for compatible “Unidirectional Digital Cable Products” that you may purchase at retail. These devices will enable you to access our oneway cable TV offerings without a set-top box, but due to device limitations, cannot access our “two-way” cable services, such as the electronic program guide, Pay-Per-View, and Video on Demand.

To operate your TV after it is connected to the cable system, turn on your television and the cable set-top box, and select the channel you wish to watch by selecting it on the set-top box using the remote control that came with the box. To ensure reliable operation, confirm the set-top box is plugged into a non-switched power outlet (one that is not controlled by a light switch) and that connections on the back are secure.

When you use our set-top box, you may not be able to use some features on your TV or VCR. For example, you may not be able to use display features (such as picture-in-picture and channel review), use a VCR to record one program while viewing another, or use a VCR to record consecutive programs on different channels.

As new technologies and services become available, additional compatibility problems requiring other special equipment may arise. We’re committed to helping you get the most out of your cable television service. Please feel free to contact us to discuss the cable setup appropriate for your needs.

All of our leased set-top boxes include a remote control. However, you may also use certain compatible universal remote controls that may be purchased at retail. Most universal remotes manufactured since 2001 for sale in Puerto Rico should be compatible with the digital set-top boxes we deploy, but if you have questions about the compatibility of a specific remote with our service, please call us. The following is a representative list of compatible universal remotes currently available from retail stores:

Remote Controls for Set-Top Boxes and DVRs

1. RCA RCRHM02BR 2-Device Universal Membrane Remote
2. Logitech® Harmony® 650 Universal remote with color screen
3. RCA Model: RCR6473- 6 Device Universal Remote
4. Arris DRC800 4 in one universal Remote
5. GE 24927 8-Device IR Universal Remote Control
6. Universal Electronics Remote Control 2025 TV 4 Device / URC2025- XX / URC2025-BX / URC2025- BO

Notice of Availability of Broadcast Tier

Pursuant to § 76.1618 of FCC rules, we are providing this notification so that customers may choose to purchase a tier of video service that primarily includes access to local broadcast stations. The channels included in the broadcast tier are indicated in our channel lineup and the rate for this service is in our rate card, included in this package.

Maintaining Telephone Capability during Electrical Outages

Our telephone service requires a modem (also known as an MTA) that is powered when connected to an electrical wall outlet. IF THE MTA LOSES POWER, YOUR TELEPHONE SERVICES WILL NOT WORK, INCLUDING 911 AND ANY HOME, SECURITY OR MEDICAL MONITORING THAT RELIES ON OUR TELEPHONE SERVICE. Certain MTAs include a battery slot that allows the installation of a backup battery. However, not all of Liberty’s MTAs have this option. We offer our customers the option to purchase a battery that provides back-up power to certain MTAs during brief outages, as described below. Batteries are not included in our standard equipment rental since many of our customers prefer to avoid the extra cost of batteries by choosing to rely on mobile phones and/or providing their own backup power sources that can also power other equipment. You are responsible for making your own decision about whether or how to supply back-up power for your telephone service.

Cordless telephones require electricity and will not operate during a power outage even if you have purchased a back-up battery from us. If you purchase a backup battery or other power source, we recommend that you maintain at least one corded telephone to use during power outages.

Available Backup Power Options

Please refer to our Sales Form, our installation kit or www.libertypr.com to obtain backup battery pricing. Self-installation instructions will be provided with the battery and they are also available at our webpage. Please contact us at 787-355- 3535 to order a battery. If the battery does not work properly within thirty (30) days of the date that you purchase it from us, we will replace the battery at no additional cost.

You may be able to obtain a battery directly from the manufacturer of the MTA; please refer to the MTA manufacturer’s website for more information. You may also be able to purchase a compatible battery for the MTA at retail from a third-party provider. Please search the MTA manufacturer’s product materials for your model of MTA to assure that a battery is compatible with the device. You are solely responsible for any damage that results from the installation or use of a backup battery.

The backup batteries that we offer do not provide backup power for our Internet access service. You can purchase back-up power solutions from third parties, such as an uninterruptable power supply (UPS), that can provide backup power for your phone and modem, but please note that many UPS devices only last for a short time period, especially when used to power multiple devices. You may also wish to consider deploying other back-up power alternatives that may be available from electronics retailers, such as solar chargers, car chargers or mobile charging stations that may be more useful for extended outages. Please note that MTA batteries typically can only be re-charged through a powered MTA, so to use these alternatives to power your telephone service you may need to choose an option that can provide AC power to the MTA.

Performance and Monitoring of Your Battery

The battery that you may purchase from us is rated by its manufacturer to last for at least 8 hours in standby mode, when the battery is new. The battery is intended to enable users to make short, emergency or other urgent telephone calls. During an extended outage, use your phone service sparingly to preserve your battery life. The actual length of time that your phone will be available during a power outage depends on many variables, including, but not limited to, the following: (i) the amount of phone usage when the phone modem is receiving power from a backup battery; (ii) whether a backup battery is properly installed and charged; (iii) the condition and age of a backup battery; and (iv) prior usage of the battery. Batteries lose capacity over time, and a leading supplier of MTA batteries has advised that the expected lifespan of an installed battery is 6-10 years. Battery performance may be degraded if the battery or MTA is stored at temperatures outside of normal room temperature (59-77°F), or if it is frequently discharged and charged. Failure to adhere to these proper storage and usage conditions will reduce the talk time available to you and the life of your battery in a power outage situation.

YOU ARE SOLELY RESPONSIBLE FOR TESTING, MONITORING, AND REPLACING YOUR BATTERY ON A REGULAR BASIS. We recommend that you check your battery at least every six months by checking the battery indicator while the MTA is plugged in or by checking your Home Phone's functionality while the MTA is unplugged. For instructions on installing, testing and battery maintenance, please review the user guide for the MTA which can be found at the manufacturer’s web page.

We do not guarantee uninterrupted telephone services even for customers that have working backup batteries or other power supplies. In some instances, such as during a weather event, our network may experience other problems that would prevent normal operation of your services even if you supply power to your devices.

If you are concerned that the battery life of one of our batteries may not be enough, you may choose to purchase one or more additional batteries that can be installed in succession during an extended outage. Additional batteries should be stored at room temperature and should be rotated into the MTA at least once per year to recharge the main battery. Please note that, if you install a new battery when no AC power is provided to the MTA, you may need to press the reset button on the MTA for it to boot from battery power.

Do not place batteries into fire, intense heat, or liquids. Do not attempt to open or modify battery packs, and avoid skin contact with cracked or leaking batteries. For information about how to dispose of your used battery, please refer to the manufacturer’s web site or contact them directly. The battery manufacturer name can usually be found on the bottom or side of the battery. You are responsible for reviewing all safety and other guidelines and instructions from the manufacturer of any battery or other backup power supply that you use with our services.

Thank you for choosing Liberty Business as your cable television, Internet, and/or telephone service provider. This Commercial Service Agreement (“Agreement”) sets forth the terms and conditions that apply to all Services provided by Liberty Cablevision of Puerto Rico, LLC (the “Liberty” or “Company”) to you (“you”, “your business”, or “Customer”). Services include cable television, Internet, telephone, telecommunications, cloud storage, and any other service (together, the “Services,” and individually, a “Service”) we may provide to you.

It is our policy to present you with a Work Order and/or Service Order either in electronic or print form when you initiate service or when we visit your business to install Services or address service problems. By signing your Work Order and/or Service Order or using our Service(s), you accept and agree to be legally bound by the terms and conditions set forth in this Agreement. Any Customer who does not agree to be bound by these terms should immediately stop use of the Service(s) and notify our Customer Service Department to terminate the account, subject to any applicable termination fees.

This Agreement contains a binding arbitration provision in Section 13, which provides that you and the Company agree to resolve certain disputes through arbitration and affects your rights under this Agreement with respect to all Services. Subject to certain restrictions, you have the right to opt out of the arbitration provision.

The terms and conditions in the “GENERAL TERMS AND CONDITIONS” section below are applicable to all Services. Additional terms and conditions apply to Liberty’s provision of Voice, Internet and Video, and should be reviewed below in the “ADDITIONAL TERMS APPLICABLE TO VOICE SERVICE” section, “ADDITIONAL TERMS APPLICABLE TO INTERNET SERVICE” section, or the “ADDITIONAL TERMS APPLICABLE TO VIDEO SERVICE”, as applicable.

GENERAL TERMS AND CONDITIONS FOR ALL SERVICES

1. Service Location, Access, and Installation.

1. Access. You grant Liberty and its agents the right to enter the property at which the Service(s) and/or Company Equipment, as defined below, will be provided (the “Service Location”) during reasonable hours to install, maintain, configure or otherwise perform work related to the Service(s). You warrant that you are the owner of the Service Location or that you have authority to allow Liberty to enter the Service Location. You further grant Company all necessary easements to provide Service(s) to you and others in the same cable system. If you are not the owner of the Service Location, you agree to obtain permission from the owner of the property and provide to Liberty, if requested, proof of such permission. Liberty reserves the right to perform underground installations from the foundation to the building through the shortest and most reasonable route. If Customer is not the owner of the building, Customer pledges to indemnify and hold the Company harmless of any liability for any claims that the owner of the property may make as a result of the Service(s) provided under this Agreement.
2. Installation Review; Interference. Company may perform an installation review of each Service Location prior to installation of the Service(s). Upon request, Customer shall provide Company with accurate site and/or physical network diagrams or maps of a Service Location, including electrical and other utility service maps, prior to the installation review. If Company determines that safe installation and/or activation of one or more of the Services will have negative consequences to Company's personnel or network or cause technical difficulties to Company or its customers, Company may terminate the Work Order and/or Service Order effective upon written notice to Customer or may require Customer to correct the situation before proceeding with installation or activation of the Services. If at any time (i) proper operation of Company Equipment or provision of a Service is subject to interference or obstruction due to any cause other than Company’s actions or (ii) such interference or obstruction, or its cause, may endanger, hinder, harm or injure Company's personnel or network and/or cause technical difficulties to Company or its customers, Company may terminate the affected Work Order(s), Service Order, and/or this Agreement without liability upon written notice to Customer.
3. Site Preparation. Customer shall be responsible for necessary preparations at its location(s) for delivery and installation of Company Equipment and the installation and ongoing provision of Services, including the relocation of Customer's equipment, furniture and furnishings as necessary to access the Equipment or Services. Upon request, Customer shall provide any available electrical, utility service, and/or general physical network diagrams or maps prior to installation or maintenance work to be undertaken by Company.
4. Installation. Company will schedule one or more installation visits with Customer. Customer or a Customer authorized representative must be present during installation. If during the course of installation, Company determines additional work is necessary to enable Company to deliver the Services to the Service Location, Company will notify Customer of any additional charges. If Customer does not agree to pay such charges by executing a revised Work Order and/or Service Order within five (5) business days of receiving the same, Customer and Company shall each have the right to terminate the applicable Service Order, Work Order and/or this Agreement. Customer shall connect Customer's computer or network to applicable Company-provided Equipment to enable access to the Services. Company shall be responsible for reasonable restoration efforts necessary to address any displacement resulting from excavation.
5. Limitation on Company Liability for Installation. Company shall not be liable for any work Company or their authorized representatives performs as part of any installation, including without limitation any assistance Company’s representatives may provide to Customer in fulfilling Customer’s obligations for site preparation under this section. Customer expressly waives any claims it may have against Company or their authorized representatives for Company’s work related to site preparation or the installation, relocation, or other handling of Company Equipment or Customer Equipment.

Company Equipment, Software and Marks.

1. You acknowledge that, except for wiring installed inside the Service Location or equipment purchased by you from the Company, any converter box, remote control, cable modem, equipment and facilities we install, along with any equipment we lease to you (collectively, “Company Equipment”), is for your use only for purposes of using the Services, and remains Liberty’s property.
2. You are responsible for safeguarding, protecting the integrity, and preventing the Company Equipment from being altered, damaged, lost, destroyed, or stolen. You agree to take reasonable security measures and procedures with respect to the use of and access to the Service and/or Company Equipment. You agree to return the Company Equipment to us when so required or upon termination of Service(s). You agree that you shall not allow the Company Equipment to be serviced, opened, or altered by anyone other than our employees or agents. You may not permit any attachments to, alteration of, or tampering with the Company Equipment.
3. You are responsible for having a surge protector, ensuring an adequate ground connection, and connecting Company Equipment to such a surge protector. If Customer does not return any Company Equipment or it is destroyed or unusable, you agree to pay the current replacement cost of the Company Equipment. Liberty suggests that Company Equipment in your possession be covered by property insurance. Liberty shall have no obligation with regards to the use and operation of security cameras and/or closed circuit systems, Customer Equipment, as defined below, or any other equipment not provided by Liberty connected to Company Equipment.
4. The Services and Company Equipment, including any firmware or software that may be embedded in the Company Equipment or used to provide the Services, are protected by trademark, copyright, and/or other intellectual property laws and international treaty provisions.
5. Unauthorized use of Company Equipment or Service(s) may constitute a violation of federal and state law. You will be liable for all unauthorized use of the Service(s) and for any and all stolen Company Equipment and/or Services. You agree to notify us immediately, in writing or by calling our Customer Service Department during normal business hours, if you become aware at any time that Company Equipment has been stolen or that Services are being stolen or used without authorization. If you fail to notify us in a timely manner, your Service(s) may be terminated without notice, with additional charges to you.
6. Any unauthorized connection to, or tampering with, any Company Equipment, or any theft of Services, shall be cause for immediate suspension of Services, termination of this Agreement and/or legal action, at Company’s discretion. In the event of any unauthorized connection to, or tampering with, Company Equipment, or any theft of Services, Company shall be entitled to recover damages from you, including the value of any Services and/or Company Equipment obtained in violation of this Agreement. You agree to pay Company’s costs incurred in collecting any damages under this Agreement, including Company’s attorney fees.
7. Should any antenna, or signal amplification system for use in connection with communication equipment hereafter be installed on the Service Location which interferes with the Services, Company shall not be obligated to distribute a signal to the Service Location better than the highest quality which can be furnished without additional cost to Company as a result of such interference, until such time as the interference is eliminated.

3. . Customer Equipment. “Customer Equipment” means any Customer-owned or provided software, hardware or services that you elect to use in connection with the Service(s).

1. Except as otherwise specifically provided in this Agreement, any Work Order(s) and/or Service Order, Customer shall be responsible for the maintenance or repair of any Customer Equipment, and Company shall not be responsible for any maintenance or repair.
2. Customer acknowledges that Customer Equipment poses a security risk to Company’s network and Company Equipment, and Customer agrees it shall implement reasonable security measures and procedures with respect to Customer Equipment, including but not limited to maintaining physical security, password protection, and authentication for access to Customer Equipment. Customer is solely responsible for any security devices Customer chooses to connect or install on his/her computer device, in addition to any transmissions to or from Customer or its authorized Users. Customer shall be liable to Company for all damages, costs, and fees resulting from any unauthorized use, sharing, access, eavesdropping or any associated risks of unauthorized use of Customer Equipment, including the value of any Services obtained in violation of this Agreement. You also agree to pay Company’s costs incurred in collecting any damages under this Agreement, including Company’s attorney fees.
3. You warrant you are either the owner of the Customer Equipment or that you have the authority to give us access to the Customer Equipment. You should call our Customer Service Center to find out if the Customer Equipment meets our technical, security and other requirements. We reserve the right to disallow the use of Customer Equipment that we determine is not compatible with our network or is altered or tampered in any way. Except as otherwise specifically provided in this Agreement or any Work Order(s) and/or Service Order, we shall have no obligation to provide, maintain, or service Customer Equipment, including, but not limited to, Customer Equipment to which Company or a third party has sent software or downloads. Notwithstanding the foregoing, in the case Company provides any type of assistance related to Customer Equipment, Company will not be liable for any damages or mal functioning.
4. You agree that the following limitation of liability applies: COMPANY DOES NOT WARRANT THAT CUSTOMER EQUIPMENT WILL ENABLE YOU TO SUCCESSFULLY INSTALL, ACCESS, OPERATE, OR USE THE SERVICE(S). YOU ACKNOWLEDGE THAT ANY SUCH INSTALLATION, ACCESS, OPERATION, OR USE COULD CAUSE DAMAGE TO CUSTOMER EQUIPMENT. COMPANY SHALL NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY SUCH FAILURE OR DAMAGE, INCLUDING LACK OF 911/E911 OR DIALING ASSOCIATED WITH A SECURITY SYSTEM. The foregoing limitation of liability is in addition to and shall not limit any other limitation of liability set forth in this Agreement.

Limitations of service and liability.

1. WE PROVIDE ALL SERVICE(S) ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER LIBERTY, ITS AFFILIATES, EMPLOYEES, AGENTS, NOR CONTRACTORS WARRANT THAT THE COMPANY EQUIPMENT OR SERVICE(S) WILL MEET YOUR REQUIREMENTS, PROVIDE UNINTERRUPTED USE, OR TRANSMIT UNCORRUPTED COMMUNICATIONS. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED AND EXCLUDED UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.
2. Liberty shall not be liable for damages, losses, or inconveniences that Customer or user of the Services may experience.
3. Customer hereby also acknowledges that in order to provide the Services, Liberty uses state and municipal facilities and easements and/or rights of way, as well as those of telephone and electric power companies, and that the continued use of said facilities cannot be guaranteed by Liberty. Therefore, in the event that the use of these facilities and easements and/or right of way is denied for any reason and Liberty, in the exercise of its discretion, determines that it is unable to provide the Services by way of the use of alternate routes, the Service(s) under this contract shall be interrupted or terminated. You agree that you shall make no claim against Liberty due to such interruption of Services.

5. Credits for interruptions in Services.

At times, Liberty may interrupt the Services temporarily to make repairs and/or make modifications to the system that are necessary to guarantee the continuity and/or improve the quality of its services. In the presence of these interruptions, the Company shall be liable solely for making prorated adjustments on the bill pursuant to the applicable laws and regulations. Requests for credit for time without Service may be made by mail, by telephone, through our Webpage or at our Customer Service Centers. After the corresponding analysis of such request and the records in the System, Liberty shall award the applicable credits based on the results of the analysis at a rate of 1/30th of Customer’s monthly bill for every day with four (4) hours or more without Service. Customer must present any credit request for interruption of Services to Liberty within a period of thirty (30) days from the beginning of the interruption in Service. Nevertheless, Customer shall have the obligation of notifying Liberty about the interruption in Service, whether by telephone or by visiting Liberty, within a period of three (3) days from the beginning of said interruption for the request to be granted. This credit shall not be awarded if the interruption is due to negligence, nonpayment, or violation of the terms and conditions of the Agreement on the part of Customer

In no way shall Liberty be liable for crediting an amount above the monthly rate billed for the Services. In no event shall we be liable for any failure or interruption of Service, including without limitation those failures and interruptions resulting in part or entirely from circumstances beyond our control, such as weather, natural disasters, interruptions in electric power, fiber/cable cuts, civil disturbances, terrorist acts, action or inaction by government authorities or any other cause that is unforeseen or out of the control of Liberty.

6. Use of Services.

You agree to use the Services solely as specified in this Agreement and any Service Order and/or Work Order or as otherwise specifically authorized in writing by us. You will not use the Company Equipment at any time at an address other than the Service Location without our prior written authorization. You agree and represent that you will not resell or permit another to resell the Service(s) or system capacity in whole or in part. You will not use or permit another to use the Company Equipment or the Service(s), directly or indirectly, for any unlawful purpose, including, but not limited to, in violation of any posted Company policy applicable to the Service(s). Use of the Company Equipment or Service(s) for transmission, communications or storage of any information, data or material in violation of any U.S. federal, state or local regulation or law is prohibited. You acknowledge that you are accepting this Agreement and you will be requiring to all the persons who use the Company Equipment and/or Service(s) at the Service Location to comply with it, and that you shall have sole responsibility for ensuring that all other users understand and comply with the terms and conditions of this Agreement and any applicable Company policies including, but not limited to, acceptable use and privacy policies available on our website https://business.libertypr.com/. You further acknowledge and agree that you shall be solely responsible for any transactions, including, without limitation, purchases made through or in connection with the Service(s). Violation of any part of this section of this Agreement is grounds for immediate termination of this Agreement, or immediate suspension of Service, solely in Company’s discretion, in addition to any other rights the Company may have.

7. Deposit.

Liberty reserves the right to request a deposit from Customer. The deposit amount shall be determined based on Customer’s credit history and shall serve as a partial security of any balance owed by Customer. The Company may change the deposit amount to be requested based on the payment and/or consumption history of Customer. Liberty may also require Customer to make a deposit for the use of the converter(s) and for their repair or replacement, and/or any other equipment owned by the Company. See Section 2 of this Agreement regarding your liability for the Company Equipment. The deposit shall generate interests pursuant to current laws. Upon disconnecting the Services, the Company may apply the deposit to the payment of balances owed by Customer, including, without limitation, charges for early termination, damage, loss, alteration, or destruction of Company Equipment, without necessarily providing any prior notice. If not applied for those purposes, Company will manage the deposit according to applicable legislation.

8. Payments for Service(s).

1. You agree to pay all charges associated with the Service(s), including, but not limited to: installation/service call charges; monthly service charges; paper billing charges; measured and per-call charges; charges for the use of Company Equipment; charges for customer requested removal, modification and/or or transfer of Company Equipment; and applicable federal, state, and local taxes, fees and regulatory charges, and other charges as set forth in your invoice. For more information about current rates please call us or refer to our website https://business.libertypr.com/. Not all fees and/or regulatory charges apply to all Service(s).
2. Liberty shall provide you the Service(s) based on the type and amount of programming and Service(s) requested. The contractual price may vary depending on the timeframe of the Offer. All charges related to the Service(s) are billed monthly and are paid in advance on or before the day indicated on the bill as the due date, which is twenty (20) days after the Billing Date. Recurring monthly charges are nonrefundable should you request a suspension or reduction of Service(s). Nonrecurring service charges are paid in the next bill.
3. Customer may choose between paper and electronic billing. If you select paper billing, we will send the statement to the postal address provided in the Service Order or given to the Customer Service Representative, subject to a $3.00 monthly charge. If you opt for electronic billing, you must provide a valid e-mail address and enroll in our “E-bill” system through mi.libertypr.com within twenty-five (25) days from the date of installation. We will send you an e-mail with instructions on how to do this. If you do not receive this e-mail within a week from the installation date, please contact Customer Service immediately to validate your e-mail address. Failure to enroll within the twenty-five (25) days will result in an automatic conversion to paper billing, and you will be charged the $3.00 monthly charge. You may modify the billing method at any time through mi.libertypr.com or by calling Customer Service. Payment can be made in any of the ways described on your bill. If you opt for the automatic debit benefit, you will continue to receive monthly bills showing payments made from your account.
4. If you do not pay within thirty (30) days from the Billing Date, you will be charged an administrative late fee (“Late Fee”). Should the nonpayment continue for twenty (20) additional days, Liberty may disconnect any or all Service(s) subject to applicable law. If you resume Service(s) after any disconnection, we may charge a reconnection fee, installation fee, and/or service activation fee. Additionally, you shall remain liable for any unpaid service fees, Late Fees, and for any unreturned Company Equipment. If we use a collection agency or attorney to collect money or equipment you owe us, you agree to pay reasonable costs of collection, attorneys’ fees, and arbitration or court costs.

