Liberty Business

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My Business Access

To change your password for your profile on My Business Access, first log in to your account. Once you’re logged in, you’ll see an icon of a person at the top right corner of the screen. Click on this icon and select “profile settings” from the drop-down menu. Within the profile settings, you will find the option to change your password. Simply follow the prompts to set a new password for your account. content_flags:

Liberty Business Mobility Controls

Billing: Fixed Invoice

Your account is past due if it shows a previous balance. You will find this information in the fee summary.
If you make a payment after the end of your billing cycle, the payment will be reflected on your next invoice.
Government Taxes and Fees:
This line item includes the taxes or fees that communications companies are legally required to charge their customers. These may vary from time to time without prior notice and are the following:
(A) 911 Emergency Service Fee – This fee is established by the 911 Service Governing Board to help cover the costs of the service.
(B) Puerto Rico Sales and Use Tax (IVU) – This fee is established by the Government on the sale and use of services and equipment.
Other Charges:
These charges are not taxes or governmental fees, but rather Liberty's recoupment to cover its costs for fees paid to the government or agency. Liberty is not required by federal or local law to impose these charges. These charges are subject to change and are as follows:
(A) Federal Universal Service Fund Fee: This amount represents the charges levied by the Federal Communications Commission (FCC) on Liberty for the Federal Universal Service Fund. This fee is adjusted based on the contribution factor established by the FCC every quarter.
(B) Puerto Rico Universal Service Fund Fee: This amount represents the charges levied by the Telecommunications Bureau of Puerto Rico (NET, by its Spanish acronym) on Liberty for the Puerto Rico Universal Service Fund. This fee is adjusted based on the contribution factor established by the NET every quarter.
(C) Regulatory Fee: It represents the charges levied by the NET on Liberty for telecommunications services.
(D) Franchise Fee: It represents the charges levied by the NET on Liberty for cable television services.
(E) FCC Cable System Subscriber Fee: It represents the charges levied by the Federal Communications Commission on Liberty for cable television services.
It refers to the charges or credits included in an invoice when a service is added or eliminated during a period that has already been billed. If a service is eliminated, you will only be billed for the time you used the service, based on your daily rates.
For example, if your billing cycle ends on the 16th of each month, and you make a change in your account (by adding or removing a service) on the 2nd day of the month, you will see a prorated charge in your invoice corresponding to the period from 2/2 to 2/16.

Billing: Fixed Invoice — Electronic Invoice

In the interest of a greater transparency and convenience for our customers, we have made the following changes:
You will be able to view a summary of charges, including: previous balance, payments, adjustments, miscellaneous fees, monthly fees, discounts, one-time fees, taxes, tariffs, and total amount due.
You will find a QR code that you can scan with your cell phone to make your payments through Easy Payment, as well as a payments and adjustments section.
You will see a section for important messages and information.
You will be able to view your plan's detailed monthly charges, including a breakdown of all the service fees and a section for partial and/or prorated fees.

Access to Mi Liberty

Go to Mi Liberty
Click on "Register"
Fill in the information required:
Account Number
Email
Phone Number or Last 4 digits SSN
Create a password
Review and accept the "Terms and Conditions"
Click on "Register"
You will receive an email with a one-time link confirming that your Mi Liberty account was created.
Log into Mi Liberty
Go to "Account Settings" on the right side of the screen.
Select "Link Accounts"
Enter the number of the new account you wish to add
Enter the last four (4) digits of your Social Security Number or the phone number associated to your Liberty account.
Select "Link Accounts"
Log into Mi Liberty
Go to "Account Settings" on the right side of the screen.
Select "Notification Settings"
Select the method to receive your alerts
Log into Mi Liberty
Click on "View Payments and Invoices"
Select "Payments"
This will show you the payment date, amount, payment method, and confirmation on whether it was processed or not
Log into Mi Liberty
Click on "View Payments and Invoices"
Select the box for "Paperless Invoice"
A notification will be emailed to you when your invoice is ready.
Log into Mi Liberty
Go to "Account Settings" on the left side of the screen.
Select "Direct Debit" in the section of "Tool Settings"
Click on "Sign up for Direct Debit" on the right side of the screen.
Select the payment method you wish to use
Enter the required information
Select the box for "Service Terms and Conditions"
Select the option "Create"

Payments

Mi Liberty
Sign up at our Mi Liberty portal to view your balance, issue payments and access your last 12 invoices.
Easy Payment
No registration needed; provide the requested info and pay with a credit card, checking or savings account.
Direct Debit
The fastest and simplest option, via ACH electronic transfers.
Channel 98 / Payment Stations / Banks / Paga Aquí / Service Representative / Mail
See the Electronic Invoice section for the full detail of each method.

Liberty Go

Modem Installations — Connect Box

This video explains everything you need to know about the Connect Box Modem. You will learn:
Where to place it
How to install it correctly
What the different lights mean
How to change the password
How to connect your devices to Wi-Fi
Among other details
Download the Installation Guide here.

Modem Installations — Modem TG2482A

Mobility Controls Guides

HUB TV — Voice Search

HUB TV — UNBOXING 3D

HUB TV — How to Record

ONT & GATEWAY

Mobile Equipment Tutorials

Mobile Equipment Tutorials — SIM/eSIM

Download our step-by-step guides for changing your physical SIM Card or eSIM on your device:
SIM Card Change Guide
eSIM Change Guide
Download our step-by-step guides for changing your physical SIM Card or eSIM on your device:
SIM Card Change Guide
eSIM Change Guide

Applications — Secure Broadband

Applications — My Liberty App

You must have a team with at least the following characteristics:
Smartphone with Android operating system Version 4.0 or higher
Internet connection: The recommended connections for a good viewing experience are: 3G to view standard definition (SD) programming and 4G/4GLTE or WI-FI to view standard high definition (HD) programming.
iOS- Operating system 9.0
Recommendation: For mobile devices, the most appropriate for a good experience is to use a WI-FI connection.

Applications — Liberty Business Encore

Workforce management software like Liberty Business Encore helps organizations enhance their productivity and profitability via a collection of digital features that help to automate antiquated processes like paperwork, timekeeping, and work order scheduling.
Liberty Business Encore helps your business become smarter, more efficient, and more successful – regardless of your company’s size, industry, or the locations of your employees.
For those organizations with field-based employees, Liberty Business Encore empowers deskless team members to spend more time in the field by letting them receive new jobs and complete work orders directly from their devices. The cost savings and opportunities to increase efficiency and capacity alone for your workforce makes our software worth implementing into your business model.
Unlike some other types of workforce management software, Liberty Business Encore requires no desktop installation, as it’s hosted in the cloud. Your supervisors can access their account, dashboards, and reporting features from a desktop via a secure login. For certain features of the solution, however, mobile app installation is required on your employees’ handheld devices and is easy to install.
Liberty Business Encore offers many different features within a single solution for organizations:
Wireless Forms: Complete your company’s documents in a digital format to increase speed, accuracy, cost savings, and detail.
Mobile Timekeeping: Allow your staff to clock in and out from mobile devices (reducing trips to the office and helping to prevent unnecessary overtime).
Job Dispatching: Schedule or assign work orders/tasks to your employees electronically to serve customers more efficiently and maximize productivity.
GPS Tracking: Monitor the locations of employees, work vehicles, assets, and other valuable equipment.
Mobile Payments (powered by Stripe): Give your employees the means to bill for provided services via mobile devices in the field.
In addition to these core features, our software includes additional solutions to help your business make smarter decisions that are backed by real-time data from your workforce and your customers.
Liberty Business Encore offers integrations with many different types of third-party software solutions, such as:
Dropbox
Kronos
Esri
QuickBooks Online
Google Calendar
Microsoft OneDrive
GIS Software
And more!
Yes! Liberty Business Encore is designed to work for virtually any industry. Here are some examples of the many types of industries which our software serves:
Electrical
Plumbing
HVAC
Field Services
Construction
Healthcare
Oil and Gas
Education
Transportation
Utilities
Professional Service
Government
Public Sector
Paving
Non-Emergency Medical Transport
Snow Removal
Roofing
Pool Construction and Maintenance
Construction and Civil Engineering
Landscaping
Pest Control
Our software helps organizations readily see value and an impactful ROI.
Benefits of using Liberty Business Encore:
Saved time.
Increased efficiency.
Improved productivity.
Expanded customer base.
Enhanced customer experiences.
Reduced operational costs.
Greater security for company property.
Enhanced workforce safety and compliance.
Boosted bottom line.