9. Changes to Services, Rates, and Other Changes.

Company may, at any time and periodically, change our Service(s), Company Equipment, and rates or charges, with or without notice, subject to applicable law. As examples, we may: change programming; increase or change fees and charges for the Services; change the terms, policies, practices and procedures relevant to any Service; make changes affecting equipment or software; or change the features, functionalities, characteristics and specifications of any Service. If we provide you with notice of any change, we may provide it by any reasonable means, including in your bill, e-mail, or any other communication permitted by applicable law. You may terminate your Service(s) immediately if you do not accept any change in Service, subject to any applicable termination fees, but your continued use of the Service(s) thirty (30) days after the change will be deemed your acceptance of that change.

10. Term.

If you have agreed to an annual or two year agreement, you will be subject to Section 10(a) of this Agreement. If you have agreed to a monthly agreement, you will be subject to Section 10(b) of this Agreement. Please refer to your Work Order and/or Service Order for the Term of this Agreement.

1. Annual or two year Agreement: You agree that the term of duration of your Agreement shall be twelve (12) or twenty four (24) months from the installation and activation date (the “Term”), as specified in your Work Order or Service Order. You agree not to cancel the Services rendered under this Agreement prior to the date on which the term expires. The rates included in the Agreement are valid solely with regard to the accepted offer that may combine Services offered by the Company. If you cancel any of the Services agreed to in the Agreement, from the time of cancellation, normal rates shall apply. If you voluntarily cancel all of the Services included in the Agreement or if they are cancelled due to your breach of the Agreement prior to the expiration of the Term, you shall be in violation of the terms established in the Agreement and you will be charged an early cancellation fee according to current laws, in addition to the debt for the Services rendered until the end of your current billing cycle. Additionally, Customer understands that at the end of the original term, this Agreement shall renew automatically for additional terms of one (1) month each, with the current rates and discounts on the date of each renewal being applicable and any cancellation shall be effective at the end of the corresponding month. As of the automatic renewal, Customer may request to terminate the Agreement at any time without any penalty and said cancellation shall be effective at the end of the billing cycle in progress at the time of cancelling. Please refer to Section 11 for more details on Terminations by Customer.
2. Monthly Agreement: You agree that the term of your Agreement shall be one month as of the start date of the billing cycle for your account, which may be the same date as the installation or a few days later. The Agreement shall renew automatically for periods of one month. Customer may cancel the Agreement at any time without any penalty and said cancellation shall be effective at the end of the billing cycle in progress at the time of cancelling. Please refer to Section 11 for more details on Terminations by Customer.

11. DEFAULT; SUSPENSION OF SERVICE; TERMINATION.

No express or implied waiver by Company of any event of default shall in any way be a waiver of any further subsequent event of default. Nothing herein, including Termination, shall relieve Customer of its obligation to pay Company all amounts due.

1. Default by Customer. Customer shall be in default under this Agreement if Customer does one or more of the following things (each individually to be considered a separate event of default) and Customer fails to correct each such noncompliance within thirty (30) days of receipt of written notice (including any notice provided in any bill):
   i. Customer is more than thirty (30) days past due with respect to any payment required hereunder;
   ii. Customer otherwise has failed to comply with the terms of this Agreement or any other Service Order(s) incorporated herein.
2. Customer Termination for Convenience. Subject to any applicable early termination fees, you may terminate this Agreement by notifying the Company by phone call, letter, or in person at our Customer Service Centers. The amounts for charges related to installation shall not be returned. You are responsible for payment of any amount owed until the effective date of cancellation, including all service fees and related charges, and for the return of all Company Equipment. You must return all Company Equipment on or before the last day of your then current billing cycle in any of our Customer Service Centers in order to prevent an equipment collection charge (“Equipment Collection Charge”). You also have the option of coordinating via telephone with one of our Customer Service Representatives the collection of Company Equipment, subject to the Equipment Collection Charge. Termination will be effective at the end of the current billing cycle, regardless of whether you return or coordinate the collection of the Company Equipment before that date. Liberty may refuse to sign a new agreement with any Customer who has an outstanding debt to Company. Should the owed balance not be paid off, it shall continue to accrue administrative fees. Furthermore, Liberty may inform credit reporting agencies of the late payment and the amounts owed as of date. Lastly, Liberty may use any deposit that Customer may have made to satisfy any outstanding amounts owed.
3. Company's Right to Terminate. If Customer is in default, Company shall have the right, without prior notice, and in addition to any other rights of Company expressly set forth in this Agreement and any other remedies it may have under applicable law to:
   i. Immediately suspend Services to Customer until such time as the underlying noncompliance has been corrected without affecting Customer's on-going obligation to pay Company any amounts due under this Agreement;
   ii. Terminate the Services, this Agreement or the applicable Work Order(s) and/or Service Order.

12. Dispute Resolution Procedure and Suspension of Service for Nonpayment.

Liberty provides you with the following procedure for settling complaints from its customers pursuant to the Telecommunications Act of 1996 (27 L.P.R.A. §265 et. seq.) and the “Reglamento sobre Manejo de Disputas y Suspensión de Servicios bajo la Jurisdicción de la Junta Reglamentadora de Telecomunicaciones” (Telecommunications Regulatory Board Regulation Number 8065 of August 31, 2011).

1. Scope of the procedure: This procedure applies to disputes that may arise between Liberty and its customers including billing and service objections and the procedure to follow with regard to the suspension of Service(s) for nonpayment.
2. First Stage - Billing or Service Objections:
   i. Service related claims: may be made in writing by submitting your claim to (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) by fax 787-355-9804; (3) by sending an e-mail to servicio@libertypr.com; (4) via telephone by calling 1- 787-355-3535; or (5) in person, by visiting our Customer Service Centers
   ii. Monthly billing objections: you will have twenty (20) days from the Billing Date to present your objection, which may be made in writing by submitting your claim to (1) PO Box 192296, San Juan, Puerto Rico 00919 Att. Dispute and Claims Department; (2) by fax 787-787- 355-9804; (3) by sending an e-mail to servicio@libertypr.com; (4) via telephone by calling 1-787- 355-3535; or (5) in person, by visiting our Customer Service Centers. YOU WILL HAVE TO MAKE A “PARTIAL PAYMENT” FOR THE AMOUNT THAT IS NOT BEING DISPUTED. THIS PAYMENT MUST BE RECEIVED BY LIBERTY WITHIN THIRTY (30) DAYS OF THE BILLING DATE IN ORDER TO AVOID THE LATE FEE THAT IS APPLIED THIRTY (30) DAYS AFTER THE BILLING DATE AND THE DISCONNECTION THAT IS PERFORMED TWENTY (20) DAYS AFTER THE FIRST THIRTY (30) DAYS EXPIRE. ADDITIONALLY, THE COMPANY WILL NOT BEGIN INVESTIGATING THE BILLING OBJECTION, NOR RECOGNIZE THE OBJECTION, UNTIL YOU PAY THE NON CONTESTED CHARGES AND ANY OTHER FUTURE, NON OBJECTED, CHARGES IN WHICH YOU INCUR WHILE THE OBJECTION IS PENDING RESOLUTION. Liberty shall have up to twenty (20) days to settle any dispute regarding charges included in the monthly bill.
3. Second Stage – Reconsideration of the Decision: If after having exhausted the Procedure described above, you are not satisfied with the resolution of your claim, you shall have twenty (20) days from the date Liberty’s decision is mailed to request a written reconsideration at PO Box 192296 San Juan, PR 00919-2296, Att. Disputes & Claims Department. You must include the following information: 1) name, mailing address and account number of Customer filing the complaint; 2) constructive facts of the claim; 3) reference to legal provisions if known; 4) remedy that is being requested; 5) signature of the petitioner; and 6) business phone number and any other where you can be reached. Within a period of twenty (20) days of having received the reconsideration request, Liberty will notify you of the resolution. If the decision in reconsideration is adverse to the Customer, you must pay the outstanding balance within thirty (30) days from the notification of the decision. If the Customer fails to pay or appeal for review to the Board, Liberty may suspend or disconnect the Service(s).
4. Third Phase - Board Review: You as a complainant have the right to request the Telecommunications Regulatory Board to review Liberty’s resolution of the claim. All Requests for Review must be presented before the Board within the non-extendable term of thirty (30) calendar days from the notification of Liberty’s final determination. You may present the complaint by mail to the Board to the following address: 500 Roberto H. Todd Ave., 18th Stop, San Juan, PR 00907-3981; present it in person in the Board during regular business hours; or present it through electronic means at radicaciones@jrtpr.pr.gov. For more information, you may contact the Board by telephone (787)756-0804 and 1-866-578-5500. Contemporarily with the presentation of you request for review at the Board, you must certify to the Board that you have sent a copy of the Request for Review to the Company. The Board shall not attend to complaints that have not first been submitted to Liberty as part of the Dispute Settlement Procedure. (See Telecommunications Act, 27 L.P.R.A. §269j).
5. Absent a final determination by Liberty of a Reconsideration Request (Second Phase), you may file your Request for Review with the Board within six (6) months (Third Phase), following the time prescribed for the notification of the Reconsideration Request determination.

13. Binding Arbitration Procedure.

1. PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES RESOLUTION OF DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT.
2. If you have a Dispute, as defined below, with Liberty that cannot be resolved through informal means and is not within the jurisdiction of the Puerto Rico Telecommunications Review Board to hear through the dispute resolution procedure set forth in Section 12 of this Agreement, you or the Company may elect to arbitrate that Dispute in accordance with the terms of this Arbitration Procedure rather than litigate the Dispute in court. Arbitration means that you will have a fair hearing before a neutral arbitrator instead of a court before a judge or jury. Proceedings in arbitration may also result in limited discovery. An arbitration award is subject to limited review by a court. By agreeing to this Arbitration Procedure, you may be waiving constitutional or statutory rights.
3. Agreement: This Arbitration Procedure establishes the conditions and the procedures related to a resolution through arbitration of any claim and/or dispute, as defined below that can arise between you and Liberty. This means that if either party chooses arbitration, neither you nor we have the right to litigate and/or present legal action in first instance before any court. As part of the requirements established here, your capacity to participate in a class action is limited.
4. Right to Opt Out: YOU MAY OPT OUT OF THIS ARBITRATION PROVISION (EXCEPT FOR THE SUB-SECTION TITLED CLASS ACTION WAIVER AND OTHER RESTRICTIONS) BY NOTIFYING LIBERTY OF YOUR INTENT WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST RECEIVE THIS AGREEMENT. YOU MAY OPT OUT THROUGH EITHER OF THE FOLLOWING OPTIONS (PLEASE INCLUDE YOUR NAME, ADDRESS, ACCOUNT NUMBER AND THE E-MAIL ADDRESS YOU USED TO REGISTER FOR YOUR LIBERTY ACCOUNT): (1) SENDING A LETTER STATING YOUR INTENT TO REJECT THIS DISPUTE RESOLUTION PROVISION TO LIBERTY AT LIBERTY CABLEVISION OF PUERTO RICO, LEGAL DEPARTMENT, P.O. BOX 192296, SAN JUAN, PR 00919-2296; OR (2) SENDING AN E-MAIL WITH YOUR INTENT TO REJECT THIS DISPUTE RESOLUTION PROVISION TO ARBITRATIONOPTOUT@LIBERTYPR.COM. OPTING OUT WILL NOT AFFECT ANY OF THE OTHER TERMS OF THIS AGREEMENT WITH LIBERTY AND YOU MAY REMAIN A LIBERTY CUSTOMER. IF YOU HAVE PREVIOUSLY OPTED OUT OF THIS ARBITRATION PROVISION, YOU WILL NOT BE REQUIRED TO DO SO AGAIN.
5. Class Action Waiver and Other Restrictions: The parties to any arbitration must be individually named. There shall be no right or authority for any claims to be arbitrated or litigated on a class action or consolidated or a purported representative capacity. The arbiter will only have the authority to resolve Disputes between you and the Company
6. Applicable Law: This Arbitration Procedure will be governed by the Federal Arbitration Act, 9 U.S.C. §§1-16, as may be amended (“FAA”), and the corresponding and applicable regulation. This Arbitration Procedure will survive the cancelation of the Contract.
7. Definitions: As used in this procedure, the term “Dispute” means any dispute, claim or controversy – of any kind or nature, between you and Liberty that arises from or in relation with the Service(s) or the Liberty Commercial Service Agreement, be it based on a contract, statute, regulation, ordinance, and damages (including but not limited to fraud, false representation, fraudulent induction, negligence or any other intentional damage) or any other legal theory or in equity, including the validity, applicability or range of this Agreement and that of the class action waiver. “Dispute” also includes claims and/or disputes by or against a third party related to a provision or presentation of any product, service or benefit related to the Service(s) (including, but not limited to, third parties that use or access the Service, debt collectors and all of their agents, employees, directors and representatives) if and only if, the third party denominates itself as a coparty with you or us (or a claim with or against you or us), in relation to a claim from you or us against the others. As used in this Arbitration Procedure, the terms “you” and “us” include also any parent corporation, or all or most of its subsidiaries, affiliates, license holders, predecessors, successors, assignees, account buyers, all agents, employees, directors and representatives of any of the aforementioned and any third party that uses or gives any product, service or benefit. The term “Dispute” and/or “Claim” will have the broadest meaning possible that is feasible.
8. Arbitration Procedure: If you or Liberty choose to resolve your Dispute through arbitration, the party that initiates the arbitration will choose the following arbitration organization, which will apply the appropriate customer claim rules to arbitrate the Dispute:
   
   American Arbitration Association (“AAA”)
   335 Madison Ave., Floor 10
   New York, NY 10017-4605
   1(800)778-7879 www.adr.org
   
   The FAA and not state arbitration laws will govern arbitration procedures for all Disputes. The arbitration proceeding shall be governed by the AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes that are in effect when the arbitration is initiated (collectively, “AAA Rules”). The AAA’s rules are available on its website at www.adr.org or by calling 1-800-778-7879. However, applicable federal law or Commonwealth of Puerto Rico law will provide the substantive law governing any Dispute. Any Commonwealth of Puerto Rico arbitration law will not be applicable under this Arbitration clause. If there is a conflict between this Arbitration Procedure and AAA Rules, the rules included in this Agreement will apply. If there is a conflict between this Arbitration Procedure and other terms in the Contract, this Arbitration Procedure will apply.
   
   A single arbiter will resolve the Dispute. The arbiter will honor the privilege claims acknowledged by applicable law and will take reasonable steps to protect the customer’s account information and other proprietary or confidential information, including on the party’s request the use of protective orders to prohibit disclosure outside arbitration.
   
   The arbiter will make the award in writing but will not be required to provide a statement of the reasons unless you or Liberty request one, in which case the arbiter will provide a brief statement of the reasons for his award. If the arbiter makes an adjudication of over $5,000.00, any of the parties can appeal the decision before a panel of three arbiters run by the AAA. The three members of this panel will be chosen according AAA Rules. The party that wishes to appeal the first arbiter’s decision will have thirty (30) days from the date of entry of the final award to file a written notice of appeal. The AAA will then notify the other party that the initial adjudication has been appealed. The three-arbiter panel will issue its decision within a period of one-hundred and twenty (120) days from the appeal notification date. The three-arbiter panel’s decision will be final and binding, except for any appeal rights that exist under the FAA.
9. Arbitration Restrictions: ALL DISPUTES COVERED BY THIS ARBITRATION PROCEDURE MUST BE FILED AND SUBMITTED TO ARBITRATION NO LATER THAN ONE (1) YEAR AFTER THE AGGRIEVED PARTY BECAME AWARE OR SHOULD HAVE BECOME AWARE OF THE ACT OR OMISSION GIVING RISE TO THE DISPUTE. THE FAILURE TO SUBMIT A DISPUTE TO ARBITRATION WITHIN ONE (1) YEAR IS AN ABSOLUTE IMPEDIMENT TO THE INSTITUTION OF ARBITRATION OR ANY OTHER LEGAL PROCEEDING IN ANY FORUM BASED ON THAT DISPUTE. Under this section, a Dispute is deemed to have been submitted to arbitration on the date a formal written arbitration demand is presented at the FAA, and with a copy of the submitted demand to the Company pursuant to the Notice provisions of this Agreement contained in Section 20 of this Agreement.
10. Arbitration Location, Fee Payment and Charges: The arbitration will take place in San Juan, Puerto Rico. Upon receipt of your written arbitration request, Liberty will pay the filing fee for the arbitration, and the arbiters’ costs and expenses. You will be responsible for any additional costs you may incur for the arbitration, including but not limited to attorney or expert fees. If one of the parties chooses to appeal the decision to a three-arbiter panel, the winning party in the appeal will have the right to recover all attorney fees and costs that were incurred in that appeal.
11. Severability: If any clause in this Arbitration Procedure is found to be illegal or unenforceable, that clause will be severed from this Arbitration Procedure, and the rest of this will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, this entire Arbitration Procedure will not be enforceable and the Dispute will be decided by a court or the Puerto Rico Telecommunications Regulatory Board. In the case that this entire Arbitration Procedure is found to be illegal or unenforceable, for any reason, or if a claim is brought in a Dispute that is found to be excluded from this Arbitration Procedure, YOU AND LIBERTY AGREE TO THE MAXIMUM EXTENT PERMITTED BY LAW, TO WAIVE THE RIGHT TO A JURY TRIAL AND CLASS ACTIONS.
12. Exclusions for Small Claims, Telecommunications Regulatory Board Claims, and Other Claims:
    i. You and Company agree that any claim filed by you or by Company that is not aggregated with the claim of any other subscriber, and whose amount in controversy is properly within the jurisdiction of a court which is limited to adjudicating small claims, will not be subject to arbitration.
    ii. Claims where the amount in dispute is valued at less than the cost of AAA fees, disputes about company’s intellectual property, and claims related to theft of their service will not be subject to arbitration.
    iii. All claims that are within the jurisdiction of the Puerto Rico Telecommunications Regulatory Board will not be subject to arbitration, but will be filed with that Board through the formal dispute resolution procedure set forth in Section 12 above.

14. Authorized Representative.

Customer may designate one or more authorized representatives to act on its behalf with respect to the matters described in this Agreement. Any communication made by such authorized representative to Company shall be deemed the communication of Customer to Company, and shall be binding on Customer. Customer represents and warrants that the person executing this Agreement is a duly authorized representative of Customer and is vested with full authority to bind Customer.

15. Indemnification.

You agree to indemnify, defend and hold harmless the Company, its partners, officers, directors, employees, agents, suppliers and affiliates of and from any and all claims, judgments, costs, liabilities, damages and expenses (including attorneys’ fees) suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this Agreement. Your indemnification will survive any termination of this Agreement.

16. Additional Terms and Conditions.

The following are incorporated by reference into this Agreement: Notification of Rights to All of Our Subscribers and our Privacy Policy, which are sent once a year to all of our subscribers, and which can be found on our website business.libertypr.com or at our Customer Services Centers. You agree to read and refer to these additional terms and conditions.

17. Modifications.

Liberty may modify this Agreement, as well as the terms and conditions that are incorporated by reference, at any time and without prior notice, except where otherwise provided by law. By continuing to use our Service(s), you accept and agree to be legally bound by this Agreement, including any modification thereof. If you are not agree to be legally bound by these terms and conditions, or to any modification thereof, you should immediately stop use of the Service(s) and notify our Customer Service Department to terminate the account, subject to any applicable termination fees. The updated version of this Agreement and the terms and conditions that are incorporated by reference can be found on our website, www.libertypr.com and at our Customer Service Centers.

18. 18. Conflicting Versions.

If there is any conflict or potential conflict between the English and Spanish language versions of any term, condition or provision of this Agreement, or any other term, condition or provision incorporated by reference into this Agreement, the Spanish language version shall control the meaning of all such conflicts or potential conflicts.

19. Survival.

All representations, warranties, indemnifications, and limitations of liability contained in this Agreement shall survive the termination of this Agreement and termination of your Service(s).

20. How to Contact Us.

For any inquiries or notices required in connection with this Agreement, you may contact us at:

Liberty Cablevision of Puerto Rico, LLC PO Box. 192296 San Juan, PR 00919 Att. Department Legal

21. Notices.

We will provide you with notices consistent with applicable law. If we provide you with notice of any change, we may provide it by any reasonable means, including with or in your bill, by e-mail, or any other communication permitted by applicable law. Customer agrees that any one of the foregoing methods will constitute sufficient notice, if such notice is necessary. You agree to regularly check your mail, e-mail and all postings on our website and bear the risk of failing to do so. If you give notice to us, it will be deemed given when received by us at the address provided in this Agreement for such notices.

22. Entire Agreement.

This Agreement and the other documents incorporated by reference constitute the entire agreement and understanding between Customer and Company with respect to the subject matter of this Agreement, and replace all prior written or verbal agreements. If any term or condition of this Agreement is held to be unenforceable by a court, tribunal or arbitrator, the remainder of the Agreement shall not be affected and shall remain valid and enforceable to the fullest extent permitted by law. The Company does not waive any provision or right if it fails to strictly enforce performance of any provision of this Agreement. Neither the course of conduct between you and us, nor trade practice, shall act to modify any provision of this Agreement.

23. Governing Law.

This Agreement is and shall be governed by and construed in accordance with the applicable federal laws or the laws of the Commonwealth of Puerto Rico.

24. Force Majeure.

Company shall not be liable for any delay or failure of performance or Company Equipment due to causes beyond its control, including, but not limited to: acts of God, natural disaster, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action or request of the United States government or of any other government, including state and local governments having or claiming jurisdiction over the Company, or of any department, agency, commission, bureau, corporation or other instrumentality of any one or more of these federal, state or local governments or of any military authority; preemption of existing service in compliance with national emergencies, acts of terrorism, insurrections, riots, wars, unavailability of rights-of-way, material shortages, strikes, lockouts or work stoppages.