Applications — Liberty Business WOWfi

If you have problems logging into Liberty Business WOWfi, clear the app’s storage and cache.
This usually helps solve almost any problem with the application itself.
Follow the steps below to clear the application storage and cache.
Android devices:
Go to your phone’s Settings.
Scroll down until you find the Apps option.
Look for the Liberty Business WOWfi app and tap on it.
Tap on the Storage & cache option.
Tap the options at the bottom of the screen to Clear storage and cache.
Reopen the Liberty Business WOWfi application and log in.
iOS devices:
Go to the home screen and select Settings.
Scroll down. Select the Liberty Business WOWfi application.
To clear the cache, enable the application’s toggle ‘Reset cache on next start’.
Restart the Liberty Business WOWfi application and log in.
Download the step-by-step installation guide here, or read below:
Open the Liberty Business WOWfi application and select the option to Set up Liberty Business WOWfi.
The application will ask you to enter your name and an email address. This data will be used for your new Plume account.
Create the password for your Plume account; it should have at least 8 characters.
You will receive an email. Click on the link and continue the process.
You will be shown the basic steps to connect your first pod. This pod will become the Gateway for your Plume network. The information buttons for each step will show additional details.
Connect one pod via Ethernet to your modem.
Plug the pod’s electric cord. Restart your modem. The modem should also be disconnected for at least 30 seconds until you proceed to the next step.
Once you’ve completed the steps to connect your Gateway pod, click on Next to continue setting up the SSID.
The LED will keep blinking slowly until the pod connects to Plume’s cloud. After it connects, the LED will turn off, and the application will ask you to enter your new Wi-Fi name (SSID) and password for each of the available zones (Secure Zone, Employee Zone, and Guest Zone). Each SSID and password must be unique.
If you have more than one pod, start connecting them now. Stay by each pod until they start finding each other. As each one connects to the network and the cloud, a green check mark will appear, and the LED will turn off. After adding all the pods, click on Finish.
Make sure to enable the alerts. This will help you track activity in your network.
The Liberty Business WOWfi app will ask you to join the new Wi-Fi network with your mobile phone.
Tapping Join will quit the Liberty Business WOWfi app and take you to your Wi-Fi settings.
When you return to the Liberty Business WOWfi app, a welcome message will appear showing that the device is now connected, and that the new Wi-Fi network is running.
Lastly, after joining the network, you will be taken to the home screen.
Over the next 24 hours, your new Plume Wi-Fi network will be optimized to achieve the best performance for your connected devices.
After setting up Liberty Business WOWfi, follow the steps below to log into your application.
We provide two options for you to log in securely:
Log in with Magic Link: This option will send out a verification email with a temporary token to log into your account.
Log in with password: tap the option to Log in with password and enter the password you chose during setup.
When it comes to getting the best performance from your Plume network, pod placement is everything! We recommend one SuperPod or PowerPod for every two locations within the business. Pods should be distributed evenly throughout the structure, especially open spaces where Wi-Fi is most commonly used. Generally, SuperPods should be placed 30 to 40 feet apart through walls and 60 to 80 feet for large open spaces. Pods should be placed 15 to 20 feet apart through walls and 30 to 40 feet apart outdoors.
For more information and recommendations on the best location to place your pods, press here.

Applications — Liberty Call Defense

Liberty Call Defense mejora la experiencia de las llamadas al detectar todas las llamadas molestas sin bloquear las llamadas importantes. Las llamadas fraudulentas se bloquean automáticamente y las posibles llamadas no deseadas aparecerán con una etiqueta de advertencia. El servicio impulsado por IA monitorea las llamadas entrantes en tiempo real y le notifica sobre cualquier llamada sospechosa de molestia. Liberty Call Defense es adaptable y autoaprendizaje, lo que significa que con el tiempo mejorará cada vez más a la hora de determinar si una llamada es potencialmente spam o fraudulenta.
El servicio Call Defense está incluido en todos los planes de Liberty.
Any existing nuisance call screening app will override the Liberty Call Defense service.
Note: If you have a Samsung device and turned-on Caller ID and spam protection in your dialer settings, when you receive a nuisance or fraud call you will first see a display warning from Liberty Call Defense, followed by a display warning from the native Samsung Caller ID and spam protection. E.g. you will see “Suspected Scam”.

Applications — Geotab

Geotab’s fleet software, MyGeotab, enables you to view all your vehicle and driver information on an open platform. MyGeotab gathers detailed information from your vehicles and presents it in a simplified format that businesses can use to improve their operations.
Some of MyGeotab’s many functions include detailed engine data reports, proactive vehicle maintenance assistance, driver behavior management, custom maps, route optimization, and open data integration.
For a complete list, please visit the MyGeotab page. For further assistance, you can visit https://support.geotab.com
Geotab’s fleet software, MyGeotab, enables you to view all your vehicle and driver information on an open platform. MyGeotab gathers detailed information from your vehicles and presents it in a simplified format that businesses can use to improve their operations.
Some of MyGeotab’s many functions include detailed engine data reports, proactive vehicle maintenance assistance, driver behavior management, custom maps, route optimization, and open data integration.
For a complete list, please visit the MyGeotab page. For further assistance, you can visit https://support.geotab.com
What cannot be measured cannot be managed. With complete visibility of metrics such as vehicle speed, fuel consumption, or location, you can focus on areas that allow you to improve and eliminate inefficiencies.
With MyGeotab, you can also compare your company’s performance with that of fleets of similar size, brand, or geographical area. For example, you can see how weather conditions or traffic congestion affect driver behavior.
For further assistance, you can visit https://support.geotab.com
Regardless of whether your company’s vehicle fleet is large or small, fleet management software can help you identify the root causes of productivity losses.
For example, with a telematics system, you can see the impact that idling or harsh driving has on fuel consumption. You can also optimize drivers’ routes and deliveries in the field, without the need for them to first come into the office.
For further assistance, you can visit https://support.geotab.com/es-ES

International Passport

With Liberty International Day Pass, you can use your unlimited or Mobile Share plan while traveling abroad to more than 60 destinations. You get unlimited talk within and between Liberty International Day Pass destinations and back to the U.S., unlimited text, and the high-speed data plan you use at home. Pay a daily fee for each 24-hour period you talk, text, or use data within an included destination. The daily fee applies to each line on your account using International Day Pass.
For 1 line, it’s $10 a day.
$5 a day for each additional line on the same account, used the same day.
Never pay for more than 10 days per bill
Suppose you’re in a Liberty International Day Pass country. In that case, you can call the country you’re in or any other International Day Pass country and return to Puerto Rico for no additional charge. Calls to countries not included in Liberty International Day Pass will be billed at International Long Distance rates. Per-minute pay-per-use rates apply unless an International Long Distance package is added to the device placing the call.
We saw you traveling abroad and using your phone without an international feature, so we added an International Day Pass to your line, so you won’t be charged at pay-per-use rates. You should have received a text message to let you know we were adding it and how to remove the International Day Pass if you weren’t interested. If you choose to remove International Day Pass, you’ll pay international pay-per-use rates.