25. Assignment.

You may not assign this Agreement, the Service(s), or Company Equipment. You agree to notify us immediately of any changes of ownership or occupancy of the Service Location. We may freely assign our rights and obligations under this Agreement with or without notice to you. If you request to transfer your account to another Service Location, Liberty may change the Service(s) to which you are subscribe, to the package of services existing at that moment.

We may freely assign our rights and obligations under this Agreement with or without notice to you.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VOICE SERVICE (“Voice over IP” or VoIP”).

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Voice Service.

26. USAGE BILLING

1. Per-Call and Measured-Call Charges. Calling plans billed on a flat monthly fee basis may not include certain call types. These call types will instead be charged on a per-call (e.g., operator services) or a measured basis (e.g., international calls). For billing purposes, a measured call begins when the carrier of the receiving party returns signaling to our network that the call has been answered and it ends when one of the parties disconnects the call. Measured calls are recorded in whole minutes, with partial minutes rounded up to the next whole minute. If the computed charge for a measured call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. Please contact us for information on per-call charges. If you believe the Service is being used for fraudulent purposes, contrary to the law, in violation of this Agreement, or for any other reason consistent with the terms of the law or this Agreement you may ask the Company to block all toll (long-distance) calls from the network. In the event of fraudulent or other unauthorized use of the Services from the Service Location, you remain responsible for all charges incurred prior to the time you ask the Company to block toll calls.
2. Third-Party Charges. Voice Services may allow you to access information and other service providers (e.g., services accessible through 800, 888, 877 and 900 numbers), and other third-party providers. You acknowledge that you may incur charges with such providers that are separate and apart from the amounts charged by us. You agree that all charges payable to third parties, including all applicable taxes, are your sole responsibility.
3. Notwithstanding anything to the contrary in the Agreement, some providers (e.g., those involved in calls to foreign countries) charge for a completed call when the called party’s line rings or after a certain number of rings. If such a provider charges Company, as if such a call were answered by the called party, Company will charge Customer for a completed call.

27. LIMITATIONS OF 911/E911 DIALING

The Company’s Voice Service includes 911/Enhanced 911 functions (“911/E911”) that may differ from 911/E911 functions furnished by traditional telephone service providers. As such, the 911/E911 Services may have certain limitations. CAREFULLY READ THE INFORMATION BELOW. YOU ACKNOWLEDGE AND ACCEPT ANY LIMITATIONS ON 911/E911. YOU AGREE TO CONVEY THESE LIMITATIONS TO ALL PERSONS WHO MAY HAVE OCCASION TO PLACE CALLS OVER THE SERVICES. If you have any questions about 911/E911, call Customer Service Center at the number listed at the end of this document or write to us to the address provided in section 20 of the Agreement.

1. Correct Address: In order for your 911/E911 calls to be properly directed to emergency services, we must have the correct address for the Service Location. If you move the Voice Service to a different Premise without our approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the wrong address and/or the Voice Service (including 911/E911) may fail altogether. Therefore, you must call Customer Service at the number listed at the end of this document before you move the Voice Service to a new address. All changes in service address require our prior approval. Customer must in the initial or a subsequent Service Order request the assignment of Emergency Location Information numbers and provide location information within a multitenant environment for each number exactly as it should appear to the 911 call taker. Customer is solely responsible for programming its telephone system to map each location to one of these numbers, and for updating the system as necessary to reflect moves or additions of stations within the Service Location. Customer acknowledges and understands that it, and not the Company, bears sole responsibility to ensure that it identifies and complies with any laws requiring the provision of specific location information, and any failure to do so is a breach of the Agreement. YOU UNDERSTAND AND ACKNOWLEDGE THAT COMPANY WILL NEED SEVERAL BUSINESS DAYS TO UPDATE YOUR SERVICE ADDRESS IN THE E911 SYSTEM SO THAT YOUR 911/E911 CALLS CAN BE PROPERLY DIRECTED.
2. Service Interruptions: Access to 911/E911 requires that your Voice Service is active and that you have electrical power connected to your MTA (multimedia terminal adapter). YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY LOSE ACCESS TO AND USE OF VOICE SERVICE, INCLUDING 911/E911, UNDER CERTAIN CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO THE FOLLOWING: (i) IF OUR NETWORK OR FACILITIES ARE NOT OPERATING; (ii) IF ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND THE MODEM DOES NOT HAVE A BATTERY BACKUP; (iii) IF THE ELECTRICAL POWER TO THE MODEM IS INTERRUPTED AND ANY BATTERY BACKUP IS EXHAUSTED OR FAILS; or (IV) YOUR SERVICE HAS BEEN SUSPENDED OR IS NOT PROPERLY FUNCTIONING. You also understand and acknowledge that battery backup may provide power for only a limited time, that the performance of the battery backup is not guaranteed, and that if the battery is exhausted, the Voice Service will not function until normal power is restored. You understand and acknowledge that your MTA may not have battery backup or another power source of its own. Furthermore, calls, including calls to 911/E911, may not be completed if there is a problem with network facilities, including network congestion, network or network equipment failure, or another technical problem.
3. Suspension and Termination by Company: You understand and acknowledge that all Voice Service, including 911/E911, as well as all online features of Voice Service, where we make these features available, will be disabled if your account is suspended or terminated.

28. Limitation on Liability and Indemnification.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE, INABILITY TO DIAL 911 USING THE SERVICES, OR INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS COMPANY AND ITS SERVICE PROVIDERS FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS, AND EXPENSES (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY FEES) BY, OR ON BEHALF OF, YOU OR ANY THIRD PARTY OR USER OF THE SERVICES RELATING TO THE FAILURE OR OUTAGE OF THE SERVICES, INCLUDING THOSE RELATED TO 911/E911 SERVICES PROVIDED TO YOU IN CONNECTION WITH THE SERVICES.

29. Acceptable Use and Additional Use Restrictions.

Except as otherwise provided in the General Terms and Conditions, Voice Service may only be used at Service Location(s) where such service is installed by Company. Customer understands and acknowledges that if Customer attempts to install or use the Company Equipment or Voice Service at another location, Voice Service, including but not limited to 911/E911, may fail to function or may function improperly. It will be considered a material violation of the Agreement if Customer moves Voice Service to another location without first notifying Company. Customer expressly agrees not to use Voice Service for auto-dialing, continuous or extensive call forwarding, telemarketing (including without limitation charitable or political solicitations or polling), fax or voicemail broadcasting or blasting, or for any other use that results in excessive usage inconsistent with standard commercial calling patterns. If Company determines, in its sole discretion, that Customer’s use of Voice Service is excessive, or otherwise in violation of this Agreement, Company reserves the right, among other things, to (i) immediately and without notice to terminate or modify the Services and (ii) to assess additional charges for each month in which excessive usage occurred. Further, we may suspend the account or accounts involved and/or block long distance calling that potentially violates this Agreement. You expressly authorize and consent to the Company and its supplier’s cooperation with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) other network or service suppliers in order to enforce this Agreement. Upon termination of your Service account, the Company is authorized to delete any voice mail associated with your account (and any secondary accounts). The failure of the Company or its suppliers to enforce this Agreement, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Agreement is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

30. Equipment.

1. Handset and Wiring: In order to use the Voice Services, you are required to provide certain Customer Equipment such as a phone handset or equivalent, phone inside wire and outlets, and a powered electrical outlet. If we cannot get access to your inside phone wiring, you will need a cordless phone to use our Services throughout the Service Location.
2. MTA: To use the Voice Services, you will also need an MTA (multimedia terminal adapter) certified by us as compatible with the Services. You can lease an MTA from us, in which case it is Company Equipment. We may permit you to use the Services with an MTA which you have purchased, in which case the MTA will be Customer Equipment. Depending on availability in your area, you may have an option to install the MTA yourself, or to have us install it for you. You agree to keep the MTA plugged into a working electrical power outlet at all times.
3. Incompatible Equipment and Services: You acknowledge and understand that equipment, including but not limited to alarm or security systems that make automatic phone calls; medical monitoring devices; certain fax machines; electronic monitoring bracelets; and certain “dial-up” modems; (ii) rotary-dial phone handsets, pulse-dial phone handsets, and models of other voice-related communications equipment such as answering machines and traditional Caller ID units; (iii) dial around (10-10) calling; 976, 900, 700, or 500 number calling; (v) 211, 311, 511, or 811 calling; and (vi) other call types not expressly set forth in our product literature (e.g., shoreto-ship calling and outbound satellite calling).
4. BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS AGAINST THE COMPANY AND ITS SERVICE PROVIDERS, FOR INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY BETWEEN THE COMPANY EQUIPMENT OR THE SERVICES AND ANY OTHER SERVICE, SYSTEMS, OR EQUIPMENT. IN THE EVENT OF SUCH INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY, YOUR SOLE REMEDY SHALL BE TO TERMINATE THE SERVICES IN ACCORDANCE WITH THE AGREEMENT, SUBJECT TO ANY EARLY TERMINATION FEES

31. Call Trace Services.

The Company will provide Call Trace Service (“Call Trace”) upon request from its customers or law enforcement agencies. Call Trace protects you against harassment from another caller, by tracing their number. Call Trace automatically initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you. Your phone is already equipped for Call Trace, simply press *57 to activate. Charges and fees for using Call Trace may vary.

If a Customer requests or activates (through special dialing code) a Call Trace, Company will conduct the Call Trace for the Customer. Customer must immediately notify Company’s Customer Service that a Call Trace has been activated. However, Company will not release the results of a Call Trace effort to its Customer. Company must refer all information captured by a Call Trace to the appropriate law enforcement agency and direct the customer to work directly with the law enforcement agency.

The information obtained from the Call Trace will be available only to law enforcement officials with either a valid subpoena or another valid legal authorization. The subpoena or other authorization must be in writing unless there is an emergency situation which means any situation presenting an imminent risk of substantial bodily harm, death, or abduction.

IF YOU ARE A CUSTOMER WITH AN EMERGENCY, DO NOT CALL COMPANY – CALL 911 IMMEDIATELY.

32. Caller ID Blocking.

Caller ID Blocking prevents the telephone number from being delivered to the person receiving the call. It does not block information from being forwarded when calling certain telephone numbers, such as 911, 800/888 or 900 numbers. The words "Private" or "Anonymous" appear on the display unit or telephone set display screen when Caller ID Blocking is in effect.

Caller ID Blocking may be provided on a per call basis. Caller ID Blocking is automatically provided on all access lines in the service area at no charge on a per call basis. If available Customer may elect to order Caller ID Blocking per line, which may be subject to additional recurring charge and nonrecurring charges.

33. You assume the risk of high-risk activities.

The Voice Services are not represented as fail-safe. They are not designed for use in situations where error-free or uninterrupted service is essential. You expressly assume the risk of any damages from high-risk activities involving vital communications in which an error or interruption in the Services could lead to material injury to business, persons, property, or the environment.

34. Transfer of Your Phone Number (“Number Portability”).

1. Switching to Company from another provider: If you are switching to our Services from another service provider, you will cooperate fully with the Company and provide promptly all information, including the pin number and a letter of authorization or other documentation, as requested by the Company in connection with the processing of your order for Service. You authorize the Company to notify your current telephone service provider of your decision to switch your local toll and long distance services to the Service, and you represent you are authorized to take such actions. In addition to the conditions set forth above, the additional limitations may apply: you may transfer your existing phone number (if any) to our Services, provided that (i) you request the phone number transfer when you place your order for our Services, authorizing the Company to request on your behalf the transfer of your existing phone number and after the installation service visit; (ii) your current service provider releases your existing phone number, at our request, without delay or charge; (iii) transfer of your existing phone number to our Services would not, in our view, violate applicable law or our processes and procedures; (iv) you acknowledge and agree that if your MTA is set up before the date that the number transfer becomes effective (“Port Effective Date”), you may only be able to make limited outgoing calls over the phone that you have connected to the MTA. In that event, you should keep another phone connected to an existing phone extension at your Service Location to receive incoming calls until the Port Effective Date, after which you will be able both to make and to receive calls using our Services; and (v) you acknowledge and agree that to avoid an interruption in your phone service, it is extremely important that you have the MTA installed on or before the Port Effective Date. Your existing phone service for the number you are transferring will be disconnected on the Port Effective Date; if your MTA is not yet activated, you will not have access to our Services. Therefore, you will not have service for that phone number.
2. Switching from Company to another provider: To transfer your phone number from Company to another service provider, you must place the transfer order through your new service provider and terminate the Service with Liberty, subject to any early termination fee. Requesting a service from another provider and the transfer or portability of your number with Liberty, does not automatically cancel your Agreement with the Company.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO INTERNET SERVICES

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Internet Service.

35. General.

You are responsible for all Internet activity originating from your or others’ use of your Services. You agree to ensure that all use of your Service(s) complies fully with this Agreement. You are solely responsible for protecting the confidentiality of your screen names, passwords, PINs, parental controls, and other security measures, and we shall have no liability for your failure to do so.

36. Equipment and Software Installation.

We will install a cable modem and other Company Equipment and software, unless you request otherwise. You and persons authorized by you may use the Internet Service within the service address, under any password or screen name available to you, provided that you shall be responsible for all use of your Services.

37. Acceptable Use Policy.

Customer shall comply with all of the Company’s standards for acceptable use with respect to Internet Service and shall refrain from any and all illegal and/or inappropriate activities, including, without limitation, as outlined in Liberty’s Internet Acceptable Use Policy for Business Customers, which will be updated from time to time and the latest version will supersede all prior versions. The latest version of our Acceptable Use Policy is available on our website business.libertypr.com. Customer agrees periodically to review the Acceptable Use Policy on our website to assure familiarity with the most recent version.

38. . Intellectual Property Rights.

1. Lawful purposes only: You shall use the Services for lawful purposes only. You shall not post or transmit through the Services any material (including any message or series of messages) that violates or infringes in any way upon the rights of others (including copyrights, patents, marks, trade secrets or proprietary rights), that is unlawful, threatening, abusive, obstructive, harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law. For more information, please refer to our Copyright Policy available on our website.
2. No Resale: Advertising, reselling, reuse, any solicitation with respect to products or services, using the Services for operation as an ISP or for the hosting of websites other than as expressly permitted under this Agreement, or use of any form of transmitter or WAN that enables persons outside your service address to use the Services, is strictly prohibited without express written approval from Company and a contract for payment of related fees.
3. Copyright: Our Internet Services contain copyrighted material, protected marks and other proprietary information. You may download copyrighted material solely as permitted by law. Except as otherwise permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material will be permitted without the express prior written consent of the third party owner and, where applicable, the Company. In the event of repeat instances of copyright infringement by you, we may suspend or terminate your Service in accordance with our Copyright Policy. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution or copyright you assume all risks regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.
4. Ownership of Addresses: You acknowledge that use of the Internet Service does not give you any ownership or other rights in any Internet/on-line addresses provided to you, including, but not limited to, Internet Protocol (“IP”) addresses, e-mail addresses, and Web addresses. We may modify or change these addresses at any time without notice and shall in no way be required to compensate you for these changes. Upon termination of an Internet Service account, we reserve the right permanently to delete or remove any or all addresses associated with the account.

39. Speed, Bandwidth, Data Storage and Other Limitations.

Company makes no representation regarding the speed of the Internet Service. Actual speeds may vary and are not guaranteed. Many factors affect speed including, without limitation, the number of workstations using a single connection, cable plant conditions and maintenance activities, available bandwidth on networks owned by third parties hosting the Internet, the location of Customer and Company Equipment, the physical structure of the Service Location, if the connection is via Ethernet cable or wireless, among others. Customer agrees to comply with Company’s bandwidth, data storage and other limitations of Internet Service as may be established and modified by Company from time to time. Company’s Internet Service may include a specific allowance of bandwidth consumption for use during each of your monthly billing cycles at no additional charge. Consumption of bandwidth in excess of the allowance may be charged an additional amount at the rates stated on your bill. If limitations are imposed, unused amounts of the bandwidth allowance will expire at the end of the monthly billing cycle and do not carry over to subsequent billing cycles. If Company decides to include a specific allowance of bandwidth consumption, it is your responsibility to secure your personal network, and monitor and manage your bandwidth usage by using an online usage monitor which will be made available through your individual account at mi.libertypr.com. Customer agrees that its bandwidth usage activity will not improperly restrict, inhibit or degrade any other user’s use of the High Speed Internet Service, nor represent (in Company’s sole judgment) an unusually large burden on the network. Customer also agrees that its activity will not restrict, inhibit, disrupt, degrade or impede Company’s ability to deliver and track its High Speed Internet Service, backbone, network nodes and/or other network services.

. Risks of Internet Access.

Use of Company’s Internet Service presents certain risks for which the Company cannot be responsible, including without limitation:

1. Computer File Backup: You understand and accept the risks if you decide not to back up files. Neither Company nor its service providers shall have any liability whatsoever for any damage to or loss of any software, files, or data.
2. Viruses: Websites visited or data received through the Service may contain viruses. It is your sole responsibility to take appropriate precautions to protect against damage to or destruction of hardware, software, files and data. Company may, but is not obligated to, run third party virus check software on your computer prior to installing software related to the Service. Company does not represent or warrant that doing so will detect or correct any or all viruses. Company may, but is not required to, suspend or terminate availability of the Service if a virus is found to be present on any user’s system or in any communications sent or received through the Service.
3. Unauthorized Access to Your Computer and Files: Inherent in Internet access is the risk that unauthorized persons will use your Service or gain access to your computer and to the software, files, personal information and other data stored or transmitted by you, install a “bot” on or otherwise “hijack” your computer or harm or misappropriate your computer, systems and files in some other way. Usage of the Service is at your sole risk, and you are responsible for the security of your computer, equipment, information and data traffic. Company shall have no liability whatsoever if third parties intercept data transmissions by or to you or otherwise gain access to or misuse your computer, other equipment, files or account.
4. Eavesdropping and Customer Equipment Security: The public Internet is used by numerous persons or entities including, without limitation, other subscribers to our Internet Service. As is the case with all shared networks like the public Internet, there is a risk that you could be subject to “eavesdropping.” This means that other persons or entities may be able to access and/or monitor your use of the Services. If you post, store, transmit, or disseminate any sensitive or confidential information, you do so at your sole risk. You acknowledge that when using the Services there are certain applications and techniques that may be used by other persons or entities to gain access to Customer’s Equipment. You are solely responsible for the security of the Customer Equipment or any other equipment you choose to use in connection with the Services, including without limitation any data stored on such equipment. NEITHER COMPANY NOR ITS AFFILIATES OR AGENTS SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS ARISING OUT OF OR OTHERWISE RELATING TO SUCH ACTIONS BY YOU OR OTHERS, THE USE OF SUCH APPLICATIONS BY YOU, OR THE ACCESS BY OTHERS TO THE CUSTOMER EQUIPMENT OR OTHER EQUIPMENT OF YOURS. Questions or complaints regarding content or material should be addressed to the content or material provider. You acknowledge that software programs are commercially available that claim to be capable of encryption or anonymization. We make no representation or warrant regarding the effectiveness of these programs.
5. Company Actions to Protect Company’s Network: Company reserves the right to take actions to protect the security and integrity of its network and resources that are consistent with applicable law. These actions may affect your Service, your computer, software, files, personal information and other data stored or transmitted by you.
6. Exposure to Inappropriate Content: There may be content available through the Internet which is illegal, violates third party property or other rights or is offensive. Company is not responsible for the content contained on the Internet or otherwise available through the Service. Company shall not be liable for any claims, losses, actions, damages, suits or proceedings arising out of, or otherwise relating to, such content.

ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO VIDEO SERVICE (“Cable TV”)

In addition to the General Terms and Conditions above, the following terms and conditions are specifically applicable to a Customer who subscribes to the Company’s Video Service

41. Redistribution Limits.

Customer hereby acknowledges and agrees that Company does not have the absolute right to distribute pay-per-view video programming (including programming such as sporting events) and certain premium video services to commercial establishments. Therefore, Customer agrees that it shall not exhibit nor assist in the exhibition of any such programming unless explicitly authorized to do so, in advance and in writing, by Company and the applicable program or event distributor. In requesting such explicit authorization, Customer agrees to identify itself as a commercial establishment. Customer shall not, and shall not authorize or permit any other person to, and shall take all reasonable measures to prevent: (i) copy, record, dub, duplicate, alter or make or manufacture any recordings or other reproductions of the video service (or any part thereof); (ii) transmit the video service by any television or radio broadcast or by any other means or use the video service (or any part thereof) outside of the Service Locations(s). Customer acknowledges that such duplication or reproduction may subject Customer to criminal penalties under applicable copyright and/or trademark laws. Customer agrees to not move any Company Equipment from another location to any Service Location, or from any Service Location to any other location. Customer further agrees not to undertake any activity related to the unauthorized reception of the video service at any Service Locations.

42. Additional Licenses.

Customer shall not, and shall not authorize or permit any other person to (i) charge a cover charge or admission fee to the Service Location(s) at the time the video service (or any part thereof) is being or is to be performed therein; (ii) permit dancing, skating or other similar forms of entertainment or physical activity in conjunction with the performance of the video service (or any part thereof) unless Customer has obtained all necessary licenses and authorizations from the applicable copyright owners (Customer acknowledges and agrees that it shall be solely responsible for the payment of any charges or fees in connection therewith); or (iii) insert any commercial announcements into the video service, or interrupt any performance of the video service for the making of any commercial announcements, except that public address commercial announcements may be made concerning goods or services sold or offered to the public at the Service Location provided that no compensation (whether in money or in any other form) is paid by any person or entity, directly or indirectly, for such announcements unless pursuant to a separate written agreement which permits store-casting or ad-casting. Customer acknowledges and understands Customer may be responsible for additional music licensing or copyright fees for music contained in any or all of the Services, including, but not limited to the video service.

43. Provision of Service: Video Services Only.

Video Service, including without limitation HD DVR service, is for private commercial viewing venues only, and is not for use in public viewing areas such as bars, restaurants, fitness centers or at residential addresses. Further, Customer acknowledges and agrees that Company has the right at any time to preempt, without prior notice, specific programs and to determine what substitute programming, if any, shall be made available. As to Video Service only, Company may in its discretion make additions, deletions or modifications to its channel line-up without liability to Customer or anyone claiming through Customer. Company shall not be liable for failure to deliver any programming, which is caused, by the failure of the programmer to deliver or make such programming available to Company or any other reason beyond the reasonable control of Company.

44. Additional Sets.

Customer agrees not to add additional sets or disturb, alter or remove any portion of the Company Equipment. Any unauthorized connection or other tampering with the video service or Company Equipment shall be cause for disconnection of the applicable Service, legal action and Company shall be entitled to recover damages, including, but not limited to, the value of any Services illegally obtained plus reasonable collection costs including reasonable attorney’s fees.

45. Equipment.

1. Set-Top Boxes: Some models of TV receivers or Digital Video Recorders (DVR) may not be able to receive all of the channels offered on our system. We rent set-top boxes, and CableCARD set-top boxes may be available for purchase from retail outlets in some areas. If your Service is received through a set-top box, you may not be able to use special features and functions on TVs and DVRs. For example, some set-top boxes may not be compatible with TV or DVR features that allow you to view a program on one channel while simultaneously recording a program on another channel; record two or more consecutive programs that appear on different channels; or use advanced picture generation and display features such as “Picture-in-Picture.”
2. Additional Set-Top Boxes: To independently tune additional televisions or broadcast devices within your business, a separate set-top box may be required for each television. We will charge you a monthly fee for each additional set-top box added to your account.
3. CableCARDs: You may lease a conditional access card (“CableCARD”) from us. You grant Liberty and our agents the right to insert CableCARDs and other hardware in the Customer Equipment, send software and/or downloads to the Customer Equipment and install, configure, maintain, inspect and upgrade the Customer Equipment. In addition to the indemnification obligations contained elsewhere in this Agreement, Customers using the video service agree to indemnify and hold Company harmless from any and all demands, claims, suits, costs of defense, reasonable attorney’s fees, witness fees and other expenses for claims relating to or resulting from the unauthorized distribution and/or exhibition of the video service, including without limitation, pay-per-view video programming and premium video services.

46. Downloads.

We reserve the right to alter software in the Customer Equipment, and provide content to DVR products, through periodic downloads. We will use commercially reasonable efforts to schedule these downloads in a manner that result in the least amount of interference with or interruption to your Service.

We care about your privacy

Liberty Cablevision of Puerto Rico LLC (“Liberty”) is committed to protecting our customers’ privacy. We want you to be confident in the knowledge that we treat your personally identifiable information (“PII”) with care and in accordance with our obligations under applicable data protection and privacy laws. This Privacy Policy (the “Policy”) is provided to inform you of our practices regarding Liberty’s collection, use, protection and disclosure of your PII in the course of providing our cable television, Internet and telephone services (individually and collectively, the “Service”) to you.

This Policy does not apply to information that may be collected through our website, www.libertypr.com, or any other products, services, or websites, even if accessed through our Services and even if co-branded with the Services Liberty provides. Our products and services may contain links to other companies’ websites and services which they offer; these companies may have privacy policies of their own. We recommend that you read the privacy policies of such third parties. We are not responsible for the privacy practices or content of any such third parties’ products or third parties’ services.

As required by federal law, we will notify you of our Privacy Policy annually, however we may update this Policy more frequently. If we do, we will provide you with access to the most recent version by posting it on our website at www.libertypr.com (the “Website”). We encourage you to review our policies (including our Acceptable Use Policy and any applicable Service Agreement) by visiting our Website periodically. Any updates are effective as of the date first published on www.libertypr.com. If at any time you find this Policy unacceptable, you should cancel your Services.

Information We Collect

When you subscribe to and use our Services, Liberty collects certain types of information about you, as described below. We may collect this information: (1) directly from you when you provide it to us, such as when you purchase products or services, fill out a form on our website, send us an e-mail, or respond to a survey; (2) automatically when you use an interactive or transactional service or television viewing controls; or (3) from third parties.

• Personally Identifiable Information – In providing our Services, we sometimes collect personally identifiable information, such as your name, physical address, telephone numbers, social security number, driver's license number, and e-mail addresses ("personally identifiable information" or “PII”). The type of personally identifiable information we collect may change depending on the Services you subscribe to. PII does not include aggregate information or information that, by itself, cannot be used to identify you (i.e., “non-personally identifiable information” or “Non-PII”).
• Other Information – We also collect non-personally identifiable information, including usage statistics, traffic data, the domain names and IP addresses of our Internet Service customers, device identifiers and other information. This information will be treated as personally identifiable information when it is associated or otherwise combined with information that can identify you.
• Cable Television Services – For certain cable television services, such as pay-per-view, video-on-demand and interactive cable services, we collect personally identifiable information in the form of usage information for billing, programming and related purposes, including information about your video selections. We treat this information as confidential. Unless you consent, we will not use this information to identify you to third parties other than vendors and business partners who are restricted from using such information for their own purposes, or as set forth in the section of this Policy titled: “How We Share Your Information.” We use this information to make recommendations to you and for other purposes, such as to market new or additional services to you. We may collect viewing information that does not identify you personally for any reason, including determining which programs are most popular, how many people are watching the show, which system features are used most often and to make customized recommendations to you.
• Internet Services – Like most Internet service providers, we automatically collect and associate with your account certain information concerning your use of our Internet service, such as the Internet Protocol (IP) address(es) assigned (an identifier assigned to your computer while online), MAC addresses (individual equipment identifiers) of equipment that is used, bandwidth used, system and connection performance, browsers used, dates and times of access, and Internet resource requests. Some of this information may identify those customers who have downloaded certain materials or accessed certain websites.
• Telephone Services – In providing telephone services, we collect subscriber list information, which is limited to your name, address and telephone number. We also collect information about the quantity, technical configuration, type, destination, location, and amount of your use of the VoIP services and information contained on your telephone bill concerning the type of phone services and features you receive, as well as other information on your bills. That information is known as customer proprietary network information or “CPNI.” CPNI does not include subscriber list information by itself.

How We Use Your Information

• To provide our products and services to you. We consider your personally identifiable information to be confidential, and use it to provide our Services and for related purposes, including and without limitation, to detect and protect against fraud and the unauthorized use of our Services, to provide you with personalized content, to process and respond to your inquiries, to administer disputes, to improve our Services, as otherwise set forth in this Privacy Policy, and to enforce our legal rights, including your agreement(s) to receive the Service(s).
• To enhance our products and services. We may use audience measurement and other demographic data to improve our cable television service and other services and make programming and advertising more relevant to our customers. We may also use this information to distribute and deliver relevant programming and advertising to you without disclosing personally identifiable information about you to programmers or advertisers.
• To present new products and services. We may use your information to deliver to you opportunities to purchase certain goods and services, and to select and deliver advertisements that are relevant to your interests, and we may share your name and address with our partners, such as advertisers, promoters, application providers or app stores (all referred to herein as “Commerce Partners”) for use in their marketing, subject to your ability to limit certain uses and disclosures. In addition to fulfilling your request, Commerce Partners may also use PII to send you other information in which you might be interested. The use of PII by Commerce Partners will be governed by their respective privacy policies, which you should refer to in the event that you have any queries regarding how our Commerce Partners might use your PII.
• To manage our performance. We may use PII when asking for feedback in respect of the performance of our products and services, our customer care service and our maintenance and operations. Where allowed by applicable law, we may use information related to your use and access to our products and services for purposes of traffic management, customer inquiries and prevention or detection of fraud. Where allowed by applicable law, we may also monitor and record our communications with you, including e-mails and phone conversations, for training purposes, quality assurance and to record details about the products and services you order from us.
• Other Uses: Liberty may use Non-PII from any Service for any reason and share it freely with affiliates, partners and other third parties, including advertisers, content providers, audience measurement and market research firms. These firms may combine this information with information about you or your community (such as the information that merchants use in delivering catalogs by mail, or census information about neighborhoods) to generate audience analysis data and for other permitted purposes. Audience analysis helps us and the program networks we carry decide on which programs and channels to carry and to improve our cable television services. We also may use this information to provide a more personalized experience by directing advertisers to channels that produce more sales as they consider, design, and evaluate advertising campaigns. This information may then be further aggregated (combined with information from many other users), and may include information such as traffic patterns, trends in connection with various types of transactions, and other information.

How We Share Your Information

Liberty may disclose your personally identifiable information and other information it collects to another entity (i) when it is necessary to render, or conduct a legitimate business activity related to the Services we provide to you, such as outsourcing one or more business functions, to confirm or update information provided by you or as a part of a sale of assets as described below; (ii) as required by law or legal process; (iii) for mailing list or other purposes, subject to your ability to restrict this disclosure; or (iv) as otherwise authorized by you. When we provide your information to a third party for purposes of outsourcing one or more business functions, we will restrict such entity’s use of your information to the purposes for which it is disclosed and will prohibit such entity from further disclosure or use of the PII obtained from us. We may share your PII with any parent company, subsidiaries, or other companies under common control (collectively "Affiliates"). In such event, we will require our Affiliates to honor this Policy.

• Law Enforcement and Governmental Entities: If allowed by and after complying with information about you to representatives of government or to comply with valid legal process. In these situations, Liberty may be required to disclose personally identifiable information about a customer without the customer's consent and without notice to the customer. Law enforcement agencies may, by federal or state court order, and without notice to you, obtain the right to install a device that monitors your Internet and e-mail use, including addresses of email sent and received and in some cases the content of those communications; and/or your use of our telephone service, including listings of incoming and outgoing calls and in some cases the content of those calls. In some instances where there are valid legal requests for or orders for disclosure of your information, we may notify you of the requests or orders and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.
• Protection of Others and Our Rights: We may also use or disclose personally identifiable information about you without your consent (a) to protect our customers, employees, or property, (b) in emergency situations, (c) to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies and/or (d) as otherwise required by law, for example, as part of a regulatory proceeding.
• Sale or Merger: In the future, we may sell some or all of our assets. In the event of a sale of our assets including our database(s), the information collected by Liberty will be transferred. We may also combine personally identifiable information that we collect, as described above, with personally identifiable information obtained from third parties for our own use to better understand our customers and provide more relevant Services.
• Internet Services: We may use automated processes to scan incoming and outgoing email messages to, for example, identify and filter out likely spam or harmful messages. We do not read or intentionally disclose the content of your email messages or other online communications except for purposes of support, maintenance, legal compliance, emergency situations and as otherwise set forth in this Privacy Policy.
• Telephone Services: Liberty will only use, disclose, or permit access to your CPNI as required by law or as approved by you, and as necessary to provide communications services or other services necessary to, or used in, the provision of the communications service. Liberty may disclose to third parties your personally identifiable information in connection with features and services such as Caller ID and directory services.
• Commerce Partners and Other Third Parties: When you elect to participate in a special offer or engage in a transaction presented by us but provided by our Commerce Partners, we may disclose PII to such Commerce Partners when relevant. For more details please refer to Section “How We Share Your Information.” Federal law allows Liberty to disclose limited personally identifiable information, including your name, address and level of service, to other non-affiliated entities for “mailing list” or other purposes that may or may not relate to the Services, unless you object to such disclosure in advance. Any disclosure that we make under this exception will not reveal, directly or indirectly, the extent of your viewing or other use of the Services or the nature of any transaction you make over the Liberty cable system.
• Third Party Websites and Services: Since we cannot control websites or Internet services operated by third parties that you may visit through use of our Services, we recommend that you review the terms of service and privacy policies of those websites and services.
• Child Exploitation: We are required by law to report any evidence we may have or become aware of relating to violations of laws concerning child exploitation.

How do we protect personally identifiable information?

• We work very hard to protect your privacy and have taken key steps in protecting it. We protect against the loss, misuse and alteration of the personally identifiable information we collect through the use of appropriate administrative, technical and physical safeguards. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.

How long do we keep personally identifiable information?

How to Access Your Information

You may check the accuracy of your personally identifiable information in your account by calling our administrative offices at (787) 657-3050 and/or e-mailing us at servicio@libertypr.com. In most cases, the personally identifiable information contained in these records consists solely of billing and account information. You may also examine the records containing your personally identifiable information by contacting us at the number or email address above and setting up an appointment. If you wish to inspect our records containing your PII, our offices are open from 9:00 am to 6:00 pm on Monday through Friday, excluding holidays. If your review reveals an error in our records, Liberty will correct it. You will only be permitted to examine records that contain personally identifiable information about your account.

How can you contact us about this Policy?

If you have any comments or queries concerning this Policy or you wish to request access to the PII that we hold on you then please contact our Privacy Officer at servicio@libertypr.com.

Your Choices Regarding the Use and Disclosure of Your Information

You have the right to prohibit or limit certain kinds of disclosures and marketing. You may contact us at Liberty Cablevision of Puerto Rico, Marketing Department, P.O. Box 192296 San Juan, PR 00919-2296 or to servicio@libertypr.com to ask us to put your name on our internal company “do not call” and “do not mail” lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request. Similarly, you may always opt-out of receiving future e-mail marketing messages from Liberty by clicking on the link in the applicable marketing email and following the instructions provided there.

You also have the right to prohibit or limit disclosure of your personally identifiable information for “mailing list” or other purposes as described above in this Policy. To restrict such disclosures, you may contact us online at servicio@libertypr.com, or at the mailing address located on your billing statement. Please include your name, address and account number when contacting us for this purpose.

Your Enforcement Rights

You may enforce the limitations imposed on us by federal law with respect to the collection and disclosure of your personally identifiable information collected through the provision of our service, through a civil action under federal law, in addition to other rights and remedies that may be available to you under federal or other applicable laws.

Special Notice Concerning Customer Proprietary Network Information

If you subscribe to a Liberty service classified as a “telecommunications service,” federal law creates separate protections with respect to information known as “customer proprietary network information” or “CPNI.”

CPNI refers to the quantity, technical configuration, type, destination, location, and amount of your use of a telecommunications service that is made available to us solely by virtue of our relationship with you, as a customer. CPNI also includes information in your bills pertaining to your telephone service, as described in this Policy. CPNI does not include subscriber list information, such as your name, address and telephone number or other information that has beenpublished in any directory format. Examples of CPNI include information about your phone service found on your monthly telephone bill, your current telephone charges, your long distance and local service billing records, directory assistance charges, usage data, and calling records.

In providing telephone services, we collect subscriber list information, which is limited to your name, address and telephone number. We also collect information about the quantity, technical configuration, type, destination, location, and amount of your use of the telephone services and information contained on your telephone bill. That information is known as customer proprietary network information or “CPNI” and is subject to additional privacy protections. CPNI does not include subscriber list information, by itself. Examples of CPNI include information typically available from details on a customer's monthly telephone bill -- the type of line, technical characteristics, class of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data, and calling patterns.

For your protection, we will not disclose your call detail records over the phone to an inbound caller unless you provide a password to authenticate our identity. We will also require the use of a password to log into accounts where you can view your CPNI online. We will use, disclose, or permit access to CPNI to provide you with the services to which you subscribe, including for use in directories; to bill and collect for communications services; to protect our rights or property, or to protect users or other carriers or service providers from fraudulent, abusive or unlawful use of, or subscription to, such services; to provide inside wiring installation, maintenance, or repair services; as required by law; or as expressly authorized by the customer. Although federal law permits us to use CPNI for certain marketing, we have elected not to use such information for marketing services outside of the family of services to which you already subscribe. We also do not provide or sell your CPNI to any third party for marketing activities.

Pursuant to an order of the Federal Communications Commission (the “FCC”), certain information relating to your use of our broadband Internet Service is subject to associated additional privacy protections and use restrictions. In the absence of specific guidance from the FCC, we will take reasonable, good faith steps to protect such information of our broadband Internet customers in accordance with the requirements of the Communications Act, as applicable, and as described in this notice.

These Digital Helpdesk Terms and Conditions (“Terms”) govern your use of the digital help desk services (“Helpdesk Service”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offer to its business customers. The Helpdesk Service includes all interactive features and communications we provide in connection with the digital helpdesk, however accessed or used, that we operate, make available now or in the future, produce, or maintain (collectively, the “Digital Helpdesk”). Using the Digital Helpdesk constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Digital Helpdesk and you must immediately cease your use of the Digital Helpdesk.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Helpdesk Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and Privacy Policy (available at https://business.libertypr.com/). To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Helpdesk Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Helpdesk Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the "Last Updated" date at the top of these Terms when we make changes. Your continued use of the Helpdesk Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Helpdesk Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Helpdesk Service.

1. GENERAL ACCESS AND USE

(a) Objective

To offer you guidance on the creation and modification of profiles on the following platforms:

• Facebook
• Instagram
• Linkedin
• Pinterest
• Twitter
• YouTube
• Yelp
• WhatsApp Business
• Google My Business

for the promotion of your business, products and/or services (in accordance with applicable law).

To provide remote technical assistance in IT issues covered by the following scope:

(b) Operating Systems

The Helpdesk Service includes configuration, resolution of issues and/or incidences, installation (as long as you can provide the original license and necessary means) and uninstallation of operating system software.

This Helpdesk Service does not include training on the use of the operating system, or any other software. This Helpdesk Service will help solve specific issues, questions, and incidences related with:

• Windows: XP - 10
• Windows: XP - 10
• MacOs: 10.6 (Snow Leopard) a 10.14 (Mojave)
• Linux: Ubuntu 19.04, Fedora 30, Open SUSE 15.1, Debian 10.0, Red Hat 8, CentOS 7
• iOS: 7.1.2 y 12.3.2
• Android: Ice Cream Sandwich 4.0 - Pie 9.0
• Windows Phone OS: 8.0 - 10 Mobile

(c) Hardware

Initial hardware settings, operating system synchronization, and network connection if necessary. You must provide the necessary drivers.

• PC
• Smart TV
• Peripherals (webcam, printer, scanner, external hard drive, etc.)
• Smartphones
• Tablets
• Multimedia devices (Apple TV, Chromecast, Roku, etc.)

(d) Software

Installation, configuration, customization, and resolution of specific incidences related to the most common business/office software. The User must provide original license and installation means. Support will not be given to illegal or illegally obtained software.

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
• Open Source (Open Office, Libre Office, etc.)
• Web Browsers (Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, etc.)
• Multimedia software (Windows Media Player, VLC, Spotify, iTunes, Quick Time, Real Player, codecs)
• Compressors (Winzip, WinRar, 7zip)
• Peer to peer (Mega, eMule, Kazaa, eDonkey, Ares, Frostwire, BitTorrent, uTorrent, etc.)
• Antivirus and firewalls (Bitdefender, Microsoft Security Essentials, Symantec, McAfee, Avast, AVG, Avira, etc.)

(e) Cloud storage and streaming

Account creation, app download, installation, and configuration on compatible devices, optimization for the intended use.

• Video Streaming: Netflix, Amazon Prime, HBO Go, etc.
• Audio Streaming: Spotify, Apple Music, Google Play Music, Deezer, etc.
• Cloud Storage: Dropbox, OneDrive, eLife Drive, Google Drive, Mega, etc.

Support from the Digital Helpdesk may be requested by any User with an Account.

The above products may require your agreement to a license or other terms with a third party to use, download, or install such products. Your use of these products are governed by such applicable terms and you are solely responsible for complying with these terms. You understand and agree that Liberty is not responsible for any information or data you may share with these third parties.

2. CREATING AN ACCOUNT TO ACCESS THE HELPDESK SERVICE

(a) To create an account to use the Helpdesk Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person's name. You agree that you are responsible for all acts and omissions of your Users including any violations of these Terms.

(b) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Helpdesk Service using your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Helpdesk Service and your Account, we may terminate or suspend your use of the Helpdesk Service, your Account, change your username or password, request additional information before we authorize transactions on your Account, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Helpdesk Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

(c) Once registered, you can request support from the Helpdesk Service at any moment, 24 hours a day, 365 days a year, in an immediate and unlimited manner (both in number or time of the support requests). This support excludes unforseen scenarios or cases of force majeure (as set forth in Section 14(a) below). .

3. USING THE HELPDESK SERVICE

(a) The Digital Helpdesk is available for use to up to 10 Users registered by Client on the platform designated by Client. These 10 Accounts and Users must agree to the Terms.

To initiate the IT support or online presence guidance request, You must:

• Log in to the Smat Solutions Portal: puertorico.cloud.flowbusiness.co to request assistance by chat or ticket, call and select option 6 for telephone assistance or send an email to puertorico.support@cloud.flowbusiness.co.
• Describe the IT incident with which you need help or specify on which platform you want to create or modify a business profile.
• Provide the information requested by the technical support agent or community manager, including the business data that you wish to have guidance on creating the profile on the social network of your choice. The information must be true, complete and up to date.
• By accepting remote computer assistance, you acknowledge and accept that the person providing remote assistance will have the ability to see the contents on the User’s computer, and so the User is responsible for maintaining the confidentiality and security of your information or data, for instance by limiting the number of windows open that may be available during a support session. You are encouraged to save and back up your information or data before contacting the Helpdesk.
• The User will be responsible for creating and adding a description about his business, the products or services that he sells, as well as the payment methods directly accepted in his business.
• The User may place direct service hours for their business.

We are NOT responsible for verifying the completeness or accuracy of the information and data provided to us by the User to receive the Helpdesk Services, and we are not responsible for our inability to resolve your concerns where the User has not provided complete or accurate information or data.
br Once the information is provided, generally in a period of 3 to 5 business days, a notification will be sent to the email address provided by the User, indicating that the business profile has been created on the social network, on said notification, the "user" and the "password" to enter the profile will be found.

(b) Scope

Recommendations will be provided for the creation and / or modification of a business profile on social networks and advice will be provided, including:

1. General inquiries
• How to create a business social network?
• What is the difference between an organic and a paid publication?
• How to create an account to manage business profiles?
• How often is it recommended to post?

2. Modifications within the social media profiles
• Change of name.
• Change of address.
• Adjustments on the hours of operation.
• Setting contact information.
• Advice on how to change the cover profile image for each social network.
• Recommendations of image measures for each social network.
• Differences between business profiles and personal profiles.

3. Creation of a profile if you do not have one
• Assist the User, side by side, to create their profile based on business needs.
• Explanation of each social network and its main objectives.

4. Limits of each social network
• The Helpdesk Services are limited by the terms and conditions that are applicable for each social network. Therefore, the User accepts that the information and data they provide will be processed by the social network, as it is directly responsible for its website. The User will adhere to the Privacy Policy, Cookie Statement, Policies Refund, Terms and Conditions, Anti-Spam Policy and others applicable policies, established in the official pages of each social network.

If authorized by the User, we may offer remote assistance where we will take remote control of the User's equipment in order to see on the screen the procedures carried out by the agent. During remote assistance, we may review the equipment that reports the incident and, under the User's authorization, the necessary steps to resolve it or to create the business profile. The User will always be responsible for providing the necessary information and it will be mandatory for them to be present during remote assistance to provide the information or authorize procedures.

In order to comply with the applicable laws and software policy, any action on the operating systems and supported applications will be require that the User be in the possession of a legitimate copy of them, including the valid key and installation medium provided by the manufacturer. In cases where the devices have unlocked or illegal operating systems, we will not be able to ensure the provision of the service.

In the case of support for peripherals and mobile devices, it will be necessary for the User to connect the device to their computer, by cable. The management of this type of queries remotely will vary depending on the manufacturer of the device, the operating system, version and firmware revision, the latest versions being usually the optimal ones. Also, the scope will vary depending on the capabilities of the management software distributed by the device manufacturer. The management software and / or drivers from the device manufacturer must be provided by you, or they must be available on the manufacturer's website. Such software must be compatible with the operating system installed on your computer.
before We will not be able to ensure the correct provision of the Helpdesk Services in the event that the language of the operating system and / or supported applications is different from the language on which the provision of this service is based.

(c) Limitations

You acknowledge and accept that the scope of the Helpdesk Service is limited to what is contained in these Terms. This Service will be available to You as long as Client maintains its status as active as a Liberty customer as well as the Service. This Service is limited to providing suggestions to the User on how to create profiles and social networks for Client.

Informatics Assistance is excluded from the Service:
• Training on applications or use of technology, training on the same query advanced or repetitive will not be provided.
• The software or materials that are necessary to solve any incident, or the repair of physical damage.
• The installation / configuration of software not contemplated in the scope of the service, or cracked or illegal programs.
• Re-installations of the LINUX operating system.
• Support for teams with Unix operating systems, LAN networks, servers and switches.
• Faults related to ADSL connectivity.
• Support for Access, Macros, pivot tables, complex formulas or statistical systems in Excel.
• Support for applications developed specifically for a company on MS Office products (Outlook, Word, Excel, Access, Power Point).
• Recovery Information.

Helpdesk Service does not include support to answer the interactions in each profile or social network, meaning that it will not provide an administrator to follow up on the requests that may come from the generation of the account in said social network.

The Helpdesk Service does not include:
• Strategy: It does not include the strategy that will be carried out for each business.
• Creativity: It does not include artwork to be used.
• Integration: It does not link social networks with services that help complement the achievement of your objectives, CRM, online store, chatbots and more.
• Advertising: It does not include creation and management of advertising campaigns for the correct implementation of the budget, Facebook Ads, Instagram Ads, Twitter Ads.

Without limiting any terms below, you acknowledge and accept that your use of the Helpdesk Service will be at Your sole risk and / or responsibility.

(d) By using the Helpdesk Service, you consent to us collecting and using technical information about your use of the Helpdesk Service to improve the Helpdesk Service, our products and to provide any services to you.

4. THIRD PARTY PRODUCTS

The Helpdesk Service may interact with or we may provide you with content, information, documents, applications and other software, services or similar material of a third party (collectively, “Third-Party Products”) in connection with the Helpdesk Service. Any such Third Party Products may be governed by different terms found in such Third Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third Party Products or your use of such Third Party Products. You are solely responsible for and we are not liable for your compliance with such Third-Party Terms.

5. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Helpdesk Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Helpdesk Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Helpdesk Service if you terminate the Client account.

(b) We may also suspend or terminate your Account or use of the Helpdesk Service if you fail to pay all amounts due related to your Helpdesk Account We will restore the Helpdesk Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty Puerto Rico does not receive the corresponding payment, Liberty Puerto Rico may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the User from the pending payment of the services provided by Liberty.

(c) You may request the cancellation of your use of the Helpdesk Serice by calling the Service Center.

(d) If your use of the Helpdesk Service is terminated for any reason, you understand that you will no longer have access to the Helpdesk Service or to the information contained on it, so it will be your responsibility to backup or delete of the content of the information. We will have no obligation to maintain or provide any of your informnation and data and we will delete your information and data in accordance with our standard policies, unless prohibited by applicable law.

6. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal.

7. LICENSE; CONTENT; TRADEMARKS.

(a) Subject to the limitations stated elsewhere in the Terms, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to download and use the Helpdesk Service. You understand and agree that the Helpdesk Service is subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in the Terms. You shall not use the Helpdesk Service other than for its intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Helpdesk Service is for individual, private, personal, non-commercial use; and is not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Helpdesk Service, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Helpdesk Service.

(b) Except for information or data owned by you, the materials available through the Helpdesk Service are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Helpdesk Service and the Liberty Content therein. You may not reproduce or modify the Helpdesk Service or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Helpdesk Service should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Helpdesk Service or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

8. RESTRICTIONS

(a) You agree and acknowledge that the Helpdesk Service is licensed by Liberty and its licensors and not sold. Liberty or its licensors retain all right, title, and interest in and to the Helpdesk Service, the Liberty Content and other subject matter contained in or made available through the Helpdesk Service, and all related intellectual property rights. You obtain no rights in or to the Helpdesk Service under these Terms or any Liberty Content or other subject matter made available through the Helpdesk Service.

(b) Without limitation, you agree not to use the Helpdesk Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Helpdesk Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Helpdesk Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Helpdesk Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Helpdesk Service; (iii) use any robot, spider, scraper, or other automated means to access the Helpdesk Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Helpdesk Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Helpdesk Service; (vi) capture, rip, download, frame or mirror any content forming part of the Helpdesk Service; or (vii) access the Helpdesk Service in order to (1) build a competitive product or Helpdesk Service, or (2) copy any ideas, features, functions or graphics of the Helpdesk Service.

  (c) You agree that your use of the Helpdesk Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Helpdesk Service are used for any unlawful purpose. In accordance with Section 12 below, you agree to indemnify us in the event of any such violation by you or anyone using the Helpdesk Service on your device.

9. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Helpdesk Service. By using the Helpdesk Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Helpdesk Service, including to law enforcement agencies as well as parties to civil lawsuits.

10. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty services and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

11. FEEDBACK

Liberty welcomes your comments about the Helpdesk Service as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Helpdesk Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

12. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Helpdesk Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

13. DISCLAIMER

Without limiting any disclaimers in the Agreement, YOU AGREE THAT YOUR USE OF THE HELPDESK SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE HELPDESK SERVICE, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE HELPDESK SERVICE. THE HELPDESK SERVICE ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE HELPDESK SERVICE ARE ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE HELPDESK SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE HELPDESK SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE HELPDESK SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

14. MISCELLANEOUS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Helpdesk Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

These Website and Online Store Service Terms and Conditions (“Terms”) govern your use of the Website and Online Store Service (“Service”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offer to its business Clients and includes all templates, products, tools, services and interactive features and communications we provide in connection with the Service, however accessed or used, that we operate, make available now or in the future, produce, or maintain. The Services include the ability to register a domain name and build a website and/or online store. Using the Service constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Service and you must immediately cease your use of the Service.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and Privacy Policy. To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the "Last Updated" date at the top of these Terms when we make changes. Your continued use of the Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Service.

1. DEFINITIONS

For the effect of the present Terms, when the following terms are used in uppercase, either singular or plural, they will have the following meaning:

“Admin Panel” means the tool that allows you to manage and use the Service.

“Client” has the meaning set forth above and includes for clarity the person or company that purchases and/or activates the Service through the following channels:

(i) A call from/to the Support Center;

(ii) Any available channel.

“DNS” means the System that translates IP addresses into domain names.

“Device” means the Client’s desktop or laptop.

“Domain Name” means the name that, on behalf of the Client, will be registered by Liberty under an authorized registrar, and will be used to publish Your Site.

“Information Transfer” means the ability to transfer the information generated as a result of visits to your website.

“Service Manager” means person(s) designated by the Client to manage this Service.

“Software” means any software provided to you necessary to log in to or use the Service.

“Support Center” means the center that provides support to the Service, through which the Client can request the Service, Service information, report Service issues or incidences by calling 1-800-744-0222, write to puertorico.support@cloud.flowbusiness.com, or via chat at puertorico.cloud.flowbusiness.co

“URL” means the address used to visit a CLIENT’S website, incorporates the Domain Name.

“Your Site” means the website and/or online store you create using the Domaine Name

2. OBJECTIVE

Establish the Terms under which Liberty will provide the Service, whose features and additional Service are further described in these Terms and Annex 1.

3. REQUIREMENTS FOR THE DELIVERY AND USE OF THE SERVICE

The Client accepts and recognizes that, for Liberty to provide the Service, you must meet the following requirements:

• have a Device that meets the necessary requirements to use the Service.
• have a broadband service that guarantees reliable use of the Service.
• provide Liberty with a valid email address to receive notifications related to the Service.
• accept the present Terms.
• designate a person as the Service Manager.
• provide Liberty the Domain Name that will be registered by Liberty under an authorized registrar as part of the Service.

4. SERVICE ACTIVATION AND CONFIGURATION

The Service will typically be activated by Liberty within 3 to 5 business days following a request from you through the platform, provided that all information must be provided. Liberty will send a notification to the email address provided by you, stating that the Service has been activated, as may request any additional information needed from you to set up the Service. The Service Manager will be responsible for activating the Service, and will be able to ask for support during the request process, as well as the configuration of the Service, or any additional support needed, to the Support Center.

5. SERVICE USER NAME AND PASSWORD

(a) To create an account to use Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person's name. You agree that you are responsible for alls acts and omissions of your Users including any violations of these Terms.

(b) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Secure Cloud Storage Service using your and your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Secure Cloud Storage Service and your Account, we may terminate or suspend your use of the Secure Cloud Storage Service, your Account, change your username or password, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Secure Cloud Storage Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

6. SERVICEERVICE ACCESS

(a) We reserve the right to terminate your use of the Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Service if you terminate Your business Account.

(b) We may also suspend or terminate your Account or use of the Service if you fail to pay all amounts due related to your Account. We will restore the Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the user from the pending payment of the Service provided by Liberty.

7. DOMAIN NAME REGISTRATION

(a) Liberty will register the Domain Name requested by you with an authorized domain registrar.

(b) By making the request, you represent and warrant on behalf of you and the Client that the request does not violate third party rights of any type, including without limitation the ownership of any registered, copyrighted, or trademarked brand, commercial name, denomination or legal company name. Upon request, Client must provide proof of ownership, copyright or trademark of any brand name used for the domain requested.

(c) You and Client recognize that Liberty cannot guarantee that the requested Domain Name will be available for purchase or will be recognized or accepted by the registrar or domain regulation authority.

(d) Liberty can refuse to register the Domain Name and request you to choose a new Domain Name if there is a basis to believe that the initially requested Domain Name is offensive, abusive, defamatory, or obscene, or that it infringes copyright for a registered brand, commercial name, or legal name, or of previously registered domains, or is otherwise illegal or will bring liability to Liberty.

(e) Liberty will cover the cost of maintenance and renewal fees while you are subscribed to the Service. After the subscription is terminated, you can take the Domain Name by submitting a request to Liberty, which will provide a transfer code. The Client is responsible for choosing the new domain management platform, initiating the transfer process, and introducing the code provided by Liberty, as well as cover any required costs, and take any other actions needed to effectuate the transfer.

(f) The Client can only obtain one Domain Name. Once a Domain Name has been purchased, the request cannot be cancelled or modified.

8. WEBSITE AND ONLINE STORE

(a) This Service is subject to our receipt of all the relevant information from you. The Service includes the creation of up to three (3) content sections, contact form to receive comments from website visitors, links to social media accounts, Google map, text and image customization according to the information provided by the Client, inclusion of a Google Analytics account, and a WhatsApp button that allows visitors to chat with you.

(b) All websites are designed to be accurately viewed on screens of all sizes and are optimized for search engines (SEO). This means that all websites include technical requirements to be indexed by search engine algorithms. However, you understand and agree that search results such as the ranked position your site reaches on a search engine result page depends on the content provided by you among other variables, and we make not guarantee of results.

(c) If you wish to include an Online Store, you must provide information for the first 6 products, that will be made available on your site, including product name, price, description, and images. You, according to their needs, can add an unlimited catalogue of additional products.

(d) For the online store, you must choose a payment method from those already integrated by Liberty into the platform, or offline methods, and a shipping method and pricing. The Client must have an agreement, contract, or account with the payment gateway provider, completely independent from Liberty. All payments will be processed by the chosen platform, and reflected on your account according to that provider’s terms and conditions.

(e) The Service includes support by chat, phone, or email to allow you as well as the design team to solve any questions.

9. YOUR CONTENT AND YOUR SITE

(a) You may provide us with content, including without limitation text, photos, images, music, videos, audio, videos, fonts, logos, stickers, code, and associated content, and any other materials (“Your Content"). You own your Content, however you agree to grant us the limited rights needed for us to provide, improve, promote and protect the Services as described in these Terms. Your Content includes without limitation content you post to Your Site.

(b) When you provide Your Content to us through the Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, store, reproduce, modify, create derivative works of, communicate, publish, publicly display, publicly perform and distribute Your Content for the purposes of allowing us to provide, improve, promote and protect the Services.

(c) You represent and warrant that you own all rights to your Your Content or otherwise have (and will continue to have during all times you use the Services) all rights and permissions necessary to use, share, display, transfer and license your Your Content via the Services and as set forth in these Terms. You represent and warrant that such use will not infringe or violate the rights of any third party, including without limitation any copyrights, trademarks, privacy rights, publicity rights, contract rights, trade secrets or any other intellectual property or proprietary rights.

(d) Your Site may have visitors, customers and users (“End Users”). You understand and agree that (i) Your Sites, Your Content and your End Users are your responsibility; (ii) you are solely responsible for providing products, services and support to your End Users; and (iii) you are solely responsible for compliance with any laws or regulations related to Your Sites and your End Users. We are not liable for, and will not provide you with any legal advice regarding, Your Sites or your End Users. (e) You understand and agree that by operating the Services, we do not represent or imply that we endorse your or other users’ Your Content, or that we believe such Your Content to be accurate, useful, lawful or non-harmful. We are not a publisher of, and we are not liable for, any Your Content uploaded, posted, published or otherwise made available via the Services by you or other users.

(f) You further represent and warrant that your use of Your Site and the Services is in compliance with applicable laws. You agree and warrant that you are solely responsible when using Your Sites or the Services for complying with applicable data protection, security and privacy laws and regulations, including any notice and consent requirements. This includes without limitation the collection and processing by you of any personal data, when you use Your Sites and the Services to send marketing and other electronic communications to individuals and when using cookies and similar technologies on Your Sites. If applicable law requires, you must provide and make available to your End Users on Your Sites a legally compliant privacy policy.

10. SERVICE AVAILABILITY

Liberty does not guarantee the uninterrupted operation of the Service. Liberty will use commercially reasonable efforts to provide a service level of 99.9% uptime, excluding any routine maintenance and subject to any force majeure conditions.

10. INFORMATION STORAGE AND BACKUP

The Client recognizes and accepts that the information for this Service is stored on a shared storage system, where the information for all Clients of this Service is stored. We are not responsible for any loss of data and you understand and agree that you are responsible for backing up all of Your Content.

11. TECHNICAL ASSISTANCE AND SUPPORT

(a) Liberty offers, with no additional cost for you, technical support to solve any questions or issues that the Service may present. We will use commercially reasonable efforts to make the support available twenty-four (24) hours a day, seven (7) days a week, except during any planned maintenance time and Force Majeure events described below. Support will be provided by the Support Center.

(b) For assistance and support, Liberty will:

(i) Do an assessment and discuss possible solutions and/or priority;
(ii) Provide an incident number to you when the issue or incidence cannot be immediately solved;
(iii) Classify the issue or incidence according to how critical the issue or incidence presented is;
(iv) Notify you of any change that may affect the time of resolution for the issue or incidence; and
(v) Notify you when the issue or incidence has been resolved.

(c) Liberty will use commercially reasonable efforts to resolve the issue before it closes the report. The Client recognizes that Liberty will attempt to contact you through the phone number registered on your account, on three occasions within a timeframe up to 6 or 8 hours, to notify about the resolution. If Liberty is not able to communicate with you, Liberty will send an email notifying about the resolution of the incidence and close the report. Liberty will not be responsible for addressing issues related to the Client’s computer or Device issues, or any software installed by the Client, any Third-Party Products (as defined below), or any issues outside the scope of the Services.

12. RESTRICTIONS

(a) Without limitation, you agree not to use the Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Service (iii) use any robot, spider, scraper, or other automated means to access the Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Service; (vi) capture, rip, download, frame or mirror any content forming part of the Service; or (vii) access the Service in order to (1) build a competitive product or Service, or (2) copy any ideas, features, functions or graphics of the Service.

(b) You also agree that your use of the Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Service are used for any unlawful purpose. In accordance with Section 21 below, you agree to indemnify us in the event of any such violation by you or anyone using the Service.

13. CLIENT RESPONSIBILITY

(a) The Client will be responsible for:

• Having a Device with the necessary characteristics to use the Service.
• Managing the Service, including the creation of backups.
• Setting up and managing their access to the Service.
• Having a reliable internet connection.
• Notifying Liberty, through the Support Center, if they suspect an unauthorized third party has gained access to their password or service.
• The creation, maintenance, and design of the Service, done by Users.
• Respecting copyrights, registered trademarks, intellectual property rights within the Service.
• Not using the service to send unsolicited publicity or promotional material, or to deliberately receive answers to unauthorized publicity or promotional material sent by a third party.
• Registering and renewing all Domain Names used for this Service and that were purchased outside of the Service and were not transferred.
• Taking all actions needed to ensure your use of the Services, Your Site and Your Content will not cause Liberty to be in violation of any laws or otherwise violate the rights of third parties. Liberty will not be responsible of or for any of the following:
• The Client’s inadequate configuration of the Service.
• Verifying or evaluating damaged files, malicious codes, repairing, quarantining or deciphering any of the files sent by you and/or Authorized Users to be backed up through the Service.
• Managing the information, data transfer, data loss, access times, access restrictions from any network and/or specific server.
• Using the Services only as permitted in these Terms.

14. TERM AND CANCELLATION

(a) The validity of the present Terms will enter into effect from the moment you uses the Service and will remain in full force until the Services are cancelled or terminated. However, the Service contracted by you will have the minimum term defined on Annex 1 of the present Terms.

(i) The term shall be specified in Annex 1. Except as otherwise specified in Annex 1, the term will automatically renew for a period of one year, unless either party gives the other written notice (email acceptable) at least 60 days before the end of the current year in effect.
(ii) The Client will be able to request a cancellation of service, once they have fulfilled their initial term.

(b) We reserve the right to terminate your use of the Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Service if you terminate Your business Account.

(c) We may also suspend or terminate your Account or use of the Service if you fail to pay all amounts due related to your Account. We will restore the Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the User from the Servicepending payment of the Service provided by Liberty.

(d) Once the Service has been cancelled, then you will have 30 days to access Your Site and create a backup of Your Data. After that period has concluded, your access to the Service and Your Site will be immediately terminated, including your ability to access Your Content. It is solely your responsibility to create the backup or remove Your Content from the Service. The Service cancellation also means that the Domain Name will not be renewed by Liberty. This means that you will be responsible for requesting a Domain Name transfer, and to start covering the related costs and administration for the Domain Name.

(e) The Service may interact with or we may provide you with content, information, documents, applications and other software, Service or similar material of a third party (collectively, “Third-Party Products”) in connection with the Service. Any such Third-Party Products may be governed by different terms found in such Third-Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third-Party Products or your use of such Third-Party Products. You are solely responsible for and we are not liable for your compliance with such Third-Party Terms.

15. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Service if you terminate Your business Account.

(b) We may also suspend or terminate your Account or use of the Service if you fail to pay all amounts due related to your Account. We will restore the Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the user from the pending payment of the Service provided by Liberty.

(d) If your use of the Service is terminated for any reason, you understand that you will no longer have access to the Service or to Your Content, so it will be your responsibility to backup or download Your Content.

16. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal.

17. LICENSE; CONTENT; TRADEMARKS

(a) Subject to the limitations stated elsewhere in the Terms, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to use the Service. You understand and agree that the Service is subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in the Terms. You shall not use the Service other than for its intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Service is not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Service, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Service.

(b) Except for information or data owned by you, the materials available through the Service are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Service and the Liberty Content therein. You may not reproduce or modify the Service or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Service should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) Trademarks. All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Service or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

18. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Service. By using the Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Service, including to law enforcement agencies as well as parties to civil lawsuits.

19. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty Service and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

20. FEEDBACK

Liberty welcomes your comments about the Service as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

21. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

22. DISCLAIMER OF WARRANTIES AND LIABILITY

WITHOUT LIMITING ANY DISCLAIMERS IN THE AGREEMENT, YOU AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE SERVICE, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE SERVICE. THE SERVICE ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE SERVICE IS ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

23. MISCELLANEOUS MATTERS.

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Secure Cloud Storage Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

These Business Email Pro Terms and Conditions (“Terms”) govern your use of the Business Email Pro (“Email Service”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offers to its business customers and includes all interactive features and communications we provide in connection with the Email Service, however accessed or used, that we operate, make available now or in the future, produce, or maintain. Using the Email Service constitutes your acceptance of these Terms and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”). You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use the Email Service and you must immediately cease your use of the Email Service.

You must be an adult of legal age of majority in the state or country of residence where you live to enter into the contract that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Email Service, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and our Privacy Policy. To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Email Service.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Email Service, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the "Last Updated" date at the top of these Terms when we make changes. Your continued use of the Email Service after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Email Service and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Email Service.

1. GENERAL

(a) Objective

Liberty will provide the Email Service to you as described in detail below.

2. ACCESSIBILITY

(a) To create an account to use the Email Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person's name. You agree that you are responsible for all acts and omissions of your Users including any violations of these Terms.

(b) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Email Service using your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Email Service and your Account, we may terminate or suspend your use of the Email Service, your Account, change your username or password, request additional information before we authorize transactions on your Account, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Email Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

3. DESCRIPTION AND SCOPE OF THE SERVICE

The Email Service is a personalized email service designed to meet the following:
• Compatible with any domain.
• Accessible from anywhere and on any device.
• Up to 10 email accounts will be delivered per service.
• Option to consult from the Roundcube webmail interface.
• Available through the preferred email platforms: Outlook, Gmail, Mail, Thunderbird.
• Cloud-based service that does not require any hardware management.

Technical details:
• 10 Gb Storage capacity per account.
• Attachments: up to 25 Mb per email sent.
• Security: Use secure connections (POP3 / IMAP / SMTP over TLS, webmail with HTTPS). Emails in transit are encrypted with TLS when possible. Passwords are stored encrypted in SSHA512 or BCRYPT (BSD).
• No intermittency times*. It has an automatic recovery system. When the system fails, it recovers without the need of human interaction so it will always be active, without reboot times.
• Webmail: Managing emails, folders, and filters with an intuitive and easy-to-use interface provided by Roundcube. Any IMAP / POP account can be added to have a single interface.
• Ad-free interface.
• Compatibility with mobile devices: accounts can be easily set up in any mobile email application.
• Antispam & Antivirus: Complies with the best security practices for mail, protecting against SPAM or viruses. SpamAssassin, ClamAV, SPF, DKIM, gray list, white list or black list. Quarantines emails detected as SPAM and in the SQL database for review.
• Fail2Ban blocks from malicious attacks.
• Backups: Daily backups of all emails to reduce data loss.
• Insured shipments: Meets industry standards to ensure emails are delivered to major providers (Gmail, Yahoo, Hotmail, Outlook).
* Excludes scheduled maintenance to platforms that support mail and unscheduled maintenance to solve critical situations.

The webmail is supported by the following browsers:
• IE 9.0 and latest version.
• Firefox version 19 and latest versions.
• Google Chrome version 25 and latest versions.
• Windows 10.
• Edge 12 and latest version.

Service Limits (per account):
• Maximum number of outgoing emails per day: 2000. If you reach this number, you will not be able to send any more messages during the day.
• Maximum number of recipients of each email: 500. You are not allowed to place more recipients.
• Maximum number of incoming emails per hour: 500. You are not allowed to receive more emails per hour.
• Maximum size of attachments (by email): 25 MB. The Email Service will not allow you to attach a file larger than 25MB.

4. YOUR CONTENT

(a) You understand and agree the the Email Service will store your content, including without limitation text, photos, images, and any other materials (“Your Content"). You own Your Content, however you agree to grant us the limited rights needed for us to provide, improve, promote and protect the Email Services as described in these Terms.

(b) When you provide Your Content to us through the Email Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license to use, host, and store Your Content for the purposes of allowing us to provide, improve, promote and protect the Email Services.

(c) You represent and warrant that you own all rights to your Your Content or otherwise have (and will continue to have during all times you use the Email Services) all rights and permissions necessary to to use, share, display, transfer and license your Your Content via the Email Services and as set forth in these Terms. You represent and warrant that your use of the Email Services will not infringe or violate the rights of any third party, including without limitation any copyrights, trademarks, privacy rights, or any other intellectual property or proprietary rights.

(d) You further represent and warrant that your use of the Email Services is in compliance with applicable laws. You agree and warrant that you are solely responsible when using the Email Services with complying with applicable data protection, security and privacy laws and regulationss. This includes without limitation the collection and processing by you or us of any personal data, when you use the Email Services to send electronic communications to individuals.

5. BACKUPS

The Email Service includes a backup service. It is the responsibility of you to configure Service to meet your backup and other needs. In no case will Liberty be responsible for Your Content or the backup copies of Your Content.

6. ANTISPAM POLICIES FOR MAIL SERVICES

“SPAM MAIL” is an email message whose main purpose is commercial advertising or promotion of a commercial product or service, including messages that promote the content of a commercial website. In addition, Liberty Puerto Rico considers “SPAM” the practice of sending unwanted e-mails, often with commercial content, in large quantities, to their recipients without giving them the option to unsubscribe or exclude themselves from a distribution list.

Therefore, it is FORBIDDEN for you to use the Email Services for the following purposes or in the following manner:
• Use or contain invalid or fraudulent headers.
• Use or contain invalid or non-existent domain names.
• Imitating or impersonating another person or their email address, or creating fake accounts for the purpose of sending spam.
• Extract data (data mining) or use "robots" to collect email addresses or any other web property in order to send unsolicited or unauthorized material.
• Using a third-party's Internet domain name, or sending from or through a third-party's computer without their permission.
• Send emails to those recipients who have requested to be removed from a distribution list.
• Send emails to invalid recipients.
• Send email to purchased distribution lists.
• Send the same message multiple times to a large number of recipients (see Service Limits section).
• Do not include a link to terminate the subscription to electronic newsletters.
• Send emails to recipients in a generic, not specific, way, for example: sales@domain.
You understand and agree that you will be fully liable for any losses suffered by Liberty due to your failure to comply with antispam and other applicable laws. Liberty may demand such compensation without the need for a judicial declaration.

7. PROCEDURE IN CASE OF POLICY VIOLATION

In the event that you violate any of these Terms, depending on the magnitude of the act or omission, Liberty reserves the right at its sole discretion to proceed with any of the following actions:
• Suspend / Block the account for a period of 72 hours.
• Suspend / Block the account for a period of 144 hours.
• Suspend / Block all domain traffic, initiate the Email Service cancellation process, require the User to pay sufficient
compensation to allow Liberty Puerto Rico to repair the damage caused by the User.

Liberty reserves the right to block, suspend or cancel accounts or domains that violate these Policies, if Liberty Puerto Rico observes a breach by the User, or if a third-party reports incorrect use of the Email Service by the User.

Liberty Puerto Rico will not be obliged to make a refund for suspension or cancellation of the Email Service. Liberty Puerto Rico will not be obliged to cover any expense or loss due to its suspension or cancellation of the Email Service.

8. RESPONSIBILITY

In order to achieve the purposes of this Email Service, the User must provide personal information. Therefore, the User hereby consents to the use and processing of their personal data, according to the terms contained in the Privacy Policy (available at https://business.libertypr.com/)

9. CANCELLATION OF SERVICE

You may request the cancellation of the Email Service, as long as you have been billed for at least twelve months, by calling the Email Service Center. You must pay the full monthly payment, regardless of the day on which the notification of cancellation of the Email Service is presented.

In case of early termination (prior to the fulfillment of the minimum term of twelve months) you acknowledge and accept that you are required to pay the remaining months of the agreed period, regardless of the day on which the notification of termination of the Email Service is presented.

Once the Email Service has been cancelled, your access to the Email Service will be immediately terminated, including your ability to access Your Content. It is solely your responsibility to create the backup or remove Your Content from the Email Service.

10. RESTRICTIONS.

(a) You agree and acknowledge that the Email Service is licensed by Liberty and not sold. Liberty or its licensors retains all right, title, and interest in and to the Email Service, the Liberty Content and other subject matter contained in or made available through the Email Service, and all related intellectual property rights. You obtain no rights in or to the Email Service under these Terms or any Liberty Content or other subject matter made available through the Email Service.

(b) Without limitation, you agree not to use the Email Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Email Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the Email Service of anyone we believe is using the Email Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Email Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Email Service; (iii) use any robot, spider, scraper, or other automated means to access the Email Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Email Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Email Service; (vi) capture, rip, download, frame or mirror any content forming part of the Email Service; or (vii) access the Email Service in order to (1) build a competitive product or Email Service, or (2) copy any ideas, features, functions or graphics of the Email Service.  

(c) You also agree that your use of the Email Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Email Service are used for any unlawful purpose. In accordance with Section 14 below, you agree to indemnify us in the event of any such violation by you or anyone using the Email Service.

11. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Email Service. By using the Email Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Email Service, including to law enforcement agencies as well as parties to civil lawsuits.

12. FEEDBACK

Liberty welcomes your comments about the Email Service as well as our products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the User. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Email Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

13. SUSPENSION AND TERMINATION

You or we may suspend or terminate your Account or your use of the Email Service at any time, for any reason or for no reason, with or without prior notice. You are personally liable for any charges incurred through your Account prior to termination. Liberty also reserves the right to terminate your use of the Email Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Email Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us.

14. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Email Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

15. DISCLAIMER OF WARRANTIES AND LIABILITY

YOU AGREE THAT YOUR USE OF THE EMAIL SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE EMAIL SERVICE , PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR LOSS OF DATA RESULTING FROM ANY USE OF THE EMAIL SERVICE . THE EMAIL SERVICE IS PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE EMAIL SERVICE , NOR DO THEY WARRANT THAT THE EMAIL SERVICE IS ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE EMAIL SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE EMAIL SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE EMAIL SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

16. MISCELLANEOUS MATTERS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Email Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

These Bitdefender Total Security Terms and Conditions (“Terms”) govern your use of the Bitdefender Total Security Service (“Bitdefender Services”) that Liberty Communications of Puerto Rico LLC and its respective subsidiaries and affiliates (collectively, “Liberty”, or “we”, “us”, or “our”) offers to its business customers and includes all interactive features and communications we provide in connection with the Bitdefender Services, however accessed or used, that we operate, make available now or in the future, produce, or maintain. Using, accessing or starting the Bitdefender Services, selecting “I accept,” “ok,” “Continue”, “yes” or otherwise indicating agreement constitutes your acceptance of these Terms, including the terms in Annex A, and your agreement to be legally bound by these Terms. You further agree to these Terms on behalf of the company or other legal entity for which you are acting (“Client”) (for example, as an employee or contractor) or, if there is no company or legal entity, on behalf of yourself as an individual (in either case, “you”).

You acknowledge and agree that you are entering into a legally binding agreement to purchase and use the Bitdefender Services for a period of twelve (12) months. This agreement is non-cancellable and all fees are non-refundable.

You represent and warrant that you have the right and authority to act on behalf of and bind such entity (if any) and yourself. If you do not agree to all of the Terms, you are not authorized to use or access the Bitdefender Services and you must immediately cease your use of the Bitdefender Services and delete any portions of the Bitdefender Services you may have copied or downloaded. You must be an adult of legal age of majority in the state or country of residence where you live to enter into the agreement that is created by these Terms. You are legally and financially responsible for all of your acts and omissions while using or accessing the Bitdefender Services, including the actions of anyone using your Account (as defined below). You affirm that you have reached the legal age of majority, understand and accept these Terms.

The Terms do not modify or supersede any terms applicable to other products purchased by Client from Liberty (“Liberty Business Products”). These terms supplement and incorporate by this reference the Liberty Commercial Service Agreement (the “Agreement”) and Privacy Policy (available at https://business.libertypr.com/). To the extent there is a direct conflict between the Agreement and these Terms, these Terms will prevail solely to the extent applicable to the Bitdefender Services.

We reserve the right to change these Terms. If we change these Terms, we may provide notice of material changes and such notice may include communications through the Bitdefender Services, via regular mail or, in the event you have opted-in to receiving servicing messages electronically, via a message to the email address or phone number provided. We will also update the "Last Updated" date at the top of these Terms when we make changes. Your continued use of the Bitdefender Services after the changes are posted or made available to you is deemed to be your acceptance of the changes made. If you do not agree to any revised Terms, you must immediately cease your use of the Bitdefender Services and delete or uninstall any mobile properties. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the Bitdefender Services.

1. GENERAL ACCESS AND USE

(a) Objective

Provide the Bitdefender Services, whose specifications are described in detail below.

(b) Creating an Account to Access to Service

(i) To create an account to use the Bitdefender Services (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person’s name. You agree that you are responsible for alls acts and omissions of your Users including any violations of these Terms.

(ii) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Bitdefender Services using the Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Bitdefender Services and your Account, we may terminate or suspend your use of the Bitdefender Services, your Account, change your username or password, or request additional information before we allow use of the Bitdefender Services. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Bitdefender Services. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

2. SYSTEM REQUIREMENTS

Before you can install and use the Bitdefender Services, your computer must meet the following technical requirements:

• 1. You must have an Internet connection with a minimum upload / download speed of 512 Kbps.
• 2. For Windows:
  
  a. Operating system: Windows 7 with Service Pack 1, Windows 8, Windows 8.1 and Windows 10
  b. CPU: Intel CORE 2 Duo (2 GHz) or equivalent processor
  c. Memory (RAM): 2 GB
  d. Free disk space: 2.5 GB free space
  e. SOFTWARE REQUIREMENTS: Internet Explorer version 10 or later
• 3. For macOS:
  
  a. Operating system: macOS X Yosemite (10.10) or later
  b. Free available disk space: 1 GB free space
  c. Supported browsers: Safari, Firefox, Google Chrome
  
  (You can install Bitdefender VPN and Anti-tracker only on Intel-based Macintosh computers with macOS Sierra (10.12 or later)
• 4. For Mobile Devices:
• 5. Android Operating System 4.1 or later.
• 6. Active internet connection (data rate may apply).

Additionally, to ensure the correct provision of the service, your equipment must comply with the technical specifications detailed in the Assistance Service.

3. RESALE OF BITDEFENDER SERVICES

Your use of the Bitdefender Services is provided by Bitdefender, a third party, and subject to your compliance with the terms of Bitdefender (“Bitdefender Terms”), which are attached to these terms as Annex A. You represent and warrant that you will comply with the terms of Annex A. You agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of the Bitdefender Terms, in accordance with Section 12 below. You take sole responsibility for determining, obtaining and complying with the Bitdefender Terms. We will have no responsibility for, and makes no representations and warranties regarding, the Bitdefender Service or your use of the Bitdefender Service. You are solely responsible for and we are not liable for your compliance with the Bitdefender Terms.

4. OTHER THIRD-PARTY PRODUCTS

The Bitdefender Services may interact with or we may provide you with content, information, documents, applications and other software, services or similar material of a third party (collectively, “Third-Party Products”) in connection with the Bitdefender Services. Any such Third-Party Products may be governed by different terms found in such Third-Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third-Party Products or your use of such Third-Party Products. You are solely responsible for and we are not liable for your compliance with such Third-Party Terms.

5. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Bitdefender Services if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Bitdefender Services and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Bitdefender Services if you terminate your Client account.

(b) We may also suspend or terminate your Account or use of the Bitdefender Services if you fail to pay all amounts due related to these Terms and your Bitdefender Account We will restore the Bitdefender Services when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not excuse your obligation to pay any outstanding fees owed to Liberty.

(c) If your use of the Bitdefender Services is terminated for any reason, you understand that you will no longer have access to the Bitdefender Services or to the information contained on it. Without limiting any terms in Annex A, you understand that as between you and Liberty, it is your responsibility to backup any information you have uploaded into the Bitdefender Services.

6. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal. You understand and agree that Liberty is not responsible for any data you may share with Bitdefender.

7. LICENSE; CONTENT; TRADEMARKS

(a) Subject to the limitations stated elsewhere in the Terms including Annex A, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to use the Bitdefender Services. You understand and agree that the Bitdefender Services are subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in these Terms. You shall not use the Bitdefender Services other than for their intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Bitdefender Services are for personal, non-commercial use; and are not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Bitdefender Services, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Bitdefender Services.

(b) Except for information or data owned by you, the materials available through the Bitdefender Services are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Bitdefender Services and the Liberty Content therein. You may not reproduce or modify the Bitdefender Services or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Bitdefender Services should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Bitdefender Services or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

8. RESTRICTIONS

(a) You agree and acknowledge that the Bitdefender Services is licensed by Liberty and its licensors and not sold. Liberty or its licensors retain all right, title, and interest in and to the Bitdefender Services, the Liberty Content and other subject matter contained in or made available through the Bitdefender Services, and all related intellectual property rights. You obtain no rights in or to the Bitdefender Services under these Terms or any Liberty Content or other subject matter made available through the Bitdefender Services.

(b) Without limitation, you agree not to use the Bitdefender Services, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Bitdefender Services; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Bitdefender Services in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Bitdefender Services; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Bitdefender Services; (iii) use any robot, spider, scraper, or other automated means to access the Bitdefender Services for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Bitdefender Services to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Bitdefender Services; (vi) capture, rip, download, frame or mirror any content forming part of the Bitdefender Services; or (vii) access the Bitdefender Services in order to (1) build a competitive product or Bitdefender Services, or (2) copy any ideas, features, functions or graphics of the Bitdefender Services.  

(c) You agree that your use of the Bitdefender Services is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Bitdefender Services are used for any unlawful purpose. In accordance with Section 10 below, you agree to indemnify us in the event of any such violation by you or anyone using the Bitdefender Services.

9. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Bitdefender Services. By using the Bitdefender Services, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Bitdefender Services, including to law enforcement agencies as well as parties to civil lawsuits.

10. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty services and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

11. FEEDBACK

Liberty welcomes your comments about the Bitdefender Services as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Bitdefender Services for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

12. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Bitdefender Services. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

13. DISCLAIMER OF WARRANTIES AND LIABILITY

WITHOUT LIMITING ANY DISCLAIMERS IN THE AGREEMENT, YOU AGREE THAT YOUR USE OF THE BITDEFENDER SERVICES IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE BITDEFENDER SERVICES, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE BITDEFENDER SERVICES. THE BITDEFENDER SERVICES ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE BITDEFENDER SERVICES ARE ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE BITDEFENDER SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE BITDEFENDER SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE BITDEFENDER SERVICES SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

14. MISCELLANEOUS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Bitdefender Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.

Annex A

Specific Usage Conditions.

Subscription Agreement and Terms of Services for User Solutions

IF YOU DON’T ACCEPT THESE TERMS AND CONDITIONS, DON’T START THE BITDEFENDER SOLUTION. BY SELECTING "I ACCEPT", "OK", "CONTINUE", "YES" OR BY STARTING THE BITDEFENDER SOLUTION IN ANY WAY, YOU (AN INDIVIDUAL OR AN INDIVIDUAL ENTITY) ARE INDICATING YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS TERMS THAT TOGETHER WITH THE PRIVACY POLICY, ANY PLAN OR LIMITATION OF FEATURES, PRODUCT DISCLAIMER OR OTHER RESTRICTIONS PRESENTED IN THE BITDEFENDER SOLUTION CONSTITUTIONS (collectively, the "AGREEMENT").

IF YOU DO NOT ACCEPT ALL OF THESE TERMS, SELECT THE REJECT OPTION AND DO NOT START, DOWNLOAD, INSTALL, ACCESS OR USE THE BITDEFENDER SOLUTION.

THE AGREEMENT CONTAINS PROVISIONS THAT REQUIRES YOU TO AGREE TO THE USE OF ARBITRATION TO SOLVE ANY DISPUTE THAT COME UP UNDER THE AGREEMENT IN LIEU OF A JURY TRIAL OR ANY OTHER JUDICIAL PROCEEDING, AND TO RENOUNCE YOUR PARTICIPATION IN CLASS ACTION OF ANY KIND OR AGAINST ANY KIND.

If the Bitdefender Solution is launched, downloaded, from the Marketplace’s websites or store (for payment or testing purposes), this Agreement will be accepted and a contract will be formed when the end user ("You") selects "I Accept "," OK "or" Yes "button or box below before download or installation. The Agreement is available on the Liberty Puerto Rico Communications website, as well as Bitdefender’s websites for your reference.

Certain Bitdefender solutions may require an active and stable Internet connection to work. Therefore, it is your responsibility to ensure that you have an active and stable Internet connection at all times.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT INSTALL OR ACCESS THE SOFTWARE OR INDICATE ANY REJECTION, DO NOT MAKE ANY ADDITIONAL USE OF THE SOFTWARE AND CONTACT YOUR SELLER OR CUSTOMER SERVICE REPRESENTATIVE.

REGISTRATION SOLUTION. By accepting this Agreement, you agree to register your Bitdefender Solution. Registration requires a valid activation code available in the transaction documentation of the Bitdefender distributor or reseller from which you obtained the Bitdefender solution.

Additionally, registration requires a valid Bitdefender account that includes a valid email address for renewal and other notices and a valid product subscription. The Bitdefender account is mandatory for the use of the Bitdefender solution, as indicated in the documentation.

You warrant that you are the legal owner of the device or email address and that you have all legal rights to create your account. Please note that when installing the software on your device, and taking into account the security policies and rules that you have selected, you may experience device access restrictions and data loss, remote device lock or wipe commands due to manually applied by the account administrator through security policies You as an administrator have the right to monitor your device, locate it on the map, apply screen lock and authentication, lock and erase the device, encrypt media storage, delete temporary files , registry keys and browser data, scan applications and files on your device. Bitdefender is not responsible for privacy damage or data loss caused to it.

This Subscription Agreement covers Bitdefender solutions for home users for the allowed number of users or devices as detailed in the purchase documentation, including related documentation and any updates and enhancements to the applications delivered to you under the purchased subscription or any related service as defined in the documentation.

The Bitdefender solution offers an Internet control software that will be a software installed on your device (computer, mobile device, mobile computer device) that intercepts the traffic linked to the Internet, in order to monitor the traffic and allows you to limit access to certain content. The software on your personal device connects to a server’s network infrastructure and then sends it to Bitdefender’s servers for categorization.

The Bitdefender solution can block certain non-secure applications that try to access protected resources on your device. This can cause applications not to start or not to perform correctly. Please note that granting access to these applications may result in loss data or theft data.

The Bitdefender solution that has available anti-theft function can allow you to track the location of the device, disable access to the device, transmit images that have been captured with your device’s camera or voice logs that have been recorded by your device’s recorder device (if available). You may not use the services to gain unauthorized access, upload, transmit and transfer data or information to Bitdefender or third parties by any means. You agree that your use of these services will comply with the laws that apply to you.

This Subscription Agreement is a legal agreement between you (either a natural or legal person) and Bitdefender for the use of the Bitdefender solution identified above through the platform that Liberty Puerto Rico Communications makes available to you, which includes software and services for your device, and may include associated media, printed materials, and "online" or electronic documentation (hereinafter referred to as the "Bitdefender Solution"), all of which are protected by international copyright laws and international treaties. By installing, copying or using the Bitdefender Solution, you agree to be bound by the terms of this Agreement.

Your Responsibilities

An internet-enabled device is required to use the Bitdefender solution. You are solely responsible for ensuring that your device is compatible and sufficient for use with the Bitdefender solution. Bitdefender cannot be used to misrepresent or act on behalf of others. All messages that you transmit through Bitdefender Solution will identify you as the sender. It is your responsibility to ensure that you do not participate in illegal activities; Transmit content that infringes the intellectual property rights of any person or any rights of third parties or is illegal; Altering the origin attribution in emails or posts; Interfering with, tampering with, altering or modifying the Bitdefender Solution, or creating an undue load on the Bitdefender Solution or the networks or services connected to the Bitdefender Solution.

You may not use the Bitdefender Solution on an electronic communications network that is used wholly or primarily in a way that violates the rights to privacy, international communications, and the transmission of copyright of technical or personal data or personal image as described in the Universal Declaration of Human Rights and the International Covenant on Civil and Political Rights (collectively, “International Human Rights Standards”). You must comply at all times with all applicable local, state, national, and foreign laws, treaties, and regulations in relation to your use of the Bitdefender Solution. If Liberty Puerto Rico Communications or Bitdefender is contacted with a complaint regarding your use of the Bitdefender Solution, Liberty Puerto Rico Communications and / or Bitdefender, jointly or separately, you may terminate your use of the service in violation of this Agreement and request compensation.

Bitdefender or its licensors or providers retain ownership of all proprietary rights in the Bitdefender Solution, applicable materials, documentation, deliverables, and all trading names, knowledge, trademarks, copyrights associated with or displayed with the Bitdefender Solution. The Bitdefender solution is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Bitdefender software that is installed on your device, as part of the Bitdefender solution, is licensed, not sold. You are only entitled to use the Bitdefender solution for the limited period indicated in the purchase documentation. Your use of the Bitdefender Solution is limited to the allowed number of users or devices as detailed in the purchased documentation. Bitdefender reserves all other rights.

Bitdefender grants you and only you the following non-exclusive, limited, non-sublicensable and non-commercial right to use the Bitdefender Solution for your personal use only.

You can use a copy of the Bitdefender solution on a single device. If a greater number of copies and / or number of devices is specified within the documentation of the sale transaction of the authorized distributor, Liberty Puerto Rico Communications, from which you obtained the Bitdefender Solution (Number allowed - __ devices), you will have the right to copy the Bitdefender Solution in accordance with such Permitted number specifications; If the Bitdefender solution supports multiple platforms or languages, if you receive the Bitdefender solution on multiple media, if you otherwise receive multiple copies of the Bitdefender solution, or if you receive the Bitdefender solution included with other software, the total number of your devices on which all versions of the Bitdefender solutions are installed cannot exceed the allowed number. During the installation process, the Bitdefender Solution may uninstall or disable other security products if those products or features are incompatible with the Bitdefender Solution.

RIGHT TO USE THE BITDEFENDER SOLUTION. VALIDITY. PAYMENT TERMS. AUTOMATIC RENEWAL. You are granted a non-exclusive, personal, revocable and non-transferable right to use the Bitdefender Solution on the device for which it is provided and that you own or control, subject to the terms of service, the usage rules or other terms and conditions provided. by third parties (defined below). You will have certain rights to use the Bitdefender Solution during the Subscription Period, which will begin on the date you first registered your Bitdefender Solution in your account, regardless of the number of copies that you are allowed to use, and will last for the period of time set in the plan - term contracted with Liberty Puerto Rico Communications. All your subscriptions will be automatically renewed for periods equal to your Initial Subscription Period and you will be charged our then-current rates unless you cancel your subscription through the Customer Service Center prior to your next scheduled billing date.

AUTOMATIC RENEWAL. You agree to allow Bitdefender directly or throughout its providers to automatically renew your subscription to Bitdefender Solution. Your subscription will be automatically renewed prior to the expiration of the term and every year thereafter for a no higher fee than the current Bitdefender price, excluding promotional and discount prices offered at the time of renewal. You agree to provide the payment provider with current, complete and accurate information for your billing account. You should quickly update all information to keep your billing account current, complete, and accurate. If you do not provide the above information, you agree that Bitdefender thought that your payment providers may continue to charge you for any automatically renewed subscription unless you inform them not to renew your Bitdefender Solution subscription before your Bitdefender Solution subscription expires and report your wish not to have such a subscription automatically renewed. This Agreement will automatically terminate if you do not comply with any of the limitations or other requirements described in this document. You must provide current, complete and accurate information for your billing account. You must update all the information as soon as possible to keep your billing account current, with all the complete and exact information. If you do not provide Liberty Puerto Rico Communications with the data in the above information, you agree that you can continue to charge any subscription for automatic renewal unless you inform the Customer Service Center by calling 1-800-744-0222 during business hours to not to renew their subscription at least thirty (30) days before the end of the subscription period, informing them of their desire not to automatically renew said subscription. This contract will be automatically terminated if you do not comply with any of the limitations or other requirements described in this document. In the event of cancellation or termination of this Agreement, you must stop using Bitdefender, as well as destroy all copies of Bitdefender and its Documentation. In the event of termination or expiration of this Agreement, you must stop using the Bitdefender Solution and destroy all copies of Bitdefender and the Documentation.

UPDATES. If a Bitdefender software is labeled as an update, it must be properly subscribed to use a product identified by Bitdefender as eligible for the update in order to use the Bitdefender Solution. A Bitdefender solution labeled as an update replaces and / or complements the product that formed the basis for its eligibility for the update. You may use the resulting updated product only in accordance with the terms of this Subscription Agreement. If Bitdefender Solution is an update to a component of a software package that you received as a single solution from Bitdefender, it can be used and transferred only as part of that single product package and cannot be separated for use by more than the total Number of allowed users. The terms and conditions of this Subscription Agreement supersede and replace any prior agreements that may have existed between you and Bitdefender with respect to the original product or the resulting upgraded product. By using the Bitdefender Solution and accepting this agreement, you agree to receive updates and updates to the software that will be transmitted by Bitdefender automatically.

IMPORTANT ANNOUNCEMENT. By using the Bitdefender Solution and accepting this Agreement, you agree to receive, install and use any software updates and updates that Bitdefender will automatically transmit. The functionality of the Bitdefender Solution can only be preserved during the Subscription Period and its automatic renewals, if all received updates are installed immediately after receiving them. In the event that such updates are subject to separate and additional subscription fees, BITDEFENDER will inform you of such fees in advance.

UPDATES. By accepting this Agreement, you acknowledge and agree that your system will be used to receive and deliver Product Updates through a peer-to-peer protocol. The protocol will not be used for anything other than transmitting and receiving signature file updates from Bitdefender.

COPYRIGHT. All rights, titles and interests in and for Bitdefender Solution and all copyrights in and for Bitdefender Solution (including, but not limited to, any code, images, photographs, logos, animations, video, audio, music, text and "applets "incorporated into Bitdefender’s solution), the accompanying printed materials, and any copies of the Bitdefender software are property of Bitdefender, with the understanding that the rights, title, and interest in and to certain third-party software identified in the Terms of Attached Third-Party Licenses as posted in the About section of the software are the property of their respective owners.

With respect to open-source software, the following stipulations shall apply to the extent expressly required by their licenses, the relevant license terms (including in particular the scope of the license, as well as disclaimers of warranties and liabilities) shall apply to the respective any third-party software in lieu of this subscription agreement. Such Third-Party License Terms relating to the respective software are located in the About the Software section.

You acknowledge that the applicable third party is solely responsible for their offerings and Bitdefender makes no representations or warranties with respect to those offers and accepts no liability with respect to them, and if you acquire or use any of these third party offers, the offers and Your use of them will be governed by any license agreement, terms of use, privacy policies and / or other terms and conditions required by the third party.

Bitdefender’s solution is protected by copyright laws and international treaty provisions. Therefore, you should treat Bitdefender like any other copyrighted material. You cannot copy the printed materials that accompany Bitdefender. You must produce and include all copyright notices in their original form for all copies created regardless of the media or form Bitdefender exists. You may not reverse engineer, decompile, disassemble, create derivative works, modify, translate, or make any attempt to reconstruct or discover the source code of Bitdefender Solution or underlying ideas, algorithms, file formats, programming, or functionality of Bitdefender Solution, unless that local legislations allows otherwise. You may not allow third-parties to benefit from Bitdefender Solution, the extent explicitly permitted by the license terms, identified in the attached Third-Party License Terms, which govern the use of third-party software. You cannot remove any proprietary notices or labels on Bitdefender or its rightful owners. Bitdefender reserves all rights not expressly set forth below.

IN THIS REGARD, YOU ARE REMINDED THAT ANY REPRODUCTION, COMMUNICATION OF A WORK AND / OR ANY TRANSMISSION OF A PERFORMANCE, AN AUDIO RECORDING OR A VIDEO RECORDING MADE WITHOUT AUTHORIZATION MAY CONSTITUTE A COPYRIGHT INFRINGEMENT.

TECHNICAL SUPPORT. It is done through the Liberty Puerto Rico Communications Contact Center, as a first level and through the Bitdefender specialist. Bitdefender will offer certain technical support features as set out in the standard technical support terms published by Bitdefender on its websites during the Bitdefender Solution Subscription period and may include live chat with a technical support and / or assistance consultant from a technical support consultant through remote device access. If such features are offered and you choose to access such Technical Support, you will be governed by the following conditions: Any such Technical Support will be provided at Bitdefender’s sole discretion without any warranty of any kind. It is your sole responsibility to complete a backup of all your existing data, software and programs prior to receiving technical assistance. In the course of providing technical support, Bitdefender may determine that the technical problem is beyond the scope of Technical Support. Liberty Puerto Rico Communications and Bitdefender reserves the right to reject, suspend or terminate any Technical Support in their sole discretion.

VPN FUNCTIONALITY. “The Bitdefender solution has the Bitdefender VPN included as a feature that allows you to use the VPN functionality to protect your privacy. Bitdefender VPN is limited to 200MB of traffic per day for each device in your existing subscription. If you want to take advantage of an upgraded plan that offers unlimited traffic and allows the selection of different server locations, you must upgrade to Bitdefender Premium VPN for an additional cost. Bitdefender Premium VPN is limited to 10 simultaneous sessions. The VPN functionality is third-party software and is licensed under the respective third-party licenses mentioned in this document. By accepting this Agreement, you agree to accept and comply with https://www.hotspotshield.com/terms/ for Bitdefender VPN and Bitdefender Premium VPN and with https://www.hotspotshield.com/privacy/ for Bitdefender VPN and Bitdefender Premium VPN whose terms are in addition to the terms and conditions set forth in this Agreement. " You may not use the Bitdefender VPN on an electronic communications network that is used wholly or primarily in a way that violates privacy, copyright or personal image rights as described in the Universal Declaration of Human Rights and the International Covenant on Civil and Political Rights (collectively, “International Human Rights Standards”)

LIMITED WARRANTY. BITDEFENDER will maintain the usability of the BITDEFENDER Product during the Subscription Period and its renewals through regular updates and improvements substantially in accordance with the Documentation. BITDEFENDER warrants the media on which Bitdefender is distributed to be free from defects for a period of thirty days from the Bitdefender delivery date. Your only remedy for breach of this warranty will be that Bitdefender, at its option, may replace the defective media upon receipt of the damaged media or refund the money you paid for Bitdefender.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, BITDEFENDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SOLUTIONS, IMPROVEMENTS, MAINTENANCE OR SUPPORT RELATED TO THE BITDEFENDER (OTHER INTEGRATED TANGLE, OR ANY OTHER SERVICE). BITDEFENDER HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, INOPERABILITY, UNAVAILABILITY OR SECURITY, VULNERATABILITY, INFLUENCE OF INTELLIGENCE, DISCLAIMER OF INFRINGEMENT AND INFRINGEMENT OF INTEGRITY, EXISTENCE OF INTEGRITY, DISCLAIMER, THE RIGHTS OF THIRD PARTIES when filtering, disabling or eliminating the software, spyware, adware, cookies of said third party. emails, DOCUMENTS, advertisements or similar, whether arising by STATUTE, LAW, COURSE OF DISTRIBUTION, PERSONALIZED AND PRACTICE, OR COMMERCIAL USE. Bitdefender is acting on behalf of its vendors and marketing partners for the purpose of rejecting, excluding and / or limitation the obligations, warranties and liabilities as provided in this Agreement, but in no other respect and for no other purpose. The above provisions will be enforceable to the maximum extent permitted by applicable law. but in no other respect and for no other purpose. The above provisions will be enforceable to the maximum extent permitted by applicable law. but in no other respect and for no other purpose. The above provisions will be enforceable to the maximum extent permitted by applicable law. The Bitdefender solution, as provided in this Agreement, may contain features and functionalities that allow you to protect confidential information on your device. You will be asked to provide a password to encrypt and protect such information. You are aware that the features and functionalities can sync encrypted information across all devices as per your request. You will not be able to recover the information that you have encrypted if you lose or forget your password. You are aware that the level of encryption that the Bitdefender solution can use should protect your information from the average user of the device; However, you acknowledge that the encryption may be broken. It also recognizes that information that has been encrypted may not be encrypted if your hard drive has bad sectors or fails.

DISCLAIMER FOR DAMAGES, LIABILITY, BREACH OF CONTRACTUAL OBLIGATIONS. Anyone who uses, tests, or evaluates Bitdefender assumes all risks to the quality and performance of the Bitdefender solution. In no event will BITDEFENDER or Liberty Puerto Rico Communications be liable for any damages of any kind, including, but not limited to, direct or indirect damages arising from the use, performance, or delivery of the Bitdefender Solution, even if BITDEFENDER and / or Liberty Puerto Rico Communications has been informed of the existence or possibility of such damages.

SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL BITDEFENDER’S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will apply regardless of whether you agree to use, evaluate, or test Bitdefender.

We strongly recommend that you back up your data frequently. At all times you will be required to mitigate your loss. IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NON-FAULT TOLERANT AND IS NOT INTENDED OR DESIGNED FOR USE IN ANY HAZARDOUS ENVIRONMENT THAT REQUIRES OPERATION OR FAIL-SAFE OPERATION. THIS SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFE SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION RESULTING IN THE FULFILLMENT OR INSTALLATION DEATH, SEVERE OR PROPERTY DAMAGE.

The above limitations of liability do not apply to cases of mandatory statutory liability, in particular liability under product liability law, liability for an assumed warranty, and liability for willful or negligent injury to life, limb or body. Health. Any legal right to terminate this Agreement due to any culpable breach by BITDEFENDER and / or Liberty Puerto Rico Communications will not be affected. BITDEFENDER and Liberty Puerto Rico Communications do not guarantee that Bitdefender will be uninterrupted or error free or that errors will be corrected. BITDEFENDER and Liberty Puerto Rico Communications do not guarantee that Bitdefender’s solution will meet your requirements.

CONSENT TO ELECTRONIC COMMUNICATIONS. Bitdefender and Liberty Puerto Rico Communications may send you legal notices and other communications about Software and Maintenance subscription services or our use of the information you provide to us ("Communications"). Bitdefender and / or Liberty Puerto Rico Communications will send Communications through in-product notices or by email to the registered email address of the primary user, or will post Communications on their Sites. By accepting this Agreement, you agree to receive all Communications through these electronic means only and acknowledge and demonstrate that you can access Communications on the Sites.

DATA COLLECTION TECHNOLOGY. Bitdefender informs you that in certain programs or products it may use data collection technology to collect technical information (including suspicious files), improve products, provide related services, adapt them, and prevent illegal or unlicensed use of the product. Damages resulting from malware products.

In addition to the Bitdefender solution registration information, Bitdefender must process and store certain information about your network and equipment to provide maintenance and related support services. To improve its products, Bitdefender may also periodically upload information from the installed Bitdefender solution about product usage, detected malware, or potentially unwanted files and use the Service’s traffic to improve its databases and heuristics. You agree that Bitdefender may (i) use data uploaded from the installed Bitdefender solution to improve products and services; (ii) use the uploaded data for analysis or reporting purposes only if such use does not identify You or if it includes any information that can be used to identify any individual person. Bitdefender reserves title, ownership, and all rights and interests to any intellectual property or work product that results from its use and analysis of such information. By using the Bitdefender Solution, you acknowledge and agree that Bitdefender may collect, disclose, store and analyze this information for the purposes mentioned above.

To promote awareness, detection and prevention of Internet security risks, Bitdefender may share certain anonymous information with research organizations and other security software providers.

INDEMNITY. You must indemnify, defend and hold Bitdefender, Liberty Puerto Rico Communications, its licensors, distributors, providers (collectively the "Indemnified") from liability against (i) each and every one of the costs, charges, claims, damages, liabilities and / or proceedings undertaken against any of the Indemnified, including, but not limited to, outside legal fees, as a result of illegal conduct and / or violation of the rights of third parties, and / or (ii) any damage you may cause by using the Solution Bitdefender.

SUPPLEMENTARY TERMS FOR BITDEFENDER’S DIGITAL IDENTITY PROTECTION. These terms only apply if you have signed up for, are entitled to or use our Bitdefender Digital Identity Protection service from Bitdefender and its partners.

Using your email address and phone number, Bitdefender Digital Identity Protection first looks for confidential information in public records to start mapping your fingerprint. The service correlates all information linked to your identity and reveals names, gender, date of birth, email addresses, phone numbers, physical addresses, user names, jobs, education, URLs, photos. are linked to your public identity. You can view all of your publicly posted information over the years. The system also searches more than 100 categories of data linked to your identity, such as email, passwords, SSN, credit cards, travel documents and phone numbers. Bitdefender is not storing and processing the data, it is only showing the reference that the data exists in the data breach.

After onboarding, our system collects information tied to your public identity and checks to see if you’ve been exposed in a data breach or on the public internet. Users receive instant alerts if personal information is exposed.

Bitdefender will only control your email address. Please log in to the portal to see if you can add additional information for monitoring purposes.

BITDEFENDER’S DIGITAL IDENTITY PROTECTION PROVIDES YOU WITH TOOLS AND RESOURCES TO PROTECT AND RECOVER FROM IDENTITY THEFT, WITHOUT ANY PART ANY IDENTITY CAN BE COMPLETELY SECURE.

The information you provide is necessary to verify your identity, to charge you agreed fees for our services, and to fulfill our obligation to provide you with our services. The Bitdefender Privacy Policy describes how Bitdefender (or others acting on our behalf) collect, use and share information about you in connection with your use of Bitdefender Digital Identity Protection, and it is your responsibility to review our Privacy Policy before accepting this Agreement or before using our Services.

Additional Disclaimers of Warranties and Limitation of Liability. The following are additional warranties and limitations of liability applicable to Bitdefender Digital Identity Protection:

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BITDEFENDER’S DIGITAL IDENTITY PROTECTION, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. BITDEFENDER’S DIGITAL IDENTITY PROTECTION IS PROVIDED "AS IS" AND "AS AVAILABILITY ". BITDEFENDER, LIBERTY PUERTO RICO COMUNICATIONS AND ITS THIRD-PARTY SERVICE PROVIDERS AND THEIR DATA PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES AND DISCLAIMER OF ANY EXPRESS OR IMPLIED WARRANTIES. LIMITING THE PREVIOUS AND PREVIOUS SERVICE PROVIDERS AND THEIR SERVICE PROVIDERS, AND THEIR DATA PROVIDERS DO NOT WARRANT OR GUARANTEE THE ACCURACY, TIMELINESS, COMPLETENESS, TIMELINESS, MERCHANTABILITY, NON-INFRINGEMENT, You represent and warrant us that you will use Bitdefender’s Digital Identity Protection (and any information it contains) to protect or prevent actual fraud, unauthorized access to your data, claims or other liabilities, and not for any other purpose.

FORCE MAJEURE. Neither Party will be in breach of the Agreement in the event that it is unable to fulfill its obligations as a result of a natural disaster, war, emergency conditions, labor strike, acts of terrorism, the substantial inoperability of the Internet, the inability to obtain supplies, or any other reason or condition beyond your reasonable control; provided, however, if such reasons or conditions remain in effect for a period of more than thirty (30) calendar days, either Party may terminate the Agreement affected by such force majeure after written notification to the other Party.

You must comply with all applicable US and international laws governing the export and re-export of Bitdefender Solutions, including US Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by US governments and other governments. Without leaving aside the generality of the foregoing: (i) you declare that you are not a member of any of the lists of denied, unverified persons, of entities, of specially designated nationals, of disabled or of any other list published by the government from the US; and (ii) you will not use, export or re-export the Bitdefender Solution to territories, destinations, companies or individuals in violation of US and EU trade embargoes or sanctions. It will indemnify, defend and hold Liberty Puerto Rico Communications and Bitdefender harmless from any claim, lawsuit, lawsuit or proceeding, and all damages.

There are no third-party beneficiaries. This Agreement is intended solely for the benefit of you and Bitdefender SRL and the others Bitdefender Group companies, and their respective agents, licensors, representatives, suppliers, distributors, resellers, and other business partners. No person who is not a party to this Agreement may present a cause of action under this Agreement as a third-party beneficiary thereof.

GENERAL. This Agreement shall be governed by the laws of Romania and by international copyright treaties and regulations. The exclusive jurisdiction and venue for adjudication of any dispute arising out of the agreement with only Bitdefender itself will be the courts of Romania. The applicable jurisdiction for Liberty Puerto Rico Communications will be defined later.

There Are No Class Actions

YOU AND BITDEFENDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEDURE. In addition, unless both you and Bitdefender agree otherwise, the court cannot consolidate the claims of more than one person and cannot preside over any form of representation or class proceedings. In the event of invalidity of any provision of this Agreement, the invalidity will not affect the validity of the remaining parts of this Agreement.

This agreement describes certain legal rights. You may have other rights under the laws of your state or country. You may also have rights with respect to the part from which you acquired the Bitdefender Solution. This Agreement does not change your rights or obligations under the laws of your state or country if the laws of your state or country do not allow it. The Bitdefender and Bitdefender logos are trademarks of Bitdefender. All other trademarks used on the product or associated materials are the property of their respective owners.

The Subscription will be terminated immediately without prior notice if you breach any of its terms and conditions. You will not be entitled to a refund from Bitdefender or Liberty Puerto Rico Communications as a result of the termination. Terms and conditions regarding confidentiality and use restrictions will remain in effect even after the termination. Bitdefender and Liberty Puerto Rico Communications may revise these Terms at any time and the revised terms will automatically apply to the corresponding versions of the Bitdefender Solution distributed with the revised terms. If any part of these terms is considered void and unenforceable, it will not affect the validity of the rest of the Terms, which will remain valid and enforceable.

Bitdefender reserves the right to change the name of its Solutions in its sole discretion from time to time. This Agreement has been originally prepared in English. Although Bitdefender may provide translated versions of this Agreement for your convenience, the English version of this Agreement will be the governing version of this Agreement in the event of conflict or discrepancy.

Although this Agreement has been prepared by Bitdefender, you confirm that this Agreement constitutes the understanding of the parties and is intended to be construed consistently with the subject matter and activities contemplated by, and the terms and conditions of the Agreement. No strict building rules regarding this Agreement will apply against either party. Contact BITDEFENDER, at 15A Sos. Orhideelor, Orhideea Towers Building, 9-12 floors, 6th district, Bucharest, Romania, or at the phone number: 40-21-206.34.70 or fax: 40-21-264.17.99, email address: office @ Bitdefender.com.

1. GENERAL ACCESS AND USE

(a) Objective

Provide the Secure Cloud Storage Service, whose specifications are described below.

(b) Creating an Account to Access the Service

(i) To create an account to use the Secure Cloud Storage Service (an “Account”), you or others authorized by you (a “User”) may be required to register with personal information such as a username, account name or password (“Registration Data”). You represent and warrant that any information provided during the registration process or in connection with the Account will be accurate and complete at all times and that you and/or the User will not register or attempt to register under another person's name. You agree that you are responsible for alls acts and omissions of your Users including any violations of these Terms.

(ii) We do not permit credential sharing, and you agree that you and each User will keep the Registration Data confidential and secure. You and your Users will not permit any third party to log on to the Secure Cloud Storage Service using your and your Registration Data. You assume responsibility for all activities that occur under your Registration Data, and you agree to notify us immediately if the confidentiality of your Registration Data is compromised. We will not be liable for any loss you may suffer as a result of someone else using your Registration Data. To protect the security of the Secure Cloud Storage Service and your Account, we may terminate or suspend your use of the Secure Cloud Storage Service, your Account, change your username or password, or take other reasonable actions. We also reserve the right to reject or cancel any username that, in our judgment, is deemed offensive. You and your Users are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Secure Cloud Storage Service. Please note that anyone able to provide your personally identifiable information may be able to access your Account so you should take reasonable steps to protect your personally identifiable information.

2. YOUR FILES

(a) By using the Services, you will provide us with information, files, and folders that you submit to Secure Cloud Storage (collectively, your “Files“). You will retain full ownership of your Files and all content therein. We do not claim any ownership of any of your Files. These Terms do not grant us any rights on your Files or intellectual property, except for the limited rights needed to provide the Secure Cloud Storage Services, as it will be explained below.

(b) We may need your permission to do the things you ask us to do with your Files, for example host your Files or share them at your discretion. This includes product features visible for you, for example image thumbnails or document previews. It also includes design options that we make to technically manage our Services, for example how we back up data to keep it secure. You will give us the permissions we need to do those kinds of things, solely to provide our Services. This permission also extends to trusted third-parties with whom we work to provide the Services.

(c) To be clear, other than the rare exceptions we identified in these Terms and Privacy Policy (available at https://business.libertypr.com/) Privacy Policy, no matter how the Services change, we will not share your Files with others, including law enforcement, for any reason unless you tell us to do so.

(d) You are solely responsible for the content of your Files, and your communications with others while using the Services. For example, it is your responsibility to ensure that you have the necessary rights or permissions to comply with this Terms.

(e) We may choose to review publicly available content to verify compliance with the Terms, but you acknowledge that we have no obligation to monitor any information on the Services. We are not responsible for the accuracy, completeness, adequacy or legality of Files, user posts, or any other information that you may access using the Services.

(f) By uploading your Files or otherwise making them available to us, you acknowledge and agree that you are solely responsible for: (a) acquiring all necessary consents for us to use your Files under the Terms; and (b) compliance with all applicable local, state and federal laws, rules or regulations governing the access and use of the Files. You agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of the foregoing, in accordance with Section 21 below.

3. SHARING AND USING YOUR FILES

The Services provide features that allow you to share your Files with third parties or otherwise make the Files public. There are many things that Users can do with their Files (e.g. copying it, modifying it, sharing it again). Be careful choosing what you share or make public. You understand and agree that you are solely responsible for your decision to share or make changes to your Files and we are not responsible or liable for such activity.

4. SOFTWARE AND UPDATES

Some of our Services will require you to download a client software package ("Software"). Your right to use the Software is subject to your compliance with these Terms. Our Services may update the Software on your device automatically, when a new version is available. Your acceptance of such updates is required. We are not responsible for any errors if you are not using the most current version of the software.

5. GENERAL RESPONSIBILITIES

(a) Files and other content on the Services may be protected by the intellectual property rights of third parties. Do not copy, upload, download or share Files unless you have the right to do so. You, and not us, are fully responsible for what you copy, share, upload, download, or otherwise use while using the Services. You must not upload spyware or other malicious software to the Services.

(b) You, and not us, are responsible for maintaining and protecting all of your Files. Secure Cloud Storage will not be responsible for any loss or corruption of your Files, nor for the costs or expenses associated with backing up or restoring any of your Files.

(c) If you change your contact information or other information related to your Account, you must notify us immediately and keep your information up to date.

6. SECURE CLOUD STORAGE BACKUP ADDITIONAL TERMS

(a) Some Services, including Secure Cloud Storage Backup and Secure Cloud Storage Briefcase (the “Backup Packages”) are sold per equipment. You are only allowed to back up data stored on (a) internal hard drives of that computer, (b) externally connected drives, such as USB drives, connected to that computer, or (c) NAS storage devices connected to that computer. Backup of NAS storage devices may incur for an additional charge on some of our Backup Packages.

(b) We will include a limit of usage in each Backup Package. The applicable limit of usage will be notified to you at the time of when you buy your Backup Packages. The usage limit for any internal or external drive will include NAS devices and USB drives. In the event that your usage exceeds the applicable limit on the Backup Package that you buy, Secure Cloud Storage reserves the right, but has no obligation, to increase the usage limit of your Backup Package without prior notification and increase charges accordingly.

(c) You understand agree that the Secure Cloud Storage Backup should not be used for primary storage and is intended for backup. At all times, you should keep an original copy of the contents of your Files in the original location of the system that has been backed up in Secure Cloud Storage Backup. If you delete Files from your computer that have been backed up, we will remove the corresponding backup from our servers.

(d) You must run the Secure Cloud Storage software at all times on any computer that is being backed up, and you must ensure that this computer is being connected to the Internet at least once every 30 days. Secure Cloud Storage will delete backups from computers that have not been connected to the Services during the last 30 days.

(e) If you want to restore the data backed up to our servers, we may ask you for an advice on up to 72 hours prior notice. While we normally expect your data to be available for immediate restoration, we reserve the right to archive data in facilities where they may not be available for immediate access.

(f) We are not responsible for any failure of the Secure Cloud Storage Backup resulting from your failure to follow the foregoing and any other instructions we provide to you as part of the Secure Cloud Storage Backup Services.

7. BACKUP COPY SERVICE ADDITIONAL TERMS

(a) Conditions of Usage

1. Services access: We will use commercially reasonable efforts to make the Services available twenty-four (24) hours a day, seven (7) days a week, except during any planned maintenance time and Force Majeure events described below.

2. Usage of the Service: To access the service, the User must register in advance and read and accept the Terms. Once registered, the User must download and install an application on your computer. The software is available for download it from the Service's website.

3. Limitations: We cannot assure the adequate provision in the event that the language of the operating system and / or the supported applications is different from the language on which the provision of this Service is based.

4. Cancellation of the Service: The Service will be discontinued from the moment that you notify the cancellation or termination of the Services through the Liberty Puerto Rico Communications Call Center. After receiving this notification, you will have 15 days to download your Files before your access to the Service is suspended or blocked, and all Client Accounts canceled or deactivated. We will delete your Files after this 15 day period. Once this information is deleted, it will not be possible to recover or restore it later.

(b) System Requirements

To ensure the correct provision of the services, your equipment must meet the following technical specifications: Backup Service Technical Requirements.

1. Minimum Internet connection: 512 Kbps. Upload / download.

2. Minimum Hardware Requirements:

a. Windows systems: Intel Pentium D, AMD Athlon 64 processors.
b. MAC systems: Intel processors. - RAM: 1 GB. 3.

3. Software Requirements:

a. Microsoft Windows Vista or latest versions; Internet Explorer 11 and latest versions; .NET Framework 3.5 and latest versions.
b. Apple MAC OS 10.8 and latest versions; Safari 7.0 and latest versions.

8. DATA RECOVERY SERVICE

(a) Conditions of Use

1. Access to the service: Once you have registered, you can request assistance at any time through a ticket, by email or the online IT Assistance services chat. We will use commercially reasonable efforts to make the Services available twenty-four (24) hours a day, seven (7) days a week, except during any planned maintenance time and Force Majeure events described below.

2. Usage of the service: Your use of the Services is limited to one recovery per User and per year. To access the services, a User must have been registered in advance as set forth in Section 1(b).

3. You can request the recovery of data from the damaged media or hardware, as long as the support has not been manipulated prior to delivery for the recovery. First you must request assistance through a ticket, by email or through the online IT Assistance service chat. If it is not possible to retrieve the information remotely, you will have to disassemble the damaged media or hardware on your own, for that you will receive guidance if necessary. You will be in charge of preparing the media or hardware for transport. It is recommended that the shipment is made, whenever possible, in an antistatic bag and packed in a box twice the media’s or hardware’s size, protected with padded paper, foam or bubble sheet, provided however you are responsible for ensuring the media or hardware is properly protected for shipment. Additionally, if any, the special boot disks, the passwords to access the system, the directories and the programs that are necessary to execute the files that need to be recovered must be included. You accept all liability and responsibility for any media or hardware damaged, lost or stolen before we receive it at the address provided by us. We are not responsible for any media or hardware that is damaged, lost or stolen while in transit to us.

4. Using a courier service, the damaged device will sent to the data recovery laboratory where it will be evaluated and the diagnosis will be made.

5. When the damaged device is not reusable, the recovered Files will be download on a new device with enough capacity to hold the recovered Files. The damaged media or hardware where the Files could not be recovered will be returned, unless expressly requested by you, typically within 15 working days of the recovery attempt.

6. The Service includes both the withdrawal, transport, delivery of the media or hardware to your home, the laboratory recovery work and the new device with the Files provided in cases where the damaged media or hardware is found not reusable.

7. In order to cover any reasonably possible loss during the delivery of the device, the Service also includes the recording of a backup copy of the recovered Files. The mentioned backup copy will remain on hold at our offices or our suppliers for 15 calendar days from the date when the recovered information is sent. If, after 15 days, you have not stated otherwise, the backup copy will be definitively destroyed.

8. We are responsible for the following:

Verifying the contents of the Files. You have 15 calendar days to verify the Files provided on a new device.
Damage to the media or hardware or the data contained thereon that may be caused during the execution of the data recovery and / or recording of the data on a new device, including the loss of warranties you may have from the manufacturer of the device and / or media or hardware.
Businesses related to the ownership of goods and rights over the supported media and / or the data contained in the mentioned media or hardware.
Loss or damage that the media or hardware may have suffered during the shipment or transfer, to/or from your home.

9. Validity and cancellation: You have 30 days after your initial purchase of the Service to cancel it. After this period the Services will remain active for the established time without the possibility of canceling them.

10. Limitations: we are not responsible for and accept no liaiblity for the following:

Data hosted on virtual hard drives or in the cloud will not be recovered.
There is no 100% data recovery guarantee.
You will not be compensated in case of not achieving the partial or total recovery of the information contained in the support device.
Storage media that are not included in the list of supported storages.
Functional recovery of the existing SO on the original disk.
Installation / removal / uninstallation / installation of hard drives.
Multimedia casings will not be returned, in case a new support is needed. They will become into standard USB cases.
Recoveries will not be made on storage media that have been manipulated prior to delivery for recovery.
Recovery is impossible in cases of disappearance of the support device, damage with acids or similar products, in cases of overwriting the support device or known as “Head-Crash” (loss of the magnetic film).
Recovery of originals of movies, music, games, etc. is excluded.
System reconfigurations or physical media reinstallation are not included in this service. Storage devices delivered to the user are not guaranteed to not fail.
Destruction of the backup created by the provider after 15 calendar days from the date of shipment in the new support media or hardware, considering the recovery of total satisfaction. Devices for professional use are not included in this service.
Destruction of the backup created by us after 15 calendar days from the date of shipment in the new support media or hardware.
Devices for professional use are not included in this service.

9. SYSTEM REQUIREMENTS

Technical requirements

It is necessary that your equipment meets the technical requirements detailed in the online Informatic Assistant service. Supported apps and devices

1. Supported applications:

a. The data recovery service is provided for those storage devices or media devices with file formats compatible with the operating systems supported by the online Informatic Assistance service, always within the scope of domestic use, specifically excluding those intended for professional use. Operating systems: Windows, Mac OS and Linux (supported versions).
b. File repair: Office (supported versions), compressed files (zip, arj, rar), protected files, Outlook and Outlook Express (with written authorization).

2. Supported devices:

a. Hard Drives: IDE, USB / Firewire (external), laptop, Micro drive, PCMCIA, S-ATA.
b. Removable devices: Floppy, Pen drive (USB).
c. Memory cards: Compact flash, Smartmedia, MMC, PCMCIA, Memory Stick, SanDisk, Micro Drive.

10. TERMINATING THE SERVICE

Unless stated otherwise in the Terms, you may request the cancellation of the Service as long as you have been billed for at least twelve months, in which case he must give notice by calling the Service Center. You must pay the full monthly payment, regardless of the day on which the notification of cancellation of the service is presented.

In case of early termination (prior to the fulfillment of the minimum term of twelve months) you acknowledge and accept that you are required to pay the remaining months of the agreed period, regardless of the day on which the notification of termination of the Service is presented. Likewise, you acknowledge and agree that the service will be terminated immediately and without the need for a judicial declaration, if you cancel your Agreement with Liberty or as set forth in Section 14.

If the Services are terminated, unless otherwise set forth in these Terms, you will no longer have access to your Files or the continent contained in it, as well as the applications and software licenses installed. You understand and agree it will be your responsibility to carry out the backup or deletion process.

11. OTHER THIRD PARTY PRODUCTS

The Secure Cloud Storage Services may interact with or we may provide you with content, information, documents, applications and other software, services or similar material of a third party (collectively, “Third-Party Products”) in connection with the Secure Cloud Storage Service. Any such Third Party Products may be governed by different terms found in such Third Party Products (collectively, “Third-Party Terms”). You take sole responsibility for determining, obtaining and complying with all Third-Party Terms. We will have no responsibility for, and makes no representations and warranties regarding, any Third Party Products or your use of such Third Party Products. You are solely responsable for and we are not liable for your compliance with such Third-Party Terms.

12. SUSPENSION AND TERMINATION

(a) We reserve the right to terminate your use of the Secure Cloud Storage Service if: (a) you fail to fully comply with any of the provisions of the Terms, or any other provisions, agreements or policies that apply to the Secure Cloud Storage Service and its use; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users, or us. We will also terminate your right to access and use the Secure Cloud Storage Service if you terminate your Client account.

(b) We may also suspend or terminate your Account or use of the Secure Cloud Storage Service if you fail to pay all amounts due related to your Account We will restore the Secure Cloud Storage Service when you prove that you have settled any debt; with the understanding that if, after the established number of business days of having suspended the service, Liberty does not receive the corresponding payment, Liberty may cancel the service without any responsibility and without the need for a judicial declaration. This cancellation does not exclude the user from the pending payment of the services provided by Liberty .

(c) If your use of the Secure Cloud Storage Service is terminated for any reason, you undestand that you will no longer have access to the Secure Cloud Storage Service or to the information contained on it, so it will be the responsibility of the User to carry out the process of backup or elimination of the content of the information.

15. PRIVACY

Data collection and use, including data collection and use of personally identifiable information, is governed by our Privacy Policy which is incorporated into and is a part of these Terms. To understand how Liberty collects and uses data, please visit https://www.libertypr.com/en/legal.

16. LICENSE; CONTENT; TRADEMARKS.

(a) Subject to the limitations stated elsewhere in the Terms, we hereby grant you a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to use the Secure Cloud Storage Service including any software needed to use the Secure Cloud Storage Service. You understand and agree that the Secure Cloud Storage Service are subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in the Terms. You shall not use the Secure Cloud Storage Service other than for their intended use and as governed by the Terms and applicable law, or assist anyone else to do so. The Secure Cloud Storage Services are for individual, non-commercial use; and are not for resale or distribution under any circumstances. We may, at our discretion, monitor your use of the Secure Cloud Storage Service, at any time, for compliance with these Terms or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the Secure Cloud Storage Service.

(b) Except for information or data owned by you, the materials available through the Secure Cloud Storage Service are the property of Liberty or its licensors and are protected by copyright, trademark, and other intellectual property laws (“Liberty Content”). Liberty grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Liberty Content. Except for the limited licenses expressly granted to you in these Terms, Liberty and its licensors reserve all rights and licenses in the Secure Cloud Storage Service and the Liberty Content therein. You are free to display and print for your personal, non-commercial use the Liberty Content, but you may not reproduce or modify the Secure Cloud Storage Service or the Liberty Content without the prior written consent of its owner. You may not distribute copies of the Liberty Content in any way (including by email or other electronic means), without the prior written permission of their owner. Requests for permission to reproduce or distribute the materials found on the Secure Cloud Storage Service should be sent to:

Liberty Communications of Puerto Rico, PO Box 199296, San Juan, PR 00919

(c) All Liberty trademarks, service marks, trade names, logos or graphics appearing on the Secure Cloud Storage Service or in the Liberty Content (including the names of any particular desktop or mobile apps) (collectively, the “Marks”) are owned by Liberty or one of its licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Marks without our prior written consent or the consent of the trademark owner (in the case of our licensors).

17. RESTRICTIONS

(a) You agree and acknowledge that the Secure Cloud Storage Service is licensed by Liberty and its licensors and not sold. Liberty or its licensors retain all right, title, and interest in and to the Secure Cloud Storage Service, the Liberty Content and other subject matter contained in or made available through the Secure Cloud Storage Service, and all related intellectual property rights. You obtain no rights in or to the Secure Cloud Storage Service under these Terms or any Liberty Content or other subject matter made available through the Secure Cloud Storage Service.

(b) Without limitation, you agree not to use the Secure Cloud Storage Service, whether directly or indirectly: (i) for any activity that, in our sole discretion, adversely affects our network, or the ability of other people to use or enjoy the Secure Cloud Storage Service; (ii) to access, or attempt to access, without authority, the accounts of others, or penetrate, or attempt to penetrate, security measures of our system; (iii) for any unlawful purpose, including (without limitation) the violation of relevant copyright; (iv) to distribute unsolicited bulk or commercial messages, commonly known as “spam;” or (v) to impersonate another user, or engage in phishing or any other fraudulent activity. We reserve the right, without notice to anyone, to deny, disconnect, modify and/or terminate the service of anyone we believe is using the Secure Cloud Storage Service in any prohibited manner. In addition, you shall not (i) reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any Liberty Content or other portion of the Secure Cloud Storage Service; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Secure Cloud Storage Service; (iii) use any robot, spider, scraper, or other automated means to access the Secure Cloud Storage Service for any purpose without our prior written consent; (iv) engage in the systematic retrieval of data or other content from the Secure Cloud Storage Service to compile any databases without our prior written consent; (v) remove any proprietary notices, labels, copyright or Marks from the Secure Cloud Storage Service; (vi) capture, rip, download, frame or mirror any content forming part of the Secure Cloud Storage Service; or (vii) access the Secure Cloud Storage Service in order to (1) build a competitive product or Secure Cloud Storage Service, or (2) copy any ideas, features, functions or graphics of the Secure Cloud Storage Service.  

(c) You agree that your use of the Secure Cloud Storage Service is your sole responsibility and subject to all applicable laws and regulations. We, in our sole discretion, or any of our licensees, may prosecute you and other responsible parties in the event that the Secure Cloud Storage Service are used for any unlawful purpose. In accordance with Section 10 below, you agree to indemnify us in the event of any such violation by you or anyone using the Secure Cloud Storage Service on your device.

18. DISCLOSURE OF MESSAGING/ COMMUNICATIONS

You are solely responsible for any information you submit or post through the Secure Cloud Storage Service. By using the Secure Cloud Storage Service, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening, illegal and/or any other material that violates these Terms. We reserve the right (but assume no obligation) to monitor, remove, move or edit any communication that we deem unacceptable or inappropriate, whether for legal or other reasons, that comes to our attention. We will comply with all legal requirements regarding disclosure of communications or postings to third parties through the Secure Cloud Storage Service, including to law enforcement agencies as well as parties to civil lawsuits.

19. ACCEPTABLE USE POLICY

You agree to comply with any Acceptable Use Policies referenced in the Agreement. Liberty maintains sole discretion to determine whether an activity falls within the scope of prohibited uses and Liberty may take any and all actions necessary to prevent and stop prohibited uses including but not limited to the suspension, reduction, or termination of your access to Liberty services and networks without prior notice. Prohibited use or activity may result in criminal and civil liability.

20. FEEDBACK

Liberty welcomes your comments about the Secure Cloud Storage Service as well as our Products or other offerings. However, any communication you send to Liberty will be deemed submitted on a non-confidential basis and will become the exclusive property of Liberty. Liberty may, in its sole discretion, reproduce, use, publish, modify, publish, distribute or otherwise use these communications in any way and for any purpose. Any use Liberty makes of such communications shall not entail any liability or obligation for the user. These uses may include, for example, the use of the content of such communications, including the works, trademarks or names, ideas, inventions, concepts, techniques or know-how disclosed on the Secure Cloud Storage Service for any purpose, without any obligation to compensate the author of such communications and without any liability to that person.

21. INDEMNIFICATION

Without limiting any indemnification obligations in the Agreement, you agree to indemnify, defend and hold Liberty (including its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, licensees, suppliers, etc.) harmless from all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from any violation of these Terms or unauthorized use of the Secure Cloud Storage Service. Your indemnification obligation will survive the termination of these Terms. We reserve the right to assume the exclusive defense and control of any matter relating to these Terms, subject to indemnification by you, and you agree to cooperate with Liberty in our defense.

22. DISCLAIMER OF WARRANTIES AND LIABILITY

Without limiting any disclaimers in the Agreement, YOU AGREE THAT YOUR USE OF THE SECURE CLOUD STORAGE SERVICE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE THE UNCERTAINTY OF ELECTRONIC DISTRIBUTION, INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES OR OTHER PROBLEMS THAT ARE POSSIBLE. THEREFORE, IF YOU RELY ON THE SECURE CLOUD STORAGE SERVICE, PLEASE NOTE THAT YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA RESULTING FROM ANY USE OF THE SECURE CLOUD STORAGE SERVICE. THE SECURE CLOUD STORAGE SERVICE ARE PROVIDED AS IS, WITH ALL FAULTS, AND AS AVAILABLE. LIBERTY AND ITS LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH OR WITH THE ACOUNT PORTALS, NOR DO THEY WARRANT THAT THE SECURE CLOUD STORAGE SERVICE ARE ERROR-FREE, OR CONTINUOUSLY AVAILABLE OR THAT THE SECURE CLOUD STORAGE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES CAUSED BY THE USE OR MISUSE OF THE SECURE CLOUD STORAGE SERVICE, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR DAMAGES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, AND OTHER ACTIONS FOR DAMAGES. BECAUSE SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE MAY NOT APPLY TO YOU. IN THOSE STATES OR TERRITORIES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY IS NOT PERMITTED, THE LIABILITY OF LIBERTY AND ITS LICENSORS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY SUCH STATE OR TERRITORY LAW. YOU AGREE THAT THE LIABILITY, IF ANY, OF LIBERTY (INCLUDING ITS PARENTS, SUBSIDIARIES AND/OR AFFILIATES) AND ITS LICENSORS ARISING OUT OF ANY TYPE OF CAUSE OF ACTION IN ANY WAY RELATING TO THE SECURE CLOUD STORAGE SERVICE SHALL NOT EXCEED TWENTY-FIVE DOLLARS ($25.00).

23. MISCELLANEOUS

(a) Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God such as hurricanes and earthquakes, war, revolution, civil commotion or acts of civil or military authorities or public enemies; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; or inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

(b) Disputes

Any disputes you may have with respect to the Secure Cloud Storage Services will be resolved under the terms set forth in the Agreement.

(c) Notice

If you wish to contact us in writing, or if any condition in the Terms requires you to give us notice in writing, you can send this to us by e-mail at legal@libertypr.com.